Plus: Industry Updates, Legal Insights, Business Tips, and real stories from across the MGA member community
tasmanian independent
6 Navigating the current climate of retail crime 8 Recent policy
9 New strategic plan for MGA
10 MGA launches national grocery advisory committee
11 Understanding ordinary hours, overtime and penalty rates under the GRIA
12 Public holiday rostering rules made simple
14 Split shifts and overtime under the GRIA
15 New workplace laws
16 Implementing workplace policies
17 Victoria: Machete ban
18 New South Wales: Tobacco licensing has started Safety and Security
20 What every business owner needs to know
22 Facial recognition technology in Australian retail
24 Cybersecurity and insurance Industry News
26 SPAR Australia celebrates trade show 2025
28 Jean Cowley inducted into hall of fame
30 IGA announces generous donation for Special Olympics
31 Australia’s top independent liquor retailer
32 AJ Baker: Safety and security in refrigeration
33 Young reader celebrates book week with an IGA twist!
35 UNOX: Revolutionising fast service in retail
36 Lion becomes a Certified B corporation
38 MB Refrigeration: Cooling the future Timber & Hardware News
39 Alpine Truss leads the way in timber innovation
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FIND
CEO Welcome
Since my appointment as CEO in July 2025, I have received many kind messages from members, suppliers, banner groups and stakeholders, wishing the MGA team all the best as we carry out our mission to support and promote the interests of our members. Thank you also for reaching out and sharing your concerns and priorities.
The independent business environment is changing rapidly, unfortunately not always in the way we might hope. I share the distress many of you feel daily as you confront the challenges in front of you. Nevertheless, despite all these challenges – you are still here, tirelessly working in your businesses, determined to persevere.
It is that remarkable spirit of resilience and determination which inspires my team and I to support you and fight for your interests. Your belief in our work, and your commitment to supporting a strong industry association that works for you, motivates us daily.
Like many of you, especially those who have lived experience, I am horrified by the escalation of violent attacks against retailers we have seen in recent times. Experiences vary, with some states like Victoria and Queensland leading this national shame of violence against innocent and hardworking honest retailers. Any attack, violent or otherwise, is unacceptable, however the brazen and terrifying armed robberies some of you have experienced are truly deplorable.
It is a foundational principle of a democratic society that citizens consent to giving up some personal resources and freedoms to governments in exchange for safety and security. It is increasingly becoming evident that this social contract is being broken and governments all around the country are failing to protect the people they are elected to represent.
MGA is working tirelessly with its members and stakeholders to advocate for the need for governments to take accountability for the damage crime is doing to you, your families, employees and businesses and to fix the problem by urgently implementing tougher laws, stronger deterrents and practical actions to reduce the threat.
It is not only violent crime which our members are confronting, but the scourge of illicit tobacco is also exceptionally pressing. It is unbelievable that policy settings are continuing to make the problem worse, despite broad acknowledgement of the problem and its urgency.
On 1 September 2025, tobacco excise increased again by 5% and earlier this year, we saw the commencement of new tobacco regulations which have outlawed certain products and changed packaging requirements. Despite warnings from MGA to not proceed with those measures, the federal government proceeded anyway which has only continued to drive consumers to the illicit market.
We are amplifying your concerns through the media and regularly meeting with politicians and agencies to share the solutions you are telling us need to be urgently actioned.
Slow progress is being made, some states are finally implementing laws to make illicit trading harder and increasing enforcement, but there is a long way to go to stop the damage, let alone reverse it.
We are also involved in many other critical discussions and legal cases which affect the way your businesses are regulated and the costs you incur because of those regulations. Industrial relations compliance is an enormous burden and the way we regulate workplaces needs to change if we are to realise real productivity gains and shared economic prosperity.
Whilst we work hard to push back against damaging proposals and fight for simplicity, our dedicated in-house HR and legal advisors are committed to providing you with the advice, guidance and representation you need.
Martin Stirling Chief Executive Officer MGA Independent Businesses Australia
Navigating the current climate of retail crime
Across Victoria and other parts of Australia, independent retailers are confronting a challenging retail environment. Reports indicate a rise in incidents ranging from theft and break-ins to increasingly bold and, at times, violent encounters. These developments are a reminder that the safety of staff, customers, and communities remains a top priority for all retailers.
Understanding the Landscape
Retail crime is no longer limited to opportunistic theft. Many incidents now involve repeat offenders and, in some cases, organised networks targeting stores. While the majority of retailers remain resilient, these challenges underline the importance of proactive safety strategies and ongoing vigilance.
Some retailers have also faced crimes linked to illicit tobacco operations, which further complicates risk management. Understanding the broader context of retail crime is essential in designing effective prevention measures.
Practical Steps for Retailers
While there is no single solution, retailers can take steps to improve safety and mitigate risks:
Review store security systems, including lighting, alarms, and CCTV coverage.
Develop and regularly update staff safety protocols and incident response plans.
Engage with local police and community safety initiatives to share information and receive guidance.
Consider collaborative approaches with neighbouring businesses to create safer precincts.
Stay informed about legal and ethical considerations around emerging technologies, such as facial recognition.
Media Spotlight and Advocacy
The media has also begun to shine a light on the issue, highlighting the unprovoked and often violent attacks on retail workers. By bringing these stories to the public, journalists are helping to pressure the government to take urgent action.
Behind the scenes, MGA is working with other industry groups and actively engaging with media outlets to keep the issue at the forefront. At the same time, ongoing efforts are underway to lobby government and assemble a set of tangible actions designed to support retailers, enhance safety, and rebuild community confidence.
What We Are Calling For
MGA, together with other industry leaders, is urging the Victorian and federal Government to take tangible, immediate steps to protect retailers, their employees, and the communities they serve. These include:
Stronger partnerships for intelligence sharing: Establish a formal retail crime partnership between retailer groups, Victoria Police, local government, and the Department of Justice to ensure real-time information flows directly to decision-makers and agencies responsible for responding.
Tougher community-based sentences: Expand the use of Intensive Community Correction Orders (ICCOs) with strict conditions—such as curfews, electronic monitoring, mental health and substance treatment, community service, and exclusion from retail environments—where courts decide against prison for offenders. This approach is proven more effective than short prison terms, while keeping imprisonment available for serious offenders.
Mandatory compensation for victims: Require courts to order restitution for retail crime victims, with a presumption in favour of compensation. Where offenders cannot pay, a dedicated Retail Victim Compensation Fund should cover losses.
Stronger bail and sentencing laws: Build on recent bail law reforms by introducing a presumption against bail for aggravated retail crimes (e.g., weapon use or threats). Sentencing should explicitly reflect the seriousness of aggravated retail offences with tougher outcomes, including stricter ICCOs.
Empowering Retail Communities
Independent supermarkets, liquor stores, and convenience outlets are vital to local communities. They provide jobs, support families, and act as trusted meeting places. Allowing crime to spiral unchecked not only hurts business owners—it threatens community wellbeing and undermines confidence in public safety.
“Our members are resilient and committed to serving their communities, but no one should have to work in fear,”
“It’s time for practical, coordinated action that protects retailers, their staff, and the neighbourhoods they serve,” says Martin Stirling, CEO of MGA Independent Businesses Australia.
It is important to acknowledge the resilience and dedication of retail teams. Awareness, preparedness, and a strong support network can help retailers continue operating safely and confidently. The goal is not to alarm but to empower retailers with the knowledge and resources to protect themselves, their staff, and the communities they serve.
Looking Ahead
As the retail environment evolves, so too must approaches to safety and security. By staying informed, adopting best practices, and fostering collaboration between retailers, law enforcement, media, and local communities, it is possible to mitigate risks and ensure that shops remain welcoming, safe spaces for everyone. MGA will continue to fight on behalf of its members, bringing your stories and your needs to the forefront of government and media attention. This is no longer about individual businesses; it is about safeguarding communities from a wave of crime that is spreading through our states.
Together, with clear action and real collaboration, we can restore safety and confidence in our local stores.
Above: L-R: Fred Harrison, Ritches CEO, Lincoln Wymer MGAIBA Board Director, and Victorian Police Minister, Hon. Anthony Carbines with Mikaela McKenzie COO MGA Independent Businesses Australia.
Recent Policy Submissions
MGA Independent Businesses
Australia recently made key submissions to government inquiries aimed at strengthening the sector and supporting business sustainability.
Our submission to the NSW Illegal Tobacco Trade Inquiry highlighted the serious impact of illicit tobacco on both community safety and the livelihoods of independent retailers, calling for stronger enforcement and practical solutions.
We also provided detailed input to the Regulatory Harmonisation to Boost
Productivity discussion, advocating for streamlined regulations that reduce red tape, simplify compliance, and help retailers operate more efficiently while focusing on their customers and communities.
These submissions reflect MGA’s ongoing commitment to ensure independent retailers’ voices are heard at every level of policy and decision-making.
Heading
New strategic plan for MGA: Strengthening the Future of Independent Retailers
At MGA Independent Businesses
Australia, our mission remains clear — Advancing the Interests of Independent Retailers. From FY26-FY28, our new three-year strategic plan sets a bold path forward, focusing on the issues that matter most to our members and the communities they serve.
Our vision is for successful independent retailers serving local communities, and our plan is anchored by three strategic pillars:
1. Champion Your Interest
We will continue to drive policy change, influence regulation, and amplify the essential role of independent retailers in the Australian economy. This includes tackling critical issues impacting competitiveness, sustainability, and the long-term viability of our sector.
2. Strengthen Your Business
From saving services, we are committed to providing timely, relevant, and easy-to-use resources. We will connect members with trusted partners, create opportunities for networking and collaboration, and help businesses build resilience in a competitive retail landscape.
3. Support Managing Your Team
Your people are your greatest asset. Our focus is on affordable HR and IR support, tailored training, and workplace tools that help you manage compliance and build strong, capable teams.
This plan is underpinned by a commitment to operational excellence, ensuring great governance, strong engagement, a productive culture, and a powerful brand that represents the independent retail sector nationally. You can explore the full Strategic Plan on our website here:
must-attend event for Australia’s independent
leaders
FRIDAY 21 NOVEMBER
Lock it in your diary - Friday, 21 November 2025 at Pullman Melbourne on the Park for high-value networking, essential industry updates, and thought-provoking discussions.
Join Australia’s independent retail leaders, decision-makers, and partners for a morning of connection, insight, and innovation –focused on independent retail across grocery, liquor, timber & hardware.
DATE: Friday, 21 November 2025
VENUE: Pullman on the Park 192 Wellington Pde East Melbourne VIC
MGA Launches National Grocery Advisory Committee
Bringing members’ voices to the forefront of national advocacy
MGA Independent Businesses Australia is proud to announce the formation of our National Grocery Advisory Committee, bringing together experienced retailer representatives from across the country and across multiple banner brands.
This committee has been created to ensure MGA continues to represent the full breadth of our membership from multi-store operators to singlestore owners — and to keep our focus anchored on the real-time challenges faced by independent grocery retailers.
By working closely with our advisors, we can remain closely aligned with both our advocacy priorities and the services we provide, staying true to our core vision:
Successful independent retailers serving local communities.
Their insights will help us address issues as they arise, maintain relevance in a rapidly changing market, and ensure members’ voices are heard at all levels.
Introducing MGA’s National Grocery Advisory Committee:
Chair & Assistant Chair
Lincoln Wymer – MGA, IGA, FoodWorks (VIC & NSW)
Dimitri Spyrakis – MGA, SPAR (NSW) Committee Members
Wayne Harrison – State Manager, Ritchies IGA (VIC)
Nick Holman – SPAR (QLD)
Geeta Patel – IGA Gumdale (NSW)
Roz White – White’s IGA (QLD)
Phil Whitehead – Red Retail Group, IGA NSW Board (NSW)
David Williamson – FoodWorks (VIC), Director at Australian United Retailers
We thank these industry leaders for volunteering their time and expertise to guide MGA’s work, ensuring our advocacy and services reflect the realities of running an independent grocery business in today’s retail environment.
If you are interested in joining our Grocery, Liquor, or Timber & Hardware committees, or would like to register your interest in joining our Board of Directors, please contact Mikaela McKenzie, COO at mikaela.mckenzie@mgaiba.org.au
Understanding Ordinary Hours, Overtime and Penalty Rates under the GRIA
The General Retail Industry Award (GRIA) sets clear rules for when an employee can work ordinary hours, what counts as overtime, and how penalty rates apply. Here’s what you need to know.
When Ordinary Hours Apply (GRIA Rules)
Maximum Ordinary Hours
Full-time employees: 38 hours per week (or an average of 38 hours)
Daily limit: Up to 9 hours per day, except one day per week which can be up to 11 hours
When Ordinary Hours Can Be Worked
Monday–Friday: 7:00am–9:00pm
Saturday: 7:00am–6:00pm
Sunday: 9:00am–6:00pm
Exceptions:
Until 11pm on all days of the week if usual trading hours extend beyond 9pm Monday–Friday, or beyond 6pm Saturday or Sunday
From 5:00am in a newsagency
Until midnight in a video shop
What Counts as Overtime
Any work outside the above times or beyond the maximum daily/weekly hours is considered overtime. If an employee works overtime, they are entitled to be paid overtime rates.
Example
Shift from 6:00am–2:00pm (Monday to Saturday): 6:00am–7:00am ▶ 1 hour overtime
7:00am–2:00pm ▶ 6.5 hours ordinary time with 30 min unpaid break
What Are Penalty Rates?
Penalty rates are additional rates of pay that apply to certain working hours — such as weekends, public holidays, or late nights — as compensation for working unsociable hours.
Refer to Clause 22 of the Award for the definition and application of penalty rates.
Overtime vs Penalty Rates — Which One Applies?
Example 1
Full-time employee works 38 hours Monday to Friday, then works 8 hours on Saturday:
Please contact our Employment Advisory team on 1800 888 479 if you have any questions or need assistance with wage rate tables.
Public holiday rostering rules made simple
With December just around the corner, many members may already be turning their minds to preparing rosters for key public holidays like Christmas Day and Boxing Day.
It’s important to understand your obligations when scheduling employees to work on these days. All I want for Christmas…is the
Under the Fair Work Act 2009 (Cth), employees are entitled to be absent from work on a public holiday, unless their employer has made a reasonable request for them to work. Even then, employees have the right to refuse the request if it’s not reasonable, or if their own refusal is reasonable in the circumstances.
So, what makes a request to work on a public holiday “reasonable”?
The Act outlines several key factors that must be considered:
1. Operational Requirements
Is it essential that your business operates on the public holiday? For example, do you run a service that requires continuous operations?
2. Employee Circumstances
Consider each employee’s personal situation, such as family responsibilities, cultural or religious observances.
3.
Expectation of Public Holiday Work
Has the employee been made aware—through their contract or workplace policy—that they may be required to work on public holidays?
4. Compensation for Working
Is the employee entitled to receive overtime, penalty rates or other compensation that reflects an expectation to work the public holiday?
5. Notice Given
How much notice have you given the employee to work the public holiday? How much notice did they give you if they’re refusing?
Tips to Help You Prepare
Review Employment Contracts
Check if contracts or enterprise agreements mention working on public holidays.
Communicate Early
Speak with staff well in advance about their availability for upcoming public holidays.
Keep Records
Document and retain staff responses for your records— this can help avoid disputes later.
Planning ahead, communicating clearly, and understanding your obligations under the Fair Work Act will go a long way in ensuring smooth and fair rostering over the holiday season.
Please contact our Employment Advisory team on 1800 888 479 if you have any questions or need assistance.
Brutally Elegant
From rugged beginnings comes a refined wine.
Split Shifts and Overtime under the GRIA
The General Retail Industry Award (GRIA) sets out the minimum pay rates, hours of work, and conditions for employees in the retail sector. If you roster an employee to work more than one shift in a single day, you may need to pay overtime rates, even if their total hours fall within ordinary hours. Understanding how the GRIA treats split shifts is essential to remain compliant and avoid underpayment risks.
What is a Split Shift?
A split shift occurs when an employee’s ordinary working hours are divided into two or more separate blocks in the same day, with a substantial gap — longer than a standard meal or rest break.
Under the GRIA:
Ordinary hours must be continuous each day, aside from standard meal/rest breaks.
Split shifts are not a standard arrangement under this Award.
Overtime Rates
If a break between shifts exceeds 60 minutes, the hours after the break are considered overtime.
Long Breaks
Breaks longer than 60 minutes between two periods of work mean the second shift must be paid at overtime rates.
Key Takeaways
1. Plan continuous hours where possible, excluding normal breaks.
2. Pay overtime if a break exceeds 60 minutes.
3. Check the GRIA for current entitlements and definitions.
Understanding how split shifts are treated under the GRIA ensures your business stays compliant and avoids unnecessary underpayment risks.
Need help? For guidance on rostering, overtime, and Award compliance, contact our Employment Advisory team on 1800 888 479 or make an online enquiry.
Table – Overtime Rates (GRIA)
Heading
New Workplace Laws effective 26 August
New laws started on 26 August 2025, for small businesses and their employees. These changes relate to the right to disconnect and the ‘employee choice’ pathway for casual employees. A small business is one which employs 14 or less employees by headcount. When counting the number of employees, employees of associated entities of the employer are included. Casual employees are not included unless engaged on a regular and systematic basis.
Right to disconnect for small business
For small business employers and their employees, the right to disconnect applied from 26 August 2025. This means that employees can refuse to monitor, read or respond to contact or attempted contact outside their working hours, unless their refusal is unreasonable.
For an overview of the right to disconnect, the Fair Work Ombudsman has created a video to help small businesses get ready for the changes. Watch the video below:
‘Employee choice’
pathway for casuals
From 26 August 2025, eligible casuals in small businesses can notify their employer in writing of their intention to change to full-time or part-time employment. This is called the ‘employee choice’ pathway. A casual employee can also choose to remain casual.
Implementing Workplace Policies
Introducing and enforcing workplace policies effectively is essential to foster compliance, clarity, and a positive work environment. To support our members in aligning with best practice standards, we’ve outlined key steps to consider when implementing new or updated workplace policies across your organisation.
1. Engage in Meaningful Consultation
Prior to introducing a new policy, it is recommended that employers facilitate face-to-face information sessions with staff (group settings are great!). These sessions should be scheduled during regular working hours (and as with any workplace training, employees are entitled to be paid for their time).
This is a forum to explain the content and procedures associated with the policy and answer questions.
Provide clear instructions for employees to engage in further feedback or questions for an identified period after this session.
It is recommended that a written record of this session, including an attendee list, be retained.
2. Distribute the New Policy Clearly
Once any feedback has been received and responded to, distribute the policy to employees through the usual communication channels—whether that’s a hard copy or via email with a ‘read receipt’ enabled. Staff need to be clearly directed to read the policy and provide written acknowledgement of the policy.
3. Secure Acknowledgements
Employers should collect signed acknowledgements from all employees. However, even if an employee does not sign, they are still deemed to be covered by and subject to the terms of the policy, provided reasonable notice of the policy has been given.
4. Update Induction and Reference Materials
When updating a policy, ensure previous versions of the policy (e.g. online or posted around the worksite) are replaced, including handbooks or induction materials. This helps eliminate confusion and ensures consistency across internal documentation.
5. Apply Policies Consistently
Consistency is critical when enforcing policies. All employees must be treated equally under workplace rules. Selective enforcement may expose the business to claims of discrimination or unfair treatment.
6. Commit to Regular Review
Workplace policies should be reviewed annually to ensure alignment with current legislation, industry standards, and operational needs. Proactive reviews help reduce risk and demonstrate organisational commitment to compliance and employee wellbeing.
Need Support?
If you’re unsure about implementing a specific workplace policy or require assistance reviewing your current documentation, contact our Employment Advisory team on 1800 888 579 or make an online enquiry here
Victoria: Machete Ban now in force
Legislative changes on the sale of knives and other ‘controlled items’
As of 1 September 2025, machetes are officially classified as a prohibited weapon in Victoria. That means it is now illegal to own, carry, use, buy or sell a machete unless you have an exemption or formal approval from the Chief Commissioner of Police.
For retailers, the rules are strict and the penalties are severe – so it’s vital you understand your obligations.
Selling Machetes – Legal Requirements
You can only sell a machete if:
You hold current approval from the Chief Commissioner of Police, and
Your customer has a valid exemption or their own official approval.
If you meet these conditions, you must also:
1. Check eligibility – Sight proof of exemption or written approval.
2. Verify identification – One form of formal photo ID, or two other approved documents.
3. Keep detailed records – Description of the machete, serial/identifying marks, buyer’s details, and proof of exemption/approval. Records must be retained for at least 3 years.
4. Store securely – Prevent theft or unauthorised access at all times.
Who is Exempt?
Exemptions are limited and generally apply only to:
Agricultural workers using machetes for work purposes
Cultural or ceremonial uses
Recreational or household use is banned. For the full exemption list, visit www.vic.gov.au/machete-ban.
Penalties for Breaches
Selling a machete without the proper authorisation, or failing to verify your customer’s eligibility, can result in:
Up to 2 years’ imprisonment, or Fines exceeding $47,000
Machete Amnesty – Until 30 November 2025
A temporary amnesty is running to allow safe disposal without penalty.
To hand in a machete:
1. Wrap it securely (e.g. in cardboard or a towel, with the blade covered).
2. Take it to a police station with a Machete Amnesty disposal bin.
3. Remove the wrapping before placing it in the bin and take the wrapping with you.
A map of amnesty bin locations is available at www.vic.gov.au/machete-ban.
Stay compliant, avoid heavy penalties, and help keep our community safe.
Tobacco Licensing Has Started
Apply by 1 October 2025 to keep selling tobacco & non-tobacco smoking products.
Who Needs a Licence
All retailers & wholesalers selling tobacco or non-tobacco smoking products
Each premises requires a separate licence. For example:
- If you have an online store and a physical store, you require two licences.
- If you have three physical stores, you require three licences.
Important Dates
From 1 July 2025: Applications opened
By 1 October 2025: Submit your application to continue selling while awaiting an outcome.
If an application has not been received on or before 1 October 2025 you will not be able to sell tobacco or non-tobacco smoking products by retail or wholesale on or after 2 October 2025. You may be liable for severe penalties if you continue to sell tobacco or non-tobacco smoking products without a licence.
From 2 October 2025: If you apply for a licence on or after 2 October 2025 you can only sell tobacco and non-tobacco smoking products once your licence has been granted.
How to Apply
Online via MyServiceNSW
Need: Proof of ID, Police Check*, and a Credit Card to pay the $1100 licence fee
*Apply early – processing may take up to 3 months
The hidden cyber threats destroying Australian retail: What businesseveryowner needs to know
The Australian retail landscape is under siege - and the attackers aren’t who you think they are.
While most retailers obsess over external hackers breaking down digital doors, the real threat is already inside their walls. Recent industry data reveals a sobering truth: 92% of cyberattacks originate from within the organisation itself.
That trusted employee with system access, that overlooked third-party integration, that seemingly harmless chatbot - they’re all potential entry points for catastrophic breaches.
Below, GPK Cyber expert, Urit Eshel takes a dive into the latest threats the retail sector faces.
The insider threat reality
The notion of cybersecurity as purely an external battle is dangerously outdated.
Modern retail cyberattacks exploit the very people and systems businesses rely on most. These insider threats don’t always involve malicious intent - often, they’re the result of compromised credentials, social engineering, or inadequate security protocols that turn legitimate access into attack vectors.
According to the Verizon Data Breach Investigations Report 2025, 74% of breaches still involve the human element, whether via social engineering, misconfiguration, or credential misuse.
Similarly, in Australia, ASIC’s Q2 2025 advisory highlighted “poor cyber hygiene and human-factor gaps” as common findings in regulated incident disclosures.
This reality demands a fundamental shift in how retailers approach cybersecurity. The question isn’t whether your business will face a cyberattack - it’s when - and whether you’ll be ready.
Recent retail breaches: the third-party connection
The past few months alone have delivered a stark reminder of retail’s vulnerability. Victoria’s Secret, Cartier, McDonald’s, and Chanel have all fallen victim to sophisticated attacks. The common thread? These breaches didn’t target the companies directly - they exploited third-party vendors, chatbots, and customer relationship management systems.
This represents a new frontier in retail cybercrime: indirect attack via trusted integrations. Cybercriminals have evolved beyond brute-force attacks. Instead, they’re infiltrating the ecosystem of connected services that modern retail depends on, from payment processors to customer service platforms.
As former FBI Director Robert S. Mueller once said: “There are only two types of companies - those that have been hacked and those that will be hacked”.
Beyond detection: building cyber resilience
Effective retail cybersecurity extends far beyond installing endpoint protection software. At GPK we believe it requires a comprehensive approach that treats cyber resilience as a business continuity imperative. What does this look like in practice?
Endpoint Protection and Monitoring:
Advanced endpoint detection and response solutions provide real-time visibility into potential threats across all devices and access points. However, protection is only as strong as the response strategy that follows detection.
Penetration Testing and Health Checks
Regular security assessments reveal vulnerabilities before attackers do. These aren’t one-time exercises but ongoing evaluations that adapt to evolving business operations and threat landscapes.
Incident Response Planning
Every retail business needs a detailed playbook for when - not if - an attack occurs. This plan must define roles across every department, establish communication protocols for internal teams and affected customers, and outline recovery priorities that minimise business disruption.
Critical considerations include identifying who leads incident response, how to maintain customer service during recovery, ensuring payroll continuity, and determining which assets require immediate protection. A breach at headquarters demands a different response than compromised point-of-sale systems across multiple locations.
The segmentation strategy
Some of the most effective modern cyber defence systems we’ve implemented here at GPK use network segmentation principles - creating multiple layers of protection that prevent attackers from moving freely through interconnected systems. Think of it as installing different locks for different rooms rather than relying on a single front door key.
This approach limits the scope of potential breaches and provides multiple opportunities to detect and contain threats before they reach critical business systems.
Tailored solutions for Australian retail
Effective cybersecurity recognises that every retail operation is unique. A boutique fashion retailer faces different threats than a national grocery chain. Cloud-based operations require different protections than traditional on-premises systems. Multi-location businesses need coordinated security that doesn’t impede operations.
The GPK approach is to find the most effective cyber defence strategy built around each retailer’s specific business needs, operational requirements, and risk profiles. This means conducting thorough assessments of existing systems, understanding business workflows, and implementing protections that enhance rather than hinder retail operations
From awareness to action
Comprehensive retail cybersecurity spans the full spectrum of potential vulnerabilities::
Staff awareness training that transforms employees from security risks into defence assets
Identity and access management that ensures the right people have the right access at the right times
Physical security integration that connects digital and physical threat detection
Web application protection that secures customer-facing digital experiences
Crisis management partnerships that provide expert guidance when attacks occur
The Australian advantage
Australian retailers are lucky enough to have access to world-class cybersecurity expertise and technologies. The key is partnering with providers who understand the unique challenges of retail operations - from seasonal traffic spikes to complex supply chain integrations.
Whether managing a single location or coordinating security across hundreds of stores, whether operating purely online or maintaining hybrid digital-physical operations, effective cybersecurity solutions exist for every Australian retail business.
Preparing for tomorrow’s threats
The retail cybersecurity landscape will only grow more complex as businesses increasingly rely on interconnected digital systems - in doing so the potential attack surface expands. However, businesses that invest in comprehensive cyber resilience today position themselves not just to survive attacks, but to emerge stronger.
The retailers who thrive in the coming years will be those who view cybersecurity as a competitive advantage - a foundation for customer trust, operational resilience, and sustainable growth.
The choice is clear: prepare for the inevitable, or become another cautionary tale in the retail security headlines.
Article by: Urit Eshel, GPK Cyber Expert
GPK Group provides comprehensive cybersecurity solutions tailored specifically for Australian retail operations, from single-store boutiques to national chains. Our expertise spans endpoint protection, incident response planning, and crisis management - ensuring your business stays secure, operational, and profitable.
Facial Recognition Technology in Australian Retail
In recent months, Australia’s retail sector has witnessed a concerning surge in criminal activities, particularly in Victoria, with a notable rise in violent incidents. This escalation has prompted retailers and industry leaders to seek innovative solutions to enhance safety and security within stores.
One technology gaining attention is Facial Recognition Technology (FRT), which uses software to identify or verify individuals by their facial features. In retail, it can support security, loss prevention, and compliance. Unlike traditional CCTV, FRT can match faces against databases in real time, offering potential benefits in deterring repeat offenders—but it also raises important privacy, consent, and ethical questions.
Bunnings Trial: Lessons learned
One of the few Australian retail trials of FRT was conducted by Bunnings from 2018 to 2021 to improve store security and deter theft. The trial was shortlived due to privacy concerns and public debate over consent and transparency, highlighting the legal and ethical hurdles of deploying the technology. Bunnings and other retailers continue to advocate for the responsible, transparent, and lawful use of FRT,
emphasising its potential to protect staff while respecting privacy regulations.
Is FRT legal in Australia?
Yes—but with strict limitations. There is no outright ban on FRT, but its use is governed by privacy law. Retailers must have regard to:
The Privacy Act 1988, which requires organisations to handle personal information responsibly.
Guidelines from the Office of the Australian Information Commissioner (OAIC) emphasising necessity, proportionality, transparency, and consent.
Public awareness of FRT is still limited. Surveys suggest that while many Australians are familiar with facial recognition via smartphones or airports, understanding of its use in retail is low. Concerns about surveillance, consent, and potential bias are commonly cited when people are asked about real-time retail applications
What retailers must consider
The OAIC emphasised that businesses must demonstrate strict criteria before implementing FRT, including:
Necessity and proportionality: Collect biometric data only if essential and proportionate.
Consent and transparency: Giving customers clear, accessible information so they can provide meaningful consent.
Accuracy, bias and discrimination: Is the system reliable? What safeguards are in place to reduce false matches or bias against particular groups?
Governance and ongoing assurance: Policies, risk management, and regular reviews are essential.
In addition, recent industry insights highlight practical challenges that retailers must weigh before investing in FRT:
Data handling risks: All customers entering a store are scanned, not just offenders. Retailers must have clear policies for deletion of nonmatches and strong cybersecurity to protect databases from breaches.
Operational response: What happens when the system flags someone? Police may not intervene unless a crime occurs, and confronting individuals can escalate situations.
Workplace safety: FRT intended to protect staff could actually increase OH&S risks if staff are put in harm’s way during confrontations.
Bias and misidentification: Accuracy varies depending on factors like ethnicity or clothing, creating risks of unfair treatment and reputational damage.
Taken together, these points show that FRT is not just a privacy question—it is also an operational and safety issue. Retailers considering adoption must weigh the benefits of crime deterrence against the risks of privacy breaches, misidentification, and unintended safety consequences.
Looking Ahead
As legislation and ethical guidelines evolve, retailers must stay alert to change. Retailers should expect more explicit requirements on how they notify customers, obtain consent, and demonstrate that their use of facial recognition is necessary and proportionate.
But privacy law is only part of the picture. Policymakers and regulators are also looking closely at operational accountability. Questions remain about how flagged individuals should be managed, what training staff need to de-escalate incidents, and how FRT interacts with Occupational Health & Safety obligations. Future reforms may clarify these responsibilities, ensuring retailers don’t face conflicting duties when balancing safety with customer rights.
Retailers considering FRT adoption must weigh the benefits of crime deterrence against the risks of privacy breaches, misidentification, and unintended safety consequences.
C Y B E R S E C U R I T Y &
N S U R A N C E
In today’s digital world, even supermarkets are not immune to cyber threats. With high transaction volumes, supplier communications, and back-office systems handling sensitive customer and payment data, supermarkets are attractive targets for cybercriminals. Adroit Insurance & Risk and Austbrokers Countrywide are proud insurance partners of MGA Independent Businesses Australia, and we understand the evolving risks MGA members face. These include cyber threats.
Mitigating cyber risk in a supermarket environment is essential. It begins with awareness and proactive steps. Staff training is a critical first line of defence. Doing your best to ensure team members can spot suspicious emails, avoid phishing scams, and follow safe practices when processing invoices, accessing systems, or handling customer information. Regular cyber awareness sessions, strong password policies, multi-factor authentication, and restricted system access all help create a more secure environment.
A RECENT EXAMPLE HIGHLIGHTS JUST HOW VULNERABLE EVEN WELL-MANAGED RETAILERS CAN BE:
Supermarket Retailer
16 staff
$5 million turnover
Background
The insured received an invoice, purportedly from a known supplier, requesting payment for an outstanding debt. The insured transferred $27,000 in accordance with the email instructions. The next week, the insured discovered that the email was fraudulent and the payment had been made to a hacker.
Outcome
As the insured did not have the optional social engineering cover under their policy, they were unable to claim for the direct financial loss suffered as a result of making the fraudulent payment. However, the insured was able to claim for remediation costs in relation to the attack, given there was a threatened network security event.
Payment: $7,500 (Source: Dual Australia)
BROKERS ARE COMMITTED TO SUPPORTING INDEPENDENT GROCERS AND RETAILERS.
This incident reinforces the importance of having comprehensive cyber insurance in place. This is not just to cover direct losses, but also to support recovery and resilience. By embedding cyber safety into day-to-day operations and backing it with a well-structured insurance policy, supermarkets can significantly reduce their risk exposure and have a reliable safety net when it’s needed most.
IF YOU WOULD LIKE TO EXPLORE HOW WE CAN HELP YOUR BUSINESS, PLEASE REACH OUT TO DANIEL GILBERT (ADROIT PARTNERSHIP MANAGER) WHO WILL CONNECT YOU WITH A RISK ADVISER BASED ON YOUR LOCATION: Call:
SPAR Australia celebrates Trade Show 2025 and Retail Award Winners
Over $546,000 returned to retailers through Better Together Program as SPAR recognises excellence across its network
SPAR Australia has wrapped up another successful Trade Show and Gala Awards Dinner at the Gold Coast Convention & Exhibition Centre (14–16 August 2025), bringing together retailers, suppliers, directors, and staff to celebrate innovation, partnership, and achievement across the SPAR network.
At the opening of the Trade Show, SPAR Australia Managing Director Lou Jardin unveiled enhancements to the long-running Better Together Incentive Program. For the first time, Gold and Platinum Tier rewards were delivered in cash, providing immediate benefits to retailers. This year, $546,374 was presented to stores, bringing the program’s total to more than $5.83 million since its launch 13 years ago.
“SPAR’s role in the independent retail landscape is to provide real choice for retailers and ensure strong competition in the sector. The Better Together Program is our way of recognising and rewarding loyalty, while supporting growth and sustainability for family-owned businesses,” said SPAR Australia Managing Director, Lou Jardin.
The Trade Show culminated in the SPAR Gala Awards Dinner on Saturday 16th August, hosted by Queensland media personality Ben Davis. The evening commenced with the presentation of the prestigious Little SPAR Award – an honour reserved for individuals or families who have made an exceptional contribution to the SPAR community over many years.
This year, the award was presented to the Kapetanos & Spyrakis family from SPAR Sussex Inlet, who have been part of the SPAR network since 2010. Their dedication, community spirit, and support of the SPAR brand have made them a cornerstone of both their local area and the wider SPAR family. MGA Independent Businesses Australia congratulates store owner Dymitri Spyrakis, an MGA board director, and commends his leadership and dedication to the independent retailer community.
“The Little SPAR Award is one of our most meaningful recognitions. It reflects the heart and soul of what SPAR stands for – family, loyalty, and community,” said MrJardin.
The Store of the Year awards were presented by Mr Jardin and SPAR Guild Council Deputy Chair and MGAIBA Board Director, Mr Dimitri Spyrakis. MGAIBA would like to congratulate the following retailers on their success in their respective categories:
2025 SPAR Award Winners
SPAR Store of the Year – SPAR Bourke
SPAR Express Store of the Year – SPAR Express Terrigal
SPAR Australia’s Retail Awards Program identifies and recognises Retailers who are excelling in their businesses. The Department Awards were presented by SPAR Australia Chief Operating Officer, Mr Mark McGuinness. Congratulations to the following retailers for their success in the Department Awards:
2025 SPAR Department Award Winners
SPAR Grocery Award – SPAR Ballina
SPAR Express Grocery Award – SPAR Express Urangan
SPAR Express Store of the Year
Dairy / Freezer Award – SPAR Blackbutt
Fresh Food Award – SPAR Malanda
Food To Go Award – SPAR Express Kawungan Community/Partnership/Foundation Award –SPAR Richmond
Mr Jardin congratulated all nominees and winners, noting the strength of the SPAR network:
“Our retailers are at the heart of everything we do. Their investment in people, stores, and communities demonstrates why SPAR is not just another brand in the market, but a family of retailers working better together.”
CEO Martin Stirling and COO Mikaela McKenzie represented MGA at the SPAR Australia Conference, engaging with members, suppliers, and industry stakeholders. Their participation highlights MGA’s commitment to supporting independent retailers, addressing market challenges, and exploring growth opportunities.
MGA thanks SPAR Australia for an action-packed three days.
SPAR Express Grocery Excellence Award
Photo inset far right: (l-r) Mikaela McKenzie, MGAIBA COO and Martin Stirling, MGAIBA CEO at SPAR Trade Show.
Pictured (l-r) Thomas Leafe & Jignesh Patel (SPAR Express Urangan)
Jean Cowley inducted into Hall of Fame
Australia’s best IGA and Foodland IGA stores were recognised at the 26th IGA National Awards of Excellence, held at The Star Gold Coast on 14 July. These annual awards celebrate outstanding independent retailers from across the country.
Among the highlights of the evening was the induction of Jean Cowley from IGA Barwon Heads into the prestigious Dr Thomas S Haggai IGA Hall of Fame.
Jean’s retail career is remarkable. Over the years she has served on the MGA National Board and IGA State Boards, mentored countless retailers, and championed independent businesses at every level. Beyond her leadership in the industry, Jean has also been a tireless supporter of community groups, charities, and her local community.
MGA Chief Operating Officer, Mikaela McKenzie, congratulated Jean on the achievement, saying:
“Jean’s induction is a wonderful acknowledgement of her lifelong contribution to independent retail. Her leadership, advocacy and community spirit have left an indelible mark on our sector. Jean’s story is a powerful reminder of the strength and importance of independent retailers across Australia.”
Speaking of the esteemed recognition, Jean Cowley said:
“It is such an honour to be inducted into the IGA Hall of Fame. Throughout my career, I’ve watched so many wonderful people be inducted and to be recognised this year feels surreal. My dream has always been to run really good supermarkets that provide great customer service for communities, with quality fresh food and passionate teams, and I am so proud to have delivered this over the years. Not only is this milestone special for me, but it is also rewarding for my family, and business partner Andrew Maud. I am very grateful for their support over the years and would also like to thank our local community who support IGA Barwon Heads — this is an achievement for us to all celebrate together.”
Jean’s induction into the Hall of Fame cements her legacy as one of the great champions of independent retail in Australia.
Jean Cowley (right and above) 2025 IGA Hall of Fame inductee.
De Bortoli Wines and VRC Launch Premium New Partnership
The Victoria Racing Club (VRC) and award-winning Australian winemaker De Bortoli Wines are thrilled to launch a new partnership which will see the family-owned producer become the official wine partner of the VRC and Melbourne Cup Carnival.
For the next three years, De Bortoli Wines will take a prominent position on the dining tables and bars across Flemington Racecourse as it offers racegoers a taste of premium wines from some of Australia’s finest vineyards.
VRC Chief Executive Officer Kylie Rogers welcomed the De Bortoli family to the VRC stables.
“De Bortoli Wines is proudly Australian. They have a strong focus on understanding what Australians love to drink and enjoy, so we’re thrilled to partner with a brand of this incredible stature and bring a taste of regional Australia to Flemington.”
“We are incredibly proud to join forces with the Victoria Racing Club in this partnership,” De Bortoli Wines Chief Executive Officer Darren De Bortoli said, “The Melbourne Cup is an iconic event steeped in heritage, tradition and celebration, as a family business with deep roots in Australian winemaking, it’s an honour to be part of something so culturally significant.”
Director and Yarra Valley Estate Manager Leanne De Bortoli said, “The partnership is a natural fit. We value the shared moments that wine helps create, and we’re thrilled to be contributing to an event that brings people together and celebrates the best of Australian culture and tradition.”
The 2025 Melbourne Cup Carnival begins with Victoria Derby Day on Saturday 1 November, followed by Lexus Melbourne Cup Day on Tuesday 4 November, Crown Oaks Day on Thursday 6 November and TAB Champions Day on Saturday 8 November.
Kylie Rogers CEO of the VRC and Leanne De Bortoli
IGA announces generous donation for Special Olympics Australia
In Australia, over 750,000 people live with an intellectual disability/autism and each of them deserves to be included in sport and physical activity, which is why for more than 33 years, IGA stores across Australia have banded together to partner with and support Special Olympics Australia, a not-forprofit that provides weekly accessible sporting opportunities in local clubs and communities across Australia.
This year, IGA is proud to announce that their 2025 campaign which ran from April 30 – May 20 has raised $274,849.28 for Special Olympics Australia. The funds were raised through the generous support of IGA shoppers, who purchased products marked with a Community Chest ticket over the three-week period. Special Olympics Australia is part of a global inclusion movement, and all funds go to supporting programs and athletes in cities, suburbs, and regional communities across the country.
Speaking to the donation, Special Olympics Australia CEO, Jamie O’Connor said: “A huge thank you to IGA and their shoppers for backing our movement and our athletes. Your support helps people with intellectual disability and autism stay active, connected and doing what they love. Together, we’re creating a more inclusive Australia.”
Helen Kealy said: “We are proud of our long-term partnership with Special Olympics Australia. We’d like to thank our IGA shoppers and retailers for their ongoing support and generous donations which help these athletes to thrive in their chosen sports. As parent of a child with an intellectual disability/autism, this is a cause that is not only very close to my heart but to many. It is so important that we all continue to advocate for inclusion and support not just for those with disabilities, but for their families and carers across Australia.”
To date, the longstanding partnership has raised over $2 million worth of donations to Special Olympics Australia. Shopping local means that the IGA network can continue to help support causes that matter to thousands of communities across the country.
Heading
Australia’s top independent liquor retailer
Cellarbrations in Somerset, Tasmania, has won National Retailer of the Year at the IBA 2025 Five Star Awards.
Australia’s top independent state and national retailers were announced at the IBA Trade Workshop on the Gold Coast.
The Somerset store is located in the Somerset Hotel and is part of the Goodstone Group, which took out a number of accolades for its Tasmanian outlets.
“Not only did we rank so well in the State banner top retailer rankings – three out of the top three for Cellarbrations with Cellarbrations William Street , Cellarbrations Somerset and Cellarbrations River Arms and two out of the top three for The Bottle-O with The Bottle-O Spreyton and The Bottle-O West Ulverstone, we walked away with both Somerset and West Ulverstone best retailers for their respective banners,” Goodstone said.
“Plus Somerset not only being the best Tasmania Cellarbrations store but the Best Tasmanian IBA Retailer and, drumroll, the Best National IBA Retailer of the year.
“A huge congratulations to Liv at Somerset and her whole team – what an achievement. This is the only time a Tassie retailer has taken away the gong for best National so we are bursting with pride.
“To Belinda and her Team at West Ulverstone again congratulations with the new store only just about to celebrate its first birthday. if you haven’t been into one of our stores recently, you need to check them out. You won’t miss Liv and Belinda if you visit their stores – they be the ones with the huge proud smiles on the face. Great work team!”
The national winners were:
National IBA Business Development Manager of the Year - Ben Lysaght
Congratulations to all winners and MGA corporate partner, Lion, who were awarded IBA suppliers of the year (Large) at the event, and Sazerac winning Supplier of the Year (Small).
Safety & Security in Refrigeration
Safety and security of refrigeration operations is critical to business continuity and public confidence in retail and commercial environments. Reliable systems don’t just cool products, they maintain food integrity, protect employees and consumers and reduce the risk of interruption to trading.
A growing part of current dialogue is the move to CO2 (R744) refrigeration systems. CO2 is nontoxic, non-flammable and has a very low global warming potential as a natural refrigerant. Along with the environmental benefits, CO2 offers strong safety and security advantages: systems are engineered with advanced controls, monitoring and pressure protection to ensure stable and secure operation. Not only
does this technology reduce environmental risk, but it also future-proofs businesses from mounting regulations on synthetic refrigerants.
Refrigeration security extends into service and support as well. Preventative maintenance programs, remote monitoring and emergency response all play key roles in protecting stock and ensuring safe working conditions. For supermarkets and businesses this means greater peace of mind and reduced downtime when it matters.
With more than 100 years of refrigeration installation, design and service experience, Baker Refrigeration continues to be dedicated to providing solutions where safety and security are the highest priority.
Young reader celebrates Book Week with an IGA twist!
When it comes to Book Week costumes, most kids turn to storybook classics - but four year old Jed Howard had a different idea. For this passionate young Aussie reader, there was only one character worth dressing up as: his local IGA store manager.
Jed, a proud IGA superfan from regional New South Wales, entered Australia’s Best Book Week Costume Competition dressed head-to-toe in IGA gear, proudly representing his favourite store and real-life hero, Ian Mawhood – the manager of his hometown IGA.
His mum, Renee, said Jed’s love for IGA runs deep. “If we go on holidays and there’s no IGA, he has a meltdown. He’s just IGA’s number one fan,” she shared. So when Book Week rolled around, Jed insisted on celebrating his favourite “book” – the IGA catalogue.
“I tried to talk him into a traditional book character, but he told me the catalogue is the IGA book – who was I to argue?” Renee laughed.
Jed was one of more than 100 young readers who entered the national competition this year –and certainly stood out with his unique tribute to independent retail.
Stories like Jed’s remind us just how important our IGA stores and team members are to the communities they serve. To Jed, Ian isn’t just a store manager – he’s a local legend.
From all of us at MGA Independent Businesses Australia: hats off to Jed for showing us that inspiration can come from right around the corner – sometimes even the local supermarket aisle.
Introducing the UNOX SPEED. Compact™ ECO
For retail businesses offering hot food—from convenience stores and supermarkets to petrol stations and kiosks— efficiency and consistency are critical. In 2025, UNOX launched a game-changing solution to meet these needs: the SPEED.Compact™ ECO, a compact speed oven designed to optimise space, speed up service, and simplify operations.
UNOX is renowned globally for its innovative professional ovens, and the SPEED.Compact™ ECO is no exception. This oven is purpose-built for the fastpaced world of quick service. It helps businesses serve hot, fresh food in record time—delivering a muffin or waffle in 30 seconds, or a toasted sandwich in just 75 seconds.
With its small footprint (only 60 cm deep) and modern, plug-and-play design, the SPEED.Compact™ ECO fits easily into any retail environment, even where space is limited. Whether you’re looking to add a hot snack option or streamline your current food service, this oven makes it simple.
What sets this model apart is its intelligent technology. The CLICK & COOK feature allows staff to start cooking with a single touch—no special training needed.
Its ADAPTIVE.Cooking and SMART.Preheating systems adjust to the conditions in the chamber automatically, guaranteeing consistent, high-quality results with minimal effort.
Cleaning and maintenance are just as efficient. The QUICK.Rinse kit speeds up cleaning routines, while built-in catalytic filters reduce smoke and odours-an essential for customer-facing spaces.
For business owners, the return on investment is clear. The SPEED.Compact™ ECO enables quick expansion into hot food sales with minimal labour and training costs, creating new revenue streams without major infrastructure changes.
If you’re looking to boost your food offering, improve customer satisfaction, and maximise every square metre of space, the UNOX SPEED.Compact™ ECO is a smart, future-proof investment.
Lion Becomes a Certified B Corporation
Leading beverage company joins global movement using business as a force for good.
While individual Lion brands like Stone & Wood have previously been B Corp certified, this is a significant new achievement that extends to Lion’s entire business.
Lion Group CEO, Sam Fischer said: “We are delighted to be recognised as a Certified B Corporation across Lion as a whole.”
“Being a force for good has always been part of Lion’s DNA, but B Corp Certification has given us a framework to go even further. For almost two centuries, we’ve believed in making a strong contribution to our communities and managing Lion for the long-term, and this certification supports that commitment for the years to come.”
“B Corp Certification provides independent verification of Lion’s commitment to measuring success not just in profit, but in the positive impact we create together with our partners.” said Sam.
Each Lion brand will be able to share that it is produced by a Certified B Corp, and drinkers across Australia and New Zealand can raise a glass of any Lion beverage knowing the company behind it meets rigorous standards across five impact areas: governance, workers, community, environment, and customers.
B Lab Australia & Aotearoa New Zealand CEO, Andrew Davies said: “We’re thrilled to welcome Lion to the B Corp community. Stone & Wood was one of the earliest businesses in the region to become B Corp Certified, and it’s exciting to see the broader Lion business take this next step.
“Our Theory of Change has always been grounded in the idea that early adopters would pave the way for larger, more complex businesses to follow, and Lion’s certification is that theory in action.”
“When a large business like Lion uses B Corp Certification to measure and improve its impact, it sends a powerful message to the broader business community that it is possible to prioritise people and planet, alongside profit.”
Raising the bar in the beverages industry
Lion joins a community of over 10,000 Certified B Corps globally, and an even smaller group of high-scale
businesses which have successfully met B Lab’s comprehensive standards.
The certification process required Lion to score a minimum of 80 points on the B Impact Assessment. Lion scored 80.6, which is above the 50.9 median score for ordinary businesses. Lion has also amended its constitution to codify its directors’ duties to consider the long-term impacts of decisions on employees, suppliers, customers, communities, and the environment.
“When our trade partners choose to work with Lion, our B Corp Certification is further evidence that they’re partnering with a business that places people, planet, purpose, and profit on equal footing,” added Sam.
Lion’s B Corp Certification follows several sustainability achievements for the Australasian beverages’ leader, including:
Being the first major brewer to source 100% renewable electricity for all its Australian operations.
Achieving its 2030 science-based carbon reduction targets in 2023, 7 years early.
Running its major breweries at XXXX and Tooheys with world-class water efficiency.
Creating industry-leading packaging with 72% recycled content.
Leading people, diversity and inclusion practices.
A strong commitment to First Nations reconciliation and engagement.
Lion’s B Impact Assessment score and detailed impact report are publicly available on the B Corp directory at bcorporation.net
For further information, contact: James Tait – 0400 304 147 jtait@respublica.com.au
About B Corp
Certified B Corporations are companies verified by B Lab for achieving high standards of environmental and social performance, accountability and transparency. To achieve B Corp Certification, a company must meet a minimum of 80 points on the B Impact Assessment (BIA), recognising positive impact in five areas: governance, workers, customers, community and the environment. They also change their corporate governance to be accountable to all stakeholders, and exhibit transparency by publishing their impact profile on B Lab’s global directory. B Corps must recertify every three years, supporting continuous improvement of impact over time.
Cooling the Future
When it comes to modern supermarket refrigeration, efficiency, sustainability, and performance are no longer optional—they’re essential. MB Refrigeration’s recent renovation at Champion’s IGA Whittlesea proves just how impactful the right upgrades can be, delivering impressive environmental and operational results while enhancing shopping experience for their customers.
The purpose of the refresh was clear:
Achieve significant energy savings
Improve temperature control for optimal product quality
Enhance product visibility to create a more inviting customer experience
Utilise the existing footprint to increase product display area
And the results speak for themselves:
Refrigeration energy demand reduced by approx. 32% in kWR, cutting energy costs and lowering the store’s carbon footprint.
Refrigerated display area increased by approx. 5%, giving customers more choice without compromising efficiency
Global Warming Potential (GWP) impact was cut by 64% through the removal of R404A refrigerant and the installation of R448 — a more sustainable, future-proof alternative.
These improvements mean fresher products, reduced waste, and a far more energy-conscious operation. Beyond the statistics, customers now enjoy brighter, clearer displays, with temperature consistency ensuring quality from the first purchase to the last.
MB Refrigeration is proud to once again partner with Champion’s to deliver a solution that seamlessly combines environmental responsibility with outstanding commercial results. This project is proof that smart refrigeration upgrades don’t just save energy—they create tangible benefits for businesses, customers, and the planet.
SMART MONITORING FOR SAFER REFRIGERATION
Alpine Truss leads the way in timber innovation
Source: Wood Central
Alpine Truss, one of the country’s largest frame and truss manufacturers, recently hosted dozens of timber and forestry professionals as part of the fiveday Understanding Wood Science Course, run by the Gottstein Trust. As highlighted in Wood Central, the visit included a tour of Alpine MDF Industries in Wangaratta, Victoria, which produces premium medium-density fibreboard (MDF) panels, mouldings, door components, and vertical joint (VJ) panels.
These visits underscore the ongoing investment and innovation within Australia’s timber manufacturing and hardware supply chain. Last year, Alpine Truss was acquired by Metcash as part of a $558 million deal that also included Superior Foods and South Australia-based Bianco Construction Supplies. This move reflects Metcash’s strategic expansion into timber and hardware through its Independent Hardware Group (IHG), aimed at competing more directly with Bunnings, which currently holds a 50% market share and has also been investing in frame and truss manufacturing to grow its commercial segment.
Industry leaders, including Vince Hurley, Managing Director of Australian Sustainable Hardwoods—the country’s largest hardwood manufacturer—and Kim Harris, General Manager – Technical at AKD, the largest timber frame manufacturer, supported the course by sharing
insights on sustainable timber production, MDF and truss innovations, and strategies for meeting growing demand in both retail and commercial construction markets.
The course and facility visits highlight the competitive and evolving nature of Australia’s timber and hardware sector, with a focus on industry innovation, workforce development, and supply chain integration.
Photo: Timber professionals inspect wall-frame and roof-truss production at Alpine Truss’s Wangaratta facility during the Gottstein Understanding Wood Science Course. (Photo Credit: Supplied to Wood Central by Helen Murray)
