Grandeur of the Seas 5-night Eastern Caribbean Cruise Compass - February 19, 2023

Cruise Compass Day 1 Miami, Florida

C R U ISE C OM P A S S

GRANDEUR OF THE SEAS

TAKE ADVENTURE TO NEW HEIGHTS

Welcome to Grandeur of the Seas! Everyone deserves a vacation. You’ll find endless opportunities to make the most of every moment like game changing activities, world class dining, show stopping entertainment, and plenty of ways to unwind.

TRENDING TODAY

Free Liquor Tasting: Cheers Event

First night only: Say “Salud” to the many ways of sharing good spirits and save up to 50% on Absolut, Bacardi and other top brands. Our larger bottles make the savings even bigger. 21 or older.

7:30 pm, Centrum Shops, Deck 6

Raise a Glass to Big Savings: BOGO 1/2 Off Deluxe Beverage Package

Enjoy your favorite drinks all cruise long. Buy one Deluxe Beverage Package plus 18% gratuity and get one package half off. Offer only available today.

Visit any Bar to purchase.

HELPFUL TIPS FOR TODAY

Luggage Delivery

Due to the high volume of luggage, we will happily deliver luggage until 6:00 pm. If you accidentally packed any prohibited items and your bag was locked please proceed to Deck 5, Guest Services after 6:00 pm to collect your luggage.

Play Smart. Swim Smart. Stay Safe

Make a splash at the pool, but keep safety top of mind, too. Although lifeguards are on duty, adult supervision is still required for children ages 12 and under at all times on the pool deck.

Safe Disposal of Medical Needles

Do you use medical needles? Keep others safe by discarding them properly. Please see your stateroom attendant to request a sharps container.

Safety 1-2-3

In compliance with our Youth Evacuation Plan, children will be given colored wristbands that correspond with their muster stations. In the event of an emergency, Youth Staff will escort all children participating in Adventure Ocean activities to their muster stations for reunification with their parents/guardians.

ADVENTURE AT YOUR FINGERTIPS

Want to book a shore excursion right now? You can research, book a tour and receive instant confirmation right on your phone.

Book today using the Royal Caribbean App

FEELING LUCKY?

You’re already a winner! Use your SeaPass Card at the slots to download $2 in FreePlay for a chance to win up to $100.

Visit our Casino Cashier Desk for more details.

6:30 pm, Casino Royale, Deck 5

DAY 1

Sunday, February 19, 2023

Miami, Florida

DAILY SNAPSHOT

All Aboard: 4:30 pm

Forecast: Mostly Cloudy

Sunrise: 6:56 am

Winds: NE at 10 mph

Departure: 5:00 pm

Temperature: 24°C / 75°F

Sunset: 6:16 pm

Dress Code: Casual

YOUR HEALTH IS OUR PRIORITY

We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.

Face Masks At A Glance

Masks are optional unless required by local regulation

Some destinations we visit may require masks. These protocols are subject to change.

Taking Care Of You

If you need medical assistance, please dial extension 51 from your stateroom phone to make an appointment.

GOOD TO KNOW

Alcohol Policy

Bar personnel may request verification age for service. The minimum drinking age onboard ships sailing from North America is 21.

Arcade Charges

Children’s SeaPass cards can be activated directly at the arcade even if those accounts have been deactivated for charging privileges. Please see the Guest Services on Deck 5 for further information.

Assistive Listening System (ALS)

Guests may request and sign out Assistive Listening Systems (ALS) or Assistive Listening Devices (ALD) available at the Guest Services Desk.

SeaPass Card Cash Limit

The credit limit for cash SeaPass cards is $300. Once this limit is reached, the account will be deactivated. To reactivate, a cash deposit is needed or simply link a credit card. Visit Guest Services to learn more.

Smoking

All Royal Caribbean ships are non–smoking (including e–cigarettes) except for designated areas in the Casino and open area Deck 5, 9 Portside. Please be sure to properly dispose of cigarettes, cigars, and pipe tobacco.

Watch the Royal Caribbean App then check in at your assigned assembly station at 11:00 am – 4:30 pm Deck 5.

Guess the Weight & Win

Take your best guess and win! If you correctly guess the weight of our featured artwork, you’ll be entered to receive a fabulous prize at one of our upcoming art auctions. Noon, Art Gallery, Deck 6

Win Diamond Jewelry & Amazing Raffle Prizes!

Learn all about shopping this cruise exclusive collections and incredible savings right here onboard! Receive shopping maps, VIP discount cards, free jewelry and a chance to win diamond jewelry. Everyone attending will receive a cruise ship royal rope bracelet. Seating is very limited get there early!

3:00 pm, Palladium Theater, Deck 5

Early Bird Photo Package Savings

Pre purchase your Photo package and save big! Receive 20% off a photo package on the first 2 days of your cruise. Stop by the Photo Gallery Deck 6 to learn more.

It’s All In The Card

Use your SeaPass card at the gaming tables and slot machines to earn free drinks, Freeplay, onboard credit and more. See the Casino Host for more details.

Casino Royale, Deck 5

Satisfy Your Every Craving

Experience our amazing Specialty restaurants onboard and savor flavors from all over the globe right here on deck. Purchase your specialty dining package today to upgrade your dinner plans for the entirety of your getaway and take advantage of our Today only 15% additional discount on any Dining Package option. Visit any Specialty Restaurant to Purchase

Share Every Unforgettable Moment In Real Time

With the SURF + STREAM voyage package you can video chat and stream your favorite TV shows, movies and music from $23.99 per day. Connect to “Wi-Fi-Guest-Grandeur” and go to login.com to get started.

Internet assistance available at the Voom Desk, Deck 5

Take a Tour. Enter to Win.

Join us for a tour of the Vitality Day Spa & Fitness Center. Learn about our luxurious treatments such as seaweed wraps, hot stone massages, anti-aging facials, & salon services. Plus enter our Free raffle for the chance to win up to $500 in spa services.

Vitality Spa, Deck 9

JOIN THE CLUB!

Take advantage of up to $600 dollars off or onboard credit+ pay only $100 per person deposit on select fares while maintaining your partnership with your travel agent. NextCruise, Centrum, Deck 4

IN THE SPOTLIGHT

Welcome Aboard Showtime Starring Andrew Kennedy

Bilingual entertainer Andrew Kennedy is one of the most hysterical comedians today. Raised in South America, the Caribbean and Asia by a Colombian mother and British father, this entertainer promotes cultural diversity through comedy. Also featuring your Cruise Director Talita and a welcome aboard performance with Royal Caribbean Singers and Dancers and the Grandeur of the Seas Orchestra.

9:30 pm, Palladium Theater, Decks 5, 6

(One Show for All Guests)

Please refrain from using your smart phone and/or 2–way radio during performances. Please arrive at least 15 minutes prior to the show so our staff can accommodate you in your seat. ”Assistive Listening System” available at Guest Services, Deck 5.

DAYTIME ADVENTURES

Sail Away Party

A chance to watch the amazing views while saying goodbye to port. Live music and line dancing on the pool deck will get you in the mood to party while heading out to sea.

4:45 pm, Poolside, Deck 9

Daily Trivia

Get stumped. Come to the Centrum and pick up a copy of today’s Trivia Quiz. Complete it at your leisure and return later to check your answers.

Centrum, Deck 4

EVENING THRILLS

Majority Rules! Game Show

The game where no answers are right or wrong. Can you name the majority though? It sounds simple but it can be quite tricky. Join your Entertainment Activities Team in this fun game show tonight.

8:00 pm, Centrum, Deck 4

HUSH! Silent Disco Dance Party (18+)

Shhhh! You’re invited! A party where everyone wears headphones? That’s right! It’s called HUSH! Silent Party. We supply the headphones and you get complete control over your listening experience. Join your Resident DJ Ice in an all–out battle for dance floor supremacy or just take off your headphones and enjoy the silence while everyone else is dancing away and singing along at the top of their lungs. It’s fun, funny and tonight!

10:30 pm, Viking Crown Lounge, Deck 11

Whether you’re in search for snacks, pastries, sandwiches or complimentary beverages you will find it at Park Cafe for lunch, Deck 9, Aft. For late night snacks. A slice of paradise, hot and gooey mozzarella, the perfect crust, and topping that’ll make your head spin that’s amore.

Windjammer Theme Dinner: All American Classics

From buttermilk fried chicken to Maryland-style crab cakes and Manhattan clam chowder, we’re honoring the dishes that fill the melting pot of the United States with flavor. Soak up every flavor tonight only at the Windjammer

Dress Code for Windjammer and Restaurants onboard

As a courtesy to all and a gentle reminder, please ensure you pop a top on and dry yourself off before dining in the Windjammer and our Restaurants onboard. Thanks for your cooperation.

FOOD FOR THOUGHT

• Reservations are preferred for all dining venues. Please visit the App, stop by dining venues or dial 7000 for reservations. Dress codes may apply.

• A standard Room Service fee of $7.95 applies to all items listed in the all–day menu and the American section of the breakfast menu.

Please bring your SeaPass card to all activities. Certain age, height, weights and clothing requirements may apply. Please check activity signage for more information. For the well–being of everyone onboard, some members of our security team will be wearing body cameras as part of their uniform.

MIAMI PORT AGENT CONTACT INFORMATION

RAMIRO HURTADO +1 754 303 1101 agentmiami@farovi.com

MIAMI FLORIDA

FBI Miami Field Office - (305) 944 - 9101

USCG Sector Miami Command Center - (305) 535 - 4472

AS VIP AS CAN BE

Enjoy a gourmet fare five–course meal and wine, presented by your Executive Chef. This private epicurean experience is a guest treat.

Dial 7000 for reservations, Chef’s Table Dining Room, Deck 4

DAY 1

Sunday, February 19, 2023 Miami, Florida

GOOD TO KNOW DECK TIME

THINGS TO DO

FITNESS & SHOPS

If you are experiencing any of the symptoms below, do not leave your stateroom and call the Medical Center immediately at extension 51 to make an appointment.

Cruise Compass Day 2 CocoCay, Bahamas

C R U ISE C OM P A S S

GRANDEUR OF THE SEAS

THIS IS YOUR PERFECT DAY

We invite you to explore a destination that resets adventure to a whole new level. A destination bolder than any other, available only on Royal. At Perfect Day at CocoCay, you’ll discover endless ways to fill your day with one of a kind experiences. Choose your thrills on any of our 13 water slides, or chill at the largest freshwater pool in the Caribbean, Oasis Lagoon.

TRENDING TODAY

Early Bird Photo Special Extended!

We have extended our Early Bird Photo Special one additional day! Don’t miss out on your last chance to pre-purchase your photo package and save big.

10:00 am, Photo Gallery, Deck 6

Latin Fiesta

Everyone loves a party! Especially one with Latin flavors! Come join in on the Centrum for our Fiesta for fun, dancing and Latin music.

10:30 pm, Centrum, Deck 4

HELPFUL TIPS FOR TODAY

SeaPass Card

Please note that guests are required to bring only their SeaPass Card

Perfect Pier Safety

As you make your way to Perfect Day at CocoCay, we ask that you please walk-in between the flags on the pier and refrain from jumping into the water from the pier or arrivals bridge. There are plenty of adventures and thrills to be had on the island plus, this is a safety issue.

Tips to Have the Perfect Day at CocoCay

1. Little adventurers need swim diapers to use the island’s pools and Splashaway Bay.

2. While we all love wildlife, please do not feed the seagulls.

3. Sorry, no fishing or taking home any marine life as souvenirs.

THE PERFECT SPA DAY

Indulge mind, body and soul for 75 glorious minutes with all of these treatments for only $179: Full Body Massage, Invigorating Skin Brushing, ELEMIS Touch Facial, Foot and Ankle Massage, and Scalp Massage.

Vitality Spa, Deck 9

PLAY YOUR MYSTERY CREDITS

Download $2 in Freeplay with a chance to win up to $100 before it’s too late! Offer expires at midnight.

Casino Royale, Deck 5

DAY 2

Monday, February 20, 2023

CocoCay, Bahamas

DAILY SNAPSHOT

Arrival: 7:00 am

Forecast: Mostly Sunny

Sunrise: 6:35 am

Winds: ENE at 9 mph

All Aboard: 4:30 pm

Temperature: 24°C / 75°F

Sunset: 6:01 pm

Dress Code: Casual

Gangway Location: Deck 1 (midship)

YOUR HEALTH IS OUR PRIORITY

We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.

Face Masks At A Glance

Masks are optional unless required by local regulation

Some destinations we visit may require masks. These protocols are subject to change.

GOOD TO KNOW

Children’s Personal Flotation Devices (PFD)

For the safety and wellbeing of children, children’s swimming pool personal flotation devices are available free of charge at the pool deck areas. Personal flotation devices (PFDs) are for use onboard the Grandeur of the Seas and cannot be taken off the ship.

Cruise Vessel Security & Safety Act (CVSSA)

The Security Guide and embassy information is available for your review at the Guest Services desk. Additionally, you can find this information listed on our Company website.

Lost & Found

Please alert Guest Services if you have lost or misplaced any items prior to your departure. You can use www. chargerback.com to report lost items after you leave the ship. Lost and Found will hold items for 30 days.

Personalized Services for Guests with Visual Disabilities

The Company provides personalized service to all guests with visual disabilities across the fleet, in compliance with the requirement of the Americans with Disabilities Act (ADA) and EU Regulation 1177/2010.

Port Advisory

Please note each port is under the control of the local authorities and all persons may be searched for illegal substances. Please cooperate with the local authorities.

Take A Towel And Dive Into Adventure

With your SeaPass card, you can check out as many towels needed after each new adventure Make sure to bring your towel back when you’re done! A $25 replacement fee will be charged to your SeaPass card for each unreturned towel.

Let’s Get Digital

Download the Royal App on your phone and conveniently access your Cruise Compass to plan your days onboard.

Thomas Kinkade Exhibition And Sale

Fans of the legendary ”Painter of Light” should not miss this. This is your ONE opportunity to view the Art Gallery’s entire Kinkade collection.

5:00 pm, South Pacific Lounge, Deck 6

Designer Handbags: Up to 30% Off

Elevate your style with trendy, chic and all out fashionable handbags from your favorite designer brands at up to 30% off. Get there early for the best selection!

6:00 pm, Centrum Shops, Deck 6

A Cut Above The Rest

Our exceptional prime meat is joined by Maine lobster, grilled branzino and other succulent dishes paired with addictive sides & irresistible desserts. Reservations suggested and walk-ins welcome.

Chop’s Grille, Deck 6 (RP)

A Look Behind The Scenes

Ever wonder how much food it takes to feed an entire cruise ship or how many thousand pounds of laundry are done during a sailing? Join us for an All Access Tour to find out. Book at the Shore Excursions Desk, Deck 5 or through Royal Caribben App.

Spa Topia

Indulge from head to toe for 75 glorious minutes with all of these treatments: Full-Body Hot Stone or Bamboo Massage, Full-Body Skin Brushing, Foot and Ankle Massage, Hand and Arm Massage. Today only $169.

Vitality Spa, Deck 9

SURF + STREAM at sea

Enjoy the fastest internet at sea, even on a sea day! SURF the web or SURF + STREAM your favorite movies, music as well as video chat. Connect to “WiFi-Guest-Grandeur” and go to login.com to get started.

Internet assistance available at the Voom Desk, Deck 4

You Lucky Duck

Pick your favorite rubber ducky buddy and control the claw to pick it up. Go a little to the left, a little to the right push the button and hope for the best. But don’t worry, every player is a winner here.

Visit the Arcade, Deck 10

THE ICON OF VACATIONS

This is more than a vacation upgrade. It’s the best family vacation in the world. A first of it’s kind Royal Caribbean adventure where you’ll have the time of your life, multiple times a day. Introducing the Icon of the Seas, now available for booking!

Visit the NextCruise Desk to book today. Centrum, Deck 4

IN THE SPOTLIGHT

Production Showtime: Broadway Rhythm and Rhyme

Starring the Royal Caribbean Singers & Dancers as they take a trip down Broadway’s memory lane with witty and original renditions of classic scores from Broadway stage hits. Whether you love classic or contemporary, you’ll feel like you were set down right in the heart of the Great White Way.

8:00 pm and 10:15 pm, Palladium Theater, Decks 5, 6

Please refrain from using your smart phone and/or 2–way radio during performances Please arrive at least 15 minutes prior to the show so our staff can accommodate you in your seat. ”Assistive Listening System” available at Guest Services, Deck 5.

DAYTIME ADVENTURES

Origami Class

From the fortune tellers you learned as a kid to decorative paper cranes, there’s plenty to try! Join the Activities teams and get creative today!

11:00 am, Schooner Bar, Deck 6

Latin Dance Class

It’s time to put your dancing shoes and get those hips ready for a fun dance class!

4:00 pm, Centrum, Deck 4

EVENING THRILLS

Movie on Deck

Nothing beats the big screen, the dimming of the lights, the hum of the projector and sense of excitement in the air! Today’s feature is Thor: Love and Thunder (PG, 1h 45m).

6:30 pm and 9:45 pm, Poolside, Deck 9

Finish That Lyric Game Show

The name says it all – can you do it? The winner takes it all!

9:00 pm, Centrum, Deck 4

Adult Karaoke

Do you like to sing? Then this is the perfect event for you. Howl at the moon and entertain your fellow guests late at night.

10:00 pm, South Pacific Lounge, Deck 6

Whether you’re in search for snacks, pastries, sandwiches or complimentary beverages you will find it at Park Cafe for lunch, Deck 9, Aft. For late night snacks. A slice of paradise, hot and gooey mozzarella, the perfect crust, and topping that’ll make your head spin that’s amore.

Windjammer Theme Dinner: Savor La France

Transport yourself to a quaint Parisian bistro tonight only at the Windjammer. Get your fill of luxurious Franco-flavors like coq au vin and baguettes galore.

Dress Code for Windjammer and Restaurants onboard

As a courtesy to all and a gentle reminder, please ensure you pop a top on and dry yourself off before dining in the Windjammer and our Restaurants onboard. Thanks for your cooperation.

FOOD FOR THOUGHT

• Reservations are preferred for all dining venues. Please visit the App, stop by dining venues or dial 7000 for reservations. Dress codes may apply.

• A Standard Room Service fee of $7.95 applies to all items listed in the all–day menu and the American section of the breakfast menu .

Please bring your SeaPass card to all activities. Certain age, height, weights and clothing requirements may apply. Please check activity signage for more information. For the well–being of everyone onboard, some members of our security team will be wearing body cameras as part of their uniform.

COCOCAY PORT AGENT CONTACT INFORMATION

Ellicson Brennon / Avanta Rolle +1 242-451-2002 / +1 242-558-8625 / +1 242-636-2441

ellicson@outlook.com / operations@unitedshippingnassau.com United Shipping Co., Nassau Limited 5th Floor Centreville House 2nd Terrace West, Collins Avenue Nassau, Bahamas

Local Law Enforcement

Great Harbor Cay Police, Great Harbor Cay, Berry Islands Phone: 242-367-8344

DRINK OF THE DAY

Get on island time with today’s drink of the day — the Blue Hawaiian. Made with rum, pineapple juice and Blue Curaçao, this tropical drink tastes like vacation. Try it today and raise a glass to adventure. $11 plus 18% gratuity.

Order at any Bar onboard.

Monday, February 20, 2023 CocoCay, Bahamas GOOD

DAY 2

PERFECT

Volleyball Competition ( Sign up 1:45 pm) South Beach, Volleyball

PERFECT DAY ISLAND LIVE MUSIC

• Loss of taste or smell

• Sore throat

If you are experiencing any of the symptoms below, do not leave your stateroom and call the Medical Center immediately at extension 51 to make an appointment. • Fever or chills • Cough • Shortness of breath • Fatigue; muscle or body aches

• Headache

• Congestion or runny nose

• Nausea or vomiting

Staterooms

Where can I find my stateroom number?

Your stateroom number is listed in the Royal App (tap on the person icon) and on your Set Sail pass available at the bottom of the home screen. The last 3 digits of your stateroom number are also on your SeaPass Card. Onboard, use the Way Finders TVs located in each elevator lobby to map your stateroom’s exact location.

Who do I contact if I need anything?

• Stateroom Requests: please reach out to your stateroom attendant

• Shore Excursions: visit our Shore Excursions Desk on Deck 5

• Dining reservations: Dial 7000 from your stateroom phone or visit main dining room Deck 5

• All other Inquiries: visit our Guest Services Desk on Deck 5 or dial 0 from your s tateroom phone

Internet

How can I purchase internet?

Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network (Wi-Fi-Guest-Grandeur) and open your web browser to view available packages for your sailing.

Trouble connecting? Try these steps:

1. Ensure your device is in AIRPLANE MODE

2. Turn your Wi-Fi ON and connect to “WiFi-Guest-Grandeur”

3. On the pop up, click “Access Internet,” or type login.com in your web browser

Internet Assistance Desk is located by Guest Services Deck 5 on Embarkation Day. For additional assistance, visit our VOOM Internet Service Desk on Deck 4, Centrum on the portside or dial 6210 from your stateroom phone.

I have a pre-paid internet package. How do I activate it?

To activate your pre-paid package, connect to the shipboard network (Wi-FiGuest-Grandeur), open up your internet browser, and register. After tapping “Next,” you’ll see a coupon for the package you purchased displaying a cost of $0.00.

Royal Caribbean App

What can I use the Royal Caribbean App for onboard?

Make the most of your time onboard by planning your cruise in the Royal Caribbean App. No need to wait in line – book dining, shows and shore excursions via the App! You can also view

the Daily Planner, deck maps, your onboard account, change credit card, restaurant and bar menus. The app is free to download and use and is available in both the Apple App Store and the Google Play Store.

How do I connect to the App?

An internet package isn’t required to use the Royal App. Simply connect to the shipboard network (Wifi-Guest-Grandeur), and you’re all set!

If you haven’t already downloaded the app, type login.com to your internet browser and click on “Use our app for free” to download. Please note, guests must be at least 13 years old to use the app.

How does Guest Chat work?

Guest Chat is a for-purchase feature in the Royal Caribbean App that allows you to communicate with other guests onboard. To use this feature, you must be at least 13 years of age and connected to the ship’s Wi-Fi network.

In the app, click the chat bubble icon in the top right, create your account, and confirm that you accept the $1.99 per person, per day charge. Please note, chat must be purchased for the full length of the cruise. All guests who wish to communicate with each other will need to purchase the feature.

I can’t see anything on the Royal App. What should I do?

In the event you’re unable to view any details in the app, try these steps:

• Be sure you’re connected to “Wifi-Guest-Grandeur.”

• Try putting your phone in airplane mode, especially on embarkation day.

• Verify in the app settings that your Guest Account information (name, email, date of birth) matches the information you used when booking your cruise.

• If the problem persists, please visit our Digital Manager next to the VOOM Internet Service Desk on Deck 5 from 11:00 am to 3:30 pm – ON BOARDING DAY.

Onboard Expense Account

How do I setup a Royal Caribbean SeaPass or Onboard Expense Account?

If you haven’t already set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 5. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash.

Important Information:

When deciding which credit/debit card to associate with your SeaPass account, please note that a temporary authorization (hold) of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. While not actual charges, these

holds will reduce available funds. Most holds are released within 3 to 5 business days after your cruise ends but can take up to 30 days depending on your bank. Please contact your bank or financial institution as only they can remove holds. Royal Caribbean International doesn’t control how long holds remain.

How do I pay for things onboard?

Our ships utilize a cashless system. Once your Onboard Expense Account has been set up, simply present your SeaPass Card any time you’d like to make a purchase.

Can I change my form of payment after I’ve set up my account?

The form of payment on your onboard expense account can be updated in the Royal Caribbean App or at the Guest Services Desk on Deck 5. Please note, prior holds will remain on the original card until final charges are submitted at the end of the cruise

Can I add additional guests to my Onboard Expense Account?

Yes, additional guests from your stateroom or another stateroom may be added as authorized users on your account. Please visit our Guest Services Desk to do this.

How can I track my onboard spending?

All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a statement will be delivered the night prior to debark (the final morning of your cruise). A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise.

How do I settle my onboard charges?

If you set up your account with a credit or debit card, we’ll automatically post the final charge to your card on file. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.

I have Onboard Credits (OBC). How can I use them?

Available onboard credit amounts can be viewed on your account beginning on Day 2 of your sailing via the Royal App. On the last day of your cruise, all onboard credits will be applied to your outstanding account balance before additional payment methods are charged. If your OBC is refundable (not associated to a promotion), any remaining unused balance will be refunded to your card on file. If your OBC is promotional, the value is “use it or lose it” and any remaining amounts will be forfeit at the end of the cruise.

Can limits be placed by parents or guardians on arcade spending?

While our system automatically sets a $50 per person per day limit, this can be increased/ decreased to any preferred amount. Just ask your friendly Arcade Attendant to adjust it. Please note, this is a daily limit. A cruise limit cannot be set.

Dining

How can I make specialty restaurant reservations?

Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 7000 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre’D outside.

How can I update my dinner seating?

Please visit the Maitre’D outside the Main Dining Room to make changes to your seating.

Is Room Service available?

Yes! Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial 7000 from your stateroom phone.

Beverages

Where can I purchase a beverage package?

Beverage packages can be purchased or upgraded at any bar on the ship. Please note, an 18% gratuity is automatically added to all beverage package purchases.

I pre-purchased a beverage package. Where can I get my soda cup?

A soda cup for your pre-purchased beverage package can be collected at any bar onboard.

I have pre-purchased a coffee card. Where I can get my card?

To pick up your coffee card, stop by Café Promenade on Deck 6.

Shore Excursions

How do I book Shore Excursions?

Shore excursions can be booked through the Royal App on your mobile device, through the kiosks in front of the Shore Excursions Desk on Deck 5, or directly with our Shore Excursions Team. For more information or assistance, feel free to chat with our team at their desk

Can limits be placed by parents or guardians on arcade spending?

While our system automatically sets a $50 per person per day limit, this can be increased/ decreased to any preferred amount. Just ask your friendly Arcade Attendant to adjust it. Please note, this is a daily limit. A cruise limit cannot be set.

Dining

How can I make specialty restaurant reservations?

Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 7000 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre’D outside.

How can I update my dinner seating?

Please visit the Maitre’D outside the Main Dining Room to make changes to your seating.

Is Room Service available?

Yes! Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial 7000 from your stateroom phone.

Beverages

Where can I purchase a beverage package?

Beverage packages can be purchased or upgraded at any bar on the ship. Please note, an 18% gratuity is automatically added to all beverage package purchases.

I pre-purchased a beverage package. Where can I get my soda cup?

A soda cup for your pre-purchased beverage package can be collected at any bar onboard.

I have pre-purchased a coffee card. Where I can get my card?

To pick up your coffee card, stop by Café Promenade on Deck 6.

Shore Excursions

How do I book Shore Excursions?

Shore excursions can be booked through the Royal App on your mobile device, through the kiosks in front of the Shore Excursions Desk on Deck 5, or directly with our Shore Excursions Team. For more information or assistance, feel free to chat with our team at their desk

between 11:00 am – 8:00 pm on boarding day. Please check your cruise compass for desk hours.

When will I receive my shore excursions tickets?

All shore excursion tickets will be delivered to your stateroom by your stateroom attendant the night prior to each port.

Entertainment

How do I book show reservations?

Reservations aren’t required for our shows. Just arrive before showtime and get ready to sit back, relax, and enjoy!

Is there a charge for the shows?

No, all shows are complimentary!

Crown & Anchor Society

What are my onboard benefits?

All available offers for your Crown & Anchor tier have been loaded to your SeaPass card. For more information on your Crown & Anchor Society benefits, please click here.

Have questions regarding tier changes, amenities, etc.?

Visit our Loyalty Ambassador Desk on Deck 5 from 1:00 PM – 5:00 PM on boarding day. Please check your cruise compass for desk hours.

Adventure Ocean

How can I register my children for Adventure Ocean?

To register your children, please visit our Adventure Ocean Club on Deck 10 Forward between 1:30 PM to 5:00 PM on boarding day. Please check your cruise compass for desk hours.

What are the hours for the Adventure Ocean program?

Daily hours for the Adventure Ocean program will be posted outside of the club area. Hours can also be found in the Royal Caribbean App.

Gratuities

How much are gratuities?

If not already pre-paid in advance, a $16.00 USD gratuity ($18.50 USD for Suite guests) is added to each guest’s onboard account daily to help recognize superior service from crew during your cruise. This gratuity is shared amongst dining & culinary services staff, stateroom attendants, and other hotel services teams working behind the scenes.

In addition to daily gratuities, an 18% gratuity is automatically added to all beverage, mini bar items, specialty dining, and spa & salon purchases.

Medical Facility

Where is the Medical Facility located, and what are the operating hours?

If you feel unwell at any point during your time with us, please contact our medical team by dialing 51 on your stateroom phone to make an appointment. The Medical Facility is located on Deck 1 and is open from 4:00 PM to 7:00PM. If you are experiencing an emergency, dial 911 on any ship phone.

Health & Safety Protocols

Are face masks required?

Onboard face masks are optional for fully vaccinated guests and recommended for unvaccinated children while onboard. Guests under 2 years old don’t need to wear a mask. Please note, some destinations we visit may require masks. These protocols are subject to change.

Smoking Areas

While our ships are designated as non-smoking, we have certain designated areas of the ship where it is allowed. Smoking areas are located on the outer decks (Deck 5 & 9 Port Side) and inside Casino Royale (Deck 5) while actively playing. Smoking is not permitted inside any stateroom, on any stateroom balcony, or inside any interior public space.

Departure

What is the difference between Self-Assist Early Departure and Regular Departure?

SELF-ASSIST EARLY DEPARTURE

For guests who want to depart the ship early and can manage their luggage themselves. Please note, wheelchair assistance cannot be provided for the Self-Assist program.