International Student Guide

The International Office Tel: +31 (0)88 481 89 28 E-mail: io@hu.nl Website: www.international.hu.nl Sharepoint: www.io.hu.nl

London Paris Madrid

Opening hours: Monday to Friday from 8.30 a.m. to 5 p.m.

We advise you to make an appointment to check the availability of the staff.

Berlin

Rome

• Amsterdam

Europe

• The Hague

INTERNATIONAL STUDENT GUIDE

General emergency number (ambulance, police, fire brigade): 112 Police (no emergency): 0900 8844

Utrecht

• Rotterdam

Price (at cost): € 4,-

WWW.INTERNATIONAL.HU.NL 25164.1-HU-Update International Student Guide CVR.indd 1

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The Netherlands

Colophon Production: International Office Editor: Marketing & Communication Photography: Ed van Rijswijk (p. 8, portraits), Jan Willem Groen, Hollandse Hoogte (p. 4) Design: Vormers, Utrecht Print: Tuijtel, Hardinxveld-Giessendam

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HU University of Applied Sciences Utrecht

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Content

1 Utrecht and the Netherlands

1.1 Welcome in the Netherlands 1.2 Welcome in Utrecht

5 Assistance 5 6

2 Studying at HU University of Applied Sciences

2.1 2.2 2.3 2.4 2.5 2.6 2.7

Welcome at the HU Educational System English-taught Programmes ECTS Guide The International Office HU Student Card The HU Online

9 9 10 10 11 11 11

3 Preparing your Departure

3.1 Temporary Residence in the Netherlands 3.2 Tuberculosis Examination 3.3 Insurance 3.4 Financing 3.5 Employment 3.6 Accommodation in Utrecht

15 16 17 17 17 18

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4.1 4.2 4.3 4.4 4.5

Early Arrivals International Student Introduction Erasmus Student Network Registration Municipality Bank Account

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5.1 5.2 5.3 5.4

Emergencies Medical Care Student Counselling Special Needs Students

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6 Practical Information

6.1 Bikes 6.2 Cultural Activities 6.3 Dutch Food 6.4 Going Out 6.5 International Student Identity Card 6.6 Media 6.7 Practical Addresses 6.8 Public Transport 6.9 Shopping 6.10 Sports 6.11 Telephone

27 27 29 29 30 30 31 33 34 35 35

7 Dutch for Beginners

4 Upon arrival

7.1 Dutch Courses 7.2 Dutch Words to Practice

Register

37 37 39

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Welcome in the Netherlands!

HU University of Applied Sciences Utrecht (HU) welcomes you as our guest. Living abroad and studying at a different university can be an adventure and a challenge. Facing a new environment and a new culture is an experience that will enrich you.

Embrace this new experience and open your mind to what it can teach you.

To enjoy your stay abroad as much as possible we developed the International Student Guide. This guide answers questions that may arise during your stay in the Netherlands, and Utrecht and at the HU in particular. It makes you aware of all practical issues that need to be taken care of upon arrival, during your stay and when you go back home again.

If you have questions regarding subjects that are not mentioned in this Student Guide, you can always contact the International Office.

Welcome to Utrecht and enjoy your stay!

Utrecht and the Netherlands

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Utrecht and the Netherlands

The Netherlands The Netherlands, also called Holland, is a small and politically stable country with a dense population of well over sixteen million people: the Dutch. The national language is Dutch. Most people in the Netherlands also speak some English and German.

The Netherlands is a very small country just 200 kilometres from east to west and 300 kilometres from north to south. It is located in North-West Europe, with the North Sea to the west, Germany to the east and Belgium to the south. The Netherlands has a temperate marine climate with temperatures averaging 16˚C (61˚F) in the summer and 3˚C (37˚F) in the winter.

The capital of the Netherlands is Amsterdam, while the seat of government is The Hague (Den Haag). The Netherlands is a constitutional monarchy. At the head of the government is the Prime Minister (Minister President). The official head of state is Queen Beatrix, who does not take a direct role in government. Members of the Dutch parliament are directly elected by the people.

Good to know about the Netherlands The Netherlands manages to combine history and traditional culture (tulips, windmills and wooden shoes) with innovation, modern society and an international orientation (modern wind turbines, pioneering architecture and water management).

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Utrecht and the Netherlands

Some examples of Dutch tradition are: • Sinterklaas (St Nicholas). The Dutch celebrate Sinterklaas (equivalent to Santa Claus). This bishop with mitre and staff hands out presents to all Dutch children, supported by his attendants, the socalled Black Pete’s (Zwarte Pieten). Sinter­ klaas arrives in the country in November.

On the evening of the 5th of December presents are given (pakjesavond).

• Koninginnenacht (Queens Night).

April 29, the night before Queens Day, all major cities are full of concerts, parties and unregulated street markets.

• Koninginnedag (Queens Day). Queens Day (April 30) is the celebration of the Queen’s Mother’s birthday and a national holiday. Lots of people are dressed in orange, the national colour of the Dutch.

The Netherlands online The following links help you find your way in the Netherlands. The websites mentioned also have English versions.

International students • Nuffic (the Netherlands organization for international cooperation in higher education) www.nuffic.nl/international-students Events • Discover the Netherlands www.lekkerweg.nl • Municipality of Amsterdam www.iamsterdam.com 6

• Bevrijdingsdag (Independence Day).

The 5th of May festivals are held in all major cities, free of charge.

1.2 Welcome in Utrecht Utrecht is located in the heart of the Netherlands and is the fourth largest city in the Netherlands. All rail, road and water transport systems come together here. This makes Utrecht very attractive: it’s just half-an-hour by train from Amsterdam and a flight to the major cities of Paris, London and Berlin takes less than one hour.

Utrecht is famous for its old city centre with its romantic canals, its many museums and historic buildings. One of its most impressive buildings is the

Public transport • Dutch Railways www.ns.nl/en • Journey planner journeyplanner.9292.nl • Schiphol Airport www.schiphol.nl General • History of the Netherlands www.minbuza.nl/en • Yellow pages en.detelefoongids.nl

Dallas Johnston, Canada “What I like about living in the Netherlands is that I’m surrounded by history. For once, I can place myself in the textbooks and novels I’ve reveled over all my life.”

Dom Church. You can see the tower from almost anywhere in the city. It is also the highest church tower in the country.

One very unique thing about Utrecht is the warehouse cellars along the canals. Once used as storage cellars by the local merchants, they have been converted into restaurants and pubs where you can enjoy the sun on one of the many terraces and where you can try the famous Dutch apple pie.

Utrecht is well known for its institutions of higher education. The population of 300,000 inhabitants is young and welleducated. And with 70,000 students, Utrecht is a real student city!

HU University of Applied Sciences Utrecht has over 38,000 students with more than 100 different nationalities. The HU is located at the Uithof, a large campus where most students attend their classes. There are also faculties located in the centre of Utrecht and in the city of Amersfoort (HU Amersfoort, 25 km from Utrecht).

Good to know about Utrecht There is no shortage of cultural activity in Utrecht. In fact: of all country’s cities, Utrecht holds second place in terms of the most cultural events. Some major events: • September: Dutch Film Festival www.filmfestival.nl • September: ABN AMRO Singel run Utrecht (10 km run) www.singellooputrecht.nl • May: Huis en Festival aan de Werf (festival, productions, workshop and stages) www.festivalaandewerf.nl • June: Festival deBeschaving www.debeschaving.nl • June: MidZomerGracht festival Utrecht (meet the gay scene of Utrecht) www.midzomergracht.nl • July: De Parade (theatre, music, dance and movies in different parks) www.deparade.nl • July: Summer Darkness (gothic music and lifestyle festival) www.summerdarkness.nl 7

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studying at HU University of Applied Sciences Utrecht

Utrecht online The following links help you find your way in Utrecht. The websites mentioned also have English versions.

City of Utrecht • Municipality Utrecht www.utrecht.nl • Tourist information Utrecht www.bezoek-utrecht.nl/en Accommodation in Utrecht (find your own) • www.sshxl.nl • www.sfshousing.nl • www.temporaryroom.com • www.kamernet.nl • www.kamerhuren.nl • www.pararius.nl Bed and Breakfast • Hostel Strowis www.strowis.nl • The Hostel B&B Utrecht City Centre www.hostelutrecht.nl 8

• B&B Kilim Centre Inn www.bedandbreakfast.eu Leisure • Olympos Sports Centre www.olympos.nl • Utrecht University Library www.library.uu.nl • Public library of Utrecht www.bibliotheek-utrecht.nl • Erasmus Student Network www.esn-utrecht.nl • Parnassos Cultural Centre www.parnassos.uu.nl Dutch courses • James Boswell Institute www.jbi.uu.nl • Volksuniversiteit Utrecht www.vu-utrecht.nl • Centre for Language & Culture www.clc.hu.nl

We offer a wide range of courses spread within nine principal themes: • Building and Environment • Communication and Journalism • Education and Pedagogy • Economics and Management • Information and Communication Technology • Life Sciences and Chemistry • Lifestyle and Health • Society and Law • Technology and Design Most of our 80 programmes lead to a Bachelor’s degree, and some lead to a Master’s degree. The Bachelor’s programmes require a minimum of four years of study. Graduates are fully qualified to practise their profession without further study, licensing or registration with a professional association. In addition, their diploma qualifies them for admission to several types of further study (Master’s degree).

2.2 Educational System Higher education in the Netherlands is offered at two types of institutions:

research universities (universiteiten) and universities of applied sciences (hoge­ scholen). The HU is a university of applied sciences. A Bachelor’s programme at a university of applied sciences requires the completion of 240 credits (4 years), and graduates obtain a degree indicating the field of study (for example, Bachelor of Engineering, B. Eng., or Bachelor of Business Administration, BBA).

Studying at HU University of Applied Sciences Utrecht

2.1 Welcome at the HU HU University of Applied Sciences Utrecht (Hogeschool Utrecht) was founded in 1995, the result of a merger of several independent institutions. The HU is the third largest university of applied sciences in the Netherlands and is funded by the state.

It has over 38,000 students with more than one hundred different nationalities.

HU University of Applied Sciences Utrecht offers competency-based learning. This is the new form of education, based on the competencies of future professionals.

Competencies include the knowledge, skills and attitudes that professionals must have to tackle problems in their fields.

Competency-based learning means that traditional lectures have decreased, making room for more dynamic tutorials and exciting project work. Students work together on large, integrated projects, solving challenging problems using a multi­ disciplinary approach. This is the way it works in real-life companies and institutes.

More information about the Dutch educational system: www.international.hu.nl > Study Programmes > Education at the HU. You can also download the code of conduct at this page and our academic calendar. Holidays and celebrations are also mentioned on the calendar.

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Carlos Palacios Vargas, Curacao “People are very open-minded here.”

2.3 English-taught Programmes Several of our programmes are in English: • Bachelor International Business for Emerging Markets (Bachelor of Business Administration, BBA) • Bachelor International Finance and Control (Bachelor of Business Economics, BBE) • Bachelor International Business and Management Studies (Bachelor of Business Administration, BBA) • Bachelor International Marketing Management (Bachelor of Commerce, BC) • Bachelor International Communication and Media (Bachelor in Communication) For our master programmes please check our website www.international.hu.nl > Study Programmes > Master Degree.

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The academic year at the HU is divided into 2 semesters: Fall (September – January) and Spring (February – July).

Each semester is divided into two blocks of ten weeks (seven weeks of classes, self study week and two weeks of exams).

Please check the list of subjects on our website carefully to find out when a subject is offered.

2.5 The International Office The International Office facilitates inter­ nationalisation at HU University of Applied Sciences Utrecht. The International Office is in touch with over 200 educational institutions abroad. It takes care of the preparations for your stay in the Netherlands.

HU student card, you are granted free use of the HU multimedia centres, free membership of the Utrecht University Library, access to sports and exercise facilities at Olympos Sports Centre at student charges and discounts at various museums and cultural centres.

Students from all over the world are in contact with the office before arriving in the Netherlands. The International Office provides you with information on the educational programmes, the visa you require, accommodation, grants and more.

2.7 The HU Online HU University of Applied Sciences Utrecht has invested in modern facilities like IT provisions, media libraries, audiovisual equipment and plenty of photocopiers.

Wireless internet access is available thanks to the many Wi-Fi points. Most applications are accessible via the internet, so you can read your e-mail, enrol for courses or check your latest marks from home or on one of the many work stations at school.

2.6 HU Student Card Every HU student receives a HU student card. You need the HU student card to take part in exams. Also, on showing your

For a complete and current overview of our short programmes, please visit our website: www.international.hu.nl > Study Programmes.

Contact the International Office Tel: +31 (0)88 481 89 28 E-mail: io@hu.nl Website: www.international.hu.nl Sharepoint: www.io.hu.nl

2.4 ECTS Guide Exchange Students will receive an ECTS Guide. The ECTS Guide includes infor­ mation about the specific exchange programmes, the contents of the courses, the number of credits per courses and rules and regulations for exchange students. The ECTS Guide is also published on the International Office Sharepoint pages: www.io.hu.nl.

Opening hours: Monday to Friday from 8.30 a.m. to 5 p.m.

We advise you to make an appointment to check the availability of the staff.

Visiting/courier address: Oudenoord 340, 3513 EX Utrecht Postal address: PO Box 13102, 3507 LC Utrecht

Studying at HU University of Applied Sciences Utrecht

The HU also offers a number of short programmes: • Non-degree programmes (Europe in the World, Journalism Course and European Culture & European Journalism) • Minors • Exchange programmes • Utrecht Summer School

Two HU locations also have Inter­national Office desks where you can just walk in for quick questions, forms and infor­mation. For opening hours please contact us or check our Sharepoint contact page.

Faculty of Economics and Management (FEM) Padualaan 101 (the Uithof), room 0.111 Tel: +31 (0)88 481 89 28 HU Amersfoort De Nieuwe Poort 21, cube central hall Tel: +31 (0)88 481 89 28

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Studying at HU University of Applied Sciences Utrecht

E-mail Every student is allocated his or her own e-mail address on our domain (firstname. lastname@student.hu.nl). You can access your email from any location. Check your e-mail regularly and link it to the account you use most frequently.

Sharepoint Sharepoint is the intranet of the HU and can only be used after you have been officially registered as a student of the HU and given your login and student ID number. Sharepoint also offers many possibilities to share information and to work together. Through www.sharepoint. hu.nl you go straight to the Sharepoint portal where you can make your own personal Sharepoint site to input, share and exchange your own information.

To log in to the Sharepoint network, please use your student mail address (firstname.lastname@student.hu.nl) and your login code.

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Osiris All regular and some exchange HU students need to register for classes and exams through the online registration system Osiris. There you will also find your schedule and your results and you can view and change your personal details. It is a secure system. As soon as you have a legal registration at the HU, you will receive a student number and a password to log in www.osiris.hu.nl (an English manual is available).

Useful HU-sites • Home page Sharepoint www.sharepoint.hu.nl • Sharepoint site International Office www.io.hu.nl • Main website Osiris www.osiris.hu.nl • Your HU email account www.webmail.hu.nl • HU Library www.library.hu.nl

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Preparing your Departure

3.1 Temporary Residence in the Netherlands

Non-EU/EEA citizens A temporary Dutch residence permit (VVR) is necessary for all non-EU/EEA students that intend to live in the Netherlands for longer than 90 days.

An entry visa (MVV) is required first to enter the Netherlands for all non-EU/EEA nationals not coming from Australia, Canada, Japan, Monaco, New Zealand, South-Korea, USA and Vatican City State.

If you wish to study in the Netherlands longer than 90 days and you come from one of the above mentioned countries you are obliged to receive the visa service offered by the HU. If you need a MVV to study you must not enter the Netherlands with a tourist visa or already be living in the Netherlands with a tourist visa at the time your visa is being processed. You will need to leave the Netherlands first. Under no circumstances is it possible for you to apply for a visa for study yourself.

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The priority visa procedure the HU offers should not take more than 3 to 4 weeks after receipt of your complete visa application.

To begin the visa assessment you need to pay a visa fee, send all the necessary documents to the visa officer and provide proof you have sufficient finances available during your stay (this proof of available finances must be in accordance with the specific guidelines provided by the Dutch Immigration Service (IND)).

Preparing your departure

EU/EEA citizens If you are a student from a country belonging to the European Union or European Economic Area EU/EEA you need to have either a valid passport or identity card to enter the Netherlands.

How to receive your MVV and VVR? The International Office will send you a visa information package after having received confirmation that you are officially registered as a student at the HU and you have received an official letter of acceptance for the requested HU programme.

To make sure there is very little risk of you arriving late for your study the HU keeps very strict application deadlines: • September begin: 1st of June • February begin: 1st of December MVV (€ 600*) If you need a MVV the visa officer will inform you immediately once notification from the IND has been received that it has been issued so you may contact the Dutch Embassy in your country of (legal) residence for collection. The MVV should be collected one week before departure at the latest.

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To begin a visa procedure you will need to have paid the fees (including administration costs of up to € 680*) and provide the following documents: • Valid passport • Passport photo (in compliance with Dutch immigration standards) • Proof of enrolment at the HU and proof you are eligible for admission to the HU programme • Proof of sufficient financial means up to a maximum of 12 months • Proof of adequate health insurance • Declaration of awareness of your intention to study • Agree to attend a tuberculosis examination • Not have a criminal record *Please note: this amount is subject to change.

More information: www.international.hu.nl > How to Apply > How to Apply > Visa Prodedures.

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3.2 Tuberculosis Examination As part of your temporary residence application procedure (VVR) some nationalities are required by the Dutch immigration to participate in a tuberculosis examination. You should have indicated on your application form that you are willing to participate in this examination. You must go to the Municipal Health Service (GG&GD Utrecht) promptly to arrange this. You can visit them on working days between 8.30 a.m. and 11 a.m. It is not necessary to make an appointment. It is very im­portant you have the examination as early as possible, as the Dutch immigration cannot complete your residence permit applica­tion without the result of your test.

Municipal Health Service, Jaarbeursplein 19, Utrecht (behind Utrecht Central Station) Website: www.utrecht.nl/tbc E-mail: tbc@utrecht.nl

Please take your passport with you and the completed page from the residence permit application. The Municipal Health Service shall take this from you and send it on further to the Immigration with the result of your test.

You must take out a private insurance policy in your own country or in the Netherlands so that you will be fully covered in the Netherlands for the costs of medical and dental treatment. You should inquire at your insurance company at home if you need to get an extra third-person liability insurance and medical insurance in the Netherlands.

In many EU countries the EU health card is available and replaces the so-called E-111 form. Write down all registration numbers and important emergency numbers before you leave.

You can also apply online before arriving in the Netherlands for a complete insurance (medical, urgent dental, liability, legal assistance, accidents, loss of baggage, special expenses and assistance) for about € 37 a month at one of the recommended insurance companies: Lippmann Groep B.V. or AON Consulting.

Make sure you also have insurance to cover your possessions in case of theft or damage during your travel and stay in the Netherlands!

3.4 Financing We estimate the monthly cost for living and studying in the Netherlands to be between € 800 and € 1,100 a month.

This amount should cover rent, food, insurance, and transport as well as books and study materials.

Preparing your departure

VVR (€ 600*) The visa officer will inform you about the status of your temporary residence permit before you leave your home country together with details on the location and collection procedure offered after arrival in the Netherlands.

3.3 Insurance You are not allowed to reside in the Netherlands, not even temporarily, if you are not properly insured against the costs of medical treatment. The Dutch Immigration Service will check to make sure your insurance coverage meets Dutch standards and that you are fully covered for the costs of medical and dental treatment.

More information on finances and costs and our tuition fees, please check www.international.hu.nl > Practical Matters > Finances and Costs.

Some students may qualify for scholarships and/or grants. Exchange students from within the EU can study at the HU and obtain an Erasmus scholarship, provided the home university has a bilateral agreement with the HU. Go to www.international.hu.nl > Practical Matters > Scholarships and Grants to find out the possibilities.

3.5 Employment There are possibilities for you as a foreigner to find work in the Netherlands. With the exception of Romanian and Bulgarian 17

Prices for furnished accommodation vary from € 350 to € 650 a month. Rent is always due on the first of the month. Besides the rent, you will have to pay a deposit up to the amount of one month’s rent.

Before you consider working in the Netherlands, we highly advise you to check whether your actions are legal or not.

HU University of Applied Sciences Utrecht wants to assist its international students as much as possible in finding suitable temporary accommodation. The HU has an agreement with SSH Short Stay, a local housing cooperation that offers temporary furnished housing. They reserve a range of furnished accommodation especially for international students. Unfortunately, because the number of reserved rooms is limited, not all international students may apply for them. In the following paragraphs you will find out exactly what applies to you and instructions on how to proceed.

Read the following site carefully: www.studyin.nl > Living in Holland > Working While Studying > download the fact sheet.

3.6 Accommodation in Utrecht Students make up a considerable part of Utrecht’s population. This has a very positive effect on the atmosphere in the city, but it also means that finding a place to stay can be a real challenge.

Most students in Utrecht live together with more students in a student house. Most likely you will have your own room with a bed, a desk and a cupboard. Usually you will share a bathroom and kitchen with several others.

Meals are never included in the rent and room service is not available (you are expected to clean your room yourself).

A limited number of independent accommodations is available (with its own kitchen and bathroom facilities), though prices for independent accommodation will be higher.

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ARE YOU AN • Exchange student • Bachelor’s degree student from a non-EEA country • Degree student through Integral agent or a • Master’s degree student If you belong to one of the above-mentioned groups, you will need to apply for housing through the following website: www.sshxl.nl/shortstay > please choose ‘Utrecht Hogeschool’.

The number of reserved accommodations is limited, and the sooner you apply, the

better your chances are of finding accommodation. We therefore advise students to apply before: • The 1st of June (1st/Fall semester or full academic year) • The 1st of December (2nd/Spring semester) The HU approves your SSH Short Stay application. After approval you can start looking for a place to stay in their online database. Applications are dealt with in the order they come in.

Reserved accommodations can only be rented for a fixed period of 5, 10 or 12 months. A registration fee of € 175* is required. You will also need to pay the first month’s and last month’s rent in advance. These amounts are nonrefundable. Please note you have to pay the registration fee and rent directly to SSH Short Stay. As soon as SHH Short Stay has received these payments, your reservation becomes definite.

ARE YOU A • Bachelor’s degree student from an EU/EEA country

Bachelor’s degree students from EU/EEA countries unfortunately cannot use the SSH Short Stay reserved accommodation. But SSH Short Stay also has rooms not especially reserved for HU guests under the heading ‘direct offer’. For these rooms, different terms and conditions apply, but they are available to all international students.

Find out more through the SSH Short Stay website: www.sshxl.nl/shortstay > Direct Offer.

Preparing your departure

nationals, EU citizens do not need a work permit. However, citizens from outside the EU do. Under certain condi­tions, they can get a work permit, which allows them to work for about 10 hours per week.

Alternatively, you can try to find your own accommodation. On page 8 and on our own website are a few websites and agencies listed that may be helpful.

Please be aware that these agencies operate independently. The HU is not responsible for the outcome of the contact between students and the different organisations. *Please note: this amount is subject to change.

SSH Short Stay www.sshxl.nl/shortstay For more detailed information and assistance www.international.hu.nl > Practical Matters > Housing.

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Upon Arrival

4.1 Early Arrivals Students arriving early should find accommodation on their own until their accommodation is ready (usually on the 1st of the month).

Students can also reserve a room at Hostel Strowis, www.strowis.nl.

The hostel is open to all students, but has limited capacity.

4.2 International Student Introduction Every year in August, Utrecht University and HU University of Applied Sciences Utrecht organise four days of activities for its newly enrolled students. About 3,500 students participate in this general introduction to the city.

More information and registration, please visit the website of Utrechtse Introductie Tijd (UIT): www.utrechtseintroductietijd.nl.

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Please read carefully the information on our website www.international.hu.nl > Practical Matters > Coming to the HU.

4.3 Erasmus Student Network The Erasmus Student Network Utrecht is an organisation of Dutch students that volunteers to help international students integrate smoothly in the student life of Utrecht. They offer mentors to help students with practical problems and organise parties, trips, sporting events and excursions throughout the year. ESN also organises a special introduction for the visiting/exchange students of the HU. More information: www.esn-utrecht.nl.

Upon arrival

Every semester the International Office blocks rooms for its students at the following B&B/hotels: • B&B Kilim Centre Inn, www.bedandbreakfast.eu • Hotel Mitland, www.mitland.nl • The Hostel B&B Utrecht City Centre, www.hostelutrecht.nl, B&B offers mixed dormitories only. This B&B might therefore be more suitable for male students only.

Besides this general introduction, the International Offices of the HU organises an introduction especially organised for international students just before the start of your studies. All students will receive a welcome letter before arriving and additional information about the introduction programme.

4.4 Registration Municipality Registration at the Utrecht Municipality is compulsory for all students who will stay in Utrecht for more than 4 months.

A meeting with the Utrecht Municipality will be organised together with the International Office in order to register all exchange and MVV students at the municipality according to the guidelines 21

5 of the city of Utrecht. It is expected that the registration shall take no longer than 15 minutes.

You could go to the following banks in Utrecht to open a bank account: • ABN AMRO bank, Neude 4 • Rabobank, Lange Viestraat 4 • Rabobank, Maliebaan 53 Z • ING bank, Sint Jacobsstraat 8 • ING bank, Neude 11 Opening hours: see page 31.

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In case of emergencies, please also contact the International Office: +31 (0)88 481 89 28 Police (no emergency): 0900 8844 •S tation: Paardenveld, Kroonstraat 25, Utrecht (also Immigration Service) • Station: Marco Pololaan, Marco Pololaan 6, Utrecht • Station: Kaap Hoorndreef, Kaap Hoorndreef 3, Utrecht In the Netherlands you are legally required to carry a photo ID at all times.

If you are not carrying a photo ID when checked by the police you will receive a fine.

Utrecht Municipality, Utrecht City Hall (GBA), administration building, Arthur van Schendelstraat 500, Utrecht.

Opening hours: from 9 a.m. to 3 p.m.

Please check journeyplanner.9292.nl for the available bus lines to Utrecht Municipality.

4.5 Bank Account To open a bank account in the Nether­lands it is generally necessary to have a social security number (BSN). You shall receive your BSN a few days after your registration at the local municipality.

To open a bank account, you must present to the bank an official declaration that you

5.1 Emergencies General emergency number (ambulance, police, fire brigade): 112

Melody Chikoti, Zambia “I am very impressed with the overall organization, buildings, infra­structure and the structure in general. So many things are detailed. And the people are very friendly, they smile, always help. On top everybody speaks English. It is fantastic!”

5.2 Medical Care When you need a General Practitioner (GP), dentist or physical therapist, we recommend you to go to Health Centre Galgenwaard. The centre is located in soccer stadium Galgenwaard, close to the Uithof Campus. Often international students need to pay an administration fee. Be sure to check whether this is the case when making an appointment so you don’t show up without money.

Gezondheidscentrum Galgenwaard, Stadion Galgenwaard, Herculesplein 379, Utrecht.

Tel: +31 (0)30 880 90 00 Website: www.zorgingalgenwaard.nl E-mail: galgenwaard@symphony.nl

If you want to find a doctor closer to your home address, please find a complete overview of all GP’s in Utrecht at: www.alarmnummers.com/huisartsen_ utrecht.html (information in Dutch only).

Hospital Utrecht Medical Centre, Heidelberglaan 100, Utrecht.

Tel: +31 (0)88 75 555 55 Website: www.umcutrecht.nl

Assistance

You must take with you: • R ental agreement (signed by your landlord and yourself). Make sure you receive this from your landlord immediately upon arrival. It must include the address where you shall be living.

• Passport (bring your original passport).

• Declaration that you are a student at the HU. You have received a declaration from the International Office in your information package. Look after this document as it is very important for you. For those who have no declaration please arrange this with one of the International Relations Officers.

are a registered student of the HU, your passport and your rental agreement.

Assistance

Pharmacy Over-the-counter drugs (like painkillers, remedies for headache, hay fever, etc.) are available in drugstores (drogist).

Please ask the employee behind the counter to assist you.

Prescription drugs are only available at pharmacies. Your doctor will write out a prescription and send you to the nearest pharmacy where you pick up your medicine.

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If you prefer you may directly report it to the student counsellor at the faculty you will be studying at. Together with the student counsellor you can then explore what options are available within the faculty in order to overcome the problems you may be experiencing.

Visit www.studentservices.hu.nl for the details of your faculty’s study counsellor or check www.onbelemmerdstuderen.hu.nl (click ‘I am a Student’) for more information about the intake procedure.

Legal aid Legal Aid Utrecht (Juridisch Loket Utrecht) Visiting address: Catharijnesingel 55, Utrecht Postal address: PO Box 19307, 3501 DH Utrecht Tel: 0900 8020 Website: www.hetjl.nl (in Dutch) Opening hours: Monday to Friday from 9 a.m. to 5 p.m.

Assistance

5.3 Student Counselling Student counselling at the HU is there for information, advice and counselling.

Every faculty has one or more student counsellors. They are there to help answer your questions and deal with problems, for instance on registration and deregistra­tion, troubles during your studies, special circumstances or financial and material affairs. The student counsellors can also refer you to others, for example the campus doctor or psychologist. Everything you discuss with a student counsellor is kept in the strictest confidence. Please see the Sharepoint site for the addresses of all student counsellors grouped by faculty: www.studentservices.hu.nl.

5.4 Special Needs Students Does your disability or chronic illness interfere with your ability to pursue your studies? HU University of Applied Sciences Utrecht is happy to discuss the options available to support you in finding a solution. However, the initiative here lies with you. It is therefore important that you disclose that you have a functional disability or chronic illness, if you require any adjustments or facilities. You can do this by informing the International Office when you apply at the HU so they can direct you to the right person.

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6

Practical Information

6.1 Bikes There are 16 million bicycles in the Netherlands, which is about one for every inhabitant. So you can imagine how useful it is to have a bike available during your stay in the Netherlands. In order to save some money it is wise to buy a secondhand bike.

You can find second-hand bikes at the following addresses: • Fietspunt B.V., Nobelstraat 293 (approximately € 60 per second-hand bike, also rentals) • Wheels Tweewielers, Nobelstraat 3-5 • Hei Bike B.V., Jansveld 35 Please note that lots of bikes are stolen in the centre of Utrecht, so make sure you have heavy locks on your bike and always attach it to a bicycle stand or a fence.

Also, make sure you have visible lights on your bike. During winter time the police inspect bikes for defects regularly.

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Cultural centres Parnassos is the international and cultural centre where you can take courses in music, theatre, photography, the expressive arts, dance, and much more. Many of their courses are accessible to international students.

• Parnassos Cultural Centre Kruisstraat 201, Utrecht www.parnassos.uu.nl RASA is a world-culture centre in Utrecht which exhibits art from all corners of the world and each season organizes about 100 cultural events.

• RASA Pauwstraat 13a, Utrecht www.rasa.nl

Practical information

6.2 Cultural Activities Cinema Various cinemas are situated at the centre of Utrecht. Most movies are English spoken and have Dutch subtitles.

The cinemas in the city centre are: • Camera/Studio, Oudegracht 156 • Catharijne, Radboudkwartier 19 • City/Movies, Voorstraat 89

• ‘t Hoogt, Hoogt 4 (art house movies) • Pathé Rembrandt, Oudegracht 73 • Springhaver, Springweg 50 (art house movies) • Louis Hartlooper Complex, Tolsteegbrug 1 (art house movies) For reservations and movie info: Tel: 0900 9363 Website: www.belbios.nl

More information about cultural events in Utrecht please see page 7.

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It rises 112 meters above the Cathedral, far above the city. Climb the 465 steps with a guide and you will be rewarded with a fantastic view over Utrecht’s characteristic canals, wharves and medieval churches.

• Dom Tower (Domtoren), Domplein 9, www.domtoren.nl Theatres • Stadsschouwburg Utrecht (city theatre), Lucas Bolwerk 24 • De Bastaard (theatre café), Jansveld 17

Music • Concerts in the Nicolai church (Nicolaikerk), Nicolaaskerkhof, www.nicolaiconcerten.nl • Musical Theatre, Beatrix Theater, Jaarbeursplein 6a 28

• Pop music center, Tivoli Oudegracht, Oudegracht 245 and Tivoli de Helling, Helling 7 • Utrecht Music Hall, Vredenburg Leidsche Rijn, J.C. Verthorenpad 100 Round trip of the canals Get to see Utrecht from a completely different perspective. What about a short trip in a tour boat, canoe, or water bi­cycle?

It provides a unique view of the city, its wharves, cellars and canal side buildings.

Information and reservations: • Rederij Schuttevaer, Weerdsingel O.Z. 4, www.schuttevaer.com • De Domstad Boot, www.domstadboot.nl Sightseeing The Dom Tower is the centre of the city of Utrecht. The tower is more than 600 years old, is the highest in the Netherlands, and has a rich history.

6.3 Dutch Food Originally, Dutch cuisine was mainly based on being nutritious and economical. Hot meals are limited to one a day, traditionally in the evening (around 6 p.m.). Breakfast generally consists of sliced bread with cheese, sliced cold meat and/or jam.

Most people have sandwiches for lunch (which they take from home in their lunch boxes). For the evening meal, potatoes and vegetables are accompanied by a serving of meat or fish.

Nowadays, Dutch tastes have become more international and refined. You will find a large variety of products (pasta dishes, rice, curry) in the regular supermarkets. Various delis, specialist shops and Indonesian shops offer an extensive supply of exotic products. Also, many restaurants in Utrecht offer a wide range of international dishes.

Want to know where our students like to go out for dinner?

Go to www.international.hu.nl > Living in Utrecht > Go for a Walk.

6.4 Going Out In the Netherlands, most bars and pubs close around 2 a.m. Clubs are open till 4 a.m. and sometimes till 6 a.m. Because Utrecht is a real student city you will find bars, pubs and clubs all over town.

The minimum age in clubs differs from 18 till 23 years old. The legal age to drink alcohol is 16 for beer and 18 for stronger alcoholic beverages.

Practical information

Museums Visit Utrecht’s Museum Quarter.

There are some interesting museums: • Museum for contemporary Aboriginal art, Oude Gracht 176 • Centraal Museum, Nicolaaskerkhof 10 • Dick Bruna huis, Agnietenstraat 2 • Museum Catharijneconvent, Lange Nieuwstraat 38 • Museum Speelklok, Steenweg 6 • Het Spoorwegmuseum, Maliebaanstation • Universiteitsmuseum Utrecht, Lange Nieuwstraat 106 For more museums see: www.utrecht.nl.

If you want to try some typical Dutch food, you might want to try the following: • Frikandel (minced-meat hot dog) • Bitterballen (small croquettes, served as an appetizer) • Haring (herring, famous is the new herring with onions around June) • Erwtensoep/snert (pea soup) • Pannenkoeken (pancakes) or poffertjes (tiny pancakes) • Vla (the Netherlands is famous for its dairy products, there is a wide variety of custards and puddings) • Oliebollen (doughnut, mostly eaten at New Year’s Eve) • Pepernoten (ginger(bread) nuts, a treat eaten during the feast of St. Nicholas)

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The Erasmus Student Network (ESN) organises an international drink at Club Poema every Tuesday night. Here you can have a drink with your friends and dance from 11 p.m. to 5 a.m.

More bars and pubs, clubs and places our students prefer: www.international.hu.nl > Living in Utrecht > Go for a Walk.

6.5 International Student Identity Card The International Student Identity Card (ISIC) is an international student card, which is issued in more than 120 countries and with which you can get discounts on travel, in restaurants, in museums etc.

6.6 Media Radio and television Dutch cable television carries BBC 1, BBC 2 and CNN as well as Belgian, German, French, Italian and Turkish channels. On cable radio, programmes in English can be heard at the BBC World Service and BBC Radio 4.

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HU Library Most faculties have a wide variety of foreign newspapers, magazines and books. The library (mediatheek) of all faculties from the HU as well as the library of Utrecht University can be used. You will be issued a library card the first time you want to take out books. The complete catalogue can be found online: www.library.hu.nl.

Website of the Utrecht University Library: www.library.uu.nl.

Public library (bibliotheek) After having paid a subscription to any branch of the public libraries, you can borrow books from all other branches.

Libraries have a good collection of books in foreign languages too. The main public library is located at Oudegracht 167.

More information, please check the website: www.bibliotheek-utrecht.nl.

Kyla Ostafichuck, Canada “What I love about Utrecht is that it feels safer than Amsterdam for instance. It is a more traditional city with lots of places to see.

Also everything is so close. If I want to go somewhere outside Utrecht I just hop on a train.”

6.7 Practical Addresses Banks and money exchange Most banks in Utrecht are open from Monday to Friday from 9 a.m. to 5 p.m. and Thursday evenings till 8 p.m. (Friday evenings in most villages surrounding Utrecht). On Saturdays most banks are open from 10 a.m. to 2 p.m. Some smaller bank offices are closed on Monday mornings.

You can change money at any bank or exchange office. You will find the exchange office in the main hall of Utrecht Central Station.

Grenswisselkantoor (GWK Travelex) Tel: +31 (0)30 231 78 72 Opening hours: from Monday to Friday from 8 a.m. to 8 p.m.

Saturdays from 9 a.m. to 6 p.m. and Sundays from 10 a.m. to 5 p.m.

Opening a Dutch bank account: see page 22.

City Information Centre (Informatiecentrum Gemeente Utrecht) The City Information Centre can give you all kinds of practical information about Utrecht.

• Neudeflat, Vinkenburgstraat 26 (entrance: Neude) Laundry There are a number of places where you can do your laundry or have it done for you, as well as having your clothes dry-cleaned.

• Launderette (wasserette) and dry cleaner’s (stomerij) in town: Wasserij Kolman, Oudegracht 177

Practical information

The ISIC card can be purchased at: • JoHo Center Utrecht, St. Jacobsstraat 275, www.joho.nl • Kilroy, Vinkenburgstraat 15, www.kilroyworld.nl • International Student Identity Card, www.isic.org

Newspapers The major Dutch newspapers are De Volkskrant, Algemeen Dagblad, De Telegraaf, NRC Handelsblad, Trouw and Het Parool. Utrecht has a local paper, Het AD/Utrechts Nieuwsblad, which reports on both national and international news. International news­papers and magazines can be bought from a number of bookshops and tobacconists. Free newspapers (Metro, Spits!, De Pers) are handed out at the Central Train Station every week day.

They will also give cash on Visa or Mastercard. If you have an International Student Identity Card, you will not be charged the extra administration fee.

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Post office Post offices are to be found all over town. Most post services are offered in office stationers or tobacconists. At the Uithof a post office is located in the Primera. Stamps can also be bought in the larger supermarkets at the service counter.

When you post your card/letter, notice the red or orange post boxes which can be found all over town. The post boxes have two slots: one for local mail 32

Tourist office • Tourist Information Office (VVV), Domplein 9, www.bezoek-utrecht.nl/en

Religious institutions Utrecht has been the religious centre of the Netherlands since the eighth century.

Most people adhere to the Catholic or Protestant belief. Today, due to the multicultural society, the number of Muslims and Hindus is increasing and also other religions avow their faith in various institutions. Some of the larger institutions in Utrecht: • Janskerk, Janskerkhof 26 (every Sunday an oecumenical service is held for students), www.janskerkutrecht.nl • ULU Mosque (Moskee), Kanaalstraat 36, www.ulumoskee.nl • Moskee Overvecht, Winterboeidreef 4 • Dom Church (Protestant Church), Achter de Dom 1, www.domkerk.nl

6.8 Public Transport Buses and trams The OV-chipkaart is the new means of payment for the public transport system in the Netherlands. The smart card is the size of a bank card and contains an invisible chip. The OV-chipkaart can be loaded with credit in Euros with which you can travel anywhere within the Netherlands, or with a travel product such as a single or season ticket. You may choose among the personal, anonymous and disposable cards.

You can load travel credit or products onto the OV-chipkaart using your bank card and PIN code at a vending machine or ticket office. Please make sure you have a sufficient amount of credit or a product on your OVchipkaart otherwise you cannot check in.

If you travel without having checked in you risk receiving a fine.

At the start of your journey, you check in at the gate by holding your OV-chipkaart up to the screen. The sound and light signal indicates your card has been read. At the end of your journey, you check out by holding your card up to the gate screen.

The sound and light signal once again indicates that your card has been read.

Be sure to check out every time at the end of your journey otherwise you will receive a fine which will automatically be deducted from your OV-chipkaart credit. For more detailed information please see: www.ov-chipkaart.nl.

Practical information

Most post offices are open from Monday till Friday, from 8 a.m. to 6 p.m. and on Thursdays from 8 a.m. to 8 p.m. It depends on the location if services are also offered on Saturdays. Please note that TNT post has changed its name to PostNL and over time will change all of their TNT post offices into PostNL offices.

(streekpost), and one for all other destinations in the Netherlands and abroad (overige bestemmingen).

Trains Train tickets can be bought from the NS Service Desk, other outlet or one of the NS self-service ticket machines in the station hall. You can also use the OV-chipkaart to 33

pay for your journey by train. More information on the Dutch Railways (Nederlandse Spoorwegen): www.ns.nl/en.

General information for all public transport in the Netherlands: Tel: 0900 9292 Website: journeyplanner.9292.nl Taxis • Utrechtse Taxi Centrale (UTC), +31 (0)30 2300 400 Car Rental • Hertz Rent a Car, Jaarbeursplein 28 • Vitesse Autorent, Koningsweg 2

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Markets • Vredenburg (Downtown) from 10 a.m. to 5 p.m. (Wed-Fri) from 8 a.m. to 5 p.m. (Sat) • Smaragdplein (Tolsteeg en Rotsoord) from 9 a.m. to 2 p.m. (Tue) • Oppenheimplein (Ondiep) from 9 a.m. to 1 p.m. (Wed) • Zamenhofdreef (Overvecht-South) from 9 a.m. to 1 p.m. (Thu) • Van Starkenborghhof (Kanaleneiland) from 9 a.m. to 1 p.m. (Fri) For more information please see: www.hollandsemarkten.nl.

Supermarkets Albert Heijn (larger supermarkets also open on Sundays), Aldi, Boni, C1000, Dirk van den Broek, EMTÉ, Hoogvliet, Jumbo, Lidl, Nettorama, Plus, Spar (this supermarket

or water bike in Amelisweerd, close to the Uithof.

6.10 Sports Sports facilities are open to all students at the Olympos Sport Centre. The centre has tennis courts, playing fields, squash courts, a fitness room and three sport halls where you can take courses ranging from fencing and tai chi to salsa and street dance.

6.11 Telephone Prepaid cards for your mobile phone are available via several telecommunica­ tion providers. Please find more infor­ mation about their offers on prepaid cards online, or go to one of their various locations in town.

Olympos Sport Centre, Uppsalalaan 3 (behind the university building), www.olympos.nl

Recreation areas There are two lakes, the Loosdrechtse plassen and Maarsseveense plassen where you can swim or do some sailing and windsurfing. To explore Utrecht from a different angle, rent a canoe

• The Netherlands country code: 0031 • Utrecht area code: 030 • Dialing abroad from the Netherlands: 00 + country code + area code without the first 0 + local subscriber number • Request collect call from the Netherlands to telephone number abroad: 0800 0101

Hanna Sinisalo, Finland “Utrecht is a very homey city. It is really easy to adapt to. Also the people are very nice. You have a lot of nationalities here; it is something I don’t get at home. And the interest in foreigners invites you in.”

Practical information

6.9 Shopping Opening hours Opening hours of most shops: • Monday to Friday from 9 a.m. to 6 p.m.

• Thursday from 9 a.m. to 9 p.m.

• Saturday from 9 a.m. to 5 p.m.

• The first Sunday of each month from 12 a.m. to 5 p.m.

Some large supermarkets, such as Albert Heijn, are open from 8 a.m. to 10 p.m.

Please note that many shops (with the exception of supermarkets) remain closed on Monday mornings.

Bookshops The main bookshops in the centre of Utrecht are: • Selexyz Broese, Stadhuisbrug 5, www.selexyz.nl • Selexyz Broese, Heidelberglaan 2 (the Uithof) • De Slegte, Oudegracht 121 (cut-price and second-hand books)

also has a location at the Uithof campus), Super de Boer.

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7

Dutch for Beginners

7.1 Dutch Courses The Centre for Language & Culture (CLC) of the HU offers Dutch courses for interna­ tional students. Need more information?

Please go to their site www.clc.hu.nl.

The centre is located at the Faculty of Economics and Management.

If you prefer a more intensive course: • James Boswell Institute, a subdivision of Utrecht University, www.jbi.uu.nl • Volksuniversiteit Utrecht, www.vu-utrecht.nl 7.2 Dutch Words to Practice 1 . . . . . . . . . . . .een 2 . . . . . . . . . . . .twee 3 . . . . . . . . . . . .drie 4 . . . . . . . . . . . .vier 5 . . . . . . . . . . . .vijf 6 . . . . . . . . . . . .zes 7 . . . . . . . . . . . .zeven 8 . . . . . . . . . . . .acht 9 . . . . . . . . . . . .negen 10 . . . . . . . . . . .tien

emergency �������������������������������noodgeval ambulance �������������������������������� ambulance dentist ������������������������������������������ tandarts fire brigade ������������������������������ brandweer first aid �������������������������eerste hulp (EHBO) general practitioner/doctor ����������� huisarts hospital ������������������������������������� ziekenhuis pharmacy ���������������������������������� apotheek police station ������������������������ politiebureau store ����������������������������������������������� winkel ATM ������������������������������������� pinautomaat bakery ���������������������������������������������bakker bicycle (repair) store �������������fietsenwinkel chemists/drugstore ���������������������� drogist cinema ���������������������������������������bioscoop library ������������������������������������� bibliotheek post office ������������������������������ postkantoor public transport ������������� openbaar vervoer second hand ������������������������ tweedehands ticket (bus/train) ����������� kaartje (bus/trein) town hall �����������������������������gemeentehuis

Dutch for beginners

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hello ���������������������������������������������������� hallo good morning ���������������������goedemorgen good evening ��������������������� goedenavond good night ���������������������������� goedenacht goodbye �������������������������������������� tot ziens please ����������������������������������������alstublieft thank you ���������������������������������� dank u wel you’re welcome �������������������������geen dank

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REGISTER

A Academic year (academic calendar) 9 Accommodation 8, 18-19, 21 Ambulance 23 Amersfoort 7, 11 B Bank account 22, 31 Bar 29-30 Bed & Breakfast 8, 21 Bike 27 Bus 33 C Campus (Uithof) 7 Car rental 34 Cinema 27 City hall 21-22 City Information Centre 31 Club 29-30 Costs 17 Counselling 24 Cultural centre 27 D Dentist 23 Disability 24 Doctor (GP) 23 Drugstore 23 Dutch courses 8, 37 E Early arrival ECTS Guide

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21 10

Emergency 23 Employment 17-18 English-taught programmes 10 Erasmus Student Network (ESN) 21, 30 Events 6, 7 F Finances 17 Fire brigade 23 Food (Dutch food) 29 G GP (doctor) 23 Grant 17 H Hospital 23 Hotel 21 Housing 8, 18-19, 21 HU Student Card 11 I Insurance 17 International Office 11 Introduction 21 ISIC 30 J Job

17-18

L Laundry 31 Legal aid 24 Library (public, university) 8, 30

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M Market 34 Municipality 21-22 Museum 28 Music 28 MVV 15-16 N Newspaper 30

S Scholarship 17 SSH Short Stay (SSH) 18-19 Sharepoint 12 Sightseeing 28-29 Special needs 24 Sports 35 Stores (books, opening hours) 34 Supermarket 34-35

London Paris Madrid

O Olympos 8, 35 Opening hours 11, 31, 32, 34 Osiris 12 P Parnassos 27 Pharmacy 23 Public transport 33-34 Police 23 Post office 32 Pubs 29-30 R Radio 30 Rasa 27 Recreation 35 Religious institution 32 Restaurant 29 Residence permit 15-16 Round trip 28

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T Taxi 34 Telephone 35 Television 30 Theatre 29 Tourist office 33 Train (train ticket) 6, 33-34 Tuberculosis 16

Berlin

Rome

• Amsterdam

Europe

• The Hague • Rotterdam

U Uithof 7 University of Applied Sciences 9 V Visa 15-16 VVR 15-16

The Netherlands

Utrecht

HU University of Applied Sciences Utrecht 11 International 22 44Office 55 33

66 (IO),

77

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19 19

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15 15 16 16 Stationsplein 17 17 11 11 12 13Central 14 14 Station, 18 18 19 19 U12 trecht13

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21 Hospital (UMC), Heidelberglaan 100

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The International Office Tel: +31 (0)88 481 89 28 E-mail: io@hu.nl Website: www.international.hu.nl Sharepoint: www.io.hu.nl

London Paris Madrid

Opening hours: Monday to Friday from 8.30 a.m. to 5 p.m.

We advise you to make an appointment to check the availability of the staff.

Berlin

Rome

• Amsterdam

Europe

• The Hague

INTERNATIONAL STUDENT GUIDE

General emergency number (ambulance, police, fire brigade): 112 Police (no emergency): 0900 8844

Utrecht

• Rotterdam

Price (at cost): € 4,-

WWW.INTERNATIONAL.HU.NL 25164.1-HU-Update International Student Guide CVR.indd 1

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The Netherlands

Colophon Production: International Office Editor: Marketing & Communication Photography: Ed van Rijswijk (p. 8, portraits), Jan Willem Groen, Hollandse Hoogte (p. 4) Design: Vormers, Utrecht Print: Tuijtel, Hardinxveld-Giessendam

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