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THE HOTEL SCHOOL SYDNEY MAGAZINE issue two summer 2011
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Jodie’s balancing act W Six in the city TS RAN Social spy G N IO TUIT Park Hyatt Sydney Club Med Lindeman Island Strawberry fields forever FBi works with The Hotel School Sydney
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MULPHA Mulpha Australia acquires, develops and manages premium property and lifestyle investments including resorts, hotels, a hotel school and residential and commercial developments. Mulpha is a generous supporter of medical research, children’s charities, Great Barrier Reef scientific projects, the arts and education. www.mulpha.com.au Mulpha Australia’s primary assets and investments include:
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the hotel school sydney summer 2011
from the editor here we are again
“What would life be if we had no courage to attempt anything? ” vincent van gogh
Hello students, graduates and friends. 2011 is here and I wish you all a great and successful year ahead and beyond. We launched h in 2010 and here we are with our second issue, Summer 2011. We welcome the arrival of our new students this semester and look forward to assisting them in reaching their personal and professional goals. We also welcome the return of our Internship students who for the past 6 months have been balancing work/life and dare I say it study. And we do not forget the class of 2011 who return to complete the journey they started 2 years ago, their degree! h is written in the true spirit of you, The Hotel School Sydney student, and with THSS in its 22nd year we have reason to celebrate. This issue of h focuses a lot more on the success in the workplace, commitment to study and what true determination can achieve. Yes! These were met with challenges, obstacles and possibly self actualisation. Sorry! Couldn’t resist a reference to Maslow. Rewards as we know are based on merit and hard work. Having observed the industries global trends and changes with our very own growth in Australia,
I believe 2011 could be one of our strongest years, in terms of tourism, conferences, events and domestic travelling. We must take into consideration the efforts Tourism Australia and NSW generated late last year, and look positively forward to what the next 24 months will bring to Australia’s Hospitality and Tourism Industry. From an employment perspective this should increase the number of jobs available. With The Hotel School Sydney embracing social media, we encourage you to join and follow us through facebook on www.facebook/laurence.luxford and share your thoughts and network with classmates, friends, graduates and industry personnel. I personally will be keeping you all updated, connected, in touch and in the know with THSS and can’t wait to hear from you. We all have ambitions. Some more adventurous then others. So let’s enjoy this part of the journey together
laurence luxford editor
h magazine
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contents
THE HOTEL SCHOOL SYDNEY MAGAZINE issue two summer 2011
03
From the editor
07
From the director
08
An introduction to The Hotel School Sydney DVD
10
Six in the city
12
HSS fact file
15 Internship 16
Internship with The Park Hyatt Sydney
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Internship organisations 2010 + 2011
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Live the Life
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Strawberry fields forever
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Cover Story President Jodie Green’s balancing act
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Career Day 2010
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FBi radio
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Win 1 of 3 $2000 tuition grants + Open Day 2010
32
Alumni update with Anne McCrory
34
Careers Advisors and Hospitality Teachers’ Lunch
36
Social spy
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Boarding passes please
when you leave The Hotel School Sydney we will find you Students - past and present join us on facebook and connect with The Hotel School Sydney. www.facebook/laurence.luxford
simon blackman toga hospitality page 10
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the hotel school sydney summer 2011
feature
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balancing act Meet Jodie Green - President of The Hotel School Sydney Student Representative Council
next issue
Kate Humphrey on the rise (see Teachers’ Lunch photo below next to Laurence Luxford)
Singapore in a snap shot
Where in the world are you
Your chance to win a luxury getaway
jodie green page 22
careers advisors and hospitality teachers’ lunch page 34
design Shelley Wales Level 2, 348 Kent St Sydney 2000 t 61-2 8297 8000 e swales@ideatoaction.com.au www.ideatoaction.com.au
disclaimer
photography Josh Hill m 0421 077 079 e josh@joshhillphotography.com www.joshhillphotography.com
advertising Laurence Luxford t 61-2 8249 3200 e laurence.luxford@scu.edu.au
phillip street entrance
All material published in h is copyrighted and no part of this publication may be reproduced without written permission of the editor. All photography in this publication, unless stated otherwise, is the work and property of The Hotel School Sydney.
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h ay m a n . c o m . a u
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1800 075 175
the hotel school sydney summer 2011
r e s e rvat i o n s @ h ay m a n . c o m . a u
from the director For many years Switzerland has been perceived as the long established home of hospitality education. We regard Australia as the new, innovative and strategic centre of tourism and hospitality education. Our infrastructure of world-class hotels and educational facilities, currency in curriculum, innovation in delivery and genuine Australian hospitality make for a great learning environment.
h magazine is published in the spirit of the above.
+ Improve the overall teaching and learning experience for our current students + Improve the participation and content of study tours to tourism destinations given the success of our Singapore event last year + Trial the introduction of iPads for teaching and learning + We have replaced all IT hardware/infrastructure for students and staff in 2011 + Introduce a fast track study option/summer school delivered by our staff on our premises by October 2011
Each year we try to improve our teaching and learning environments. In 2010, our focus was concentrated in improving and perfecting our physical facilities with the acquisition of the former University and Schools Club on Phillip Street. Whilst many private colleges collapsed in 2009, given their reliance on international markets, our owners had the confidence and foresight to invest in our future - I am sure you will agree, the finished product has become a great strategic new home for our current, past and future students. In 2011 our focus will be on continuous improvement and innovation. We will:
peter lewis director the hotel school sydney
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60 phillip street The Hotel School Sydney delivers a Bachelor of Business in Hotel Management and is a unique partnership between Southern Cross University and Mulpha Australia. The Hotel School Sydney Campus occupies the former home of the ‘University and Schools Club’ at 60 Phillip Street, Sydney.
MACQUARIE ST
THE ROCKS
CIRCULAR QUAY
GEORGE ST
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BO U
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>
SYDNEY OPERA HOUSE
CAHILL EXPRESSWAY
PHILLIP ST
GOVERNMENT HOUSE YOUNG ST
BRIDGE
ST
MACQUARIE ST
PITT ST
LOFTUS ST
ALFRED ST
GROSVENOR ST
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ST
GEORGE ST
ST YORK
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ROYAL BOTANIC GARDENS
HUNTER ST
Fine establishments which also call Phillip Street home are Chifley Tower, Supreme Court of New South Wales, Sydney Law School, Deutsche Bank, headquarters for Reserve Bank of Australia, Aurora Place and InterContinental Sydney
ELIZABETH ST
MARTIN PLACE
HYDE PARK
INTERCONTINENTAL SYDNEY
top location map highlighting proximity to Sydney’s major tourist attractions above magnificent sydney harbour
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the hotel school sydney autumn summer 2010 2011
“ ... promote literacy, artistic and scientific research, and to promote social interaction and good fellowship...” first objectives of the university & Schools club
dvd launch An introduction to The Hotel School Sydney DVD was launched in September 2010 during our Annual Career Advisors and Hospitality Teachers’ lunch (see page 34). This DVD was created to provide an overview of The Hotel School Sydney through a medium that would not only complement who we are, but provide a modern channel that students frequently use. We approached an old idea, in the form of film, and made it uniquely The Hotel School Sydney. Filmed entirely on location during Orientation Week 2010 at The Hotel School Sydney, Sheraton on the Park, Four Points by Sheraton Darling Harbour and InterContinental Sydney.
with special thanks to Paragon Design Group Pete, Imogen, Mike + Vaughn The Hotel School Sydney students Jodie Green + Mitchell Petropoulos The Hotel School Sydney graduates Kate Humphrey Assistant Manager Four Points by Sheraton Darling Harbour + Emily Harrison Business Development Executive - Corporate Meetings InterContinental Sydney
The Hotel School Sydney industry friends Simon Blackman Toga Hospitality - Medina Apartment Hotels, Vibe Hotels, Travelodge Hotels (Australia & NZ) and Adina Apartment Hotels (Europe)
Justin Barnes + Joanne McPhee Sheraton on the Park Cathy Sinden + David Janz Four Points by Sheraton Darling Harbour Kathryn Millar Westin Sydney Lynda Ugarte InterContinental Sydney And to all The Hotel School Sydney students who were filmed during the production. Your complimentary DVD copy available only through h. If your complimentary DVD copy was not enclosed please contact Laurence Luxford t 61-2 8249 3200 e laurence.luxford@scu.edu.au
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SIX INTHE CITY
The Hotel School Sydney is proud of its industry networks and support. The relationships we form with hotel organisations are important because it allows us to keep a connection with an industry we promote through our delivery of our Bachelor of Business in Hotel Management. We are delighted to showcase 6 tourism and hospitality industry experts in this issue of h magazine. These 6 tourism and hospitality experts were instrumental in our Introduction to The Hotel School Sydney DVD by endorsing our students and degree. They are also responsible for ongoing employment opportunities within their organisations for our students. Like The Hotel School Sydney they too expect a high level of standards and are committed in developing today’s student for rewarding careers in the tourism and hospitality industry. These 6 tourism and hospitality industry experts are employed by some of the world’s most distinguished, successful and recognised hotel brands.
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Joanne Mcphee
Debbie Simister
Assistant Human Resources Manager Sheraton on the Park
National Director Talent Management & Mobility Accor Accommodation
Sheraton on the Park understands the need for future hotel leaders to gain operational skills and ensure they reach their potential. The Hotel School Sydney internship program allows us the opportunity to develop rising stars into leaders of the future.
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Accor is proud of our association and partnership with The Hotel School Sydney. During the students internship placement, Accor has been impressed by their calibre, drive and commitment. These students are well prepared by the school, that places a high value on the industry experience component of their study. Students form valuable relationships with industry, many of which result in employment opportunities post graduation.
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the hotel school sydney summer 2011
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Kathryn Millar
Simon Blackman
Human Resources Manager Westin Sydney
Training & Development Manager Toga Hospitality
We see offering internship opportunities for our future hospitality professionals as a privilege. We are able to provide the student with invaluable practical experience required to complement their studies - an extraordinary beginning to their career. At The Westin Sydney students are inspired to be their best.
“
Toga Hospitality is one of the largest accommodation providers in Australia and currently operates 50 strategically located apartment hotels and hotels in Australia, New Zealand and Europe. Toga attributes its continued growth and high performance results to its greatest asset - its people. The culture at Toga promotes inspired performance, motivational leadership, family values, loyalty and provides great career paths.
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Lynda Ugarte
Recruitment & Training Manager Four Points by Sheraton
Director of Human Resources InterContinental Sydney
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When real world experience is married with sound knowledge gained through further studies, the career result is always outstanding. We invest in great people and have numerous graduate career success stories to share within InterContinental Sydney and InterContinental Hotels Group.
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Personally and professionally I think The Hotel School Sydney students are the lifeblood of our industry.
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Cathy Sinden
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The electric chair was invented by a dentist
the World still survives: the Great Pyramid of Giza
on average you breathe 23,000 times a day Milk chocolate was invented by Daniel Peter, who sold the concept to his neighbour Henri Nestlé
The can opener was The name of all invented 48 years after the continents in cans were introduced the world ends with
Soccer is the most attended or watched sport in the world The blood of an octopus is
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blue
the hotel school sydney summer 2011
the same letter that they start with
Originally tomatoes were grown only for decoration and not for eating. It was thought that they were poisonous
111,111,111 x 111,111,111 = 12,345,678,987,654,321
A human blinks their eyes 25 times a minute
ANCIENT Wonders of
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Venetian blinds were invented in Japan
Only one of the Seven
The fear of the number
Mozart was only 5 years old when he wrote the music of “Twinkle, Twinkle Little Star.”
is known as triskaidekaphobia
FILE
HSS
A snail can sleep for three years Intelligent people have more zinc and copper in their hair
Many many years ago in Scotland, a new game was invented. It was ruled Gentlemen Only. Ladies Forbidden. Thus the word GOLF entered into the English language
$6,400 The cost of raising a medium-size dog to the age of 11
In Shakespeare’s time, mattresses were secured on bed frames by ropes. When you pulled on the ropes the mattress tightened, making the bed firmer to sleep on. Hence the phrase “Good night, sleep tight”
All polar bears are left handed A crocodile cannot stick its tongue out
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Starwood Hotels & Resorts
worldwide Work, Stay & Play with a truly global hotel company and reach your potential by living the life you dream of through the spectacular world of Starwood. Whether your dream job is located in the hustle and bustle in one of the world’s most renowned cities or off the beaten path in a more remote location, Starwood showcases options for you worldwide.
APPLY ONLINE www.starwood.jobs Sheraton on the Park, Sydney, Australia The Westin Sydney, Australia Four Points by Sheraton Darling Harbour, Sydney, Australia The Westin Melbourne, Australia Four Points by Sheraton Geelong, Australia Sheraton Mirage Resort & Spa, Gold Coast, Australia Sheraton Mirage Port Douglas, Australia
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the hotel school sydney summer 2011
Sheraton Noosa Resort and Spa, Australia Sheraton Fiji Resort, Fiji Sheraton Denarau Villas, Fiji The Westin Denarau Island Resort & Spa, Fiji Le Meridien Noumea, New Caledonia Le Meridien Ile Des Pins, New Caledonia The Westin Auckland Lighter Quay, New Zealand
internship
learn valuable industry skills to kick-start your career vashti stival manager-work integrated learning
Work Integrated Learning (WIL) is the term given to a university program that integrates learning with its application in the workplace. Internship is one form of WIL and is a period of observing, learning and practicing in a business environment. Students are given the opportunity to effectively integrate theory with the practice and responsibility of the workforce.
How the program works
The Hotel School Sydney (THSS) provides this experience through the Internship Program, a co-operative work-study venture between tourism and hospitality organisations and THSS. Much of the success of the Internship program has come from the strong relationships developed with industry over the last 20 years.
+ Students may work in a casual, part-time or full time position to meet organisational needs
Businesses that choose to participate in THSS’s Internship program not only contribute to developing a student’s professional education but also reap the benefits from having an enthusiastic and focused student as part of their team.
+ Internship is a period of industry experience that is a mandatory part of the Bachelor of Business in Hotel Management program + In order to meet the industry experience and academic requirements students are required to satisfactorily complete 6 months and acrue 600 hours industry experience in one organisation, as well as all corresponding university assessments + Students seek a position within all aspects of the tourism and hospitality industry. Suitable employers include: hotels, resorts, restaurants, bars, catering services, clubs and casinos + Students generally undertake Internship in July or January. If they are returning to study they may be retained as a member of staff.
+ Internship constitutes paid employment within the tourism and hospitality industry. The student enters into an employment agreement that is governed by the award or enterprise agreement relevant to the organisation + Organisations have the opportunity to select and recruit students through traditional selection processes Benefits to you as host organisation + Freedom to place the student where you choose within your organisation, allowing you to achieve maximum benefit + After completing Internship the student may remain as a member of your staff + No contracts and no reports to write. Simply complete one brief performance evaluation towards the end of Internship + Play a key role in educating future industry professionals above year 1 student Elise bailey learning cocktail design
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Sarah Endres reception
Benefits to students + Exposed to current industry recruitment practices + Develop a greater awareness of employer expectations + The ability to gain “hands-on” skills and experience + Gain an understanding of the nature and requirements of the tourism and hospitality business environment + Gain workplace competencies and experience before entering the competitive job market + Start to build a network of contacts within the industry for further information please contact Vashti Stival work integrated learning manager 02 8249 3217 or email vstival@scu.edu.au
es t a d p i h s n r e t 2011 In ECEMBER 20 JUNE -
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ies in ampus stud -c n o e c n e comm nd their Students re you to exte g in w o ll a eeds. 12, isational n n a mid Feb 20 rg o r u o nt to suit y employme
top park hyatt sydney overlooking sydney opera house is a part of the hotel school sydney internship program
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the hotel school sydney summer 2011
The Park Hyatt Sydney is one of a number of organisations participating in The Hotel School Sydney’s Work Integrated Learning Program. Positioned on the waters edge of Sydney Harbour, the 5 star luxury hotel boasts 155 guest rooms and suites, with private balconies with views overlooking Sydney’s spectacular harbour, Opera House and/or Sydney Harbour Bridge. Facilities include harbourkitchen&bar, harbourbar, littlekitchen, Club Bar, Iluka Spa, 7 function rooms, 24-hour reception, dedicated 24-hour butler service, Concierge service, Business services, Valet laundry service, 24-hour room service and fitness centre with rooftop pool. Work Integrated Learning Manager, Vashti Stival, caught up with Sarah and Victoria to gain some insight into their Internship.
internship 2010 AT PARK HYATT sydney Victoria Irvine
Guest Services Officer Communications
Why did you choose Park Hyatt Sydney to complete your Internship? Sarah and Victoria indicated several factors including the international reputation of the Hyatt brand; the emphasis on creating an individualised experience for all guests; and being a boutique hotel, the ability to interact with regular guests, VIPs and long stay guests. Victoria added, “When I arrived for my interview, the staff were happy, helpful and most importantly, were having fun. I have since found the Park Hyatt to have a lovely working atmosphere, with supportive managers as well as colleagues”. What do you do? V The communications department is located back-of-house, within the front office department. I answer phone calls, make wake-up calls, reply to or forward emails, make restaurant reservations, take in-room dining orders, order amenities for guests and action guest requests. I also deliver guest messages, send and receive jobs to and from engineering and housekeeping, complete tasks for sales and marketing. S The reception is located front-of-house, within the front office department. As a receptionist, my role is primarily to check-in and check-out guests to the hotel. I deal directly face-to-face with guests, interacting with them throughout their stay and assisting in making their stay memorable and enjoyable. What skills and attributes are required to work on reception? V You need to be sincere, as your body language and tone are transferred through the phone. Listening skills are important. It’s what you do the most. You need to prioritise. In busy periods there is a long list of requests. There’s a lot of information to learn. We are the hotel operator, housekeeping, butler service, in-room dining and restaurant reservations. S To be a receptionist you need a high level of people skills to be able to interact and deal with people and different situations. Communication skills are essential. What do you like most about your job? Both girls enjoyed interacting and engaging with people, meeting new people every day, adding that “their colleagues are lovely people and make Park Hyatt Sydney a great place to work”. Where would we find you on your day off? V Either sleeping in and recuperating energy or going for a jog to soak up some sun. S Spending time with friends, shopping or relaxing at home. And finally…you never leave home without… V Double-checking my roster, and packing a few snacks, possibly some baked goods for the front office manager. S Hand cream and lip balm
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2010/2011 internship organisations ANZ Stadium
InterContinental Bangkok Hotel
Sea Temple Palm Cove
Bondi Hotel
InterContinental Sydney
Sebel Parramatta
Brampton Island Resort
International Conferences & Events
Sebel Pier One Sydney
Brighton Le Sands RSL
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Caroline Bay Brasseries & Functions Centre
Jamaica Blue
Sebel Resort & Spa Hawkesbury Valley
Jonah’s
Sebel Surry Hills
Citigate Central
Lake Louise Inn
Shangri-La Hotel Sydney
Club Med Lindeman Island
Marco Polo Wuhan
Sheraton on the Park
Courtyard by Marriott North Ryde
Menzies Hotel
Sofitel Sydney Wentworth
Crowne Plaza Coogee Beach
Meriton Serviced Apartments
Star City
Crowne Plaza Parramatta
Merivale
Stars Palace
Daintree Eco Lodge & Spa
MIRVAC Hotels & Resorts
Student Travel Schools
Daydream Island Resort
Moon Bay Café
Swissotel Sydney
Diamant Hotel Sydney
Newland Travel Agent
Dunk Island Resort
North Sydney Harbourview Hotel
Sydney Convention & Exhibition Centre
Eastern Cross
Oaks Goldsbrough Apartments
Four Points by Sheraton
Oaks Maestri Towers
Four Seasons Hotel Sydney
Observatory Hotel
Tommy Africas
Fraser Suites Sydney
Outback Pioneer Hotel
University House
Hamilton Island Resort
Outback Steakhouse Restaurant
Vibe Hotel
Harbour Rocks Hotel
Park Hyatt Sydney
Voyages Ayers Rock
Hayman
Pie in the Sky Bakery
West Pennant Hills Sports Club
Hilton Sydney
Radisson Blu Hotel Berlin
Westin Melbourne
Hog’s Breath Cafe
Radisson Hotel & Suites Sydney
Westin Sydney
Holiday Inn Darling Harbour
Ravesi’s Bondi Beach
left intercontinental sydney
Holiday Inn Potts Point
Royal Automobile Club of Australia
middle voyages hotels and
Hyatt Regency Guam
Rydges Campbelltown
InterContinental Asiana Saigon
Rydges North Sydney
the hotel school sydney summer 2011
Sydney Harbour Marriott The Helena May
resorts above hyatt regency sanctuary cove
internship 2010 AT club med lindeman island James Saint room attendant
Hotel guests have always had high expectations on the upkeep and presentation of guest rooms. Be it for business or pleasure a hotel room always needs to create a home away from home experience that is clean, warm and inviting with enough amenities to pacify even the fussy ones. With James’ ambition we will no doubt be hearing soon about his progression into management, actually... “soon” is here! Let’s hear what Club Med Lindeman Island Housekeeping manager, Vikki Hill, had to say about James:
“
James has proven himself in a very short time to be such a valuable part of our team. James has exceeded in all he does and goes out of his way to help other members of our team to achieve results. James works 8 hours a day in housekeeping and then 5-6 hours in the resort’s dining & entertainment area with guests, participating in shows at night and helping run the entertainment games. On top of all this, there are late night rehearsals a couple of times a week. James, on his own initiative, jumps in to help clear glasses in the bar area and around the theatre after the shows. I have had several other Managers approach me, praising James for all he does and his great attitude. James arrives for work every morning with a smile on his face. He is a pleasure to have in my department and is well liked by all staff members. I am pleased to add, due to his positive attitude and natural competence for the job, James has just commenced training as Housekeeping Supervisor.
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Who said a Housekeeper only worked behindthe-scenes? As part of his internship this semester James Saint has landed the perfect job. James’ determination to use the opportunities introduced to him through the WIL Internship program are already paying off.
James was the August 2010 winner of Intern of the Month, a WIL initiative to recognise and reward students during their internship
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cocktails
strawberry fieldsforever
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the hotel school sydney summer 2011
strawberry daiquiri Strawberries, when growing, appear to be strewn among the leaves of the plant (by runners). The plant is believed to have had the name of ‘strewberry’ initially which was later changed to strawberry. Legend has it that if you break a double strawberry in half and share it with someone special you will fall in
ingredients 50ml white rum 10ml freshly squeezed lime juice 5 or so ripe strawberries (depending on size) Sugar syrup to taste Strawberry to garnish To make sugar syrup Stir 500g sugar into 250ml water and bring to boil, stirring constantly. Cool and refrigerate method Prepare the glass by polishing it and adding ice cubes to chill it You can make this cocktail in a shaker however for best results make it in a blender Blend the ingredients with four ice cubes until the ice is well crushed
love with each other.
Pour the mixture into a chilled cocktail glass and garnish with a strawberry
The strawberry was
note Traditionally a daiquiri requires you to dip your glass in salt; we suggest dipping your glass in sugar crystals
once symbol for Venus, the Goddess of Love, due to its heart shape and red colour.
try these other variations Try mango, lychee or watermelon
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name
Jodie Green year
Class of 2010 hometown
Rous Mill NSW workplace
Sheraton on the Park Gallery Tea Lounge Manager
cover story 22
the hotel school sydney summer 2011
balancing act Readers were introduced to Jodie Green last year with the launch issue of h magazine. Let’s see what this motivated and energetic 21 year-old Hotel School Sydney student has been up to since then. Coming from her home town in Rous Mill, south-east Lismore, this young girl is far from country. Jodie enrolled into the class of ‘07, after finding out about THSS in the UAC guide. After further research, Jodie was determined to study at THSS. Jodie became President of the Student Representative Council (SRC) in 2010. Jodie learnt that planning and managing student events was definitely for her. She commenced co-ordinating social events, charity fundraisers including Jeans for Genes Day + Youth Off The Streets as well as co-ordinating monthly SRC meetings. Jodie and fellow SRC members have been successful in raising the SRC profile. They leave a benchmark for the new President to follow with New Year recommendations ready for implementation. Besides being the SRC President, Jodie also was a committed Student Mentor and formed great friendships through this process. One of Jodie’s mentees was successful in gaining an internship position at Sheraton on the Park. Jodie is currently Manager of The Gallery Tea Lounge also at Sheraton on the Park.
Jodie was the voice of The Hotel School Sydney on FBi 94.5FM with fellow classmate Mitchell Petropoulos (see page 29). Jodie successfully balanced university studies with a broadcast series that aired monthly. Asking Jodie about the experience, she said
“I was fortunate to gain an inside look to another industry that had elements of what I was studying. It had links to events and sales and marketing that I enjoyed”. Jodie also became the face of The Hotel School Sydney DVD (see page 8). Jodie experienced the complexity of putting together this production. We look forward to following Jodie’s success outside The Hotel School Sydney. h magazine will check up on Jodie in 2011 to see exactly what she has been up to since graduating in 2010
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live the life
See your future in tourism & hospitality management? Take this rare opportunity to see it through our eyes. It’s worth a look. The Hotel School Sydney together with InterContinental Sydney is offering a unique experience. Go behind the scenes of this leading 5-star luxury hotel and school. What is a 5-star hotel environment like? Experience and deliver service and excellence during the program. Current Year 10, 11 or 12 students with a passionate interest in the hotel industry may apply for the 2-day live the life program. Inclusive of one night’s luxury accommodation at InterContinental Sydney. Terms and conditions apply. Numbers strictly limited. for further information please contact
Anne McCrory Business Development Phone 02 8249 3200 or email anne.mccrory@scu.edu.au
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the hotel school sydney summer 2011
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2010 careers DAY
Careers Day is
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the hotel school sydney summer 2011
organised through The Hotel School Sydney Work Integrated Learning Program as a way for Year One Students to interact with industry in an informal and friendly setting. Students are able to network with industry, learn about organisations and discuss career paths within the tourism and hospitality industry with current professionals. Students are able to discuss potential employment opportunities, internships and graduate programs at The Careers Day in preparation for their career in the hospitality industry.
thank you to the following organisations for supporting the event and making the day a great success. Accor Hospitality ANZ Stadium CCUSA Club Med Lindeman Island Development in Motion Pty Ltd Doltone House Eight Hotels Australia Four Seasons Hotel Sydney Fraser Suites Sydney
North Sydney Harbourview Hotel Park Hyatt Sydney Radisson Plaza Hotel Sydney Rydges Hotels & Resorts Shangri-La Hotel Sydney Star City Starwood Hotels Swissotel Sydney
Hayman Great Barrier Reef
Sydney Convention & Exhibition Centre
Hideaway Resorts Pty Ltd
Sydney Harbour Marriott
Hilton Sydney
The Observatory Hotel
InterContinental Hotels Group
Toga Hospitality
Merivale
Voyages Hotels & Resorts
Mirvac
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FBI
“amazing i never thought I would be on radio” Mitchell Petropoulos
“Great experience Great station Great people to work with”
jodie green
above Susannah Malyon, Mitchell Petropoulos, Jodie Green, Melanie Valkenburg + Erin Flanagan
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the hotel school sydney summer 2011
The Hotel School Sydney and the FBi The Hotel School Sydney joined FBi 94.5FM in January 2010 and our involvement has become a special and unique community partnership. As Sydney’s only independent youth radio station, supporting a large percentage of Australian talent, we are excited to hear the success FBi continues to receive and are proud to be connected to their listening audience. FBi was responsible for the “Jodie and Mitchell Show”. It was not called that but they both thought it was. Susannah, (pictured) put together a series of on-air segments that allowed FBi listeners to following 3rd year students, Jodie and Mitchell, as they shared their experiences of work and university life. This proved a favourite amongst THSS students, each student’s family and friends and most importantly it was a great learning experience for both Jodie and Mitchell. For more information or how you can become a member of FBi 94.5FM, check out www.fbiradio.com and tune in
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OPENDAY2010
The Hotel School Sydney opened its doors to students, families and friends on 18 September for OPEN DAY in The Treasury at InterContinental Sydney. It’s main focus is to provide information on The Hotel School Sydney’s Bachelor of Business in Hotel Management. OPEN DAY brings lecturers, current and graduated students together to discuss the degree with potential students and parents and answer many questions on studying at THSS. The benefit of having students present is valuable as they are all employed by various hotel organisations in Australia and comfortably discuss work and university life.
Register your attendance for OPEN DAY 2011 on Saturday 17 September and you could win 1 of 3 $2000 tuition grants Conditions You must enrol and be accepted into The Bachelor of Business in Hotel Management with The Hotel School Sydney for 2012-13. To register your attendance and for more information email your full name, high school and current year to laurence.luxford@scu.edu.au. To receive one of these tuition grants you must be present on the day in person. Non trasferable and not redeemable for cash.
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alumni The Hotel School Sydney is proud to have played a part in the professional education of 1800 graduates over the past 21 years. We now welcome all of you to join the NEW Hotel School Alumni (THSA) and follow us through facebook on www.facebook/laurence.luxford (see page 3).
Graduates from THSS can be found working around the globe. THSA offers a range of events, services and publications to allow graduates to stay connected with the university, remain in contact with one another and benefit from belonging to our Alumni network. As a member of THSA you can + Attend Alumni and networking events. Our last exciting event was held at The Ivy Penthouse in October 2010. It was a fantastic night giving Alumni the chance to reunite with old friends and create new networks. + Stay connected with life at The Hotel School Sydney and Southern Cross University through newsletters and magazines + Access Southern Cross University library services, including free remote access to Proquest 5000 + Become involved in initiatives to help support current students + Inspire current students by becoming a Mentor and/or completing a Graduate Success Story
“ I’m back and looking forward to re-connecting with you all”. anne mccrory alumni services
To join THSA or update your existing profile contact Anne McCrory Business Development & Alumni Services Phone 61-2 8249 3200 or e ths.alumni@scu.edu.au Once registered you will receive a Membership Card, Welcome Pack and THSA Quarterly Updates.
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name
Sophie Cottom Class of 1989 position
Manager Acquisitions & Development company
Starwood Asia Pacific Hotels and Resorts
Did you always want to work in hospitality? I knew from a young age that I wanted to work in hospitality, although I couldn’t pinpoint exactly what prompted that choice. I could have never imagined doing what I do though, which is proof of the variety and breadth of positions available in the sector. What was your first job? My first job was as a Front Office trainee at the Hotel du Palais in Biarritz, France. The Hotel is a Member of The Leading Hotels of the World. It was great insight into the importance of delivering quality customer service and creating memorable moments. What was life like at THSS when you were studying? Busy! Although the schedule was structured. The links between study, work and life were manageable. Did you work whilst you studied? I juggled part-time work at the Four Seasons Sydney, so never a dull moment. All the operational experience I gained has become useful in my more recent positions, so the sacrifice was worth it. What was your first job after THSS? I was most fortunate to join a hotel consultancy business before graduating from THSS. Throughout the six years I spent with the company’s principals, I learnt a lot about the industry and more specifically how to analyse various hotels markets, forecast supply & demand scenario and prepare financial projections. This knowledge was certainly most useful when it came to transitioning to my current position. What is your current role? I work as part of Starwood’s Asia Pacific Acquisitions & Development team, focused in the area of feasibility analysis. What is involved in your role in development? What do you do? I analyse hotel markets and prepare financial projections for the purpose of underwriting for either existing or future projects that Starwood is interested in operating. What book are you reading at the moment? The Jungle is Neutral: A Soldier’s Two-Year Escape from the Japanese Army by FS Chapman. What is your favourite holiday destination? Can’t beat France and I still have so much to explore. But I am relishing discovering parts of Asia at the moment. I would recommend Luang Prabang in Laos to anyone with relaxation, nature, culture and great food in mind. What is your favourite restaurant? L’Entrecote in Bordeaux, for the simplicity of the concept and the consistency of the delivery. Are you still in touch with graduates from your year group? Not as many as I should. Any advice for THSS graduates of 2010? Keep in touch with people. It’s amazing how small the industry is and how important those contacts can be
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careers advisors luncheon “a day without laughter is a day wasted? ” charlie chaplin
In September 2010, The Hotel School Sydney hosted the Careers Advisors and Hospitality Teachers’ Luncheon at InterContinental Sydney. The luncheon proved to be a great success with the talented and very funny Vince Sorrenti as guest MC for the day. Entertainment continued during lunch with Vince’s humour and the amazing magic and memory skill of Nigel. During Nigel’s one hour performance and many clever tricks, he impressed the audience with his ability to remember the names of the 180 guests in the James Cook Ballroom during his performance. Lunch was also an opportunity for Careers Advisors and Hospitality Teachers to network with each other, as well as meet with staff, graduates, industry managers and current students of The Hotel School Sydney. Tables were hosted by staff and Year 3 Student Mentors who were able to talk about the Bachelor of Business in Hotel Management and answer questions about The Hotel School Sydney. During lunch we also took the great opportunity to launch our latest initiative ‘An Introduction to The Hotel School Sydney DVD’. (See page 9) This special screening was viewed for the first time and advance copies were given as part of the gift packs our guests received on arrival. Plans are well underway for 2011 Careers Advisors and Hospitality Teachers’ Luncheon. for more information please Contact Anne McCrory email
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anne.mcrory@scu.edu.au
The Hotel School Sydney wishes to thank our fabulous supporters who provided amazing lucky door prizes
Luxury accommodation at Hayman Great Barrier Reef Luxury accommodation at InterContinental Sydney Luxury accommodation at Hyatt Regency Sanctuary Cove Selection of wines from Bimbadgen Estate Hunter Valley $300 travel voucher from World Travel Professionals
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1 - 9 Uni Games 2010 10 Shelley Wales (designer) + Laurence Luxford (editor) h the hotel school sydney summer 2011
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11 - 21 Peter Lewis hosts THSS 21st birthday at The Ivy Penthouse. View entire album on www.facebook/laurence.luxford
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SYDNEY SINGAPORE
THSS TRAVELLED TO SINGAPORE AS PART OF THEIR TOURISM STUDIES READ OUR THIRD ISSUE OF h TO FIND OUT MORE ABOUT THEIR EXPERIENCES IN SINGAPORE
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the hotel school sydney summer 2011
inspired? looking for direction? career change? seek university course options? determined? driven to succeed? Regardless of whether you are a Year 9, 10, 11 or 12 year student, current student, university graduate or simply looking for a career change For further information please contact Laurence Luxford e-mail laurence.luxford@scu.edu.au www.hotelschool.scu.edu.au
A unique partnership between Southern Cross University & Mulpha Australia The Hotel School Sydney 117 Macquarie Street Sydney NSW Australia 2000 Phone 61-2 9240 1280 Fax 61-2 9240 1338 e-mail hotelschool@scu.edu.au Teaching & Learning Centre 60 Phillip Street Sydney NSW Australia 2000 Phone 61-2 8249 3200 Fax 61-2 9240 1338 e-mail hotelschool@scu.edu.au The Hotel School Gold Coast Opening soon SCU CRICOS Provider Nos: NSW 01241G, WA 02621K, QLD 03135E Course Code 024239A
www.hotelschool.scu.edu.au
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enrolling now
June 2011 + february 2012
www.hotelschool.scu.edu.au
open day Saturday 17 September 2011 9am-1pm The Treasury Room InterContinental Sydney 117 Macquarie Street Sydney NSW Australia
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the hotel school sydney summer 2011