Advocate Volume 41 No. 3
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ExploreTheVillage.com
Message from Board John Weidert, Board Chairman
Governance Brings Value to Hot Springs Village
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trong governance brings value to our Hot Springs Village (HSV) property owners and is your Board’s fiduciary responsibility. The best practices that provide a framework for well informed and thoughtful decision-making encompass overall Board authority, responsibility and accountability. In both the decision-making and the implementation of those decisions, your Board of Directors honors your expectations surrounding trust, good faith, due care, diligence and confidence. Beginning with this year’s board retreat, we’ve been on a quest to evaluate and strengthen our governance practices. To that end, your Board must first ensure the Property Owners’ Association (POA) leadership has the means necessary to attain our HSV Enterprise Goals and the tools required to evaluate those achieved results. Additionally, the Board must ensure a robust future board member recruiting and training program is in place. These programs facilitate the short and long term HSV Master Plan Strategies, while avoiding personal agendas and special interest group influence.
IN THIS ISSUE
Message from the Board Greetings from CEO Village Homes & Land Money Matters Granada Grill News Village Development Garden Clubs Public Works Public Utilities Lakes Golf Update Turf Talk 2017 State Weeks Quick Contacts 2
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Front L-R: Vice Chairman Tom Weiss, Chairman John Weidert, Director Bill Roe Back L-R: Directors Mike Medica, Marcy Mermel, Bob Cunningham, George Parker As a team, boards operate most effectively when they: • Govern in concert with state and federal laws and corporation policies, which in our case includes the Articles of Incorporation, the Declaration and Protective Covenants and Bylaws; • Establish the mission, vision, values and enterprise goals and ensure a comprehensive plan is in place to achieve them; • Approve the annual operating budget from a strategic, enterprise-level perspective, monitoring related financial performance and appointing independent auditors; • Set clear performance expectations for the CEO and provide the governance-level resources to obtain them; • Model the organization’s values both inside and outside the board room; and • Maintain appropriate transparency and communication with all stakeholders. Serving as a board member is an important and rewarding experience. I am proud to say that your Board shares one agenda in its governance role, and that is to create and protect value for HSV property owners by promoting sustained and continued growth as a primary strategy.
Greetings from CEO Lesley Nalley, CEO
A Shared Vision for Hot Springs Village
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lthough community development is generally a continuous process, we’ve found ourselves in somewhat of a holding pattern over the last few years as we weathered a real estate market down turn, gave due attention to infrastructure maintenance and expansion, and evaluated a future path in this new era of community planning. Now that we are nearing our 50th year anniversary, we turn our attention to developing and adopting a blue print for growth and relevancy. The single greatest impact to growth that this generation of leaders and property owners will make on Hot Springs Village is to adopt a comprehensive master plan. This approach to our governance and operations is a first for the Property Owners’ Association. Previously, we relied on developer Cooper Communities, Inc. for real estate development. Through the Cooper family’s courage and vision, Hot Springs Village has enjoyed nearly 50 years of rich history. With an updated community plan and vision, we can honor that history by connecting it with our future. A key component of the comprehensive master plan will be to
Photography by Renee Steinpreis, Sarah Dore, Curt Martini and Dannet Botkin
“The single greatest impact to growth that this generation of leaders and property owners will make on Hot Springs Village is to adopt a comprehensive master plan.” Lesley Nalley, CEO
evaluate residential and commercial building practices and policies against current buyer expectations. Since our original zoning documents were crafted, best practices surrounding walkability, reducing the impact of sprawl, smaller footprint housing, and mixed-use development has become the standard by which communities and cities are measured. Comprehensive plans are the basis for coordinating physical development decisions and planning efforts, from a long-range perspective. This includes guidance
on prioritizing the use of funds, acknowledging current residential and commercial development trends, preserving natural resources, keeping placemaking top of mind, and revitalizing older development. A comprehensive plan takes us beyond a maintenance or project level mind set. In September, the board will vote on a project team to guide us through this development planning process. We look forward to continuing this discussion and crafting our future as a community.
Hot Springs Village Gateway To The Ouachitas Arkansas Advocate Hot Springs Village Property Owners’ Association 895 DeSoto Blvd. Hot Springs Village, AR 71909 Telephone: (501) 922-5556 Email address: administration@hsvpoa.org Website: www.hsvpoa.org Managing Editor: Linda Mayhood Editor: Kate Chagnon
Volume XLI, Number 3 PERIODICAL POSTAGE 019-847 AT HOT SPRINGS, ARKANSAS – Additional Entry, Little Rock, Arkansas. POSTMASTER: Send address changes to Hot Springs Village Gateway To The Ouachitas Arkansas Advocate, 895 DeSoto Blvd., Hot Springs Village, AR 71909. Hot Springs Village Gateway To The Ouachitas Arkansas Advocate is published quarterly, four times a year by the Hot Springs Village Property Owners’ Association (POA), 895 DeSoto Blvd., Hot Springs Village, AR 71909. The POA assesses its members $453.60 for undeveloped lots and $786 for developed lots a year, $1 of which covers the annual subscription price. The publication is distributed to 21,607 members of the POA. Periodical postage #019-847 from Hot Springs, Arkansas.
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Village Homes & Land Village Homes & Land Forms Builders’ Guild
Renaissance Homes, Inc., has collaborated with Village Homes & Land to offer homes for sale in Hot Springs Village through the Builders’ Guild. See the artist’s renderings above for examples of homes listed. Custom homes also available.
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illage Homes & Land, the real estate office of the POA, and Brandon Tedder of Renaissance Homes, Inc. are enjoying the early months of their collaboration. Renaissance Homes, Inc. is the first member of the HSVPOA Builders’ Guild. The creation of the Builders’ Guild was a strategic decision to build not only more homes, but potentially to build a more varied mix of home options. Renaissance Homes, Inc. is the owner and builder of the first Builders’ Guild home at 31 Panorama Drive, the great location lot that Renaissance Homes, Inc. purchased from the POA across from the boat launch at Lake Estrella.
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Village Homes & Land is proud to list and promote the home through social media, CARMLS (the local multiple listing platform) and soon on ExploreTheVillage.com. For buyers looking for the same quality and style, but a little smaller footprint, Renaissance Homes, Inc. has another presale at 9 Hendaye Way in a Ponce de Leon golf course neighborhood. Besides the homes listed, Village Homes & Land and its Builders’ Guild can help you build the home of your dreams whether it’s a plan you have selected, one that we provide to meet your needs, or a fully custom home on your lot. If you would like more information on any of these options, please
give us a call at 501-922-5560 or you can view Panorama, Hendaye and our listed lots on any of the public listing services such as Realtor.com. If you are working with a Realtor, please ask them about any of our offerings – we look forward to working with the Hot Springs Village Realtor community. We’ll keep you posted on these homes and other homes as they begin construction. We are in discussion with other builders and look forward to sharing information about them and their homes in the future. We have listed lots in each Village neighborhood in CARMLS. If you are interested in purchasing a lot, please give us a call at 501-9225560.
Money Matters
Liz Mathis, Controller
July Financials and 2018 Budget Overview
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esley Nalley, CEO, presented the July Financial report at the August Board meeting. Several priority areas were discussed and several misconceptions were clarified. Full details are in the CEO’s report and Financial Report package, which can be found on the Hot Springs Village website under Governance. As explained in those reports, some of the 2017 capital spending has been postponed and a total of $3.1 million associated with the assessment increase has been escrowed pending a decision from the Arkansas Court of Appeals. While we will continue analyzing all departments, especially new initiatives and operations, we are giving particular focus to the larger business areas that require long-term strategies. Those areas include; ensuring that public utility operations are efficient and support current operations as well as future repairs and replacements, development of a comprehensive multi-year plan to identify the future repairs and replacements of all golf courses in addition to evaluation of their operational needs and spending, balancing the paving program with culvert repairs to ensure the base of all road structures is solid prior to paving, and adoption of the first Comprehensive Master Plan since Cooper Communities, Inc. completed residential development. The proposed 2018 budget overview was also presented to the
JULY 2017 FINANCIAL REPORT HIGHLIGHTS YTD 2017 $8,888,776 Cash Balance $4,359,214 Long Term Debt $17,508,251 Net Revenue Operating Expense $15,958,480 Net Profit Before $1,549,771 Capital Capital Additions
Board in August. This was the first of several conversations and presentations related to the 2018 budget prior to its approval in October. In early September, department directors made presentations to the Board and the public was invited and encouraged to attend those meetings. The proposed budget has total revenue of $36 million, total expenses of $31 million and $3.7 million of capital spending. For full details, the proposed 2018 budget packet is available on hsvpoa.org under Governance/Financials. The proposed budget includes some recommended fee increases following extensive input from the Ad Hoc Fees Committee and a Public Utilities rate study presented
YTD 2016 $6,461,483 $4,790,799 $17,331,041 $15,513,080 $1,817,961
2017 YTD 2017 BUDGET $1,177,079 $5,538,149 at the September Board meeting. It also includes a 1.5 percent increase to Assessments based on the Bureau of Labor Statistics Consumer Price Index, South Region Report for June 2017. Earlier this year, the Board revised the Hot Springs Village Reserve Policy to specifically address three different types of reserves needed and a 5-year plan to build those reserves. The proposed 2018 budget includes a plan to add $326k to the Public Utilities Reserve and $432k to the Non-Utility Asset Repairs & Replacement Reserve. For additional information, members in good standing may contact Liz Mathis, Controller, at 501-922-5556 or at lmathis@ hsvpoa.org. ď‚? FALL 2017
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Food & Beverage Granada Grill Offers a New Level of Cuisine Ribbon Cutting Ceremony for Granada Grill
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erving modern Southern cuisine, Granada Grill is the newest addition to the food and beverage options within the Hot Springs Village community. This relaxed, casual restaurant, located at 250 Maderas Dr. at Granada Golf Club, offers an array of lunch and dinner options, plus a well-appointed Sunday brunch. A ribbon-cutting ceremony was held for Granada Grill on June 20, 2017. The restaurant location, which previously housed Elan’s, was renovated by the Property Owners’ Association prior to the opening of Granada Grill. The restaurant is now managed by the Property Owners’ Association and is directed by Magdy Hussein, (shown above, cutting the ribbon) who has over 30 years of experience in club and restaurant operations in locations including New York City and Memphis. Clubs managed by Hussein have won international awards. In addition to his wide-ranging experience, Hussein is familiar with Central Arkansas; he served as clubhouse manager for the Country Club of Little Rock from 2000-
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04. Executive chef of Granada Grill is Brian Yeary, another new staff member of the Property Owners’ Association bringing a wealth of experience to his role in the Village. Chef Yeary was an executive chef in Florida for 20 years and has cooked for presidents and other luminaries. He has also served as executive chef for the Jacksonville Jaguars, serving breakfast and lunch to the players, coaches, and administrative staff. At Granada Grill, Chef Yeary’s goal is to elevate even the smallest aspects of each meal to the highest level, resulting in tasty details such as homemade pickles atop gourmet sandwiches or made-from-scratch buttermilk French fries that aren’t available anywhere else in the area. In addition to being open most days of the week for lunch, dinner, or brunch on Sundays, Granada Grill is also available for holiday parties and catering. Chef Yeary and staff can assist with menu planning to make any event, big or small, a memorable and enjoyable affair. For more information, email GranadaGrill@hsvpoa. org or call (501) 922-1372.
Personnel Administration Welcomes New Staff Members
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he Administration Division has welcomed three new staff members in the last few months: Gary Myers, director of agronomy, Shawnee Cooper, director of human resources, and Kate Chagnon, communications manager. Myers oversees golf course and grounds upkeep at the Village’s eight premier golf courses. Cooper handles all human resources issues for the POA’s 520 employees. Chagnon manages communications with internal and external stakeholders. Myers has an extensive background in turf management and golf course maintenance at some of the most prestigious golf clubs in the country. He has been golf course superintendent at Tucson National Golf Club, Desert Inn Hotel and Country Club, and TPC at Summerlin in Las Vegas. He was the regional director of golf course maintenance operations at TPC of Scottsdale, and manager of golf course maintenance operations at Walt Disney World. Before coming to Hot Springs Village, he was director of agronomy at BallenIsles Country Club in Palm Beach Gardens, Florida. Cooper has worked in hospital administration and human resources for nearly two decades and has a business administration degree from Southern Arkansas University. She was on the Arkansas Healthcare Human Resources Association Board and is a member of the Society for Human Resource Management. She served as president of the Workforce Alliance for Growth in the Economy (WAGE) Board in Columbia County and
Hot Springs Village
HSVPOA New Staff Members Pictured (L to R): Gary Myers, Shawnee Cooper and Kate Chagnon. was also president of the board for the local domestic violence shelter. Cooper and her husband, Dennis, are both Rotarians. They decided to relocate to Hot Springs Village after attending a Rotary Club meeting here and deciding it would be a great place to live. Chagnon has served in communications roles mainly in public organizations such as the University of Arkansas System and the Central Arkansas Library System. She holds a degree in rhetoric and writing from the University of Arkansas at Little Rock and has nearly a decade of experience in communications. She has lived in Hot Springs for the past five years after moving there from her hometown, North Little Rock. Chagnon enjoys swimming, hiking, and kayaking, and she is passionate about communicating to members and guests of the Village.
Fall Festival
Saturday, October 28, 2017 • 11 a.m. – 4 p.m. Grove Park, 1105 DeSoto Blvd., HSV Rain Location: Ponce de Leon Center, 1101 DeSoto Blvd., HSV
Games & Activities, Live Musical Performances, Food Vendors, Green Market and Artisan Market Vendors
EIOEN FDR MISS A
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Village Development Stephanie Heffer, Director Placemaking & Development
Creating and Protecting Value Through Sustainable Growth
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ne of the 2017 Hot Springs Village Property Owners’ Association’s (HSVPOA) Enterprise Goals is protecting community-wide property owner value and lifestyle with a specific call to provide current and ongoing details of marketing efforts. Since the HSVPOA added marketing and promotion to its tasks, staff have been focused on branding and repositioning Hot Springs Village in the retirement and relocation market. Over the past six months, the focus has shifted to real estate. All marketing decisions seek to create and protect value through sustainable growth. The target market continues to be Generation X and Baby Boomers, specifically those living in adjacent states and the upper Midwest. Boomers and Gen Xers account for 46.2 percent of the national population, and all indicators say these groups will control the real estate market for the foreseeable future. An exciting marketing initiative is the recent launch of ExploreTheVillage.com in early Spring. To date, this site has had more than 8,400 users and 35,000-page views. The states most visiting this website are Arkansas, followed by Texas, Illinois, Virginia, Tennessee, California, Florida, Wisconsin, Missouri and Louisiana. Member testimonial videos have been created, featuring 10 residents and nonresidents of various ages and
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backgrounds. The videos are displayed on multiple digital platforms. Print advertising has been placed in 13 local, regional, and national publications. In May, marketing and sales staff attended the Governor’s conference on tourism to interact with state officials and decision makers in the tourism industry. Staff also attended the Retirement & Resort Expo presented by Ideal Living in Chicago, where they met with 250 interested parties and came away with 87 qualified leads. HSVPOA has begun advertising on a large digital message board at the Clinton National Airport above the escalator leading to baggage claim. This board displays a specific call to action for real estate leads, directs viewers to ExploreTheVillage.com, and receives approximately 445,650 impressions per year. Social media presence has grown tremendously with daily to weekly posts on Facebook, Instagram, Twitter and YouTube. Through July, HSVPOA has gained a total of 2,714 page likes on Facebook, 87 followers on LinkedIn and 299 likes on Instagram. Through July 2017, from the various outlets listed above, more than 30,000 real estate leads have been generated. Home sales are up for the third year in a row, and with the creation of the Hot Springs Village Builders’ Guild, sales of POA-owned lots and new homes starts will remain the focus.
Village Values Garden Clubs Add Value to the Village Men’s Garden Club Landscaping POA Administration Building
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arden clubs grow more than flowers and shrubs in Hot Springs Village. These groups offer dynamic social and volunteer opportunities, so that members may “grow” their own skills and enjoyment of gardening while also “growing” the beauty of the community. At a Village Values presentation in August, representatives of three garden clubs shared their interesting histories and current activities of each club. Diane Hardin, master gardener, discussed the Arkansas Master Gardener Program, which began in 1988 with only 40 members in four counties (Garland, Jefferson, Pulas-
ki, and Saline.) The program now boasts 3,400 master gardeners in 67 counties in Arkansas. Garland County, which had only 10 individuals when the program began, now has over 200 master gardeners. The program manages a number of projects in Hot Springs Village, including an “Ask a Master Gardener” booth at the Green Market, a Yard of the Month recognition program, and a xeriscape (landscaping that requires little to no supplemental watering) at Cortez Pavilion. Karen Nagy, president of the Village Pines Garden Club, spoke about this ladies-only group of avid gardeners. (In addition to gardening,
club members enjoy an annual tea party each April, open to all ladies of the Village.) The group contributes to many landscaping areas that add beauty to the Village, including gardens near places such as the Cortez gravesite, the Coronado Center fountain, the Coronado Tennis Center, Balboa Pavilion, the East Gate entrance, and the Coronado Fitness Center. The group has enhanced the Ponce de Leon Center with a beautiful butterfly garden, which has won awards and top recognition presented by many groups, such as the Southwest National Garden Club. Jim Mahan shared a humorous, lighthearted take on the humble beginnings of the Men’s Village Garden Club. It seems the guys just weren’t welcome at the ladies’ garden club activities for fear they’d break all the teacups. The men took it in stride and formed their own club, which was established in 1992 as a nonprofit, educational society. Its projects have included the creation and maintenance of gardens beautifying the Balboa Gate, the Property Owners’ Association administration building entrance (pictured at left), the DeSoto Club, the East and West Gates, a Veterans’ Memorial, a Gardeners’ Memorial, and the entrance to Woodlands Auditorium. All members of Hot Springs Village are invited to participate in garden club activities. FALL 2017
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Public Works & Utilities
Fall Project Updates Public Works Update As the infrastructure of Hot Springs Village approaches 50 years, some physical aspects of the community such as roadways and culverts are beginning to show their age. Because some culverts have collapsed within the past year, a culvert rehabilitation project was proposed by the Public Works Department and approved by the Board of Directors at its August meeting. This project will preserve existing roadway infrastructure by cleaning and reinforcing corroded metal culverts, in order to prevent future culvert failure. Approximately 1,440 lineal feet of culverts on DeSoto Blvd., Balearic Rd., and Fresno Rd. will be addressed by this project. In addition, Public Works Department staff are currently locating and assessing the conditions of all culverts in the Village, as part of a strategic, long-term plan for roadway improvements. Public Utilities Update Improvements to public utilities in the Village are ongoing, with some projects wrapping up and others being 10
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initiated. Two significant projects are being funded by $1.8 million in sewer bonds: a manhole rehabilitation project and wastewater treatment plant improvements. The manhole rehab project, completed in March 2017 by the Public Utilities Department, increased the capabilities of Hot Springs Village’s wastewater collection system to prevent overflows during major rainfall events. The improved performance of these systems shows the Arkansas Department of Environmental Quality (ADEQ) that Hot Springs Village is a responsible and proactive steward of its public utilities. Wastewater treatment plant improvements at both Mill Creek (pictured above, bottom right) and Cedar Creek were approved by the Board of Directors at its August 16, 2017 meeting. The improvements are focused on installing screens and grit removal equipment for inflowing water and adding safety features for Public Utilities Department staff such as handrails and wider walkways. The screens and grit removal equipment will improve the performance of wastewater treatment facilities and will reduce wear and tear over time. �
Lakes Management Bradley Meredith, Lakes Manager
Fishing Forecast and Other Updates
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ypically, activity on the lakes at Hot Springs Village slows down during the fall, but that does not mean the lakes are not an exciting area this time of year. Some of the year’s best fishing occurs as water temperatures cool during the fall. Fish move back into shallow water and are more easily caught by anglers. Several large bass were caught this previous spring, including a 12.9lb giant, and these fish will begin to move back into spring haunts as the water temperatures begin to cool. Crappie and bluegills will also transition into shallow water as temperatures drop. The Lakes Management Department will be electrofishing two or
three lakes this fall. This allows staff to collect valuable data, which will be compared to data gathered by electrofishing during the spring. In the past three years during spring season electrofishing, staff have collected numerous largemouth bass over 5lbs, several over 7lbs, and one 10.19lb monster (see above, right) in 2016 on Lake DeSoto. Lakes Management will also lower Lake Coronado for dredging during the fall season. The lake will be surveyed to determine which areas require the most silt removal to best prioritize activities. This improves access for shoreliners and removes unwanted material from building up and ultimately filling in the lake. The lake will be lowered six to eight
feet to allow best access to remove sediments. Lakes Management is currently working with Hot Springs Village fishing clubs to improve fisheries in the Village lakes (see above, left). Lakes Management staff and members of the Lakes Committee are working to coordinate fishing club efforts and increase project efficiency. Village fishing clubs also contribute to other projects including maintenance and repair of fishing and boat docks and maintenance of signage. In addition to these efforts, the Lakes Committee is currently updating the Three-Year Strategic Improvement Plan used to guide the management of the lakes in Hot Springs Village. ď‚? FALL 2017
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Golf Update Tom Heffer, Golf Director
Golf Report Highlights Member Portal Updates
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hat a great summer we have had in Hot Springs Village! We hosted the Arkansas State Amateur Championship, The WGA Women’s Southern and the EWGA National Championship. Also, with temperatures below normal in July and August, the courses were in great shape and enjoyed by members and visitors alike. There have been a few significant changes for Golf on the Member Portal of Total E Golf. As many of you know, you can now “View a Tee Sheet,” which allows you to check on course availability on a day to day basis. Whether you are looking for a tee time for 4 players or a single looking to join a group, this tool allows you to see what is available at all our courses. Earlier this year the E-Commerce site was added which allows you to sign up for yearly amenities including purchasing your GHIN handicap and paying for annual greens and cart passes. This is a great tool to get familiar with as the
2018 renewals quickly approach. The Hot Springs Village State Weeks promotion allows guests from across the country to play golf in the Village at Family Rates. To qualify for the State Week program, golfers must present a valid driver’s license or state ID. If you are playing with a property owner, the property owner may schedule tee times up to 90 days in advance. If you are not playing with a property owner, tee times can be made up to 5 days in advance. Also as a reminder for those Hot Springs Village members who may be traveling to warmer weather this winter, you can enjoy the Troon Advantage golf program. The Troon Advantage program allows Hot Springs Village members to play golf at most of the Troon-managed golf clubs around the world at discounted rates. This past year, over 350 Hot Springs Village members have taken advantage of this program and have experienced some great courses throughout the country. Tee times may be obtained through troonadvantage.com.
Cortez Golf Course Hole #17 12
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Turf Talk
Gary Myers, Director of Agronomy
hen people ask what I do for a living, my response is “I grow grass.” Sometimes I need to add, “…the legal kind.” It is a simple response for a complex position. The name of the position has changed over the years. We were called greenskeepers originally and that evolved into golf course superintendents. My official title is director of agronomy, and my degree is in turf management. No matter what we are called, the position requires us to be experts in many fields. We are business managers, as we manage the business of golf course maintenance. This is more than mowing, watering. and fertilizing grass. We are plant pathologists, as we must understand the turf we manage and the products necessary to keep them healthy. We are horticulturalists, as we must understand landscape plants, flowers, and trees. We are finance managers, as we manage multi-million-dollar budgets and must keep accurate financial records to manage our business within the budget. We are mathematicians, as we calculate how much fertilizer we need to apply a 20-5-10 fertilizer to our greens at a rate of 1 pound of Nitrogen per 1,000 square feet. We are meteorologists, as we track and attempt to predict the weather. We are plumbers and electricians, as we maintain complex irrigation systems. We make repairs to pipe and fittings ranging from ½ inch to 8 inches and larger. We diagnose and repair electrical issues with our sprinkler clocks and sprinklers. Even with these diverse duties, our main objective is to provide the best possible playing surfaces for golfers to enjoy. We want to grow the best possible grass. Legal, that is.
Oct 2-8: Washington Oct 9-15: Hawaii Oct 16-22: California Oct 23-29: New York Oct 30-Nov 5: Michigan Nov 6-12: Minnesota Nov 13-19: Texas Nov 20-26: N. Carolina
DeSoto Golf Course Holes #1, 2, 4 & 8
Nov. 27- Dec 3: Florida Dec 4-10: Pennsylvania Dec 11-17: N. Hampshire Dec 18-24: Wash. D.C. Dec 25-31: Vermont NOTE: Group packages are not available. Individuals and tee times booked 1-5 days in advance.
Visitors Play at Discounted Rates during State Weeks! For more information on State Weeks, go to HSVPOA.org/State-Weeks. FALL 2017
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Quick Contacts
EMERGENCY customerservice@hsvpoa.org
501.922.5556
Chief Executive Officer
lnalley@hsvpoa.org
501.922.5556
Chief Operating Officer
lmayhood@hsvpoa.org
501.922.5556
lmathis@hsvpoa.org
501.922.5556
kchagnon@hsvpoa.org
501.922.5556
Fire Non-emergency
jmiller@hsvpoa.org
501.922.2210
Golf
theffer@hsvpoa.org
501.922.5540
Member Services
rhaugen@hsvpoa.org
501.922.5556
Permitting & Inspection
bellison@hsvpoa.org
501.922-5559
Police Non Emergency
rmiddleton@hsvpoa.org
501.922.0011
Public Utilities
jtemple@hsvpoa.org
501.922.5522
Public Works
bstaggs@hsvpoa.org
501.922.5523
Recreation
shoover@hsvpoa.org
501.922.5556
Tee Times
teetimes@hsvpoa.org
501.922.2858
bpate@hsvpoa.org
501.922.5562
Main Number
Controller Communications Manager
Village Compliance
14 SUMMER 2017 sfeucht@hsvpoa.org
Discovery Center Village Homes & Land
cdunson@hsvpoa.org
ExploreTheVillage.com 14
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501.922.5510 501.922.5560
HSVPOA.org
EXPLORETHEVILLAGE.COM Discover Hot Springs Village, Arkansas • 9 Golf Courses • 13-Court Tennis Facility • 11 Lakes for Boating, Fishing, Kayaking and Paddleboarding • Two Full-Service Marinas with Boat Rental • 30+ Miles of Nature Trails • 8 Pickleball Courts • Duplicate & Party Bridge – 23 Games Per Week • Indoor Pool • Library • Lawn Bowling & Bocce Ball • Fitness Center with Massage Therapy • Performing Arts Center • Dog Park • RV Park • Over 200 Clubs & Organizations • Numerous Restaurants • Ample Health Services • Grove Park: Green Market, Artisan Market and Rock Porch Sessions FALL 2017
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Hot Springs Village
895 DeSoto Blvd. Hot Springs Village, AR 71909
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