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MISSION STATEMENT Infinite Energy markets wholesale and retail energy products in an ethical and profitable manner. Infinite Energy grows the company by investing in quality personnel and quality business partnerships. Infinite Energy provides an unparalleled customer experience.
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SERVICE AREAS Infinite Energy provides natural gas and electricity in Texas and natural gas in Georgia, Florida, New York, and New Jersey.
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WHY INFINITE ENERGY? Infinite Energy has served multifamily communities since 1998, and we were the first company to offer some of the multifamily products that are standard today. We’ve designed rate plans and software specifically for multifamily customers to give you truly effortless energy management. Our award-winning Customer Care Center, trading, sales, and software development departments are all in-house to allow us strict quality control. We partner with a number of local and state apartment associations, and we have been a member of the National Apartment Association since 1999.
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CUSTOM RATES We create a custom rate for each community so that your energy plan fits your property’s individual energy goals. No matter how you use your energy, Infinite Energy has the right plan for you. Where others outsource their pricing models, Infinite Energy prices every account uniquely to offer the fairest price to every community. Our customers can capitalize on pricing opportunities because our in-house trade room offers real-time pricing based on actual market conditions.
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CUSTOMER CARE Our award-winning Customer Care Center maintains separate support teams for both your residents and your employees. We have representatives available to visit your property to answer questions from your staff and residents, and we host and participate in community events. Infinite Energy representatives complete continuing education classes and visit association events. This allows us to stay informed about your industry, so that we may adapt and better serve our multifamily customers.
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YOUR RESIDENTS We offer a wide array of rate options for your residents, and we can set up rate plans to end when a lease does. Our dedicated team assists your residents in choosing the best plan to match their leases and personal budgets. With contests, giveaways, and other resident incentives, Infinite Energy remembers to acknowledge and appreciate your residents as well as your staff.
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YOUR STAFF We offer employee discount programs to all of your employees, regardless of whether or not they live in one of your communities. A dedicated Infinite Energy representative is always available to support your staff with onsite visits and ongoing training. In addition to teams for your residents, we have a team that only handles your staff and management calls.
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MANAGEMENT TOOLS & ONLINE SERVICES Our online portal, Community Manager, allows you to manage every aspect of your energy. This program was developed by Infinite Energy and our in-house development team. You may control different permission sets for different users so that they can access some, all, or none of these options. There are five key sections on this portal:
Unit Search
• Check the current status of any unit • Submit orders for energy to be turned on or off. • Verify that a resident has set up service prior to moving in to prevent the energy from being billed to the community.
Utility Cost Recovery (UCR)
• Unit Search makes it rare that residents use energy under the community’s name, but UCR allows you to recover these costs in case it does happen.
Occupancy Details
• Records all service turn on and turn off requests at any unit.
Billing and Payments • Invoices are available online for viewing or payment on the same day we mail them out. • View invoices in PDF format or in an Excel file to upload into your accounting software.
Reports
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•R un reports covering up to 18 months on general accounting, energy history, the UCR history and the Occupancy Request history.
Business card
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7001 SW 24th Avenue | Gainesville, FL 32607
InfiniteEnergy.com