INSIGHT
INSIGHT
BUILDING TRUST
Board of Directors
Executive Committee
Chairman of the Board - Patrick Taphorn, CIC, CSRM ptaphorn@unland.com
President - Thomas Evans, Jr. tom.evans@assuredpartners.com
President-Elect - Chris Leming cleming@troxellins.com
Vice President - Brian Ogden, CIC, AFIS brian@ogdeninsurance.com
Secretary/Treasurer - Cindy Jackman, CIC, CISR, CPIA cjackman@arlingtonroe.com
IIABA National Director - George Daly george.daly@thehortongroup.com
Directors
Mohammed Ali - mali@aliminsurance.com
Steve Foster - s.foster@ciagonline.com
Tanner Freiburg - t_freiburg@freiburginsurance.com
Blake Knox - blake@thackerins.com
Rebecca Kohn - rkohn@worthyinsurance.com
Luis Tayahua - lt@goldenowlinsurance.com
Sharon Waldvogel - sharon@infinitybrokersinc.com
Andrea Wallace - andrea@aadins.com
At-Large Directors
Brian Konen, CIC, CWCA, CRIS - brian@konen.com
Kevin Lesch, CBC - klesch09@gmail.com
Patrick Muldowney - patrick.muldowney@alliant.com
Ken Samson, CIC - kens@dascoins.com
Luke Sandrock, CIC - lsandrock@2cornerstone.com
Committee Chairs
Budget & Finance | Cindy Jackman, CIC, CISR, CPIA cjackman@arlingtonroe.com
Chicagoland | Charles Hruska, IV, CCI, AU, AINS chas@hruskains.com
Education | Joey Samuelson, CIC, LUTCF, CLU, REBC joeys@compasscoverage.com
Farm Agents Council | Trent Munson trentlmunson@agdatains.com
Government Relations | Dustin Peterson dustin@peterson.insurance
Planning & Coordination | Noele Tatlock ntatlock@unland.com
Technology | Ray Roentz, CIC ray.roentz@hwcrinsurance.com
Young Agents | Cody Imming cody@imminginsurance.com
AIS Board President | Jeff McMillan, LUTCF jeff@mcmillanins.com
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Big I Illinois Staff
Director of Information and Technology
Director of Education and Agency Resources
Accounting & Admin Services
Director of Human Resources, Board Admin
Sr. Vice President/Chief Financial Officer
Chief Executive Officer
Director of Membership Services
Director of Government Relations
Education Assistant
Director of Communications
Marketing Representative
Shannon Churchill (217) 321-3004 - schurchill@ilbigi.org
Brett Gerger, CIC (217) 321-3006 - bgerger@ilbigi.org
Tami Hubbell, CIC (217) 321-3016 - thubbell@ilbigi.org
Jennifer Jacobs, SHRM-CP (217) 321-3013 - jjacobs@ilbigi.org
Mark Kuchar, CPA (217) 321-3015 - mkuchar@ilbigi.org
Phil Lackman, IOM (217) 321-3005 - plackman@ilbigi.org
Lori Mahorney, CISR Elite (217) 415-7550 - lmahorney@ilbigi.org
Evan Manning (217) 321-3002 - emanning@ilbigi.org
Kristi Osmond, CISR Elite (217) 321-3007 - kosmond@ilbigi.org
Rachel Romines (217) 321-3024 - rromines@ilbigi.org
Tom Ross, CRIS, CPIA (217) 321-3003 - tross@ilbigi.org
Carol Wilson, CPIA (217) 321-3011 - cwilson@ilbigi.org
Boards And Committees
There are many opportunities at Big I Illinois to participate in the association’s direction and actions. We have the following committees: AIS; Budget & Finance; Chicagoland; Education (kind of partial to this one); Farm Agents Council, Government Relations; Planning & Coordination; Technology; and Young Agents with most actively adding members. The association also has multiple opportunities as a director on our Board of Directors. Additionally, once you serve on one of those committees or as a director and you still want to serve, you can move through the chairs of Big I Illinois Executive Committee. These represent multiple opportunities to volunteer and make a difference.
Should you want to participate, the best way to show interest is to show up to association conferences, events, and socials. This way staff knows that you are involved and invested. Look for something that interests you and is a place where you feel that you could provide some value and guidance. I personally would not sign up for the sewing club as I could provide little to no value but sign me up all day for the Oreo eating club. Realize these are just made up. I don’t want any emails after this article volunteering for the Oreo eating club as it is a oneman club and I am not currently taking applications.
On a personal note, as the Education Committee staff liaison. I love new committee members as they typically have great energy and new perspectives. Committees need diversity in personalities, skill sets, experience, wisdom (old like me), and thought. Committees can help sharpen our personal skill sets in being able to identify issues, problems, or challenges before they happen. It keeps you in scheduled contact with your peers, which is invaluable for not only the work of the committee but also everyday challenges that your agency may face. You will find that committee participation can benefit you in ways that you never thought of while making a significant difference in your association. Associations are only as good as the involvement they get from members. In my career I have seen many associations and this association has a membership that participates more than most.
3Sense Brett’s
The challenge we face now is letting some of the old wise agents sink back into the bushes like Homer Simpson and some new agents and seasoned agents (that haven’t volunteered before but are now ready) to step up and take our association into the next generation. Even Star Trek had a next generation. We have so many unique challenges that we are now facing and engaged committee participation will be valued more than ever as we try navigating our ever-changing industry. Don’t just be a member, engage, get involved, participate, attend, and celebrate so that we can make this association a visionary and leader amongst our association peers. Realize we are seen in a very positive light nationally due to our membership’s participation and our leadership (little shout out to Phil ).
Brett Gerger - Big I Illinois Director of Agency Resources and Education - bgerger@ilbigi.org
Largest GA for BCBSIL
I personally love being the staff liaison for the Education committee because those 10+ people at least act like they want to hear what I have to say. At home, there is no way that my wife or kids are going to listen to me (of course when I remember to unmute myself). The problem is that the committee never tells me that I am muted (maybe they are like my family and don’t want to hear me ). My favorite thing is getting someone new on a committee as they are more engaged and typically have a fresh perspective that can spark great conversation. Great conversation leads to optimal solutions which leads to a great association. I’m a firm believer that the only bad answer is “because that is how we have always done it.” I don’t necessarily like change but realize sticking a booby pin in an outlet produces not very pleasant outcomes. Sometimes all it takes is a new voice or perspective to change the angle of which we look at a problem. So, for those of you considering volunteering in the association, ask yourself the following questions – Do I have a skill set that fits?; Can I provide value?; and Will I participate?
I didn’t ask about, Do I have time? That answer will always be No. Committees take up very little time and usually work around members’ schedules and are consistently scheduled to populate your calendar. No time is never a valid excuse. The most important of the questions is, Will I participate? Joining a committee and showing up to meetings only to sit in silence does no one any good. We all have value, so make sure yours gets added. As I have said before, the more the input, the better solution you will produce. Imagine baking a cake without eggs, it would be awful. So don’t leave out the eggs.
As always, this is just Brett’s 3 Sense (it's 3 since the Fed is rumored to be dropping rates) and I hope it was helpful. You can contact me through my CONNECT and if it is urgent, do not hesitate to reach me through CONNECT. I may be pushing you to CONNECT If you need any clarification or have any suggestions for future articles please email me at bgerger@ilbigi.org.
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2025-2026
ILLINOIS
Board of Directors
The objectives of the Association shall be to maintain a high standard of integrity and to promote harmony in the insurance business in Illinois; to adopt and enforce such rules as the interest of the public, insurance business and membership may require; to interpret the needs of the insurance public to insurance companies; to sponsor high qualifications for those engaged in the insurance business; to represent the interests of the members before governmental, regulatory and legislative bodies; and to do all things necessary toward the betterment of the profession of the members and the service of their business needs.
Pat Taphorn, CIC, CSRM
Chairperson
Pat Taphorn was hired out of college in 1989 with Unland Insurance & Benefits in an Accounting and Operations position and moved into a sales role in 1994. He took over as President in January of 2016 and still has agent responsibilities, along with overseeing all six agency locations. Unland Insurance & Benefits provides P&C, Life, Health & Employee Benefits and Financial Services.
Unland Insurance & Benefits 2211 Broadway Road, Pekin, IL 61554 (309) 347-2177 ptaphorn@unland.com
Family: Spouse: Lisa
Children: Nathan, Carter, Jenna, & Justin
Thomas Evans, Jr.
President
Thomas Evans, Jr. has been in the insurance industry since 1996 starting out at Insure One. He then moved to Esser Hayes Insurance Group, and Crum-Halsted Agency before joining Biglow & Company, Inc. (Assured Partners).
Biglow & Company, Inc. (Assured Partners) 11 Nippersink Blvd, Fox Lake, IL 60020 (847) 587-2155 tom.evans@assuredpartners.com
Family: Spouse: Rebecca Daughters: Ashley & Aly Sons: Tommy (III) & Tyler
Christopher Leming
President-Elect
Christopher Leming embarked on his insurance journey in 1997. He is currently serving as Senior Vice President at TROXELL, where he offers a full spectrum of services, including Personal and Business Insurance, Group Benefits, Surety Bonds, HR and Safety Solutions, and Individual Health and Life insurance. Beyond his professional expertise, Chris is deeply passionate about the politics and advocacy within the industry, dedicating himself to ensuring that agents in Illinois are effectively represented and their interests championed.
Troxell 214 S Grand Ave W, Springfield, IL 62708 (217) 321-3185 cleming@troxellins.com
Family: Spouse: Margaret Son: Christopher Daughters: Annaliese & Mallory
Vice President Brian Ogden, CIC, AFIS
Brian Ogden is a second generation owner of Ogden Insurance Agency. His father started in the insurance business in 1959 in the same small town. The agency offers Personal Lines, Commercial Lines, Farm, Crop Life and Health.
Ogden Insurance Agency 123 E. Douglas, Petersburg, IL 62675 (217) 632-2206 brian@ogdeninsurance.com
Family: Spouse: Kim Children: Lauren & Jonathan
National Director - IIABA George Daly
George Daly entered the insurance industry in 1984, working with Allstate and Insure One before joining The Horton Group in 2005, where he’s President of the Personal Insurance Division. The Horton Group started in 1971 and is one of the top 50 largest insurance agencies in the country. Effective August 1, 2024, The Horton Group merged with Marsh McLennan Agency LLC.
The Horton Group, Inc. 10320 Orland Pkwy, Orland Park, IL 60467 (708) 845-3311 george.daly@thehortongroup.com
Family:
Spouse: Margie
Daughters: Katie and Erin
Son: George
Cindy Jackman began her career in 1984. After 34 years on the retail agency side, she joined Arlington/Roe and is now the Regional Sales Director for Illinois and Missouri. Cindy has served Big I Illinois in some capacity since the late 1980’s and enjoys helping the independent agents enhance and grow their agencies.
Arlington/Roe PO Box 2614, Carbondale, IL 62902 (618) 201-1265 cjackman@arlingtonroe.com
Family:
Spouse: Jon
Children: Kristin (Ryan), 1 Grandaughter Troy (Tori)
Bonus Children: Amy (Jim), 1 Granddaughter Cassie (Jeff), 2 Granddaughters, 1 Great-Grandson Jessica (Darren), 3 Grandsons
2025-2026
Mohammed Ali
Mohammed started as an intern at Near North Insurance Brokerage in 2000 where he worked until 2003. He then moved to Global Benefits Inc. until 2012 before starting Alim Insurance Brokerage. The agency focuses on personal lines, commercial lines, and professional liability insurance. Outside of the agency, Mohammed serves on the Board of Directors at Evanston Chamber of Commerce, where he was President in 2021.
Alim Insurance Brokerage & Risk Management
820 Davis St Ste 215, Evanston, IL 60201
(847) 847-2126
mali@aliminsurance.com
Family: Wife: Mira Sons: Mikhail, Ibrahim Daughters: Aaliyah and Noura
Steve Foster
Steve Foster received his Bachelors Degree from Blackburn College. He started his insurance career in 2006 with a captive company, then joined Musso Insurance Agency in 2011 where he is now an agency owner. The agency has locations in Virden and Waverly.
Musso Insurance Agency
136 E. Dean St., Virden, IL 62690 (217) 965-4663
s.foster@ciagonline.com
Tanner Freiburg Directors
Family:
Spouse: Anne
Children: Gwen, Kendall and Kathleen
Tanner Freiburg is the fourth generation to work in his family’s business, Freiburg Insurance Agency, which has served clients since 1859. After graduating from Columbia College with a degree in Business Finance and Business Management, he began his insurance career in 2003. The agency focuses on P&C with an emphasis on commercial lines, representing carriers that specialize in industries such as construction, hospitality, and commercial lessor’s risk. Tanner is a current member of US Insurance Co. of America Board of Directors. Outside the agency, Tanner has held numerous leadership roles in the Quincy community, including with the Quincy Chamber of Commerce, Homebuilders Association, the United Way of Adams County and others.
Freiburg Insurance Agency
PO Box 1167, Quincy, IL 62306
(217) 224-7775
t_freiburg@freiburginsurance.com
Family: Wife: Elisha
Children: Wilson, Charlie and Nora
Blake Knox
Blake Knox joined Thacker Insurance Service in Greenville in 2020 with prior insurance experience. Founded in 1982, the agency provides home, auto, and life insurance. A Greenville native, Blake is active in the community and, in 2023, became the youngest person ever elected to the Greenville City Council. He is also a current student in the inaugural Rising Insurance Professionals Program, led by the Illinois Young Agents Committee, of which is a member.
Thacker Insurance Service, LLC 215 3rd St, Greenville, IL 62246 (618) 664-4266 blake@thackerins.com
Rebecca Kohn
Rebecca Kohn is the in-house general council and Principal at Worthy Insurance and has been with the Skokie-based brokerage for 14 years. Founded in 2005 with a focus on skilled nursing facilities, assisted living, and home health, Worthy has expanded to include divisions focusing on commercial real estate, education, and municipalities. Rebecca serves as a Board Member for NHRMA Mutual, and also commits her time to being a member of the Lincolnwood Human Relations Commission.
Worthy Insurance
8130 McCormick Blvd, Skokie, IL 60076 (773) 945-9102 rkohn@worthyinsurance.com
Family: Husband and Four Children
Luis Tayahua
Luis Tayahua began his career in 1999 working for a State Farm Agent before starting his brokerage in July 2015 where he is President. Golden Owl offers property & casualty, commercial, and liquor liability. Luis is the President of the Summit Chamber of Commerce.
Golden Owl Insurance, LLC 6535 W. Cermak Road, Berwyn, IL 60402 (708) 637-4861
lt@goldenowlinsurance.com
Family: Wife One son, one daughter
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2025-2026
Sharon Waldvogel
Sharon began her insurance career in 1989 and has held almost every position within the independent insurance agency, including agency owner. She holds state property, casualty, life, and health licenses including designations acquired over her 35 years in the insurance industry. Sharon earned The National Alliance Certified Insurance Service Representative (CISR) designation in 2000 while managing a large team of Account Executives and was part of the first inaugural Professional Insurance Sales Associate (PISA) designation from the Katie School of Insurance at Illinois State University in 2003. She is also serves as a board member for Big I DuPage Illinois. Sharon loves marriage and her maiden name, however called ‘Smiley’ by those who know her best.
Infinity Brokers, Inc. PO Box 72533, Roselle, IL 60172 sharon@infinitybrokersinc.com (844) 409-1962
Andrea Wallace Directors
Family:
Spouse and a large blended family of adulting youth that range in age from 15-33.
Andrea Wallace began her insurance career in 1996 as a file clerk and the first employee of a 76-year-old captive agency. Over the next 13 years, she progressed through a variety of roles within both the agency and district office, gaining comprehensive industry knowledge and operational experience. In 2009, Andrea joined forces with two partners to open AAdvantage Insurance Group, where she played a pivotal role in the agency’s development and success. While a series of mergers and acquisitions occurred, she served as Director of Operations, helping to navigate the company’s growth and organizational transitions over the next 15 years. Most recently, Andrea joined POWERS Insurance and Risk Management, where she continues to bring her industry expertise and clientfocused approach as a Commercial Account Manager, specializing in Cannabis, Construction, and Hospitality.
Powers Insurance & Risk Management
1354 Lee Dr. Edwardsville, IL 62025 (618) 799-2567 andreaw@powersinsurance.com
Family:
Spouse: Andy
Children: Alexis, Collin and Ella
At-Large Board Members
Brian Konen, CIC, CWCA, CRIS
Brian Konen is President of Konen Insurance Agency, where he has worked for 32 years. A graduate of the University of Colorado at Boulder with a degree in Communications and Psychology, Brian is a second-generation leader of the agency founded by his father in 1963. Under his leadership, the Aurora-based firm has grown into a full-service agency providing personal, business, life, health, and employee benefits coverage, and in 2020 partnered with Lakeview Insurance in Chicago. Brian is also an active community leader, having served as President of Big I Illinois and the Aurora Regional Chamber of Commerce, as well as a board member for Plum Landing, the Community Foundation of Fox River Valley, and a trustee at Aurora University and Marmion Academy.
Konen Insurance Agency, Inc.
2570 Beverly Dr Ste 100, Aurora, IL 60502 (630) 897-4239 brian@konen.com
Family: Spouse: Ann Children: Nathan, Charlie, Regan
Kevin H. Lesch, CBC
Kevin Lesch began his insurance career in 2000 when he joined his father’s agency. In 2013 he took over as president and aquired the agency in 2015.
Bartlett Insurance Group, LLC Bartlett, IL (630) 918-9785 klesch09@gmail.com
Family: Spouse: Trisha Sons: Jacob and Gavin
This is your association and as an insurance specialist familiar with the challenges your business faces, your insights and expertise can help shape the future of our association and industry. Your involvement will ensure that Big I Illinois remains a leading resource and advocate for independent agents. Association involvement can help you expand your network, increase your industry knowledge and exposure to developing trends and products, and grow in your profession. Get started by:
Patrick Muldowney
Patrick Muldowney began his career at Kemper Insurance Companies in 1993. In 2017, he became the First Vice President and Assistant General Counsel at Alliance Insurance Services. The agency is the largest specialty brokerage in the U.S., focused on construction, public entity, education, real estate, healthcare, tribal nations, and legal professionals.
Alliant Insurance Services, Inc
353 N Clark Street, Chicago, IL 60654
312-595-7192
patrick.muldowney@alliant.com
Family:
Spouse: Lisa Son: Sean
Ken Samson, CIC
Ken Samson is President of Dasco Insurance Agency, Inc., where he has worked since beginning his insurance career in 1992 after graduating from the University of Kansas. A second-generation leader, Ken joined the family business founded by his father, David Samson, in 1970. Dasco specializes in property and casualty coverage for independently owned businesses and high-net-worth personal lines. Ken has also served in numerous leadership roles for Big I Illinois, including Chairman of the Board and Young Agents Committee Co-Chair. Ken also leads the Northeastern IL Chapter of the Big I.
Dasco Insurance Agency, Inc.
628 Academy Dr, Northbrook, IL 60062 847-291-0660 kens@dascoins.com
Family: Wife: Jeannette Children: Emma and Stephen
Luke Sandrock, CIC
Luke Sandrock began his career in insurance 2009 after graduating from Monmouth College. He joined the family agency, Cornerstone Agency, where he is now Partner. The agency concentrates and specializes in crop, farm and agri-business insurance. Luke is a current Farm Agents Council Board Member.
Cornerstone Agency, Inc. 16255 Liberty St., Morrison, IL 61270 (815) 772-2793 lsandrock@2cornerstone.com
Family: Spouse: Ashleigh Children: Breckon, Jack and Remrey
2025-2026 Committee Chairs
Charles Hruska, IV, CIC, AU, AINS
Chicagoland
Chas Hruska started his insurance career in 2011 with internships. In 2014, he joined Seneca Insurance Company as an underwriting assistant, moving up to Senior Underwriter. Chas then joined his family’s agency in 2018 as Executive Vice President. Hruska Insurancenter, Inc. (now Arthur J Gallagher RMS) was started in 1950 by his grandfather. The agency’s focus is mainly commercial lines supported by personal lines.
Arthur J Gallagher RMS, Inc. 10040 W 190th Pl., Mokena, IL 60448 chas_hruska@ajg.com (708) 719-3770
Family: Wife: Ellese Son: Charlie
Joey Samuelson, CIC, LUTCF, CLU, REBC
Education
Joey Samuelson is Owner and Agent at Compass Insurance, where he has worked since 2015 and became part of the ownership team in 2020. He began his career with Federated Mutual Insurance in 2004 after earning a degree in Finance and Marketing from Millikin University, serving in marketing and management roles for more than a decade. Founded in 1952, Compass Insurance has grown to 11 offices across East Central Illinois and was recognized in 2024 as Agency of the Year by Pekin and Indiana Farmers, as well as a Reagan Consulting Best Practices Agency. Joey is also active in the community through Bloomington Normal Sunrise Rotary, Professionals with a Purpose, Home Sweet Home Ministries, and the McLean Chamber of Commerce CEO Council.
Compass Insurance 1410 Woodbine Suite 1, Bloomington, IL 61704
309-662-6800
joeys@compasscoverage.com
Family: Spouse: Karla
Children: Hunter, Kenna and Grace
Dustin Peterson
Government Relations
Dustin Peterson is the 3rd generation member of the agency, joining the agency in December 2003. He currently serves as Risk Manager, covering all lines of insurance for the agency.
Peterson Insurance Services, Inc. PO Box 377, Clinton, IL 61727 (217) 935-6605 dustin@peterson.insurance
Family: Spouse: Jessica Children: Julian and Vivian
Noele Tatlock
Planning
& Coordination
Noele Tatlock has spent eleven years in the insurance industry and joined Unland Insurance & Benefits in October of 2019 as an agent in Personal Lines and Small Business. She is now the Personal Lines Division Manager. The agency provides Commercial & Personal P&C, Life, Health & Employee Benefits, and financial services.
Unland Insurance & Benefits
2211 Broadway Rd., Pekin, IL 61554 (309) 642-6855 ntatlock@unland.com
Family: Sons: Drew and Dylon
Technology Ray Roentz, CIC
In 2012, Ray Roentz joined Heneghan, White, Cutting & Rice Insurance Agency providing personal, commercial, life, farm, and crop insurance to clients in Illinois, Missouri, and Colorado. In 2021, Ray purchased a majority ownership of the agency and is now President of Heneghan, White, Cutting and Roentz Insurance. Ray is also a member of the Illinois Farm Agents Council.
Heneghan-White-Cutting & Roentz Ins. Agency
200 N. State Street, Jerseyville, IL 62052 (618) 639-2244 ray.roentz@hwcrins.com
Family:
Spouse: Karla Children: Rocho, Robert and Loretta
What prompted you to get involved with the Association? "
In order to serve my clients and be the best agent I could be I knew that I would need a direct line to professionals and experts who have been in the industry for a long time. The association was that "direct line" for me. It helped direct me towards obtaining my CIC, learning management and resources to measure success, and provide all the resources one needs for professional growth. I hope to be involved in the Association a long time so that I may have a chance to pay back the debt that I owe to those who helped me by helping those who follow.
Cody Imming
Young Agents
After playing golf in college for Kaskaskia Junior College and Rockford University and graduating from SIUE in Edwardsville, Cody began his insurance career in 2015 in the family agency. Celebrating 83 years, the agency focuses on Commercial, Personal, Farm, Bonds, Health, Life, and Medicare.
Imming Insurance Agency
589 9th St, Carlyle, IL 62231 (618) 594-4536 cody@imminginsurance.com
Family:
Spouse: Kylie Children: Daughter Logan and Son Woods
2025-2026 Committee Chairs
Farm Agents Council
Trent Munson is Principal and Owner of AgData Insurance Services, Inc., the agency he created in 2015. He began his insurance career in 2009 and spent six years as a Marketing and Sales Representative for ProAg in Illinois and Wisconsin before establishing his own agency. AgData Insurance specializes exclusively in crop insurance, offering Federal MPCI, private hail, and named perils coverage. Trent has also been an active leader with the Illinois Farm Agents Council, serving on the Board since 2017 and is instrumental in organizing the annual FAC Golf Outing.
AgData Insurance Services, Inc. 10454 2160 East Street, Princeton, IL 61356 815-303-8262
trentlmunson@agdatains.com
Family: Wife: Michelle Children: Trevyn and Maycie
Jeff McMillan, LUTCF
AIS Board
Jeff McMillan became licensed in 1989 and started working with Prudential in 1990 selling life insurance and investments. In 1992, he formed McMillan Insurance Services, Inc. and has purchased several agencies through the years. Jeff is a current Farm Agents Council Board Member.
McMillan Insurance Services, Inc. 309 S Crescent St, Gilman, IL 60938 (815) 265-4037
jeff@mcmillanins.com
Family: Spouse: Lisa Children: Jack & Sam
Trent Munson
I have overcome personal lines issues with writing more commercial accounts, cross selling more life, and to continue working my referral networks.
Jr.
Professional photography by Katie Greenwell
Congratulations on your induction as President of Big I Illinois. Tell us how you first got involved with the association.
Thank you. My first “introduction” to the association was at Bolingbrook Country Club. I was golfing with one of my company reps, Kyle Walker, and he introduced me to Tom Ross & Tom Walsh. Both Toms are huge proponents of the Association and sold me on becoming more involved.
Tell us a little about how you started the industry?
Growing up, I had an uncle, Ray Hayes, who was in the insurance industry. He always spoke very highly on the profession and was quite successful. Keeping that in mind, while attending NIU, I took an internship with a Life Insurance company, Franklin Life. I had some success and enjoyed the insurance business, but did not like only being able to offer life products. I heard a classmate talking about a job offer he had at Insure One, and decided to drop off a resume after I had finished my degree.
What do you find the most fulfilling about being an insurance agent?
The opportunity to help educate my clients on protecting their family and assets. Finding my clients the comprehensive coverage they need to properly protect their family and personal possessions at a competitive price.
What challenges have you faced during your career, and how have you overcome them?
Hard markets in personal lines over the past two years have been the worst I’ve seen. It’s not been this tough since the mid 2000’s. Our challenges: The sharp rate increases, the sometimes crazy replacement cost estimates some carriers have pushed, the markets limiting eligibility while forcing high wind/hail deductibles…while still taking 20%+ increases. This has caused me to lose some long-time clients.
I have overcome personal lines issues with writing more commercial accounts, cross selling more life, and to continue working my referral networks.
What other professions have you had?
I have always been either an Insurance Agent or a Personal Lines Sales Manager since I’ve graduated NIU. While in college, I was a Chicago Park District lifeguard on the lake front at Calumet and Rainbow beaches each summer.
What made you want to go through the Executive Committee Chairs?
Being asked by my peers played a key role. Having the opportunity to be a part of something special is hard to pass up.
What new ideas and initiatives are you looking forward to setting forth?
I want to Make Insurance Great Again!
This is a continued work in progress. We have an incredible board and great group of agents on all our committees. The staff at Big I Illinois is second to none. One initiative, I would like to continue, is getting more younger agents involved. Cody Imming, current Committee Chair, has done a great job with the Young Agents. I am looking to try to increase participation with a greater presence throughout the state.
We all know the industry has faced many changes in the last two decades, especially the last few years. What do you see as some of the major industry issues in the immediate future?
Well, obviously the BIG issue now is our government looking to step in and change the rate regulation in personal lines. While none of us appreciate large increases upon renewal, our state, still has a competitive market due to the competition of over 200 companies looking to write home and autos in our state. With our government stepping in, this can decrease the carriers who will continue to write here and could possibly trigger us to have more insurance carrier problems like California… Evan Manning and Brett Gerger have done an outstanding job working with our legislators to limit the fall out.
Looking down the road five, ten years, what other issues do you see independent agents facing?
Possible rate regulation by the state, I believe will keep coming up. Mergers and acquisitions have not slowed down. AI will bring a lot of opportunities and challenges.
What about issues Big I Illinois will have to address?
Well, right now our biggest issue is the State of Illinois attempting to get more involved with rate regulation in personal lines. Phil Lackman, Evan Manning and Brett Gerger are working hard on our agent’s behalf to limit the catastrophe this can become. Now is the time to be more involved.
Tell us about your family? How do they feel about your new role with Big I Illinois?
I grew up on the Southside of Chicago, I am the oldest of three brothers, all Brother Rice grads. I now reside in Crystal Lake and have been married to my beautiful wife, Rebecca, for 27 years. We have four great children, Ashley, Tommy, Tyler, and Aly, and I cannot forget our dog, Cody. Other than Cody, they are all looking forward to being at the convention and are very proud of my new role with Big I Illinois.
How has your involvement with the association impacted you both personally and professionally?
Personally, I have had the opportunity to gain a great network of friends who are now like family. Professionally, I know I have become a better agent working with the Big I of Illinois staff and other agents on the board.
In your opinion, what are the key benefits of Big I Illinois membership?
There are so many benefits. Between the resources, education, advocacy, and convention it’s so hard to say. Myself, personally, I would pick the convention. The one place and time of the year you have a large group of insurance professionals together. The opportunity to discuss common problems, goals, new markets, and networking with your peers. The only place you can tell a good insurance story without putting someone to sleep.
Do you have a personal motto or creed by which you live?
I have a tattoo of my creed on my chest, “No regrets”. I kid, I do not have a motto or creed, nor that tattoo. I do pray every day and thank God for everything and everyone in my life.
What do you like to do in your spare time (hobbies, personal interests)?
I enjoyed coaching football for the Prairie Ridge Jr Wolves football program for over 15 years in the TCYFL league. I also was a coach and President of the Wolves Wrestling club in the IKWF. Both gave me the opportunity to meet and become friends with many other coaches throughout Illinois, and the opportunity to coach on National teams where we traveled throughout the country. Coached with a great group of men, who many are my best friends to this day. Had the opportunity to coach and teach an incredible group of kids who are now outstanding young men.
I’ve also got back into collecting baseball cards, something I enjoyed as a kid.
We speak human, not fine print.
We believe insurance should sound like a conversation, not a contract. So, we skip the jargon and meet you where you are—with tools, insights, and people who know your customers’ industries inside and out, from manufacturers and contractors to breweries and wineries.
That’s how partnerships work. And that’s how we work. Because at EMC, we’re all about Keeping insurance human®
Let’s get to know each other at emcinsurance.com
What lessons from your personal life have you incorporated into your business career?
Always work hard, it will pay off.
What is one fact about you that people would find surprising?
Even though I grew up on the Southside of Chicago, I am a Cubs fan.
Finally, when all is said and done, what is the most important message you hope members take away from your Presidency?
This is your association. We are here to help and support you and your agency. The Big I is your advocate on both the state and national levels. The resources the staff can provide are amazing. Become more involved, if you can’t, have someone in your agency become involved.
ILLINOIS
Rather than attempt to be all things to every kind of business, we focus on the ones we know best—restaurants and bars, grocery and convenience stores, medical clinics and auto service shops—to deliver outstanding property, casualty and workers compensation insurance. Deep niche expertise, with insight into unique business risks, is how we cover the details that make the biggest difference to our policyholders.
To discuss an agency appointment, give us a call at 888.5.SOCIETY or visit societyinsurance.com
There’s Nothing to Lose by Engaging Your Employees
If you’re an insurance agency owner, I’m sure you’re aware that many of your greatest assets are intangibles, such as your reputation, your book of business, and your “goodwill.” But did you know that the agencies with the highest Return on Assets (ROA) are those with the highest number of actively engaged employees? By comparison, those with the lowest employee engagement numbers generally have greater turnover, fewer satisfied customers, and lower profitability.
That’s why it’s difficult to understand why so many agencies are inconsistent when it comes to employee engagement. Perhaps they don’t realize the effect it has on their current productivity and future prosperity.
Remember The Great Resignation? Now Gallup has come up with a new term: The Great Detachment. This occurs when employees decide that if the job market is weak, they’ll stick with their current employer until something better comes along, which only enhances their feelings of disconnection.
According to Gallup’s annual State of the Global Workplace Study, employee engagement in North America reached an 11-year low in 2024. Their stats indicate that:
• 70% of workers are disengaged. That’s up from 67% in 2023.
• 51% have quietly quit. We’ve all heard about the impact of the quiet quitters. The good news is that they are still doing their job, but barely. They’re coasting and doing as little as possible. While they aren’t necessarily negative, they’re also not contributing all that much. In terms of retention, these folks are at risk.
• 77% of voluntary leavers either left after three months of searching or were actively seeking a new job when they were approached by headhunters.
• 41% of employees leaving jobs cite engagement and culture as the primary reason. They’re looking for better opportunities, although they can be persuaded to stay.
By Kari Glennon
• 16% have loudly quit. Employee engagement pros refer to these people as corporate terrorists! They speak loudly and negatively about the organization and cause considerable disruption within the office. Outside the office, they tell anyone who will listen how much they dislike their job. It’s likely they are seeking employment elsewhere as I write this. They need to go ASAP!
Keep in mind that disengaged workers cost businesses $8.8 trillion globally in lost productivity. You need to find out what’s going on with them so you can keep them. Otherwise, when they leave, you lose their goodwill, their knowledge, the trust of their customers, and their relationships with co-workers. You also lose money.
Turnover is a huge cost for organizations. The amount of time, effort, and money that companies pour into new employees is significant. To invest all that into individuals only to have them leave because they don’t feel any sort of attachment or loyalty to the organization is a tremendous loss, internally and externally. It’s much more positive and cost-effective to commit to an employee engagement program or process.
Nurturing Engaged Employees
Employee engagement goes deeper than having employees who are happy and believe in an organization. Actively engaged employees feel connected to their organization and have a sense of camaraderie with their work family. Employees who work eight or more hours a day, Monday through Friday, spend more waking hours with their colleagues than with their family and friends outside of the work environment. So, if you have employees who are not engaged with the organization and the team they work with, they are not going to thrive or be happy.
Ever since the pandemic, there’s been increased emphasis on mental health and wellness in the workplace. Whether that’s had a positive effect is questionable. According to the latest North American Life Evaluation survey, well-being among young workers has continued to drop over the last two years.
The statistics are troubling:
• 57% feel a lot of stress every day
• 17% have a lot of anger
• 22% feel sad a lot
• 69% think it’s a good time to find a new job
• 43% intend to leave their job
So why the dissatisfaction? In general, many employees don’t have a meaningful connection with their job or their employer.
Often, employers will say their employees are their number one asset but fail to share that information with them or show their appreciation. Employees who say they feel cared for by their employer are apt to report greater engagement and satisfaction than employees who feel unseen or insignificant on the job.
Also, too few employers treat their employees as if they’re key to the organization’s success, when in fact they are largely responsible for it. Do your employees feel engaged and appreciated? If not, you need to examine why they are disengaged and then find ways to prove that you value their contributions.
Exceeding Expected Benefits
Of the many things organizations can do to show employees they care, offering a desirable benefits package tops the list. Employee compensation isn’t just a weekly or semi-monthly paycheck, but their overall benefits package, as well. Typically, it includes health insurance, a 401(k) match, paid holidays, vacation time, and more. Employees have come to expect those things. This is a huge expense for most agencies. In fact, employee benefits generally are the second-largest line item on a budget next to payroll.
But what else can you offer above and beyond the basics? Often, it’s the small, simple things that make a big difference, for better or for worse. For instance, one organization always provides a bowl of healthy snacks for employees. However, I know of another agency that changed coffee vendors to save money, which almost cost them their workforce! Employees were infuriated because they had not been consulted about the new vendor (whose coffee they didn’t like).
Small changes may look good on a spreadsheet but if employees feel a major impact in their day-to-day work life, that small change may not be worth your team’s satisfaction.
What kinds of benefits do you offer? Are they what your employees want? Have you asked them? Unless you ask, you don’t know what’s important to them and why.
It’s incumbent upon leaders to provide an environment where employees feel appreciated, and their voices heard. At the same time, I urge you to never ask for employee feedback unless you intend to use it. It’s a slap in the face when someone makes a request that isn’t acknowledged. Often, employees are already suspicious when asked for input, even if they’re taking an anonymous survey.
After you’ve asked for input, always acknowledge it. It’s so important to let people know they’ve been heard. There’s nothing worse than not knowing if someone got your message, so even if you choose not to implement an employee’s recommendation, let them know you appreciate their ideas. Remember, feedback is a gift. If they’re willing to be honest, it’s up to you as a leader to do something with it.
Why Bother?
In 2024, Gallup surveyed organizations with a consistent employee engagement process in place. In comparing the organizations with the top 20% and the bottom 20% employee engagement scores, Gallup found that those in the top 20% reported numerous benefits, including:
• 78% less absenteeism
• 51% less turnover
• 68% improved well-being
• 10% higher client loyalty. Renewable revenue is crucial for agency cash flow, profitability and valuation. Customers serviced by engaged people are more loyal and, therefore, more likely to refer you to others. Further, they’re usually willing to pay more for your services.
• 23% higher profitability
The independent insurance agency is no different from any of the types of businesses Gallup surveyed. The bottom line is the same: Engaged employees are good for business!
I realize that agency leaders have many things to do, but they really need to engage their team if they want their business to thrive.
In some ways, it’s like parenting. When my children were much younger, I needed someone to be with them while I was at work. I soon discovered that there’s a big difference between a nanny who watches children and keeps them safe, and one who gets down on the floor and plays with them! I didn’t want a babysitter; I wanted my kids to be enriched and engaged. The nanny I hired was terrific and has been like a member of our family ever since.
The same applies to agency leaders and employees. As a leader, how engaged are you with your employees? How frequently do you speak to them? Do you know their names? Do you know what they’d like to change at work? Do you know what their needs are?
You can hire someone to find out. There are companies that do nothing but employee engagement for insurance companies. If that sounds like a smart route to take, I encourage you to do so. In the interim, you can reach out to employees to connect with them and begin down the road of positive engagement.
Obviously, agency leaders have a fiduciary obligation to be profitable and grow each year. But it also is their responsibility to provide an atmosphere that helps their employees grow and become the best version of themselves professionally. They must be heard and appreciated for that to happen. As an agency leader, are you on board with that idea? You’re apt to miss the boat unless you have employee engagement on your radar.
The bottom line is: You don’t have a profitability problem; you have a people problem.
Kari Glennon, senior consultant of Sitkins Group, Inc., has been a sales and marketing professional within the insurance industry for nearly 25 years. Find out more at sitkins.com.
It’s incumbent upon leaders to provide an environment where employees feel appreciated, and their voices heard.
Why the Emotion of Leadership Matters Just as Much as Strategy
By Mick Hunt
It’s a trap that all leaders can easily fall into. We get so obsessed with KPIs and tactics that we lose sight of what truly builds connection in our businesses: emotion. Leaders lead by example. If you can’t feel your team, you can’t lead them. If you can’t regulate your own emotions, you can't expect others to trust and follow you.
Emotional intelligence is often still treated as a soft skill in the workplace, but that diminishes its value. It’s not soft to be emotional; it's human. And we need more leaders who allow themselves, and others, to be human at work. Emotionally intelligent leadership enables a culture of connection - and a connected team is more engaged, dedicated and productive.
Research shows that psychological safety, which creates an environment where people feel safe to share their ideas, admit mistakes, suggest improvements and be vulnerable, “substantially contributes to team effectiveness, learning, employee retention, and - most critically - better decisions and better performance." Psychological safety also improves feelings of inclusion. According to BCG data, "when psychological safety is high, only 3% of employees are at risk of quitting.”
Unfortunately, many employees are feeling detached from and discontented with their work. In a 2024 Gallup survey, only 18% said they were "extremely satisfied” with their job, and 51% said they were “watching for or actively seeking a new job.” Connection matters to employees, yet it’s lacking in a lot of workplaces. A 2023 HubSpot report found that while “52% of respondents would prioritize great relationships with their colleagues over a 10% salary increase,” 66% don’t feel strongly connected to their co-workers.
Change starts at the top. The small decisions we make every day as leaders shape the culture and direction of our organizations.
The Four Emotional Must-Haves of Modern Leaders
1. Presence
Every good or great leader I've met has had presence. The saying "be where your feet are" rings true. Start with being physically present, and then being emotionally present follows naturally. You don't need an open-door policy when you're already where your people are. Employees don't feel like they need to walk into your office if you’re making the rounds and letting them know you're available.
2. Empathy
Empathy is a core component of emotionally intelligent leadership. When you understand what drives your employees emotionally - how they think and feel and experience the world - you open the door to both greater connection and performance.
3.Courage
Courage is one of the four pillars of my leadership framework. As an emotionally adept leader, you have the courage to tell the truth when it would be easier to stay silent. You are able to have tough conversations with your team when necessarytalking about the real message instead of hiding behind data and metrics.
4. Restraint
Any leader can speak their mind, but a great leader learns to pause before reacting. The simple act of taking a breath and choosing your words wisely is a powerful form of leadership. We're often taught to follow our instincts, but we also need restraint to make better decisions.
Five Strategies For Building Emotional Intelligence
1. Follow The Three-Second Rule
Before you speak or act, pause for three seconds and ask yourself, "Am I responding from purpose or from protection?" Practice a moment of restraint and gather your thoughts. Answering this one question will help you understand what you are really feeling and, in turn, connect with other people in a more productive way.
2. Do a Weekly Emotional Audit
Every Friday, answer three questions in writing:
• What emotions led me this week?
• Where did I ignore someone else's emotional signal?
• What one moment required more emotional maturity than I gave it?
I’ve done this weekly audit every Friday for the last two years, and it has been a game changer. No matter what our age, we are always learning and developing our emotional maturity. We won't always get it right in the moment, and this simple reflection helps clarify lessons and measure progress.
3. Call The Room, Not Just The Shot
Before jumping straight into starting a project or rolling out an initiative, read the room first. Get a sense of your team's energy and emotions. Are they feeling tense, nervous, excited, optimistic? When you're in a remote meeting, make sure everyone has their video on. Pay attention to their body language as well as their words and let those cues direct your response.
4. Connect, Then Correct
Before giving feedback, do a quick check-in with yourself. Ask: “Am I trying to correct them ... or connect with them?” Sometimes, when you think you need to take corrective action with a team member, you're really just feeling disconnected from each other. Take the time to explore your role in bridging this gap. Have you had enough conversations to get on the same page? Are you missing something important? What’s at the heart of the problem?
5. Name The Unnamed
In times of stress, change or uncertainty, learn to talk about the elephant in the room. If you notice that something is off, bring it up directly. For example: “I know morale feels low right now - but I want to acknowledge it, not ignore it. And I want us to talk about why.”
Sometimes, just recognizing that there is an issue to address can draw emotions out and put people at ease. My friends call me "The Inconvenient Truth" because I have a tendency to discuss the tough but important topics. Open communication can be uncomfortable in the moment, but it always leads to positive developments in the long run.
I once coached a CEO of a Fortune 500 company who believed emotion had no place in leadership - until he lost his top three leaders in six months. Then he started to look beyond KPIs to understand the impact of emotional connection on his team and completely turned around the company culture. The company soon celebrated a major milestone: going 90 days without losing an employee.
Another leader had the mindset that he always needed to have the answer to every question - which became a roadblock to communication and connection. When he realized that it was okay not to know everything, he learned to be more present with his team so they could find answers together.
We think leadership is about providing direction - but real leadership starts with understanding and prioritizing the emotional direction of the team.
This article was first published for Forbes Business Council.
Mick Hunt is an innovative and visionary business leader, renowned for founding and scaling multiple successful companies. He is the CEO of Mick Unplugged.
Research shows that psychological safety, which creates an environment where people feel safe to share their ideas, admit mistakes, suggest improvements and be vulnerable, “substantially contributes to team effectiveness, learning, employee retention, and - most critically - better decisions and better performance."
How to Navigate Common
GROWING PAINS in Independent Insurance Agencies
By AgencyFocus
As independent agencies grow, they often encounter a range of challenges that feel like growing pains. These hurdles can be frustrating, but they’re also signs of progress. Recognizing them early and having a strategy to navigate each one can help agencies maintain momentum, preserve culture, and build a strong foundation for the future.
Here are the most common growing pains agencies face as they scale:
Leadership Bottlenecks
In many agencies, the founder or principal wears too many hats for too long. As the agency grows, this centralized decision-making model becomes unsustainable. It slows down operations, causes burnout, and limits team development.
Solution: Delegate authority by clearly defining leadership roles, building a strong middle-management layer, and investing in leadership training. Letting go doesn’t mean losing control. It means setting up the right structure to grow beyond the founder.
Lack of Defined Processes
When an agency is small, informal communication and flexible systems may work. But as staff and clients increase, the lack of consistent procedures can lead to confusion, rework, and customer dissatisfaction.
Solution: Document standard operating procedures (SOPs) for everything from quoting and renewal processes to hiring and onboarding. Use technology to streamline workflows and reduce manual handoffs.
Hiring the Right People at the Right Time
One of the most difficult transitions is scaling your team. Agencies often wait too long to hire, overhire too quickly, or bring on the wrong people for the stage they’re in.
Solution: Hire ahead of the curve when possible, focusing on people who align with your culture and bring skills that support your strategic goals. Consider building job descriptions around the work you need done, not just who left or what’s always been.
Inefficient Use of Technology
Many agencies operate with outdated or mismatched systems. As they grow, the patchwork of tools and manual workarounds creates inefficiencies and data blind spots.
Solution: Invest in platforms that scale with you. Review your tech stack regularly, eliminate redundancies, and ensure your systems are integrated and aligned with your business objectives.
Misaligned Compensation and Incentives
As the team grows, compensation structures that worked in a smaller agency may no longer motivate the team or may even create internal friction. This is especially true when producers, service staff, and leadership roles evolve.
Solution: Revisit compensation plans to align with your current goals and financial position. Balance incentives between new production, client retention, and operational efficiency. Transparency is key.
Culture Dilution
Culture can shift quickly when headcount grows. Without intentional effort, the values and personal connections that once defined the agency can weaken.
Solution: Define your culture intentionally and communicate it often. Build it into your hiring, onboarding, and performance processes. Culture isn’t just what you say, it’s what you do, celebrate, and hold people accountable to.
Client Segmentation and Service Inequity
As books grow, service expectations vary widely across clients. This can result in uneven client experiences, over-servicing low-revenue accounts, and strained team capacity.
Solution: Segment your clients and establish tiered service models. Use data to understand which clients generate the most value and how best to support each segment without exhausting your team.
Inadequate Financial Visibility
When an agency grows, so does its financial complexity. Leaders often lack the timely, detailed insight needed to make strategic decisions around hiring, reinvestment, or expansion.
Solution: Move beyond basic bookkeeping. Implement financial reporting that breaks down revenue, expenses, profitability, and cash flow by segment or producer. This empowers smarter, faster decisions.
Change Resistance
Every new phase requires change, new tools, new roles, new ways of thinking. But many team members struggle to adapt, especially if they’ve been doing things a certain way for years.
Solution: Communicate the why behind each change. Provide support, training, and room for feedback. The more people feel included in the evolution, the more likely they are to embrace it.
Lack of a Clear Long-Term Vision
Growth for the sake of growth can lead to mission drift. Agencies without a clear roadmap often find themselves spread too thin, reactive instead of strategic, and unsure where to go next.
Solution: Revisit your mission, vision, and goals regularly. Where do you want the agency to be in three, five, or ten years? Use that vision to drive decisions, rally your team, and measure success.
Growth isn’t painless, but it’s a sign that your agency is succeeding. By recognizing these common growing pains early, you can take proactive steps to address them, avoid costly missteps, and build an agency that thrives not just in size, but in strength, culture, and sustainability.
AgencyFocus is dedicated to helping independent agents understand their value and make informed decisions by uncovering the data and insights within their agency. Find out more at agency-focus.com.
Rediscover Foremos t ®
For Most Everything
Now Accepting New Students!
Develop your agency’s talent into confident, connected future leaders.
Transform talented employees, whether new or experienced, through the dynamic Rising Insurance Professionals Program (RIPP). This distinctive program enhances employee confidence, fosters networking, and bolsters the overall performance of the next generation of leaders. The program framework emphasizes personal and professional development, community engagement, and valuable networking opportunities.
Over the course of the program, participants will take part in five immersive, in-person gatherings.
Session One - February - Springfield, IL
Insights and Connections
Session Two - April - Springfield, IL
Advocacy and Government Relations
Session Three - May - St. Louis/Southern IL
ilbigi.org
Sales & Leadership
Session Four - August - St. Charles, IL
Behind the Carrier Curtain
Session Five - October - Peoria, IL
CONVO and Graduation
2025 RIPP Attendees are saying...
“I
“I left each session more confident.
“It’s nice to have this group to bounce things off of.”
ILLIN O I S Spotlight on Recognizing Bright Stars in the Industry.
Why did you choose to pursue a career in insurance?
Stability and the act of helping other people were the two things that led me into choosing a career in insurance. I liked knowing that providing insurance solutions will always be a necessity to peoplewhether that be in their personal life or in business. Additionally, I have the privilege of working with a diverse group of people every day from service representatives to large business owners. Being able to come up with a solution-based plan that will work for their everyday practice was a big factor that drew me to this industry.
What obstacles did you face when you first started, and how did you overcome them?
When I first started, I was so overwhelmed by everything I didn't know. There seems to be an unlimited list of technical-based terms in insurance and an even bigger list of tricks to use when making a sale. It's been said to me almost every day since I have started in the industry, "I learn something new about insurance every day." Learning to accept that the unknown is an opportunity to ask questions and, in turn, add something to my toolkit has allowed me to grow as a professional.
What’s something people should know about your generation in the workplace?
My generation grew up with endless resources of information. I can remember using Google on my parents' desktop to ask a simple question from a very young age. Other generations might think of this as using the easy way out. I believe using the resources we have around us to our advantage will set us apart in the industry. Having this at our fingertips will not only help our generation, but additionally assist in training generations above and below us as well in the workplace.
How has this industry impacted your life?
This industry has given me the opportunity to build relationships in places I couldn't have imagine reaching when I first started. Putting yourself in someone else's shoes is a major contributor to gaining the trust of an individual. Once you have that relationship, they will always have your back and help you out when you are in a bind. The relationships I have built in just a few short years has me excited for what's to come in my career.
ILLINOIS
Annual Business Meeting Goes Virtual!
Big I Illinois held its second ever virtual State of the Association Update and Annual Business Meeting on September 9th. Charles Symington, CEO of the Independent Insurance Agents and Brokers of America (IIABA/Big I) updated members on the national tools and resources they can access. He reviewed the top federal government affairs issues for Big I: addressing legal system abuse, advocating on federal crop and flood insurance programs, supporting federal efforts to address market dysfunction from natural disasters, and maintaining favorable task policy. Thanks to Big I efforts, the 20% tax deduction for pass-through entities was made permanent and independent agencies are able to take full advantage of the provision.
Big I Illinois President Pat Taphorn shared a brief update on new programs and initiatives that the state association introduced over the past year to benefit members like you. Did you know that we’ve supported an insurtech? Started a women’s networking group? Launched a self-study CE book? If not, check out the recorded version of the . It’s only 30 minutes!
Phishing Simulation & Training Program
Gerger Speaks at ILHIC's Fireside Chat
Brett Gerger, Big I Illinois Director of Education and Agency Resources, recently spoke at the Illinois Life and Health Insurance Council's conference during a Fireside Chat with Kate Morthland, Director of Policy and Advocacy for the organization.
Illinois Young Agents Finalists in
Two Categories
The Big I Illinois Young Agents Committee (YAC) was recognized as a finalist for two awards that were presented at the Big I Young Agents Leadership Institute in Nashville. They were recognized for Membership Development and Innovation.
Four members of the YAC attended, along with their staff liaison Rachel Romines. They attended sessions on building confidence, making the most out of networking, AI and were able to ask a panel of agents and leaders “anything” ranging from employee/co-worker situations to finding your voice in your office.
Big I Illinois Education Program Receives Diamond Award
At the Big I National Education Convocation in Nashville, the Big I Illinois Education team was recognized with the Diamond Award for Excellence in Insurance Education.
They’re not just workers. They’re people.
Injuries happen — even when a business does everything right. With West Bend workers’ compensation coverage, you not only help protect your client’s business, but you also give them peace of mind that their people are being cared for.
We help you deliver the coverage your clients need with the service they deserve.
That’s the power of The Silver Lining® . The Worst Brings Out Our Best®.
Thank you to our Associate Members.
Diamond Level
Platinum Level
Surplus Line Association of Illinois
Silver Level
Bliss-McKnight IMT Insurance
Gold Level
Arlington/Roe
Blue Cross/Blue Shield of IL
CRC Group
Pekin Insurance
Inc.
1Fort
A. J. Wayne & Associates
AAA, The Auto Club Group
AMERISAFE
AmTrust Insurance
Auto-Owners Insurance Co.
Berkley Small Business Solutions
Berkshire Hathaway GUARD Insurance Companies
BlueSky Restoration Contractors, LLC
Boundless Rider
BriteCo
Central Illinois Mutual Insurance Company
Chubb
Columbia Insurance Group
Cowbell Cyber
Cray, Kaiser Ltd.
Donald Gaddis Company, Inc.
Donegal Insurance Group
EMC Insurance
Encova Insurance
Erie Insurance Group
Foremost Insurance
Forreston Mutual Insurance Company
Graham-Rogers
Grinnell Mutual Reinsurance Company
IA Valuations
Illinois Mine Subsidence Ins Fund
Bronze Level
Illinois Public Risk Fund
Imperial PFS
Independent Mutual Fire Insurance Company
Indiana Farmers Insurance
Insurance Program Managers Group (IPMG)
J M Wilson/RT Specialty
Levitate
Liberty Mutual/Safeco Insurance
Limit
Madison Mutual Insurance Company
Main Street America Insurance
Mercury Insurance Group
Midwest Insurance Company
Nationwide
Paychex HR and Payroll Solutions
Rockford Mutual Ins. Co.
SECURA Insurance
ServiceMaster DSI
Society Insurance
SPRISKA - Specialty Risk of America
Steadily
Summit Insurance
Travelers
W. A. Schickedanz Agency, Inc./Interstate Risk Placement
West Bend Insurance Company
Western National Insurance
Westfield
XPT Specialty
October 28-29
Virtual Class 16 hours of IL CE credit
In this CIC Personal Lines course, you will focus on the Property and Casualty insurance industry, covering topics related to Personal Residential, Personal Auto, and Personal Umbrella or Excess Policies. Through exploring the intricacies of policy coverages, limitations, and exclusions you will be able to identify risks and coverage gaps of personal lines clients, offer coverage solutions, and learn how to respond in the event of a loss. ilbigi.org/education
Associate Copper Members
Adolfo G Salvador dba Protectall Salvador DesPlaines, IL
Steven F Smith Orland Park, IL
William Wiewel Insurance Golden, IL
For information regarding Big I Illinois membership or company sponsorship, contact Lori Mahorney, Director of Membership Services, at (217) 321-3008, lmahorney@ilbigi.org.
Capital Premium Financing Draper, UT
Cloud VA (Virtual Assistants) Roselle, IL
Glatfelter Public Entities York, PA
Lift Local LLC Lehi, UT
Unified Group Services Anderson, IN
LOOKING FOR AN EXIT STRATEGY?
23. Are you looking for an exit strategy while still continuing to produce for a few years or are you ready to sell now? Paczolt Insurance would like to talk with you! We are an independent agency dating back to the 1970s that is located in the western suburbs. Our focus is on mid-to-small commercial accounts and personal lines. Our companies include EMC, Badger Mutual, Safeco, Progressive, and Travelers. We have the flexibility and capital to get a deal done. Contact:
Susan Troppito
Paczolt Insurance susan@piaigroup.com (708) 215-5202
AGENCY WANTED
20. Since 2004, Central Illinois Agents Group LLC has been providing independent agents with a variety of markets with contingency opportunities. Agents have availability to several markets that they may not be able to sustain or maintain on their own. We have markets for personal, commercial, agricultural and crop insurance lines. Let us help you get to the next level.
Visit www.ciagonline.com for contact information.
AGENCY/AGENTS/PRODUCERS WANTED
02. Forest Park/Oak Park agency for over 60 years, will meet your needs by providing space, markets, marketing & sales support, automation, merging with or purchasing your agency. Perpetuation/ Succession Plans, Buy-Sell Agreements also available. We have experienced, educated and dedicated staff for you and your clients. Have access to our numerous companies, office services and many other resources. Please look closely at us- we are an agency you want to do business with! We’ve done it before, we know how- we make it easy! Visit our website at forestagency.com/agents.html, or call for a confidential discussion and a list of Agency benefits.
Dan Browne will provide an agency evaluation/appraisal at little cost to you. Please call:
Dan Browne or Cathy Hall Forest Insurance/Relation Insurance Services (708) 383-9000
www.forestinsured.com/mergers-acquisitions
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