2022 IELA Operations Summit - Post-Event review

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OPERATIONS SUMMIT ENING P O

March 1st • 2nd, 2022 | ONLINE SESSIONS

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OPERATIONAL EXCELLENCE

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O S 22

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THE KNOWLEDGE-BASED SUMMIT

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t is unfortunate that Variant Omicron has washed out our dreams of physical OS 2022 at Dubai. We were all excited as the E&T Working Group (E&TWG) planned a grand success for the event. At the very last moment, it was cancelled but we still headed on to achieve the best end result which is the Mantra of our WG. With less than a month in hand, we were going through the same thought processes thinking that everyone wants to do away with virtual events and that no one would be interested in attending them. With this in mind, the E&TWG brainstormed and came up with an idea that we should make this summit more knowledge-based. Members would take advantage of this rather than to learn or sharpen their knowledge on selected topics.

I am happy to see the level of responses we had with over 60+ registrations and the same number of participants for both the days.

Topics such as Sustainability, Insurance, Volatile Markets in Sea Freight and Air Freight, Tariff Calculations, Venue and Organisers were appreciated and very highly acknowledged by the participants. Similarly, the speakers also enjoyed the interactive sessions.

Once again my sincere thanks to the E&TWG team for their support, my Go-to-Person Alexandra Erdman, My Vice-Chair Ute, Bas Wiendels, Mark, Elizabeth, Yannis and the team for their kind support. My big Thank You to Ludivine without whom we would have not achieved this huge success for the best graphics, design, perfect coordination and positive approach.

Speaker

Sudhir Dhavan

Chairperson of IELA Education & Training WG,

MASTER OF CEREMONY at IELA OPERATIONS SUMMIT 2022

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• O S22

DAY 1

Meet the experts INSPIRATION CAME FROM OUR EXPERT GUEST SPEAKERS: WITHOUT an exhibition

UFI & SUSTAINABILITY

Exhibitions contribute to economic and social development

Sustainable Development is (becoming) a priority for citizens, investors, public authorities, and we need to communicate in a consistent way that:

When people meet, they develop their business + impact on the region through the expenditure by visitors & exhibitors

• Exhibitions are a sustainable way of doing business

Exhibitions have a mixed impact on the environment

• Exhibitions contribute to the UNSDGs UFI has been active in Sustainable Development issues since 2008 and created the UFI Sustainable Development Working Group which is composed of 28 Members representing all regions and industry segments. UFI identified 90 best practices via the UFI Award programme which has been running over the last 10 years.

Bearable

• Active policies can significantly reduce the event footprint.

DEFINITION: Sustainable Development: development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

Equitable

Viable

•••••

}}Thank you to

Mr. Christian DRUART UFI Research Manager

UFI. GLOBAL ASSOCIATION OF THE EXHIBITION INDUSTRY www.ufi.org

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WITH an exhibition Exhibition

7 Journeys

Top management commitment

TA AW KE AY

Follow international frameworks (ISO20121 ON HOW TO IMPLEMENT SUSTAINABILITY: IDENTIFY YOUR OWN “MAIN ISSUES”, PLAN / DO / CHECK / ACT)

Involve all stakeholders (organisers are key)

Economic

Speaker

12 Journeys

• “Reduced travel” elements economise on multiple journeys.

SUSTAINABLE

Environment

potencial customers

• Air travel by participants can reach up to 85% of the total CO2 footprint for some international events.

(THE BRUNDTLAND COMMISSION OF THE UNITED NATIONS, 1987)

Social

3

4

suppliers

Learn from best practices - Listen and talk with experts Educate – share – report Be flexible a permanent ongoing process

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NET ZERO CARBON EVENTS INITIATIVE What is the aim of the Net Zero Carbon Events initiative?

There is an urgent global need to accelerate the transition towards global net-zero emissions. The event industry has its part to play in helping to deliver the goals of the Paris Agreement and ensuring a just transition.

The Pledge The Pledge is a commitment officially launched at COP 26 on 10 November 2021 (phase 1 of the project).

Signatories commit to publishing, by the end of 2023, their organisation’s pathway to achieve net zero by 2050 at the latest, with an interim target in line with the Paris Agreement’s requirement to reduce global GHG emissions by 50% by 2030.

• As the event industry is comprised of a complex and fragmented mix of stakeholders from across the globe, the aim of this initiative is to provide a mechanism for bringing together the multiple partners to ensure that action taken across the board can TA TA be linked and changes TA AW KE are made toAW KE AW KE AY Areduce AY Y carbon emissions.

This initiative is open to all organisations involved in events: operators (organisers, venues, service TA providers), associations TA from the AW KE AW KE event industry and other stakeholders AY AY (destinations, consultants, media).

Organisations may join the initiative at any time and registration is free of charge.

What is Net Zero?

Net Zero refers to a balance between man-made greenhouse gas (GHG) emissions and their removal from the atmosphere. To achieve this balance, GHG emissions must be reduced and the unavoidable emissions must be compensated or “neutralized” through the use of long-term carbon capture solutions.

On February 24 2022, the initiative had registered 314 supporters based in 48 countries /regions and 200 signatories. th

Current stage: Roadmap development and other actions The objective is to have the Roadmap ready for COP27 in Nov. 2022 (phase 2 of the project) which includes the following: • Definitions, approaches and milestones for companies in the event industry. It will not be prescriptive but will provide a framework.

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reduction activities, Offsetting residual emissions, Net Zero claims and interim milestones, External collaboration opportunities.

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• A survey conducted in January among all initiative supporters to help understand the current status of the industry on the journey to net zero and the perceptions of issues and solutions.

The headlines of the roadmap with survey results will be presented and discussed during workshops scheduled online on March 7th & 8th. The objective is to share the initial draft of the full roadmap with all Supporters on April 4th – 8th. t

We have been working on a “Quick guide to getting started”. This document identifies the steps signatories to the Pledge can take to get going on their journey. It was published in early March. }}Read here https://netzerocarbonevents.org/wp/wpcontent/uploads/Net-Zero-Carbon-EventsPractical-Guide-February-2022.pdf FOR MORE INFORMATION }}Visit

• Topics like Mapping the carbon footprint of an event, Calculating the carbon footprint of an event, Opportunities and goals for carbon

https://netzerocarbonevents.org }}Contact info@netzerocarbonevents.org

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• O S22

DAY 1

Meet the experts

HOW RAI AMSTERDAM APPROACH SUSTAINABILITY LOCATION: AMSTERDAM CITY } 116.600sqm } 12 MULTI-FUNCTIONAL HALLS } 70 CONFERENCE & MEETING ROOMS } 1 BALLROOM } 2 AUDITORIUMS } 3 INTERLINKED CONFERENCE CENTRES

Global Reach } THE NETHERLANDS, MEXICO, TURKEY, CHINA } 500+ NATIONAL & INTERNATIONAL EVENTS PER YEAR } 1.5M VISITORS PER YEAR } 25+ EXHIBITIONS WORLDWIDE

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CSR (Corporate Social Responsibility) & Sustainability at RAI Amsterdam means that everything we do, we want to do it in a socially responsible manner. In doing so, we seek an optimal balance in social costs and benefits in society’s perception and experience. To stimulate an optimal assessment, we continuously work on decreasing (preventing) negative social impact and increasing positive social impact.

You can recognise 3 main areas in which we work on the development of CSR/Sustainability within our organisation; 1. The venue RAI aims to create a venue with a p o s i t i v e i m p a c t on the environment. This means that we continuously strive to prevent and/ or reduce the negative impact of

our venue (e.g. reducing our CO2 footprint) and at the same time actively look at how our venue can contribute to our environment.

2. Current Best practice for social values: For example: facilitating the foundation of Heen en Weer using parking spots in a corner of our garage that we do not use. This is all about driving people with walking difficulties. We turned a useless corner into a social valuable corner. Our venue sponsorship programme is an example also of social initiatives using vacant areas when the organisation itself is not using the space.

We are actively involved in making it possible for everyone to work at RAI Amsterdam in a socially responsible way on a daily basis.

Diversity & inclusion are important:

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Speaker

}}Thank you to

Ms. Stephanie MATHAS CSR & Sustainability Manager

RAI AMSTERDAM THE NETHERLANDS www.rai.nl

employees’ wellbeing is supported by vitality programmes and we offer for example “Learn & Working” spots for students and people that can really benefit from it.

3. Organising and facilitating events - We work daily on the socially responsible organisation and facilitation of events. A major topic is for example waste. We are working on separating and recycling waste and on the prevention of waste.

For example: Modern and reusable modular stand booth construction (max. 70sqm).

& Chair of the UFI Sustainable Development Committee

BEST PRACTICE:

How to prevent waste and create a positive impact? } Donation room available during many events: on the last event day, the donation team collects items for social initiatives in the region (e.g. plants & furniture, snacks, drinks etc. used only for the event).

We work closely with local Amsterdam suppliers with an organic and/ or social focus. In short, suppliers with an added value for society or the immediate environment. }

Under the title ‘Hartverwarmend Amsterdam’ https://youtu.be/e04ff08cq0g our chefs are increasingly incorporating seasonal fresh products from local suppliers. The idea behind this is to give the often international RAI visitors a ‘taste of Amsterdam’ with more organic and local food. The advantage is that the direct line from producer to user reduces the so-called food miles. }

Every Thursday, the RAI kitchen provides a three-course lunch for a local community centre of the Salvation Army for about 50 people at a time, made up of a good stream of leftover food from the RAI. This is mostly prepared food that cannot be donated to a food bank. In this way, the leftover meals can be of social significance. }

Please read the RAI annual report for more information about CSR and sustainability at RAI Amsterdam (https://www. rai.nl/en/annual-report/) RAI Logistics of the RAI: RAI is studying several options to reduce the logistical traffic in the neighbourhood: } Voyage control (new traffic logistics system) aimed at distributing traffic better to and from the RAI grounds } External Warehouse (piloted event in 2018): combined transport. } Underground tunnel (in research phase) to distribute the freight via robots to reduce logistics transport partially at the venue.

Every Wednesday, a tasty hot meal is donated, made from a residual food flow, to the Salvation Army for the homeless in the city of Amsterdam. }

}

Etc. t

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• O S22

DAY 1

Meet the experts TARIFFS & CALCULATIONS What do we have to consider when calculating charges for shipments to shows?

Customs formalities & inbound services from the arrival port or Airport to the Exhibition gate or the advance warehouse.

Alessandra Dellavedova presented the comparison of tariffs in different areas of the world and covering 3 Continents: Europe (examples: France and Italy), Asia (Malaysia), and America (USA). The customs formalities avoid troubles related to import restrictions or unpleasant surprises with the payment of duties.

The documents required in customs formality processing were reviewed and the duties and VAT calculated for the destination country. t

Alessandra shared helpful tips }

Send documents (Invoice/ Packling list) well in advance to the Official Freight Forwarder to check they are in order for customs formalities.

}

Check with your customer if goods are intended to be re-exported after the show or are for permanent entry.

The Official Freight Forwarder estimates duty and VAT if goods are for permanent entry.

}

Ask for lump sum quotations in the case of tariffs which consist of different lines which is difficult to calculate.

•••••

Speaker

}}Thank you to

Ms. Alessandra DELLAVEDOVA Project Manager

EXPOTRANS S.P.A. ITALY www.expotrans.net

Watch the replay to get the whole information (Private area for IELA Members only)

Emmanuel Pitchelu presented the tariff calculation for onsite operations and charges, detailing also the example in the same countries.

}

Emmanuel explained how to read the tariffs, including currencies, chargeable weight vs actual weight, and different formats to express onsite charges. He also shared a few tips on how to sell your tariffs

}

Always focus on quality of service.

}

Create a customer experience that makes a real difference: confidence and trust !!! t

The only good price is the one the client accepts but it must be worth spending the extra dollar for the client.

•••••

Speaker

}}Thank you to

Mr. Emmanuel PITCHELU Director

E.S.I. EXPO SERVICES INTERNATIONAL FRANCE www.group-esi.com

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Four types of tariffs, comparing 4 countries: } 1. CREATIVITY: The Italian Example - Offering original services can make you win, e.g. the “Packing Kit Expresso” for repacking. } 2. MAXIMUM SIMPLIFICATION: The French way – very simple quotations with basic rates and special services are on special request } 3. THE US SPECIFIC CASE – the different types of drayage rates } 4. THE ALL IN “LUMP SUM” CASE: MALAYSIA - from port or airport to exhibition stand due to geography and freight coming from other continents. t

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INSURANCE

The drama of Cargo claims in the exhibition logistics.

Freight forwarder’s perspective Lina Jasutiene, Attorney at Law at Recoupex, shared her 10-year experience as defending lawyer for a shipping line, not only claiming financial losses but also brand damage.

She shared mistakes done by her clients and shares best practice on how to claim cargo damages.

Business landscape after Covid-19 }

}

}

}

}

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1. Increased freight rates in 2021: ocean, air, inland transport.

2. Increased cargo insurance premiums for 2021-2022.

3. Increasing volumes of cargo not insured.

}

1 out of 10 containers in transit is damaged.

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8 out of 10 cargo claims are rejected by shipping lines.

}

1 out of 10 cargo claims is settled at the 15% of the original value.

She replied special hot questions like: }

}

1. Claim handling difference when freight forwarder acts as booking agent and when issues House Bill of Lading 2. Who is responsible if the cargo is damaged before entering exhibition facilities?

TA AW

Lina concluded by offering a special gift to the participants, including free legal templates, like the Pre- and post shipment cargo survey templates and the template of a Letter of Protest and Notification of survey to be sent to the ocean/air/inland carriers.

}

3. Who is responsible if the cargo is damaged at the exhibition facilities?

}

4. Are transit delays recoverable?

}

5. When are third party Surveyors appointed?

}

6. How are insurance premiums kept low? t

6. Equipment shortage, fewer free days at POD, increased DD charges.

Speaker

}

The aftermath of not pursuing cargo claims was explained like freight forwarder’s brand damage. If you are not active to find out who is exactly liable, the financial losses will be on you and the liable party saves money.

Lina also explained how Covid has affected the process, the most common mistakes and how to gather evidence for your defence, including pre-shipment and post shipment survey.

4. Exhibitions slowly picking up in 2022.

5. Challenges with liability insurance cover for FFW.

In the conclusion...

7. Excessive delays.

•••••

}}Thank you to

Ms. Lina JASUTIENE Shipping attorney, Founder and CEO

Global industry statistics of cargo claim:

Ocean transportation: High financial exposure to be absorbed when cargo is damaged during transport

RECOUPEX SWITZERLAND www.recoupex.com

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• O S22

DAY 1

Meet the experts AIRFREIGHT

The Volatile Market of Freight Forwarding Okan Akpinar, Country Manager Switzerland at CargoLux, talked about the volatility of the air freight market.

Okan gave an overview of the products usually carried by air, which are the most valuable products: 1% of freight is moved by air in terms of volume, but it represent 35% in terms of value.

Cargolux, with over 50 years of experience in all-cargo service, is today the nº1 cargo carrier in Europe and the nº6 Worldwide, with over 70 scheduled flight destinations and 85 sales offices in more than 55 countries, and over 2.000 employees worldwide.

Okan launched the session highlighting that the decrease in passengers in 2020 compared to 2019 was 60,2%.

Passenger volume comparison:

2019: 4.5 billion passengers 2020: 1.8 billion passengers 2021: 2.27 billion passengers

} } }

Interesting figures:

(still over 50% decrease) .

Speaker

}

Average fleet age of freighters around 27 years

}

Average fleet age of passenger airplanes around 11 years

}

47 million flights 2019 (200’000 per day)

}

17.678 commercial airports worldwide

•••••

}}Thank you to

Mr. Okan AKPINAR Country Manager

CARGOLUX AIRLINES INTERNATIONAL S.A. SWITZERLAND www.cargolux.com

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Okan went step by step through the reasons making airfreight a volatile market:

Fuel Prices

Crisis

Transport Mode-shifting

Over/ Under Capacity

Volatility Inventory Management

Security concerns

Regulations

on passenger flights. As a result, when airlines cancelled large numbers of passenger flights, air cargo capacity shrank immediately The speaker recommended to give oneself extra time to plan ahead shipments, basically when time-sensitive with large volumes, to expect rates to fluctuate day by day, to keep in close contact with providers, and even recommended to consider other means of transport.

Okan foresees that the challenges and uncertainty will remain in 2022 as the situation remains volatile and vulnerable. The demand is likely to remain strong due to capacity constraints

Politics

He shared figures from IATA over the years, highlighting the periods of over-capacity in 2015-2016 and 2018-2019, and the current under-capacity situation since January 2020.

Before the pandemic, about 50% of air cargo travelled

He gave technical details about different cargo aircraft, like A300, Antonov AN-124, 474, 767, DC-10, MD-11 and presented his company ULD, Unit Load Devices. He shared information on some special projects with offsize shipments and gave instructions on load factors for safe transportation. t

Comparison between cargo and passenger airlines in terms of operations.

ADVANTAGE OF PASSENGER AIRLINES }

}

PAX carrier offers point-to-point flights ZRH-DXB-ZRH Freight is “co-product” for PAX Airlines generating additional revenue }

Freight pricing is more flexible

}

Passenger needs have priority

ADVANTAGE OF CARGO AIRLINES }

Cargo flights have stops in between to optimize routes

}

Fuel stops and 5th freedom topic is an important criteria e.g. avoid unprofitable ferry flights

}

Cargo flights often carry cargo to more than 1 destination

}

} PAX airlines fly standard cargo and smaller sensitive cargo (VAL, Pharma) where direct flights are the right choice }

Cargo Airlines generate income only with cargo

} }

PAX flights fly “on time” }

Crewing is more complex

Cargo handling is also more complex due to special cargo

Cargo pilots tend to be away for longer periods }

Cargo Airlines can operate and adapt according to demand IELA}}REPORT97

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• O S22

DAY 1

Meet the experts AIRFREIGHT Dangerous Goods

LEGAL BASIS

2 documents: The legal basis is in the ICAO Technical Instructions

Atul Jain, Supervisor Handling Process and Sales Representative at Lufthansa Cargo AG India, shared his expertise on shipping Dangerous Goods.

DEFINITIONS:

The Dangerous Goods Regulations (DGR) state the following definition of dangerous goods:

“Dangerous goods are articles or substances which are capable of posing a hazard to health, safety, property or the environment and which are shown in the list of dangerous goods in these Regulations or which are classified according to these Regulations.”

These can be either explosive, poisonous, corrosive, solid, liquid or gaseous and react by themselves or interact with other substances.

He shared the Lufthansa Cargo’s Acceptance Check Sheet used by the Cat 6 qualified staff who must control each package containing dangerous goods, and explained that each operator has variations and restrictions that should be checked in advance. Special attention was also made to Lithium batteries and the special declarations required.

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The mandatory manual for the transport of Dangerous Goods in civil aviation are the IATA Dangerous Goods Regulations (IATA-DGR).

The IATA Dangerous Goods Regulations differentiate between 12 staff categories which Atul briefly summed-up before presenting the 9 hazardous classes of dangerous goods.

All have 3-letter-codes for fast and correct identification called IMP Codes from Interline Message Procedure.

Atul calls attention to undeclared (hidden) Dangerous Goods. When delivered to the airline, some goods are declared under a general description. These shipments may contain hazardous substances that at first glance are not apparent.

Atul presented the responsibilities for the transportation of Dangerous Goods by the Shipper, the Freight Forwarder and the Airline. t

Watch the replay to get the whole information (Private area for IELA Members only)

Speaker

•••••

}}Thank you to

Mr. Atul JAIN Supervisor Handling Process & Sales Representative

LUFTHANSA CARGO AG INDIA www.lufthansa-cargo.com

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Jerry TRAN

Sales & Project Manager AEL TRADING & SERVICE CO., LTD, VIETNAM tutt@aelvn.com / jerry.tu@aelvn.com www.aelvn.com

“Many years after joining IELA, it was my first time participating in the IELA OS where we enjoyed and learnt a lot. It was very impressive and wellorganised. The speakers gave us a bulk of informative and really useful

Vignesh S BHARADWAJ

Assistant Manager – Fairs, Events and Special Logistics (FESL) SCHENKER INDIA PVT. LTD, INDIA vignesh.bharadwaj@dbschenker.com www.dbsXchenker.com/in

“This IELA OS 2022 was a much needed session to refresh on our exhibition industry ‘s best practices and long-term vision.

The conversational sessions opened up many avenues for re-thinking and updating ourselves on Sustainability,

BRAZIL

andrea@fulstandig.com.br www.fulstandig.com.br

“One of the key work segments for all IELA members is “Operations”. There is no “Logistics” without “Operations”,

knowledge on Sustainability, The World Customs Organisation, Insurance and Venue Operations around the world.

This experience will definitely help us a lot when it comes to our daily jobs, not only in our exhibition industry but also from a logistics perspective. A big thank you to the IELA team for making this online event successful and we look forward to seeing all IELA members again at the next Congress and Partnering Event”. t

We look forward to having physical meetings in the near future and wish everyone a safe and healthy future ahead”. t

FULSTANDIG SHOWS E EVENTOS MC LTDA,

BIG LOGISTICS INDIA PVT LTD, INDIA ujjwal.gupta@brightindiagroup.com www.brightindiagroup.com

•

IELA always believes that driving innovation and shaping a sustainable future is the key to making the world a better place. This session was in line with this and an eye-opener for many peers.

Events Coordinator

International Sales and BD

O S 22

the process of Insurance & Claims , better ways we can assist Exhibitors / Organisers.

Andrea SOUZA

Ujjwal GUPTA

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“It was my first IELA Operations Summit and obviously I don’t know everyone but it was good to put names to the faces and be part of this stimulating and enriching experience. Very informative.

Congratulations to all of you”. t

and vice-versa. The OS 2022 was a special event as it was able to capture the essence of current operational challenges faced by exhibition logistics organisations. The session on “Tariffs & Calculations” was my favourite. Being a member of the organising committee, it was the cherry on the cake”. t

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• O S22

DAY 2

Meet the experts SEAFREIGHT

The Volatile Market of Freight Forwarding Fayçal Boumerkhoufa, VP Integrated Project Solutions at Cargolive USA, shared his experience and vision on the volatility of the Sea Freight market, referring also to the approach of Cargolive in the complex world of projects.

What is volatility?

1. Liability to change rapidly and unpredictably, especially for the worse 2. Adaptability

Fayçal presented a quote on the history of transportation and where we are going: Transport is as old as humanity itself. It is the underlying necessity to explore, move people and goods to help define individual and group identity. Such transport has always been a complex, strategic and evolving activity crucial to the development of societies and industries and feeds its need for development. Transport is a people’s business, driven by and for people, with all its flaws, weaknesses and strengths… volatility is a part thereof.

What drives volatility?

Dealing with a global environment requires a great number of capabilities to be effective and have a shot at a sustainable business, including volatile factors: }

Understanding customers / end market,

}

Define service and transport product,

}

Trade compliance: global and regional legislation (differences)

}

Operational capability,

}

Technology and security (cyber and other),

}

Business strategy and be able to follow through,

}

Most importantly be able to understand and possibly anticipate your business environment,

}

Robust capital and business objective.

Fayçal explained the classic elements contributing to volatility in ocean freight. He explained that the Covid 19 pandemic is not only a contributor but also an accelerator of these challenges in the transport / ocean freight industry.

In ocean freight, there are a few things very apparent: it is a very complex multi-layered industry segment, with non-standardized operation and cost structure, global and domestic differences controlled by inherited systems and legacies and cost differentiators for several reasons.

•••••

Speaker

}}Thank you to

Mr. Fayçal BOUMERKHOUFA VP Integrated Project Solutions

ROCK-IT GLOBAL USA www.rockit.global

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What is different this time?

Fayçal pointed out that the opportunities remain the same, but the pressure points and challenges are accentuated for reasons such as: }

More demanding customer expectations, an ever-growing need for a fast and local supply chain (last mile service / e-commerce),

}

A lack or in some cases total absence of investment in new technology (cost prohibitive, a heightened cyber insecure environment),

}

Different supply chains rarely consolidate creating complexity and cost volatility,

}

Trade and trends evolve faster than operational networks and transport capabilities, (industry adaptability and resilience),

}

Changed talent landscape (lack of peers and experience),

}

Hyper push for green transport versus control of current emission output.

Get the detailed explanation by watching the replay on IELA TV! (Private area for IELA Members only)

Captain Swaminathan RAJAGOPALAN, Commercial Director CMA CGM India, shared his experience with the sea freight market volatility from the perspective of the shipping company.

Specific dates were highlighted: 2009-2010, 2015-2016 and 2021

2009-2010: }

Collapse of various financial institutions which led to a lack of demand globally.

}

2009 was also the year that had a lot of cost escalations and eventually led to a lot of vessel sharing agreement. Some companies perished.

2015-2016:

Fayçal concluded by explaining where we go from here. It is an ongoing cooperation between all players. Forwarders play a crucial role in understanding and translating to both sides, the shipping industry players and the customers, to create the best solution.

}

The Gap between demand and supply continued to become wider

}

Most shipping companies perished

}

Not good for the shipping industry as it caused a lot of disruption in the entire supply chain

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• O S22

DAY 2

Meet the experts SEAFREIGHT

The Volatile Market of Freight Forwarding 2020-2021: }

Covid and a lot of unpredicted incidents started to affect the shipping schedule

}

The lockdown influenced the sailing schedule and landside disruption due to labour shortage.

}

An e-commerce boom took place at the same time and this double impact provoked the absorption of a lot of capacity.

}

Re-stocking started happening, increasing demand while absorbing logistics for vaccination purposes.

Captain Swaminathan also shared the data of Global Schedule Reliability evolution from 2018 to 2021, showing a decline from June 2020 until the end of 2020 and it remained below 40% in 2021.

Captain Swaminathan also shared graphics on the evolution of Terminal Congestion from November 2020 until January 2022 in North America (currently reaching 40%) and Europe (almost reaching 50%). Graphics show the Total Retail Sales evolution and the absorption of the global fleet due to Delays. (12-13%) 74

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Get To Know The Disruptions of the Sea Freight industry: }

Geo Political

}

Covid Waves

}

Bunker Cost

}

Vessel Charter

}

I.L.W.U. - The International Longshore & Warehouse Union is a labour union which primarily represents dock workers on the West Coast of the United States. Negotiations expected in July 2022 will affect the whole industry. The key topic will be automation.

}

I.M.O. 2023 regulations – The International Maritime Organisation is focusing on reducing greenhouse gas emissions from international shipping. Currently 55% of the global current fleet does not comply with the regulations by 01.01.2023. Compliance with regulations means speed reductions, port omission, increase transit times, and most importantly, this will limit capacity.

The financial impact for shipping companies will depend on the combination of solutions implemented.

All parties in the ecosystem play a very important role.

It is not a shortage of container supply, it is increased demand and the turnover time of the assets that are being affected.

“I urge all logistics service providers to make sure that in the current volatile market there is a communication line, especially for sensitive accounts, which must be increased compared to before” highlighted Captain Swaminathan.

He assured us that CMA CGM is investing both in the software and hardware, including the 60+ second-hand ships they have purchased to take care of the growing trade requirements from the carriers’ perspective. More than 900.000 units of containers have been purchased by the company over the last two years. A similar amount of units have also been taken up by most of the other carriers.

They are also investing in aircraft. For software, a lot of effort is being focused on providing digital solutions and innovations to enhance the customer experience as far as the business process is concerned.

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Speaker

Watch the full session on IELA TV to get all details and the Q&A session that followed the presentation.

(Private area for IELA Members only)

}}Thank you to

Capt. Swaminathan RAJAGOPALAN Commercial Director

CMA CGM AGENCIES (INDIA) PVT LTD, INDIA www.cma-cgm.com

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DAY 2

Meet the experts VENUES/ORGANISERS BANGALORE INTERNATIONAL EXHIBITION CENTRE (BIEC), India

SQM: 77.200sqm exhibition space + 5.600sqm of conference area up to 15.000pax.

5 Halls 40-50 exhibitions/ events annual (pre-pandemic)

First exhibition: 2007

Mr. Ubaid AHMAD introduced BIEC, the Bangalore International Exhibition Centre, operating since 2007 and having hosted 370 events since its inception.

The venue was shut down until September 2021, and that same month BIEC could host the 37th edition of IIJS Premiere, India International Jewellery Show. IIJS is India’s largest B2B gems and jewellery exhibition organised by the GJEPC. The event was safely held with all the necessary Govt. permission & COVID precautionary measures initiated by the venue.

It presented 1310 Exhibitors to 50.000 visitors in 5 days on 70.000sqm of exhibition area, 660sqm of conference area and 7.000sqm of outdoor area with the temporary food hanger.

Shorlty after, Omicron strucked. Now organisers are coming back to discussions and blocking the dates for 2022/2023. The venue is ready with all the precautionary measures & SOPs to hold exhibitions.

COVID affected all the big and medium events which declined their size by 30-70%. There was no full participation from India and a major setback was the lack of international participation.

•••••

Speaker

}}Thank you to

Mr. Ubaid AHMAD Senior Director at INDIAN MACHINE TOOLS MANUFACTURERS’ ASSOCIATION (IMTMA)

and BIEC BANGALORE INTERNATIONAL EXHIBITION CENTRE, INDIA www.biec.in

Executive Member, IEIA

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TOPICS • 6 • 6

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VOLATILE MARKET OF FREIGHT FORWARDING SPECIALLY SEAFREIGHT & AIRFREIGHT

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VENUES / ORGANISERS

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Mr. Sunil GOVIND explained what BIEC had done while the exhibition industry was closed off.

BIEC gave support to the government with migrant labour movement. }

Local Government used the venue to manage Migrant Labour Movement in March – May 2020.

}

Support to Government was provided by holding area for movement of people into and out of city.

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Security & Housekeeping support to operations.

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Coordination with Local Authorities.

Between July - September 2020, the government requested space to set up the COVID Care Centre for lightly symptomatic patients and it became India’s largest care centre, welcoming 10.500 patients.

Once the CCC got was dismounted, the Team came back to the office, applying strict protective measures against Covid-19 and putting in place organisational initiatives and philological support.

The team created the SOP for managing COVID 19 Challenges for Exhibitions at BIEC, relating the Ecosystem of Exhibitions and Common Precautions, including what is expected from each party at all moments, including the responsibilities of the Venue, the Service Providers, the Organiser, the Exhibitors and the Visitors.

•••••

Speaker

}}Thank you to

Mr. Sunil GOVIND Senior Director & Head of Facility Management & Operations

BIEC BANGALORE INTERNATIONAL EXHIBITION CENTRE, INDIA www.biec.in

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DAY 2

Meet the experts VENUES/ORGANISERS FIERA MILANO, Italy

SQM: 399,000sqm exhibition space + 65 meeting rooms + 60.000sqm outdoors area

20 Halls 160 congress, 50 exhibitions/events annual (pre-pandemic) First exhibition: 1920

Mr. Alessandro PAVESI, Venue Director at Fiera Milano explained why the exhibition industry is important for the local and national economies, revealing that Fiera Milano has an impact of EUR 8.1 billion on the Italian Economy, of which EUR 4.3 billion directly impacts the Lombardy region.

EUR 6.6 billion generated by Fiera Milano and EUR 1.5 billion contribution to the public budget (VAT, Income tax, etc).

During the months of forced inactivity, Fiera Milano worked closely with all the main stakeholders to meticulously plan the restart of its exhibition and conference events: }

extraordinary organisational effort to support a busy calendar: more than 30 exhibitions in H2 2021;

}

exploiting synergies between similar/adjacent sectors, transforming a moment of crisis into an opportunity.

•••••

Speaker

}}Thank you to

Mr. Alessandro PAVESI Venue Director

FIERA MILANO ITALY www.fieramilano.it

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Fiera Milano implemented COVID 19 PROTOCOLS “FIERA MILANO. SAFE. TOGETHER”: May 2020: Contributed to drafting the protocol (AEFI) 11.05.2020: Drafting of the protocol of Fiera Milano Sept/Oct 2020: Exhibitions/Events reopening Jun-Dec 2021: Protocol Update Fiera Milano Feb 2022: Protocol Update Fiera Milano Fiera Milano has a web section dedicated to communicating protocols and the various actions. https://www.fieramilano.it/safetogether.html The venue presented to its stakeholders its strategic plan “CONN.E.C.T. 2025” which set out the development pillars focused on four strategic directions to become a leading European hub with an international presence: }

complementary and synergistic offer of traditional and digital services capable of enhancing the customer journey of exhibitors and visitors through a “phygital” experience and the development of a permanent information hub to support supply chain communities;

}

strengthening of the portfolio of proprietary and third party exhibitions;

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consolidation of leadership in the congress sector;

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attractiveness and safety of the exhibition and congress sites.

The strategic plan also focuses on sustainability as a tool for value creation for all Stakeholders. Enabling factors represented by the enhancement of human capital, a commercial and product approach aimed at excellence, digital transformation and major investments all aimed at increasing the management efficiency and competitiveness of the sites.

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DAY 2

Meet the experts VENUES/ORGANISERS BERNEXPO GROUPE, Bern, Switzerland

SQM: 140.000sqm indoor and outdoor exhibition space

22 event rooms / Halls 350 events annual

(pre-pandemic) –

17 in-house trade fairs Founded: 1958 The venue is located in Berne, Switzerlands capital and directly linked to the motorway, trainstation.

Ms Ingrid WALKER, head of congress and events at BERNEXPO Groupe, shared the venue’s journey through COVID19, explaining that various working groups were immediately launched and were making the outmost to see crisis as a chance. By pushing forward their digital projects, BERNEXPO was able to implement the first digital plattform for fairs by early April 2020.

Some of the new business opportunities were COVID19 drive & walkIn test centres, vaccination centres and renting out facilities to COVID19 related organisations as well as the parliament could event their meetings at BERNEXPO safely and with distance.

Trial and error was important during the last 2 years: some of BERNEXPOs fairs, especially in the educational and technology sector, were successfully switched to digital/hybride but it is impossible to replace the emotional and personal exchange of on-site activities.

Speaker

•••••

}}Thank you to

Ms. Ingrid WALKER Head of Congresses & Events

BERNEXPO SWITZERLAND www.bernexpo.ch/home.aspx

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BERNEXPO GROUPE was implementing the following regulations and customer solutions during COVID19: } Distance: holding meetings with distance or Safe-ZoneTrackers (Live Tracker) and split stuff in different rooms with no bigger than 5 people during event

Safety: introducing COVIDranger at public events, providing a positive feelingsafe sensation }

Customer handling: provided individual solutions for postponing or cancelling events, coordinated within destination Bern and other locations. }

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What is the future holding for us?

BERNEXPO GROUPE believe in hybrid forms, but not in the form of one single event, but an omnichannel concept throughout the whole year. This strategy allows to stay connected 365days and can hold face-to-face events, digital events like webinars or pre-events, newsletters, social media. Shifting from single customer events to an continous engagement.

BERNEXPO is looking positively to the future and will open a new hall in 2025 (www.neuefesthalle.ch). However, there are key issues that will occupy us intensively over the coming period.

}

Sustainability Everybody in the ecosystem needs to be able to give a clear commitment to responsible action and be aware of economic, social and environmental impact, we have, in this industry.

Synergies & Flexibility (Accessibility, short distances, easy in/out, Keep it short and simple) }

Events are no longer simply carried out. In the future, events must be well coordinated, venues are responsible for identifying synergies in the structure or infrastructure at an early stage and guiding our customers accordingly.

Create Awareness (No cheap wages, Consider local partners, No greenwashing) }

Simplicity (Easy ordering, Transparent information, Digital tools, Excellence) }

Everything should be as simple and transparent as possible. This starts with the digital order store, where clients see at a glance how much their booth and renting materials costs, and ends with the digital app on my phone, which guests can use at the event site to find a number of helpful tips and useful functions for a satisfying stay.

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DAY 2

Meet the experts VENUES/ORGANISERS MARINA BAY SANDS, Singapore

SQM: 120.000sqm indoor exhibition space + 2.500

rooms, 60 restaurant

300 shops 6 Halls 3400 events annual (pre-pandemic) Opening: 2010

Weemin ONG, Vice President Marina Bay Sands, presented their business model focus on travellers to stay at the hotel to entertain, and he explained the evolution during Covid: } What was our world before Covid hit us: we were a platform for businesses to do face-to-face meetings. } We used to have 3 transactions: we had a platform with our clients and the community sharing knowledge, business & network. } When Covid hit us: the world that we were in before disappeared.

Singapore was in complete lockdown on 6 April 2020. On April 10th, our clients moved entirely virtual. The situation was then 0 -100, 0 being the in-person and 100 the Online.

WeeMin commented “Covid affected the ability to meet NOT the need to meet”.

Their team learned from 3 parallel industries: News Broadcasting (how they stream live every day), e-gaming (How they use CGI to bring a storyboard to live) and sports.

•••••

Speaker

}}Thank you to

Mr. WeeMin ONG VicePresident

MARINA BAY SANDS SINGAPORE www.marinabaysands.com

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Weemin explained “our response to the Covid challenge was the birth of the industry’s first hybrid broadcast review: HBS1, the Hybrid Broadcast.

Studio 1, the first of 4, to able their clients to continue transacting 3 things: knowledge,

business and network.”

The challenge of our industry is: To think Eyeballs, not just Footfalls To think Audience, not just the Delegates To think Communities, not just memberships The King now is Engagement, not just Content

When referring to the cancellation of events, Weemin identified how the company’s position on April 2020 was to be flexible: “It doesn’t matter what we did in the last 12 years. It’s what we do in the next 12 months which will define who we are in the industry”.

The Future of us is Omni-Channel, not just Hybrid

Weemin explained the future is omnichannel: 24/7/365. Eventually we will be evolving from the 0-100 to 90-10 (in-person VS digital) with a UX unification.

Watch the full session to access the post-presentation discussion (Private area for IELA Members only)

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MASTERS OF CEREMONY

IELA OPERATIONS SUMMIT 2022 TEAM Sudhir Dhavan

Chairperson of IELA Education & Training WG

Ute Wiezorrek

Vice-Chairperson of IELA Education & Training WG

Alexandra Erdmann IELA Board Member

Alessandra Dellavedova IELA Member

The E&T WG team is very happy that, as the physical meeting was not possible, we were able to organise the Online OS 2022 with such brilliant speakers and topics.

We only had 4 weeks of planning which was a very busy time for us, but, speaking as the E&T WG, we know that training and education for our members is a crucial element of our association.

The positive feedback from participants convinced us that it was absolutely worth spending so much time in planning this event.

We are sure that the participants will benefit a lot from these sessions and will implement the knowledge learnt in their daily business. Finally we want to thank all the speakers who invested their time and gave us insight into their part of our business.

Ute Wiezorrek

IELA OPERATIONS SUMMIT 2022 MODERATORS

Vice-Chairperson of IELA Education & Training WG

Bas Wiendels

IELA Board Member

Marc Uitenbroek IELA Member

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Thank You to the Education and Training Working Group, to

the Moderators and to the OS Team!

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