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Accommodation Ratings 6 Tips for your Holiday
EXPERIENCE THE MALDIVES
16 © Grand Park Kodhipparu
© Centara Grand Island Resort & Spa
Front Cover: © Visit Maldives
General Information Accommodation Ratings To assist with the selection of your accommodation we have created our own rating system allowing you to compare each property. These are personal ratings offered by our people from their own experience and should therefore be used as a guide only. These ratings may alter throughout the year due to a change of circumstances. Superior standard of accommodation with a wide range of rooms and facilities, and a higher standard of service. First Class accommodation with an excellent range of facilities and services. Accommodation in this rating is considered among the best in the country. Grading accommodation can be quite subjective and generally speaking the standard and services will be in line with the price paid. Please check with your Travel consultant to ensure you get the accommodation to best suit your needs. Child Policy: Please note bedding configuration varies between properties and in some cases with different room types within a property. Some hotels also offer family bonuses and specials. Your Travel consultant will help you choose the hotel to best suits you and your family’s needs. Meal Plans: All resorts offer meal plans that are available to purchase prior to arrival. Options vary between properties from Half-board, Full-board or All-Inclusive. Enquire as to what will best suit your needs. Price Indicator: The price is provided as a guide only. The actual price may differ to that indicated in this brochure due to currency fluctuations, special events, trade shows or peak periods. Your travel consultant will quote you the actual price at time of booking. Pricing is in New Zealand dollars. Look out for our “gems” of information scattered throughout our Maldives brochure.
© Outrigger Konotta Maldives Resort
THE MALDIVES Located in the Indian Ocean, the Republic of the Maldives has a geography and topography that is not matched to the same extent anywhere else in the world. Covering an area that is similar to Portugal, but with land about the size of Singapore, it means that water makes up 99% of the country. This archipelago area is blessed with water that shimmers in the almost year round sunshine it is dealt. The warmth of the climate transpires to the Maldivians who are friendly and hospitable to the large number of visitors that turn up year after year for luxurious holidays in the paradise they call home.
6 T I PS FO R YOU R HOLIDAY
Albeit more expensive, high season falls between December and February, with the best weather commonly experienced in November and through to April. From May the weather gets a little less predictable and the rain comes, but downpours rarely last long and the temperature remains warm. If you’d like to add a little surfing to your Maldivian adventure, you can catch the surf season (and the waves) between March and October.
1 / EVERYONE’S WELCOME Traditionally, the Maldives were the go-to for honeymooners, but with all there is to do, from parasailing and snorkelling, to hammerhead diving, island visits and boat trips, you really can make the Maldives your own. With so many resorts on their own atoll, the water is calm, warm and the sandbars are shallow - perfect for kids. Most resorts also have their own ‘house reef’ allowing for shallower, innerreef snorkelling. While dolphins, of which the Maldives have four different types, are present year-round. If you’re a couple, there’s no better way to spend a balmy evening than outdoors at the flicks; drink to-hand, a classic playing on the big screen and the sea gently lapping in the distance. Various resorts host outdoor cinema experiences, complete with beanbags, cocktails, and a dreamy ocean backdrop.
3 / WEATHER WATCH
2 / DIVE AND SNORKEL With visibility smashing the 30-metre benchmark, dip your head beneath the water and you’ll discover one of the most dazzling ecosystems on earth. Diving and snorkelling at protected marines such as Banana Reef offers a riot of colour and exceptional clarity, whereas experienced divers will love the wreck of The Maldive Victory. The ship (which sunk in 1981), sits 35 metres deep and rewards visitors with rich sea life. Of course, if you choose to stay in an overwater bungalow, sublime coral exists at the end of your bed.
5 / GETTING AROUND In the Maldives every resort is located on its own island. In fact, only about 200 islands are inhabited and 87 of these are exclusively resorts. Transfers are by domestic aircraft, by speedboat or seaplane, and if you’re staying at a resort, all your transfers will be pre-arranged. The luggage allowance for seaplanes and domestic flights is usually 20kg, plus 5kg hand luggage per person, so don’t overpack! If you’re visiting neighbouring islands, you’ll need to catch a mixture of boats, ferries, planes and sea planes. The latter take off from the water and are like taxis, with no set schedules, but a regularity which responds to public demand. It’s wise to prearrange any additional transportation with your agent before departure.
© Sheraton Maldives Full Moon Resort & Spa
4 / OVERWATER BUNGALOWS This is what you came for, right? The quintessential overwater bungalow, with turquoise water and stilts firmly bedded into golden seabed. Yes, paradise exists - from the top of private steps leading into crystalline water and hammocks lazily swinging in the breeze. Luxury bungalows feature everything from sunken glassbottom bathtubs to private infinity-edge swimming pools, not forgetting the 24hour butlers, interior glass floors and outdoor rainforest showers.
6 / LOCAL ISLAND EXPLORATION Malé Island is the compact, island capital of the Maldives. Six square kilometres of urban-meets-Utopian chaos; imagine a nugget of New York sitting on its own tropical island. High rises and apartment blocks are crammed into every inch, until they meet brilliant blue sea. The island is a curious, cosmopolitan must-see and you can meander around it in just a few hours, visiting the fish market, fruit vendors and brightly coloured buildings. Being a Muslim country, mosques are commonplace, with Malé’s golden-domed mosque (made entirely of coral) a highlight. Muslim rules apply, although they are not a requirement at any of the resorts. However, if you book a day trip to a local island, there won’t be any alcohol available, public displays of affection are illegal, and women are advised not to wear togs or revealing clothing.
EXPERIENCE THE MALDIVES
© Soneva Fushi
Maldivian Rufiyaa, however most resorts are cashless preferring credit card or USD/Euro
5 hours ahead of GMT
Current is 230V Plug is a 3 point rectangle-pin adaptor or a 3 point round-pin adaptor
Dhivehi, but English is widely spoken
A 30 day visa is issued on arrival (conditions apply)
The Maldives are, quite simply, perfect. Absolute paradise created entirely by nature,
they make up a chain of almost 1200 individual coral islands peppering the Indian Ocean. Although only about 200 islands are inhabited, they’re divided into ring-shaped atolls flushed with incredible places to stay. Quite remarkably, every resort sits on its own island, so privacy is everything. Just imagine sitting on an almost desolate stretch of champagne sand; an irresistibly blue sea lapping at your feet. It’s the very definition of utopia. You could compare the Maldives to a collection of Victoria Secret models because not one is considered blemished. From the beaches, arguably the best in the world, to an underwater world of spectacular marine beauty, we’re told the Maldives are the ultimate tropical holiday, and the truth is, they are. From overwater bungalows scattered across azure waters, vibrant reefs and an average sea temperature of 27°C, they live up to every expectation. And while Man made the resorts which bring all of these splendours together, the real magic is the Maldives’ back-to-nature tranquillity. Warm waters are perpetually inviting and the sea life is such a kaleidoscope of colour, divers venture from across the world for a dalliance beneath the waves.
HAA ALIFU ATOLL ARI ATOLL
HAA DHAALU ATOLL
M AL DI V ES
Velana International Airport
NOONU ATOLL SOUTH MALE
NORTH MALE FAAFU ATOLL Velana International Airport
VAAVU ATOLL FAAFU ATOLL MEEMU ATOLL
THAA ATOLL LAAMU ATOLL
The Numbers − 26 atolls
GAAFU DHAALU ATOLL
− 1192 islands – 942 uninhabited − 292 square kilometres land area
The Climate Monthly Average Temperatures in ˚C
M AL DI V ES
Centara Ras Fushi Resort & Spa
This stunning resort is situated in North Male Atoll, only a 25 minute speedboat transfer from Velana International Airport. Regardless of your arrival time, staff will be on hand to escort you from the airport to your spacious villa. Be prepared to wander the grounds in bare feet and feel the powdery white sand between your toes. The relaxed approach to footwear instantly puts a smile on your face. With three meals, afternoon tea and drinks included daily, youâ&#x20AC;&#x2122;ll soon be familiar with the number of dining establishments on the island, offering a variety of cuisines and experiences. Start the evening with cocktails at the Viu Bar, where you will watch the sun go down while resting in an overwater catamaran net coming off the verandah. For dinner, why not be transported to Arabia at the Al Khaimah restaurant located in an authentic Bedouin tent complete with tapestry carpets and an aroma of Middle Eastern spices in the air. With the warm Indian Ocean in every direction, there are plenty of water activities on offer. The resident PADI dive team can assist with your diving needs or even help you learn. The excellent reef that almost circles the resort has an abundance of sealife and coral, which can be accessed, snorkel gear in tow, directly from the beach. Above the water, windsurfing, pedal boats and canoes are readily available. The trusted Centara SPA Cenvaree provides a beautiful haven to rejuvenate with a treatment using local ingredients. To complete the wellness experience, a fitness centre is on-site and yoga is available to all guests.
Premium Deluxe Spa Water Villa
In the event of early arrival or late departure, the Chill Lounge is available for guests who wish to rest and relax in air-conditioned comfort. The lounge features coffee and tea making facilities, as well as bathroom facilities.
M AL DI V ES
Holiday Inn Resort Kandooma Maldives
Upon arrival at Velana International Airport, you will be met by resort staff who will accompany you as you travel south on the 40 minute speedboat transfer from the airport to your temporary new home. The resort is strong on marine conservation, even having a marine biologist on hand to educate guests. Holiday-makers can partake in the Reefscaping Project and receive updates on their “piece of reef” even after returning home. Plenty of other activities are on offer too - you can learn to surf, cook, wake board or play water polo, enjoy kayaking, banana boat rides or volleyball, then relax away the evening with perhaps some shisha at Bar-aveli Bar, an in-villa BBQ or just listen to the DJ or the live music, cocktail in hand. Start the next day at a slower pace with yoga or aqua aerobics. Don’t leave the island without treating yourself to a spa treatment at Kandooma Spa by COMO Shambhala. Couples and families both have excellent accommodation choices. The Two Bedroom Family Beach House is perfect when taking the kids away. Rooms built for two have outdoor living areas, modern bathrooms and tea and coffee facilities.
Night view from the Overwater Villa
Dining is guaranteed to have views of water - choose from poolside cafés to beach bars. In room and private dining options are also available, but a must-do is one of the themed evenings - watch the sunset as part of the Maldivian Beach BBQ dinner. If feeling adventurous, go night fishing and then return with your catch to have it cooked for you!
One of the most wallet-friendly family resorts in the Maldives as up to two children under 12 years can eat for free*. The Kandoo Kids Club suits 4-12 year olds, features a splash area and a gaming zone. *Children under 12 years eat free per paying adult. Must be dining from the Kids menu and with a paying adult to qualify.
M AL DI V ES
Sheraton Maldives Full Moon Resort & Spa
From Velana International Airport, head north for 20 minutes in a speedboat and you will arrive at a small island with a healthy sprinkling of palm trees and home to the Sheraton Maldives Full Moon Resort & Spa. A jewel in the Sheraton chain, you are guaranteed of a sound sleep in your Sweet Sleeperâ&#x201E;˘ bed whether your room be on land or over the water. Rooms are private, yet conveniently placed for access to the beach or water. All rooms have a bathtub and separate shower area and an outdoor space to relax and enjoy the tropical breeze.
Ocean Pool Villa
A treatment at Shine Spa at Sheraton is something worth telling your friends about. Situated on its own island from the main resort, make your way across the jetty, enter the relaxation room to set the mood, be pampered and then make the most of the experience with some time in the plunge pool. Bliss! Needing something more active? There is a gym on-site, perhaps take advantage of the jogging trail around the resort or one of the multiple water activities on offer should appeal too. Seafood is a popular fare at this resort - Kakuni Hut specialises in crab dishes and other grilled delicacies while Sea Salt has a lava stone grill perfect for cooking the finest selection of freshly caught fish and local lobster. With an array of restaurants, there will be something to delight your tastebuds. And for those sunset cocktails? Head to Anchorage Bar, listen to the local band and wow at the amazing vista beyond.
The pool is freshwater, and there is also a childrenâ&#x20AC;&#x2122;s pool. The Sheraton Adventure Club is the kids club facility for 4-12 year olds. Scavenger hunts, coconut bowling and learning about the Maldivian culture awaits!
M AL DI V ES
Grand Park Kodhipparu
After only a mere 20 minute speedboat ride from Velana International Airport, you will be arriving at the island that is home to the luxurious Grand Park Kodhipparu. Like most addresses in the Maldives, this one is no different surrounded by crystal clear water and white sand underfoot, the island of Kodhipparu is perfect for spotting the many colourful corals and fishes that are literally at your doorstep. Many water activities are on offer so perhaps start the day with an easy snorkel, then test your balance with stand-up paddleboarding in the mid afternoon sun and finish with an evening parasail. If needing a day of less strenuous activities, the meditation deck might be more up your alley, or indulge in a treatment at The Spa. All villas are beautifully furnished and feature indoor and outdoor showers as well as an indoor bath. You will soon feel right at home in the sun lounger out the front, while some villas offer hammocks, day beds, your own private pool and if staying in an overwater villa, you will have a glass window in the floor and be able to see the ocean below.
Ocean Water Villa
A private dining experience is a must while staying at Grand Park Kodhipparu. With options of a candle-lit dinner in your villa, a sunrise champagne breakfast or a picnic on the beach to name a few, you will be amazed at the attention to detail in both setting and food! And if you are travelling as a family, not to worry, the Little Explorers Kids Club is open until 9pm for them.
Meal plans are available - either half board, full board or all-inclusive. Pool Water Villa
M AL DI V ES
Centara Grand Island Resort & Spa This amazing property will take your breath away from the moment you spot it - whether that first glimpse be from the air or sea, as you can arrive to this resort by seaplane or boat. Once you’ve got to Velana International Airport, there are two options. If you arrive during daylight hours, start your holiday on a high with a 25 minute seaplane journey flying direct from the airport to the resort. Alternatively, organise a domestic flight from Velana to Villa Airport Maamigili, where you will connect to the complimentary boat transfer to the resort and be checking in within 40 minutes after arriving at Velana. Catering to guests of any stage and age, the resort offers many activities, facilities and clubs! Kids are entertained in clubs from 4 years, teens to 17 years and babysitting is available for the super young visitors. Family friendly villas offer plenty of space. If it’s just you and your plus one, romantic candle-lit beach dinners or sunset cruises can be arranged and you’ll be in heaven in your villa with private pool. Ocean Water Villa
Sunset Ocean Pool Villa
Deluxe Family Water Villa
Centara Grand Island Resort & Spa is an all-inclusive resort so you will never go hungry, your minibar is restocked daily and you even get a daily spa credit! When you find the time, you can also have one excursion per stay, such as a sunset cruise or local island tour, or perhaps just have a snorkel from the beach. Daily afternoon tea and nightly evening cocktails are also relaxed opportunities to meet other guests.
For something extra special, there is The Club. Included in the Sunset Ocean Pool Villa and at an additional charge for other room types, you’ll enjoy benefits of premium beverage selections, upgraded room amenities and minibar, mid-morning snacks, access to an extra dining venue and swimming pool and check-in/out at the Club Lounge.
M AL DI V ES
Mövenpick Resort Kuredhivaru Maldives
This exceptional resort is located in a prime diving location in the Noonu Atoll group and is typically accessed by a 45 minute seaplane flight north from Velana International Airport. Alternatively, a 40 minute domestic flight to Maafaru Airport followed by a 15 minute speedboat transfer is option B. Choose to stay on land, surrounded by lush gardens, or overwater with a glass floor in the hall, but either way you’ll have your own private plunge pool, an amazing outdoor living space and glorious views. The main restaurant ONU Marché has all day waterfront dining and is housed in a funky geometrical bamboo structure. Bodumas is an overwater pavilion specialising in seafood cuisine, complete with a sushi counter. Latitude 5.5 overlooks the infinity pool, has a superb grill and is the best place for sunsets with its all day bar. Check the kids in at the complimentary Little Birds Kids Club and head to the Yoga Sala to balance your mind and body. The fitness centre is open 24/7 if needing to burn some energy and the spa centre, with a choice of jungle or overwater treatment rooms, will help to recharge you. Unspoilt reefs are easily accessible and with trained dive masters, anyone can be enjoying the stunning marine environment in no time. Kayaks and snorkelling gear are available from the watersports centre or book a private cruise to try to spot dolphins.
The Mövenpick chain has a daily free chocolate hour. A selection of decadent chocolate treats, perhaps a delicious cake or a scrumptious ice-cream may tempt you, is offered at the Mövenpick Coffee and Wine Lounge. Not after something sweet? Swing by at other times and enjoy the extensive choice of wine on offer.
Overwater Pool Villa
M AL DI V ES
Outrigger Konotta Maldives Resort
One of the southern-most resorts in the Maldives archipelago, yet still located north of the equator, lies an oasis in the Indian Ocean. Outrigger Konotta Maldives Resort is reached by a 55 minute domestic flight from Velana International Airport to Kaadedhdhoo Airport in the Gaafu Dhaalu Atoll, followed by a 30 minute speedboat journey to the resort. All 53 spacious villas feature a private pool and a generous outdoor living space. Families have a choice of two or three bedroom villas, and children can access Coral Kids Club from the moment they arrive to enjoy the indoor and outdoor playgrounds and a swimming pool. Navasana Spa is home to a hydrotherapy facility, as well as treatment rooms to indulge in a massage, be pampered with a body wrap or to just relax in the lounge.
Lagoon Pool Villa
Partake in a day of sunbathing, or find a new and more active pastime in the way of kite surfing or parasailing. Plenty of excursions are on offer too. Snorkelling tours are a gentle way to start, and a sunset cruise is a perfect end to the day. Enjoy a casual lunch beside the beachfront pool, with views of the book youâ&#x20AC;&#x2122;ve left on your lounger and the water beyond. Come the evening, seafood lovers will be frequenting Blue Salt Restaurant, where freshly caught fish is cooked to order and served with seasonal produce. But do visit Driftwood at least once for one of the theme dinners that are on offer and be transported to India, Arabia or Morocco for an evening.
Lagoon Pool Villa
Sign up for a Coral Reef Caretaking Workshop at the Dive Centre, and learn from the resident marine biologist about what the resort is doing to support the environment with its coral conservation and restoration projects.
M AL DI V ES
Soneva Fushi is located in the Baa Atoll group, on one of the larger islands in the Maldives - Kunfunadhoo Island. It is a 30 minute seaplane ride from Velana International Airport. Clients can also fly to the nearer Dharavandhoo Airport where it is then a 12 minute speedboat ride to the island. The Baa Atoll is a UNESCO Biosphere Reserve coral reef which results in incredible marine life and the resort offers excellent diving and snorkelling experiences. With accommodation options ranging from one and two bedrooms right up to a nine bedroom villa, Soneva Fushi is great for groups or families. The Den is an area set up for the kids and caters for those keen on family time. It offers two swimming pools, a Lego room, cinema, dress ups and a playground and encourages adults to hang with the little ones to create memories together. The resort also has an observatory for star gazing and a glass-blowing studio. All villas are spacious and private with a rustic finish. The beautiful timber features are complemented by the surrounding gardens. All villas come with a butler who can organise a spa treatment or suggest where to visit on your personal bike.
Crusoe Suite with Pool
Out of the Blue is the main dining facility on the island. This two-storey overwater structure is home to five dining options and various alcoves for you to enjoy your meals. It’s also where a water slide can drop you into the Indian Ocean. Uninhabited islands, villa dining or jungle clearings can also be set up with tables for private dinners.
All Soneva resorts offer a complimentary ice-cream parlour, so clients can actually try every flavour available! Other “rooms” available at this resort include a chocolate room, a charcuterie, a cheese room and wine cellar.
Nine Bedroom Private Reserve
M AL DI V ES
Club Med Kani Club Med Kani is in the North Male atoll, located 30 kilometres from Velana International Airport. The white sand is under your feet after a 40 minute speedboat journey. Club Med is synonymous with all-inclusive resorts and Kani is no different. Select meals, drinks, activities, WiFi and childcare are all paid for before you step foot on the island. Bright coloured feature walls in the rooms attract your attention as soon as you step inside. Pinks and orange are complemented by the lush green landscape or the clear blue water surrounding the spacious rooms. With an outdoor space to relax and catch the breeze, itâ&#x20AC;&#x2122;s the perfect space to plan your next venture. The resort welcomes children from 2 years and has activities for those aged 4-17 years. Happy Childrenâ&#x20AC;&#x2122;s Corner educates about coral propagation, entertains with cooking lessons or challenges with a trapeze apparatus. Three restaurants ensure your appetite is always fulfilled. The Kaana is the spot for a light lunch or tapas to share, while The Kandu is a more elegant environment offering a-la-carte options. Of course, the precursor to dinner is a sunset along with a refreshing beverage in hand, and the aptly named Sunset Bar with views of the overwater suites is an unrivalled location to watch the horizon disappear for another day.
Manta Overwater Bar
Club Med Kani has Manta Exclusive Collection - the 5-star arm of the resort. Overwater suites are at another level (literally) and come with champagne at sunset, a dedicated beach area for Manta guests and breakfast can be served in your suite.
M AL DI V ES
Club Med - The Finolhu Villas
The exquisite Finolhu Villas are a 30 kilometre speedboat ride from Velana International Airport, resulting in you being at one of Club Medâ&#x20AC;&#x2122;s Exclusive Collection resorts within 40 minutes of your arrival in the Maldives. The Club Med tradition of having many extras included continues on this beautifully preserved private island. Food, beverages and watersports are generally taken care of as part of the package. Your personal butler is at your beck and call to organise spa treatments, dining experiences or excursions. Two choices are required to decide on your room - to have sand underfoot or a peek over the balcony to the ocean. And then, do you want a sunrise or a sunset view. Each villa has a private pool, an espresso machine and a minibar restocked daily. As part of being a sustainable resort, walkways have solar panels overhead creating the worldâ&#x20AC;&#x2122;s first 100% solar-powered 5-star resort. When you have luxuriated enough in private, the central bar and pool area are a great place to enjoy a drink with feet dangling in the water. The Motu Restaurant is well positioned to capture the turquoise Indian Ocean as you enjoy cuisine from all over the world. The weekly cinema under the stars is entertainment itself without adding in the shooting stars in the amazing night sky.
Guests of Finolhu Villas also have access to Club Med Kani resort, a 5 minute ferry ride away. The ferry operates between 8am and 11pm so guests can participate in additional activities and enjoy all the facilities of a second island, including nightly entertainment, as well as being able to access the Manta Lounge where champagne is served.
TOURI N G
G ADVENTURES Everyone loves to travel, but not everyone loves to travel the same way. G Adventures range of travel styles offer something for everyone so you can spend less time searching and more time dreaming about where you’ll go next. Travelling with G Adventures is the best way to get up close and personal with your planet in a way you’d never manage on your own.
Maldives Dhoni Explorer
Maldives Island Hopping
7 days/6 nights
8 days/7 nights
This cruise takes you to turquoise lagoons, perfect beaches and isolated sandbars that you may have only ever dreamt about. Capture numerous photo opportunities as you’re enveloped by a calm sea breeze.
Discover the idyllic islands of this stunning archipelago and learn about the many traditional aspects of Maldivian life. Vivid colours are in every direction and the scenery changes daily.
Cruise Highlights: - Enjoy delicious home cooked meals, including typical Maldivian fare and seafood dishes, all prepared by the onboard chef. - Be amazed by the marine life as you snorkel in the warm Indian Ocean. - Enjoy an evening performance of traditional Maldivian folk music. Bodu Beru, meaning ‘big drum’ is one of the oldest surviving forms of music in the Maldives. - Visit Bodu Mora, one of the Maldives uninhabited islands. Dotted with palm trees, covered in gorgeous white sand and surrounded by the brilliant blue sea, your camera will be working overtime.
Tour Highlights: - Explore Male, the compact, island capital of the Maldives, with a city tour. - Try your hand at the traditional way of line fishing and catch your own dinner. Return to the beach to have a bbq under the stars. - Head out paddling in a kayak across a lagoon to a sandbank and arrive in time to watch the sun dip below the horizon. - Visit Huraa island and tour the saltwater lake and mangroves area. Afterwards, enjoy a traditional meal in the home of a local family.
Departures: Select Mondays
Inclusions: 6 night cruise in a standard cabin, 6 breakfasts, 6 lunches, 6 dinners, guide & sightseeing as per itinerary
Inclusions: 7 nights island accommodation, 7 breakfasts, 2 dinners, ferry transfers between islands, guide & sightseeing as per itinerary
Price Guide From: $2319 BAA ATOLL
Price Guide From: $1259
NORTH MALE Velana International Airport
Emboodhoo Finolhu SOUTH MALE Felidhoo
Ambaraa DHAALU ATOLL INDIAN OCEAN Fenboa Finolhu THAA ATOLL
Villimalé Djiggaru LAAMU ATOLL
Velana International Airport
The price guide shown is per adult twin share, based on low season travel. Specials or surcharges may apply depending on travel date. Prices are inclusive of port charges & taxes.
TERMS & CONDITIONS
Please read these booking conditions carefully CONSUMER GUARANTEES ACT The guarantees under the Consumer Guarantees Act 1993 will apply to services supplied by us except where they are acquired, or held out as being acquired for business purposes. 1. OUR SERVICES AND OBLIGATIONS 1.1 House of Travel Ltd ('we' or 'us' as the case may be) supply services consisting of arranging and co-ordinating travel facilities and services, and making bookings and issuing vouchers to be redeemed by suppliers of travel, entertainment, and accommodation facilities or services ('Suppliers'). House of Travel Ltd is part of the House of Travel group. 1.2 We undertake to perform these services with reasonable care and skill. We will not be liable for any loss or damage which results from the act, default or omission of any person other than ourselves, our employees or agents, or any cause independent of human control. This includes (but is not limited to), loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Governments or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, quarantines or medical or customs regulations. 1.3 We are not able to exercise control over services we do not supply directly, therefore we will not be responsible for any loss or damage arising from: - Any booking made directly with a service Supplier by your travel agent, or - Any services which are not directly provided by us and which are additional to those recorded in clause 1.1 above. 1.4 We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own. For this reason, we cannot take responsibility for your individual satisfaction. 2. SUPPLY OF TRAVEL, ENTERTAINMENT AND ACCOMMODATION SERVICES AND FACILITIES 2.1 When we make bookings with Suppliers, we are acting as a booking agent for such Supplier. 2.2 All travel, entertainment, and accommodation facilities or services are supplied directly to you by the Suppliers. We have no control over the facilities or services themselves, or the manner in which they are provided by the Suppliers. Therefore you should be aware of the following conditions: - We will not be liable for any loss or damage of any kind which may arise from your use or consumption of, or inability to use or consume those facilities or services. - The provision of those facilities or services is subject to the terms and conditions of your contract with each Supplier. - Where for any reason, a Supplier is unable to provide particular facilities or services, then that Supplier may be entitled, under its contract with you, to substitute those services or facilities with comparable or equivalent facilities or services without incurring any liability to you. You should check your contract with each Supplier. - All facilities or services described by us are subject to availability from the Supplier. - We will not be liable or responsible for any loss or damage relating to your baggage, personal possessions, health or welfare, or delays or travel disruptions unless these arise directly from the service we provide to you. 3. BUSINESS PURPOSES
this brochure which are brought to our attention. Prior to completing your booking, you should ask your travel agent whether they are aware of any changes to the published information. You should also make sure that if your travel agent is advised of changes which occur after booking, your travel agent is able to contact you. 4.3 Maps and Photographs: Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs may show places in the geographic area which are not included in your booking. Hotel room photographs may not be the actual room occupied. 4.4 Property Information: Descriptions featured in this brochure are drawn from information provided by our Suppliers. Any facilities or services shown are subject to change at any time. Please advise your travel agent if you have any special requirements. 4.5 Room Bedding: Based on existing bedding in the room. Requests for specific bedding arrangements must be made at the time of booking but can not be guaranteed. For example, twin share may consist of single beds or a shared double bed. 4.6 Rental Cars: We cannot guarantee to provide a particular model or colour within the car category. Availability of car categories is subject to confirmation at the time of booking. We reserve the right to substitute different models. If a vehicle is returned prior to the end of the reserved rental period or if the vehicle is picked up later than the reserved date, NO REFUND will be made for unused rental days 5. PRICES 5.1 The prices provided are a guide only based on low season, per adult share twin pricing and are correct at the time of printing. The actual price may differ to that indicated due to currency fluctuations, special events, trade shows or peak periods. Prices for tours are based on per adult per tour for share twin based on low season travel. Prices for hotels are per person per night for share twin in a standard room (except for villas if specified). 5.2 We will guarantee the price of the portion of the booking as processed by us, against currency fluctuation for a period of seven (7) days from the time of confirmation of the booking; note: special conditions apply for cruise bookings. It is the responsibility of your travel agent to advise you of the date of confirmation. If your booking remains unpaid after the seven (7) day guarantee period it will be subject to currency fluctuation, up to the time full payment is received by us. 5.3 Events beyond our control, such as changes to the prices of aviation fuel or changes to the cost of services or facilities may result in the prices charged to you being different from those shown in the brochure. You should check all prices with your travel agent before making reservations, and before ticketing. 5.4 Prices may also be liable to variation between the time of booking and the date of departure due to events beyond our control. Due to unforeseen events we reserve the right to vary the price up to the time of your departure.
To assist you with the selection of your accommodation, we have created our own rating system allowing you to compare each property. Please note that these gradings are to be used as a guide only and may alter throughout the year due to a change of circumstances. Please check with your House of Travel consultant to ensure you get the property that best suits your needs.
9. RESERVATION AMENDMENTS We are happy to incorporate any reasonable amendments you request. An amendment constitutes a change to an existing booking and will attract a $25 fee per amendment prior to final payment and the issuing of the travel documents, and a $50 fee per amendment after travel documents have been issued. These fees are to cover administration and communication costs. You may also be required to pay any Supplier imposed fees. 10. INSURANCE We strongly recommend that you insure yourself fully against cancellation, loss of luggage and personal property, and medical expenses. Your travel agent will be able to provide you with further information. 11. ITEMS NOT COVERED Unless otherwise specified, the cost of airfares, meals, drinks, laundry, insurance, sightseeing, transfers, local taxes, airport departure taxes, Airline imposed insurance levies, passenger service charges and Passport or Visa application fees are not included. 12. VISAS/PASSPORTS For all holidays in this brochure you will require a valid passport. You are responsible for arranging your own passport, visa and health requirements including inoculation. You should check with your travel agent who will be able to provide you with the necessary information. 13. NON-USE OF SERVICES OR FACILITIES If, of your own choice, you decide not to use part or parts of the arranged services or facilities, you will not be entitled to a refund from us (provided we have carried out our service with reasonable skill and care and to your requirements) and you may not be entitled to a refund from any Supplier. 14. HEALTH OR DISABILITY Some Suppliers may reserve the right to refuse to carry or accommodate people who because of a health condition or disability may require services or facilities to be provided in a special manner. You should check this with your travel agent. 15. SERVICE SATISFACTION During your holiday, if you encounter any situation where the service supplied to you does not meet your satisfaction, please take the matter up with the Supplier immediately. Your contract for each service is with the Supplier. If this is not possible immediately, or if you are still dissatisfied, please contact your travel agent. Both we and your travel agent will endeavour to investigate on your behalf and to negotiate with the Supplier to resolve the matter as soon as possible, so that you continue to enjoy your journey. 16. LEGAL CLAIMS Any claims or legal action in connection with the provision of our services to you will be governed by the laws of New Zealand. Any claim or legal action against the Suppliers is likely to be subject to the terms of your contract with them, and may be governed by the laws of other countries.
7. PAYMENT 7.1 A non-refundable deposit will be required by your travel agent and must be paid at the time of booking. This is in addition to any deposits imposed by Suppliers. 7.2 A communication charge may be made for bookings requested less than 72 hours prior to departure.
4. INFORMATION IN THIS BROCHURE
8.1 If you wish to cancel your booking for any reason, you must advise us in writing through your travel agent as soon as possible.
4.2 Facilities or services may change after the date of printing. We endeavour to keep travel agents informed of any changes to information in
8.3 We strongly recommend that you insure yourself fully against cancellation due to unforeseen circumstances. See Section 10.
6. HOUSE OF TRAVEL ACCOMMODATION RATINGS
You agree that where our services are acquired for business purposes, or where you hold yourself out as acquiring our services for business purposes, the Consumer Guarantees Act 1993 will not apply to any supply of goods or services made under these conditions, and we will not be liable or responsible for any loss or damage of any kind to you, including any consequential loss or damage however it may be caused.
4.1 While we attempt to ensure that the contents of this brochure are correct, accurate, and up to date at the time of printing, the contents of this brochure are drawn from information supplied to us by Suppliers. We do not have, and cannot be reasonably expected to have, personal knowledge about all of the facilities or services provided by each Supplier.
by Suppliers and travel agents are beyond our control and you should check with your travel agent regarding what cancellation fees may be applicable.
7.3 Final payment must be made in full before we can release travel documents (including tickets). 8. CANCELLATION
8.2 If you cancel your booking or any part of your booking, we will impose a cancellation fee in respect of each person travelling under that booking. You must also pay all cancellation fees imposed by Suppliers and your travel agent. These cancellation fees are required to offset booking, communication, and administrative charges which have already been incurred by us, Suppliers and your travel agent. Cancellation fees imposed
ALL OUR HOUSE OF TRAVEL CONSULTANTS LOVE THE OPPORTUNITY TO SIT DOWN WITH YOU AND HELP PLAN YOUR NEXT GREAT HOLIDAY.
We’ll take your ideas then add our own tips and suggestions on how to make your time away very special.
But just as important we’ll help you avoid the various pitfalls when booking flights, tours and accommodation along with lengthy flight connections, sudden cancellations, forgotten visas, lost luggage and missing passports to name a few. It’s what we’ve been doing every single day for the last 30 years now. Making Kiwi holidays even better by working together.
WE’RE HERE TO HELP.
BET TER TOGETHER
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