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Board of Directors:
Grant Hinchcliffe (President) Tasmania
Terry Slaughter (Vice-President) Queensland
Ross Anile Western Australia
Jeff Harper Victoria
Ripple Parekh New South Wales
Debbie Smith Queensland
Dimitri Syrakis New South Wales
Lincoln Wymer Victoria & New South Wales Salvatore Zucco South Australia
Chief Executive Officer Martin Stirling martin.stirling@mgaiba.org.au
National office: Suite 5, I Milton Parade Malvern Victoria 3144 Phone: 03 9824 4111 admin@mgaiba.org.au www.mgaiba.org.au
Welcome from our New CEO, Martin Stirling
Working harder than ever for independent retailers
I’m incredibly honoured to be stepping into the role of Chief Executive Officer at MGA Independent Businesses Australia (MGA).
Over the past two and a half years, in my role as Director of Legal Services, leading our advisory team, I’ve had the privilege of working closely with many of you—supporting members through complex workplace issues navigating regulatory changes and working hard to persuade policymakers to limit the impact of those regulatory changes on your businesses.
What I’ve seen during that time is clear: independent retailers are the beating heart of their communities and a vital pillar of the Australian economy. But you’re also operating in an increasingly difficult and complex environment—having to endure rising costs and workforce shortages to misguided tax policies, unfair planning frameworks and ongoing regulatory burdens.
I have had the privilege to learn a lot about our members over the past couple of years and I am incredibly proud of the businesses you have built through ingenuity, sacrifice and a resolute determination to succeed.
That’s why I’m more committed than ever to ensuring MGA stands with you, as a strong advocate, a practical support partner, and a trusted voice in the industry.
With the support of the MGA Board and member advisory committees, we’ve recently completed a new three-year Strategic Plan to sharpen our focus and ensure everything we do delivers meaningful value to our members and partners.
At the centre of that strategy is a renewed commitment to:
Champion Your Interests: Advocacy, policy influence, and regulatory engagement to protect the prosperity of independent retailers.
Strengthen Your Business: Practical tools and resources that help members run successful, sustainable businesses.
Support Managing Your Team: Assistance with employment law, HR guidance, training, and workplace compliance to empower members as employers
We will have more to share with you soon about our reinvigorated advocacy strategy; I am looking forward to fighting for you about the issues which matter most.
In the meantime, I’ll be spending time over the coming months reconnecting with members and listening to what’s most important to you. I welcome your feedback and ideas, and I’m always open to opportunities for collaboration—whether that’s with members, suppliers, banners, or broader industry stakeholders.
Thank you for your continued support of MGA and for everything you do to keep independent retail strong, competitive, and community-focused.
Martin Stirling Chief Executive Officer MGA Independent Businesses Australia
New Minimum Wage Rates Now in Effect
The Fair Work Commission’s 3.5% increase to Modern Award minimum wage rates is now in effect, applying to the General Retail Industry Award 2020, the Timber Industry Award 2020, and all other Modern Awards.
The increase applies from the first full pay period on or after 1 July 2025. For example, if your pay cycle started on a Wednesday, the new rates took effect from Wednesday 2 July.
The Fair Work Ombudsman has released the official pay guides, and we are pleased to provide members with finalised, verified wage tables, available exclusively to members only via the Member Portal.
These rates have been carefully checked in line with the Fair Work Ombudsman’s official rounding conventions.
In addition to updated wage tables, some allowances have also changed. Click here to view a summary of the updated allowances.
Please contact our Employment Advisory team on 1800 888 479 if you have any questions or need assistance with wage rate tables.
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Why Process Matters: The role of procedural fairness in employment decisions
When managing staff, it’s easy to focus on the outcome— especially if there’s a clear reason for disciplinary action or dismissal. But in the eyes of the law, how you get to that outcome matters just as much as why. That’s where procedural fairness comes in.
Whether you’re dealing with underperformance, misconduct, or a potential termination, you must ensure the employee is given a fair go: clear communication, a genuine chance to respond, and an impartial process. Even if you believe the decision is justified, skipping steps or rushing through the process can expose your business to legal risk.
In this article, we break down what procedural fairness means, the key elements you need to follow, and what can happen if you get it wrong.
What is Procedural Fairness?
Procedural fairness focuses on the process of decisionmaking rather than the outcome itself. It means employers must follow a fair and proper procedure when responding to allegations around an employee’s performance or actions related to their employment.
Key Elements:
o Notice: Employees must be informed of allegations and provided with evidence against them.
o Opportunity to Respond: Employees must have a reasonable opportunity to respond to the allegations and present their side of the story. When responding to inadequate performance, employees must be provided with a reasonable timeframe, and support, to improve.
The decision-maker should be unbiased and consider all relevant information before making a decision.
o Clear Procedures: Employers should have clear and well-documented procedures for handling grievances, performance issues, disciplinary matters and terminations.
Examples of Procedural Fairness:
o Following established disciplinary procedures.
o Providing the employee with adequate notice of their requirement to attend a meeting (minimum 24 – 48 hours).
o Providing the employee with a copy of the allegations and evidence.
o Allowing the employee to present their case
o Providing an opportunity for the employee to seek advice or have a support person present during meetings.
Consequences of Failing Procedural Fairness
If procedural fairness has not been followed it may be unlawful to terminate an employee’s employment, even if there was a very good reason for employment to end (including instances which justify instant or summary dismissal). Unlawful termination of employment (even with a good reason) can result in an employee being reinstated in their employment or receiving compensation.
Procedural fairness can be a complex concept to apply. Please contact our Employment Advisory team on 1800 888 479 if you need assistance in understanding how to ensure procedural fairness in your business and in circumstances you face.
Appropriate behavior when working with minors
Why this matters
In retail, we often interact with young people—whether they’re shopping with family, coming in on their own, or working alongside us. It’s our responsibility to create a safe, respectful, and professional environment for everyone.
Employees who are aged under 18 years, are protected by specific laws and they are also likely to be less experienced in the workplace.
Interacting with Minor Customers
When interacting with customers who are minors:
Be respectful and professional at all times. Talk to them as you would any customer—courteously and clearly.
Avoid references to their ‘youth’ in appearance or dress. Minors also take pride in presenting as a mature, respected person and can see such comments as humiliating.
Do not make jokes or comments that could be misunderstood or seen as inappropriate.
Have physical contact only under extraordinary circumstances – when absolutely necessary (e.g. preventing injury or assisting if injured). Even then, ask permission first, be cautious and respectful (e.g. ‘can I help you to your feet?’ or ‘are you ok if I help you …’).
If a minor customer seems distressed or lost, notify a supervisor or offer help in a calm,
of minors in the store (e.g. on personal devices). This is a serious privacy concern.
Working with employees of differing ages
When working with teammates with an age difference:
Set a good example. Be an example to each other. This means your behaviour and interactions are to be respectful, and supportive and appropriate for a workplace.
Power perception. A difference in age does not represent a difference in authority at work. Be mindful of not being perceived as intimidating or coercive toward a minor, nor unintentionally being perceived as being senior merely on the basis of age.
Encourage others to speak up. Minors, especially, may struggle to speak up, unsure if they are challenging authority. If you see something you feel is not appropriate, offer assistance and help them to speak up (e.g. as a support person), or ask if you can speak on their behalf.
Keep all conversations appropriate to the workplace and those who may overhear. Topics of conversation, jokes, and other social references are to be appropriate to the workplace, and ageappropriate to those participating.
Do not ask for or share personal contact info or social media details from coworkers during work shifts unless it’s for a work-approved communication channel like the store scheduling app.
Respect boundaries. Don’t comment on a colleague’s age, physical appearance or personal life.
Never be alone in a private space with a minor employee if it can be avoided. Always aim for transparency and visibility.
Do not pressure them into tasks they are uncomfortable with allowed to perform based on their age.
Reporting Concerns
If you observe behaviour or interactions by others (colleagues or customers) that makes you uncomfortable—or something that could be inappropriate— supervisor or store manager or other appropriate contact.
It’s better to raise something early than to let a situation become serious.
Minors may be less confident on how to raise a concern independently.
Legal and Company Responsibilities
There are legal requirements around how minors can work. These include limits on:
The age at which they can work
The number of hours they can work
The types of equipment they can use
The time of day they can work
Managers are trained on these laws. Do not request a minor to perform duties outside their usual responsibilities or to work additional rosters without approval from store management.
Wrap-Up
The goal is to create a workplace where everyone— customers and coworkers—feel safe and respected. If you’re ever unsure whether something is okay, ask yourself: Would I be comfortable if someone said or did this to my sibling, my child, or myself?
Download our new resource:
Test your team’s knowledge of understanding workplace behaviour with minors and create a safer, more respectful workplace for all. Download the new template and quiz now.
SMART CONTROL
State-by-state digital licence status update
As Australia moves towards digital identification, most states have introduced or are planning to introduce digital driver licences as valid proof of identity. For independent retailers selling age-restricted products like alcohol and tobacco, understanding these changes is critical for compliance and customer service. Here’s where each state is at around Australia:
New South Wales:
Status: Digital licences are fully operational via the Services NSW app.
Retailer Impact: Digital licences can be accepted as proof of identity at retailer’s discretion. To learn how to accurately check a digital driver licence, visit Services NSW.
Victoria:
Status: Digital licences are fully operational via the Service Victoria app or Vic Roads.
Retailer Impact: Digital licences can be accepted as proof of identity at retailer’s discretion. The most secure way to check a digital licence is to scan the QR code using myVicRoads or Service Victoria
Queensland:
Status: Digital licences are fully operational via the QLD Digital Licence app.
Retailer Impact: Digital licences can be accepted as proof of identity at retailer’s discretion. The most secure way to verify a digital licence is via the QLD Digital Licence app . To learn more, visit QLD Government
Western Australia:
Status: Digital licences are planned but not yet operational.
Retailer Impact: Continue accepting physical forms of ID for age verification.
South Australia:
Status: Digital licences are fully operational. First Australian state to launch digital driver licences in October 2017 via the mySA GOV app.
Retailer Impact: Digital licences can be accepted as proof of identity at retailer’s discretion. Info on how to validate digital licences can be found at Consumer & Business Services SA webiste.
Tasmania:
Status: No digital driver licences currently offered.
Retailer Impact: Physical forms of ID are required for age verification.
Australian Capital Territory:
Status: Digital driver licences are planned, but not operational yet. No timelines set.
Retailer Impact: Continue accepting physical forms of ID for age verification.
Northern Territory:
Status: Digital licences planned with a pilot set to commence in late 2025; not yet operational.
Retailer Impact: Continue accepting physical forms of ID for age verification.
What this means for retailers:
You may accept digital licences where they are operational to remain compliant with proof of identity requirements.
Train your staff to recognise and verify digital driver licences using the acceptable methods to validate digital licences per state.
Update your internal policies and Point of Sale systems to include digital licence verification where applicable.
Stay informed on the rollout timelines in your state or territory to ensure ongoing compliance.
By embracing these digital changes, retailers can simplify customer interactions, reduce fraud risks, and continue providing trusted service to their communities.
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FIND
Managing cold and flu symptoms in the retail sector
In a retail environment, where employees interact frequently with the public and each other, managing cold and flu symptoms effectively is essential to maintaining workplace health and safety. Employers have a legal and ethical responsibility to implement strategies that reduce the risk of transmitting illnesses, and also to protect both staff and customers. Managing these illnesses well also benefits the business – it reduces absenteeism, helps staff be more productive when at work, and gives employees confidence to speak up when they’re unwell because the expectations are clear. The following guidelines outline measures for stores to consider as we come into the cold and flu season.
1. Fulfilling Health and Safety Duties
A Person Conducting a Business or Undertaking (PCBU) holds a primary duty of care to ensure the health and safety of workers and others in the workplace. This includes:
Providing a safe work environment
Ensuring safe systems of work
Offering adequate facilities to support worker welfare
These responsibilities become particularly important during periods of increased illness, such as flu season.
2. Monitoring Worker Health and Workplace Conditions
Employers should continuously assess workplace conditions and the health of employees to prevent illness or injury. This involves:
Monitoring symptoms and overall workforce health
Providing clear information, appropriate training, and necessary supervision
Addressing any risks associated with workplace activities
Effective communication and monitoring help identify and mitigate health risks early. Clear, consistent and well communicated policies and guidelines reduce the risk of infection across your employees.
3. Supporting Isolation and Sick Leave
To prevent the spread of infection, employees showing symptoms of cold or flu should be encouraged to stay home. Employers should:
Establish clear guidelines on when sick employees should not attend work and how to report absences
Promote a workplace culture that prioritises health over presenteeism
If an employee feels well enough to attend but is symptomatic, ensure clear guidelines are set about managing symptoms to minimise transmission during a shift (e.g. compulsory face masks, hand sanitizer, not working with fresh produce).
4. Promoting Hygiene and Cleaning Practices
Maintaining a clean and hygienic environment is crucial. Employers should:
Maintain regular cleaning schedules, especially for hightouch surfaces
Provide hand sanitiser and cleaning products
Encourage handwashing and proper respiratory etiquette
Promoting personal hygiene among staff contributes significantly to reducing transmission risk.
5. Providing Personal Protective Equipment (PPE)
Where relevant, PPE such as masks and gloves should be made available to employees. Also:
Offer training on correct PPE use and disposal
Monitor usage to ensure ongoing compliance and safety
PPE is a practical tool in mitigating the spread of airborne illnesses.
6. Encouraging Vaccination Programs
To further protect workplace health, employers may consider offering or promoting flu vaccination programs. While participation should remain voluntary, vaccination can:
Reduce absenteeism during flu season
Enhance overall workplace immunity
Demonstrate a proactive approach to employee wellbeing
By proactively managing cold and flu symptoms in the workplace, retail employers can create a safer environment for staff and customers alike. Implementing these measures demonstrates a commitment to health, safety, and overall workforce resilience.
Photo credit: Polina Tankilevitch
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Cracking down on Paid Agents
In recent years, employers across our membership have raised concerns about the increasing involvement of paid agents in unfair dismissal claims. In October 2024, MGA Independent Businesses Australia (MGA) addressed these concerns with members, highlighting the impact on fair and efficient dispute resolution. While the review process was independently initiated by the Fair Work Commission (FWC), MGA has been actively involved in the discussion, advocating for clearer standards and better protections for members. Since then, meaningful progress has been made—with real benefits for our members.
Who are Paid Agents — and why do they matter?
Paid agents are individuals who, although not qualified legal practitioners, charge a fee to represent applicants in matters before the FWC. Unlike lawyers, paid agents are not bound by the same professional standards, codes of conduct, or oversight bodies. This regulatory gap has led to growing concerns about unethical and disruptive behaviour, which has added complexity and cost to employer responses in dismissal disputes.
Why this matters to you
Many MGA members have reported facing unprofessional tactics from paid agents—such as demands for excessive settlement amounts, refusal to engage meaningfully with legal arguments, and a lack of responsiveness to communications from both employers and the FWC. These behaviours not only drag out dispute processes but also increase legal and administrative costs.
MGA has been actively advocating for reform—calling on the FWC to scrutinise the role of paid agents and protect the integrity of its processes.
Positive
change
is underway
Encouragingly, we have already observed improvements in how the FWC handles dismissal cases.
In November 2024, the Commission launched a pilot program aimed at improving oversight of paid agents.
Under this initiative:
Some types of claims involving a paid agent are now screened before the agent is allowed to act in the matter.
Agents must demonstrate they are capable of articulating their client’s case and explain why their representation should be permitted.
Since the pilot’s implementation, MGA has observed:
1. A notable drop in the number of claims involving paid agents.
2. A shift in behaviour—where agents are no longer relying on tactics that previously undermined fair dispute resolution.
3. Reduced costs and complexity for members defending claims.
These early results suggest that the FWC’s approach is delivering a more transparent and manageable process for employers.
What this means for members
The FWC’s pilot has put paid agents on notice: if they wish to participate, they must act with the same level of integrity and professionalism expected of any representative. Weak or frivolous claims are now less likely to make it through the gate.
MGA has been engaged in this issue from the beginning—and we will continue to stand up for members to ensure a fair, balanced system that discourages abuse and supports genuine dispute resolution.
Looking ahead
While there’s still work to do, these developments represent a positive shift in the way dismissal claims are handled. MGA will continue advocating for longterm regulatory improvements and maintaining strong member support throughout the process.
If you have experienced issues with paid agents or need advice on responding to dismissal claims, please get in touch with our HR and Employment Advisory experts on 1800 888 479.
Finding Balance: Regulating assistance animals in retail spaces
Assistance animals play a vital role in supporting the independence and wellbeing of people with disabilities. Their presence can be life-changing— offering mobility, emotional support, and practical help with everyday tasks. At MGA Independent Businesses Australia (MGA), we recognise and respect the important role these animals play in people’s lives. However, for independent retailers, especially those operating in foodbased environments, navigating the presence of animals in stores can present challenges, particularly when the laws surrounding assistance animals are unclear or inconsistent.
A patchwork of laws
Currently, there is no single, consistent approach to regulating assistance animals in Australia. Each state and territory has its own laws, with different requirements for how animals are accredited and trained. To complicate matters further, there are also inconsistencies between state and federal legislation, leaving many retailers uncertain about their obligations.
This confusion makes it difficult for businesses to know: What qualifies as a legitimate assistance animal? What documentation is required? What standards of behaviour or training should be expected?
Without clear guidelines, businesses are left vulnerable to unintentional breaches or uncomfortable confrontations, especially when claims are made
that certain animals— sometimes even livestock— are assistance animals.
MGA’s Position: Support with clarity and safety
MGA strongly supports the principles of equality and inclusion, but believes that the rights of individuals must be balanced with the practical realities retailers face— particularly in environments that involve strict food safety and occupational health standards.
We’ve recently assisted several members who were faced with unusual situations, including customers attempting to bring livestock into their stores under the claim that the animal was an assistance animal. In food retail environments, this poses serious risks—from potential contamination of food products to injury and obstruction to customers and staff. It’s clear: a better, more consistent framework is needed.
A national approach underway
The Department of Social Services (DSS) is working to create a national set of principles for regulating assistance animals. Their proposals aim to bring muchneeded consistency, and include:
1. National accreditation requirements for trainers and training organisations.
2. Nationally consistent minimum assistance animal training standards
3. A single national Public Access Test.
4. Clear requirements for evidence of disability and need for an assistance animal.
5. A national ID card and logo for easy identification.
6. Safeguards for the wellbeing of assistance animals, including post-working life care.
MGA’s submission
MGA recently provided a written submission to the DSS consultation, fully supporting the move toward clear and nationally consistent regulation. In our submission, we highlighted the unique conditions our members operate in particularly confined environments like grocery stores where food safety is paramount.
Key recommendations included:
The features required on a national ID card to help staff easily verify legitimate assistance animals.
The importance of accredited training by recognised organisations, particularly in the context of businesses that sell food or in confined spaces such as grocery stores which inherently have a higher level of risk compared to other businesses;
A tiered accreditation system that considers the setting — MGA explained a grocery store is high risk as it sells food in the open, which could be easily contaminated by an assistance animal.
MGA believes that only animals trained to perform essential tasks—such as guide dogs for visionimpaired individuals—should be allowed in food retail spaces.
Looking ahead
By contributing to this national discussion, MGA is advocating for a framework that respects the needs of individuals with disabilities while also protecting the health, safety, and operational integrity of retail businesses.
As this process moves forward, MGA will continue to represent members’ interests and keep them informed of changes. We’re committed to helping independent retailers operate with confidence—knowing they’re both compliant and respectful of the communities they serve.
If any members have concerns regarding assistance animals in their store, or the assistance animal landscape in general, they are encouraged to contact our Employment Advisory team on 1800 888 479.
Tobacco Licensing Scheme in Victoria
Commencing 1 July 2025, the Victorian Government has introduced a Tobacco Licensing Scheme to regulate the sale of tobacco products and combat the illicit tobacco market.
Who Needs a Licence?
All retailers and wholesalers selling tobacco products in Victoria are required to obtain a licence. This includes businesses selling cigarettes, cigars, and other tobacco products intended for human consumption. E-cigarettes and vaping products are excluded from this scheme as they are regulated under Commonwealth law.
There are two types of tobacco licence:
Retail licence: For any business where there are sales of tobacco to the public, including online or from vending machines. This includes supermarkets, grocery stores, convenience stores, liquor licensed premises, petrol stations, tobacconists and online retailers.
Wholesale licence: For any business that sells tobacco to other retail or wholesale business.
A business that sells both retail and wholesale tobacco will need both licence types. A licence is required for every location where a business sells tobacco. Businesses who are licensed in other Australian states or territories will still need to apply for a licence to sell tobacco in Victoria.
Key Dates:
1 July 2025: Applications for tobacco licences are now open.
1 February 2026: Enforcement of the licensing scheme begins. From this date, it is illegal to sell tobacco products without a valid licence.
How to Apply
Applications can be submitted online through the Service Victoria website. Applicants will need to provide personal and business details, including information about associates (e.g. Directors, Partners and Executive Committee Members), including identity verification, and providing a National Police Check.
Licence Fees
A flat fee will apply for each business premises regardless of size or if it is a retailer or wholesaler. The initial fee of $1,175.20 is slightly higher than the normal annual fee of $829.60 to account for a longer initial licence period of 17 months (Feb 2026 – July 2027).
Need help or more Information?
For further details and updates, visit: Victorian Government’s Tobacco Licensing
Ritchies supplier bus tour showcases flagship stores
On 26–27 May, Ritchies hosted a twoday supplier bus tour across Victoria’s Mornington Peninsula, offering an immersive look at several of their flagship stores and the team culture behind their success.
Mikaela McKenzie, Chief Operating Officer had the pleasure of attending the event alongside HR Advisor Robbie Kearins, joining suppliers and partners to explore the retailer’s investment in people, presentation and innovation.
The tour kicked off at Ritchies Rowville, where guests were welcomed with morning tea and a chance to connect over coffee. From there, the group visited the Towerhill and Balnarring stores, with lunch hosted at the Merricks General Store. Wine tastings in the Balnarring liquor department were a highlight, leading into an overnight stay at the Intercontinental Sorrento and a relaxed networking dinner.
Day two began with a visit to the Sorrento store, followed by tours of Ritchies Dromana and Mt Eliza. Each location demonstrated Ritchies’ consistent commitment to tailored local ranging, fresh food theatre, and strong community ties.
Throughout the trip, it was clear that Ritchies’ peoplefirst culture underpins their operations—every store visit showcased not only merchandising excellence, but a warm welcome from team members proud of their work and their role in the community.
Congratulations to the Ritchies team for hosting such a thoughtful and well-executed experience. It was a valuable opportunity to see firsthand how store-level leadership, customer connection and retail innovation intersect across their network.
Martin Stirling presents at VIC IGA Conference in Bali
In April this year, MGA Independent Businesses Australia CEO, Martin Stirling, was pleased to attend the 2025 VIC IGA State Conference in Bali. As part of the event, Martin delivered a presentation on Dismissal Dangers: Navigating Employment Law, providing valuable insights into one of the most complex areas of workplace relations.
The presentation covered key aspects of unfair dismissal, including who is protected under the legislation, the differences between unfair dismissal and general protections claims, and the legal process employers may face. Martin also shared practical guidance, emphasising the importance of maintaining accurate records, seeking advice before taking action, and ensuring both the process and the reason for dismissal are sound.
Well done to VIC IGA for an incredible conference. MGA was proud to contribute to the event and support independent retailers in understanding and managing their workplace obligations with confidence.
IGA Tasmania launches ‘HOMEGROWN’ campaign
A bold push to back local over multinationals
Tasmanian Independent Retailers (TIR), the organisation behind IGA supermarkets in Tasmania recently launched its landmark Homegrown campaign – a powerful celebration of Tasmanian produce, people, and pride, designed to reinforce the importance of shopping local amidst growing interest in multinational discount chains.
The Homegrown campaign, launched statewide on May 7, showcases the unique value of IGA Tasmania’s 80+ independently owned and operated stores and their deep roots in local communities. From sourcing hundreds of Tasmanian-made products to sponsoring local sports teams and charities, IGA Tasmania is doubling down on what it means to be “Homegrown Tasmanian.”
“Homegrown is more than a marketing campaign — it’s a reminder that when you shop at IGA, you’re backing Tasmanian jobs, communities, farmers and producers,” said TIR CEO Drew Freeman. “In a time when some are calling for taxpayer-funded incentives to bring foreign supermarket giants into Tasmania, we are proud to say we’re already here, we’re already delivering value, and we’re already supporting local.”
The campaign also responds to recent federal proposals that could see up to $28 million in subsidies directed toward bringing foreign-owned Aldi into Tasmania. While framed as a measure to increase supermarket competition, TIR warns this move threatens to undermine the long-term sustainability of local independent operators.
“Replacing locally owned stores with subsidised multinationals isn’t real competition – it’s a risk to the local economy,” said Mr Freeman. “Tasmanians deserve affordable groceries and thriving communities. With Homegrown, we’re proving they can have both.”
The face of the Homegrown campaign is well-known Tasmanian identity and TV presenter Andrew Hart, who will bring a trusted and relatable voice to a
“Andrew’s passion for Tasmania and its people makes him the perfect ambassador,” Mr Freeman added. “He knows that what sets IGA apart isn’t just our products — it’s our people, our service, and our unwavering commitment to community.”
“Let’s back what’s already working,” Mr Freeman concluded. “Let’s support local and keep Tasmania’s grocery industry in Tasmanian hands.”
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Foodland’s Good 4 Locals Foundation Launches to Strengthen South Australian Communities
Foodland has taken a major step forward in its commitment to community support with the launch of the Good 4 Locals Foundation, established in 2024 to provide meaningful funding to not-for-profit organisations and grassroots initiatives across South Australia and Broken Hill.
Known for its deep roots in local neighbourhoods, Foodland has long been recognised for championing independent retailers and supporting the communities they serve. The Foundation formalises this tradition, providing
targeted assistance in areas that matter most to regional wellbeing: mental health, homelessness, and communityled projects.
A Legacy of Giving, A Future of Impact
With more than 60 years of service behind the brand, the Good 4 Locals Foundation reflects Foodland’s enduring ethos—giving back to those who have supported its growth for generations. The initiative is designed not just to offer one-time grants, but to empower organisations working to improve quality of life and deliver lasting, local impact.
The first round of funding will offer eligible charities and community groups a valuable opportunity to access support.
Interested organisations can learn more about the application process via Good 4 Locals Foundation
Community Support at the Checkout
One of the most innovative aspects of the Good 4 Locals Foundation is how it’s funded. Every purchase of Foodland-branded products—including Peculiar Picks, Foodland bread, The Little Meat Co., The Little Cheese Co., The Little Dough Co., and even the iconic Foodland Fruit Mince Pies—helps raise money for the Foundation.
In this way, customers contribute to the initiative simply by shopping with a brand they already trust. It’s a model that turns everyday purchases into everyday impact.
Putting Purpose into Practice
As the Foundation begins its work, it represents a timely and strategic investment in the wellbeing of regional communities. By focusing on real challenges—like mental health support and homelessness—while also uplifting grassroots community projects, Good 4 Locals is set to become a powerful force for good across South Australia.
For Foodland, the message is clear: the strength of the business is, and always has been, rooted in the strength of the communities it serves.
Drakes Supermarkets rebrands liquor division
Drakes Supermarkets is rebranding its liquor arm under a new identity, launching Drakes Cellars across six South Australian locations from 30 June.
The stores – previously operating under the Cellarbrations banner – are located in Aston Hills, Eyre, Findon, Gawler East, Mount Barker, and Wallaroo.
The launch of Drakes Cellars is the next step in enhancing Drakes’ commitment to providing local customers with exceptional convenience, quality, and value, now extended into wine, beer, and spirits.
Paramount Liquor has been appointed as the exclusive supply partner – a move that reflects Drakes’ focus on independence, family ownership, and strengthening local partnerships.
“Partnering with Drakes is a natural fit,” said Leigh Rowe, Director of Paramount Liquor. “We’re both family-owned businesses that back ourselves, back our people, and back our vision for growth. This partnership is built on trust, shared ambition, and a clear goal, to create something better for South Australian liquor retail. We’re proud to support Drakes as their primary liquor supplier and banner group, and we’re excited about what we can build together.”
Drakes Director John-Paul Drake said the new direction for the group’s liquor retail brand allows for greater customer engagement and local alignment.
“At Drakes, we’re here for a good time and a long time. We’re extremely proud to be working alongside another Aussie business to give our customers more choice in what they can buy. As the largest independent and family-owned businesses in our respective industries, it’s like wine and cheese – a match made in heaven.”
To celebrate the launch, Drakes Cellars stores will host tastings with some of South Australia’s best local wineries, breweries, and distilleries. There will also be exclusive special offers in-store, while the new online platform at drakescellars.com.au will support click & collect and delivery.
Drakes operates 68 supermarkets nationally and turns over more than $1 billion annually, making it Australia’s largest independent grocery retailer.
SPAR Express opens new Store in Urangan
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SPAR Australia is thrilled to announce the opening of its newest SPAR Express store in Urangan, a picturesque coastal suburb of Hervey Bay in the Fraser Coast region. This new location is designed to provide exceptional convenience, quality products, and competitive pricing to local shoppers.
Store owner Jignesh (Jig) Patel, along with his wife and family, proudly calls Maryborough home. With a strong background in retail, Jig has successfully operated SPAR Express Maryborough since October 2017, SPAR Express Granville since April 2018, and SPAR Express Kawungan since June 2023. His commitment to affordability, quality service, and community engagement has made his stores a trusted destination for locals.
Located at Shop 1, 8-10 Pier Street, SPAR Express Urangan is open seven days a week from 5 AM to 7 PM, offering an extensive range of groceries, dairy, frozen foods, and convenient grab-and-go meal options. The store features modern cabinetry, state-of-the-art refrigeration, a delicious hot food selection, premium coffee, and unbeatable specials tailored to meet the needs of busy lifestyles.
Jig Patel is deeply committed to supporting the local community, employing residents and
sponsoring local cricket and soccer teams. His dedication to service was especially evident when SPAR Express Granville remained open during three major floods, ensuring uninterrupted service to customers.
As a proud SPAR retailer for the past eight years, Jig values the brand’s strong community focus and highquality standards. When asked about the future, Jig said that he “plans to further expand his retail presence, continuing to meet the needs of local shoppers with convenience and reliability.”
As part of the global SPAR family, with over 13,900 stores across 48 countries, SPAR Express Urangan joins a network that serves over 14.7 million customers daily.
If you have a story to share about your store, we’d love to hear from you! Get in touch by emailing Kath Markov, Marketing & Communications Manager at communications@mgaiba.org.au
Image left: (L-R) SPAR Express Urangan team members. Image top right and below: Spar Express Urangan.
Oliver’s Wines goes physical: Industry icons back a new era in Wine Retail
Australia’s independent liquor retail sector is set for a shake-up, with one of our own – veteran retailer and MGA liquor committee member, Tony Leon – teaming up with internationally acclaimed wine critic Jeremy Oliver to launch a new bricks-and-mortar wine retail concept.
After building momentum with the online platform Oliver’s Wines, which offers expert wine commentary and retail access, Oliver is now preparing to expand into physical stores — a bold move designed to blend personal service, storytelling, and curated selection with the convenience and reach of digital retailing. And it’s Tony Leon, a proud supporter of independent retail and the man who transformed Dan Murphy’s from a single store to a national powerhouse, who is leading this transition.
A new retail model with a personal touch
The new stores, starting with a flagship location in Melbourne’s inner suburbs, will combine retail, a wine bar, event spaces, and wine education under one roof. Additional locations in Sydney and Brisbane are already on the radar.
“A high-profile bricks and mortar presence can drive sales via our online platform in a way that’s too hard to deliver when purely online,” says Oliver. “But it’s more than just sales — it’s about nurturing customer relationships, sharing stories, and creating a multisensory wine experience.”
This hybrid model aims to fill the growing gap between the generic big-box liquor chains and the diminishing number of boutique independents.
Opportunity in a shifting market
As the wine retail landscape evolves, Oliver and Leon believe now is the perfect time to offer something fresh.
“The major players are cutting back to smaller ranges of big brands, while the smaller independents often struggle to differentiate themselves,” says Leon. “We can fill that niche and we have a story to tell.”
With the Endeavour Group’s share price down 25% over the past year and Coles Liquor consolidating its formats under the Liquorland banner — leading to reports of reduced product range and choice — the timing couldn’t be better for a customer-focused, discoveryled wine retail experience.
Backed by experience, driven by passion
Both Oliver and Leon have a long history in the liquor industry — in fact, both began their careers under the legendary Dan Murphy. Their partnership reflects a shared vision: to create a retail offering where passionate wine drinkers of all levels feel welcome, valued, and inspired.
“Tony’s energy and experience are second to none,” says Oliver. “There’s no one I’d rather have leading our commercial operations.”
With the strong foundation of Oliver’s Wines’ growing digital platform and the soon-to-launch physical locations, this new chapter blends heritage, innovation, and a deep respect for the independent retail spirit.
For more, visit: www.olivers-wines.com.au Image top right: Source: The Australian, News Corp. (L-R) Tony Leon with Jeremy Oliver.
The death of traditional retail: How smart stores are killing the competition
The retail landscape stands at an unprecedented inflection point. Not all that long ago, the internet fundamentally changed how we shop, sell, and connect with customers. Today, artificial intelligence stands to do the same - but this time around it represents something far more profound - a complete reimagining of what retail can become.
Beyond the buzzword
The AI conversation in retail has well and truly reached saturation point - every vendor is claiming AI capabilities and every solution now promises transformation.
But beneath the marketing noise lies a fundamental truth: AI’s impact on retail will dwarf the internet’s influence - but only when implemented with precision and purpose.
The critical distinction lies not in whether AI is being used, but how it’s being applied.
Generic AI solutions that have dominated headlines - while impressive - are fundamentally different from purpose-built retail AI systems trained on industryspecific data and designed to solve real operational challenges.
Where AI delivers immediate impact for retailers
Inventory intelligence
The most compelling AI applications in retail today centre on demand forecasting and inventory optimisation. Unlike traditional algorithmic approaches, AI systems can process vast datasets to predict not just what customers will buy, but when they’ll buy it.
This eliminates the costly cycle of overstocking and understocking that has plagued retailers for decades.
Enhanced customer experience
AI is transforming the point-of-sale from a transaction checkpoint into a personalised service hub. By automating routine inquiries and inventory checks, staff are free to focus on high-value customer interactions. AI-powered virtual assistants can instantly access product information, check stock levels, and provide accurate responses - creating seamless experiences that differentiate independent retailers from larger competitors.
Security and loss prevention
Advanced AI-enabled security systems now offer sophisticated threat detection capabilities, including facial recognition for repeat offenders and real-time theft alerts. These systems don’t just record incidents - they prevent them, protecting both inventory and revenue streams.
The security imperative
As retailers embrace AI, cybersecurity becomes paramount. The same technology that enhances operations can become a huge weakness if not properly implemented. Generic AI platforms that store and learn from user inputs pose significant data risks for retailers handling sensitive customer and business information.
The solution lies in purpose-built AI systems designed specifically for retail environments. These dedicated platforms operate within secure, sandboxed environments where sensitive data remains protected and localised.
When selecting AI solutions, retailers must prioritise providers who understand the unique security requirements of the retail sector.
The future of frictionless commerce
The next evolution in retail AI extends far beyond current applications. We’re approaching an era of truly frictionless commerce - environments where customers can select products and leave without traditional checkout processes, with AI systems managing the entire transaction through advanced camera recognition and automated billing.
This technology, already deployed in select venues like Marvel Stadium, represents the ultimate intersection of convenience and efficiency. While widespread adoption remains years away, forward-thinking retailers should begin considering how such innovations could reshape their customer experience strategies.
Implementing AI with purpose
The retailers who will thrive in the AI era are those who approach implementation strategically rather than reactively. This means:
Identifying specific operational pain points before selecting AI solutions
Prioritising purpose-built retail AI over generic platforms
Ensuring robust cybersecurity frameworks are in place
Training teams to work alongside AI rather than fear replacement
In our view, AI isn’t going to eliminate jobs - it’s going to elevate them. Staff freed from routine inquiries can focus on building customer relationships, providing expert advice, and creating the personalised experiences that drive loyalty.
AI is the competitive advantage
The retail giants have already recognised AI’s transformative potential. Amazon leverages AI across its entire ecosystem, from product recommendations to warehouse robotics. Zara uses AI to analyse fashion trends and adjust inventory in real-time. Sephora employs AI for virtual try-ons and personalised product recommendations.
Independent retailers cannot afford to look at AI as a future consideration - it’s a present, competitive necessity.
The question isn’t whether to adopt AI, but how to implement it strategically to create long term advantages.
Taking action on AI
The AI revolution in retail has moved beyond experimentation into practical application.
Retailers who embrace purpose-built AI solutions today are the ones that will be leading tomorrow’s market. Those who delay risk being left behind in an increasingly AI-driven landscape.
The future of retail isn’t just digital - it’s intelligent. The retailers who understand this distinction and act accordingly will define the next chapter of Australian commerce.
A new report from Qualtrics reveals a majority of senior executives in Australia are reluctant to lead their industry in AI adoption – a reality that could see many organisations miss out on their share of a global trillion dollar opportunity while early adopters get rewarded with exponential gains.
The Qualtrics report shows organisations across a range of industries stand to gain an estimated $1.3 trillion in annual revenue and cost savings – a figure which could rise to just over $2 trillion – by using AI to improve the experiences they deliver to customers.
Reinventing the customer experience
Organisations investing in customer experience are already gaining market share that could prove significant. Globally, market leaders are more than twice as likely to have made improving experiences a greater priority over the past three years compared with their peers.
Australian executives are following suit, with 76% saying they have made improving the experiences they deliver a bigger priority over the last three years. Executives cite increased competitive pressure, economic uncertainty, new capabilities, and shift in company strategies (all 38%) as the reasons for doing so.
Despite the increased focus, Australian executives lag their global peers in making customer experience a critical priority (8% in Australia compared to 41% in US, 32% UK, 32% Germany, 28% Canada.)
Using AI will be critical for executives to maintain this focus, with 63% saying it will significantly or completely change the way their organisation approaches customer experience over the next three years, and 60% saying it will change how their industry operates. Few executives are willing to lead the AI charge in Australia, however, which creates a significant firstmover advantage. Just 7% of executives in Australia aspire to lead the charge with AI (compared to 15% globally).
“Today’s market leaders make great customer experience a business priority – and they are being rewarded with loyalty and higher market share,” said Qualtrics President Brad Anderson.
“The best organisations use AI to effortlessly understand their entire customer experience across every channel – in-store, online, and in the contact center – and to close the loop with customers to make every connection count. These omnichannel capabilities give businesses the insights they need to win today and in the era of agentic AI.”
Raising the bar for AI
Australian executives are increasing their adoption of, and experimentation with AI – both in how they are using it and where they expect to see value. The top actions organisations are taking to implement AI are employee training and enablement (38%), experimenting with AI solutions to accelerate task completion (35%), and buying AI solutions, such as Chat GPT licenses (28%). These findings indicate an appetite among leaders to become more comfortable with AI use.
Executive expectations for AI investments are high. 37% expect to see a return within 1-2 years – which is 5-points lower than the global average – and 83% say measurable returns will be seen within five years.
Australian executives say AI’s biggest impact on customer experience will be scaling customer understanding and enabling empathy (43%), delivering more personalised experiences (42%), and providing seamless customer experiences (41%).
Credit: Editorial by Hailey Settineri. RetailWorld. Image: Ai Technology Stock photos by Vecteezy
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Smart cooking for smarter retail
How UNOX Technology is shaping the future of commercial kitchens
In today’s fast-paced retail environment, the foodservice sector is under increasing pressure to deliver speed, consistency, and quality—without compromising on efficiency. For businesses operating in grocery stores, convenience outlets, or quick-service retail concepts, choosing the right cooking equipment has become mission-critical. That’s where UNOX comes in.
UNOX, a global leader in professional oven technology, is revolutionising the way commercial kitchens operate through intelligent, AI-powered solutions. With over three decades of innovation, the Italian-based manufacturer has continuously evolved its oven lineup—from convection ovens to advanced combi models and now, hyper-speed ovens that merge convection, steam, and microwave technologies.
This evolution in cooking technology has reshaped what’s possible in retail foodservice. Whether it’s a supermarket preparing fresh rotisserie meals, a petrol station café offering hot snacks, or a bakery inside a department store, UNOX ovens are helping retailers streamline their kitchen operations without needing a large team of experienced chefs.
At the heart of UNOX’s product design is a principle they call “Inventive Simplification”—making professional cooking intuitive, consistent, and accessible to everyone. Their ovens are equipped with artificial intelligence features that minimise human error and maximise productivity, enabling even untrained staff to deliver top-quality results.
Take ADAPTIVE.Cooking™, for example—this technology automatically adjusts cooking parameters based on the load in the oven, ensuring each batch comes out perfectly cooked. Then there’s MULTI.time, a standout feature that allows users to cook up to 10 different items at once, each with its own timer and control. The oven monitors every dish and signals when each is ready, removing the guesswork from multitasking.
Perhaps most impactful for retail businesses is the CHEFUNOX feature. Acting like a built-in culinary guide, it provides a vast recipe library where users simply select a dish and preferred outcome. The oven then automatically sets the optimal temperature, time, and humidity to achieve it—ideal for environments where staff turnover is high or culinary training is limited.
UNOX’s latest innovations like the CHEFTOP MIND. Maps™ PLUS, BAKERTOP MIND.Maps™ PLUS, SHOP.Pro™ MASTER, and the SPEED-X™ hyper-speed oven, are setting new benchmarks in smart cooking. By combining speed, flexibility, and precision, these ovens offer retail food operators a way to elevate their food offerings, reduce waste, and boost customer satisfaction.
For retailers, the message is clear: smarter ovens mean simpler operations, better food quality, and happier customers. And in the competitive world of retail foodservice, that can make all the difference.
Cyber threats are real — and rising
Protecting your business, your customers, and your livelihood online.
Independent grocers and small retailers are the backbone of Australian communities. You know your customers by name, you employ locals, and you work hard to keep your shelves stocked and your service personal.
But like most small businesses today, your store runs on more than just dedication and hard work. It runs on digital tools like POS systems, loyalty programs, accounting software, and online ordering platforms. And that’s exactly why cyber criminals are increasingly targeting small, independent retailers.
In fact, 43% of all reported cyber attacks in Australia are on small businesses, and for many, the financial and reputational cost can be crippling.
A cyber attack can shut down your systems, compromise your customer data, interrupt your supply chain, or trick your staff into transferring money to scammers. And because many small businesses don’t have an IT department or recovery plan in place, the damage can take weeks (or longer!) to recover from.
That’s why MGA Independent Businesses Australia is supporting the free Cyber Wardens program, an initiative that empowers small business owners and employees to take simple, practical steps to protect their store from online threats.
Backed by the Australian Government and developed by the Council of Small Business Organisations Australia (COSBOA), Cyber Wardens is a free, online course designed specifically for small business teams, no tech background required!
Cyber Wardens is available in multiple formats to suit all learning styles:
Cyber Wardens Foundations: A 10-minute module helping you identify the cyber security red flags that pose a threat to your business
Cyber Wardens Foundations webinar: A live or on-demand interactive session where participants can learn through live engagement with a Cyber Wardens educator
Cyber Wardens Level One: A short course introducing you to basic cyber security measures and actions to improve your cyber awareness
Cyber Wardens Level Two - Safe AI for small business: A short course providing simple and effective ways to keep your small business safe from emerging AI scams
COSBOA CEO Luke Achterstraat said many small business owners still believe they’re too small to be targeted, but that mindset is risky.
“The average cyber attack costs a small business $49,600, which is enough to seriously threaten the viability of most small operations,” he said.
“We want to give business owners and employees simple tools to stay safe. The same way you’d have a fire warden or a first aid officer in your business, we want every store to have a Cyber Warden too.”
Research from the Cyber Wardens program found that 78% of small business owners engage in everyday behaviours that increase their cyber risk, like reusing passwords, ignoring software updates, or leaving devices logged in and unattended.
Why every independent retailer needs a Cyber Warden
The good news? A few small changes can make a big difference.
Top tips for staying cyber-safe:
Use passphrases (four or more random words) instead of short passwords
Turn on multi-factor authentication (MFA) where available
Back up your business data regularly to the cloud or a secure external drive
Be alert to email and invoice scams, especially around stock orders and payments
Network with over 800 of your retail peers
Complete the Cyber Wardens training for you and your team
Take action today. It’s fast and free with Cyber Wardens
Whether you run a family-owned IGA, a local bottle shop or a busy independent grocer, cyber security matters. The Cyber Wardens program is free, fast, and built for businesses like yours.
Visit www.cyberwardens.com.au to start the training and protect your business from the growing threat of cyber crime.
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From Vines to Insights: Brown Family Wine Group’s PoweredTech-Vineyard
Digital transformation is making a quiet but powerful impact in the wine industry — and vineyard management is no exception. For leading producers like Brown Family Wine Group, the adoption of digital platforms is helping to streamline operations, improve sustainability, and support biosecurity.
A data-driven approach to vineyard management
Across their vineyard operations, Brown Family Wine Group uses a range of digital platforms to capture and interpret data. These systems support key functions such as:
Visitor and contractor management
Weather monitoring and climate tracking
Soil moisture measurement and irrigation control
Spray application records and compliance tracking
Tractor operations and performance metrics
The integration of these tools allows for more informed and timely decisions in day-to-day vineyard management.
Informed decisions on irrigation, spraying, and harvest
Live environmental and operational data plays a key role in optimising irrigation schedules and spray applications. For example, real-time soil moisture levels combined with weather forecasts support efficient water use, while climatic data ensures spray activities are timed for maximum effectiveness and compliance.
Proactive risk prevention
Digital weather monitoring supports early identification of disease risks such as downy mildew, allowing for preventative action before symptoms emerge. This contributes to more effective crop protection and reduced reliance on reactive treatments.
Strengthened biosecurity measures
Replacing traditional paper-based systems, digital visitor and contractor management tools provide a
detailed record of site access. This improves traceability and enhances biosecurity preparedness by offering reliable data in the event of a risk or outbreak.
Supporting sustainability and regenerative practices
Digital monitoring enables more precise targeting of resources. By using accurate weather and soil data to guide pest and disease control, chemical use can be reduced — supporting broader sustainability goals and contributing to regenerative farming practices.
Notable operational improvements
Since adopting digital tools, the most significant improvements have included:
Greater accessibility of data across teams
Faster interpretation of key performance metrics
More confident, evidence-based decision-making Technology that works for people
Usability remains a key consideration in the adoption of vineyard technology. The platforms in use are generally accessible and user-friendly, with most vineyard staff adapting quickly and requiring minimal training.
While predictive technologies using artificial intelligence or machine learning are not yet in use, Brown Family Wine Group’s approach to digital integration demonstrates the tangible benefits of data-informed decision-making — reinforcing the role of technology in supporting efficient, sustainable vineyard management.
For retailers, this kind of innovation at the growing and production level matters.
The use of digital tools across the vineyard helps ensure greater product consistency, sustainability, and supply reliability — all factors that flow through to the quality of the wines your customers see on the shelf. As producers like Brown Family Wine Group continue to invest in smart, sustainable vineyard management, the result is a stronger, more resilient supply chain — from vine to store.
Rewiring the Fresh Produce Supply Chain:
How Platform Zero is building a Smarter, Greener Future
Despite the rise of AI, automation, and digital tools across agriculture and retail, the fresh produce industry still faces a major gap: fragmentation. From farmgate to retailer, the supply chain is packed with siloed systems that don’t reflect the deeply interconnected, fast-moving nature of how fresh food actually moves.
That’s the challenge social impact partner Platform Zero is taking on — by designing an end-to-end digital ecosystem to make the fresh produce supply chain smarter, more sustainable, and more profitable for all.
“We haven’t seen many tech solutions that bridge the full value chain,” says Alex Cannizzaro, founder of Platform Zero. “Most tools focus on just one part — like inventory, logistics or sales — but fresh produce doesn’t work in silos. It’s a living, perishable system.”
A decision-support system for the entire chain
Rather than create just another marketplace, Platform Zero is building a decision-support system that connects farms, wholesalers, retailers, and delivery providers — enabling better coordination, lower waste, and stronger margins for all players.
Here’s how their platform is reshaping operations from ground to shelf:
Real-time P&L tracking
With live profitability tracking, businesses can see their margin position daily — incorporating key variables like orders, staffing costs, spoilage, and SKU performance. It’s a new level of visibility that allows for faster, smarter decision-making.
Forecasting & demand planning
Using trends, seasonality, and external data like weather or events, Platform Zero’s system helps users anticipate slower trading periods. The result? Fewer over-orders, reduced labour costs, and better inventory alignment.
Smart inventory allocation
The platform intelligently matches available stock with retailers based on real-time demand, sales history, and
pricing tolerance. This reduces overstocking while ensuring more produce finds a home — fast.
Waste prevention through connectivity
Disconnected systems often lead to food waste, especially when timing and logistics fall out of sync. By connecting stakeholders and boosting visibility, Platform Zero aims to reduce spoilage and streamline cold-chain resources like labour and fleet.
Sustainability at scale
Because the system begins at the farm level, Platform Zero is able to surface sustainability insights throughout the chain — such as food miles, product lifecycle emissions, and cold-chain efficiency. These environmental metrics are typically lost in siloed setups.
Closing the gap between what’s grown and what’s needed
At its core, Platform Zero is working to answer a fundamental question: Can technology help the food system waste less and earn more — without costing the planet?
“We believe that the future of fresh produce relies on building systems that are connected, intelligent, and fair. Our goal is to help the entire industry — from growers to grocers — make smarter decisions that serve both people and the planet,” says Alex Cannizzaro.
Their approach, still in development, represents a shift away from piecemeal tools and toward holistic, systemaware solutions that reflect the complexity of fresh produce supply. And with sustainability embedded in its DNA, Platform Zero is part of a growing movement to align tech innovation with real-world impact.
Powering Independent Retail: The technology shaping the future of payments
How Live Payments and MGA are helping members adapt, innovate, and thrive
A lot has changed in retail over the past decade and payments are no exception. From how customers choose to pay, to the tools businesses use to process those payments, the evolution has been fast, digital, and customer driven. For Live Payments, this shift has been at the heart of our journey since day one.
Founded in 2006, Live Payments began by offering simpler payment solutions to the taxi industry. Today, we support thousands of Australian businesses across retail, hospitality and services, helping them get paid faster, reduce complexity, and stay competitive. Through our partnership with MGA Independent Businesses Australia, we’re proud to be supporting supermarkets, liquor stores, grocers and timber retailers across the country with modern, cost-effective payment tools.
As contactless payments grow, so do costs - especially for small businesses. Merchant Choice Routing lets retailers take control by automatically routing debit transactions through the lowest-cost network. It’s a feature we fully support and help implement for MGA members, contributing to tangible savings over time.
Today’s retailers expect terminals that talk to their POS systems, handle all card types, including Amex, and settle quickly. Our premium integrated terminal is built for the demands of high intensity, fast-paced environments, has superior transaction processing speed and the ability to integrate with 750+ POS systems. Plus, when you switch to Live Payments, you’ll earn Qantas Points on your business transactions, redeemable for flights, hotels, car hire, gift cards and more. Let us help you turn everyday sales into even greater rewards.
What MGA members can expect
Our partnership with MGA isn’t just about hardware. It’s about shared business valueslocal, independent, service-driven. As an MGA member, you’ll benefit from:
6 months FREE terminal rental
Transparent, competitive pricing
Earn Qantas Points on eligible transactions
A dedicated relationship manager
24/7 access to support and transaction tools
Join us at the Metcash Food Expo 2025
We’ll be onsite at the MGA booth at this year’s Metcash Food Expo, held at the Gold Coast Convention & Exhibition Centre. Drop by to see our tech in action, chat with our team, and enter for a chance to win great prizes.
Event Details
Sunday 13 July | 11:30am–4:30pm
Monday 14 July | 11:30am–4:30pm
Tuesday 15 July | 10:00am–3:00pm
As the payments space continues to evolve, Live Payments is committed to helping retailers adapt, not just with technology, but with the people, support and service to make it work. Learn more at livepayments. com/mga or call 1300 780 788
Gold Coast Convention & Exhibition Centre
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Exclusive Savings for MGA Members with Live Payments
Including 6 months free rental.
Simplified reconciliation
Save on merchant fees
Dedicated Relationship Manager
Earn Qantas Points
Self-service Portal
Quick digital setup
Fast 7-day settlements
Driving sustainable innovation at MB Refrigeration
In a time when climate responsibility and energy resilience are more critical than ever, MB Refrigeration is quietly leading a revolution in Australia’s heating and cooling industry—one driven by a clear commitment to sustainability, innovation, and local manufacturing.
With a vision to transform the sector, MB Refrigeration enables retailers, food manufacturers, and cold chain operators to reduce emissions, manage energy costs, and meet regulatory demands. Their unique full-service capability—spanning design, manufacture, installation, and servicing—makes MB Refrigeration one of the few Australian companies delivering bespoke transcritical CO2 systems at scale.
MB Refrigeration’s journey in sustainability has been marked by consistent innovation and milestones that reflect both technical expertise and environmental foresight:
2021 – The journey begins: MB Refrigeration starts designing and manufacturing engineered-to-order CO2 systems in Bayswater, VIC.
2022 – Launches their first air-to-water CO2 heat pump, setting a new standard in low-GWP (global warming potential) solutions.
2023 – Introduces two major innovations: the REF-AC DX Integrated Refrigeration System for supermarkets, and the first R290 packaged chiller/ heat pump installation.
2024 – Develops and manufactures a thermal battery system, seamlessly integrated into their own industrial CO2 refrigeration design.
2025 – MB Refrigeration will install their first airto-air reverse cycle CO2 chiller/heat pump with integrated reheat for relative humidity control, offering a comprehensive solution for climatesensitive environments.
These milestones are more than just product launches— they are deliberate steps toward a decarbonised and more sustainable future, demonstrating that functionality and environmental performance can go hand-in-hand. From supermarket refrigeration and cold storage enhancements in safety and OPEX cost of ownership for cold storge facilities, potable hot water and washdown water to industrial thermal storage systems, MB Refrigeration continues to drive innovation with sustainability at its core—proving that smart, clean technology is the future of Australian HVAC&R.
AI can sort contaminated wood from waste with 91% accuracy!
A new artificial intelligence (AI) system that can automatically identify contaminated construction and demolition wood waste has been developed by researchers from Monash University and Charles Darwin University (CDU).
Artificial intelligence could hold the key to sorting through vast volumes of construction and demolition waste, with new and emerging technologies deployed to pinpoint timbers that can be recycled for future projects. Wood Central understands that this technology could not only shake up the construction waste industry, responsible for 44% of the waste produced in Australia, but also drive the pivot toward a fully circular economy
That is according to a group of Australian researchers who, in research published in June, trained and tested deep-learning models to detect different types of wood contamination from high-resolution images with 91.67% accuracy.
Click here to download the research.
As it stands, contaminated wood is one of the most challenging products to recycle due to the difficulties in identifying and sorting through materials contaminated by paint, treatments, metals, and other materials. However, thanks to AI-trained modelling, researchers observed strong precision and recall across six types of contaminated wood, including 1) AsbestosContaminated Wood, 2) Creosote-Contaminated Wood, 3) Fungi-Contaminated Wood, 4) Metal-Contaminated Wood, 5) Mould and Mildew-Contaminated Wood, and 6) Painted Wood.
“We curated the first real-world image dataset of contaminated construction and demolition wood waste,” said Madini De Alwis, PhD candidate at Monash’s Civil and Environmental Engineering Department, who worked with Dr Milad Bazli (from Charles Darwin University) on the project. “The new system could be deployed via camera-enabled sorting lines, drones or
handheld tools to support onsite decisionmaking.”
While computer vision has been used extensively in general waste streams, its use for sorting through contaminated wood waste has been limited—until now.
“By fine-tuning state-of-the-art deep learning models, including CNNs (Convolutional Neural Networks) and transformers, we showed that these tools can automatically recognise contamination types in wood using everyday RGB images,” Dr Bazli said, adding that “this opens the door to scalable, AI-driven solutions that support wood waste reuse, recycling and reclamation.” De Alwis said the result is a practical and scalable solution for a global waste problem: “By enabling automated sorting, we’re giving recyclers and contractors a powerful tool to recover valuable resources and reduce landfill dependency.”
Next-gen skip bins – Robotics is the key to sorting timber from rubbish
The research comes after Wood Central reported last year that Monash researcher Diani Sirimewan is, in separate research, using AI and deep learning to develop a ‘skip master’ for construction waste and was now trawling Melbourne’s construction sites to find materials that could be reused in construction projects.
According to Sirimewan, also a PhD candidate at Monash’s Civil and Environmental Engineering Department, the problem is that waste is often laid down on the floor and manually sorted by labourers looking for valuable materials like timber: “Because labourers are manually sorting contaminated waste, there are health and safety concerns, as well as the need to move heavy and bulky materials.”
That’s when Sirimewan decided to use AI to trace materials “in the wild” across Melbourne’s construction sites. “If you feed a new image to the model, the model recognises whether it’s concrete, timber or metal,” she said, adding that waste management giants are already using robotics to sort through domestic waste.
Source: Wood Central
Moving forward, Sirimewan hopes the new research will lead to investment in robotics and automation, improving Australia’s waste processing and recycling approach – a key pillar in the country’s pledge to become fully circular by 2030: “We are trying to ensure safety and health, not take away job opportunities,” she said. “In fact, automation will likely create more skilled roles. We still need workers to monitor the process and handle the machines and technology.”
Timber 4.0:
How VR is training the next generation
Virtual reality is poised to transform Australia’s $24 billion forestry industry by offering immersive, risk-free training that can be delivered remotely and more efficiently. Developed by the University of South Australia in partnership with the Green Triangle Forest Industry Hub, the ‘Mills Skills VR’ tool simulates real-world mill environments, enabling new recruits and existing workers to train without disrupting operations or facing on-site hazards.
Workforce Development Manager at the Green Triangle Forest Industry Hub, Josh Praolini, says the VR training model could reshape how training is delivered to forest industry workers in Australia.
“At the moment, we rely on access to trainers and machinery that is an essential part of the mill operations. By training new recruits on these machines, you slow or halt production, and expose them to potential risks,” Praolini says.
“This virtual reality tool allows us to safely introduce recruits to multiple scenarios they could encounter in the mill, as well as offering updated training to existing workers without impacting day-to-day operations of the mill.”
Beyond the VR training, UniSA researchers are using immersive analytics tools to gather data on plantations and view the trees virtually in a 3D environment, checking for defects, wood quality and growing conditions.
“The ability to track, monitor and interact in virtual environments opens the door to an exciting future for Australia’s forest industry,” Mr Praolini says.
Dr Cunningham is confident the industry’s willingness to embrace new technology will also make it an appealing career choice for high school and university students.
Click below to view a video explaining the VR training tool:
Source and robotics to pinpoint construction materials to be recycled and upcycled for use in future construction projects, as well as pinpointing contaminated materials, like asbestos, to drive a more efficient, cheaper and safer recycling programme. (Photo Credit: Image created by Wood Central using OpenAI) Photo above: Training the next generation with VR. Story below.
BUILD YOUR TIMBER KNOWLEDGE FROM THE
Access and Provide Timber and Wood Product Information
A 2-Day Practical Training Course for Timber & Wood Product Salespeople
Presented by
Timber Training Creswick (RTO #4168) in partnership with
Course Details
Dates:
Whether you’re new to timber sales or want to deepen your product knowledge, this nationally recognised course gives you the skills and confidence to provide accurate, practical advice to your customers on the correct timber to use for their applications.
What You’ll Learn
This hands-on course covers everything you need to know about timber and wood products, including:
Key features, benefits, and limitations of timber
Timber classifications, naming conventions, and tree growth
Wood properties – strength, durability, appearance, hardness, density & more
Timber treatment processes and safety precautions
How logs are converted into usable timber
Understanding forest certification schemes
And much more
Successful participants will receive a Statement of Attainment in FWPCOT3302: Access and Provide Timber and Wood Product Information
Wednesday 3 September – Thursday 4 September 2025
9:00 AM – 4:30 PM (both days)
Locations:
Day 1: Timber & Hardware Australia, Malvern VIC
Day 2: Field Trip – details provided closer to the date
Catering:
Morning tea, lunch, and afternoon tea provided on Day 1.
Tickets include access to both days of training.
Spaces are limited –Book now to secure your place!
Book here or for more information, contact Nicola Russell, Membership Engagement Coordinator at membership@mgaiba.org.au
Celebrating the 2025 Frederick Richard O’Connell Scholarship Recipients
We are pleased to announce the recipients of the 2025 Frederick Richard O’Connell Scholarships, a program dedicated to supporting the children of Timber & Hardware Australia (THA) members and their employees. Established through a generous bequest from Frederick Richard O’Connell — former Executive Director of the Timber Merchants’ Association (Victoria) in the 1950s — the scholarship aims to promote industrial harmony and strengthen relationships within the timber industry.
Scholarship recipients THA Member
BOUCHERAT Chloe Dahlsens
BROWN Jorja Dahlsens Building Centre
CADDY Luke Lamcal Builders Supplies
CADDY Sophie Lamcal Builders Supplies
COUTTS Ella-Marie Davids Timber
JEPSON Jessica Demar H Hardware
MATHEWS Owen Mathews Timber
TAYLOR Harry Bendigo Truss Plant Pty Ltd
TAYLOR Sam Bendigo Truss Plant Pty Ltd
WALLS Hannah Lamcal Builders Supplies
Obiturary | Victoria
Each recipient has demonstrated excellence in character, academic achievement, and involvement in extracurricular activities.
The scholarship provides financial assistance of up to $6,000 to support their tertiary education at Victorian universities.
We congratulate all the recipients and wish them continued success in their academic and professional endeavours
“It’s such a meaningful recognition of my efforts and goals, and it has genuinely boosted my confidence as I continue my studies. This scholarship is more than just financial assistance; it’s a show of belief in young people working hard toward their future.”
Ella-Marie Coutts, scholarship recipient
Vale Judy Tilling A Pioneer, Leader, and Icon of the Timber Industry
Timber & Hardware Australia joins the broader industry in mourning the passing of Judy Tilling, matriarch of The Tilling Group and a respected leader in the global timber community.
Judy Tilling, who co-founded Tilling Timber with her husband Norm more than six decades ago in Eltham, Victoria, was a driving force behind the growth of one of Australia’s most prominent timber importation and distribution businesses. Balancing
business with family life, Judy’s intelligence, vision and tireless work ethic helped shape the timber industry as we know it today.
A true trailblazer, Judy travelled the world to build timber supply chains long before global sourcing became the norm. She championed the advancement of industry associations, supported employee development, and promoted the role of women in timber — always with humility, fairness, and deep commitment.
She was the inaugural recipient of the Women in Timber Award and, alongside Norm, was honoured as an industry icon by TABMA in 2021.
Judy founded Tilling Timber Imports and was instrumental in developing timber logistics strategies in the pre-containerisation era, effectively setting the standard for international timber trade through the 70s, 80s and 90s. She remained involved in the business until her retirement in 2021.
Judy is survived by her husband Norm, daughters Peta and Jennelle, and son Glenn. THA extends its deepest condolences to the Tilling family, their colleagues, and all who had the privilege of knowing and working with Judy.
Navigating the Maze:
What retail tenants need to know about development proposals at shopping centres
As a retail Tenant in a bustling shopping centre, few emails can shake your peace like the one announcing a new development proposal.
Whether it promises more parking space or a swanky movie theatre, development isn’t just about adding flair to the shopping experience; it could seriously impact your business. Here’s a handy guide to help you stay informed and proactive during this process.
Understanding the Development Proposal
When a shopping centre plans to expand or redevelop, the management team typically shares a development proposal. This will normally outline the scope, timeline and specifics of the construction activities..
What’s in the Fine Print?
Project Details: Learn about the types of changes proposed and how they align with the shopping centre’s vision. For example, whether the plan involves adding attractions or modifying existing spaces is crucial.
Timeline: Keep an eye on when construction will start and end. Delays are not uncommon, so anticipate how extended works could impact your foot traffic and business operations.
Communication: Ensure that centre management plans to keep everyone informed through regular updates
Financial Compensation: Fact or Fiction?
Shopping centres often have policies that govern compensation for disruptions or disturbance due to development works. This compensation may
come in the form of reduced rent or relocation allowances, if you need to move as a result.
Check your Lease agreement carefully or directly engage with centre management to understand the Landlords intentions for your situation. Each state also has Retail Leasing legislation, which outlines minimum requirements in this regard, depending on the impact on your business.
The Role of a Disclosure Statement
As soon as the Landlord starts considering development works, they are obliged to disclose this to new incoming Tenants. This would typically be found in the Disclosure Statement and is to be seriously reviewed and considered, before entering into a Lease in a new location. This information is paramount, as it can offer insights into expected disruptions.
Lease Negotiation: Your Safety Net
If you are feeling unsure or anxious about the development’s impact on your business, consider engaging the help of a Lease negotiator.
Why? Lease negotiators are experts who can represent your interests, explore compensation options and renegotiate terms if your business is significantly affected by the construction.
Exit Strategy: If the proposal fundamentally impedes your business model, a Lease negotiator can assist in negotiating an exit strategy and the associated compensation.
Weighing Up Your Options
Pros and Cons: Discuss internally the advantages
a new development could bring against potential losses. An enhanced shopping centre offering could attract more customers long term, but short term disruptions may impact revenue.
Stay Informed: Attend Tenant meetings and keep an active line of communication with centre management. These platforms are crucial for voicing concerns and negotiating terms that could minimise disruption.
The Power of Community Engagement
Consider developing a Tenant alliance with fellow retailers to collectively address concerns with centre management
A unified front often carries more weight in negotiations and communications.
Bottom Line: Be Proactive, Not Reactive
Facing a development proposal as a retail Tenant involves careful planning and assessment of your strategic goals. By staying informed and engaging the necessary professional assistance, you can navigate development proposals with confidence and clarity. Rest assured, with the right approach, development can become an opportunity for growth rather than a cause for concern.
We are ‘A Voice for Tenants’, specialising in representing commercial Tenants in their Lease negotiations.
If you are seeking the best possible outcome for your next Lease, call YLC to find out how we can help you: 1800 888 479 (option 2)
Here’s what you can look forward to:
Connect with Your Association
We’re here to support you. Share your feedback and let us know the challenges you’re facing.
Get Practical HR Insights
Got questions about staffing or compliance? Meet our in-house HR Advisor, Robbi Kearins, for expert advice and support throughout the event.
Engage with Our Partners
Stop by to chat with Live Payments and Your Leasing Co. about the latest solutions for your business.
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