Hot Tub Handover Brochure

Hot Tub Suppliers

Owners Guide Weekly & 12 Week Advice Hot Tub Care Advice Hot Tub Efficiency Advice Bromine or Chlorine Advice Ph Levels Advice Biofilm Advice Scale Control Advice Spa Cover Care Advice Warranty Details Terms & Conditions Hot Tub Service Packages Useful Links

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Contents Weekly & 12 Week Advice

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Hot Tub Care Advice

4-7

Hot Tub Efficiency Advice

8

Spa Cover Care Advice

9

Bromine or Chlorine Advice

10-11

Ph Levels Advice

12

Biofilm Advice

13

Scale Control Advice

14

Useful Links

15

Warranty Details

16-19

Terms & Conditions

20

Hot Tub Service & Install Log

21

Service Packages

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This Hot Tub Guide is designed to help you keep your hot tub clean, clear and in prime condition.

Please follow the guidelines to ensure hot tub fun and relaxation within a safe environment.

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Maintenance Advice 7 Day Maintenance Treatment Clean waterline with sponge to remove any dirt from the waterline.

Remove any particles from the water with use of a small net or Water Clarifier.

Remove & rinse filters.

Treat hot tub with Hot Tub Shock then turn on jets to let the water circulate.

Clean hot tub surface, spa cover & cabinet.

Test water balance & adjust if required (test water 4 hours after shock treatment for a clearer reading)

12 Week Flush Treatment Remove headrests, filters & any additional items from the water.

Apply Hot Tub Flush & run jets for 5 minutes.

Turn off power & leave to stand for minimum of 5 hours.

Drain hot tub then clean inside shell, spa cover & cabinet. (for more details on spa cover care please see spa cover advice page) Replace drain cap & refill hot tub via the filter housing.

Once the hot tub is full, clean filters & replace.

Switch the hot tub on & prime system.

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Hot Tub Care Advice 1. Keep The Water Clean & Clear This is done by being aware of the hazards which can make the water turn cloudy or affect the chemical balance of the hot tub.

Moisturisers Perfumes and aftershaves Fake tan Detergents left in bathing costumes Deodorants Makeup Soap & shampoo

2. Shower Before Entering The Spa Showering before entering the hot tub is recommended. This will remove any dirt, sweat, makeup, creams etc. from the skin which would only settle in the water. When entering the water with makeup or creams or hair products this runs the risk of cloudy & foamy water.

3. Care Entering & Leaving the Hot Tub When entering and leaving the hot tub, be aware of the hot tub control panel, the audio system & other extras on your hot tub (drinks trays, towel rails, pop up speakers). Placing feet and weight on these parts could cause damage.

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Hot Tub Care Advice 4. Check & Clean The Filters Regularly Filters are easy to remove & cleaning takes only a few minutes.

Products such as filter cleaner can be used to effeciently clean your filters.

It’s also a good idea to buy a spare filter and rotate filters to keep the hot tub fresh plus give longevity to the filters. Filters should be changed annually.

5. Remove Headrests The chemicals in a hot tub can erode the headrests if not removed & kept underneath the spa cover.

Always remove the headrests when the hot tub is not in use.

6. Empty The Hot Tub Every 3 Months It’s recommended to empty the hot tub every 12 weeks.

This process which is also called flushing is essential to keep the hot tub running efficiently.

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Hot Tub Care Advice 7. Check Water Balance Before Entering The Hot Tub Always check the water balance as regular as possible.

Checking the water balance before using the hot tub is compulsory.

8. Service The Hot Tub Once Per Year Just like a car, regular servicing of the hot tub will ensure long-term usage and reliability plus maintain the manufacturers warranty.

Find out more about our servicing options

9. Buy Good Chemicals Always look to buy good quality chemicals, the most popular options are either bromine or chlorine however avoid using chlorine tablets.

Also, buy and maintain a good level of chemicals so there is no shortage.

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Hot Tub Care Advice 10. Use Ready & Rest Modes All our hot tubs are equipped with modes to protect the hot tub & your pocket so please take advantage & use the modes available.

For more information please refer to our efficiency page.

11. Clean & Shock The Hot Tub Once a Week Clean the hot tub by wiping edges and headrest plus spa cover.

Also add Non Chlorine shock once a week to retain optimum cleanliness of the hot tub water.

12. Maintain Spa Cover Clean the spa cover regularly with weekly wipe downs. During the 12-week flush clean the spa cover & turn the spa cover upside down to let the inside of the spa cover to dry naturally.

For further details please see our Spa Cover maintenance page.

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Hot Tub Efficiency Advice Follow The 4 Point Plan For Running An Energy Efficient Hot Tub 1. Hot Tub Location Accurate planning of the location of the hot tub is a valuable way to make the hot tub more efficient to run.

Hot tubs placed under a shelter are likely to be more energy efficiency than one placed in an open space.

2. Insulated Cabinet & Cover Please ensure the hot tub cabinet & spa cover (spa cover when not in use) is secure & fully closed at all times to enable maximum efficiency.

3. Use Ready & Rest Modes It is advisable to utilise the economy / filter modes to enable more efficiency & enable the insulation of the hot tub to take effect & retain heat within the hot tub without constant strain on the heater.

4. Cost Effective Energy Supplier Checking costs & comparing suppliers is very quick & easy with positive results of genuine savings on your energy bills.

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Spa Cover Care The spa cover is the barrier between the hot tub & the heat of the summer plus the harshness of the winter, it takes a barrage from both extremes so therefore needs to be maintained just as much as the hot tub itself.

To maintain the spa cover please follow the instructions below Clean the spa cover regularly with Spa Cover Shine.

During the 12 week flush clean the spa cover & turn the spa cover upside down to let the inside of the spa cover to dry naturally.

Use Ready & Rest modes on the hot tub as suggested in our energy efficiency page so water is not constantly at the maximum temperature which again will give minimal strain on the spa cover.

Maintain a consistent chemical water balance as imperfect chemical balances can affect the spa cover.

When applying chemicals, always leave the spa cover open for a minimum of 30 minutes to let the chemicals work without entrapment.

Products which can be bought to also improve spa cover maintenance would be our Spa Cover Shine which works excellently on spa covers.

Our Cosy Spa blankets which gives protection to the outside of the hot tub from wind, rain & cold weather.

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Bromine or Chlorine?

The 2 most common sanitisers are chlorine and bromine, each has their own advantages & disadvantages which we have listed below.

Bromine Bromine comes in a tablet & granule form these are used with a floating dispenser which floats on the surface of the hot tub water & slowly disperses bromine into the hot tub.

This enables the status of the bromine in the hot tub to be easily maintained by keeping the tablets topped up in the dispenser at all times.

Bromine is a softer option than chlorine and would be recommended if you or a family member/friend have sensitive skin as chlorine can be harsher on the skin and eyes.

Bromine tablets also have less of an odour than chlorine, although chlorine scents only become strong when water becomes dirty.

The main disadvantages of bromine is that is very slow to dissolve in comparison to chlorine and especially in hard water areas.

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Bromine or Chlorine?

Chlorine : Chlorine is very easy and fast to dissolve so works quicker than bromine in all water types.

Chlorine is also cheaper to buy and gives the water a clearer and crisper look, water with bromine can look a little dull by a comparison.

The downside of chlorine is the strong scent it gives but this is usually as the water is not clean (e.g public swimming pools) and it is harsh on sensitive skin types.

Unlike the dispenser which lets you monitor how much bromine is required, chlorine needs the use of testing strips and is more chemical based analysts to test the levels to know if more granules need to be applied.

.......and what about Chlorine Tablets?

We do not recommend chlorine tablets for a spa or hot tub, this is because chlorine tablets are a trichlor product.

TriChlor tablets dissolve very fast in comparison to Bromine tablets & decrease the ph.

Hot tub water that is low in pH can be corrosive to pumps, jets, heaters & damage the hot tub shell both above & below the surface.

Please note: Use of TriChlor in spas/hot tubs is not recommended by many in the industry.

At Hot Tub Suppliers the use of TriChlor by customers will void the warranty.

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PH Level Advice To maintain a consistent pH level is very important in hot tub water chemistry & to keep the hot tub in perfect condition.

The lower a pH reading, the more acidic & oxygen starved the water is. The higher the pH reading, the more alkaline & oxygen rich it is. pH is measured on a scale of 0-14: anything below 7 is acidic, anything over 7 is alkaline.

The best pH reading is between 7.2 to 7.6

The Danger of Low pH Acidic water is corrosive.

Can cause skin irritation.

Has negative effect on the work of the sanitisers.

It will corrode metal equipment & parts of the hot tub.

Will cause etching on the hot tub surface & blistering.

Strips the body of its natural oils causing dry, cracked, or flaky skin.

The Danger of High pH Will cause scale build up on the hot tub surface.

Will cause scaling on plumbing equipment.

Can cause cloudy water.

Has negative effect on the work of the sanitisers.

How to Maintain pH levels Test water balance before using the hot tub to monitor pH levels If pH is low, then add the product pH Plus If pH is high, then add the product pH Minus

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Biofilm Prevention Advice Biofilm is any group of bacteria & other microorganisms that attach themselves to a solid surface which is in regular contact with water.

These micro-organisms submerge themselves in a protective layer of slime that is resistant to sanitisers such as Chlorine or Bromine.

Biofilm can carry bacteria such as Legionella & E-Coli and grows in dark, warm, water dominated areas.

Common examples of biofilm include Plaque on teeth Slippery substances found on river stones Inside the pipework of hot tubs and pools.

Biofilm inside the hot tub can create cloudy water, can give off odours & effect the performance of the hot tub so its vitally important biofilm is kept in check by the weekly maintenance of the hot tub plus using a hot tub flush when emptying the hot tub every 12 weeks.

Please also follow the guidelines always beset to hot tub use with minimal application of lotions, creams, antiperspirants & soaps as these substances in the water can create a perfect environment for biofilm to form.

Also once a year, it is important to service the hot tub where the internal parts are given a more severe clean.

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Scale Control Water in the UK varies between hard or soft water.

Hard water is produced when rain water passes through rocks either above or below the soil which are high in calcium or magnesium compounds.

The waters runs along the rocks resulting with compounds from the rocks dissolving in the water and resulting in hard water.

Soft hard in comparison is when the rocks are low in calcium or magnesium compound so the dissolved compounds on this occasion are not as strong.

In the UK hard water areas are mainly to the East, whilst Scotland, Northern Ireland, West Wales, Devon and Cornwall are predominantly soft water areas.

The scale will form inside the hot tub and without regular monitoring, the scale can build up inside the interior pipes and corrode hot tub parts such as pumps and heaters.

To help soften the water and keep the scale away, no scale products must be used regularly to help prevent the build-up of scale and keep the hot tub clean and scale free.

We sell No Scale within our range of chemicals. This works well to reduce scale which can be monitored with use of the 4 way testing strips.

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Useful Links Download a Manual

Video Gallery

Service Packages

Chemicals & Cleaners

Spare Parts

Hot Tub Scents

Notes

email: service@hottubsuppliers.com to book your annual service

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Service & Warranty Complete & Comprehensive Hot Tub Warranty The Hot Tub Suppliers range of multiple award winning luxury hot tubs are built to last for many years, but to give confidence to our product & the quality of the HTS spas range, we can offer the complete warranty package.

Each Hot Tub Suppliers hot tub includes the following standard warranty.

5 Years Warranty On Construction 3 Years Warranty On The Shell Surface 2 Years Warranty On Electrical & Plumbing 1 Year Warranty On Head Rest, Spa Covers & Steps 1 Year Warranty On Sundry Hot Tub Components 5 Years Warranty On Construction Hot Tub Suppliers warrant the construction of the hot tub for 5 years.

3 Years Warranty On The Shell Surface * Hot Tub Suppliers warrant the shell surface against water loss of the hot tub caused by defects in material, including cracks, blisters & peeling for a period of 3 years.

2 Years Parts Warranty On Electrical & Plumbing Hot Tub Suppliers warrant all the major spa components such as the electrical and plumbing areas for a total of 2 years with the first 12 months also including labour.

2nd year labour cost is £99 for an engineer call out.

This does not include LED lights where we will send the part with instructions to reconnect the light.

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Service & Warranty 12 Months Parts & Labour Warranty On Head Rest, Spa Covers & Steps Hot Tub Suppliers warrant the spa cover & headrest plus steps to be free of defects at the time of delivery.

12 Months Parts & Labour Warranty On Sundry Hot Tub Components Hot Tub Suppliers warrant all other spa components such as Jets, LED lights, fuses, control panel, wifi, audio player & speakers for a total of 12 months after purchase of the hot tub.

Conditions Of Warranty All warranties apply to the original customer.

This warranty does not include costs incurred by the use of a non authorised engineer by Hot Tub Suppliers.

The claim form allows us to diagnose the problem & troubleshoot.

If in need of further action, Hot Tub Suppliers will contact & arrange engineers to visit your property as soon as a fault is diagnosed but cannot guarantee the time scale of the visit due to different customer locations.

If we make a call out & the engineer feels the call out is unwarranted, then the charge will be relayed back to the customer for the engineers time & fees of £99.00 All problems must be reported to hot tub suppliers by submission of the Warranty Claim Form

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Service & Warranty All repair work will be carried out on the hot tub with easy access to the 4 sides of the hot tub, we expect all hot tubs to be ready for repair in this condition.

If the hot tub is underground or against a wall or fence or another obstructing object, please ensure the hot tub is ready to be seen & inspected.

It is the responsibility of the customer to prepare the hot tub for the engineer with the maintenance area within easy access.

All warranties are excluded if the hot tub is not serviced at least once a year by an HTS appointed spa engineer

Warranty Exclusions *All warranties are void if the spa has been subject to: Chemical misuse & imbalances.

Alterations or modifications not authorised by Hot Tub Suppliers.

Attempts to repair the spa not authorised by Hot Tub Suppliers Incorrect use of the hot tub.

Faults caused by incorrect electrical installation Faults caused by running the spa dry Faults caused by filling the spa incorrectly Faults caused by ice in the spa Faults caused by incorrect winter preparation.

Any hot tub using multifunctional chlorine tablets/trichlor products.

No part of the hot tub is warranted against chemical damage; this includes but is not limited to deposits of limescale on the spa shell or spa components.

Correct chemical treatment is the responsibility of the customer.

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Service & Warranty This warranty does not cover damage arising from the use of unauthorised sanitisers such as trichlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface.

This warranty does not cover misuse from incorrect PH levels with causes corrosion and damage to the shell surface and parts.

Spa covers are not warranted against chemical burns & damaged caused by misuse.

The spa shell and components are not covered against any defects incurred if the customer does not use the spa cover while the spa is not in use.

The headrests and pillows must be removed when the spa is not in use; any damage caused to the pillows & headrests through misuse is not covered by warranty.

This warranty does not cover any damage caused by improper & misbehaviour in the hot tub.

This warranty shall be void if the spa is not serviced once a year by a HTS appointed spa engineer.

Warranty Claim Form

For more details and any questions, please do not hesitate to call on 0116 2513378 or email customercare@hottubsuppliers.com

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Terms & Conditions Cancellation And Returns Policy If you wish to cancel your order: You can return goods you have ordered from us for any reason at any time within 7 days of receipt of your order for a full refund or exchange.

The costs of returning goods to us shall be borne by you.

If you wish to return goods, you must contact us by e-mail at customercare@hottubsuppliers.com quoting your order reference number, item(s) you would like to return and the reason.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The amount refunded will less any debit or credit fees accrued during the purchase plus the transport cost.

The rights to return the goods to us will not apply in the following circumstances: (i) in the event that the product has been used (ii) to any products that we have made or customised specifically for you The provisions of this clause do not affect your statutory rights.

Governing Law And Jurisdiction These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

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Hot Tub Service & Install Log Owner’s Name Address Delivery Date Model & Colour Chemicals Date

Reason for Visit

Engineer

Notes

email: service@hottubsuppliers.com to book your annual service

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Hot Tub Service Packages Services Call out

Platinum Service

Warranty Classic

£95

Labour Mileage Chemical Discount

5%

5%

Filter Discount

5%

5%

Accessories Discount

5%

5%

Covers Discount

5%

5%

Spare Parts Discount

5%

5%

Spa Scents Discount

5%

5%

Headrest Discount

5%

5%

Full Service

1

1

12 x £20.75

12 x £20.75

Pay for Year

Pay for Year

Pay Monthly

Pay Monthly

Easy Fresh Price Per Month

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email: service@hottubsuppliers.com to book your annual service

Hot Tub Service Packages Warranty Secure

Easy Saver

Smart Saver

Ultimate Saver

1 Free

1 Free

2 Free

10%

5%

5%

10%

10%

5%

5%

10%

10%

5%

5%

10%

10%

5%

5%

10%

10%

5%

5%

10%

10%

5%

5%

10%

10%

5%

5%

10%

1

1

1

2

3

2

3 12 x £66.33

12 x £24.99

12 x £69.00

12 x £74.99

Pay for Year

Pay for Year

Pay for Year

Pay for Year

Pay Monthly

Pay Monthly

Pay Monthly

Pay Monthly

email: service@hottubsuppliers.com to book your service plan

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