Heartbeat October/November | 2018
Employee Picnic at the Louisville Zoo, pictures available on page 3
From the CEO...
As you know, one of the many ways Hosparus Health provides Best in Class care is by be being there for our patients and families 24/7. We take pride in the fact that anyone can call us with questions or concerns, no matter how small, and we’ll always answer the phone.
overall with our patients, families and supporters, it all starts with solid communication among our team. As our census and care teams both continue to grow by leaps and bounds, open and active communication is more important than ever. It’s easy to take for granted that everyone is on the same page, but for an organization our size, that’s not always the case.
Whether it’s in the middle of the night, a weekend or a holiday, both our stellar customer service team and our on-call staff are there to ease any fears and ensure our patients and families get the support they need, when they need it. I hear from families all the time that the peace of mind this provides is the one of the most important services we offer.
I know we’re all busy, especially as we ramp up for the holiday season, so I want to challenge everyone (myself included) to come up with new and creative ways to share information and ideas across all levels and departments. We’re all in this together! Phil Marshall
Communication is a theme that I, and others on our leadership team, keep hearing in our huddles. While we do a great job
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“A Valued-based Provider in a
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You asked, we have answered some of your Hosparus Health tough-toask questions! PAGE 10
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Payer World” By: Gwen Cooper