Hospitality
Issue 93
l
OCT 30 2023
BY SUBSCRIPTION ONLY
News Philippines
The industry guide to management and career
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DOT Sustainability and people development focus
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Stakeholders competitiveness pushed by PHOA - Bengzon
6 HSMA first Hotel Sales and Marketing Summit
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NUSTAR: VisMin’s most iconic lifestyle destination
Art meets luxury at Crimson Boracay
TOURISM
Sustainability and people development to punctuate DOT Sec Frasco’s Q4 2023 By Buddy G. Recio
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oming into the last quarter of the year with a bullish sentiment, DOT Secretary Christina Garcia Frasco is poised to harness the renewed tourism interest in the Philippines by placing a strong emphasis on sustainability and people development, in addition to continuing projects aimed at elevating the quality of Philippine tourism. In the realm of hospitality, the DOT has already exceeded its target of training 100,000 frontline tourism workers in the Filipino Brand of Service Excellence (FBSE), accomplishing this milestone two months ahead of schedule. As of October 13, 2023, a total of 100,407 tourism workers across diverse sectors, including accommodations, travel and tour, transportation, academe, MICE, farm tourism, tour guiding, and tourism police (TOPCOP), have completed their training since the program's inception in 2013. Secretary Frasco has been at the helm during this significant achievement, recognizing the potential of the FBSE program to position the Philippines as Asia's center for hospitality excellence. "Surpassing our 100,000 target underscores the commitment of the administration of President Ferdinand R. Marcos Jr. to transform the tourism industry by further empowering our country's most valuable asset - the Filipino people. Their unwavering dedication is the driving force that will propel the Philippines into a tourism powerhouse, radiating the love, warmth, and hospitality
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that define our nation,” Secretary Frasco expressed. Frasco will carry this gumption with her when she attends the 25th UNWTO General Assembly in Samarkand, Uzbekistan, as the Vice-President. The UNWTO, a UN specialized agency with 159 member states, 6 associate members, and over 500 affiliate members, has six regional commissions spanning Africa, the Americas, East Asia and the Pacific, Europe, the Middle East, and South Asia. Recently elected as the Chairman for East Asia and the Pacific of the UNWTO, Secretary Frasco will lead a Philippine delegation, joining over 150 tourism ministers and delegates. The assembly's theme, "Tourism and Green Investments," will revolve around discussions on investment, sustainability, innovation, competitiveness, and include an Education
Forum and awards for the Best Tourism Village. The discussions will also explore opportunities for shaping new policies, effective instruments, and global partnerships to support inclusive and sustainable tourism development, addressing the skill gap and creating valueadded jobs. Secretary Frasco stated, "We are honored to represent the Philippines at this gathering of global tourism leaders to exchange insights that will undoubtedly fortify the Philippines as a sustainable tourism destination and illuminate the path towards tourism transformation envisioned by our President Ferdinand Marcos, Jr." Looking forward to the following year, as the Chairman of the East Asia and the Pacific and the Commission for South Asia, the Philippines will showcase
the country by hosting the Joint Commission Meeting in Cebu, tackling tourism concerns within the region. Meanwhile, a recent Senate hearing for the DOT's 2024 budget, Secretary Frasco reported a resurgence of tourism in the country, with PHP 344 billion in foreign visitor receipts and over 4 million visitors in the first nine months of the year. This encouraging progress has motivated Secretary Frasco to request the support of the Senators, as the DOT budget was decreased by 20% compared to its 2023 allocation. She emphasized, "The DOT, therefore, appeals for a reevaluation of the budget, along with the necessary resources, to effectively fulfill its mandate, especially since we all recognize the pivotal role of the tourism sector in our economy, employing millions of Filipinos."
NEWS Philippines reaps awards on various tourism categories The country is not bereft of tourism recognition in the region. The Philippines has been awarded as the Best in Asia and the World for different categories that reflects its tourism diversity. The latest accolade as Asia’s Best Cruise Destination by World Cruise Awards was given in Dubai, United Arab Emirates this October. The country is expecting 128 cruise calls at 33 destinations until next year. Cebu was also listed among the 50 “Best Places To Go” in 2023 by the U.S. based online travel guide Travel Lemming. The Philippines also bagged 13 recognitions in all available categories in U.S.-based Scuba Diving’s 2023 Reader’s Choice Awards attracting enthusiasts from around the world. Solidifying its status as the ultimate diving destination in the region, the Philippines has clinched for the fifth consecutive year the Asia’s Leading Dive Destination by the World Travel Awards Asia and Oceania Gala Ceremony 2023. The Philippine private tourism stakeholders also bagged notable victories at the same awarding ceremony being named in the following Asian and country categories: Okada Manila (Asia’s Leading Casino Resort), Discovery Shores Boracay (Philippines’ Leading Beach Resort 2023), Travelite Travel and Tours Co. (Philippines’ Leading Destination Management Company 2023), and Seda Hotels (Philippines’ Leading Hotel Group 2023), among others. Earning spots in Condé Nast Travelers, placed Boracay (#3), Palawan (#6), and Siargao (#10) in its very own Top 10 Reader’s Choice Awards. including El Nido Resorts (Pangulasian, Lagen, and Miniloc) among the World’s Best Resorts, marking it their eighth consecutive year of recognition. Condé Nast did mentioned that 600,000 readers participated in the selection process. On the other hand, the 32nd TTG Travel
Awards honored the Tourism Promotions Board with the title of “Best National Tourism Organization along with Raffles Makati as The Best City Hotel in Manila. Not to be outdone on World Spa Awards are the winners from the Philippines: The Farm at San Benito was Top Holistic Wellness Award and Best Wellness Retreat Conrad Manila for Best Hotel Spa, and, Chi, The Spa at Shangri-La Mactan as Best Resort Spa.
KoKo Global Hospitality Group debuts in the Philippines KoKo Global Hospitality (KGH) Group is debuting in the Philippines in partnership with a local group. The arrangement with the Singapore-based company, financed by Japanese and Thai investors, gives it a footprint in four hotels with a total of 140 rooms, two in Manila and two in Makati. “We just opened our first property in Japan last September and this October, I am glad that we have finally entered the Philippines with this partnership. I hope to bring the ‘professional operating firm’ that we have built in Thailand for 8 years and distribute these three valuable items: operational excellence, friends and family culture, and ‘wow’ to the Philippine market as fast as possible,” says Red Matsuda, KGH founder and CEO. KGH will set up a domestic corporation with Filipino hotelier Gabriel Bernabe Jr.
with the aim to run 3- and 4-star categories each with 50 to 200 rooms. It aims to operate under its four brands: Kokotel bed and café, VIVTEL by KoKo and Owners’ brand. Currently, KGH operates a total of 25 properties in Thailand and Japan with 11 of them bearing the Kokotel brand.
5 new cruise terminals to be built by PPA The Philippine Ports Authority (PPA) has announced plans to construct five new cruise terminals to accommodate the increasing number of cruise passengers in the Philippines. These terminals will be developed in Boracay, Coron, Camiguin, Siargao, and Puerto Galera, complementing the existing ones in Tagbilaran, Bohol; Currimao, Ilocos Norte; Salomanque, Ilocos Sur; and Manila. Currently, an investment of approximately PhP620 million is allocated for the construction of the Siargao terminal in Jubang. The construction of these additional terminals aims to eliminate the need for tender boats, making it more convenient for large cruise liners to access the picturesque island destinations of the Philippines. This move aligns with the Philippines' recent recognition as the Best Cruise Destination in Asia for 2023 by the World Cruise Awards, affiliated with the prestigious World Travel Awards.
DOT launches 24/7 tourist assistance call center The Philippine Department of Tourism recently launched its first-ever tourist assistance call center. The call center shall serve as the hotline and one-stop shop for local and foreign tourists made available to provide tourism-related information and extend any assistance, if any untoward incidents that may occur during the tourist’s visit. The public can relay their queries through multi-platform support: Hotline number 151-TOUR/1518687 Mobile by dialing +63995-835-5155 Email at touristassistance@tourism. gov.ph Webchat at https://philippines.travel/ and https://beta.tourismgov.ph/; or through FB Messenger at https//:www.facebook. com/DepartmentOfTourism HOSPITALITY NEWS PHILIPPINES
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EDITORIAL
Taking off the media hat as a paying consumer Staying in a hotel is a hit-and-miss affair. No matter the hype, the price, the paid releases, I find that a perfect hotel stay comes few-and-far between. In my family’s staycations during my son’s short 9-day vacation here, we have checked-in at six hotels of various categories and there were issues on some. Most of it were bathroom concerns and I concluded that among all departments, Housekeeping must be the one that bears the brunt of most issues, and the next would be, Engineering, then, of course, the F&B. When these concerns were based on guests who actually complained, my interviews with agents and operators, hoteliers themselves, it is now from personal experience. Considering a room that is paid on published rate or simply paid for, it will be unfair to charge high-end services when the waitstaff is slow, for fine dining cuisine that has long wait times and worse, ordinary, the toilet bowl or the air conditioning unit leaks, or the hot shower takes long minutes for the water to get, well, hot. I may cut lower ranked hotels some slack, and when it is a media hosting event because I am polite (sometimes), but there are times that I want to put myself in the shoes of a paying customer. Like for instance,. when I noticed a mislabeled food item and when I informed the waitstaff about it, she reported back that the chef told her that roasted duck and Peking duck are the same. In cases like that, I feel that I should take off my media hat and just pay for the food so I can have a moral right to complain, or worse, write about it, all for the common good, of course. What about leaks that take hours to fix, only to tell you that you may have
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to change rooms, or the bathroom with the sloooow flush and quintessential ring? I feel that some companies take media hosting for granted. We must be respected enough to write about misadventures the same way they honor TripAdvisor content or any related app. That “advertorial” or “praise release” mindset of the consumer must be clearly defined now that travel and tourism is on an upswing. Consider whale watching and Aurora Borealis tours that have matured enough that they refund your payment when it does not happen. In a hosted hotel stay, a presser usually tells about a perceived experience. What do we do when the promise is not delivered? What if you are a paying guest? Lately, I received an invitation for a sustainability tour in one of our neighboring countries, and was asked a question on my experience and views about it. My knowledge on this topic is not skin-deep, so I must have given them an answer they did not expect. They did not pursue their invitation (no regrets) and I found out later that sustainability was used just as a keyword to add strength to a destination tour. I suppose the stories that will come out will be about the destination and not about sustainability. Keywords are used more frequently now that conferences, tours, and events to attract paying delegates and media participants have returned. Over here, the “internet of things” has caught the fancy of some, but again, does not tackle the real meaning of the phrase, so if you paid to attend, you would get nothing less than a simple Google browse. I am beginning to think that, nowadays, to really get the meat out of a story you want to share with your readers, either your boss (in our case, from our own pockets) pays for the coverage, or risks not receiving freebies, just to filter out the real from the hype. That way you come out with an honest reportage away from the bull.
Buddy G. Recio GROUP EDITOR
Divine Montealegre-Recio MANAGING EDITOR
Alden Joshua Cedo ART DIRECTOR
Pinky Forte Kelly Austria Leony Garcia Carlo Suerte Felipe Lovely Bautista CONTRIBUTING WRITERS
Stanley Ong CONTRIBUTING PHOTOGRAPHER
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ISSUE 93 l 30 OCTOBER 2023 3F Verjandel Building, 9633 Pililia St. Valenzuela, Makati City Tel. +632 88017494 Mobile +63 9178811471 Email: divine@hospitalitynews.ph
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ON THE COVER The iconic skyline of NUSTAR Resort Cebu
NEWS
Crystal balling the newly reopened Makati Shangri-La Manila
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akati ShangriLa Manila has reopened recently, but expectations should still be managed, as it is still going through a subdued rehabilitation phase. Currently, only the Horizon Club Business Room, totaling 74 rooms, are available for booking. At present, Makati ShangriLa features three outstanding F&B outlets, including the renowned Shang Palace, offering exquisite Cantonese cuisine, The Sage Restaurant, and the 24-hour Lobby Lounge. These establishments continue to provide the same culinary excellence as before. However, the management is anticipating the arrival of the Japanese chef to open Inagiku, Makati Shangri-La’s celebrated Japanese restaurant. In preparation for the upcoming holiday season, Makati Shangri-La has also unveiled four function rooms, which include the 1,000-guest
capacity ballroom, as well as spaces like the lounge, pool area, and gym.” But that's not all - the management led by the Hotel Manager Udo Wittich have introduced exciting innovations. They've welcomed a new Argentine chef, Chef Pablo, who leads The Sage restaurant. “We have a unique beverage program to complement as it is only here that it is offered.
For the gin and the rum, we have botanicals in the garden which we can blend and create on our own, though it may take a few months up to the end of the year. We made our own signature edition in the last time in the pre-pandemic and now we will continue that, We will also go on with the herb garden on the rooftop,” said Wittich during the media luncheon. During a check-in simulation, Wittich conducted a "walk-through" and shared insights into sustainable practices and newfound innovations. They are transitioning from plastic key cards to environmentallyfriendly wooden alternatives, and sourcing locally-made chocolates. The hotel now features LED lighting, ergonomic desk and chair arrangements, upgraded bathroom amenities, a 55inch TV with cutting-edge technology, and 22-kilowatt chargers in the basement
parking for electric vehicles. However, the heart of these enhancements lies in the timeless Shangri-La service that guests missed during its closure. Wittich revealed that many of their original staff, alongside team members from other Shangri-La properties, have returned to deliver the same exceptional service that Shangri-La is renowned for. (Divine Recio)
Okada Manila unveils Come Home to Harmony brand campaign
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even years after its grand opening, Okada Manila unveils "Come Home to Harmony," a branding campaign rooted in the countless diverse and genuine guest experiences that have flourished within its walls. Launched on August 31, this initiative offers a comprehensive, seamless authentic experience, catering to families, couples, and individuals under one roof. “We have been relentless in our pursuit in working towards creating an experience that goes beyond just luxury and entertainment,” said Victor Galzote, Okada Manila’s
Director of Property Marketing and Branding under the Corporate Marketing and Communications Division. Galzote emphasizes that this transformative journey surpasses luxury and entertainment, focusing on crafting curated, integrated experiences that cater to different key market segments unique to Okada Manila, ensuring unforgettable guests’ experience. Families can enjoy a memorable staycation with amenities like the expansive pool, diverse dining options, and Retail Boulevard for shopping. The Retreat Spa and Play at Okada Manila
Okada Manila’s top executives marking the launch of the Come Home to Harmony (CHH) branding campaign: (From left) Andreas Balla, Vice President, Food and Beverage Division; Alvaro Ramos, Asst. Vice President, Retail and Leasing Division; Sharon Yabut, from Sales and Marketing, Hospitality and Events Division; Wendy Ni, Vice President, Strategic Marketing and Business Planning; Victor Galzote, Director, Property Marketing and Branding, Corporate Marketing and Communication Division; Vikki Aquino, Director, Spas, Recreation and Kids Club; Joe Sam, Asst. Vice President, Loyalty Marketing, CRM and Promotions and Events; and Zahid Ahmed, Director, Hotel Operations
offer relaxation for adults and children, while The Fountain hosts mesmerizing fountain shows. Couples seeking a romantic city getaway can indulge in candle-lit dinners, drinks, and entertainment at Okada Lounge or Sportsbook Bar. Individuals
can have "me time" in wellappointed rooms, go shopping, explore dining options, or visit The Retreat Spa. Okada Manila, a Forbes 5-star-rated establishment, extends world-famous Filipino hospitality to foreign guests. HOSPITALITY NEWS PHILIPPINES
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REPORT
Stakeholders need to be globally competitive - Bengzon
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hile tourism and the hospitality industry is on the steady path to recovery, stakeholders have to be globally competitive instead of just competing among local hotels and resorts and just among local destinations, advised Philippine Hotel Owners Association (PHOA) executive director Benito Bengzon Jr. In a presentation during the Hotel and Sales Marketing Association’s (HSMA) first ever Sales and Marketing Summit held on Oct. 12, he challenged the industry to find ways to go back to prepandemic levels in 2019 amid the “tougher” competition in Asia and around the world. The Department of Tourism (DOT) reported that it is on track to meet the 4.8 million foreign arrivals in 2023, as it already breached 4 million in January-September this year, driven by top 10 traditional markets, with some changes in ranking. But, Bengzon said, “we must also realize that we are still a long way from the record 8.2 million foreign visitors we attracted in 2019”, the default reference year for tourism recovery. He challenged the industry to find answers to certain questions, from a marketing viewpoint: “When and how do we go back to 8.2 million? What will be the market mix? Will the current top 10 markets maintain their ranking in 2024, 2025 and beyond? What should be the priority and strategic marketing and promotions activities of the government and private sector?” Resonating the HSMA Summit theme, “Elevate the Game, Taking the Lead Towards Global competitiveness”, he said the industry has to be mindful about how to sustain tourism gains in the past 12 months and how to position the Philippines in the global arena. “The competition in the hospitality industry is on a global scale and we must make our mark,” he pointed out, “by focusing on the
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“The competition in the hospitality industry is on a global scale and we must make our mark,” he pointed out, “by focusing on the essential growth factors, identify its priorities and strengthen the government and private sector partnership”.
essential growth factors, identify its priorities and strengthen the government and private sector partnership”. Latest UNWTO figures for the first quarter of 2023 showed that international arrivals already reached 235 million tourists or 80 percent of 2019 levels. In terms of recovery rate in tourist arrivals by region, the Middle East achieved 115 percent of 2019 levels, Europe at 90 percent, Africa at 88 percent, the Americas at 85 percent and APac trails at 54 percent due to pandemicrelated restrictions and late opening of destinations. This upward trend is expected to accelerate as most destinations, particularly China, have reopened.
Bengzon said critical to the accelerated growth of Philippine tourism is expanding the number of good quality hotels and resorts, which the PHOA, the biggest private investor in tourism whose 65 member companies own 200 hotels with about 40,000 keys, is committed to with 40 new hotel projects with over 15,000 keys to be completed in the next three years. PHOA and DOT have partnered to review and upgrade the National Accommodation Standards (NAS), basically the DOT's voluntary Star Rating System for accommodations, to make it more relevant and globally competitive. "We want to make sure that standards are at par with those found in other destinations. In other words, the quality of facilities, amenities and services of a five-star hotel in Manila should be the same as in a five-star hotel in Bangkok, Singapore or Tokyo," Bengzon explained. (Pinky Forte)
EVENTS
HSMA’s first Hotel Sales & Marketing Summit empowers Filipino hoteliers
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ommitted to nurture and empower Filipino hoteliers to become world-class leaders, Hotel Sales and Marketing Association (HSMA) held its 1ST Hotel Sales & Marketing Summit on October 12 at Manila Marriott Hotel in Pasay City. With the theme “Elevate the Game: Taking the Lead Towards Global Competitiveness,” the summit invited a distinguished roster of speakers, industry stalwarts, and thought leaders who shared their insights, wisdom, and vision for the hospitality sector. The summit aimed to equip sales and marketing leaders with the skills required to manage the demands of the hotel industry and to improve the country’s travel and tourism as a whole. “The market landscape is always changing. If you will not adapt or evolve, you will become a Nokia,” Loleth So, the President of HSMA and Area Director of Sales and Marketing at Megaworld Hotels and Resorts, said. The summit kickstarted with keynote speech from
Margarita M. Nograles, Chief Operating Officer of the Tourism Promotions Board (TPB), about how “Tourism is Everyone’s Business.” Her words set the stage for a day of enlightenment and growth, focusing on the indispensable role of tourism and hospitality in the broader landscape. This is followed by an insightful talk from Benito Bengzon Jr., the Executive Director of the Philippine Hotel Owners Association (PHOA), who led a discussion about “Hospitality Stakeholders’ Initiatives Towards Global Competitiveness.” The subsequent panel discussion, “Driving Global Competitiveness Through an Elevated Filipino Brand of Service,” featured luminaries from the industry and deftly moderated by Cleofe Albiso, Managing Director of Megaworld Hotels & Resorts. Bruce Winton of Marriott International, James Montenegro from Chroma Hospitality Inc., Philip Barnes of The Ascott Limited Philippines, Bobby Horrigan of Horrigan Hospitality Services, Inc., and Peggy Angeles of
“The market landscape is always changing. If you will not adapt or evolve, you will become a Nokia,” Loleth So SM Hotels and Conventions Corporation, sat on the panel and shared their insights and experiences. Throughout the day, the summit tackled an array of pertinent subjects in hospitality. Jonathan Ravelas, Managing Director at eManagement for Business and Marketing
Services (EMBM), shed light on “Business Outlook: Recovery in the Hospitality Industry from the Perspective of an Economist.” Wilma Estaura, Group Director of Human Resources at Ayala Hotels and Resorts, engaged the audience in a discourse on “Developing Globally Competitive Filipino Hoteliers—Strategic, Efficient, and Entrepreneurial.” Chris Legaspi, Vice President for Archipelago Hotels and Resorts, delved into “Navigating Hotel Distribution Challenges with Technology and Strategy,” while Dr. Donald Patrick Lim, COO of DITO CME, unveiled the latest “Digital Trends in the Hospitality Industry.” Tejveer Singh Bedi, Head of Travel and Tourism, SEA, TikTok, headed an intriguing session on “The Power of Short Form Videos for Hotels.” The summit concluded with one final panel discussion, tackling the “Career Journey of Industry Leaders: The Lessons, the Wins, and Everything in Between.” Moderated by Carmela Bocanegra, Vice President of Chroma Hospitality, Inc., this discussion showcased the personal and professional odysseys of some of the industry’s esteemed Directors of Sales and Marketing namely, Cathy Nepomuceno of Discovery Hospitality, Agnes Pacis from SM Hotels and Conventions Corporation, Joy de Mesa of Robinsons Hotels and Resorts, and Sophia “Khendy” Altamirano, Market Director of Sales and Distribution and National Director of Sales for Marriott Philippines. Indeed, it was a day of learning, collaboration, and, above all, an inspiring journey toward global competitiveness. The first Hotel Sales and Marketing Summit is a testament to the Philippine hospitality industry’s relentless pursuit of excellence. (Lovely Bautista) HOSPITALITY NEWS PHILIPPINES
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COVER STORY
NUSTAR: VisMin’s most iconic lifestyle destination
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Dining and living areas, a kitchen, and choice amenities complete the 142-square-meter Presidential Suite
A favorite among many for its size and lavish details, the Fili Suite has 89-91 square meters of floor area with breathtaking views of the sea or the city skyline.
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stay in a luxury casino resort offers not just a lavish getaway. It can significantly enhance your lifestyle in various ways. NUSTAR Resort Cebu (NUSTAR), the first and only integrated resort (IR) in the Visayas and Mindanao, is the biggest luxury and lifestyle destination outside Luzon. Dubbed the “Island of New Possibilities,” NUSTAR is the ultimate lifestyle and entertainment destination in the region. Since its opening in 2022, it has been redefining luxury in gaming, entertainment, leisure, dining, and retail in Cebu and the rest of southern Philippines, with its comprehensive range of amenities that cater to a diverse market. NUSTAR is the flagship project of Universal Hotels and Resorts, Inc. (UHRI), a privately owned corporation of
FREDERICK D. GO PRESIDENT AND CHIEF EXECUTIVE OFFICER OF UNIVERSAL HOTELS AND RESORTS INC.
the Gokongwei Group, focused primarily on gaming and integrated resort developments across the Philippines. “We welcome all to the best leisure and entertainment destination in Cebu. NUSTAR is the ultimate luxury lifestyle experience in the region. From the iconic design to the best gaming, hospitality, shopping, and dining offerings, this is clearly one of the most exciting and luxurious integrated resorts in the Philippines,” said Frederick D. Go, president and chief executive officer of Universal Hotels and Resorts Inc. A DESTINATION BY ITSELF NUSTAR is strategically situated on Kawit Island, off the spectacular coast of the southern district of Cebu, and right in the middle of the city’s emerging business and lifestyle district, the South Road Properties. Set against a backdrop of stunning sea views, lush tropical landscapes, and an ever-evolving city skyline, NUSTAR guarantees guests an unforgettable experience from
the moment you arrive. The sprawling resort complex, which has a gross floor area of 300,000m2, is about 30 minutes from the MactanCebu International Airport via the Cebu-Cordova Link Expressway (CCLEX), making it a short and scenic ride to the resort for guests. Alternatively, water transfers will be available through the Wharf, the IR’s 35-meter-long private dock. It cannot be denied that an introduction to luxury offers you a chance to unwind completely, and a relaxed mind and body can positively impact your overall well-being. Alan Teo, NUSTAR’s Chief Operating Officer shares: “NUSTAR Resort Cebu is the ultimate luxury destination in the region that showcases the best of entertainment and worldclass hospitality under one roof. NUSTAR prides itself on being the quintessential destination with an expansive gaming floor, sprawling convention spaces, exquisitely designed hotels, large selection of dining options, and an ultraluxury shopping experience featuring renowned global brands. A visit to NUSTAR promises an unforgettable journey filled with excitement and allure, truly defining the essence of Cebu for those who seek the ultimate experience.” NUSTAR offers a truly opulent experience with its exceptional accommodation options from the two hotel towers — from Fili Hotel’s suites and villas, to the soon-to-open NUSTAR Hotel, the first ultraluxury hotel outside Metro Manila. Fili Hotel, the first and only Filipino 5-star hotel brand, developed by Robinsons Hotels and Resorts, is where guests can experience the distinct luxury and warmth of Filipino hospitality. Guests can also indulge in therapeutic treatments, invigorating workouts, or simply unwind by the poolside, surrounded by the serenity of the resort’s idyllic setting. This offers an inspiring ambience. Whether you’re an artist, writer, or entrepreneur, the luxurious atmosphere can enhance your creative thinking and problem-solving skills. Its spaces, which encompass 379 rooms ranging from 40m2 to 90m2, showcase local
The Boardwalk | NUSTAR Cebu welcomes place holdings for private events that can accommodate up to 750 guests.
NUSTAR can arrange unique sailing activities which allow guests to cruise through the coast of Cebu aboard a private boat.
craftsmanship and celebrate artful pursuits through contemporary décor and Filipino accent pieces. Sculptures by Jef Albea, and paintings by Fidel Sarmiento, Katrina Cuenca, Francis Maningo, and Sam Penaso, can be seen around the hotel. All rooms are minimalist but functional, and a no-hassle room service digital menu can be accessed through its LED TV screen. Guests are bound to find opulence in every corner of the Presidential Suite. Contemporary Filipino décor adorns the interior, while the city and the sea are a sight to behold beyond the glass windows. Dining and living areas, a kitchen, and choice amenities complete the 142m2 suite. Uncompromising in size, appointments, and amenities, the Chairman Suite is every
bit majestic. The stately suite features a living room, a dining area, and a kitchen, all within a 233m2 space. An experience in unparalleled exclusivity at NUSTAR Hotel, the first-ever ultra-luxury hotel outside Metro Manila, is realized as every aspect of the hotel is meant to provide an unforgettable retreat, where you’ll discover an unmatched fusion of modern design and timeless elegance. “At NUSTAR, we don’t just offer a destination, but a world of new possibilities. Our commitment to providing a multisensory experience extends to ensuring ease of access for our valued guests. Our goal is to make your journey to NUSTAR as seamless and enjoyable as your stay, where every moment is filled with discovery and delight,” said Katrina Mae de Jesus, Cont. on page 8
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Meet the key leader
Alan Teo, NUSTAR Chief Operating Officer As NUSTAR Resort Cebu’s dynamic Chief Operating Officer (COO) , Alan Teo is responsible for leading the daily operations and strategic direction of the first integrated resort in the Visayas and Mindanao region. Stepping in during the resort’s phased opening, Alan ensures continued growth and success for NUSTAR and the delivery of exceptional leisure and entertainment experiences to its guests. Alan holds a Bachelor’s in Social Sciences, double major in Chinese Studies and Geography from the National University of Singapore, a prestigious and globally recognized institution. Complementing this, he also holds an MBA from IE Business School, Europe’s top business school celebrated for its innovative approach to business education and leadership training. With over 20 years in senior leadership positions in both public and private organizations, Alan’s journey includes significant roles at Resorts World Sentosa before transitioning to Cebu. With a proven track record of successfully steering and scaling world-class properties, he held several leadership positions including Director for Security, Assistant Vice President for Casino Operations, Vice President for Casino Marketing, Senior Vice President for Gaming, and Chief Operating Officer. At NUSTAR, Alan champions collaboration, transparency, and accountability, and consistently commits to creating a service-oriented culture and developing strategic plans so that the property under his direction meets its shortterm and long-term goals. Alan envisions NUSTAR’s prominence in the industry by staying abreast of trends and harnessing technology, ensuring the resort remains a market forerunner. Beyond his professional achievements, Alan is multilingual and a top graduate of the Goh Keng Swee Command and Staff College, the premier military institution in Singapore dedicated to the development of strategic leaders. Additionally, he holds credentials as a business continuity planner, a qualified listed entity director, and a member of the Singapore Institute of Directors.
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Mott 32 l NUSTAR Cebu, the first and only in the country, promises guests an exquisite dining experience.
Convention Center that can house 2,000 delegates for local and international meetings. It is a one-stop-shop destination, with dining, entertainment, rest, and recreation all in one roof,” said Maria Cristina Cruz, Cluster Director of Sales and Marketing.
NUSTAR’s Assistant Vice President for Resort Marketing and Business Development. With breathtaking views of the surrounding landscape, seascape, and cityscape, NUSTAR Hotel offers an indulgent escape where world-class amenities meet personalized service. Whether you’re seeking a tranquil getaway or a spectacular backdrop for your special events, NUSTAR Hotel promises a new standard of luxury that goes beyond expectation. THE IDEAL MEETING VENUES With an aggregate gross floor area of over 4,000m2, the meetings, conventions and social events areas at the NUSTAR Convention Center with its flexible ballrooms, make it the largest outside Metro Manila. The convention center alone can host up to 2,000 guests, making it the ideal venue for private, corporate, and entertainment events. It comprises three banquet halls, a lobby, a pre-function foyer and hallway, an open lounge area, and a bridal lounge. It also offers a range of dedicated spaces for different needs, and an open area lounge that is perfect for casual gatherings, networking sessions, and afterparties for guests. Furthermore, the spacious lobby, measuring 179m2, enhances the overall experience for guests as they arrive at the venue, with its sweeping view of Cebu’s clear blue waters. For business people, the convention center is an ideal venue to build connections that can open doors to new collaborations, enriching your social life. “It is the first integrated resort in the Visayas and Mindanao that caters to business travelers, leisure groups, and families. We are also the first to launch the NUSTAR
THE CASINO NUSTAR is home to a two-level casino with a mix of gaming tables and machines peppered across 21,000m2 of floor area, making it the largest and most varied gaming floor in the region. With a wide array of table games, slot machines, plus a gaming stadium and exclusive VIP rooms, guests can discover an exhilarating gaming experience and the thrill of winning. Alongside an enhanced gaming experience at the Casino, NUSTAR improves every guest’s visit with its official lifestyle rewards program, NUSTAR Rewards. This program offers tiered membership access to exclusive resort-wide perks, including discounts on rooms and dining, priority access to events and special offers, as well as privileges tailored for their ultimate leisure and enjoyment. Guests can easily sign up and earn points, which they can then earn or redeem each time they dine, play, shop, or stay at NUSTAR. The higher the tier, the more perks they can unlock.
As NUSTAR aims to deliver experiences that are iconic, captivating, entertaining, and adventurous, it is one with the entire island province in celebrating the Sinulog.
COVER STORY
Opulence abounds at The Mall | NUSTAR, which houses top global luxury brands and VIP cinemas. NUSTAR Resort Cebu features a VIP Gaming Area, the first in the metro with private gaming salons.
At Fili, you can indulge in culinary delights crafted by world-class chefs. Gourmet meals not only satisfy your taste buds but also introduce you to diverse cuisines, expanding your culinary horizons. Guests can savor exquisite flavors at the resort’s specialty restaurants. Presently, you can indulge in the exquisite offerings of the Italian steakhouse Il Primo, where the delectable Black Angus Omaha Prime Ribeye takes center stage. For those seeking a taste of authentic Cebuano cuisine, FINA, the Filipino casual dining restaurant, presents traditional delights like Puto Maya with Sikwate (sticky rice with fresh mango and native chocolate drink), Kare-Kare, Bellychon (Porchetta), and more. Xin Tian Di, an aroundthe-clock outlet, invites you to savor the flavors of Southeast Asian cuisine whenever you desire. Meanwhile, for enthusiasts of fine beverages, Axis Entertainment and Sports Bar is a hub of nightly live entertainment that offers an extensive selection of premium spirits. Notably, the Philippines’ very first and exclusive Mott 32 restaurant graces the resort, celebrated for its distinctive culinary creations, innovative
The NUSTAR Convention Center is the most soughtafter venue for both business and social functions.
cocktails, and captivating interiors designed by Joyce Wang. It proudly showcases the Applewood Roasted Peking Duck and the Barbecue Iberico Pork, creating a memorable culinary experience. Mott 32 was granted a 2 Michelin-star rating in its Hong Kong site. Presently, its Cantonese cuisine is available in its restaurants in Las Vegas, Vancouver, Singapore, Bangkok, Cebu, Dubai, and Seoul. Also on offer are coffee, cocktails, and light bites at the Fili Lobby Lounge, as well as an extensive and scrumptious selection of local and international cuisines at Fili Café, which has 30 counters and seven stations, including the first and only live lechon roasting station in the country. LUXURY AT THE MALL As customers visit NUSTAR, they can now browse the latest collections of Chow Tai Fook Jewellery, Luk Fook Jewellery, Jo Malone, Estee Lauder, DiaGold, and soon, Sole Republiq, R.O.X. Plygrnd, Jewelmer, Seiko Premium Store, and Eye Society in chic interiors, with expert staff on hand to
offer personalized service. More premium brands will be setting up shop soon alongside these established names. On top of these, NUSTAR continues to bring to Cebu the most luxurious and immersive retail experience on the luxury floor of The Mall. This is another first outside Metro Manila, as it features top global luxury brands like Rolex, Burberry, Off-White, Univers, Porsche Design, Tory Burch, Montblanc, and BOSS. “At The Mall, we have set the stage for a range of firsts, especially in luxury retail, that will redefine your shopping experience. From coveted brands to exclusive collections, we bring the world of high-end fashion and lifestyle choices all under one roof,” said May Adolfo, Director for The Mall and External Affairs for Visayas. Moreover, among the array of culinary delights, you’ll discover Barcino, renowned for its mastery of distinct Paella varieties. Abaca Baking Co. beckons with its Pan-seared Sea Bass, a beloved highlight on its menu. The cherished Cebuano dining destination, Café Laguna, has extended its
culinary offerings to this locale, featuring culinary treasures such as Lumpiang Sariwa, Okoy, and Pangat na Salmon. Meanwhile, the Japanese culinary artistry of Kazuwa Prime and Koshima by Nonki unveils an exclusive selection of dishes unique to their NUSTAR establishment. Stay tuned as more enticing dining options will be unveiled in the near future. In addition, the NUSTAR Premier Cinemas are now open on the second floor. From the coziest leather recliner seats to the top-of-the-line audio and video technology, including a Christie laser projection system and all Dolby Digital cinema surround amplifiers and speakers, every detail has been designed to impress.
Delivering on its promise of providing top-tier entertainment, NUSTAR will feature The Stage, a 1,300-seat ultramodern theater that will be a venue for exclusive productions, musicals, and concerts; a leisure and water park on the podium level of the property featuring three distinct pools and water features; and The Skydeck, a viewing deck that will highlight 180-degree views of Mactan Island and Cebu City, further cementing NUSTAR as an urban icon. As NUSTAR continues to unveil a host of remarkable features and lifestyle experiences, it is fast becoming an icon of luxury. Whether you seek a sumptuous getaway, the thrill of gaming, or a perfect blend of both, NUSTAR is your passport to an exceptional world of indulgence and entertainment. For more information, visit the resort’s website at www. nustar.ph. For reference and inquiries, guests can contact (032) 888 8282 or e-mail contactus@nustar.com.ph. HOSPITALITY NEWS PHILIPPINES
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POSTINGS Richard Simmons appointed General Manager of Marco Polo Ortigas, Manila Wharf Hotels, the Hong KongSAR based hospitality group, announced the appointment of Richard Simmons as General Manager of Marco Polo Ortigas, Manila. Reporting to the group’s Vice President, Operations, Richard assumes leadership of the Forbes FiveStar landmark hotel to drive operational excellence and enhance financial performance. With over two decades in senior leadership positions in Rooms, Sales and Marketing, and Revenue, Richard brings a wealth of expertise – from General Manager roles with Hyatt Hotels in Hong Kong, Beijing and Manila, as well as Amari Hotels in Bangkok – and insight. This will be Richard’s third posting in the Philippines, with previous tenures with ShangriLa in Cebu and Hyatt Hotels in Manila. “I’m excited to return to Manila and be a part of a team that strives to outdo itself with service excellence through elevated guest experiences,” RIchard shared. “Our entire team is committed to bring Marco Polo Ortigas, Manila to
greater heights in this new era of travel and tourism.” An Australian national, Richard grew up in the world of hospitality when his father was posted to Hong Kong for a number of years in the hospitality and travel sectors. He is an avid traveller and golfer, and enjoys attending live sports events as well as visiting his two teenage daughters who reside in Germany. Joining Richard is the newly appointed Director of Sales and Marketing, Francis Arceo David, a seasoned commercial leader with a remarkable history of success. Throughout his career, he has consistently achieved impressive revenue results in sales, events, earning him accolades and recognition in the industry. Francis brings a wealth of experience, particularly in city selling for business hotels and destination marketing for resorts. His 20-year tenure in hospitality demonstrated his expertise in pre-opening projects, successfully launching four hotels, and he possesses a deep understanding of
integrated casino resort complex operations. Prior to his tenure at Marco Polo Ortigas Hotel, Francis served vital roles as the Commercial Director for Hilton Clark Sun Valley Resort, and Hyatt Regency City of Dreams Manila, where he showcased his adaptability in managing multifaceted establishments. In his current role, he has embarked on the task of leading the commercial
Richard Simmons
Francis David
team at Marco Polo Ortigas, aiming to further enhance market share performance and grow the hotel’s strong brand position. His impressive track record and the impact he has made in various organizations underscore his prowess in driving commercial excellence.
Marriott Philippines names Sophia Altamirano Director of Sales and Distribution Marriott Philippines has appointed Sophia Altamirano as its Market Director of Sales and Distribution and Director of the National Sales Office. She will be based at Marriott Hotel Manila. This year, Sophia will experience a pivotal year as she returns to the Philippines in June to continue her professional journey and advocacies. She brings with her more than two decades of experience in the hospitality industry including an 18-year tenure with AccorHotels Group where she served as Director of Sales and Marketing for various brands in the Philippines and
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Vietnam. She later transitioned to corporate roles, including Regional Director of Sales for hotels in Malaysia, Indonesia, and Singapore. Subsequently, Sophia relocated to Bangkok, Thailand, where she joined the Upper Southeast Asia team as the Regional Director of Sales, overseeing seven major brands across the region. Following this, she transitioned into an operational role as the Executive Assistant Manager for Pullman Bangkok Sukhumvit. Later on, Sophia joined Onyx Hospitality Group as its Vice President of Sales, a position also based in Bangkok, Thailand. Before returning to her
home country, Sophia served as the Cluster Director of Sales and Marketing for Raffles Hotels in Cambodia. Commenting on her new role, “I look forward to be able to finally bring home my experience and expertise and share that to the team, as we work together with our properties to achieve our targets. It is an exciting time for our company, as we expand our portfolio not only in Manila but as well as into other well-known destinations in the Philippines.” Overall, Sophia’s extensive experience and leadership skills make her a valuable addition to Marriott Philippines.
Sophia Altamirano
mirano
POSTINGS Sheraton Manila Hotel strengthens leadership team with new Directors of Sales & Marketing, Rooms, and F&B Sheraton Manila Hotel introduces two significant additions to its executive committee, a clear demonstration of the hotel’s unwavering commitment to enhancing its services and operations. In reaffirming its position as “The World’s Gathering Place,” the hotel proudly announces the appointments of Anna Rita “Ria” GatusGalvez as the Director of Sales & Marketing, Anngeli “Geli” Reyes-Patino as Director of Rooms, and Czarina Ann “Czats” Lopez as the Director of Food and Beverage. All are accomplished professionals and hoteliers who bring extensive global hospitality experience and a distinguished track record to their new roles. Ria’s journey with Marriott commenced in 2018 when she joined as the Director of the Event Booking Center. Her relentless pursuit of excellence, adept forging of new partnerships, and strengthening of existing collaborations have propelled her through various roles. Most recently, she held the position of Cluster Director of the Event Booking Center, overseeing both Marriott Hotel Manila and Courtyard by Marriott Iloilo. With nearly three decades of experience in the hospitality industry, Ria offers profound insights into sales, marketing, management, and operations. She has been instrumental in rolling out innovative strategies that emphasize customized event planning, ensuring exceptional experiences for guests and corporate clients. Before her tenure with Marriott, Ria held senior leadership roles in Sales at five-star hotels. Her hospitality career, spanning nearly 30 years, began in Front Office operations and evolved into convention sales and room sales at The Sofitel Philippine Plaza, and prior to that, as the Director of Sales at the Diamond Hotel Philippines.
Ria Galvez
As proven to be a highly effective sales leader, she will bear the responsibility of advancing commercial objectives, formulating and upholding strategies for revenue expansion, overseeing the talent within the sales and marketing team, and maintaining the hotel’s unwavering commitment to excellence. On the other hand, Geli represents a remarkable example of homegrown talent within the Marriott organization. Her foray into the world of hospitality commenced immediately upon her graduation, when she secured a role as a Front Office Associate at the New World Makati City Hotel. Subsequently, Geli transitioned to the Marriott Hotel Manila, where she undertook the roles of Front Desk Associate and Guest Relations Associate in December 2010, quickly adapting to the high standards of Marriott’s service excellence. Her contributions and dedication led her to the role of Duty Manager in April 2013. During this time, she honed her skills and deepened her understanding of the intricate workings of the hotel industry.
Czats Lopez
Geli’s journey within Marriott Hotel Manila took an even more promising turn as she assumed the role of Assistant Front Office Manager. Geli’s career trajectory didn’t stop there as she took a pivotal role at the prestigious Sheraton Manila Hotel as the Front Office Manager and an Officer-inCharge of Rooms Operations. Geli’s journey through the Marriott organization exemplifies the core values of the company. Her rise serves as an inspiring testament to what can be achieved through dedication, knowledge, and unwavering commitment. She stands as a shining example of career development within the Marriott community, proving that with determination and expertise, anyone can ascend to the highest echelons of the industry. Meanwhile, Czats’ 17-year association with the Marriott brand dates back to 2002 when she started as a Sales Assistant at the New World Renaissance Hotel. Over the years, she advanced to become the Corporate Sales Executive for Events in 2005 before taking on the role of Events Manager at the Australian – New Zealand Chamber of Commerce. Czats was also a member of the
Geli Patino
pre-opening team of the SMX Convention Center in 2007, serving as the Senior Sales and Marketing Manager. Her career at Marriott resumed in 2010 when she became the Director of Event Management, coinciding with the opening of the largest hotel ballroom in the country, the Marriott Grand Ballroom. Among her many accomplishments is her role as the Project Lead for the 2022 Marriott APEC GM Summit held in Thailand, as well as her service as an Event Advisory Board Member. She also received the prestigious Event Leadership Diamond Award of Global Event Management from Marriott International in 2012. Czats’ unyielding commitment to seamless operations has led her to assume the role of Director of Food and Beverage. With 21 years of expertise in Event Management and Food and Beverage, she has prepared to lead the division to new heights. Her extensive knowledge and passion for curating exceptional guest services and dining experiences will ensure that Sheraton Manila Hotel continues to shine in the city’s vibrant culinary scene. HOSPITALITY NEWS PHILIPPINES
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FEATURES
Art meets luxury at Crimson Resort and Spa Boracay By Buddy G Recio
L
uxury is the norm for some
Resort extends beyond being a mere
Boracay resorts but what sets
luxury destination. He envisions it as
one apart from the other?
a creative hub where guests are not
What is the cutting edge? An interview with Crimson Resort
just observers but active participants in creative activities. His vision is to
and Spa Boracay GM Patrick Manthe made
inspire guests to unleash their creativity,
evident that art can provide an advantage
perhaps motivate them to play a musical
especially for the luxury seeker whose
instrument, rekindle their love for reading
decisions are dictated by a luxurious
by purchasing a book, or even venture
ambience and meaningful interactions.
into the world of art by acquiring a
“Of course the basics have to be
brush and canvas to start painting. This
covered—great architecture, facilities in
innovative concept was presented to the
the rooms, nice beach, nice pool, and then
resort's owners, who, being art collectors
next to that is the food, spa. For me, that is
themselves, immediately embraced the
already basic for a hotel of this standard.
idea, resulting in swift approval.
There has to be more than that for the
“What the island needs is something
guests to remember and come back to.
of an artist’s village, an eco village where
For me as an artist, art has always been
people can express themselves and
therapeutic. Young people are always
tourists can go there and visit and be part
Resort has been actively engaged in
endeavor is defining not only for the young
curious and creative at their age, The
of it:gardening, planting…I’ve seen this
a unique initiative known as 'Arts in
artists but for the entire resort as well.
suite room has good artistry and the
in Bali, Thailand..the danger of course is
Youth.' This innovative program has been
“We have a resident artist whom I
lobby are good examples. We have the art
art may be just in the form of portraits,
instrumental in nurturing and supporting
hired and we provided him a studio here.
studio that used to be the gaming room
sunsets, caricatures like in may tourist
the talents of 15 young artists hailing from
It has been successful as we have had
for those who would want to show other
places. Of course, you have to pay the bills,
the vibrant communities of Aklan and
painting classes with adults. We also do
artistic skills or talents aside from what
but you can devote 60 percent of the time
Boracay. Through this program, these
The Art Warrior, basically a competition
they regularly do; and we give them that
to your style,” he explains.
budding artists are afforded an incredible
where 12 artists compete against each
opportunity to spend eight transformative
other in a live painting scenario for only
moment to shine. They would appreciate the place and maybe stay longer. said
Art can be a catalyst for a bright
weeks within the resort's serene confines,
20 minutes only to complete. We do
Manthe.
innovation
where they are expertly tutored by a
this every 2 months, the last one was
resident artist. According to Manthe, this
in June. Winner and runner up will be
Manthe's vision for Crimson
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Over the past two years, Crimson
FEATURES Patrick Manthe
crowd is a tough crowd when it comes to culture and the arts. For starters, the new operations of a hop-on-hop-off bus is a good invention and well-done The supposed-to-be wedding chapel that would hold the engagement ceremony might be converted into an art gallery/exhibitions because most couples want to have the engagement ceremony at the beach itself. We are also thinking of adding a Filipino restaurant, Manthe revealed. Luxury is essential for hotels in Boracay, enhancing the natural beauty and experiences that the island provides. While the island has vast potential, it often falls short of exuding a high-end, 5-star ambiance. It might be up to the
talents. In fact, two of his team members
Art Warrior of the Year. We will sell
even participated in an art competition.
comprising suites, villas, and deluxe
paradigm and truly making the Boracay
their works for them and the artist keeps
To further cement the resort's presence
accommodations, reflects the diverse
experience a pinnacle of luxury.”
half while the other half goes to the Arts
in the art scene, Manthe is contemplating
array of dining experiences at Crimson
in Youth program. I wish we had more
the addition of an annual fashion week, an
Resort Boracay. Saffron Café beckons
is located in Punta Bunga Cove touted
areas to display all the artworks we have
arts and music festival, both of which will
with its all-day dining delights, while
as Station Zero. management of Chroma
accumulated over the years, though we
become integral parts of Boracay's annual
Mosaic Latin American Steakhouse
Hospitality
do not want to over-commercialize the
events."
offers an intimate setting for a romantic
project as we want to go deeper into art itself. “ Another distinctive activity is a
The inventory of 192 rooms,
resorts to lead the way in shifting this
known in December to compete for the
dinner. For aficionados of Filipino and Luxury and the environment Luxury travel is also lavishly taking
seafood cuisines, Azure Beach restaurant promises a delightful culinary journey.
signature dining event called Art in a Plate
into consideration the environment,
As far as digitalization is
where the chefs enhance their creativity,
ecology, and patronizing entities who
concerned, Crimson Resort is diligently
thinking out of the box, conceiving a
also care for the environment, and feeling
advancing towards the introduction of
5-course menu with wine pairing and an
good about it, so, the resort finds ways
self-check-in counters. This innovation
artist performing live. A guest performer
and means for their guests to experience
empowers arriving guests to access their
like dancers, a violinist, pianist, singer
it, like cuisine, first class hospitality, and
accommodations with ease, eliminating
spice up the event. This is also held every
digitalization.
the need to visit the reception desk for key
two months alternately with the Art
“We do not have the single-use
Warrior event. Painting and photography
plastic and toiletries as well. We have our
exhibitions are also held here.
own bottling station. We have a garden
retrieval. Again, accessibility and privacy define luxury .“Digitalization requires a big
With all these engaging activities,
and extend it to a hydroponic garden.
investment and you have to be careful
one might assume that the resort is flush
It’s not that much yet but it covers the
even if it’s the future, it must have
with cash. However, the truth is quite the
decorations in the meals, the table. We
more impact than just being fancy or a
opposite. As Patrick Manthe reveals, "The
have a hygiene manager who visits our
marketing talking point. As technology
art programs we offer cost us absolutely
suppliers to see if they conform to safety
is fast and changes quickly, you may
nothing, as they have evolved over time.
methods and if there’s an event, she takes
be changing your tech even before you
The only initial overhead is the expense
samples of the food to test. She also trains
recover your investment on the present
of hiring a resident artist to instruct our
the staff. This is important nowadays
one.”
selected staff.”
due to an increasing number of people
Manthe takes immense pride in
Crimson Resort and Spa, Boracay
who get allergies and she is an important
What can guests expect in the future?
the fact that some of his staff members
person nowadays. All our rooms now
are already passionate about painting,
have sensors as smart rooms,” Manthe
fashion week, and an arts and music
I am thinking of putting up a
while others have rekindled their artistic
elaborates.
festival, two annual events. Boracay’s
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