SERVICE: THE CUSTOMER PATH AT AMCOR CAPSULES

There is quite a lot of behind the-scenes planning that takes place before our closures and hoods end up proudly adorning your bottles. In the interests of transparency and in order to put people at the core of our business, we wanted to show you service at Amcor in the broadest sense of the word. From the moment your product is designed to its delivery and technical follow-up, learn more about what the word Service means at Amcor!

THE SALES DEPARTEMENT

Sales representatives are the first point of contact for customers. Their role is to identify the expressed need for a specific product, and to listen to customers in order to offer relevant solutions. In the context of a new project, they are the link between the customer and the Research and Development department.

THE RESEARCH & DEVELOPMENT

The Research and Development Department is especially involved with new products. With its unique know-how, the R&D team brings its expertise in design, and tests the feasibility of the requests they receive. They are real experts, and provide technical advice for the realization of projects.

Creating a complete packaging product is often the result of meticulous work, multiple groups and teams coordinating every detail so that the end product is a success. Karine GAULTIER (Marketing) - Plaimont

CUSTOMER SERVICE (CSR)

The CSRs (customer service representatives) are the intermediaries between the customer and a plant’s various departments. Real experts in customer relations, CSRs play a key role: listening, helping to create new products, tracking orders and payments and more. Customer service is truly a key player for Amcor Capsules customers! They are involved with each step of the customer path in order to notify them of their order’s progress.

FTS SERVICE (FIELD TECHNICAL SERVICE)

FTS is a before and after-sales service known for its level of technical expertise. Quality representatives working «on the field», they are present on site in the event of any problems, and are known for their level of technical expertise. The FTS service thus provides reliable and consistent support, and is involved from the first bottling, carrying out on-demand, on-machine staff training. Technical experts, they also notify customers about advances in different machines.

Amcor is an excellent contributor to problem solving for entire bottling line outside of just capsule[...] Always available when needed». Brian Jewell - Sazerac

As packaging experts in the broadest sense, the FTS service aims to be proactive, thus offering additional services: delivery, training, advice, spare part sales, machine sales or leasing, etc. In short, the FTS service provides invaluable assistance before, during, and after bottling.