Learning Labs
CourseCatalog
Delivering immersive, real-life, employee connected learning opportunities
Welcome to our Learning Lab course catalog.
Our Learning Labs provide real-time insight and are customizable according to your team’s needs. They are also led by our in-house Learning & Development Team who possesses the institutional knowledge and cultural understanding of how our teams, leadership, and departments operate within the Health Plan.
Start with Insight
Focus on timely issues and capability needs (including continuous learning opportunities)
Experiment to Learn
Create facilitated real-world experiences to enable deep collaborative learning
Produce Quickly
“Low-effort” to plan and “low-duration and low-tech” to deploy to ensure timely realization of value
Facilitate Change
Designed to continuously transform our skills and take us to the next level
Learning Lab Catalog
Course
Descriptions
Building a Supportive Work Environment
In this learning lab, learners will demonstrate an understanding of how building trust and teamwork drive a cohesive and enjoyable work experience.
Change Management
Change management involves preparing, supporting, and helping individuals, teams, and organizations in making organizational change.
Through this Learning Lab, you will learn about:
The seven stages of undergoing change
Helping others navigate through change
Helping yourself navigate through change
Critical Thinking
Critical thinking involves decomposing problems, analyzing your assumptions, and evaluating facts to form a judgment that will lead to the best solution. It is an essential skill that requires practice, and anyone can build on it over time, regardless of job level.
Through this Learning Lab, you will demonstrate an understanding of:
Mental processes that can prevent critical thinking
Five methods for improving critical thinking skills
Applying critical thinking skills to realworld scenarios
Dealing with Pressure
Dealing with pressure and managing stress involves techniques and strategies to control and reduce stress.
Through this Learning Lab, you will demonstrate an understanding of:
Setting boundaries and prioritizing personal well-being
Time and work management techniques that reduce pressure and enhance productivity
Regular mindfulness practices and the importance of seeking support
Executive Presence
Executive presence refers to the combination of personal traits, behaviors, and communication skills that enable an individual to project confidence, authority, and credibility in a professional setting. It involves aspects such as body language, tone of voice, emotional intelligence, and the ability to inspire and influence others.
Through this Learning Lab, you will develop an understanding of the characteristics of executive presence.
Learning Lab Catalog
Course Descriptions
Managing Challenging Interactions
We all experience moments of frustration at work, but it is important to remain calm and professional. In this learning lab, learners will learn how to:
Identify emotional triggers and respond calmly
Use constructive communication techniques to address challenging behavior
Apply empathy and problem-solving skills to resolve workplace conflict
Meeting Etiquette
Videoconferencing has become the go-to method for running meetings and communicating with coworkers. However, potential etiquette issues could be disrupting your meetings.
Through this Learning Lab, you will develop an understanding of:
How to achieve good business meeting etiquette
Acceptable Use of Information Resources
Teamwork (in-person only)
Teamwork requires effective communication, mutual respect, and a shared sense of responsibility.
This Learning Lab will help your team:
Get to know each other
Build trusting relationships
Understand each other's work
Develop collective ownership
Presentation Fundamentals
Presentations can be intrinsically a little awkward. There’s less audience response, it’s harder to get a read on how your audience is feeling, and making eye contact is problematic. It’s easy to forget that even when you can’t see everyone, they’re listening and need your attention. All of these can increase a presenter’s anxiety, but it doesn’t have to be that way.
Through this Learning Lab, you’ll learn the basics of good presentation delivery by:
Encouraging your confidence
Being aware of your body language
Building rapport with your audience
Holding your audience's attention
Finishing strong
Managing your anxiety
Learning Lab Catalog
Course Descriptions
Strategic Leadership
In this learning lab, learners will learn how to manage strategically as a leader, explore best practices for enhancing your leadership, and apply management best practices to everyday scenarios.
Strengths Deep Dive
Strengths-based management is one of the most proven strategies for improving engagement within teams. This learning lab will equip you, as a leader, to explore the strengths-based approach with your team, identify your team’s key strengths and blind spots, as well as how to apply strengths for optimal team collaboration.
Time Management
Effective time management can help you achieve more in less time, reduce stress, and improve productivity In this learning lab, learners will:
Build an accurate self-awareness of their current time management skills
Arrange tasks and schedules to effectively use time
Adapt to changing priorities and interruption
Professional Maturity
Professional maturity is the ability to approach work and interpersonal relationships with a sense of responsibility, emotional intelligence, and a commitment to growth. It reflects how well individuals manage their emotions, handle stress, and collaborate with colleagues in the workplace. Cultivating professional maturity is crucial for career advancement and building strong workplace relationships.
Through this Learning Lab, you will demonstrate an understanding of:
The significance of professional maturity
Key components of professional maturity
How it contributes to the success in the workplace