
15 minute read
C R U ISE C OM P A S S GRANDEUR OF THE SEAS
This Is Your Perfect Day
We invite you to explore a destination that resets adventure to a whole new level. A destination bolder than any other, available only on Royal. At Perfect Day at CocoCay, you’ll discover endless ways to fill your day with one of a kind experiences. Choose your thrills on any of our 13 water slides, or chill at the largest freshwater pool in the Caribbean, Oasis Lagoon.
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Early Bird Photo Special Extended!
We have extended our Early Bird Photo Special one additional day! Don’t miss out on your last chance to pre-purchase your photo package and save big.
10:00 am, Photo Gallery, Deck 6
Latin Fiesta
Everyone loves a party! Especially one with Latin flavors! Come join in on the Centrum for our Fiesta for fun, dancing and Latin music.
10:30 pm, Centrum, Deck 4
Helpful Tips For Today
SeaPass Card
Please note that guests are required to bring only their SeaPass Card
Perfect Pier Safety
As you make your way to Perfect Day at CocoCay, we ask that you please walk-in between the flags on the pier and refrain from jumping into the water from the pier or arrivals bridge. There are plenty of adventures and thrills to be had on the island plus, this is a safety issue.
Tips to Have the Perfect Day at CocoCay
1. Little adventurers need swim diapers to use the island’s pools and Splashaway Bay.
2. While we all love wildlife, please do not feed the seagulls.
3. Sorry, no fishing or taking home any marine life as souvenirs.
The Perfect Spa Day
Indulge mind, body and soul for 75 glorious minutes with all of these treatments for only $179: Full Body Massage, Invigorating Skin Brushing, ELEMIS Touch Facial, Foot and Ankle Massage, and Scalp Massage.
Vitality Spa, Deck 9
Play Your Mystery Credits
Download $2 in Freeplay with a chance to win up to $100 before it’s too late! Offer expires at midnight.
Casino Royale, Deck 5
Day 2
Monday, February 20, 2023
CocoCay, Bahamas
Daily Snapshot
Arrival: 7:00 am
Forecast: Mostly Sunny
Sunrise: 6:35 am
Winds: ENE at 9 mph
All Aboard: 4:30 pm
Temperature: 24°C / 75°F
Sunset: 6:01 pm
Dress Code: Casual
Gangway Location: Deck 1 (midship)
Your Health Is Our Priority
We’re all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.
Face Masks At A Glance
Masks are optional unless required by local regulation
Some destinations we visit may require masks. These protocols are subject to change.
Good To Know
Children’s Personal Flotation Devices (PFD)
For the safety and wellbeing of children, children’s swimming pool personal flotation devices are available free of charge at the pool deck areas. Personal flotation devices (PFDs) are for use onboard the Grandeur of the Seas and cannot be taken off the ship.
Cruise Vessel Security & Safety Act (CVSSA)
The Security Guide and embassy information is available for your review at the Guest Services desk. Additionally, you can find this information listed on our Company website.
Lost & Found
Please alert Guest Services if you have lost or misplaced any items prior to your departure. You can use www. chargerback.com to report lost items after you leave the ship. Lost and Found will hold items for 30 days.
Personalized Services for Guests with Visual Disabilities
The Company provides personalized service to all guests with visual disabilities across the fleet, in compliance with the requirement of the Americans with Disabilities Act (ADA) and EU Regulation 1177/2010.
Port Advisory
Please note each port is under the control of the local authorities and all persons may be searched for illegal substances. Please cooperate with the local authorities.
Take A Towel And Dive Into Adventure
With your SeaPass card, you can check out as many towels needed after each new adventure Make sure to bring your towel back when you’re done! A $25 replacement fee will be charged to your SeaPass card for each unreturned towel.
Let’s Get Digital
Download the Royal App on your phone and conveniently access your Cruise Compass to plan your days onboard.
Thomas Kinkade Exhibition And Sale
Fans of the legendary ”Painter of Light” should not miss this. This is your ONE opportunity to view the Art Gallery’s entire Kinkade collection.
5:00 pm, South Pacific Lounge, Deck 6
Designer Handbags: Up to 30% Off
Elevate your style with trendy, chic and all out fashionable handbags from your favorite designer brands at up to 30% off. Get there early for the best selection!
6:00 pm, Centrum Shops, Deck 6
A Cut Above The Rest
Our exceptional prime meat is joined by Maine lobster, grilled branzino and other succulent dishes paired with addictive sides & irresistible desserts. Reservations suggested and walk-ins welcome.
Chop’s Grille, Deck 6 (RP)
A Look Behind The Scenes
Ever wonder how much food it takes to feed an entire cruise ship or how many thousand pounds of laundry are done during a sailing? Join us for an All Access Tour to find out. Book at the Shore Excursions Desk, Deck 5 or through Royal Caribben App.
Spa Topia
Indulge from head to toe for 75 glorious minutes with all of these treatments: Full-Body Hot Stone or Bamboo Massage, Full-Body Skin Brushing, Foot and Ankle Massage, Hand and Arm Massage. Today only $169.
Vitality Spa, Deck 9
SURF + STREAM at sea
Enjoy the fastest internet at sea, even on a sea day! SURF the web or SURF + STREAM your favorite movies, music as well as video chat. Connect to “WiFi-Guest-Grandeur” and go to login.com to get started.
Internet assistance available at the Voom Desk, Deck 4
You Lucky Duck
Pick your favorite rubber ducky buddy and control the claw to pick it up. Go a little to the left, a little to the right push the button and hope for the best. But don’t worry, every player is a winner here.
Visit the Arcade, Deck 10
The Icon Of Vacations
This is more than a vacation upgrade. It’s the best family vacation in the world. A first of it’s kind Royal Caribbean adventure where you’ll have the time of your life, multiple times a day. Introducing the Icon of the Seas, now available for booking!
Visit the NextCruise Desk to book today. Centrum, Deck 4
In The Spotlight
Production Showtime: Broadway Rhythm and Rhyme
Starring the Royal Caribbean Singers & Dancers as they take a trip down Broadway’s memory lane with witty and original renditions of classic scores from Broadway stage hits. Whether you love classic or contemporary, you’ll feel like you were set down right in the heart of the Great White Way.
8:00 pm and 10:15 pm, Palladium Theater, Decks 5, 6
Please refrain from using your smart phone and/or 2–way radio during performances Please arrive at least 15 minutes prior to the show so our staff can accommodate you in your seat. ”Assistive Listening System” available at Guest Services, Deck 5.
Daytime Adventures
Origami Class
From the fortune tellers you learned as a kid to decorative paper cranes, there’s plenty to try! Join the Activities teams and get creative today!
11:00 am, Schooner Bar, Deck 6
Latin Dance Class
It’s time to put your dancing shoes and get those hips ready for a fun dance class!
4:00 pm, Centrum, Deck 4
Evening Thrills
Movie on Deck
Nothing beats the big screen, the dimming of the lights, the hum of the projector and sense of excitement in the air! Today’s feature is Thor: Love and Thunder (PG, 1h 45m).
6:30 pm and 9:45 pm, Poolside, Deck 9
Finish That Lyric Game Show
The name says it all – can you do it? The winner takes it all!
9:00 pm, Centrum, Deck 4
Adult Karaoke
Do you like to sing? Then this is the perfect event for you. Howl at the moon and entertain your fellow guests late at night.
10:00 pm, South Pacific Lounge, Deck 6
Whether you’re in search for snacks, pastries, sandwiches or complimentary beverages you will find it at Park Cafe for lunch, Deck 9, Aft. For late night snacks. A slice of paradise, hot and gooey mozzarella, the perfect crust, and topping that’ll make your head spin that’s amore.
Windjammer Theme Dinner: Savor La France
Transport yourself to a quaint Parisian bistro tonight only at the Windjammer. Get your fill of luxurious Franco-flavors like coq au vin and baguettes galore.
Dress Code for Windjammer and Restaurants onboard
As a courtesy to all and a gentle reminder, please ensure you pop a top on and dry yourself off before dining in the Windjammer and our Restaurants onboard. Thanks for your cooperation.
Food For Thought
• Reservations are preferred for all dining venues. Please visit the App, stop by dining venues or dial 7000 for reservations. Dress codes may apply.
• A Standard Room Service fee of $7.95 applies to all items listed in the all–day menu and the American section of the breakfast menu .
Please bring your SeaPass card to all activities. Certain age, height, weights and clothing requirements may apply. Please check activity signage for more information. For the well–being of everyone onboard, some members of our security team will be wearing body cameras as part of their uniform.
COCOCAY PORT AGENT CONTACT INFORMATION
Ellicson Brennon / Avanta Rolle +1 242-451-2002 / +1 242-558-8625 / +1 242-636-2441 ellicson@outlook.com / operations@unitedshippingnassau.com United Shipping Co., Nassau Limited 5th Floor Centreville House 2nd Terrace West, Collins Avenue Nassau, Bahamas
Local Law Enforcement
Great Harbor Cay Police, Great Harbor Cay, Berry Islands Phone: 242-367-8344
DRINK OF THE DAY
Get on island time with today’s drink of the day — the Blue Hawaiian. Made with rum, pineapple juice and Blue Curaçao, this tropical drink tastes like vacation. Try it today and raise a glass to adventure. $11 plus 18% gratuity.
Order at any Bar onboard.
Monday, February 20, 2023 CocoCay, Bahamas GOOD
Day 2
Perfect
Volleyball Competition ( Sign up 1:45 pm) South Beach, Volleyball
Perfect Day Island Live Music
• Loss of taste or smell
• Sore throat
If you are experiencing any of the symptoms below, do not leave your stateroom and call the Medical Center immediately at extension 51 to make an appointment. • Fever or chills • Cough • Shortness of breath • Fatigue; muscle or body aches
• Headache
• Congestion or runny nose
• Nausea or vomiting
Staterooms
Where can I find my stateroom number?
Your stateroom number is listed in the Royal App (tap on the person icon) and on your Set Sail pass available at the bottom of the home screen. The last 3 digits of your stateroom number are also on your SeaPass Card. Onboard, use the Way Finders TVs located in each elevator lobby to map your stateroom’s exact location.
Who do I contact if I need anything?
• Stateroom Requests: please reach out to your stateroom attendant
• Shore Excursions: visit our Shore Excursions Desk on Deck 5
• Dining reservations: Dial 7000 from your stateroom phone or visit main dining room Deck 5
• All other Inquiries: visit our Guest Services Desk on Deck 5 or dial 0 from your s tateroom phone
Internet
How can I purchase internet?
Purchase Internet packages from your device! Simply connect to the shipboard Wi-Fi network (Wi-Fi-Guest-Grandeur) and open your web browser to view available packages for your sailing.
Trouble connecting? Try these steps:
1. Ensure your device is in AIRPLANE MODE
2. Turn your Wi-Fi ON and connect to “WiFi-Guest-Grandeur”
3. On the pop up, click “Access Internet,” or type login.com in your web browser
Internet Assistance Desk is located by Guest Services Deck 5 on Embarkation Day. For additional assistance, visit our VOOM Internet Service Desk on Deck 4, Centrum on the portside or dial 6210 from your stateroom phone.
I have a pre-paid internet package. How do I activate it?
To activate your pre-paid package, connect to the shipboard network (Wi-FiGuest-Grandeur), open up your internet browser, and register. After tapping “Next,” you’ll see a coupon for the package you purchased displaying a cost of $0.00.
Royal Caribbean App
What can I use the Royal Caribbean App for onboard?
Make the most of your time onboard by planning your cruise in the Royal Caribbean App. No need to wait in line – book dining, shows and shore excursions via the App! You can also view the Daily Planner, deck maps, your onboard account, change credit card, restaurant and bar menus. The app is free to download and use and is available in both the Apple App Store and the Google Play Store.
How do I connect to the App?
An internet package isn’t required to use the Royal App. Simply connect to the shipboard network (Wifi-Guest-Grandeur), and you’re all set!
If you haven’t already downloaded the app, type login.com to your internet browser and click on “Use our app for free” to download. Please note, guests must be at least 13 years old to use the app.
How does Guest Chat work?
Guest Chat is a for-purchase feature in the Royal Caribbean App that allows you to communicate with other guests onboard. To use this feature, you must be at least 13 years of age and connected to the ship’s Wi-Fi network.
In the app, click the chat bubble icon in the top right, create your account, and confirm that you accept the $1.99 per person, per day charge. Please note, chat must be purchased for the full length of the cruise. All guests who wish to communicate with each other will need to purchase the feature.
I can’t see anything on the Royal App. What should I do?
In the event you’re unable to view any details in the app, try these steps:
• Be sure you’re connected to “Wifi-Guest-Grandeur.”
• Try putting your phone in airplane mode, especially on embarkation day.
• Verify in the app settings that your Guest Account information (name, email, date of birth) matches the information you used when booking your cruise.
• If the problem persists, please visit our Digital Manager next to the VOOM Internet Service Desk on Deck 5 from 11:00 am to 3:30 pm – ON BOARDING DAY.
Onboard Expense Account
How do I setup a Royal Caribbean SeaPass or Onboard Expense Account?
If you haven’t already set up an account during Online Check-In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 5. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash.
Important Information:
When deciding which credit/debit card to associate with your SeaPass account, please note that a temporary authorization (hold) of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. While not actual charges, these holds will reduce available funds. Most holds are released within 3 to 5 business days after your cruise ends but can take up to 30 days depending on your bank. Please contact your bank or financial institution as only they can remove holds. Royal Caribbean International doesn’t control how long holds remain.
How do I pay for things onboard?
Our ships utilize a cashless system. Once your Onboard Expense Account has been set up, simply present your SeaPass Card any time you’d like to make a purchase.
Can I change my form of payment after I’ve set up my account?
The form of payment on your onboard expense account can be updated in the Royal Caribbean App or at the Guest Services Desk on Deck 5. Please note, prior holds will remain on the original card until final charges are submitted at the end of the cruise
Can I add additional guests to my Onboard Expense Account?
Yes, additional guests from your stateroom or another stateroom may be added as authorized users on your account. Please visit our Guest Services Desk to do this.
How can I track my onboard spending?
All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a statement will be delivered the night prior to debark (the final morning of your cruise). A final statement will be e-mailed to you within 24 hours of departing the ship on the last day of your cruise.
How do I settle my onboard charges?
If you set up your account with a credit or debit card, we’ll automatically post the final charge to your card on file. Guests on a cash account will need to settle their account at Guest Services prior to disembarking the ship.
I have Onboard Credits (OBC). How can I use them?
Available onboard credit amounts can be viewed on your account beginning on Day 2 of your sailing via the Royal App. On the last day of your cruise, all onboard credits will be applied to your outstanding account balance before additional payment methods are charged. If your OBC is refundable (not associated to a promotion), any remaining unused balance will be refunded to your card on file. If your OBC is promotional, the value is “use it or lose it” and any remaining amounts will be forfeit at the end of the cruise.
Can limits be placed by parents or guardians on arcade spending?
While our system automatically sets a $50 per person per day limit, this can be increased/ decreased to any preferred amount. Just ask your friendly Arcade Attendant to adjust it. Please note, this is a daily limit. A cruise limit cannot be set.
Dining
How can I make specialty restaurant reservations?
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 7000 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre’D outside.
How can I update my dinner seating?
Please visit the Maitre’D outside the Main Dining Room to make changes to your seating.
Is Room Service available?
Yes! Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial 7000 from your stateroom phone.
Beverages
Where can I purchase a beverage package?
Beverage packages can be purchased or upgraded at any bar on the ship. Please note, an 18% gratuity is automatically added to all beverage package purchases.
I pre-purchased a beverage package. Where can I get my soda cup?
A soda cup for your pre-purchased beverage package can be collected at any bar onboard.
I have pre-purchased a coffee card. Where I can get my card?
To pick up your coffee card, stop by Café Promenade on Deck 6.
Shore Excursions
How do I book Shore Excursions?
Shore excursions can be booked through the Royal App on your mobile device, through the kiosks in front of the Shore Excursions Desk on Deck 5, or directly with our Shore Excursions Team. For more information or assistance, feel free to chat with our team at their desk
Can limits be placed by parents or guardians on arcade spending?
While our system automatically sets a $50 per person per day limit, this can be increased/ decreased to any preferred amount. Just ask your friendly Arcade Attendant to adjust it. Please note, this is a daily limit. A cruise limit cannot be set.
Dining
How can I make specialty restaurant reservations?
Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 7000 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre’D outside.
How can I update my dinner seating?
Please visit the Maitre’D outside the Main Dining Room to make changes to your seating.
Is Room Service available?
Yes! Continental breakfast is complimentary. Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial 7000 from your stateroom phone.
Beverages
Where can I purchase a beverage package?
Beverage packages can be purchased or upgraded at any bar on the ship. Please note, an 18% gratuity is automatically added to all beverage package purchases.
I pre-purchased a beverage package. Where can I get my soda cup?
A soda cup for your pre-purchased beverage package can be collected at any bar onboard.
I have pre-purchased a coffee card. Where I can get my card?
To pick up your coffee card, stop by Café Promenade on Deck 6.
Shore Excursions
How do I book Shore Excursions?
Shore excursions can be booked through the Royal App on your mobile device, through the kiosks in front of the Shore Excursions Desk on Deck 5, or directly with our Shore Excursions Team. For more information or assistance, feel free to chat with our team at their desk between 11:00 am – 8:00 pm on boarding day. Please check your cruise compass for desk hours.
When will I receive my shore excursions tickets?
All shore excursion tickets will be delivered to your stateroom by your stateroom attendant the night prior to each port.
Entertainment
How do I book show reservations?
Reservations aren’t required for our shows. Just arrive before showtime and get ready to sit back, relax, and enjoy!
Is there a charge for the shows?
No, all shows are complimentary!
Crown & Anchor Society
What are my onboard benefits?
All available offers for your Crown & Anchor tier have been loaded to your SeaPass card. For more information on your Crown & Anchor Society benefits, please click here.
Have questions regarding tier changes, amenities, etc.?
Visit our Loyalty Ambassador Desk on Deck 5 from 1:00 PM – 5:00 PM on boarding day. Please check your cruise compass for desk hours.
Adventure Ocean
How can I register my children for Adventure Ocean?
To register your children, please visit our Adventure Ocean Club on Deck 10 Forward between 1:30 PM to 5:00 PM on boarding day. Please check your cruise compass for desk hours.
What are the hours for the Adventure Ocean program?
Daily hours for the Adventure Ocean program will be posted outside of the club area. Hours can also be found in the Royal Caribbean App.