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HOW WELL DO YOU KNOW NOOSA? Take our sample quiz from the Welcome to Noosa program to test your knowledge. 1. What does the word Noosa mean in the Aboriginal language? A. Nice beach B. Great river C. Shadows, shade or shady place D. A nice place to go for a holiday 2. Name the 5 eastern beach communities of Noosa. A. Sunshine, Sunrise, Castaways, Marcus, Peregian B. Sunrise, Castaways, Dickys, Kings, Peregian C. Sunshine, Coolum, Marcoola, Cotton Tree, Castaways D. Sunshine, Noosa North Shore, Teewah, Rainbow, Cotton Tree 3. Name the 6 hinterland towns of Noosa. A. Eumundi, Gympie, Pomona, Noosaville, Tewantin, Coolum B. Rainbow Beach, Gympie, Kin Kin, Boreen Point, Tewantin, Sunshine Beach C. Eumundi, Cooroy, Pomona, Cooran, Kin Kin, Boreen Point D. Eumundi, Cooroy, Pomona, Cooran, Kin Kin, Imbil 4. Name Noosa’s 3 main lookouts. A. Mount Coolum, Double Island Point, Mt Cooroora B. The Laguna Lookout, Mt Tinbeerwah, Mt Cooroora C. Glasshouse Mountains, Mt Coolum, Mary Cairncross D. The Laguna Lookout, Mt Tinbeerwah, Mt Coot- tha 5. In the 875 square kilometres of the Noosa Region what percentage is protected land [national parks, conservation parks, state forests, lakes and streams]? A. 85% B. 55 % C. 35% D. 10% 6. Noosa has an extremely diverse ecosystem. How many species of birds are there in Noosa? A. Less than 50 B. Between 50 and 150 C. More than 300 D. No-one knows 7. Which bird is found in the Noosa Biosphere that has become a Noosa icon? A. Kookaburra B. Koala C. Brush Turkey D. Flying Fox
A warm welcome
One year on from launching Welcome to Noosa, the program continues to evolve in its quest for excellence in customer service.
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ust over twelve months since the launch of Welcome to Noosa, Tourism Noosa has announced details of their new initiative – the Welcome to Noosa Customer Service Awards. Working hand in hand with the Welcome to Noosa program, which is aimed at revitalising the quality service culture in the Noosa region, the awards program will help maintain a business focus on customer service in Noosa. Commencing in October, the awards will consist of a monthly best employee and a business of the year. Employers, employees or visitors can submit nominations for best employee of Noosa, and must have completed Welcome to Noosa to be eligible.
Celebrity chef Pete Evans launched Welcome to Noosa in 2013
The program helps operators to deliver a memorable experience for Noosa visitors and local customers alike, increasing the likelihood of visitor satisfaction and repeat travel which will help retain and build local jobs.
The program helps operators to deliver a memorable experience for Noosa visitors and local customers alike CEO of Tourism Noosa Mr Damien Massingham said the Welcome to Noosa program was successfully embraced by businesses and the community in Noosa and widely recognised within the State Government as a great initiative for the tourism industry. “We now want to ensure that customer service in Noosa continues to be an imperative that the tourism industry is focused on, and the awards are a great way to keep the momentum strong,” he said. Welcome to Noosa is an online training program that provides basic information on Noosa – why the region is so special, its history, key things to do in Noosa, information on the Noosa Biosphere and more, as well as providing great customer service strategies and information on workplace health and safety.
“Tourism Noosa has been delighted with the take up of the program over the past year, with more than 1000 participants signed up. A diverse range of operators have completed the program, from restaurants and accommodation, through to tour operators and attractions as well as local service businesses and people seeking employment in the Noosa region,” Mr Massingham said. The Premier Campbell Newman commented on the program’s achievement. “Firstly, I wish to congratulate Tourism Noosa on the program being such a success. It is great to see that you have achieved high numbers of participation and received very positive feedback. I commend the efforts and enthusiasm of Tourism Noosa in its cooperative approach to strengthening your local industry,” he said.
The Welcome to Noosa Customer Service Awards will commence on 1 October 2014. To complete Welcome to Noosa go to www.welcometonoosa.com.au. Businesses and individuals can be nominated by guests or employers. To nominate visit www.welcometonoosa.com.au or keep a look out for nomination forms around Noosa.
Answers: 1.C; 2.A; 3.C; 4.B; 5.C; 6.C; 7.C.
14/IN Noosa Magazine / Spring 2014
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