Marie-Emilie Largy, CSR for Amcor Capsules

Being a CSR means being right at the heart of the plants.

Could you say a few words to introduce yourself?

My name is Marie-Emilie Largy, and I joined Amcor 20 years ago now. I joined the team to replace someone on maternity leave, and have never left! I held the positions of CSR* and sales representative at the same time: sort of like wearing two different hats at once for a number of months. I then decided to focus entirely on the position of CSR, and today I’m at the Châlon-sur-Saône plant, in Burgundy, in France.

What does the CSR position entail?

My job is to be an intermediary between the customer and the plant. I deal with the design aspect, the tracking of orders and payments, and with complaints, if there are any.

What is specific to my position is the versatility needed to manage all of the products that we offer. I currently work with our 3 plants located in France: Châlon-sur-Saône, St-Seurin-sur-l’Isle, and Mareuil-sur-Aÿ all producing overcaps, screw caps, and hoods. I work with our French customers, and especially deal with large accounts. I also deal with some long-standing customers, particularly multi-site ones.

If I had to describe my job in one word, it would be trust. My job is based on the relationship that can be built with the customer. I ensure that we listen to them and respond to their questions.

*CSR: Customer Service Representative

Who are the people you talk to?

I deal with all of the internal departments: planning for deadlines, R&D for innovations, the Design department, Quality department, etc. Being a CSR means being right at the heart of the plants. And, of course, we work directly with sales representatives and customers.

What do you like most about your job?

Relationships! Like I said, it’s a very rich and varied position, and the same can be said about the people with whom I interact. I’ve known some customers for more than 20 years! I communicate with some almost every day. As for new projects, I like being able to set up this first contact filled with exploration and trust. These concepts of trust and loyalty are keywords to me as a CSR.

Finally, the creative aspect of my job is incredibly rewarding! In fact, we regularly witness the beginnings of new projects. When new products are launched, or a closure design is changed, I can refer colors, new inks, specific technologies, etc. to a customer, thus providing my advice in order to bring greater efficiency to the project’s completion.

What about your relationship with the wine world?

When I started at Amcor, I wasn’t especially interested in wine, and had just finished college... Today, it’s a field that fascinates me. However, as much as I love our French wines, I must confess to preferring the southern wines that I became familiar with during my years as a sales representative. Inevitably, there too, relationships came into play!