IHS, The Institute for Human Services Fiscal Year 2022 Annual Report

Page 1

Fiscal Year Annual Report (July 1, 2021 – June 30, 2022)

To create and offer tailored solutions for those in crisis, and nurture homeless people toward greater self-direction and responsibility.

MISSION VISION

A community where homeless people are empowered with hope, dignity, and confidence to quickly access and sustain a safe, decent and affordable home.

CORE VALUES

Alakai

Leadership by example. We take initiative and empower others to find their voice.

Haahaa

Humility. We are open to learning from one another, admitting our mistakes and living transparently.

Hoohanohano

Honor the dignity of others. We practice and cultivate respect for all guests and protect their rights and privacy.

Hookipa

The hospitality of complete giving. We welcome guests with the spirit of aloha and offer the gift of hope.

Kuleana

One's personal sense of responsibility. We encourage and challenge guests and staff to accept responsibility and be held accountable.

Kulia ika Nuu

Pursuing excellence. We commit to growing our competence in helping our clients achieve their goals.

Lokahi

Collaboration and cooperation. We work in harmony and concert with each other and others outside our organization. We achieve more when we work together.

Malama

To care deeply. We serve, honor, and inspire our guests to be part of an ohana that genuinely cares.

2 FY2022 ANNUAL REPORT
Cover Photos (left to right, top to bottom): Taking Root, Mental Health Seminar, Sumner Men's Shelter, Development, Children's Program, Health Services and Outreach Program, Veterans Program, Meal Program, and New Leaf

The cycle of homelessness ends when an individual or family finds a place to call home. This year, through partnerships, new sites, and a lot of hard work, IHS expanded capacity to move people in crisis from shelter or the streets to a home of their own. The adoption of Kahauiki Village, the expansion of the community re-entry program, and the opening of kupuna bridge housing means that more individuals and families get to experience the safety and comfort of home.

As part of a larger system of care, IHS continues to seek ways to collaborate in serving people experiencing homelessness. This year those efforts included enhancing outreach services, opening new facilities, advocating for more effective care for the chronically homeless, and continuing to serve those at risk of losing their homes. IHS also focused this year on building organizational sustainability so that we will be here to support the community for years to come.

CONTENTS 3 THE INSTITUTE FOR HUMAN SERVICES, INC.
TABLE OF
Case Management 13 Emergency Shelters 14 Specialty Shelters 15 Meal Program 16 Volunteer Program 17 FY2022 Donors 18 Tribute Gifts 21 FY2022 Financial Report 22 Senior Staff & Board of Directors 23 Executive Director Message 4 Our Impact 5 Children's Program 6 Kahauiki Village 7 Housing Program 8 Employment Services 9 Health Services 10 Outreach Program 11 Community Re-entry 12 HUMAN
VOICES
BOARD

EXECUTIVE DIRECTOR MESSAGE

Welcoming a Return to Normalcy

As another pandemic year marched on, we were again challenged to adapt and meet the changing needs of our community. Your support made it possible for us to continue keeping people safe while welcoming a return to normalcy.

For years, your compassion has helped address needs in our community that would otherwise go unfilled. Accepting individuals into shelters who have nowhere else to go, connecting with vulnerable and sometimes volatile people on the streets, feeding people who would otherwise go hungry. To truly end homelessness, we must constantly be looking at new ways to help and new populations to serve.

This year, we expanded and contracted services. When other isolation sites shut down, we opened a temporary isolation and quarantine site for homeless individuals on the grounds of Hale Mauliola Navigation Shelter on Sand Island. When the need for urgent medical and pharmacy care decreased due to lifting COVID restrictions, we shut down those services and began focusing more on case management and increasing shelter capacity again.

Your steadfast support has made it possible for us to adapt and evolve, refining what works for the moment but also for the future. Read on to hear more about the impact your support had this year, the changes you made possible, and the lives uplifted by your generosity.

Connie Mitchell, M.S, APRN Executive Director
4 FY2022 ANNUAL REPORT
IHS was named one of Pacific Business News' 2022 Best Places to Work, a credit to our compassionate and hardworking staff.

meals served by the Meal Program

577

304,214 clients served through Employment Services

387 individuals kept housed through Homeless Prevention programs

1,101

6,684

patient visits through Health Services

individuals served across all programs

468

children served through Children's Program

the numbers

clients served through Rapid Rehousing, Housing First, & Permanent Supportive Housing

1,692

871 veterans served by Veterans Program 5 THE INSTITUTE FOR HUMAN SERVICES, INC. HUMAN

133 OUR IMPACT by

6,842 individuals served with Case Management

individuals served through Outreach Programs

CHILDREN'S PROGRAM

468

children served

Facilitating New Opportunities for Keiki

In March, just in time for Spring Break, the Children's Youth Center opened its doors at Kahauiki Village. The center provides a dedicated indoor space for the after school children’s enrichment program, and welcomed keiki from Kaaahi

Women's and Family Shelter for Spring Break and Summer Fun. The center was furnished with technology, furniture, games, and books through donations from community partners and a generous grant from Central Pacific Bank.

children served

124

344 children served at Kaaahi

468 children served at Kahauiki Village

Kahauiki Village Students Participate in National STEM Summit

A group of Kahauiki Village (KV) students participated in AT&T's Connected Nation Kids Tech Summit, placing fourth. They created a community website for posts about upcoming events, images from past events, and information about different

programs and services available to KV residents. They were inspired by a desire for their neighbors to be more engaged. "[KV] is a safe place where people can come to have a house, and we want them to feel safe here," said one student.

Children from Kaaahi Women's and Family Shelter joined with keiki from Kahauiki Village for Spring Break and Summer Fun activities.
6 FY2022 ANNUAL REPORT

Building Futures Together

Kahauiki Village (KV) provides permanent housing for formerly homeless families. This year, 157 households called KV home, totaling 681 individuals. Supportive services at KV include case management, employment services, children’s programming, and low-cost childcare on-site in partnership with Parents and Children Together. The village also includes a recreational pavilion, post office, playground, convenience store, children's youth center, and community garden.

Community organizations and volunteers host events with support from the Resident Hui, providing ample opportunities for families to have

fun together, making memories to last a life time. Events this year included: back to school haircuts, writing letters to Santa, an Easter egg hunt, and various after school and weekend enrichment activities.

KAHAUIKI VILLAGE individuals served 681

In April, the aio Foundation entrusted ownership of KV to IHS. A long-time partner, IHS has offered supportive services to households. In this expanded capacity, IHS will serve as property manager and provide supportive services.

Chevalee and her family moved in with the first cohort of residents and still call KV home. Today they are active community members, including participation in the Resident Hui.

Strengthening Families

IHS joined Aloha United Way and Hawai‘i Community Foundation's 2022-2024 Asset Limited, Income Constrained, Employed (ALICE) Cohort, supporting the work with families at KV. The cohort includes many service providers focused on collaborating to create lasting positive change for families.

Kahauiki Village founding partners and advocates gathered to celebrate the turn over of property management to IHS. Left to right: Corbett Kalama (The Harry and Jeanette Weinberg Foundation), Duane Kurisu (aio Foundation), Connie Mitchell, Lloyd Sueda (aio Foundation), and Xan Avendano (The Harry and Jeanette Weinberg Foundation).
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HOUSING PROGRAM

Forging a Path to a Stable Home

For those experiencing a homeless crisis, the path to stable housing is rarely linear. It is a winding road filled with obstacles, challenges, and opportunities. IHS' Housing Program helps ease the transition by helping individuals find their next home.

Housing placement and rental assistance programs are designed to prevent and end homelessness. Populations served include:

• Households on the verge of homelessness

• Those currently experiencing homelessness or who are doubled up with others

• Individuals staying in shelter

• The chronically homeless – who often struggle with disabilities, substance use disorders, and/or mental illness

Housing specialists connect households in need with a place to live. They identify reasons the household is in crisis, connect underemployed people with employment services or other support, help them apply for and use housing vouchers, connect them with prospective landlords, and provide move-in assistance for households in need.

This year, COVID-related funding for IHS homeless prevention efforts from federal sources that began during the pandemic quickly dried up. However, local and private funding sources ensured IHS could continue helping those who had always needed it the most, households faced with eviction after the eviction moratorium was lifted.

117 Rapid Rehousing

Number of Individuals Stabilized by Program

577 Homeless Prevention

93 Permanent Supportive Housing

177 Housing First

Jean moved to Hale Mauliola after her rental home burned down just weeks after her husband passed away. After working with her housing navigator, she is now housed in an apartment of her own.
8 FY2022 ANNUAL REPORT
total clients served 964

EMPLOYMENT SERVICES

1,101

clients served

Hele2Work employment services help clients with resume writing, interview preparation, soft skills training, and application assistance. Job search and placement is through local job fairs and referrals to business partners.

Taking Root is IHS’ Urban Agriculture Program where participants engage in a unique learning experience, working together in growing their own organic food within hydroponic, aquaponic, and traditional grow systems. Produce harvested by Taking Root is shared with the IHS Kitchen, sold in monthly pop-up farmers' markets, and in local grocery stores.

New Leaf is a pre-vocational training program with three learning tracks: janitorial, landscaping, and building maintenance. Participants may select one or a combination of tracks, in order to update or learn new skills that can be applied directly in today’s job market. After completing courses, participants are able to earn as they learn, and be referred to business partners for potential hiring.

individuals served 906 including instruction offered through one-on-one distance services. job-learning projects completed 421

pounds of produce harvested 1,000 +

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6,684

patient visits

Nurturing Minds and Bodies to Greater Health

The IHS Sumner Health Services Center provides urgent care, health screening, medication management, health maintenance coaching, and referral services. Similar services are available through a collaboration with the Kalihi-Palama Health Center at the Kaaahi Women’s and Family Shelter.

Demand for health services continued to increase this year as a result of needing to prevent, diagnose, and isolate COVID infectious people within our congregate settings. IHS expanded medical staff to meet the increased demand, making it possible to serve more patients and deliver better quality of care.

IHS mental health professionals serve many people with mental illness in shelters and on the streets. They maintain relationships with individuals with mental illness and provide treatments ranging from counseling to administering long-acting injectable antipsychotic medications.

IHS Health Services and Case Management partnered with the Honolulu City and County's Homeless Outreach and Navigation for Unsheltered Persons (HONU) serving 1,070 clients across both Urban Honolulu and suburban sites.

1,976

Individual patients

In response to closing COVID hotels, IHS created a temporary site for guests needing isolation before entering shelter.

1,409

5,275 psychiatric clinical visits

physical health clinical visits

Thank you to our community partners, the University John A. Burns School of Medicine, University of Hawaii Nancy Atmospera-Walch School of Nursing, Hawaii Pacific University School of Nursing, and licensed professionals, who volunteered much needed psychiatric and medical help to shelter guests and clinic patients.

Dr. Koyanagi and the IHS Street Medicine Team regularly visit with unsheltered clients in Urban Honolulu.
10 FY2022 ANNUAL REPORT HEALTH
SERVICES

Delivering Invitations to Change

Outreach teams provide consultation to complete assessments of unsheltered homeless adults and families. These assessments prompt efforts to connect them with services including facilitating transitions into emergency shelter and stable housing, psychiatric evaluation, medical intervention, substance abuse treatment, and more.

IHS Outreach Teams regularly visit parks and streets of Metro Honolulu, Waikiki/East Honolulu, and Windward Oahu, building rapport with unsheltered individuals, and offering referrals to appropriate services to help them move toward stable housing. Last year, the IHS Outreach Team served a total of 871 individuals through outreach and service centers. Programs include:

General Outreach which accepts community referrals, and connects homeless households with shelter and resources.

The Outreach Navigation Program (ONP) helps initiate/ reinstate treatment for homeless individuals with serious mental illness; those who need court order intervention to facilitate treatment.

The Homeless Triage and Transfer (HTaT) Program is designed for chronically homeless individuals who are ready to get clean and sober; those willing to enter treatment and shelter.

Homeless Intensive Case Management (ICM) assertively outreaches to those who are frequently arrested, and the subject of emergency health evaluations.

Marcus came to IHS after his aunt moved off island and his remaining family could not provide the needed care or living space to help with his disability. With his case manager, Marcus was able to face some of his fears and build routines to successfully move out on his own.

Reuniting Families Near & Far

Thirty-one individuals were reunited with families and communities on neighbor islands and in the Continental U.S. through the IHS Relocation Program. Beyond reconnecting with family members, individuals received support such as vital document replacement, airfare assistance, flight arrangements, and ground transportation.

31
individuals reunited with family on neighbor islands and Continental U.S.
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OUTREACH PROGRAM individuals served 871

Providing Soft Landings for Community Re-entry

Healing does not happen in isolation, rather it is fostered in community. Statistics show that about half of formerly incarcerated individuals become homeless upon release. Without money or a place to live, they can quickly fall back into old habits resulting in recidivism.

In December, the community re-entry program expanded with the opening of the Village of Redemption site. IHS now has the capacity to house 36 men across three different sites. Beacon of Hope is available to house up to six formerly incarcerated women. At all sites, tenants live in community with others who pass along their knowledge to the next class of housemates.

They also connect peers with job opportunities, recreational programs, and supportive networks, including faith communities. This year, participants of the program maintained zero instances of recidivism.

These homes are a vital bridge toward successful transition into the community and healthy daily routines. Residents participate in life skills development, men/women's support groups, spiritual counseling, employment and financial support, case management, and more. Leaning on each other for support, clients encourage one another on the path to productive clean and sober citizenship.

94%

of those who stayed at a Community Re-entry home felt more hopeful about their life

Permanent Housing Other Family / Friends Group Homes
from Re-entry Homes
Weekly meetings allow tenants to gather and share highs and lows of the week, encouraging one another, offering support, and celebrating milestones.
20 5 11 8 Exits
12 FY2022 ANNUAL REPORT COMMUNITY RE-ENTRY total clients served 74

CASE MANAGEMENT

1,692

total clients served

Reaching Goals Together

Case managers help clients through collaborative goal setting, developing structure, and accessing resources to live independently. Just as there are many routes that lead to homelessness, IHS Case Management consists of a range of programs, which provides tailored assistance for each household.

Case management is made available to all shelter guests and includes: assessment of needs; referral to services such as medical, substance use disorder and mental health treatment; employment support; housing; retrieval of vital documents; and referral to appropriate subsidies such as housing choice vouchers, social security, food stamps, and veterans’ benefits.

Specialized clinical case management programs focus on equipping individuals with skills and techniques to live independently.

Case management programs include:

General Case Management is available to all shelter guests.

Family Case Management is focused on strengthening family units with programs for parents and children.

Community Care Services (CCS) is for clients who have been diagnosed with chronic mental illness and require extra support to transition from living on the streets to permanent housing.

Substance Abuse Case Management specializes in services geared toward homeless individuals with substance use disorders including alcoholism, opioid, and methamphetamine addiction.

Homeless Intensive Case Management is designed for adults who are high utilizers of emergency services, or arrested repeatedly, and are proactively helped to manage their challenges without the need for these costly interventions.

General Intensive CCS Substance Use Family 588 363 344 168 229 Clients served through Case Management
Ernest worked with his CCS case manager to transition from the streets to housing. Together they replaced his vital documents and secured assistance, such as a disability bus pass and permanent housing.
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EMERGENCY SHELTERS

1,167

guests served

Fostering Community and Rehabilitation

Emergency shelters provide immediate shelter for individuals experiencing homelessness.

Services available at emergency shelters include intake assessment, three meals a day, health screening, hot showers, laundry, mail service, phones, and access to supportive services such as case management, employment, and housing placement.

IHS' three emergency shelters are more than just places to sleep, they have spaces for guests to connect and build community:

Sumner Men’s Shelter: The first floor is a mixed-use space for guests to sleep at night and use as a living room and dining room during the day. The second floor houses two dormitories and hygiene centers.

Kaaahi Women’s and Family Shelter: The dining room doubles as classroom and meeting space, as well as a place to share meals. Volunteers painted a beautiful wall mural that brightens the room. Just off of the dining room is the Kupuna dormitory for seniors.

Hale Mauliola Housing Navigation Shelter: The central hale is a gathering place where guests eat, meet with case managers, and participate in community events. Across IHS' emergency shelters, on-site classes such as self confidence, stress management, anger management, financial literacy, and Narcotics Anonymous (NA) allow guests to develop skills to face and overcome obstacles.

214 individuals (at Hale Mauliola Housing Navigation Shelter)

1,167 individuals served

205 single women (at Kaaahi Women's and Family Shelter)

63 families: 105 adults, 124 children (at Kaaahi Women's and Family Shelter)

519 single men (at Sumner Men's Shelter)

When Gordon first arrived at Hale Mauliola he was trying to manage multiple health concerns. With support from IHS staff, he was able to rehabilitate, establish routines, and learn skills for successful independent living.
14 FY2022 ANNUAL REPORT

Providing Specialized Care

Specialty shelters are tailored to address specific needs for guests who require higher levels of care coordination. Guests of these shelters, may be referred from or transition to emergency shelters.

The “Tutu Bert” Medical Respite Homes (TBH) provide shelter for homeless adults referred by local hospitals, enabling home care. Rather than returning to life on the streets, guests can complete follow-up medical care in a safe environment and connect with case managers and housing specialists.

Specialty Shelter Individual Guests Served

191 103 27

TBH KURH V.E.T

% transitions to permanent housing

households served 321

The Kalihi Uka Recovery Homes (KURH) are a shelter for homeless adults enrolled in substance use recovery treatment programs. Living in a shared house with peers participating in similar programs, guests encourage one another to live in sobriety and work toward a better life.

The Veterans Engaged in Transition (V.E.T.) House is for veterans working to overcome homelessness. Veterans' case managers are well versed in navigating U.S. Veterans Administration (VA) and applying for appropriate benefits.

Jason came to the V.E.T. House after participating in the VA's Substance Abuse Treatment Program. While staying with IHS, he was able to build up his savings and continue his journey of sobriety.

IHS' Medical Respite, Kalihi-Uka Recovery, and V.E.T. specialty shelters help guests address physical and mental health concerns, that have made the transition to permanent housing difficult.
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SPECIALTY SHELTERS

Serving Nourishment and Hope

The meal program has been at the heart of IHS since the beginning. Through hot meals, current and prospective clients learn that they are respected and valued, and they learn to respect and appreciate others in turn. Three times a day, seven days a week, the IHS Kitchen prepares and serves meals to shelter guests and unsheltered community members.

This year, River of Life Mission stepped in with meals when our kitchen had to close temporarily due to COVID impacts.

Throughout the year on an average day, the meal program serves over 833 meals to guests staying at our emergency shelters, specialty shelters, and unsheltered persons near our emergency shelters.

In partnership with the Hawaii Food Bank, monthly community-focused “Ohana Meal Drops” continued in front of the men's shelter and began at Kahauiki Village. These food distribution events enable community, individuals and families to collect fresh groceries to restock their pantries at home.

Total Meals Served by IHS Meal Program

201320142015 20212022 2020 2019 2018 2017 2016 FISCAL YEAR 275,176 275,609 255,145 278,964 283,772 303,354 305,719 359,159 301,684 304,214
IHS' Meal Program prepares and serves meals for emergency and specialty shelter guests and unsheltered community members.
16 FY2022 ANNUAL REPORT
MEAL PROGRAM meals served 304,214

VOLUNTEER PROGRAM

13,491

total volunteer hours

Working Together to Change Lives

IHS programs and services are only possible through the support of the community. Toward the end of this year, as people resumed social activities, individuals and groups were inspired to return and volunteer at our service sites.

Individuals and organizations from schools, churches, businesses, civic groups, and the military generously supported our mission with donation drives, meal preparation and serving, office assistance, and pro-bono professional services.

Health care professionals and students served as volunteers and as interns to support staff in the Sumner Health Services Center and with our outreach and case management teams.

13,491

volunteer hours

individual volunteers

526 groups

39

Individuals and volunteer groups completed projects with New Leaf and Taking Root programs across IHS service sites.
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Together , we rise

Gifts of service, time and money all work together in tandem to lift lives

Thank you to all of the following donors for their financial support during this fiscal year, and to the many individuals and organizations who helped in countless other ways.

$500,000+

The Harry and Jeanette Weinberg Foundation

$50,000+

Aditi Fund

George P. & Ida Tenney Castle Fund

Harold K.L. Castle Foundation

Hawaiian Sunshine Nursery Inc

Kaiser Foundation Health Plan, Inc.

Zilber Family Foundation

$25,000+

The Cades Foundation

Central Pacific Bank Foundation

Ellen M. Koenig Memorial

Fund of the HCF

Hawaii Pacific Health

David A. Johnson

The Pettus Foundation

The Schuler Family Foundation

Dennis K. and Jean M. Toyama

Ward Village Foundation Fund

$10,000+

5 Minute Pharmacy LLC

Alexander & Baldwin, Inc.

Aloha United Way Women United

Robert H. Armstrong

Bayer Fund

Berkshire Hathaway

HomeServices Hawaii Realty

Cooke Foundation, Limited

Henry D. Damon

Friends of Hawaii Charities Inc.

Hawaii Women's Legal Foundation

Hawaiian Electric Company, Inc.

The Estate of Patricia C. Hee

Jean & William K. H. Mau Foundation

$100,000+

Aloha United Way

The Estate of Anna Maria Brault

The Jhamandas Watumull Fund

The Joanne Holmes Shigekane Fund of the HCF

Keith & Polly Steiner Family Foundation

Lee Deshong Charitable Fund

Steven C. H. and Jill Loui

Mary Lou Cecil Charitable Trust

Thomas & Sumie McCabe Foundation

Order of Malta Western Association USA

Rainbow Pineapple Foundation Fund

Robert L. Keller and Betty Jean Keller Charitable Foundation

Serendipity II Fund of the Hawaii Community Foundation

Southwest Airlines

State Farm Insurance

Richard and Pamela V. Tardiff

$5,000+

Aiea United Methodist Church

Sally S. and Duane P. Bartholomew

Beachside Lighting Honolulu

Benevity Community Impact Fund

The Cathedral Church of St. Andrew

Christ Church Uniting

Disciples & Presbyterians (CCU)

Alexander F. and Susan Christensen

Clifton and Abby Royston

Charitable Fund

Marilyn J. and Schuyler Cole

Edward K. Conklin

Christopher K. Edwards

Enterprise Holdings Foundation

Charlene G. and Doug M. Eroh

Salvador U. Fiesta

Gloria Kosasa Gainsley Fund of the HCF

Marvin B. and Rae A. Hall

Harmony Chapter #4, OES

Richard A. Heltzel

Ida M. Holtsinger

The Ifuku Family Foundation

Caroline M. Infante

Lynne and Randolph G. Johnson

Bob Jones

Margaret C. and Herbert K. H. Lee, Jr.

Joseph C. Leonardo

John W. and Allison Lyles

Mary & Paul Wagner Charitable

Fund of the HCF

Matson Navigation Company, Inc. and Subsidiaries

Colbert M. and Gail Matsumoto

David and Kathryn Moore

Audrey L. Mueh

Nakashima Ching LLC

Gretchen Osgood

Pacific Rainbow Foundation

Pohai Nani Good Samaritan Society

Ronald N.S. Ho & Associates

Seven-Eleven Hawaii, Inc.

Dennis J. Streveler

Linda P. and Leighton Taylor

Thomas & Elizabeth

Brodhead Foundation

Toby and Tracy S. Tonaki

Gifts made from July 1, 2021 to June 30, 2022

18 FY2022 ANNUAL REPORT

Trinity Real Estate Investments LLC

United Healthcare

Carolyn A. Wilkinson

Ronald Y. and Judy M. Yamamoto

Francis H. Yoshida

Marilyn J. Zilber

$2,500+

ABCB, LLC

Adventist Health Castle

Lorraine A. and Paul H. Asano

AT&T Hawaii

Atlas Insurance Agency

Thomas Borland

Elizabeth L. Bremer

Charles Buckingham

Donald A. and Alana N. Busekrus

Christine Camp

Amy S. Ching

Dearonne and Pamela Bethea Foundation Gift Fund

Eternal Lighthouse Foundation, Inc.

Foodland Super Market, Ltd.

Stephen Gilbride

Michael A. and Esme Gold

Darin and Lisa M. Gould

David Green

Winifred Harada

Hawaii Public Health Institute

Edward Hope

Pamela L. and Patrick J. Huber

Hung Wo and Elizabeth Lau

Ching Foundation

Ivena M. Ziegenhein Fund of the Hawaii Community Foundation

Tad Y. and Carol Iwanuma

Jennifer S. Jackson

Kent Jones

Michael T. and Pamela S. Jones

Kakatu Foundation

Melvin Y. and Nancy E. Kaneshige

Knights of Pythias, Mystic Lodge #2

KY International Inc

Sherry W. Loo

Heidi R. Maxie

McCabe Hamilton & Renny, Ltd.

Jacky and Denis Mee-Lee

Gary S. Miyamoto

Kathleen K. and David S. Morimoto

Curt L. Nakamura

Suzanne Nakano

Ninth Avenue Charitable Fund

John Noland

Par Hawaii, Inc

Pikake Foundation Inc

Planning Solutions, Inc.

Rinell Wood Systems Inc.

Roman Catholic Church in the State of Hawaii

ROSES Systems Solutions

Kenneth M. Sakurai

Robert and Val Saracco

St. Clement's Episcopal Church

Elizabeth R. Staley

K. James and Jeri J. Steiner

Topa Management Company

John J. and Saro Verghese

Wade and Harue McVay Family Foundation Fund of the HCF

Anthea Wang

Whole Foods Market

Patricia M. and Jim A. Wiencke

Yasuko Mitsuyasu New Year's Day

Meal Fund of HCF

Patrick K. S. L. and Sandy M. Yim

Yuen-Matsumoto IHS

Endowment of HCF

$1,000+

Ryan Abella

Jane and Shunji Adachi

Patricia E. G. Adams

Steven C. Ai

Air Central Inc

Laurel V. and Charles A. Aki

Camilla B. Albert

Kandi Ayakawa

Nancy C. Ayotte

Aliko Ban

Robert J. and Sandra I. Bellizzi

Max L. Besenbruch

Michael A. and Linfeng C. Beverford

Kimberly C. Biggs

John R. and Susan C. Boken

Mary Boland

Dennis T. Bolger

Celia and Gordon A. Bowker

Daniel B. and Gloria N. Boylan

Lesley J. Brey

Sara and Timothy W. Brilliande

Frederic Brossy

Antoinette G. Brown

Jill V. and Norbert M. Buelsing

Cardiology Clinic

Elizabeth and Timothy E. Carlson

William W. Carreira

Peter A. and Raulette L. Carson

Central Building Company, Ltd.

Central Union Church

Century 21 iProperties Hawaii

Julia Chan

Nicole and Matthew P. S. Chapman

Lloyd F. and Aileen H. Char

Chevron Humankind

Matching Gift Program

Amanda L. Chiavetta

Chinatown Improvement District

Theodora L. and Chauncey

T. K. Ching

Choi & Ito, Attorneys at Law

Donna J. Christle

Chun Kerr LLP

Chung Kun Ai Foundation

Cisco Systems, Inc.

Coffman Engineers, Inc.

Connected Nation, Inc.

Stephen and Donna A. Craven

Robert M. Creps and Debra Pfaltzgraff

Daniel and Janice Smith

Charitable Fund

Dr. & Mrs. L.Q. Pang Foundation

Roberta R. DuTeil

Jacqueline L. and John Earle

Elite Pacific Construction Inc

John P. Emery

Epiphany Episcopal Church

Lee Errett

Renee S. Evans

John and Rebecca Faunce

The Feldstein Foundation

Financial Architects of Hawaii, LLC

Fine Art Restoration

Kenneth Fink

The First Chinese Church of Christ in Hawaii

Daniel J. Fischberg

Marion C. and Dudley W. Foster

Edward D. Fram

Richard Fried

Robert T. and Carolyn D. C. Fujioka

Geoff and Lena Galbraith

Helen E. Gary

Geotech Solutions, Inc.

German Benevolent Society of Honolulu Charitable Fund HCF

Gerald C. and Sandra Gibson

Ellen Godbey Carson and Robert C. Godbey

Garrett G. Goo

Deborah Ann K. Goto

Paul R. and Wilma Grable

James B. Graves

Greek Orthodox Ladies

Philoptochos Society

Francine E. and Richard Hagstrom

Brien Hallett

Warren S. Hananoki

Patricia K. Hara

Harris United Methodist Church

Sally J. Hartman

Diane D. and Mark H. Hastert

Hawaii Baptist Academy

Hawaii Dermatological Society

Hawaii Hotel Industry Foundation

HawaiiUSA FCU Foundation

Matthew Heim

Victor H. Hemmy

Gerald A. and Lorraine T. Hirokawa

Independent Order of Odd Fellows

Excelsior Lodge #1

Iolani School

Sean H. Ishii

Glenn Y. Ishioka

Janell A. Israel

Gifts made from July 1, 2021 to June 30, 2022

19 THE INSTITUTE FOR HUMAN SERVICES, INC.

Robert D. and Juanita Jacobsen

James and Monica Jennings

Amanda Jones

Paul W. and Ann Jones

Skipper A. and Chuck R. Jones

Wesley L. and Fay M. Jones

Kailua United Methodist Church

Kaiser Permanente Moanalua Medical Center

Steve and Lois Kakuni

Steven G. Kam

Kamehameha Lions Club Foundation

Walter K. and Audrey Kawaa

Kawaiaha'o Church

Catherine and Steven Kawamura

Andrew R. Keith

Jeananne B. Kim

Henry C. and Fay A. King

Maurine King

Kathleen K. and Barry H. Kishimoto

Knights of Columbus St. Ann Council 14620

Mi and Thomas S. Kosasa

Richard J. and Susan W. Kowen

Barbara A. Krieg

Caren and Wilfred Kusaka

Scott Kuwada

Kelly Laa

Carolyn C. Lalakea

Susan and William A. Lampe

Evelyn B. Lance

James P. and Susan M. Langford

Shirley F. and Walter J. Laskey

Alexander Lau

Geraldine Lee

Mary Lou and Peter C. Lewis

Lex Brodie's Tire Company

Peter C. and Satoko K. Lincoln

Bernice Littman

Bertha Y. Lum

Manoa Valley Church

Barbara and Marvin G. Mathews

Morgan and Sarah McKeown

Caroline M. Mee

Victor and Pat A. Meyers

Michael M. and Nadine Y. Miyahira

Money Mart Financial Services

The Moore Financial Group LLC

Randall I. Morikawa

John K. Morioka

Dwight K. and Mary Morita

Martha Lee Mullen

The Murobayashi Donor Advised Fund

Anne M. and Cat Murphy

Suzanne and Jerry Murphy

Lauren S. Nahme

Newberry Family Foundation

Pepi F. Nieva

Oceanit Research Foundation

Paul T. Okano

Joanna H. Oshiro

Susie M. and Gary S. Ota

Dennis O. Pacht

Michael W. H. Pang

Robert L. Pascua

Pasha Hawaii Transport Lines LLC

Keala Peters

Philippine Nurses Association of Hawaii

Pineapple Tweed

Robert J. Porter

Ralph E. and Pakinee Portmore

Anthony M. Potter

Bill Potter, Jr.

Deborah A. Putnam and Robert E. Laguens

R.M. Towill Corporation

Gregory E. Ravizza

Resurrection of the Lord Catholic Church

Heidi M. Rian

Marilyn G. and John W. Rigterink

Karen N. Robertshaw

Robert Roy

Royal Contracting Co., Ltd.

Royal State Insurance Co. Ltd.

David M. Saito

Lee Saito

Sakamoto Dermatology

Cheryl-Lynn N. Sasaki

Colin D. and Christy M. Sasano

George J. Schmelzer and Judith K. Inazu

Marsha Schweitzer

James T. Serikaku

Miriam Sharma

Terence Wesley-Smith and Laura Dell Sherrill

Clifford S. Shima

Susanne Y. and David Y. Shimabukuro

Takeshi and June A. Shimana

Michael Shire

Shiro's Saimin Haven

Thomas F. Shiu

Simeon and Carolyn Acoba

Fund of the HCF

Mark G. Sindelar

Bernadette and Edward M. Smith

Douglas C. Smith

Frank W. and Laura Smith

Michael E. and Laurel A. Solomon

Mollie and Mark Sperry

St. Peter's Episcopal Church

Starbucks Foundation:

Neighborhood Grants Fund

Cheryl Stasack

Structural Engineers

Association of Hawaii

Yuriko J. Sugimura

Jolene N. and Benjamin T. Taga

David and Lee E. Takagi

Sara T. and Paul Y. Tamayose

Clyde Tamura

Jennifer Taylor and Paul White

Craig and Susan Thomas

Charles K. Tilton

Anita and Clint Tirpak

Brennan Tom

TRG IMP

Charlotte M. F. Trotter

Jeanne K. and Robert S. Tsushima

Lynne T. and Kevin Unemori

United Church of Christ on Judd Street

United Way Worldwide

Elizabeth A. Valentin

Veterans United Foundation

Waiokeola Congregational Church

Marion M. Walker

Juli M. Walters

Judy and Yuji Wang

Charles and Devra Wathen

Thomas R. Webster

Kathryn and Edward J. Weldon

Marianne K. Whiting

Paulette L. and Robert W. Wo

Barbara H. Wong

Wah G. and Eunice L. Wong

Michael B. and Joanne Y. Wood

Marcia D. Wright

The Ye-Altamirano Fund

Jan Yokota and Kip Wilborn

Dwight L. and Wynnona

L. Y. Yoshimura

Nathan T. and Daisy Y. Yoshimura

20 FY2022 ANNUAL REPORT
Gifts made from July 1, 2021 to June 30, 2022

Tribute Gifts

Donations were made in honor of the following:

Albie

Jimmy Borges

Frances K. Brossy

Valerie Chang Campaniano

Anna Chacko

Josephine ìJobyî Moya Chang

Lloyd & Aileen Char

Lynette Char-Seetoo

Danny

Sheryl Daguio

Neena Daswani

Colette DePrez

Jay Patrick Durant

Fr. Claude DuTeil

Crisanto & Mary Alice Eduarte

Maria Azucena Fines Etrata

Mary Elizabeth "Petty" Floyd

Theodore E. Garduque

Betty & Oscar Gelber

Prabha and Sharad Gijare

Sue Hanson

Eric N. Hill

Walter Y. Hiranaka

Herbert and Jeanette Inouye

Carole Jokiel

George "Bucky" Jones

Ernest K. Kai

Patsy Sousa Kai

Alexander Kim

Walter Kubota

Wai-Han Lau

Jacob and Soonie Lee

Walter Anthony Lichota

Francis Chan Hing Lum

Tony Lum

Beatrice J. Marcus

Gregory G. Maskarinec

Ian Leslie Mattoch

Michael T. McEnerney

Eva & Theodore Moniz

Ross Moody

Barbara Morrison

J.W. (Jack) Mullen

Claire Nichols

John F. and Aileen Nielsen

Joyce Nunokawa

Alan Richard

Dr. & Mrs. Ricardo Sebastian

Alexandra Shiroma

Henry Guy Sotelo

Richard Seizo Taira

Donna Takai Fujinaka

Betty K. Toda

Hisao Togawa

George Q.W. Tom

Dick and Debby Wong

Richard Yamashige

21 THE INSTITUTE FOR HUMAN SERVICES, INC.
THE HUMAN SERVICES, 21

AUDITED FINANCIAL REPORT

REVENUE AND SUPPORT

Private Contributions

Government Grants

Specialty Homes

Fee for Services

In-Kind Donations

Rental Income

Other

TOTAL REVENUE

EXPENSES

Shelters

Social Services

Meal Program

Case Management

Health Services

Volunteer

OPERATING CAPITAL

Long-Term Housing

Management & General

Development

TOTAL EXPENSES

Value of Transfer of Kahauiki Village (from aio Foundation to IHS)

$3,694,733 $16,376,587 $2,683,980 $3,064,302 $2,363,857 $344,175 $33,343 $ 28,560,977

Private Contributions

Government Grants

Specialty Homes

Fee for Services

In-Kind Donations

Rental Income

Other

Shelters

Social Services

Meal Program

Case Management

Health Services

Long-Term Housing

Management & General

Development

IHS is a highly trusted non-profit organization among philanthropists.

The Institute for Human Services, IHS, received exceptional ratings by core philanthropic evaluators that assessed fiscal responsibility, financial health, accountability, and transparency; repeatedly awarded four out of four stars by Charity Navigator. IHS delivers quality-based services while being cost efficient and trustworthy with the support provided by the community. This ensures that IHS is able to continue its mission long-term.

For a copy of the complete FY2022 audited report, contact us at info@ihshawaii.org.

22 FY2022 ANNUAL REPORT
$8,330,711 $7,242,971 $1,452,532 $1,471,847 $1,025,443 $18,054 $696,949 $4,206,159 $491, 368 $24,936,034 $23,992,833
33.5% 29% 2% 1.2% 0.1% 10.7% 12.9% 8.3% 9.4% 57.4% 16.9% 2.8% 4.1% 5.9% 5.8% FY2022
FY2022

FY2022 SENIOR STAFF

Connie Mitchell, MS, APRN Executive Director

Leina Ijacic, BS-RN, CLSSBB

Chief Administrative Officer

Kanui Bell, MBA, MA, CSAC, CCJP, ICADC, ICCJAP

Director of Planning and Evaluation

Jerry Coffee, LCSW

Clinical Director

Kali French, MSCP, CSAC Director of Clinical Programs Administration

Minda Golez

Director of Housing and Employment

Jennifer Hickman, MS Director of Operations

Gordon Ortiz

Director of Facilities

Kaelin Ryals

Director of Finance

Ruth Weerapan, SPHR

Director of Workforce

Excellence

Jill Wright, MBA

Director of Philanthropy and Community Relations

FY2022 BOARD OF DIRECTORS

Tracy Tonaki President

David Morimoto Vice President

Joanna Oshiro Chair, Finance

Lynne Unemori Secretary

Ellen Godbey Carson Chair, Governance Committee

Annie Valentin Co-Chair, External Affairs & Development Committees

Keala Peters Co-Chair, External Affairs & Development Committees

Joseph Viola, Esq. Chair, Internal Affairs Committee

K. James Steiner, Jr., Esq. Chair, Audit Committee

Julie Arigo

Sondra Brandon

Christine Camp

Duke DuTeil

Roberta DuTeil (Emeritus)

Kenneth Fink, MD, MGA, MPH

Jerry Gibson

Rev. David J. Gierlach

Sarah Guay

Jayson Harper

Jeff Harris, Esq.

Ian Hogan

Ed Hope

Craig McGinnis

Patrick M. McGuirk

Lauren S. Nahme

Ku‘uhaku Park

Curtis Saiki, JD, LL.M.

LeeAnn Silva

Rev. Msgr. Terrance Watanabe (Emeritus)

Tammi Yokogawa-King

Anthea Wang, MD, MPH

FY2022 KAHAUIKI VILLAGE BOARD OF DIRECTORS

Jayson Harper, Chair

Gordon Furutani

Duane Kurisu

Melvin Kaneshige

Connie Mitchell

Patrick McGuirk

Craig McGinnis

Lauren Nahme

Lloyd Sueda

23 THE INSTITUTE FOR HUMAN SERVICES, INC.
*Shaded regions represent IHS’ primary outreach/service areas Service Partnerships Joint Outreach Center Service Fair Kahauiki Village Specialty Shelter Emergency Shelter Community Re-entry Home IHS Managed Facilities FOLLOW US ONLINE @ihshawaii | IHShawaii.org | 546 Kaaahi Street, Honolulu, HI 96817
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