Khaled Abbas Chairman of The Administra ve Capital for Urban Development (ACUD)
,, ,, Wealth consists not in havinggreat possessions, but in having few wants.
- Epictetus
The Challenge of Effec ve Governance
Organizationstodayarefacingquitesome
challengesthatcouldsabotagetheirsuccessinthe fast-pacedbusinessworld.Effectivegovernance, forone,isasignificantproblemconfrontingcompanies. Often,theysufferfrompoordecision-makingprocesses, lackofaccountability,andstrategyplanning.
Unlessacompanyhasableleadershipinitshead organizationorboardofdirectors,suchproblemsmaylead tomissingopportunitiesandfinanciallosses.Organizations provetobeeffectivewhentheirboardsofdirectorswork efficiently.Infact,researchsaysthat20%more organizationsaretheonesthatoutperformcompetitors.
Boarddirectorsplayacrucialroleinaddressingthese challenges.Theyareresponsibleforoverseeingthe organization'smanagementandensuringthatitoperatesin thebestinterestsofitsstakeholders.Awell-functioning boardprovidesguidance,setsstrategicdirection,and monitorsperformance.Thisoversightisessentialfor maintainingtransparencyandfosteringtrustwithinthe organization.
Statisticsshowthatdiverseboardstendtomakebetter decisions.Companieswithdiverseleadershipteamsare 35%morelikelytohavefinancialreturnsabovetheir respectivenationalindustrymedians.Thisdiversitybrings differentperspectivesandexperiencestothetable,enabling boardstotacklecomplexproblemsmoreeffectively
Moreover,boarddirectorsaretaskedwithriskmanagement, ensuringthatpotentialthreatsareidentifiedandmitigated. Withtheriseofdigitaltransformationandcybersecurity threats,havingknowledgeabledirectorscanmakea significantdifferenceinanorganization'sresilience.
Thelatestissueof "Middle East's Most Visionary Board Directors Shaping Corporate Excellence in 2024," byThe CIOWorldfeaturesaselectionofexemplaryboard directorswhoareredefiningcorporategovernanceand drivinginnovationacrossvariousindustries.Theseleaders havedemonstratedexceptionalforesightandstrategic acumen,positioningtheirorganizationsforsustainable growthinanincreasinglycompetitivemodel.
Haveagoodreadahead!
22.
Khaled Abbas
The New Administrative Capital: A Dream Come True
Bilal Al-Hafnawi
Driving Digital Transformation in Jordan's Telecom Industry
Mansur Ali
Transforming Patient Care
36.
18. 28.
32. 40.
Miguel Casas
A Culinary Connector Crafting Unforgettable Dining Experience
The Importance of Independent Directors in Ensuring Accountability
Shareholder Engagement: How Board Directors Can Nurture E ective Relationships
Navigating the Role and Top Challenges Faced by Executive Director Jobs
- Anand Mahindra
Editor-in-Chief
Deputy Editor
Managing Editor
Assistant Editor
Visualizer
Art & Design Head
Art & Design Assitant
Business Development Manager
Business Development Executives
Technical Head
Assitant Technical Head
Digital Marketing Manager
Research Analyst
Circulation Manager
David
Richard
MIDDLE EAST'S MOST VISIONARY BOARD DIRECTORS
CORPORATE EXCELLENCE IN 2024
Descrip on Featuring
Bilal Al-Hafnawi Commissioner - Board Member
Khaled Abbas Chairman and CEO
Krishna Subramanian CFO/Turnaround Agent /Board Member
Mansur Ali Board Member
Marianna Saragaglia CCO - Group Commercial Director (maintaining the previous roles)
Marwa Nosseir Chief Human Resources Officer / Board Member
Miguel Casas Director of Opera ons for Middle East, Europe, North Africa and Mexico
Mohammed Dahlawi HR Head & Advisory Board Member
Sahal Salih Director Board of Directors / Opera on Management
Sameh Atalla Group CEO & Member of the Board
Telecommunica ons
Regulatory Commission (TRC-Jordan) trc.gov.jo Company
Administra ve
Capital For Urban Development - ACUD acud.eg
Al Yousuf Group alyousuf.com
Reem Hospital reemhospital.com
Cortem Group Ex-protected electrical equipment cortemgroup.com
Teleperformance Egypt
Richard Sandoval Hospitality richardsandoval.com
Al Balad Development Company balad.com.sa
Bilal Al-Hafnawi is a regulatory expert commi ed to telecommunica ons advancements, ensuring compliance and fostering innova on within Jordan's communica on landscape.
Khaled Abbas is a visionary leader in urban development, known for his transforma ve projects and commitment to sustainable city planning, enhancing living standards in Egypt.
Krishna Subramanian is a financial strategist with exper se in turnaround management, leveraging fiscal acumen to drive sustainable growth and opera onal efficiency in diverse business environments.
Mansur Ali is a dedicated board member focused on advancing healthcare ini a ves, contribu ng valuable insights and governance to enhance hospital opera ons and pa ent care.
Marianna Saragaglia is a commercial strategist focused on driving growth and innova on in the electrical equipment sector, leveraging market insights to enhance customer engagement.
Marwa Nosseir is a human resources expert dedicated to fostering inclusive workplace cultures, enhancing employee engagement, and driving organiza onal success through strategic talent management.
Miguel Casas is a dynamic opera ons strategist, driving excellence across mul ple regions in the hospitality sector, ensuring excep onal service and innova ve culinary experiences.
Mohammed Dahlawi is a human resources leader with a focus on strategic advisory roles, enhancing organiza onal effec veness and fostering talent development in the development sector.
AASA GROUP aasa.ae
GoBus Transporta on go-bus.com
Sahal Salih excels in opera onal management, guiding strategic ini a ves that enhance organiza onal performance and foster collabora ve leadership within the group.
Sameh Atalla is an influen al leader in transporta on, driving innova on and opera onal excellence to improve public transit services and enhance connec vity for communi es.
Khaled Abbas
The New Administrative Capital: A Dream Come True
Khaled emphasizes that innovation plays a pivotal role in establishing sustainable and livable cities. By leveraging cutting-edge technologies, urban planners can create intelligent solutions that enhance energy efficiency, waste management, transportation, and communication.
Khaled Abbas Chairman of The Administrative Capital for Urban Development (ACUD)
Leveraging Experience to Drive Urban Development in Egypt!
Buildingcitiesisaboutmuch morethanbricksandmortar;it isaboutcraftingcommunities thatupliftthehumanexperience.With thisphilosophyinmind,Khaled Abbasisleadingthedevelopmentof Egypt'smassiveNewAdministrative Capital(NAC)project.Specializingin housing,construction,andurban planningformorethan30years,he bringsalotofknowledgeand experiencefromhispreviousposition asDeputyMinisterofHousing, Utilities,andUrbanCommunities.
AsChairmanoftheAdministrative CapitalforUrbanDevelopment (ACUD),Khaledunderstandsthe transformativeimpacttheNACcan have.Hisjourneyintourban developmentandrealestatebeganwith adeeppassionfortransformingurban landscapesandimprovingliving standards.Hisextensiveexperience, includinghispreviousroleasDeputy MinisterofHousing,Utilities,and UrbanCommunitiesfornational projectsinEgypt,hassignificantly influencedhisapproachtolarge-scale urbandevelopmentprojectslikethe NewAdministrativeCapital(NAC).
Inthisexclusiveinterview,heshares hisvisionfortheNAC,arevolutionary projectthataimstoredefinetheurban landscapeofEgypt.Withitsfuturistic infrastructureandsustainabledesign, theNACispoisedtobecomeabeacon ofinnovationandprogressinthe region.Khaleddiscussesthe challengesandopportunitiesthatcome withsuchamassiveundertaking,as wellastheimpactitwillhaveonthe livesofEgyptians.
Let us explore his journey:
InceptionStory
SincehisappointmentasChairmanin September2022,Khaledhasbeen instrumentalindrivingforwardthe visionoftheAdministrativeCapitalfor UrbanDevelopment(ACUD).
Establishedin2016bypresidential decree,ACUD'smandaterevolves aroundthemeticulousplanning, development,andoperationofEgypt's NewAdministrativeCapital(NAC), strategicallysituated35kmeastof Cairo.
TheNACprojectisdesignedtobea sprawlingmetropolis,encompassinga totalareaof960squarekilometers dividedintofourdistinctphases. Centraltoitsdesignistheintegration ofsmartinfrastructureinitiativesaimed atfosteringsustainablegrowthand development.Oneoftheprimary objectivesoftheprojectistogenerate employmentopportunities,with aspirationstocreateupto1.7million permanentjobsuponcompletion.
Significantprogresshasalreadybeen made,particularlyinphaseone,where 80%to90%ofthedevelopmenthas beenrealized,coveringanareaof168 squarekilometers.Thisinitialphase includeskeydistrictssuchasthe presidential,governmental,and financialdistricts,alongwitheight residentialzones,adedicatedareafor artsandculture,andthediplomatic quarter Anotablefeatureisthe expansivegreenriver,spanning approximately1000acres,servingas thecity'scentralpark,andsymbolizing itscommitmenttogreenspacesand environmentalsustainability.
UnderKhaled'sleadership,ACUDhas achievednotablemilestones,including aremarkablerevenueof$800million in2022.Thissuccessunderscoresthe commitmentofACUDtorealizingthe visionoftheNACasamodelof modernurbandevelopmentanda beaconofprogressforEgypt.
ACUD'sVisionfortheNew AdministrativeCapital
"Our mission blends growth, investment, and operational excellence for a vibrant and sustainable urban haven.
AstheChairmanofACUD,Khaled's foremostprioritiesrevolvearound ensuringtheNewAdministrative Capital(NAC)becomesasustainable, smartcitythatprovidesexceptional livingstandardsforitsresidents. Centraltothisvisionisthe implementationofgreenbuilding practices,thedeploymentofsmart utilities,andthedevelopmentof efficientinfrastructure.Furthermore, preparationsareunderwayforthe publiclistingofACUDonthe EgyptianStockExchange,astrategic moveaimedatattractingincreased investmentandfosteringeconomic prosperity.
Instrivingtocreateabalancedand inclusiveurbanenvironment,he emphasizestheimportanceof addressingtheneedsofdiverse stakeholders,includinggovernment entities,privateinvestors,andfuture residents.Thiscommitmentto stakeholderengagementaimstofoster
harmonyandinclusivitywithinthe city'sdevelopmentframework.
Theyear2023markedasignificant milestoneinACUD'sjourney, characterizedbykeypartnershipswith top-rankedinternationaloperators taskedwithmanagingcritical infrastructureprojectswithinthecity. Thesepartnershipsnotonlyfacilitate knowledgetransferbutalsocontribute tothegenerationofrevenuestreams
vitalfortheNAC'ssustainedgrowth. Buildinguponthesuccessof2022, whereinACUDrecordedaprofitof $800million,preliminaryfinancial indicatorssuggestthatprofitsfor2023 arepoisedtoexceedthisachievement byatleast10%.
Moreover,ACUD'sexecutive managementplacesastrongemphasis oncorporatesocialresponsibility (CSR)initiatives,recognizingthe
importanceofcontributingpositively tosociety.Inlinewiththisethos,the companyhaslaunchedvariousCSR initiatives,includingtheprovisionof 100universityscholarshipsto academicallyoutstandingstudents fromunderservedvillagesinUpper Egypt,sponsorshipoftheEgyptian Nationalfootballteams,andsupport forcharitableinstitutionscateringto differently-abledchildren.Through
theseinitiatives,ACUDstrivestomake ameaningfulimpactonsocietywhile advancingitsbroaderdevelopmental goalsfortheNAC.
ASynthesisofExpertiseand NationalPriorities
Khaled'stenureattheMinistryof Housing,Utilities,andUrban Communitieshasbeeninstrumentalin providinghimwithinvaluableinsights
intothecomplexitiesofurbanplanning andlarge-scaleprojectmanagement. Thisexperiencehashonedhisskillsin strategicplanning,crisismanagement, andstakeholdercoordination.
Moreover,ithasreinforcedthe importanceofsustainable development,emphasizingthe integrationofeconomic,social,and environmentaldimensionsintourban planning.Theselessonshavebeen crucialinguidinghisleadershipat ACUD,ensuringthattheNACproject alignswithEgypt'sbroader developmentgoals.
TheNewAdministrativeCapitalis designedtocatertoallsegmentsof society,reflectingacommitmentto inclusivityandcomprehensiveurban development.Inhiscurrentcapacityas aboardmemberoftheEgyptian FederationofConstructionandthe MortgageFinanceFunds,Khaledgains
abroaderperspectiveonurban developmentandhousingfinance.This dualroleenableshimtomake informedstrategicdecisionsthatarein alignmentwithnationalhousing policiesandplans,aswellasEgypt's Vision2030,whichencompasses socialandeconomicobjectives.
Theseexperiencesandroles collectivelyinformhisapproachto leadingACUD,ensuringthattheNAC projectnotonlymeetsimmediate urbandevelopmentneedsbutalso contributestothelong-termaspirations ofEgypt'snationaldevelopment agenda.
ApproachtoStakeholder EngagementintheNAC Development
TheNewAdministrativeCapital (NAC)project,withitsmultifaceted scope,posessignificantchallengesin balancingthediverseneedsofvarious stakeholders.amongthesemajor hurdlesaremanagingexpectations, ensuringtimelydeliveryof infrastructure,andmaintaining financialsustainability.Toaddress thesecomplexities,theACUD (AdministrativeCapitalforUrban Development)adoptsatransparent communicationstrategyandactively engagesstakeholdersinthedecisionmakingprocess.Byimplementing robustprojectmanagementpractices, ACUDensuresprogressandefficiency aremaintainedthroughouttheproject.
Furthermore,ACUDcontinuously solicitsfeedbackfromresidentsand investorstorefineitsapproachand guaranteethattheprojectmeetsthe growingneedsofallpartiesinvolved. Thiscommitmenttoongoingdialogue andresponsivenessenablestheproject toalignwiththediverseinterestsand
requirementsofallstakeholders, ultimatelyenhancingtheoverall successandsustainabilityoftheNAC development.
ABlueprintforSustainableCities
Khaledemphasizesthatinnovation playsapivotalroleinestablishing sustainableandlivablecities.By leveragingcutting-edgetechnologies, urbanplannerscancreateintelligent solutionsthatenhanceenergy efficiency,wastemanagement, transportation,andcommunication.At theNewAdministrativeCapital (NAC),theAdministrativeCapitalfor UrbanDevelopment(ACUD) technologysectorleadsthewayin integratingtheseadvanced technologiestoelevatethequalityof urbanliving.
Smartgrids,intelligenttransportation systems,andgreenbuildingtechniques arejustafewoftheinnovative solutionsbeingimplementedatNAC. Theseadvancementsnotonlyenhance thequalityoflifeforresidentsbutalso contributetoenvironmental
sustainabilityandeconomicresilience. Byadoptingtheseforward-thinking technologies,NACaimstoestablisha benchmarkformodernurban development,ensuringthatthecity remainsbothlivableandsustainable forfuturegenerations.
ProgressingRealEstateinEgypt
Khaled,akeenobserverofthe Egyptianrealestatemarket,notesthat thesectorispoisedforsubstantial growth,drivenbytheconfluenceof urbanization,demographicshifts,and economicreforms.Overthenext decade,thereisagrowingexpectation ofincreasedemphasisonsustainable developmentandsmartcities.Tostay aheadofthecurve,ACUDisfocusing oninnovativeprojectdesigns,strategic partnerships,andinvestmentsin technology
Inaddition,ACUDisexploringnew businessmodelsandrevenuestreams, suchasthepubliclistingofthe company,toensurelong-termgrowth andfinancialstability.Byadopting theseforward-thinkingstrategies,
"We strive for a dynamic environment that ensures both a better life for residents and profitable outcomes through strategic investments.
ACUDaimstoleadthewayinthe evolvingrealestatelandscape, ensuringthedevelopmentofsmart, sustainableurbanenvironmentsthat catertoEgypt'sfutureneeds.
ACUD'sCollaborativeCulture
Tocultivateacultureofcollaboration andinnovation,ACUDadoptsa multifacetedstrategythatprioritizes opencommunication,continuous learning,andemployeeempowerment. Thisapproachfostersadynamic environmentwherecross-functional teamworkisencouragedandplatforms foridea-sharingandinnovationare readilyavailable.
Tostayaheadofthecurve,ACUD investsincomprehensivetrainingand developmentprogramsthatequip employeeswiththelatestindustry trendsandbestpractices.By recognizingandrewardinginnovative contributions,thecompanyfurther motivatesitsworkforcetothink creativelyandworkcollaboratively Throughthisnurturingenvironment, ACUDensuresitsemployeesarewellequippedtodriveforwardthe company'svisionandprojects, ultimatelypropellingtheorganization's success.
WordsofWisdom
Khaledstressestheimportanceof continuouslearningandadaptability foryoungprofessionalsinthefieldsof urbanplanningandrealestate development.Henotesthatthese dynamicfieldsrequireasolid foundationintechnicalskillsandan opennesstolatestideas,astheyare constantlyevolving.
Tosucceed,Khaledadvisesbuildinga networkofmentorsandindustry contacts,whichcanprovidevaluable guidanceandopportunities.Healso
emphasizesthesignificanceof embracingsustainabilityand innovationinprojectstomakealasting impact.Furthermore,heunderscores theimportanceofperseveranceand resilience,aslarge-scaleprojectsoften comewithsignificantchallenges.
Byadoptingthesestrategies,young professionalscannavigatethe complexitiesofurbanplanningand realestatedevelopment,ultimately makingameaningfulcontributionto thefield.
StayingAheadoftheCurve
Khaledprioritizesstayingupdatedwith industrytrendsandbestpracticesby activelyengagingwithadiverserange ofresources.Heregularlyattends industryconferences,workshops,and seminarstoexpandhisknowledgeand networkwithpeersandexperts. Furthermore,hecloselyfollows leadingpublicationsandresearchfrom esteemedinstitutionsfocusedonurban developmentandrealestate.This comprehensiveapproachallowshimto stayinformedaboutthelatest advancementsandinnovationsinthe field.
Moreover,Khaledrecognizesthe importanceofnetworkingand encourageshisteamtodothesame.By fosteringconnectionswithindustry professionals,theygainvaluable insightsandstayabreastofthe evolvinglandscape.Continuous learningisacorevalueforhim,andhe emphasizestheimportanceof professionaldevelopmentopportunities forhisteamtoensuretheyremainat theforefrontoftheindustry
Successfulprojectorinitiative
Oneofthemostsuccessfulinitiatives underKhaled'sleadershiphasbeenthe developmentoftheNAC'sGreen
River,whichissettobethelargest centralparkintheworld,providing invaluableecological,social,and economicsignificancetothecity This projectexemplifieshiscommitmentto sustainability,innovation,and excellence,servingastheheartofthe socialandrecreationallifeinNAC.
Keyfactorscontributingtoitssuccess includemeticulousplanning, collaborationwithleadinginternational architectsandengineers,andtheuseof advancedconstructiontechnologies. TheGreenRivernotonlysymbolizes theNAC'smodernitybutalso highlightsEgypt'scapacityfor ambitiousprojectsandastrong commitmenttoconfrontingclimate changeforfuturegenerations.
ALegacyofSustainableCities
Khaled'smostprofoundsatisfaction stemsfromthetangible,life-changing effectsofhisprojectsonthepeople theyserve.WitnessingacitylikeNAC emergefromtheground,offering employment,shelter,andasuperior qualityoflife,isadeeplyfulfilling experienceforhim.
Hisdrivingforceistheambitious visionofcraftingsustainable, innovativeurbanspacesthatcaterto theneedsoffuturegenerations.The versatileinterplayofchallengesand opportunitiesinurbandevelopment continuestoinspirehimtopushthe boundariesofwhatispossibleand striveforexcellenceineveryprojecthe undertakes.
The Importance of Inpennt Directs in Ensuring Accounty
Independentdirectorstodayholda lotofsignificance.Astheworld slowlylearnstocopewiththe aftermathsofhigh-profilescandalsand financialcrises,suchpeopleplaya veryimportantroleinthisera.Instead ofgettingbiasedduetotheoperational mattersofthecompanies,independent directorsbringafreshperspectiveand unbiasedoutlooktotheboardroom table.
Independentdirectorschallengethe statusquoandaskpiercingquestions thatbringmanagementtoanswerfor whattheyareaccountabletowhile ensuringthattheelementsofthe shareholdersandotherstakeholders remainparamountduringtheprocesses ofmakingdecisions.
TheCorporateGuardians
Independentdirectorshavecometo symbolizetheunsungheroesof guardingaccountabilityand transparency.Thisnoblesetof guardianangels,temperedwith respectiveexpertiseandunstinted commitmenttopractisesofthehighest ethics,actsasabulwarkagainstwaves ofcorporatemisconduct.Morethan symbolicinrole,theyrepresentthe strengthheldbyindependentoversight ofbusinessestowardlong-termsuccess andsustainability
ThePillarsofIndependent Directorship
Independentdirectorshavedifferent skills,experiences,andperspectives thatbringamoreenrichingdimension totheprocessofdecision-makingand alsoprovideanelementofoversightto theexecutivedirector-domination.This interestinglywaswhentheEYCenter forBoardMattersfoundthatan impressive93%oftheFortune100 companiesdisclosedtheirinformation regardingshareholderengagement programsintheir2022proxy statementsfrom83%in2020.This aloneseemstoshowmoreandmore independentoversight.
Independentdirectorsneedtobe totallyinformativeregardingthe industrywheretheircompany's operationsareinvolved,financially savvyaswellasstrategicallythinking. Inaddition,theyhavetobegood communicators,havethecourageto overcometheprevailingsituationsyet alwaysshowacommitmenttoethical practices.
ANACDsurveyconcludedthat95% ofdirectorsrespondedthatinvestor representativeswiththerightquality areattendingengagementmeetings, and92%repliedthatinvestorsare adequatelypreparedforthose dialogues,whichfurtheremphasizes
theimportanceofbeingwellrepresentedthroughhavingtheright personnelinsuchanimportant position.
IndependentDirectors:Rolein CorporateAccountability
Nowordscanbewrittenorspokento describetheexistenceandimpactof independentdirectorsoncorporate accountability.Theyensurethatfraud isprevented,informationis transparent,andthefirm'scredibilityin theeyesofinvestorsandstakeholders isnotjeopardizedbecauseobjective oversightandchallengesto managementdecisionsareputinto place.Independentdirectorsmakeupa greaterpercentageoftheboardof directorswithinbetter-managedhighperformancecompanies,mainlybased onthedifferenceinexpertiseand diversitybroughtintothecompany TheChinaSchoolofEconomicshas offeredastudythatshowsasimilar trend.
Independentdirectorscomprisean essentialelementoftheboard's structureandfunctioning,and especiallyofcommitteeboards.A studyconductedbytheEYCenterfor BoardMattersreportsthat67%of Fortune100respondentssaidthat someboardmembersparticipatein discussionsdirectlyrelatedto
engagementactivities;thisismuch higherthanthe51%reportedin2020 andindicatesmoreindependent directorsarebeingloopedintokey processes.
TheChallengesandOpportunities
Itisevidentthatindependentdirectors areakeytocorporateaccountability, butalongwiththiscomesseveral challengesandopportunities.Themost significantchallengeismaintaining independenceintheindependent directorswithoutanyconflictof interestandstayingindependentover time.Therewillalwaysbethe "independencecreep"associatedwith theprocessundertheIndian CompaniesActof2013.
Theindependentdirectorshavetobe providedwithtimelyandaccurate information,theaccesstoexternal advisorsorexpertshastobeassuredif necessary.IntheviewoftheNACD, 93%ofdirectorsstatethatthe companiestheyworkforprovidethem withsufficientinformationinorderto correctlycarryouttheirobligations. Still,there'sroomforimprovement.
However,therearealsomassive opportunitiesforindependentdirectors tocontributetowardgreatercorporate accountability.Independentdirectors becomeguardiansofintegrityand contributetocreatingacultureof ethicsandtransparencywithinthe company.Theywillalsomentorand adviseexecutivedirectorsontheir knowledgeandexperienceinguiding thecompanytowardlong-term achievements.
Conclusion
Manyweremadetothinkthat corporateaccountabilitywasthe provenanceoftheindependent director.Beingobjective,checkingon
businessdecisions,andpracticing ethicsallbelongtoindependent directors.Theirroleensuresthatinthe longrun,sustainablesuccessin businesswillnotbelost.Thiscomesat atimewhentheworldisslowly recuperatingfromtragediessuchas corporatescandalsandfinancialcrises. Companiesthattakeindependent oversightasthevalueandempower independentdirectorstoeffectively dischargetheirobligationswill,infact, bepoisedtomasterthechallengesof thefutureandaddvaluetotheir shareholdersandstakeholdersalike.
Leadership is not about being in charge, Its about taking care of those in your charge.
- Simon Sinek
Belal AlHafnawi
Driving Digital Transformation in Jordan's Telecom Industry
Companiestodayfaceastark choice:adaptorriskbeingleft behind.Asthepaceofchange accelerates,organizationsmust acknowledgedigitaltransformationto staycompetitiveanddeliver exceptionalvaluetotheircustomers.
Meet aseasoned BelalAl-Hafnawi, ICTexecutivewithover20yearsof experienceintechnology, telecommunications,anddigital transformation.AsaCommissioner andFull-TimeBoardMemberatthe TelecommunicationsRegulatory Commission(TRC)inJordan,heis attheforefrontofshapingthenation's telecomindustry
Belal'sextensivebackgroundworking withlargeglobalmobilenetwork providersandhisexpertiseinstrategy andmanagementhaveequippedhim withtheskillsneededtoguide companiesthroughthecomplexitiesof digitaltransformation.Heemphasizes theimportanceofaligningKey PerformanceIndicators(KPIs)with strategicobjectivesandactively seekinginputfromstakeholdersto identifyareasforimprovementand driveinnovation.
However,thepathtodigital transformationisnotwithoutits challenges.Resistancetochangeand skillshortagescanhinderprogress,but hestressesthecriticalnatureof overcomingtheseobstaclesforlongtermsuccess.Companiesthatadopt newtechnologiesandleveragethemto theiradvantagewillseeincreased productivity,enhancedcustomer experiences,andacompetitiveedge thatwillhelpthemthriveinthe modernbusinessdomain.
Asthedigitalrevolutioncontinuesto reshapeindustries,companiesmustbe willingtoadaptandinnovate.By partneringwithexperiencedleaders likeBelal,organizationscannavigate thecomplexitiesofdigital transformationandemergestronger, moreagile,andbetterequippedto meetthedemandsofthefuture.
Below are the interview highlights:
Canyoudescribeyourjourneyto becomingaboarddirectorandwhat motivatedyoutopursuethisrole?
MyjourneyintheICTsectorisfueled byapassionforusingtechnologyto createmeaningfulimpact.Iam inspiredbyhowitempowers individualsandsocieties.Thedynamic natureofthisfieldkeepsmeengaged andmotivated.
Iaimtodrivepositivechangethrough strategictechnologyleadership, enhancingefficiency,enablingnew businessmodels,andimproving qualityoflife.Iamdedicatedto leveragingtechnologyforamore connectedandprosperousfuturefor all.
Whatdoyoubelievearethekey responsibilitiesofaboarddirectorin today’scorporateenvironment?
Thekeyresponsibilitiesofaboard directorintoday'scorporate environmentcanbesummarizedas follows:
Intoday’scorporateenvironment, boarddirectorsareresponsiblefor strategicdecision-makingtoshapethe organization’sfutureandmaintain competitiveness.Theysubstitute
Directors
drive innovation by identifying opportunities and implementing strategies for continuous improvement.
‘ ‘ ‘ ‘
leadershipandgovernancebycreating acollaborativeboardatmosphereand certifyingeffectivepractices.Visionary leadershipisimportantforaligningthe organization’sdigitalvisionwithlongtermgoals.
Directorsdriveinnovationby identifyingopportunitiesand implementingstrategiesforcontinuous improvement.Theyprovide cybersecurityleadershiptosafeguard explanatoryinfrastructureand influencebestpractices,especiallyin sensitivesectors.
Additionally,theybuildstrong relationshipswithstakeholdersto short-termcollaborationandgrowth, whilerepresentingtheorganizationat industryeventsandshowcasing thoughtleadershipontechnology trends.
Howdoyouapproachdecisionmakingwhenfacedwithconflicting opinionsamongboardmembers?
Asaboarddirector,Iraisea collaborativeenvironmentby providingstrongleadership,
mentorship,andstrategicgovernance, suggestinghevaluesopen announcementsandteamwork,which aredecisiveinsteeringdisagreements.
Iactivelyparticipateinboard discussions,providinginsightsbased onbusinessrequirementsand technologytrends,indicatingheis data-drivenandfocusesonobjective informationwhenforminghis opinions.
Additionally,thevictors’innovation identifiesemergingopportunities, implyingheisopentonewideasand perspectives,whichcanbehelpfulin findingcommongroundduring conflicts.
Whatqualitiesdoyouthinkare essentialforeffectiveleadershipona board?
Keyresponsibilitiesincludevisionary thinkingtocrafttheorganization's digitalvisionalignedwithlong-term goalsanddirectinginnovationto identifyopportunitiesanddrive continuousimprovement. Buildingstrongindustryrelationships
withstakeholdersisimportant. Directorsmustmaintainintegrityand ethics,ensuringdecisionsservethe organization'sbestinterests.They promotecollaborationandteamwork, valuingdiverseperspectivestoachieve commongoals.
Financialacumenisnecessaryfor understandingfinancialstatementsand makingsounddecisions.Managing perilsbyidentifyingthreatsand implementingmitigationstrategiesis key Adaptabilityandresiliencearekey forcrossingchange,alongwitha pledgetolifelonglearningtostay updatedonindustrytrendsandbest practices.
Howdoyouensurethattheboard remainsalignedwiththe organization’smissionandvalues?
Iemphasizeregularcommunication withtheboard,maintainingopenlines, andreinforcingtheimportanceofthe organization'smissionandvalues, potentiallybysharingsuccessstories thathighlighttheirpositiveimpact.
Hisdata-drivenleadershipsuggestshe wouldimplementperformance evaluationsandincentivestiedtothese principles,creatingaconnection betweenindividualandorganizational success.
Mycommitmenttointegrityandethics setsastrongexample,nurturinga culturewhereupholdingvaluesis paramount.Inconflictsituations,he wouldprioritizeoptionsalignedwith themission,usinghiscollaborative experiencetonavigateconflicts constructively
Additionally,Iwouldplayanactive roleinonboardingnewboard members,confirmingtheyunderstand theorganization'smission,vision,and valuesthroughrelevantmaterialsand discussions.
Inyourexperience,howimportantis diversityontheboard,andwhat stepsdoyoutaketopromoteit?
Istresscollaborationandvaluediverse perspectives,recognizingthatavariety ofviewpointsontheboardadopt innovationandleadtowell-rounded decisions.Myattentiontomentorship reflectsacommitmenttosupporting individualsfromdiversebackgrounds, potentiallycreatingapipelineoffuture boardmemberswithvaried experiences.
Additionally,hisextensive internationalexperiencehighlightshis appreciationforculturaldiversityand itsbenefitsindecision-making.
Howdoyoustayinformedabout industrytrendsandchangesthat couldimpactyourorganization?
Myprofessionaljourneyhasalways centeredonthepursuitofknowledge andgrowth,especiallyintechnology andradio.Ibelievecontinuous learningisrequiredforsuccess.
Iactivelydevelopedmyskillsthrough formalprogramsandself-directed learning.Recently,Icompletedan executiveprograminCybersecurity ExecutiveLeadershipatDuke Universityandparticipatedinthe GlobalLeadersExecutiveProgramin theUK.
MycertificationinManagementand LeadershipofTechnologyfromMIT Sloanhasdeepenedmyunderstanding ofkeytechnologieslikeArtificial IntelligenceandDigital Transformation.
Ialsorankknowledgesharingby contributingtoindustrypublications andspeakingatconferences,which keepsmeupdatedontrends.Mentoring atMIThackathonsfurtherstrengthens
mydedicationtostayingconnected withemergingdevelopments.
Asamemberofadvisoryboardsfor organizationsliketheInternetof ThingsCommunityandtheJordan EngineersAssociation,Igaininsights intoemergingtrends.Additionally,I havepublishedabookchapterand articlesondigitaltransformationand regulatoryissues,engagingwith industryliteraturetoboostmy understanding.
Thisdedicationtocontinuouslearning ensuresIremainattheforefrontof industrydevelopments,permitting
informeddecision-makingand effectiveleadershipinarapidly changingworld.
Whatstrategiesdoyouemployto nurtureopencommunicationand collaborationamongboard members?
Fosteringacollaborativeenvironment iscentraltomyleadershipapproach, focusingonbuildingtrustandmutual respectamongboardmembers.Icreate opportunitiesforinformalinteractions, encourageopendialogue,andpromote aculturewhereeveryonefeels comfortablesharingideas.Mystrong
messageskillssupportthisbyensuring clearandtransparentexchanges;Iset expectationsforopendialogue, activelylistentoconcerns,andprovide timelyfeedback.
Ivaluediverseperspectives,creating aninclusiveenvironmentwhereall voicesareheardandrespected, activelyseekingdifferentviewpoints, andinspiringconstructivedebate.My abilitytobuildconsensusisvitalfor collaboration,asIfacilitate discussions,identifycommonground, andworktowardssolutionsthatbenefit theorganization.
Additionally,Iusemytechnology backgroundtoamplifycommunication andcollaborationthroughdigitaltools, projectmanagementplatforms,shared documentrepositories,andvideo conferencingtostreamlineinformation sharinganddecision-making.
Howdoyoumeasurethesuccessof theboard’sperformanceandits impactontheorganization?
Ibelieveinthepowerofdataand wouldstartwithKeyPerformance Indicators(KPIs)alignedwiththe organization'sstrategicgoals.These KPIswouldcoverfinancialmetrics, operationalefficiency,customer satisfaction,employeeengagement, andinnovationoutput.Regularly trackingtheseKPIsprovidesa quantitativeunderstandingofthe board'sperformanceandits contributiontotheorganization's success.
InadditiontoKPIs,Imonitorthe achievementofstrategicgoalsby settingcleartargets,establishing timelines,andassessingwhetherboard decisionsareadvancingthosegoals.I alsovaluestakeholderfeedback, activelyseekinginputthroughsurveys, attentiongroups,orinformal
conversationstogaininsightsintothe board'sperceivedimpactandidentify areasforimprovement.
Theoverallhealthandcultureofthe organizationarealsokeyindicatorsof theboard'seffectiveness.Ipay attentiontoemployeemorale,turnover rates,andtheorganization's adaptabilityandinnovation,asa thrivingworkforcereflectsstrong leadershipandgovernance.
Finally,Iprioritizelong-termvalue creationovershort-termgains, assessingtheboard'sabilitytomake strategicdecisionsthatpositionthe organizationforsustainablegrowth andsuccessinthefuture.
Whatadvicewouldyougiveto someoneaspiringtobecomeaboard directorinthefuture?
Thejourneytobecomingaboard directorrequiresbuildingastrong foundationofexpertiseinyourchosen field,acceptinglifelonglearningto stayaheadofindustrytrends,and cultivatingastrategicmindsetto analyzecomplexsituationsand identifyopportunitiesalignedwith long-termorganizationalgoals.
Networkingstrategicallywithindustry leaders,executives,andboard memberscanprovidevaluableinsights andsupport,whiledemonstrating leadershipandgovernanceskills throughcommitteerolesandteam leadershipshowcasesyourabilityto makesounddecisionsandsubstitute collaboration.
Effectivetransmissionand interpersonalskillsarevitalfor articulatingideasclearly,listening actively,andbuildingconsensus.Inthe digitalage,understandingtheimpact oftechnologyonbusinessesand imposingittodriveinnovationis important.
Gainingboardexperiencethroughnonprofitoradvisoryrolescanprovide valuablegovernanceanddecisionmakingexposure,whileclearly articulatingyouruniqueskillsand valuepropositiondifferentiatesyou fromothercandidates.
Ultimately,securingaboardseat requirespatience,persistence,and continuousskill-buildingtobe preparedwhentherightopportunity arises.
Middle East's Most Visionary Board Directors Shaping Corporate Excellence in 2024
Mansur
Ali
Transforming Patient Care
Byofferingaclearvisionand
inspiringcreativityand adaptation,visionaryleaders areessentialinthecurrent,moving healthcareenvironment.Theyare bringingteamstogetherthrough effectivecommunication,overcoming obstacleswithstrategicplanning,and advancingdigitaltransformationwhile takingcareofworkforceconcerns.To provideexcellentpatientcareand prosperinthefaceofuncertainty, organizationsneedtobeledand inspiredbythem.
MansurAli,aBoardMemberof ReemHospital,isanexampleofthis kindofleadershipinthissituation. SituatedonReemIslandinAbuDhabi, ReemHospitalisdedicatedto deliveringmodern,cost-effective healthcarebyutilizinganintegrated strategythatprioritizespatient satisfactionandoutcomes.
Underhisdirection,thehospitalis puttingintopracticetop-notchclinical careroutesandbecomingoneofthe UAE'smostreputableandleading healthcareproviders.ThroughAli's contributions,thehospital'sgoalisto bebetteralignedwiththechanging
demandsofthehealthcareindustry, confirmingthatitwillcontinuetobe resilientandadaptableinahurriedly changingenvironment.
Below are the interview highlights:
Canyoupleaseintroduceyourself andyourmotivationtoembarkon thissector?
Ihavespentmostofmycareerinthe healthcaresector,thelast15yearsas anentrepreneur.Mypartner,ZaidAl Siksek,andIcreatedBlueApple Partnerstoaddressunderserved clinicalservicesintheUAEandKSA. Iammotivatedbyadesiretodevelopa sustainablehealthcareplatformthat enhancesthevalueofhealthcareinthe region.
Couldyoupleasegiveabrief introductiontoyourcompanyand itsinceptionstory?
ReemHospitalisapurposefulacute andpost-acutecarefacility.Itisa centerofexcellenceinRehabilitation, Orthopedic,Neurosurgery, GastroenterologyandMentalHealth services.
Itisdesignedtobethecornerstoneofa nationalandregionalintegrated healthcareplatform.ReemHospital wasagreenfieldprojectdevelopedby BlueApplePartnersbasedonthe clinicalvisionofZaidAlSiksek.
WewillshortlybelaunchingourPhase 2servicestoaddresspediatricand women’shealthservices.
Canyoudescribeyourjourneyto becomingaboarddirectorandwhat motivatedyoutopursuethisrole?
Toachieveourvision,wehadtoraise equityanddebtfinancingfrom institutionalprovidersofcapital.As co-founders,wedevelopedthe businessplanandstrategyforthe company
Tobeabletoshapethevisiongoing forward,Ijoinedtheboardofdirectors oftheparentandoperatingcompanies.
Whatdoyoubelievearethekey responsibilitiesofaboarddirectorin today’scorporateenvironment?
Intoday’scorporateenvironment,a boarddirector’skeyresponsibilities includeprovidingstrategicoversight
andensuringalignmentwiththe organization’smission.Directorsmust upholdhighstandardsofgovernance andcompliance,overseefinancial performance,andmanagerisks effectively.
Theyarealsoresponsiblefor supportingandevaluatingexecutive leadershipandplanningforsuccession toensureleadershipcontinuity. Engagingwithstakeholderstobuild trustandtransparencyiscrucial,asis monitoringorganizationalperformance toensuregoalsaremetand adjustmentsaremadeasneeded.
Theseresponsibilitiesensurethe organizationoperateseffectivelyand sustainablywhileachievingits strategicobjectives.
Howdoyouapproachdecisionmakingwhenfacedwithconflicting opinionsamongboardmembers?
Conflictingopinionsamongstboard membersisnormalandhealthyin helpingusachieveourobjectives.We arefortunatetohaveboardmembers withtremendousexperience,intellect, andtheabilitytoanalyzeandinterpret data.
Wedebatemostmaterialissuesuntil webelievewehavecoveredthemfrom allrelevantperspectives.Wethencome toaconsensusandworktowardstheir execution.
Canyoushareanexampleofa challengingsituationyou encounteredasaboarddirectorand howyouresolvedit?
The ability to make informed, balanced decisions based on data and diverse viewpoints is key.
Examplesarenumerousandfrequent; wenavigatedapandemicinthemidst ofrollingoutagreenfieldprojectwith constructionandpre-operationalrisk. Wehavealwaysresolvedissueswitha healthydebate,genuinerespectforthe opinionsofourfellowboardmembers, andassessingthedatawithanopen mind.
Whatqualitiesdoyouthinkare essentialforeffectiveleadershipona board?
Effectiveboardleadershiprequires severalessentialqualities.Strategic visioniscrucialforsettinglong-term goalsandaligningdecisionswiththe organization'smission.Integrity ensuresethicalbehaviorand transparencyinallactions.
Strongcommunicationskillsfacilitate clear,opendialogueandensurethatall perspectivesareconsidered.Theability tomakeinformed,balanceddecisions basedondataanddiverseviewpointsis key
Collaborationhelpsinbuilding consensusandfosteringteamwork
amongboardmembers.Lastly, adaptabilityisimportantfor respondingeffectivelytochanging organizationalneedsandexternal conditions.Thesequalitiestogether enableaboardleadertoguideand supporttheorganizationeffectively
Howdoyouensurethattheboard remainsalignedwiththe organization’smissionandvalues?
Toensuretheboardremainsaligned withtheorganization’smissionand values,weprioritizeregular communicationandstrategicoversight. Wefacilitateperiodicreviewsofthe missionandvaluestoreinforcetheir importanceandensuretheyguide decision-making.
Engagingboardmembersin discussionsaboutstrategicgoalsand organizationalprioritieshelpsmaintain alignment.Regularevaluationsof boardperformanceandalignmentwith theorganization’svalueshelpidentify andaddressanydeviations.
Byintegratingthesepractices,we ensurethattheboard’sactions consistentlysupporttheorganization’s coremissionandvalues.
Inyourexperience,howimportantis diversityontheboard,andwhat stepsdoyoutaketopromoteit?
Diversityontheboardiscrucialfor bringingarangeofperspectives, enhancingdecision-making,and reflectingthediverseneedsof stakeholders.Inmyexperience,diverse boardsarebetterequippedtoaddress complexchallengesanddrive innovation.
Topromotediversity,weactivelyseek toincludeindividualsfromvarious backgrounds,includingdifferent genders,ethnicities,andprofessional experiences.
Howdoyoustayinformedabout industrytrendsandchangesthat couldimpactyourorganization?
Tostayinformedaboutindustrytrends andchangesthatcouldimpactour organization,weemployamultifacetedapproach.Weregularlyreview industrypublications,reports,and newsletterstokeepupwiththelatest developments.Engagingwith professionalnetworks,attending conferences,andparticipatingin webinarsprovidesuswithvaluable insights.
Wemaintainstrongrelationshipswith keystakeholders,includingindustry experts,insuranceproviders,and regulatorybodies,togainfirsthand information.Additionally,weleverage dataanalyticsandmarketresearchto identifyandanalyzerelevanttrends.
Thiscomprehensiveapproachensures thatwearewell-informedandableto
makestrategicdecisionsalignedwith currentandfutureindustryconditions.
Whatstrategiesdoyouemployto nurtureopencommunicationand collaborationamongboard members?
Tonurtureopencommunicationand collaborationamongboardmembers, weemployseveralstrategies.Wehold regular,structuredmeetingstokeep everyoneinformedandinvolvedin discussions.Openforumsand roundtablediscussionsencourage memberstoshareideasandconcerns freely
Wemaintainclearcommunication channels,likeemailupdatesand collaborativeplatforms,tofacilitate informationsharingandreal-time feedback.Activelyencouraging participationensuresdiverse perspectivesarevalued.Weaddress conflictspromptlyandconstructively tofosteracollaborativeenvironment.
Additionally,team-buildingactivities helpstrengthenrelationshipsandbuild trust.Thesepracticescollectively promoteeffectivecommunicationand collaborationwithintheboard.
Howdoyoumeasurethesuccessof theboard’sperformanceandits impactontheorganization?
Wemeasurethesuccessoftheboard’s performanceanditsimpactonthe organizationthroughseveralkey indicators.Weassesstheboard’s effectivenessbyreviewingitsabilityto meetstrategicgoalsandaddresskey challenges.
Evaluatinggovernancepractices, includingadherencetoethical standardsandregulatorycompliance, iscrucial.Wealsotracktheboard’s impactonorganizationalperformance throughfinancialhealth,operational efficiency,andtheachievementof strategicobjectives.
Additionally,feedbackfrom stakeholdersandboardmembershelps gaugesatisfactionandidentifyareas forimprovement.Regularperformance reviewsandalignmentwiththe organization’smissionensurethe boardcontributeseffectivelytooverall success.
Whatadvicewouldyougiveto someoneaspiringtobecomeaboard directorinthefuture?
Tobecomeasuccessfulboarddirector, focusonbuildingexpertiseinkey areaslikefinance,governance,and industry-specificknowledge.Develop strongleadershipanddecision-making skillstoguideboarddiscussions effectively.Networkstrategically withinyourindustrytogainvisibility andopportunities,andseekmentorship fromcurrentboardmembers.
Understandcorporategovernance principlesandlegalresponsibilitiesto performyourdutieseffectively.Stay informedaboutindustrytrendsand changestoprovidevaluableinsights. Additionally,embraceandpromote diversity,asvariedperspectives enhanceboardeffectiveness.By concentratingontheseareas,youcan positionyourselfasastrongand capablecandidateforaboarddirector role.
How Board Directors Can Nurture Effective Relationships
Effectiveshareholder engagementisanessential aspect.However,theeffortof definingthenatureandparametersof thesameisadauntingtaskforthe boardofdirectors.TheEYCenterfor BoardMattersstudyrevealedthat93% ofFortune100companiesdisclosed informationabouttheirshareholder engagementprogramsintheirproxy statementsfor2022.Thathasincreased comparedto83%inthepreviousyear
Furthermore,while67%ofthosefirms reportedthatelectedmembersofthe boardparticipatedirectlyin discussionsaboutengagement,their percentageincreaseddramatically comparedto51%recordedin2020. Fromthispointofview,itisapparent thatboarddirectorsarebecomingmore recognizableintermsofcreating strongrelationshipswiththeir shareholders.
Thishasmadetherelationshipbetween boarddirectorsandshareholdersinthis corporateworldtooconvolutedand complex.Firstofall,itisveiledinthe traditionalformalityofformal meetingsandproxybattles.Secondly, shareholderengagementtodayisquite activecomparedtowhenitfirststarted.
Shareholdersnowseekinstant informationfromtheboardofdirectors relatingtoeverything,rightfrom financialconcernstoenvironmental, social,andgovernanceissues. Therefore,boarddirectorsmustadapt
towalkingonatightropeinbalancing shareholderinterestsandmeeting fiduciarydutieswithanewrealityfrom thenon.
AdvantagesofShareholder Engagement
Sharingorgettinginvolvedwiththe shareholdersmaybeofmuchbenefitto thecompanyandtheboard.Theboard ofdirectorslearnssomelessonsor appropriateknowledgeaboutthe performanceofthefirmandwhat mattersfromthefearsandtheviewsof theshareholders.Suchinformation maybeusefulinmakingstrategic decisionsintheorganization,thus enablingtheboardtoseeaheadoftime somecontroversiesoropportunities thatmayarise.
Shareholderengagementcanalsobe seenasbuildingtrustand trustworthinessoftheinvestoralong withthecompany Accordingto NationalAssociationofCorporate Directors,intheopinionofthe93%of director,thereisaconstructive influencetowardvotingontheproxy andinvestmentdecision-makingasa resultofshareholderengagement.
BestStrategiesforEffective
ShareholderEngagement
Aboarddirectorshouldadoptoneor moreofthefollowingstrategiesfor effectivelybuildinganengagement:
• Clearobjectives:Theboardof directorsneedstoknowthe agendainveryclearterms,about whatissupposedtobepresented totheshareholdersandonvery specificissuesthatmayprobably arisefromthedebate.
• Stakeholderidentification Stakeholdersarenotalike:Board directorsshouldfocusonbig, long-terminvestorswhohavea lotofstakeinthesuccessofthe firm.AlookatEYCenterfor BoardMattersfoundthatprivate sectorassetmanagers,including theBigThreeandothermutual fundsmanagers,werebiggestof interlocutorsforfirmsfollowed byhedgefundsandpension funds.
• ClearCommunication:Theboard ofdirectorsshouldbeableto presentcomplicatedissuesin simpleanddirectwording.They shouldalsoprovideampletimeto listentoconcernsofthe shareholdersandcomeout promptlytoclarifyanyquestions inatransparentmanner.
AccordingtotheNACDsurvey, 95%ofdirectorsaffirmtheright representativesfrominvestorsare inengagementsand92%of directorswhoaffirminvestorsare adequatelypreparedfor engagement.
• Confidentiality:Whileaboard needstodemandopenness, keepinginviewtheirfiduciary responsibilitiesandthedutyof notdisclosingprivateinformation sothat,whenasked,itcould respondtopeskyquestionsand knowwhennottospeakoreven directthequestionertosigna non-disclosureagreement.
Follow-upandmonitoring:Board directorsneed,atalltimes,tobeina positiontorespondtoconcernsatthe engagementmeetingby communicatingwithconcerned shareholdersthattheirissueshavebeen dealtwithfairlyandadequately;follow upchangesintheirpositionor priorities.Theywillcommunicatethe resultofengagementandimplications oncompanystrategyorgovernanceto thefullboard.
Shareholderengagementisnolonger oneofthediscretionaryactivitiesof theboardofdirectors.Ithasturned intoaveryimportantingredientin effectivecorporategovernance. Buildingarelationoftrustamong shareholdersformeaningfuldialogue, gettingvaluableinsight,andultimately gettingthecompanytorealizelongtermvaluecreationwouldbe enormouslygood.
Thenewshareholderengagement sectorwillensurethat,oneveryissue, aboarddirectoriswell-preparedto innovate.Theymustalwaysstayastep aheadandkeepthecompany'sand shareholders'bestinterestsatthetopof theirdecision-making.
MiguelCasas DirectorofOperations
RichardSandovalHospitality
MiguelCasas
A Culinary Connector Crafting Unforgettable Dining Experience
Transforming Dining Experiences and Celebrating Latin Culture!
Imagineatablewheredishesare
shared,laughterechoes,andevery mealtellsatalethatlivesoninthe heartsofeachguest.Whereflavorsand culturesintersect,thecharmof hospitalitythrives,andculinary experiencesforgeconnectionsand createlong-lastingmemories.
Buildingonthisidea,Miguelhas committedhiscareertoproviding amazingdiningexperiencesinaworld wherefoodandhospitalityhavethe potentialtoconnectpeopleacross borders.MiguelCasasseeshispassion asmorethanacareer;itisa responsibility.Hispassionfor connectingpeopleviatheuniversal languageoffoodhasdrivenhiscareer inthehospitalitysector,witheach diningexperienceservingasa celebrationofcultureandcommunity.
Asaglobalculinaryleader,Miguel Casas,theDirectorofOperationsof RichardSandovalHospitality, possessesastrongawarenessof operationalefficiencyandadedication toimprovingguestexperiences.Hehas emergedasadrivingforceinthelively
worldofdining,wherehisinfluenceis feltacrossvariousestablishments.His leadershipischaracterizedbyapassion toqualityandmodernization,ensuring thateveryguestleaveswitha memorableexperiencethatresonates withthevaluesofhospitality
Heisinstrumentalincreatingthe company'svisionandensuringthat everydiningexperiencerepresentsthe diverseflavorsofLatinculture.His experienceinnumerousoperational roleshasprovidedhimwiththe knowledgeandexpertiserequiredto createsustainablegrowthand innovationinthisdynamicbusiness.
Here are the interview highlights: Canyoupleaseintroduceyourself andyourmotivationtoembarkon thissector?
Hello,mynameisMiguelCasas,andI amtheDirectorofOperationsat RichardSandovalHospitality.My journeyinthehospitalityindustry beganoutofapassionforcreating memorableexperiencesandadeep appreciationfordiverseculinary traditions.
Ihavealwaysbeenfascinatedbyhow foodandhospitalitycanbringpeople togetherandcreateasenseof
To nurture open communication and collaboration among board members, I prioritize creating a culture of transparency and mutual respect. This involves regular, structured meetings with clear agendas and opportunities for open discussion.
community Thisindustryallowsmeto combinemyloveforoperational excellencewiththedynamicnatureof hospitality,ensuringeveryguesthasan exceptionalexperience.
Couldyoupleasegiveabrief introductiontoyourcompanyand itsinceptionstory?
RichardSandovalHospitalityisa renownedglobalrestaurantgroup foundedbytheacclaimedChef RichardSandoval.Ourcompanyhasa richhistoryrootedinRichard’sdesire tosharehisinnovativeLatincuisine withtheworld.
Fromitshumblebeginnings,Richard SandovalHospitalityhasgrownintoa leadingnameinthehospitalitysector, operatingnumerousrestaurantsand providingconsultingservices worldwide.Ourmissionistocreate vibrant,flavorful,anduniquedining experiencescelebratingLatinculture andcuisine.
Canyoudescribeyourjourneyto becomingaboarddirectorandwhat motivatedyoutopursuethisrole?
Myjourneytobecomingaboard directorhasbeenoneofcontinuous learninganddevelopment.Istartedin theindustryinentry-levelroles, graduallyworkingmywayupthrough variousoperationalandmanagement positions.Eachroleprovidedmewith invaluableinsightsintotheintricacies ofhospitalityoperations.
Whatmotivatedmetopursueaboard directorrolewasadesiretoinfluence thestrategicdirectionofthe organizationandensureouroperations alignwithourlong-termvisionand goals.Iwantedtobringmyhands-on experiencetotheboardroomtohelp drivesustainablegrowthand innovation.
A notable instance when I had to advocate for a signi cant change was during the introduction of a new technology platform to streamline our operations and improve the customer experience.
Whatdoyoubelievearethekey responsibilitiesofaboarddirectorin today’scorporateenvironment?
Intoday’scorporateenvironment,the keyresponsibilitiesofaboarddirector includesettingthecompany'sstrategic direction,overseeingmanagementto ensuretheyareeffectively implementingthestrategy,and ensuringtheorganizationismeetingits financialandoperationalgoals.
Boarddirectorsmustalsoensure compliancewithregulatory requirements,managerisk,and safeguardthecompany’sassets. Additionally,fosteringapositive corporatecultureandensuringthatthe organization’smissionandvaluesare upheldarecrucialresponsibilities.
Howdoyouapproachdecisionmakingwhenfacedwithconflicting opinionsamongboardmembers?
Whenfacedwithconflictingopinions amongboardmembers,myapproach todecision-makinginvolvesactive listening,opendialogue,andthorough analysis.Ibelieveitisessentialto understandtheperspectivesand rationalebehinddifferingopinions. Bynurturinganenvironmentofrespect andcollaboration,wecanweighthe prosandconsofeachviewpoint.Datadrivendecision-makingisalsocrucial;
havingconcreteinformationhelpsus reachaconsensusthatalignswithour strategicobjectivesandvalues.
Canyoushareanexampleofa challengingsituationyou encounteredasaboarddirectorand howyouresolvedit?
OnechallengingsituationI encounteredasaboarddirector involvedasignificantoperational restructuringtoimproveefficiencyand reducecosts.Therewereconcerns amongboardmembersaboutthe potentialimpactonemployeemorale andcustomersatisfaction.Toresolve this,Ifacilitatedseveralin-depth discussionsandworkshopstoaddress concerns,gatherinput,and collaborativelydevelopaplan.
Whatqualitiesdoyouthinkare essentialforeffectiveleadershipon board?
Effectiveleadershiponaboard requiresseveralkeyqualities:strategic thinking,strongcommunicationskills, integrity,andtheabilitytoinspireand motivateothers.Agoodboarddirector mustalsobeadaptableandopento change,capableofmakingtough decisionswhileconsideringthelongtermimpactontheorganization. Emotionalintelligenceisvitalfor understandingandmanaging interpersonaldynamicsandbuilding strongrelationshipswithintheboard andwithstakeholders.
Howdoyouensurethattheboard remainsalignedwiththe organization’smissionandvalues?
Toensurethattheboardremains alignedwiththeorganization’smission andvalues,itisimportanttoregularly revisitandreaffirmthesecore principles.Thisinvolvesincorporating themissionandvaluesintoour strategicplanning,decision-making processes,andperformance evaluations.Wealsoengageinperiodic reviewsanddiscussionstoassesshow wellweareadheringtoourmission andvaluesandidentifyanyareasfor improvement.
Inyourexperience,howimportantis diversityontheboard,andwhat stepsdoyoutaketopromoteit?
Diversityontheboardisextremely importantasitbringsawiderangeof perspectives,experiences,andideas, whichcanleadtomoreinnovativeand effectivedecision-making.Topromote diversity,weactivelyseekboard membersfromvariousbackgrounds, industries,anddemographics.
Wealsofosteraninclusive environmentwhereallvoicesareheard andvalued.Thisapproachhelpsus betterunderstandandserveourdiverse customerbaseandenhancesourability tonavigatethecomplexitiesofthe globalmarket.
Howdoyoustayinformedabout industrytrendsandchangesthat couldimpactyourorganization?
Stayinginformedaboutindustrytrends andchangesiscriticalformaking strategicdecisionsthatkeepthe organizationcompetitive.Iachievethis byregularlyattendingindustry conferences,participatingin professionalnetworks,andsubscribing torelevantpublicationsandresearch reports.
Additionally,Iencourageongoing educationanddevelopmentformyself andmyboardcolleaguestoensurewe areallup-to-datewiththelatest industrydevelopmentsandbest practices.
Whatstrategiesdoyouemployto nurtureopencommunicationand collaborationamongboard members?
Tonurtureopencommunicationand collaborationamongboardmembers,I prioritizecreatingacultureof transparencyandmutualrespect.This involvesregular,structuredmeetings withclearagendasandopportunities foropendiscussion.Ialsoencourage informalinteractionsandteambuildingactivitiestobuildrapportand trustamongboardmembers.
Howdoyoumeasurethesuccessof theboard’sperformanceandits impactontheorganization?
Measuringthesuccessoftheboard’s performanceinvolvessettingclear objectivesandkeyperformance indicators(KPIs)thatalignwiththe organization’sstrategicgoals.We regularlyreviewourperformance againsttheseKPIs,conductselfassessments,andseekfeedbackfrom managementandotherstakeholders. Thishelpsusidentifyareasfor improvementandmakenecessary adjustmentstoenhanceour effectivenessandimpactonthe organization.
Canyoudiscussatimewhenyou hadtoadvocateforasignificant changeorinitiativewithinthe organization?
AnotableinstancewhenIhadto advocateforasignificantchangewas duringtheintroductionofanew technologyplatformtostreamlineour operationsandimprovethecustomer
experience.Therewasinitialresistance duetoconcernsaboutimplementation costsanddisruptions.
Ipresentedacomprehensiveanalysis ofthelong-termbenefits,including costsavings,efficiencygains,and enhancedcustomersatisfaction. Throughdetailedplanning,Iwasable togaintheboard’ssupportand successfullyoverseethe implementationoftheinitiative.
Whatadvicewouldyougiveto someoneaspiringtobecomeaboard directorinthefuture?
Forthoseaspiringtobecomeboard directors,myadviceistogainadeep understandingoftheindustryand developabroadskillsetthatincludes strategicthinking,financialacumen, andstrongleadershipabilities.Seek outmentorsandbuildanetworkof professionalswhocanofferguidance andsupport.
Beproactiveinpursuingopportunities forprofessionaldevelopmentand gainingexperienceingovernanceand boardroles.Mostimportantly,remain committedtocontinuouslearningand stayadaptableintheever-evolving corporatelandscape.
Inconclusion,servingasaboard directoratRichardSandoval Hospitalityhasbeenanincredibly rewardingexperience.Ithasallowed metocontributetothestrategicgrowth ofadynamicandinnovative organizationwhilestayingtruetoour missionofdeliveringexceptional hospitalityexperiences.
Navigating the Role and TopChallengesFaced by Executive Director Jobs
Beingexecutivedirectorjobs meansyouarethebossofa companyoranonprofit.You gettomakeimportantdecisionsand helpyourorganizationdogreatthings. Everydayisdifferent,andyouwork withlotsofpeopletomakesure everythingruns.
It'sajobforsomeonewholikestobe inchargeandhelpothers.Beingan executivedirectorcanbeachallenging andrewardingjob.Let'sdiveinand findout.
StrategicPlanning
Strategicplanningisthinkingaboutthe futureofyourcompany.It'slike makingamapofwhereyouwantto go.TheExecutiveDirector'sjobhelp decidethisplan.Theylookatwhat worksandwhatdoesn't.Then,they makegoalsforthecompany.
Theyalsofigureouthowtoreachthese goals.It'simportanttocheckhow thingsaregoingoften.Thishelpsthe companydowell.Asanexecutive directorplanforthesuccessofyour organization.
BoardRelationships
Theexecutivedirectorworkswiththe board.Theytalkaboutmoneyand whatthegroupneeds.Sometimes,
thereisnotenoughmoney.The Directormusttelltheboardwhymore moneyisneeded.Theymustwork togethertofindthelackofresources.
TheDirectorhelpstheboard understandwhat'sgoingon.Theylook fornewwaystogetmoneyandthings. Workingwellwiththeboardmakesthe jobeasier.Italsohelpstheorganization achieveitsgoalsmore.
StaffLeadershipandDevelopment
Beingaleaderishard.Sometimes peopledon'tlisten.Youhavetoteach newthings.Noteveryonelearnsthe sameway.Somepeopledon'tlike change.Youhavetohelpthemget better.Ittakestimetobeagoodteam. Leadershavetokeeptrying.
Theyalsohavetobeopentofeedback andwillingtoadapttheirleadership hurdlesstyleifneeded.Asan executivedirectorchallengestolead anddevelopyourteam.Thisincludes beingagoodcommunicator,problem solver,andmentor
ChangeManagement
Changemanagementmeansmaking sureeveryoneisokaywithnewthings atwork.It'slikehelpingfriendsget usedtoanewgame.First,theytell everyonewhatisgoingtochangeand
whyit'sgood.Theylistentowhat peoplethinkandfeelaboutit.
Then,theymakeaplanthatshowsstep bystephowtheywilldothenew things.Theyhelpeveryonelearnwhat theyneedtoknowforthechange. Theycheckhowthingsaregoingand fixanyproblems.Intheend,everyone ishappierbecausetheyhelpedmake thechangework.
OperationalOversight
Operationaloversightmeanswatching overalltheworkstuff.Theexecutive directorcheckstomakesurethingsrun right.Theylookathowworkisdone andhelpmakeitbetter.Ifsomething goeswrong,theyfigureouthowtofix it.
Theytalktopeopletomakesure everyoneknowstheirjob.Keeping trackofmoneyispartoftheirjobtoo. Theyusereportstoseehowthingsare going.Makingworkbetterhelps everyonedoagoodjob.Theexecutive directoristheonewhomakessurethat happens.
Communication
Communicationistalkingandlistening topeople.Theexecutivedirectortalks tomanypeopleeveryday Theyshare whatthecompanyisdoingandlisten
toideas.It'slikebeingthevoiceofthe company.Goodcommunicationhelps everyoneunderstandwhat'simportant.
Theexecutivedirectorusesemails, meetings,andsometimessocialmedia totalktopeople.Theyalsoworkwith companieslikeBradsbyGrouptofind thebestpeoplefortheteam.Talking clearlyandlisteningwellmakesthe companyworkbetter
AdvocacyandPublicRelations
Advocacymeansspeakingupforour company.Theytellpeoplewhyworkis good.PublicRelationsishowtheytalk totheworld.Ithelpspeoplelikeand trustus.Theyworkwiththenewsand socialmedia.Thismakesmorepeople knowaboutus.
It'simportantforgettingsupportand makingfriends.Strongadvocacyfor gainingsupportandresourcesforyour organization'ssuccess.It'sanimportant aspectofanexecutivedirectorandthe impactonyourorganization.
CrisisManagement
Whenbigproblemshappen,theyneed tofixthemfast.Thisiscalledrisk management.First,theyfindoutwhat wentwrong.Wetelleveryonewhat theyneedtodo.Everyoneworks togethertomakethingsbetter
Theyalsolearnfromourmistakes,so theydon'thappenagain.Keeping everyonesafeisthemostimportant thing.Crisismanagementiscrucialfor maintainingthesafetyandwell-being ofitsmembers.Executivedirectors mustalsobeabletomanagerisksand crisesthatmayarise.
MaintainingWork-LifeBalance
Tobehappy,theyneedtimeforwork andtimeforfun.Makeaplantoknow
whentoworkandwhentoplay.Sayno totoomuchworksoyou'renottoo tired.Findhobbiesthatmakeyou smileanddothem.Spendtimewith familyandfriendsbecauseit's important.
Takebreaksduringworktorestyour mind.Remember,it'sokaytoaskfor helpifyouhavetoomuchtodo.Good sleepeverynightmakesthenextday better.Bytakingcareofyourself,you canalsobettersupportyourteamand organization.
FinancialManagement
Financialmanagementisessentialfor anexecutivedirector.It'sabouttaking careofthemoneyintheorganization. Youhavetomakeabudgetandstickto it.Thismeansplanninghowmuch moneyyouwillspendandmakingsure youdon'tgooverthatamount.
Youalsohavetofindwaystomake moneyforyourorganization.This couldbethroughfundraising,grants, orothersources.Watchingthemoney carefullymakessuretheorganization cankeepdoingitsgoodwork.Good financialmanagementkeepsthe companystableandhelpsitgrow.
ExploreMoreAboutExecutive DirectorJobs
ExecutiveDirectorjobsarehardbut important.Theyhavetodealwith manychallengeslikeplanning,money, andpeople.It'stoughtokeepupwith changesandkeepeveryonehappy.
Yet,theykeeporganizationsmoving forward.Thesejobsneedleaderswho canthinkfastandcarealot.Despite thehardwork,theseleadersmakeabig difference.
Success is not how high you have climbed, but how you make a positive difference to the world.
- Roy T. Bennett
www thecioworld.com