Chapter 4
Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
Obtain the failing symptoms in as much detail as possible.
2.
Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
3.
Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified)
Go To
Power On Issue
Page 146
No Display Issue
Page 147
LCD Failure
Page 149
Internal Keyboard Failure
Page 149
Touchpad Failure
Page 150
Internal Speaker Failure
Page 150
Internal Microphone Failure
Page 152
ODD Failure
Page 154
Rightside USB Failure
Page 157
Modem Failure
Page 157
WLAN/WiMAX Failure
Page 158
Bluetooth Failure
Page 158
EasyTouch Button Failure
Page 159
Media Board Failure
Page 159
Finger Print Reader Failure
Page 160
Thermal Unit Failure
Page 160
Other Functions Failure
Page 161
Intermittent Failures
Page 162
Undetermined Failures
Page 162
4.
If the Issue is still not resolved, see “Online Support Information” on page 229.
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