Residents Handbook Robert Baelde

Resident’s Handbook Robert Baelde Hall Student Housing Office 201 1

Contents Chapter 1 Introduction 3 Chapter 2 The first few days in Rotterdam 5 Chapter 3 During your stay in Rotterdam 7 Chapter 4 Facilities .

10 Chapter 5 Final things to know 11 Chapter 6 Important phone numbers 12 Chapter 7 Find your way in Rotterdam 13

3 Chapter 1 - Introduction Welcome to Rotterdam University, we hope you will enjoy your stay in the Robert Baelde Hall.

In this handbook you will find all relevant information and the regulations which apply for the apartments in Robert Baelde Hall.

Robert Baelde Hall This apartment building is for international students only.

A five-storey building (with elevator) with 100 furnished rooms.

Floor 1: 23 study/bedrooms (ground floor) Floor 2: 23 study/bedrooms Floor 3: 23 study/bedrooms Floor 4: 23 study/bedrooms Floor 5: 8 study/bedrooms Backyard: bike shed and garbage containers On the first four floors there are double units and triple units. A double unit has two bedrooms, a kitchenette, a shower and toilet. A triple unit has the same facilities but with three bedrooms. The rooms are quite basic and about 12 square meters.

On the fifth floor there are 8 larger rooms (18 square meters) and 1 single room.

Each room has a bed, mattress, mattress cover, notice board, wardrobe, desk, desk chair and bookcase. Your kitchen has four hotplates and a fridge. Limited laundry facilities are available in the Robert Baelde Hall. Tokens can be purchased at the caretaker’s office, ₏ 1,30 a piece.

Living together As most European schools, Rotterdam University offers community housing only. The student apartment buildings are located in parts of Rotterdam where not only students are domiciled. There are also families living there. It is unlawful for any person to make, continue, cause or permit any unnecessary, excessive or offensive noise. This includes vocal or instrumental music and related sounds, live or produced mechanically, which disturbs the peace or causes the annoyance or discomfort.

Please bear in mind that there are children who go to bed early, working people who need a good night’s sleep and students who have to study for their exams.

This means that you have to keep the noise down inside as well as outside the building, especially during the evenings and nights. Do not wake up the entire neighbourhood and all the other students in the building when you come home after an evening out.

A large student building has advantages and disadvantages. It is a social environment and you are never alone.

4 Sometimes students are bothered by their surroundings, for example, when your neighbour plays his stereo every night at maximum volume or does not clean kitchen, bathroom and so on. Usually students can sort out this kind of problems themselves; do not hesitate to talk to your neighbours if you want to solve a problem. If problems are not solved and you cannot come to an agreement, you can take your complaint to the caretaker. If the caretaker cannot solve the problem in any other way, a penalty will be administrated. If someone does not agree with this decision, he/she can protest within 5 days. This has to be done in writing, addressed to the Housing Officer at the Student Housing Office Rotterdam University. Note that your complaint in writing to the Housing Officer will not be accepted if previous steps were not taken.

“Be a good tenant and live in peace with each other, then life is easy!�

Length of stay In general new tenants arrive three times a year; at the beginning of each semester often in August and February and for summer courses in July or August.

Rooms offered by Rotterdam University can only be rented for one or two semester(s) depending on the duration of your exchange period. GRSS students can only rent for one semester. If you intend to stay for two semesters or more, we suggest you start apartment hunting as soon as possible after arrival to avoid unnecessary housing problems at the end of the first semester.

Plan accordingly! This restriction is to ensure new students accommodation upon arrival.

Overstaying your contract (even for a few days) often result in losing your deposit.

5 Changing or cancelling your housing contract Once the housing contract is signed, it is not possible to change or cancel it. Changing rooms is NOT allowed due to safety precautions.

Chapter 2 The first few days in Rotterdam Rent Rent for rooms in Robert Baelde Hall is inclusive of local taxes, internet, gas, electricity and water. The first rent has to be paid at the front office of the rental company and owner of the building, Stadswonen.

Address Stadswonen Goudsesingel 66, Rotterdam www.stadswonen.nl From then on you will receive an invoice for the rent each month. Rent has to be paid in advance every month before the first day of the month. Rent can be paid with a credit card (Visa- or Master card), a Dutch debit card or bank transfer. Pre-authorized debit is an efficient way of paying your rent as well. This way your bills are automatically deducted from your bank account. For more information on pre-authorized debit, contact Stadswonen shortstay@stadswonen.nl. Rent can not be paid in cash. Please make sure you keep all bank statements and/or receipts

concerning rent payments so when you are leaving for home, you can prove that you paid all rent. If you fail to pay your rent in time, Stads­wonen will send you a reminder and will charge a late payment fee of € 10,00.

Debts not settled will affect the release of grade lists or diplomas.

Rent increase Each year rent for Robert Baelde Hall rooms will increase with a maximum of four percent due to the annual rise of predominantly city and county taxes, the rise of city services and utilities and the actual rent. Rotterdam University also withholds the right to increase the rent at the beginning of Spring semester. A resident is allowed to cancel the rental agreement in case of rent increase.

Registration with the local authorities Each student needs to register with the local authorities (GBA office at City hall).

You will need a ‘Verhuurdersverklaring’ to register. This is a declaration by your landlord that he agrees with you registering and using one of his addresses. Upon arrival you will receive this form from Student Housing Office.

Visa and MVV For information regarding Visa and MVV you can contact the GRSS office RBS@hro.nl.

Banks and currency Today’s Dutch currency is the Euro. Most people in the Netherlands pay with cash or (Dutch) debit cards in stores.

It will take approximately two to three weeks to set up a Dutch bank account.

6 When you go to the bank you will need your housing contract, letter of acceptance which you received from the International Office, your id-card or passport and a social security number (sofinummer). Please contact the ‘Belastingdienst’ for more information on the social security number www.belastingdienst.nl. Credit cards are accepted in most stores but not in most super­ markets and small shops. Most accepted cards are Visa- and Master card and there is a wide range of ATM machines.

Insurance Neither Stadswonen nor Rotterdam University has you insured against theft, loss, damages etc. In case of theft, robbery or burglary we strongly suggest you report this to the police and ask for a copy of the report, as your insurer might need this to consider your claim.

Note that Stadswonen will hold you responsible for all damages to your unit and/or room. Thus, you will be responsible for damages due to break-ins.

There are quite a few insurance companies in the Netherlands. A company that caters to foreign students, staff and employees is AON. For more information, visit their website www.myaon.nl/fellows.

We also urge you to arrange your health insurance before you arrive.

Keys You will receive your key directly from Student Housing Office. This key will open a number of doors (main entrance, room, unit, laundry room and door to the backyard). A key of the building must never get into the hands of strangers, as this would result in a risky situation for the entire building, since every key can open the main entrance door of the building. You can report the loss of your key to Student Housing Office. Losing

your key is not only inconvenient but also expensive! Student Housing Office will issue a new key which costs € 15,00. This will be deducted from your deposit.

If you lose your key after Student Housing Office hours, you can go to Stadswonen between 16.30-18.00 hours. They will give you a new key, which will cost € 25,00.

In case you lose your key or if you have any other room problems after Stadswonen office hours you can call Stadwonen’s emergency number: 010 – 412 3641. The constructor will come, remove the latch of your door and put in another. This will cost you € 75,00.

You will get a new key for your room or unit.

You will need your old key for the other latches at Robert Baelde Hall. Later on we have to repair the old latch because of the key plan and this will cost you an extra +/- € 100,00. So be careful with your key!

You need to return your key on the end date of your housing contract. Failure to do so will result in a penalty of € 100,00.

Penalties Checklist Upon arrival in Robert Baelde Hall, you should find your room and the unit clean.

When you move into your room, make sure you complete the checklist and return it to Student Housing Office within four days after your arrival. This checklist will be used as a reference in future checkout reports. After you have left, you will not be charged for any damage that was already present when you moved in; the checklist will prove that you are not responsible. If you do not return it or return it too late, you will be charged for all damages (if any). Please note that the checklist is not a complaint form, it is not passed on to the technical service depart-

ment of Stadswonen. Any damage reported on a checklist is processed at the Student Housing Office for the purpose of the housing security deposit administration.

Penalty system Tenants will be fined for throwing rubbish out in the hallways or stairways, for un­ necessary use of the fire-hose, for keeping an unit insufficiently clean, for leaving pieces of furniture like TV-sets etc. in the hallway or outside on the streets around the building or for bringing bicycles in the hallway.

The following penalties apply: • A rubbish bag left anywhere outside your unit € 25,00 • Items left in the halls € 25,00 to € 100,00 • Unnecessary use of the fire hose € 100,00 • Removing a door-closer € 50,00 • Noise pollution, playing music too loud, etc. € 25,00 to € 100,00 • Keeping a unit insufficiently clean

€ 50,00 per resident • Leaving furniture like TV-sets, etc. in hallway € 25,00 to € 100,00 • Parking bicycles and shopping carts in the common areas. € 50,00 • Setting up cables/wiring through walls, doors, windowsills etc. € 50,00 to € 300,00 • Any other damage done to the building both in- and outside € 50,00 to € 2.000,00 • Having kitchen sink or other drain unclogged € 100,00 When you check out of your room, the caretaker and Stadswonen will have an inspection. You are obliged to leave the room in the same condition as you find it when you arrived.

7 Examples of charges made after final checkout: • Bedroom door unlocked € 25,00 • Mattress missing € 200,00 • Mattress cover € 20,00 • Removal of personal items € 50,00 (e.g. clothing, trash) to € 250,00 (e.g. furniture) • Refrigerator not cleaned and emptied € 80,00 • Cables and wiring left € 50,00 - € 300,00 • Extra cleaning € 100,00 bedroom, € 300,00 common area (toilet, kitchen, shower) • Repainting room € 500,00 • Removing graffiti € 100,00 tot € 500,00 • Removing clothing lines € 25,00 This list of rules is not exhaustive! In case of misbehaviour, appropriate measures shall be taken! These fines are to be paid to the caretaker in cash. Fines not paid are taken out of your deposit. Misbehaviour in the apartment buildings is expensive! If Stadswonen or HR fines are not paid, they will be deducted from your deposit with a 50% increase.

Chapter 3 During your stay in Rotterdam Your neighbourhood, Kralingen Kralingen appeals to many young singles and dual-income-no-kids couples. Ten minutes east of the city centre, Kralingen has multimillion euro mansions alongside student apartments and council housing. Near a lovely lake and woods, the area has a very international feel and a huge variety of affordable and up-market housing available.

For more information on Rotterdam, please visit www.rotterdam-guide.com

Parking in Robert Baeldestraat The city of Rotterdam applies parking charges in the area Robert Baeldestraat. The times at which charges apply are Monday to Saturday 9.00 - 18.00 hours. It is not possible to use coins in Rotterdam’s on-street parking meters. Payment can be made in the following ways:

Parking permit Every resident who has a car can apply for a resident parking permit. This permit costs € 9,89 per month.

At the ‘Stadswinkel Kralingen-Crooswijk’ you can pick up an application form for the parking permit. You can also apply for a visitor’s card (bezoekerspas). With this card your visitors can park at a profitable tariff.

Contact information Stadswinkel Kralingen-Crooswijk Oostzeedijk 276 3063 CA Rotterdam 010-2060808 Opening hours: Monday 11.00 – 15.30 hours, Tuesday to Friday 8.30 - 15.30 hours.

Wednesday nights also 18.00 - 20.00 hours.

Please keep in mind that you have to be registered at the GBA to be able to apply for a parking permit.

Parking cards At the ‘parking stores’ run by Stadstoezicht (City Inspectorate) you can purchase parking cards, which can be used in those areas of Rotterdam where there is paid parking. You can buy these parking cards valid for 1 or 2 hours a day, for a day, a week or a month in the area in which you wish to park.

By credit card In many places in the city centre, and at shopping centres, leisure facilities, tourist attractions and hotels, the parking meters offer the facility to pay with your credit card.

You can identify these meters by the credit card logos.

Prepaid Chipknip A separate cash card is available for tourists.

A balance in Euros is stated on this so-called prepaid chipknip. The prepaid chipknip can be purchased from various points in Rotter­ dam. The cash card enables you to pay at parking ticket machines, but also at 160000 other payment points in the Netherlands.

For more information about parking charges you can contact Stadswinkel KralingenCrooswijk.

8 Guests and unauthorized occupancy A resident may not sublet, transfer, or share a room, nor may an unassigned person reside there at any point during the academic year, including Summer. A resident may not trade places with another person in or out of the Rotterdam University housing system. If a resident is discovered at any point to be in violation, Rotterdam University reserves the right to cancel his or her assignment and/or contract, even if previously confirmed, and take disciplinary action as appropriate.

If you like to have guests over for a few days (three days maximum), you will have to ask permission of the resident sharing your unit and the Student Housing Office. Failure to do so will be considered a breach of contract.

Safety You have to know some safety rules for your own safety and the safety of other residents.

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Due to Fire Department Regulations and Safety Regulations bicycles, shopping carts etc. are not allowed in the common areas of this building. Taking shopping carts outside the premises of the supermarkets is considered theft and will be dealt with accordingly.

All foreign objects will be removed at your own expense.

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Do not open the main entrance door for people you do not know! Stadswonen, the Student Housing Office and the cleaning company have keys to the building. Always close the door when you leave your unit!

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There are fire-hoses on each floor of this apartment building to make sure damage is limited in the event of a fire. These hoses must only be used in case of fire. If they

are misused the carpet will be damaged and it will cause flooding and leakages.

Penalties for misuse are charged to an entire floor if the student responsible does not come forward!

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Hallways and stairways must be kept empty, as they serve as fire exits.

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Never throw burning cigarettes on the floor or in a rubbish bin. Never put cigarettes out on the carpet.

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Please note that you could also contribute to the improvement of your own safety, for instance: close and lock your windows and unit and front door when you leave your room and at night as prevention of burglary.

Also as a measure of precaution, we suggest you scan your passport, credit cards and insurance policy and keep it in your E-mailbox or make copies and keep them on you during your stay abroad. Note that in Holland you are obliged to always have your id-card or passport with you.

You should be able to show them in case a police officer asks for it. If you are not able to show them it will cost you at least €50,00.

Prohibited items You may not have hazardous items in your room at all. Possession of any items listed below will result in disciplinary action.

Prohibited items include: • Incense • Candles • Air conditioners • Electric cooking grills • Firearms or lethal weapons of any sort • Fireworks or explosives • Flammable liquids • Gas-powered equipment

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Laser pointers Lighted smoking materials Pyrotechnic devices of any sort Heaters

Bicycles A bicycle shed is available in the backyard.

Storage of the bicycle inside the building is prohibited. Bicycles left in the entrance hall, corridors, on the parking lot or against one of the fences will be removed. Second hand bicycles can be bought at most bicycle shops and at the bicycle shelter.

Pets Because of public health regulations, pets are NOT permitted in the apartments under any circumstances including brief visits or temporary stays. This includes but is not limited to dogs, cats, birds, hamsters, snakes or other reptiles, spiders, mice and other rodents.

Right of Entry Rotterdam University and/or Stadswonen reserves the right to enter a room or apartment at any time when imminent danger to life, safety, health or property is reasonably suspected as determined by the Student Housing Office, Stadswonen, the caretaker or their authorized representative.

They also reserve the right to inspect the condition of the room or apartment, conduct a room inventory, to show an apartment or room to prospective residents, to inspect for fire and health hazards, to enforce the rules and regulations of the ‘resident’s handbook’, to make repairs, installations, additions or alterations to the room or apartment or building or to remove placards, signs, fixtures, alterations or additions to the premises which are in violation of Rotterdam University standards.

9 Drugs in Holland The Dutch attitude towards drugs is a bit ambivalent. According to Dutch law, the possession, use, transportation and/or sale of drugs is a crime. However, the sale of soft drugs (e.g. marihuana) in small quantities is tolerated in certain selected locations (usually coffee shops). Holland has a reputation for tolerance towards a substance that is essentially illegal, but that does NOT mean that anything goes.

As a rule of thumb, you can safely visit a coffee shop; buy a small amount of the weed of your choice, and smoke it right there.

Although this is essentially illegal, if the law were interpreted strictly, this is tolerated. If you do anything else (e.g. take the drugs with you on the street) that’s a good way to get into trouble.

Please be aware that you do this at your own risk!

It is not allowed to grow weed plants in this apartment building. The penalty is € 50,00.

Please note the legal drinking age is 16 (18 for liquors) and the legal age for smoking tobacco is 16.

Miscellaneous •

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Shops Most shops in Rotterdam are open from Monday to Saturday between 9.00am and 18.00pm. Many supermarkets are open between 8.00am and 20.00pm on weekdays. Shops are mostly closed on Sundays, except shops in the city centre (12 noon to 18.00pm). International food stores are available.

Public Transport Buses, trams and metro (subway) provide frequent service. Rotterdam’s municipal public transport system - RET - has an extensive public transport network with excellent connections. Tickets for the bus or tram can be purchased from the driver. To buy in advance is cheaper and

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is possible at all railway stations, post offices, at many bookstores and at some cigarette shops. www.ret.nl for more information.

Train tickets need to be bought before boarding at the railway station. Please visit www.ns.nl for more information.

Bikes There are a number of bike shops where one can buy both new and used bikes.

Not far from Robert Baelde Hall is the All Bikes shop (Jonker Fransstraat 91-93 www.allbikes.nl) or Megabike near metro station Oostplein (Burgemeester van Walsumweg 2 www.megabike.nl). Second hand bikes can be bought at most bike shops and the bike shelter under Central Station.

Chapter 4 Facilities You live in a multitenant building and need to keep your room as tidy as possible. Robert Baelde offers a couple of facilities to make your stay comfortable.

Lights You should have one working light in your bedroom. If this is not the case, please see your caretaker.

Lights in the common area (kitchen, toilet and shower) need to be working. Your caretaker will replace the strip lights.

The electric current, Hz and plug shape The electric current is AC 220 - 240 volts.

Frequency (Hz) is 50. Electrical appliances from the UK are compatible. However, appli-

ances from the US (110 volts / 60 Hz) need step-down transformers. For most appliances from EU countries, a simple adaptor should work for everything except the heavier appliances. These may require transformers as well. Plug shape is the standard two-pinned type. Plug adapters can be bought in most electrical shops.

Telephone and Internet facilities There are no ready-to-use telephone facilities available in the apartment buildings. Most foreign students buy a prepaid cell phone (mobile) with a sim card of a Dutch provider.

Some will bring their own cell phone and just buy the sim card. Both cards and phones are widely available at telecom stores throughout Rotterdam.

Internet is available in the dormitory and is included in the rent. User guides for the internet are provided by the Student Housing Office. Student Housing Office has a limited numbers of internet cables. There for it is best if you bring your own internet cable.

Washing machine / dryer There are limited laundry facilities on the third floor of Robert Baelde Hall. You can purchase laundry coins at the caretaker’s.

Coins are € 1,30 each. If you want to use these machines, you have to write down your name on the timetable hanging on the door.

Before you use the coins, you need to close the door of the washing machine or dryer first! You will lose your coins if you fail to do so. Please keep this area clean.

There are laundrettes in the near vicinity of the building such as: Wasserette Witgoed Oostzeedijk Beneden 77 3061 VN ROTTERDAM tel. 010 - 214 1004

Chemisch Reinigingsbedrijf ‘Soap’ Oostzeedijk Beneden 233-235 3061 VW ROTTERDAM tel. 010 - 412 2829

Hygiene inspection Regularly there are hygiene inspections in the apartment building. You are obliged to keep your unit clean at all times, not just before an inspection.

The inspectors are very strict. If anything is not in order, no excuse will be accepted and the unit has to pay a penalty (see Penalty system). Special interest areas are kitchen, shower and toilet.

Since a new group of students inhabits this building every semester, it is necessary to take good care of the furniture, walls and carpets in order to offer the best possible accommodation to every new guest of the apartment building.

Clogged drains Drain blockages occur because tenants put materials into the drain, which should never go there. Often liquid materials are put “down the drain”, and then solidify and cause clogging. Remember to just let materials harden, then place in trash, instead of in the drain. Don’t pour grease down your drains; keep free of hair and other debris, such as food. To have a plumber come over to fix a plugged sink or fix lavatory and shower drains is quite expensive (€ 100,00) and the whole unit will be charged for the costs made. These costs are taken out of your deposit.

General cleaning Residents are responsible for cleaning their rooms and keeping the common areas tidy.

All kitchen appliances, work surfaces and benches should be cleaned after use.

11 The entrance hall, hallways, stairs etc. are cleaned once a week by I.S.S. a local cleaning company.

Vacuum cleaners Your caretaker has vacuum cleaners for general use. Note that the tenant ‘borrowing’ the vacuum cleaner is responsible for its return and condition. If you decide to give it to a fellow tenant, you still will be hold accountable in case of damage and loss. Please return the vacuum cleaner within 24 hours. In case you do not want to share a vacuum cleaner with other tenants, you can purchase or bring your own vacuum cleaner.

Decorating your room Residents are not permitted to alter or add to any part of the building structure, mechanical, or electrical systems. Students may not make holes, particularly with nails, tacks or screws in the walls, ceiling or floor of their rooms. In every room there is a notice board where you can place your pictures or posters. You will need to state all irregularities on your checklist to avoid charges on your own check out report from Stadswonen.

Chapter 5 Final things to know Complaints If you have any complaints about your accommodation, the procedure is as follows.

Before you file a complaint, make sure you have read the ‘resident’s handbook’.

First go and see your caretaker or if he is not there leave him a message. The caretaker will try to solve the problem or will have Stadswonen fix the problem. The problem has to be solved within a reasonable time depending on the nature of the problem, contractors, special days (such as holidays) etc. Usually a problem should be fixed within two weeks, three at the most.

If the problem is not fixed within a reasonable time file your complaint directly to Student Housing Office by email studenthousingoffice@hro.nl. Clearly state your name, address, date, specific information about your complaint (incl. names of those involved) and other information that would help process your complaint. Finally inform us what type of resolution you are seeking.

Deposit Your deposit can only be transferred if all bank information is available, there are no charges, all rent has been paid (not paying your rent due will affect the release of your grades and diploma’s) and the key is returned to the Student Housing Office personally.

Please make sure you leave your room clean, hand in your key personally (unless other arrangements have been made with the

Student Housing Office) on the end date of your housing contract as we will be compelled to charge € 100,00 per key if you are late.

When you leave your room make sure your bedroom door and windows are locked, the heating is off and that no trash and personal items (clothing, furniture, TV sets etc.) are left behind. If you are the last tenant to leave your unit, you will have to empty and clean the refrigerator and trashcan. You also need to turn off the refrigerator by pulling out its plug.

You will be charged for damages and missing items if you leave your bedroom door unlocked after you have moved out.

If the Student Housing Office has all the information needed and the key to your room, an order to have your deposit minus possible charges will be sent to the manager of Student Housing Office who will then sign the order for approval after which the order will be sent to the Finance Department.

After checking whether the deposit was indeed received, the money will be transferred.

Please note that this procedure might take 2 to 3 months.

NOTE: You will not be able to use the housing security deposit for your last month’s rent payment, as we will not have any security deposit to cover any damages to your room, loss of keys etc. For the very same reasons, we shall not be able to return the deposit in cash upon departure.

In case we will have to use your deposit to settle any unpaid bills, a € 30,00 surcharge will be imposed.

12 Chapter 6 Important phone numbers Emergencies For all emergencies, no matter if you need the police, an ambulance or the fire brigade you should dial 112.

If you need the police, but it is not an emergency: call 0900 - 8844 For minor medical emergencies, you can call the doctor line: 010 – 420 1100.

For minor dental emergencies, you can call the dentist line: 010 – 455 2155.

Emergency help in case of accidents can be supplied by every hospital. Assistance is available 24 hours a day. For other matters, you can’t go to the hospital on your own initiative. If treatment in a hospital is necessary, a doctor will refer you. If you should have a medical emergency of the type that requires first aid, you can go straight to the EHBO (First Aid) for assistance. In the case of other types of emergencies, you can dial 112.

An apotheek (pharmacy / chemist) dispenses drugs on prescription from your family doctor or dentist, while drogisterij (drugstores) are limited to a wide range of over-the-counter, non-prescription medicines.

Most pharmacies are open Monday to Friday from 9.30am to 17.30pm, with at least one pharmacy on-call in each neighbourhood at weekends and at night. You will recognize a pharmacy by its sign with a snake.

The Dutch word for family doctor or GP is huisarts - which literally translates into ‘house doctor’. The general word for doctor is dokter or arts. If you need to see a doctor we suggest you go and see Doctor Oudeman as he treated our foreign students before.

Please note that if you visit a doctor (GP) you will need to pay cash. Don’t forget to ask for the receipts as your insurance will need these.

Dr. I.H.P. Oudeman ‘s Gravendijkwal 24 3014 EB Rotterdam Tel. 010 - 436 2243 If you need a dentist (tandarts in Dutch) please go and see Sanasmile Ruyterstraat 4-6 3071 PJ Rotterdam Tel. 010 - 414 1200 Website www.sanasmile.nl Stadswonen Goudsesingel 66 3011 KD Rotterdam Email shortstay@stadswonen.nl Website www.stadswonen.nl Tel. 010 - 800 7200 Stadwonen’s emergency number after 18.00 hours: 010 – 412 3641 Rotterdam University Student Housing Office, room number K.O2.224 B Kralingse Zoom 91 3063 ND Rotterdam Tel. 010 - 794 6347 / 6237 Fax 010 – 794 6208 Email studenthousingoffice@hro.nl Website www.hro.nl/studenthousingoffice

Chapter 7 Find your way in Rotterdam Explanation: A : Robert Baeldehall B : Rotterdam University, location Kralingse Zoom C : Rotterdam University, location Blaak D : Rotterdam University, location Museumpark E : Rotterdam University, location Academieplein F : Rotterdam University, location Pieter de Hoochweg When you need some information about public transport in Rotterdam, visit: www.ret.nl www.9292ov.nl

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Disclaimer The information contained in this Resident’s Handbook is intended for general information purposes only. All information is subject to change without notice. You should verify all information before relying on it. Decisions based on the information provided are for your own account and at your own risk. The Student Housing Office Rotterdam University has attempted to provide accurate and up-to-date information. This information may include technical or editorial inaccuracies or typographical errors. The Student Housing Office makes no warranties or representations, express or implied, as to whether information contained in e-mail, sites, letters, brochures etc. is accurate, complete or up-to-date.

The Student Housing Office is not obliged to update the information or to correct inaccuracies or errors. No rights can be derived information.

Last updated: January 2011

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