Real-time Journey Information

DrivingSmarterMobilityVia PassengerInformationSolutions

Inaworldofincreasinglyubiquitous connectivityandaccessto information,passengersrightly expecttoreceivetheright information,attheappropriatetime, deliveredtotheminamannerthat makessense.

RealTimePassengerInformation(RTPI) systemscansignificantly improvethe experience ofthosetravellingviapublic transport.Whenapassengeriskeptfully informedregardingtheirtrip,theyfeel confidentandprepared;theyknowexactly wheretheyneedtoheadtomakeaconnection, whattimetheyneedtoarrive,andhowtheremainderoftheirjourneylooks.

Byremovinguncertaintythroughthe accurateandtimely deliveryofinformation,theactualandperceived durationoftravelisreduced.Thismakesthewholeexperienceofnavigatingatripas stress-free aspossible; passengersdon’tneedtowaitforsolongatastop(whichcanmakethemfeelsafer),andtheywillarriveattheir destinationfeelingrelaxed(whichnaturallyincreasestheirpropensitytotravelusingpublictransportmoreoften). TherequirementfordigitalRTPIsolutionswasundoubtedly acceleratedasaresultoftheCOVID-19pandemic. Passengersneedreal-timeaccesstodatainorderto safelyandefficiently plantheirjourneys,andtostay connectedwhileonthego.Incontrast, traditionalinformationchannels simplycannotkeeppacewithdata demandsandare tooexpensivetomaintain/update.

ConnectingtofeedsfrommultipleAPIs,ourRTPIsolutionkeepspassengersinformedwithlivearrivaland departuretimes,aswellasmulti-modalonwardjourneyoptions.Accessibleviamobilewebportalsorin-vehicle screens,journeyinformationisstoredlocallyonthevehicle,allowingittobeaccessedevenwhenthereisno onboardconnectivity.

BoostPassengerSatisfaction

Independentassessmentshaveshownthatour servicescanleadtosignificantincreasesin CustomerSatisfactionScores(CSAT),ridership, retention,andbrandloyalty.

ReduceRelianceonStaff

Consistent,reliableinformationallowsstaffto focusontheirroles–Thisisparticularlyvaluable intimesofcancellationsanddelays.

SmartSyncing

Oursystem‘listens’forupdatestotheliveinformation over4G/LTEanddeliversitseamlesslytopassengers.

OfflineDelivery

Informationcanbeaccessedbypassengersevenin periodswherethereisnoconnectivitytothevehicle,a crucialconsiderationforoperatorswhosevehiclestravel throughe.g.tunnelsorremoteruralenvironments.

OurRTPIsolutionworksaspartofIcomera’shighperformancecentralisedconnectivityplatformand requiresnoadditionalhardwaretobeinstalledonboard vehicles.

Wetakecareofeverythingfromuserexperience designanddevelopment,totechnical integration,deliveryandongoingmonitoringand managementofyoursolution.

“YourtrainwilldepartfromPlatform4.

Weareproudthatourreal-timeinformationsolutionscanadvisepassengersonalltheir transportoptions,fromtheirfirsttolastmile,enablingthemtomakeagreenerchoice.

RogerMatthews,ChiefCommercialOfficer,Icomera

Armedwiththerightinformationattherightmoments,apassenger’sjourneywillmeldeffortlesslyintotherest oftheirday.Thankfully,ourpowerfulreal-timeinformationsolutionsmeanthatpassengerscanbesmoothly guidedwith accurate,up-to-the-minuteinformation onroutes,services,andprices…

Pre-Boarding –Passengerscanbesentpushnotificationstotheirsmartdeviceconfirming informationondeparturetimeandplatform,aswellasvehicleoccupancylevels,forexample.This helpsminimisethetimetheyneedtospendinapublicspacewaitingforasuitableserviceandmakes iteasiertofindafreeseatinaquietcarriageoncetheyboard.

OnBoard –Whiletheytravel,passengerscanbegivenreal-timeaccesstoinformationviatheirsmart deviceorin-vehiclescreens,providingthemwithliveupdatesontheirjourneyprogress.Theabilityto alerttravellerstoanyissuesattheearliestpossiblemomentgivesthemadegreeofcontroland reassurancemeaningthattheyarefarmorelikelytobeunderstanding.

Post-Trip –Passengerscanbepresentedwithmulti-modalonwardjourneypossibilitiesviatheir smartdevice.Thiscreatesatrulyjoined-upexperience;abletoviewdeparturesacrossvarious transportmodes(train,bus,tram,bike,e-scooter,taxietc.),customersareempoweredtorapidlyand intuitivelyadaptastheyproceedalongeachstepoftheirjourney.

FacilitatingSeamlessJourneys ForAllPassengers

Themethod(s)andlevelofdetailviawhichinformationiscommunicatedtopassengersneedtobecarefully considered.Transportoperatorsmustbemindfulnottoalienatepassengersbyover-communicatingand/or communicatingusingameanswhichfavoursordisadvantagesparticulardemographicgroups.

Weare bombardedwithinformation everyminuteofeveryday;so,any informationneedstobekeptrelevant. Travellersonlyrequireacertainlevelofdetailatanytime;toomuchinformationcanoverwhelm,andtoomany optionsriskcausingconfusion,orevenfrustration.Ifoperatorsaretobemoresuccessfulinattracting ‘GenerationZ’–digitalnativesbornsincethemid-1990s–totravelbypassengertransport,ratherthanthenext modesofpersonaltransport(e.g.ride-hailingservicesandautonomousvehicles),theymustmake accessto informationasstraight-forwardaspossible.

Furthermore,althoughit’sageneralisationtosay,thosein olderagedemographics arelesslikelytobedigitally proficientthanyoungerpassengers,andinformationmustbedeliveredinawaywhich doesnotdiscriminate. It’s nogoodforatransportoperatortocommunicateadelayonlyviaaspecificsocialmediaplatform,whenthey cannotsafelyassumethatalltheirpassengersusethatplatform.

OurRTPIsolutionallowsinformationtobedelivereddirectlythroughawebbrowseronapassengers’ownsmart device–Thismeansthere’snoneedforpassengerstodownloadanapp,andnorequirementforoperatorsto installormaintainseat-backscreens.

MakingtheBestofaDelay…

No-onelikestheirtriptobedelayed,butwhenoneoccurstherearedifferentwaysthatatransportoperatorcan dealwiththesituation.Bywayofathoughtexperiment,imagineit’sacold,wetwinterevening,andthatJohn andJackneedtogethomeafterahardday’swork…

ScenarioA:John’sJourney

Johnleavestheofficeattheusualtime,arrivingatthestationonlytolearnthathistrainhasbeendelayed. Informationscreensprovidenofurtherdetailonhowlonghewillneedtowait,andstaffaren’tabletohelphim either.

Afterreceivingcontradictoryandconfusinginformationviamultipledifferentcommunicationchannels,heistold thathewillneedtotakeareplacementbusservice,butnoguidanceisgivenonwhereorwhentheywilldepart from.Johneventuallyfindsthedeparturepoint;hewaitsandwaits,butnobusarrives.

Leftfrustratedandangry,heisforcedtopayforataxitogethome.Hecomplainsaboutthetrainoperating companyprivatelytohisfriendsandfamily,andpubliclyviasocialmedia.

ScenarioB:Jack’sJourney

Now,let’simagineadifferentscenario;oneinwhichcommunicationisleveragedtoremoveuncertaintyandallow apassengertoremainproductive…

Jackisattheofficewhenhereceivesaphonenotification. Unfortunately,thereisa30-minutedelaytohistrainhome.

Thenotificationincludesanewestimateddeparture time…

Thedifferencesbetweenthesetwostoriesisasclearasnightandday.Inone,analreadybadsituationforJohn isexasperatedbypoorcommunicationateverystep.Intheother,thoughanunfortunatesituationoccurs,Jack receivesclearandconstructivenotificationswhichallowforaspositiveanoutcomeasispossible.

allowsJacktotrackthetrain’sprogress…

…andevenoffershimafreecoffeebywayofapology.

Jackusestheextratimetodosomegroceryshopping thatheoriginallyplannedforlaterthatevening… …andtopickuphisfreecoffee.

Hearrivesatthestationforthenewdeparturetimeand boardsthetrain…

…arrivinghomeonlyalittlelaterthanusual,andwithhis shoppingalreadydone.

Specifications

LiveCallingPatterns

Accessliveandupdatedcallingpatternsaboutyourvehicle’sjourney.

SmartSynching

Onlysyncdatathatisrelevanttoaspecificvehicleandonlyifnewinformationisavailable (toreducedataupload).

DelayInformation

Highlightdelaysandchangestojourney.

Engineering/DisruptionUpdates

Highlightrelevantdisruptionandengineeringinformation.

HomepageWidget

Showcaselivejourneyinformationinawidgetonthehomepage.

MonitoringandReporting

MonitoringandreportingoftheRTPIplatform.

Updates

AccesstofutureupdatesoftheRTPIplatform.

ShareMyJourney

Letuserssharetheirjourneyeasilywithlovedonessotheyknowexactlywhentheywill arrive.

LiveJourneyMap

Followthelivelocationofavehicleonamap.

OnwardJourneyInformation

Displayrelevantliveonwardjourneyinformation.

Eating,DrinkingandAttractions

Displayrelevantevents,restaurants,andattractionsforyourdestinations.

Vehicleinformation

Showcasevehicleinformationsuchaslocationoffirstclass,secondclass,silentcarriage, buffetcar,cyclestorageetc.

LivePassengerFeedback

Allowpassengerstoprovidereal-timefeedbacklinkedtojourneyinformation.

Visor:GuidedNavigationforPassengerswithSightLoss

Enablepassengerswithsightlosstoreceiverelevantnavigationassistanceinreal-time.

HEAR:EmpoweringPassengerswithHearingLoss

HEAR(HearingEnhancedAudioRelay)allowspassengersconnectedtoavehicle’s onboardWi-Fitoreceivepersonalizedaudiojourneyannouncements.

Getin TouchToday…

AtIcomera,weworkinpartnershipwithclientstobuildlong-termrelationships.Welistentoyour needsandadviseyouonthesolutionsthatfityourrequirements,withroomtogrowinthefuture. Wearewithyouthroughtheinstallationprocessandovertheentiretyofasolution’sservicelife. Wecanpointtoourproventrackrecordofsuccessfulprojects,providingrelevantcasestudieson request.

Tofindoutmoreabouthowwecanhelpyou,contactenquiries@gomedia.iotoday

AboutIcomera

Icomeraistheworld’sleadingproviderofintegratedconnectivitysolutionsfortrains,trams,busesandcoaches, servingmillionsofpassengersandtensofthousandsofonboardsystemsonadailybasis.

Wedeliverthefastest,mostreliableandsecureInternetconnectionavailabletoamovingvehicle,supportinga widerangeofdigitalapplicationswhichincreasepassengersatisfaction,enhanceoperationalefficiency,and improvesafetyandsecurity.

Oursolutionsmaketransportmoreattractiveforpassengersandpartofasmarter,safer,greenerfuturefor everyone,acceleratingthetransitiontowardsacarbon-neutralworld.