HSS ECHO - Nov 2017

ECHO

November 2017 Vol. 19 Issue 10

STORIES AND NEWS FROM THE HSS FAMILY

HSS Opens Three New Locations to Expand Patient Care

HSS Recognized for Excellence in Patient Care for Fifth Consecutive Year

A

s we continue traveling on our journey to

P

‘better,’ HSS is constantly looking to improve

roviding excellent patient care is something

on our already world-class patient care. One

we pride ourselves on, and it is part of the

of the many ways we are doing this is by allowing more

foundation of our organization. HSS was

patients to choose HSS for care in convenient and easily accessible locations. Over the past several months, HSS has opened three new locations outside of the Main Campus in Manhattan – the HSS ASC

proud to be recognized for this as the winner of a

Bryan Guss, HSS ASC Senior Director, poses with members of the pre/post anesthesia nursing team Christina Lepore, CN I; Megan Bouchard, Nurse Coordinator; Louise Angso, CN I; Ashley Barnes, CN I; and Sandra Baez, CN I.

of Manhattan, HSS Westchester and the HSS Ortho-

2017 Press Ganey Guardian of Excellence Award®.

The award was presented to HSS during the Press Ganey annual conference in Orlando, Florida

HSS physicians who perform surgery at the HSS ASC,

on November 1.

in addition to the Main Hospital, include 10 sports

The Press Ganey Guardian of Excellence Award is a

medicine specialists, five foot and ankle surgeons

nationally recognized achievement for those who

and five hand and upper extremity surgeons. HSS

have sustained performance in the top 5 percent for

anesthesiologists, nurses and physician assistants

patient experience during the course of one year of

are also providing care to patients at the location.

data. HSS has been awarded this recognition for five

to make better quality care more accessible through

HSS Westchester

consecutive years due to consistently delivering

research, innovation and new locations like these.”

On October 18, HSS opened our most comprehensive

HSS ASC of Manhattan

regional care center to date, HSS Westchester.

pedics at Stamford Health inpatient surgical unit.

“For nearly three decades HSS has been leading the fields of orthopedics and rheumatology in quality and patient experience,” said Lou Shapiro, President and CEO. “HSS is more than a hospital and we’re constantly working to identify news ways

In September, the HSS ASC of Manhattan opened on 2nd Avenue between 64th Street and 65th Street.

This new location houses four state-of-the-art operating rooms and a 16 bay pre- and post-surgical unit. More than 100 surgeries have already been performed to date at the HSS ASC. This is truly an historic moment for HSS, as we are connected with surgeries performed in Manhattan outside of the main Hospital for the first time.

exemplary service to inpatients.

Located in White Plains, NY, the 50,000-square-foot state-of-the-art outpatient care center features 20 exam rooms, three X-rays and an MRI suite.

It also offers a full spectrum of rehabilitation services including aquatics and concussion therapy, and sports performance services such as motion analysis, return-to-play testing and training.

Patients will have the option to see one of 25 physicians at the new center. Specialties include adult reconstruction and joint replacement, foot

“The HSS ASC is a very exciting initiative, as it

and ankle, pediatric orthopedics, physiatry, sports

substantially expands access to ambulatory surgery

medicine and rheumatology. The same high quality

Ann LoBasso, Vice President of Inpatient Operations; Kerry Ann Sass, Patient Care Director; Patrick Ryan, CEO of Press Ganey; Geri DiLorenzo, Patient Care Director; Chao Wu, Chief Patient Experience Officer; Pia Madamba, Patient Care Director; and Montgomery Crocker, Patient Care Director, pose with the award at the Press Ganey annual conference.

for our patients.” said David S. Levine, MD, Medical

care provided at the main HSS campus will be

Director of the HSS ASC. “While ambulatory surgery

available at HSS Westchester, allowing for more

cases will still be performed at the Main Hospital,

convenient options for our neighbors in Westchester

“HSS is a world leader in orthopedics and

this new location will allow more patients to choose

County and the surrounding areas.

rheumatology because we constantly strive for

HSS for care.”

CONTINUED on page 2

the highest standards of clinical excellence through advanced research, innovation and our commitment to value,” said Lou Shapiro, President and CEO. “We are honored to have earned this prestigious award for the fifth consecutive year, and we will use this momentum to continue our journey to increasingly better patient care.”

CONTINUED on page 2

Inside Dr. Levine, who serves as the Medical Director of the HSS ASC, stands with a patient at the new location.

Jenn Rentas, Vice President of Regional Markets; Dr. Lisa Callahan, Associate Attending Physician; Lou Shapiro; Tom Roach, Mayor of White Plains; Dr. Bryan Kelly, Chief of the Sports Medicine Service; and Dr. Andrew Pearle officially opened the new Westchester location.

3 4

International Translation Day HSS’s Commitment to Fighting Lupus

HSS Recognized for Excellence in Patient Care CONTINUED FROM COVER

HSS Opens Three New Locations to Expand Patient Care CONTINUED FROM COVER “I’m excited for the opportunity to see patients in their

The collaboration took the next step in November

local community,” said Andrew Pearle, MD, Medical

with the opening of the new inpatient surgical unit

Director at HSS Westchester. “This location is the

of HSS Orthopedics at Stamford Health. The

Added Todd J. Albert, MD, Surgeon-in-Chief and

biggest we’ve built to date outside of Manhattan and

40,000-square-foot unit encompasses the entire

Medical Director, “My priority is to ensure each HSS

features an outstanding sports rehabilitation depart-

5th floor of the new Stamford Hospital, allowing a

patient achieves their best possible outcome, most

ment not only for patients who will be rehabbing

greater number of inpatient orthopedic surgical

reliably and efficiently. HSS physicians believe that

post-surgery, but also for athletes and weekend

cases. It consists of two operating rooms, four

by discussing options, questions and lifelong goals

warriors wanting to perfect their performance.”

pre-op beds, 12 recovery beds and 19 inpatient

with their patients, a customized treatment roadmap

rooms, as well as a rehabilitation gym.

can be created to suit each individual’s need.”

“HSS has had a presence in Connecticut for nearly

Press Ganey, a nationally recognized private

20 years, and we are pleased to have created a collaboration with Stamford Health to enable both

company that measures patient experience, partners

organizations to better serve patients, right in their

with more than 11,000 healthcare organizations,

own backyards,” said Lou Shapiro, President and

including more than half of all US hospitals, to

CEO. “The collaboration through HSS Orthopedics

measure and improve the patient experience.

at Stamford Health ensures the patient care provided “This award is a huge milestone for HSS and an

here meets our uncompromising standards, with

example of our dedication to treat patients with musculoskeletal conditions from near and far,” said Chao Wu, Chief Patient Experience Officer.

“From the first visit to follow-up appointments, our team works to make each interaction special and with purpose so our patients can go back to doing

Our newest regional care center, HSS Westchester, features a full spectrum of rehabilitation and sports performance services.

the convenience and comfort of the gorgeous new Stamford Hospital building.”

HSS Orthopedics at Stamford Health Earlier this year, HSS began a collaboration with Stamford Health to bring our best-in-class patient

what they love.”

care and best practices to Stamford, CT, beginning Thank you to every member of the HSS family for working hard to contribute to our excellent patient care. This recognition is truly a reflection of the work and dedication of our entire organization.

with outpatient surgery at the Tully Health Center in March. Under the collaboration, Stamford Health adopted HSS best clinical practices across the entire orthopedic surgery line. Complementing these practices is Stamford Health’s philosophy of providing

Making Rounds News & Insights from Lou Shapiro, President and CEO

the finest care across the entire healthcare spectrum – from prevention and wellness to diagnosis, treatment

Dr. Charles Cornell, Chair of the Department of Orthopedic Surgery at Stamford Health, stands in a patient room in the new unit.

and ongoing support – which aligns closely with the HSS mission.

Access “Making Rounds” at www.hssmakingrounds.com to read the below posts and more. I look forward to your comments.

– Lou Shapiro • Truly Global • Salute • Safety as a Foundation of Better • A Growing Family

Thank you to all members of the HSS family who worked hard to ensure the successful openings of these new locations! We look forward to continuing to optimize our care delivery system by providing options for our patients to receive HSS’s high level of care closer to home.

• An Eventful Week

HSS family members pose with members of the Stamford Health team at the opening ceremony of the new unit on October 30.

Arthritis Foundation Recognizes HSS

A

rthritis and its related conditions impact

more people across the world than any other

Emeritus, at the annual Commitment to a Cure

disease or set of conditions. It impacts their

Awards Gala on October 19.

wellness, their health and the way they live their

“This award is a testament to every member of the

lives. At HSS, we are committed to being the best

HSS family, regardless of your role, working to make

in the world at providing support for patients with

HSS the place that it is today and helping to provide

arthritis to help make them better through innova-

the best possible care to all of our patients,” said Lou.

tion, research and patient care. In addition, HSS and

“I was proud and honored to accept the Founders’

the Arthritis Foundation are working to combat the

Award on behalf of every member of the HSS family.

same disease and, together, are helping people live

Thank you for your commitment to excellence day

better lives as we continue to search for a cure.

in and day out. Without the HSS family working

Because of this, Lou Shapiro, President and CEO,

together as a team to achieve our goals, none of this

was honored by the Arthritis Foundation with their

would be possible.”

2017 Founders’ Award. The award was presented to

2

Lou by Thomas Sculco, MD, Surgeon-in-Chief

Lou Shapiro accepted the Founders’ Award on behalf of the entire HSS family at the Arthritis Foundation’s Commitment to a Cure Awards Gala.

International Translation Day Highlights Language Services Department

A

t HSS, providing world-class patient care is

They highlighted the use of assistive devices such

our main focus, and we go above and beyond

as the Martti (My Accessible Real-Time Trusted

every day to ensure the individual needs of

Interpreter) technology, which allows HSS family

patients are met. One example of this is our Language

members to access an interpreter in more than 250

Services Department, whose mission is to facilitate

languages via video conference.

the highest quality of care and create a supportive

Attendees were also able to try out the new language

environment to ensure that all Limited English

translation phones being used across the Hospital

Proficiency (LEP), hearing and visually impaired,

to allow patients and members of their care team

and other patients and family members with special

to communicate with each other. The care team

requests receive care in their preferred language or

member and patient each speak into their individual

are provided with specific accommodations.

phones in their preferred language and hear the

“In 2017 to date, our department managed the

translation from a live, medically trained interpreter.

communication assistance for 30,466 encounters

Participants learned about specific techniques and

related to Limited English Proficient, hearing and

services available for deaf and hard-of-hearing, as

visually impaired patients, and family members

well as blind and visually impaired patients.

to ensure they received the care they needed

In addition, HSS family members were given the

in a language they could understand,” said Bella

option to have their names written in various

Elogoodin, Senior Director, Service Excellence and

languages and get multicultural temporary tattoos.

Maria Soto, Language Services Compliance Supervisor and Spanish Interpreter, demonstrated the new language translation phones with members of the HSS family.

Language Services. “This is just one of the many

Information was also provided on the HSS Interna-

ways in which HSS is ensuring that patients get

tional Center. Everyone in attendance was entered into

International Center team members educated attendees on the work they do to facilitate the needs of international patients and their families with cultural sensitivity to ensure the highest quality standard of care.

care that is personalized to them.”

an international dining raffle with the option to win a

the HSS family on the many ways we are helping

On October 27, Language Services showcased

gift certificate to one of four different restaurants with

our patients. A special thank you to the International

how they are working with patients at the annual

either Cuban, Moroccan, Chinese or Ukrainian cuisine.

Center, the conference center team, Creative Services

International Translation Day event, which was

Thank you to all members of the Language Services

and other HSS family members for assisting with

attended by more than 300 HSS family members.

Department for organizing this event and educating

the event.

During International Translation Day, Language Services team members highlighted several initiatives their department is working on to provide better care for patients.

Members of the International Center led a game where they named a country and asked participants to locate it on the map.

HSS Hosts Golf Benefit to Support Sports Medicine Research

T

he mission of HSS Sports Medicine is to

reconstruction, cartilage regeneration and hip

The benefit was chaired by David W. Altchek, MD,

enhance the quality of life for patients from

preservation procedures.

Attending Orthopedic Surgeon and Co-Chief Emeritus

all over the world affected by sports injuries

On October 23, we were excited to host our first

of Sports Medicine; Joshua S. Dines, MD, Associate Attending Sports Medicine Surgeon; and Bryan T.

and shoulder conditions by improving function,

annual HSS Golf Benefit to support sports medicine

eliminating pain and restoring mobility. Through

research at Winged Foot Golf Club in Mamaroneck,

Kelly, MD, Chief of Sports Medicine. Thank you to

research, HSS sports medicine surgeons are

NY. Guests were treated to a round of golf, followed

our presenting sponsors of the event, Bouchard

developing breakthrough technologies and

by a cocktail hour and dinner reception. The event

Transportation Co. Inc. and the Claudia and Nelson

techniques to improve outcomes following total

raised more than $415,000.

Peltz Family Foundation, and to everyone at HSS

shoulder replacement, rotator cuff repair, ACL

Dr. Bryan T. Kelly, Dr. Joshua S. Dines and Dr. David W. Altchek served as benefit co-chairs.

who helped make it a success!

Lou Shapiro welcomed guests to the first annual HSS Golf Benefit.

New York Knicks legends John Starks and Larry Johnson were among those in attendance at the benefit.

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HSS’s Commitment to Fighting Lupus Team HSS Walks to Cure Lupus

directly to support lupus research programs through

O

the Lupus Research Alliance.

living with lupus.

sponsored the Lupus Research Alliance

Thank you to every member of the HSS family

Additionally, the app

Walk with Us to Cure Lupus, an event aimed

who walked, donated or contributed in any way

was supported in part

at helping to raise funds and awareness for lupus

to the success of this event. A special thank you

by the HSS Academy

research. More than 800 individuals joined Team HSS

to the following:

of Rheumatology

in support of this great cause, including HSS family

The HSS Walk Committee, led by Nadine Spring:

Medical Educators.

members, our own family and friends, and patients.

Susan Cardamone, Alessandra Garber, Mary

“People affected by

Lou Shapiro, President and CEO, served as co-chair

Hargett, Pamela Katkin, Lillian Mendez, Paola

chronic conditions can

of the event, addressing the crowd prior to the walk.

Monzon, Sean Moyles, Sherry Randolph, Jillian

become overwhelmed

“This cause is so important to our organization, as

Rose, Sandy Sackman, Rachel Sheehan and

by changes in their

we are committed to improving the lives of patients

Robyn Wiesel.

medications or day-to-

with lupus,” said Lou. “I am proud of HSS for providing

The HSS Team Captains: Kristin Casey, Julia

day variations in their

world-class care to patients with lupus, proud of our

Davis-Porada, Danielle Edwards, Alessandra

researchers for spending so much time and effort

Garber, Kim Gist, Tracey Griffin-Leach, Stefanie

searching for ways to make life easier for those living

Hayes, Inderpal Kohli, Erica Lenihan, Angelic

with lupus, and proud of the HSS family for showing

Linen, Andrea Martin, Jonathan Mason, Lillian

so much support for such a meaningful cause.”

Mendez, Svetlana Mirkis, Paola Monzon, Sean

Team HSS raised more than $55,000 through

Moyles, Eliza Ngan-Dittgen (co-captain), Sandy

n Saturday, October 14, HSS once again

donations, sponsorship of the walk and raffle ticket

Sackman, Nadine Spring and Stephanie Thacker.

sales at the Hospital. All of the money raised will go

The volunteers who helped with our daily raffle ticket sales, organized by Mary Hargett and Pamela Katkin: Susan Cardamone, Liliana De Jesus, Melissa Flores, Christopher James, Lillian Mendez, Svetlana Mirkis, Sean Moyles, Jillian Rose, Nadine Spring, Stephanie Thacker, Priscilla Toral and Westley Holiday; and Stephanie Thacker, who held a silent auction fundraiser in honor of the cause.

HSS Family members were joined by members of their own families at the event.

Nadine Spring, Lou Shapiro, Lupus Research Alliance President and CEO Kenneth Farber, WCBS’s Steve Overmyer and Dr. Mary Crow stopped for a picture before the walk began.

Members of Team HSS posed for a photo at the start of the walk.

4

input from people

symptoms,” said Mary

LupusMinder is a new resource for patients living with lupus to help track and manage symptoms, medications, appointments and more.

K. Crow, MD, Physician-in-Chief. “We wanted to create a comprehensive app to record all pertinent information. By inputting daily symptoms, the app also allows us to chart progress over a short- and long-term period.”

“As lupus symptoms can fluctuate each day, it can be challenging for us to assess overall disease activity if we only see what occurs at the moment the patient is in our office,” added Jane E. Salmon, MD, Attending Physician and Director of the HSS Lupus and APS Center of Excellence. “When a patient presents a graph of his or her symptoms over a few days, or a photo of a recent rash or swollen joint, this information can help me develop an appropriate treatment plan.”

New App Designed to Help Patients Manage Lupus

Several patient focus groups were conducted to

HSS is dedicated to helping patients with lupus

central themes was the desire to have a concurrent

inform the development of the app. One of the

through direct care, education and research. Living

way to record lupus symptoms, including the

with lupus is both challenging and unpredictable,

patient’s perspective on factors that might

which is why a focus on good communication between

contribute to their symptom picture.

physicians and patients is vital to managing care. In

“We posed this question to our lupus patients:

October, HSS launched LupusMinder, a new mobile

What do you want and need from a smartphone

app designed to help anyone with lupus track their

app to help manage your lupus?” said Roberta

medications, daily symptoms and appointments.

Horton, Senior Director, Department of Social Work

HSS family members treating patients with lupus

Programs. “We took into consideration insights

recognized the need for a patient resource to organize

about what features would be most helpful as we

all the moving parts of living with lupus including

developed LupusMinder.”

symptoms, medications, providers and appointments.

The app is now available to the 1.5 million people

As a result, LupusMinder was co-developed by the

living with lupus in the United States and across

Rheumatology, Social Work Programs and Digital

the world – not just to those who are treated at HSS.

Communications Departments, with significant

For more information, visit hss.edu/lupusminder.

HSS Supports Runners at the TCS New York City Marathon

H

SS once again served as the Official Hospital

were featured in short segments providing marathon

of the TCS New York City Marathon, support-

training tips to viewers that aired on ABC during

ing runners before, during and after the event.

Marathon week.

H

SS’s online patient forum – Back in the Game – now has more than 1,800 patient stories! The postings share how HSS helped

patients get “back in the game.” Every month we will include one of the stories that highlights the

Leading up to race day, HSS specialists and physical

On the day of the Marathon, HSS pediatric patient

therapists offered interactive classes and educational

Issiah Smith ran in the NYRR Youth Invitational for

lectures that were free and open to the public.

the second straight year. Lou Shapiro, President

Events included:

and CEO, along with John Starks, New York Knicks

• Strength Training for Runners, where Pam Geisel,

Legend and Teresa Weatherspoon, New York Liberty

Tiffany Chag and Lauren Alix Riccardi taught

Legend, held the finish line tape at the race.

runners how to strength train effectively and

HSS clinicians were also on hand at the Team TCS

prevent injury during marathon training;

reception at Tavern on the Green to offer guided

• Foam Rolling for Runners, where Catherine Wysin

Back in the Game

stretching and foam rolling to runners before and

extraordinary care members of the HSS family provide.

Read how HSS helped Dritan Paljevic of Staten Island, NY get back in the game.

It was on my third day of soccer camp playing in a scrimmage game when I collided with another player and I landed on my right

and Julie Khan, as well as Jamie Osmak and

after the race.

Andrea Minsky, taught runners how to use a foam

Finally, on Marathon Monday, HSS clinicians

ately felt so much pain

roller to help reduce post-exercise muscle soreness

were available at the Marathon Pavilion to provide guided stretching and foam rolling to runners. Brett

in my right arm. My

and accelerate the return of muscle strength and power after a hard workout;

Toresdahl, MD, and Kathryn Mcelheny, Clinical

• Maximizing Race Day: Tips for Success on your 26.2, where Tiffany Chag shared performance and nutrition tips with runners to ensure a successful race; • Race Recovery: Finish Line & Beyond, where Pam Geisel shared helpful race recovery tips for the finish line and beyond; • MELT Seminar, where Polly deMille taught a simple yet effective technique for self-myofascial release to benefit the entire body and help prevent injury; and • Treating Last Minute Aches & Pains, where Alex Shafiro helped runners overcome last minute aches and pains before the big race.

upper arm. I immedi-

Fellow, were also in attendance assessing acute injuries. In addition, physical therapist Lauren Alix Riccardi participated

coach called my mom who took me to the nearest urgent care center. The X-rays showed that I had two fractures to my right upper arm near the shoulder bone. The doctor wasn’t sure if I would

in a Facebook Live chat

need surgery. I was very scared. The doctor told my

on the New York Road

mom to go to a local pediatric orthopedic surgeon

Runners Facebook page

for follow-up immediately. My mom decided to take

answering questions

me to HSS to get the best care for me.

about post-race recovery.

I was really nervous the first day we went to HSS.

Thank you to all members

But Dr. Fabricant was awesome and he was easy

of the HSS family who

to talk to. Dr. Fabricant asked me about my soccer

volunteered at Marathon events, and congratulations to all Team HSS

In addition, HSS experts Martin O’Malley, MD;

runners who completed

Marci Goolsby, MD; and Pam Geisel, MS, CSCS,

the Marathon!

team and the position I played. He then told me and HSS physical therapists provide guided stretching and foam rolling to runners in the Recovery Zone after the race.

my family that I would need to keep my arm in a special brace, which was fitted for my arm, and a sling. He said that I would need to follow up to make sure my arm was getting better. Each time I went for follow-ups, Dr. Fabricant would have me move my arm a certain ways to see if it was improving and do the specific exercises at home every day.

In the beginning it was really hard to move because of the pain. My mom helped me do everything. Each time we went, the X-rays would show the fractures were getting better. It took about 4 months and then the last month I had to do physical therapy. Then

New York Liberty Legend Teresa Weatherspoon, Issiah Smith, New York Knicks Legend John Starks and Lou Shapiro pose at the NYRR Youth Invitational event.

Team HSS included (back row, l-r) Brandon Davidson, Brian VanVelzor, Stephanie Kerr, Dr. Frank Cordasco, Ernest Begonia, Patrick Fava, (middle row, l-r) Marguerite Ellinger, Kelly Sessler, (front row, l-r) Jessica Podell, Kelly Greenlaw, Carolyn Canada, Dr. Chad Craig, (not pictured) Tina Castiello, Pam Geisel, Evan James, Patrick Vignona and Alisha Phillips.

Dr. Fabricant said I was able to go back to sports.

I was so excited to get back to normal. Now I am back to soccer and my everyday activities. Thank you Dr. Fabricant.

Employee of the Month October 2017 – Jonjon Dizon Congratulations to Jon, Employee of the Month for October! Jon is a Neurophysiology Technologist in the Intraoperative Monitoring (IOM) Division of Neurology with more than 17 years of dedicated service to HSS. He consistently demonstrates outstanding performance and extraordinary effort in all aspects of his job.

As a senior member of his team, Jon brings exceptional knowledge and experience and serves as a teacher, mentor and role model to his colleagues. He is the ultimate team player and has earned the respect not only of his IOM technologist coworkers, but also of our surgeons, neurologists and operating room staff.

Jon is dedicated, trustworthy and always professional as a member of a team caring for patients with difficult spinal problems. His knowledge, skill, dedication and demeanor are, without doubt, central to the success of the division.

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HSS Rheumatology Shares Innovations and Leading Research at ACR

A

• Susan Goodman, MD, Attending Physician,

t HSS, rheumatologists, scientists

• Lisa Mandl, MD, MPH, Assistant Attending

and other clinicians diagnose and treat

published a study that found that a combination of

Physician, investigated the measurement of

patients with rheumatic and inflammatory

race and socioeconomic factors play a role in hip

patient-reported outcomes for those with lupus

replacement outcomes.

and how it could improve clinical care.

diseases, and advance medical knowledge and discovery of new therapies through research

• Researchers including Stephen Paget, MD, FACP,

• HSS social workers including Jillian Rose, LCSW,

studies and education programs. At this year’s

FACR, Physician-in-Chief Emeritus, and Jessica

MPH, and Priscilla Toral, LCSW, found that a free

American College of Rheumatology (ACR) Annual

Berman, MD, Associate Attending Physician,

telephone support and education program for

Meeting in San Diego in early November, several

found that the Academy of Rheumatology Medical

people with lupus is a valuable resource.

HSS family members presented studies related

Educators have created a stimulating academic

to innovations and leading research in the field

environment for educators and supported

of rheumatology.

innovative research in rheumatology education.

New Medical Staff Ryan J. Lingor, MD Ryan J. Lingor, MD, is an Attending Physician at Hospital of Special Surgery. Having professional passions in weight management and comprehensive sports medicine, Dr. Lingor utilizes his background in nutrition, athletic training, and strength and exercise training to provide a comprehensive, personalized approach to help his patients achieve their health and performance goals.

Dr. Lingor earned his medical degree from Loyola University Stritch School of Medicine. He then completed a residency in family medicine at Illinois Masonic in Chicago and a sports medicine fellowship at the University of Notre Dame. He previously worked as an assistant team physician for the New York Jets and currently serves as team physician for the New York Rangers.

At HSS, Dr. Lingor utilizes musculoskeletal ultrasound for diagnostic and therapeutic purposes, performs and conducts research on biological treatments, provides comprehensive concussion management and employs dry needling for muscle and tendon problems.

Karen M. Sutton, MD Karen M. Sutton, MD, is an Associate Attending Physician at Hospital for Special Surgery. Dr. Sutton has surgical expertise in arthroscopy of the shoulder, knee and hip and serves as a national authority on sports injuries and prevention.

Dr. Sutton earned her medical degree at University of Maryland. She completed her orthopedic surgery residency at Yale University School of Medicine followed by fellowships in sports medicine at Massachusetts General Hospital/Harvard School of Medicine and in pediatric sports medicine at Boston Children’s Hospital/Harvard School of Medicine. She previously served as an Associate Professor in the Department of Orthopedic Surgery at Yale University.

Dr. Sutton’s passion for sports medicine stems from her years playing lacrosse at Duke University. As Head Team Physician of US Women’s Lacrosse, she is currently responsible for providing care for National Team athletes. She was elected to the Sports, Science and Safety Committee for United States Lacrosse where she advises the Board of US Lacrosse on injury prevention and management. Dr. Sutton is also an elected member of the American Orthopaedic Association, acknowledging scholarship in orthopedic surgery.

Bradford S. Waddell, MD Bradford S. Waddell, MD, is an Assistant Attending Orthopedic Surgeon at Hospital for Special Surgery specializing in the reconstruction of the hip and knee, specifically primary and revision hip and knee replacement. He is keenly interested in getting patients back to an active, healthy lifestyle through joint replacement. He performs both anterior and posterior hip replacement, partial and total knee replacement, and offers robotic-assisted surgery for all four surgery types.

Dr. Waddell attended college and medical school at Louisiana State University. He completed his general surgery internship followed by his orthopedic surgery residency at The Ochsner Clinic. Dr. Waddell then completed a fellowship in adult reconstruction and joint replacement here at HSS where he received the Hospital for Special Surgery Clinical Excellence Award for outstanding clinical skills and commitment to patient care.

With a special interest in improving all aspects of orthopedic surgery, Dr. Waddell is active in research pertaining to patient safety, new technologies and value-based care. In 2016, he was selected as a Health Policy Fellow for the American Association of Hip and Knee Surgeons, which allowed him to interact with orthopedic leaders and United States lawmakers to shape the future of orthopedics.

6

Lerner Children’s Pavilion Celebrates Halloween

L

ast month, our pediatric patients and their

Thank you to CA Technologies for providing

family members celebrated Halloween with

volunteer support and to the Handal Holiday

a special party at the Lerner Children’s

Pediatric Fund for generously sponsoring the event.

Pavilion. Those in attendance enjoyed craft activities

A special thank you to all HSS family members who

sponsored by Project Sunshine and live music

assisted in planning the event and celebrated with

provided by Musical Magic, the Ronald McDonald

our patients and their families!

House of New York band.

Employee Safety Zone HSS Driveway Safety Featuring Kelvin Matthews In a new series, the Employee Safety Zone will feature HSS family members who play a role in safety.

First up is Kelvin Matthews, a six-year veteran of the Security Team whose daily post is at the 71st Street crosswalk. We asked Kelvin a few questions about his job and driveway safety.

What do you want people to know about your job?

It is a job that requires a great deal of alertness, concentration and patience. It also requires compassion because of the conditions of our patients. An extensive knowledge of the Hospital, physicians and services is a helpful resource for this assignment. I have committed to memory the location of approximately 98 percent of the physicians and stay abreast to any changes or moves. That allows me to assist patients quickly in order to make their appointments. Keeping everyone safe is only half the assignment. Customer service is a part of every officer’s profile.

What is the most challenging part of your job?

Crossing pedestrians while trying to keep the flow of traffic moving efficiently through the driveway, as well as up 71st Street. A constant awareness and concentration must be maintained as pedestrians may sometimes try to cross behind me or suddenly appear from between parked vehicles.

What are a few things on your driveway safety wish list?

I wish pedestrians would walk on the sidewalk, not the street, and cross in the crosswalk, not the intersection. There are lanes designated for that purpose. I also wish pedestrians would observe the oncoming traffic when crossing the driveway.

What would you encourage people to do?

I would encourage drivers and pedestrians to be more attentive and observant. I would also ask that they watch me closely for cues. The whistle is to prompt attention and not necessarily for pedestrians to stop or go.

What do you wish people would STOP doing?

I wish drivers and pedestrians would stop texting and driving or texting and walking (especially in the crosswalk). Pedestrians should never take their safety for granted or assume anything because drivers are not always observant.

What do you do to prep for your day?

My Beats earphones are an integral part in preparing for my shift. I take in the cool vibes and sounds for mental clarity and try not to think about work until I arrive.

When I arrive, I check in with the shift supervisor for any current news and review any briefing notes relevant to my assignment. I then gear up at my locker, take final self-inspection (radio, whistle, ID, pen, etc.) and report to my assignment at 71st Street.

How is your voice at the end of the day?

Having to deal with aggressive cab drivers, road-rage from the FDR and anxious New Yorkers in a hurry, I feel that my vocal cords have grown accustomed to the vibration stresses to meet the demands of my assignment. Warm lemon tea is a therapeutic remedy for occasional vocal soreness.

What makes you great at your job?

I call it the two Vs: being Visible and Vocal. One must be seen and heard to have the presence to direct traffic and pedestrians effectively. I believe that my passion to keep coworkers, patients and visitors safe, tempered with compassion, reflects the spirit and mission of the Hospital.

We thank Kelvin for taking such pride in keeping us safe!

For any other question or additional tips, send us an email at EmployeeSafety@HSS.edu.

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Milestones Rehabilitation • Thank you to everyone who covered the NYRR’s events this fall, including the TCS Marathon Tune Up, the Bronx 10 Mile and the Staten Island Half.

Coverage staff included: Jenna Baynes, PT, DPT,

CSCS, USATF, CGFI-1; Pamela Geisel, MS,

Arthroplasty. HSS Rehabilitation faculty were:

CSCS; Andrea Minsky, PT, DPT OCS, ART,

Sherry Backus, PT, DPT, MA; Jeremy Bales, PT,

USAT-1; Alex Shafiro, PT, DPT, OCS, CSCS;

DPT, PMA®; William Behrns, PT, DPT, OCS,

and Catherine Wysin, PT, DPT.

SFMA; John Castro, PT, DPT, MTC, OCS; Justin

• In addition, HSS Rehab wishes to thank our NYC

Clark, PT, DPT; Brian J. Goonan, PT, DPT, SFMA, ART; Jake Grundstein, PT, DPT, CSCS; Wai-

ATC; Sabrina Cerciello, PT, DPT; Tiffany Chag,

Marathon event coverage team: Lauren Alix

MS, RD, CSCS; Michelle Cilenti, PT, DPT, OCS.

Riccardi, PT, DPT, OCS, CSCS, SFMA; Jenna

CSCS; Erin Corbo, PT, DPT, OCS, CKTP, USATF-

Baynes, PT, DPT, ATC; Sabrina Cerciello, PT,

L1, SFMA; Raymond J. Delacruz, PT, MSPT, CSCS,

DPT; Theresa Chiaia, PT, DPT; Michelle Cilenti,

FMS, SFMA, FAAOMPT; DeAnna DeNapoli;

PT, DPT, OCS, CSCS, USATF-L1; Erin Corbo, PT,

Jessica Flores; Jaclyn Graff, PT, DPT; Sandy

DPT, OCS, CKTP, USATF-L1, SFMA; Polly de Mille,

Jones; Kathy Mach, PT, CSCS; Nick Maroldi, PT,

RN, MA, RCEP, CSCS, USAT; DeAnna DeNapoli;

DPT, SFMA; Yukiko Matsuzaki, PT, DPT, OCS,

Pamela Geisel, MS, CSCS; Jaclyn Graff, PT, DPT;

SCS; Sarah McLean, PT, MSPT, OCS; Andrea

Thea Hall, PT, DPT; Julie Khan, PT, DPT, SCS,

Minsky, PT, DPT OCS, ART, USAT-1; Jay Mizuta,

USATF-L1; Kathy Mach, PT, CSCS; Jason

Lozada, PT, DPT, OCS, presented the HSS

PT, DPT; Ana Olivero; AJ Pegno; Jessica Podell;

Mayerhofer, PT, DPT, MSPT, MTC, CSCS, SFMA,

Rehab Grand Rounds program, “Pain Science:

Michelle Shafiro, PT, DPT, OCS, SCS, CSCS;

USATF-1; Leigh-Ann Plack, PT, DPT, USATF-L1;

Why Patients Cannot Overcome Their Pain.”

Lucia Surraco; and Curtis Wu, PT, DPT, CSCS. • HSS Rehab presenters at the Marathon Week & Expo were Lauren Alix Riccardi, PT, DPT, OCS, CSCS, SFMA; Tiffany Chag, MS, RD, CSCS; Polly de Mille, RN, MA, RCEP, CSCS, USAT; Julie Khan, PT, DPT, SCS, USATF-L1; Jamie Osmak,

Lori Ruane; Tamara Scharf, PT, DPT; Cara Ann Senicola, PT, DPT, OCS, USATF-L1, CYT; Lucia Surraco; Curtis Wu, PT, DPT, CSCS; and Michelle Yang, PT, DPT.

Kwong Hui, PT, DPT; Christi Loftus, PT, DPT; Hector Lozada, PT, DPT, OCS; Jay Mizuta, PT, DPT; Jamie Osmak, CSCS, USATF, CGFI-1; Rupali Soeters, PT, PhD; Lauren Alix Riccardi, PT, DPT, CSCS, SFMA, FMS; Sharlynn Tuohy, PT, DPT, MBA; Robert Turner, PT, OCS, MS, OM, PMA®CPT; and Pawel Wawrzyniak, PT, DPT, SCS. • Scott Siverling, PT, DPT, OCS, and Hector

• Joseph T. Molony, Jr, PT, MS, SCS, CSCS, delivered 10 presentations on the shoulder, hip, knee and ankle at the 3rd Dana Seminar for Pediatric and Adolescent Sports Injuries,

• Erica Fritz, PT, DPT, OCS, and Randall Pifer, PT,

Treatment and Rehabilitation in Tel Aviv.

DPT, co-directed The Changing World of Joint

Picture This

Welcome Louisa Acheampong Boateng, Teneshia N. Bristol, Ellen Casey, Alex K. Chang, Vinnidhy H. Dave, Catherine De Stio, Ashraf M. Fansa, Jimmy B. Foreman, Gabrielle F. Gasbarro, Jorge Giral, Christine M. Green, Ana Hernandez, Tasha V. Hickson, Joseph Hung, Shahin Kamruzzaman, Aaron Karp, Laura F. Lenghel, Ryan J. Lingor, Lauren Lou, Shasha Ma, Steven J. McAnany, Steven Ocampo, Alexander Ojeda, Lenemar Padro, Frank A. Pelletieri, Ariel Perez, Andre M. Rios, Libanesa Sabino, Alexis Schwenke, Lisa Stocks, Marc Sturm, Karen M. Sutton, Anthony Thompson, Bradford S. Waddell, Brian J. Williams, Nathan J. Wilson, Warren Young

Joint Commission Reporting Hospital for Special Surgery is committed to providing safe, quality care to all of its patients.

In the event you have a concern regarding the safety or quality of care provided by the Hospital or the Laboratory, you may report these concerns to the Joint Commission.

In late October, the Human Resources Department hosted a benefits fair to kick off the annual open enrollment period where HSS family members have the opportunity to make changes to their health insurance and other benefits for 2018. Representatives from several of our benefits vendors were on hand to provide information to and answer questions from the approximately 600 individuals who attended. Pictured above are several members of the HR Department who assisted with the fair. (l-r Lilliana Torres, Alexis Szewczyk, Howard Parks, Tiffany Iannizzotto and Yu ji Goldberg)

Please be assured that no retaliatory disciplinary action will be taken if an employee makes such a report. In addition, the Joint Commission has stated that your name will be treated as confidential information, and will not be shared with any other party.

You may file your report in the following ways: 1. By email:

complaint@jointcommission.org

2. By fax:

Office of Quality Monitoring, 630-792-5636

3. By mail:

Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181

Compliance Helpline Reminder The Compliance Helpline is a service for employees who wish to anonymously or confidentially report suspected violations of the Hospital for Special Surgery’s Code of Conduct, officially stated policies or relevant public laws and regulations. This includes concerns about patient safety.

The Helpline does not replace other resources available to you, including supervisors, managers and Human Resources staff, but it is an alternative channel available to you 24 hours a day, 365 days a year. It is operated on our behalf by National Helpline Services, Inc., an independent firm.

The Compliance Helpline number is 888-651-6234.

All information will be kept confidential unless the law requires it to be shared with law enforcement authorities. Hospital for Special Surgery policy forbids any retribution or retaliation against an employee who reports a compliance issue in good faith.

If you have any questions or concerns, contact the Corporate Compliance office directly at x2398.

8

For fax and mail reports, submissions must be on a Quality Incident Report Form available on the Joint Commission website at www.jointcommission.org.

Should you have any questions, please do not hesitate to contact the Executive Offices at x1236.

Editor:

Marisa DeFilipps

Executive Editor:

Rachel Sheehan

Editorial Committee:

Lisa Goldstein, Bruce Slawitsky, John Englehart

Next Issue:

December 2017 echo@hss.edu