The Elder September Edition (Home Instead Newsletter)

Home Instead

York & Ryedale newsletter

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September 2019

Companionship Café

Where & When

Stockton Lane Stockton-on-the Forest York YO32 9UE on Monday 9th September 10.00am to 11.30am Home Instead York has teamed up with Dean’s Garden Centre to provide a Companionship Café. The aim is to encourage older people to get out and socialise.

Held on the second Monday of each month, it is a chance to come and meet new people.

Come and enjoy an informal chat, make new friends and take part in fun activities.

York Balloon Fiesta The skies of York will be transformed once again this year when the city welcomes its hot air balloon festival at the York Knavesmire. On the weekend 27–29 September 2019 a total of more than 40 hot air balloons, from all across the UK, will fly across York while a fun packed festivalstyle weekend takes place below.

Visitors and residents can watch the balloons lift off from the Knavesmire while they explore the funfair complete with Victorian inspired rides, live music, a beer tent and tasty street food stalls from Yorkshire vendors.

No cost involved, apart from the refreshments that you would like to purchase.

If you would like more information call Zoe on 01904 690 884 Email: info@hiscyork.co.uk Web: www.homeinstead.co.uk/york

Your repeat prescriptions How you order medicines is changing What is changing?

From 1 September 2019 the way that you order your medicines is changing. Patients, or a nominated person, will need to order a repeat prescription directly from their GP practice.

What is not changing?

You can collect your prescription from the same pharmacy.

If you already order repeat prescriptions directly from your GP surgery this change will not affect you.

If you receive your medication in a monitored dosage system, for example a dosette box or a blister pack, this change will not affect you.

Why is the re-ordering of prescriptions changing?

The main reason is to increase safety and efficiency.

Many patients have said that they have built up a stock of unused medicines. These medicines are often not stored safely, nor are they used by their expiry date. The changes will address these safety concerns and will give patients more control.

The change will also mean your GP practice will have a clearer picture of the medicines you do and do not use and this will help with discussions during your medication review.

NHS resources are precious and the changes will help to reduce medicines waste. In the Vale of York area alone,

The new route to getting your repeat prescription When do I order my medicines?

Order your medication from your GP practice from 7 to 10 days before you are due to run out.

Please liaise with your nominated pharmacy if you want to continue with arrangements to have your medicines collected or delivered.

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What happens with my repeat request?

Your GP practice will review your repeat prescription request. Once approved your medicines will be ready at your pharmacy.

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How do I get my medicines?

Confirm your preferred collection or delivery method with your pharmacy.

Once confirmed you will be able to receive your medicines.

You may need to inform the pharmacy that you have ordered a prescription.

If you have any queries phone 01904 555 870 Write to NHS Vale of York CCG, West Offices, York Y01 6GA Email voyccg.patientrelations@nhs.net Go to www.valeofyorkccg.nhs.uk

it is estimated that medicines waste costs around £2 million each year. Savings made because of the changes will be reinvested in to local health and care services.

How do I order a repeat prescription?

There are different ways that you can request a repeat prescription:  Order online via your GP surgery website  Download and order via the NHS App  Tick the items you need on the white, tear-off section of your prescription and give to your surgery  Post the repeat prescription to your GP practice Additional support from GP practice and pharmacy staff will be provided to those patients who find it difficult to order medicines in these ways.

When do I order my medicines?

Make sure you have a 7-10 day supply of your medicines left before ordering, and only order the medicines that are needed. Surgeries need two to three working days to issue a repeat prescription. After this a further three days is needed for the pharmacy to process a prescription.

What happens if I need help to re-order my medicines?

If you are unable to order your own medicines then a relative or carer can do this on your behalf. If this is not possible, the staff at your surgery or pharmacy will be able to help you.

What are online repeat prescription services?

Ordering online is a safe, quick way to order repeat prescriptions. To order online you will need to register, which may require you to show identification and proof of address.

Speak to your GP practice to find out more. You can order via the NHS App on your smartphone or tablet. You can also book appointments and access other healthcare services through the App.

Can I get any other help from my local pharmacy?

Your local pharmacy offers a wide range of services and can answer any queries you may have, such as: h ow to take your medicine  t he possible side effects of your medicine p roviding information about a medicine you have just started. This is also known as a New Medicines Service (NMS) p roviding a full review of your medicines. This is called a Medicine Use Review (MUR)  t he safe disposal of unwanted medicines

Providing award-winning care in Yorkshire & The Humber

Our reviews have scored us a top award!

Home Instead Senior Care York & Ryedale has received a top award for the number of glowing reviews received by its clients.

The team at Home Instead are thrilled to be placed in the Yorkshire & The Humber Top 20 home care providers which are judged purely on the reviews received.

Some of the wonderful comments received from clients, their friends and family include: I have, over the last 20 years, used a number of care agencies to look after elderly friends and family but have never come across an agency which operates across the board at such an outstandingly good level. – Karen C My father was in the early stages of vascular dementia. As a family, we were keen to keep him in his home environment for as long as possible. Home Instead provided carers who not only delivered a high level of care, warmth and problem-solving initiative, they also had a great can-do attitude. The office staff and on-call facility were both professional and understanding. As a former RGN myself I cannot recommend Home Instead highly enough. – Sarah S Home Instead Senior Care (York & Malton) have been absolutely amazing and I can’t praise them highly enough. Every member of the team has shown respect, concern and a determination to do their absolute best for my parents. As a result, mum and dad feel secure seeing the same friendly faces every week and this allowed me to feel more relaxed, knowing they are being so well looked after. Thank you.

– Christine B The homecare.co.uk awards are based on nearly 17,000 independent reviews. They are from the most important people - our clients, their friends and family, who have wholeheartedly approved of the care services we provide.

Here at Home Instead York & Ryedale we are extremely proud of our score rating of 9.8 out of 10.

Daphne Ellis, General Manager, said, “We realise how much the reviews can help when people are looking for care for a loved one and they can trust that they are genuine, honest reviews. I would like to take this opportunity to thank all our CAREGivers and office team who work so hard to care for our older generation, and who love every minute”.

York 50+ Festival 2019

Friday 20 September–Sunday 6 October Last year the York Older People’s Assembly offered over 90 events celebrating International Day of Older People on 1st October, when York joined villages, towns, cities and countries around the world making the most of this annual event.

This year the festival dates are Friday 20 September to Sunday 6 October with the annual 50+ Information Fairs at St Sampson’s Centre and the Spurriergate Centre on Tuesday 10 September (10am-1pm). Tang Hall Community Centre on Wednesday 4 September and the Gateway Centre in Acomb on Friday 13 September will also be running 50+ Information Fairs from 10am-1pm offering advice, information, demonstrations, refreshments and plenty of networking between friends old and new.

The Festival is extended to anyone of any age, the idea being to bridge gaps such as those between the generations, between faith groups, between those that have a lot and those that have a lot less, offering events that can be enjoyed by everyone and many of them free of charge. We can look forward to young people sharing

with older people and vice versa, faith groups creating themed services or raising funds for charities abroad, arts groups celebrating the creativity of older people through music, art, dance and theatre, story telling and poetry, sport and active leisure groups offering sporting activities, walks and talks, and individuals and organisations offering workshops and therapists encouraging exploration of different ways to improve health and wellbeing.

There is a large and lively number of older people living in and around York who revel in the opportunities that come with being retired. “I don’t know how I had the time to work,” can often be heard. As well as helping out with families and friends, their volunteering helps to keep the city afloat! tead Home Ins

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Andy Boast

Carol Hirst

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Daphne

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Garrett Charlene r Staff Co-ordinato

Karen Skouras

Recruiter

Jack Fisher Administrator HR Finance &

2014

2013

2011

2009

York franchise opens

New offices open in Clifton Moor

2012

HSBC BSA Franchise Finalist

C E L E B R AT I N G

SARY 2019 NIVER 2009 AN

York & Ryedale

British Care Awards – Regional Finalist Winner  City & Guilds Dementia Training for CAREGivers & Local Community

Daphne Ellis Appointed General Manager  Fraud protection workshops launched 2015

Luke Norbury Director Managing Childs nt Officer Roisheen Developme Community

2015

York Press Small Business of the Year  Annette Dowson wins CAREGiver of the Year

2017

Minster FM Listener Award ‘The Elder’ Finalist and  ‘The Top Ten Companion’ Homecare are launched Award  winner Queens Award for Enterprise 2017

2016

Timeline

York & Ryedale’s

Home Instead Senior Care 10 Clifton Moor Business Village • James Nicolson Link, Clifton Moor • York YO30 4XG Telephone: 01904 690884 Email: info@hiscyork.co.uk • Web: www.homeinstead.co.uk/york

Safe ■ Effective ■ Caring ■ Responsive ■ Well-Led “Each Home Instead Senior Care® franchise office is independently owned and operated.”

2018

Top Twenty Homecare Award winner  CQC Outstanding