THE PUBLISHER'S POINT

Great customer service just brings a smile to your face

WE’VE all been there. The shop assistant who treats you like they are doing you a favour serving you, or the tradesperson who doesn’t turn up on time, despite relying on a mobile phone to do everything but call you to keep you updated. I am an optimist, and I always look to serve my customers the best that I possibly can, and I relish it when I get that great service in return. A fisherman always sees another fisherman from afar. Over the last week, I have had two enlightening pieces of absolute first-class customer service. Firstly, I had reason to book my car in with Wide Bay Motor Group for a service, and I called to find out the how and when.

The lady on the other end answered every question I had before I even asked it. Brilliant. The next available time; how long it would take; how early I could drop it off; and asking me if there was a time I needed it back and if there was anything on the vehicle I needed to have explained to me. And to top it all off, the execution of it all was beyond my expectation. Seamless. Secondly, I needed a plumber, and I was referred to Guaranteed Plumbing by a friend. Disclaimer, I want to call a plumber like I want a root canal. I received an immediate text confirmation of the booking time and what it was for, another

message the day before reminding me, and a further message on the day of the booking that told me their distance away and arrival time. Not long after they left, another message thanking me and inviting me to give feedback on anything they could have done better to improve their business and my experience. Boom! I am sure these examples of amazing customer service exist all over Hervey Bay and dwarf the social media whinging you hear from the unsilent minority. We want to hear about someone who has touched you with excellent service here in Hervey Bay. I am sure they would love to hear it too. Email me and tell me what you think.

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