Hcsn 5 86 18

Page 1

Established in 1929

Health City Sun

The

www.healthcitysun.com

New Mexico’s Legal & Financial Weekly

May 1, 2015

FORECLOSURE SALES: 3

PROBATE: 25

NOTICE OF SUITS: 3

OTHER: 22

Hate Waiting? Businesses Target Improved Customer Experience

*Publish Legal Notices for Less!*

63¢ / line for first week 49¢ / line for additional weeks

O

Restaurants, automotive services, bowling alleys and beauty salons are all examples of businesses that can have extended -- and sometimes unspecified -- wait times. Business owners are noticing that this can be a major annoyance to their customers, which can result in a negative consumer experience from the start.

Prepaidcopy copy provided provided by: Prepaid by:

TheTime Health City Sun llc. 2012 Prime Publishing 2015

Now, some business owners are taking action with the help of Waitlist Me. Waitlist Me, previously known as NoshList, makes managing a waitlist simple and uses text and call messages to notify customers when it is their turn. The service is broadening its reach to work in all types of businesses, and runs across multiple platforms, including iPads, Android tablets, smart phones and computers. “Waitlist Me has been proven to reduce walkaways, increase revenues and improve customer satisfaction,” says Brian Hutchins, Head of Product for Waitlist Me. “At the end of the day, everyone wins.” Unsurprising, then, is that Waitlist Me is even catching on in the health care industry -- where the average time it takes to see a doctor is approximately 23 minutes, and anywhere from 90 minutes to two hours during cold and flu season. In this industry, having technology at your fingertips to help plan your time could be a godsend. For example, the app has made

AUCTIONS: 7

SPANISH NOTICES: 0

ften the most frustrating aspect consumers experience with businesses isn’t directly related to the service or product itself, but instead the long wait time to receive it.

F

Vol. 5.86 No. 18

a difference for both patients and physicians for one Wisconsin-based primary care facility. “We expected the patients would appreciate the new waitlist options, but we didn’t anticipate that the physicians would also be happier, because the patients are happier when they get into the room,” said Kelly Tolson, director of operations at Wisconsin-based ProHealth Care. “That has been a very nice surprise.” In addition to improving waitlist experiences, the app also offers easy-to-use features. Premium users can now customize and enable feedback surveys to go out after customer visits. Customers can easily send quick numerical ratings back in text messages or take surveys to rate their experiences in more detail, leave comments and even request a manager to contact them about their visit. For more information, visit www.waitlist.me. -(NewsUSA)

Military Seeks Better Alternatives for Treating Pain Among Vets and Troops

or years, the military has worried that an over-reliance on prescription painkillers was putting both veterans and active-duty troops at risk of addiction, serious adverse reactions to the drugs, and accidental death. The problem was found to be greatest among veterans returning from Iraq and Afghanistan -- particularly those with post-traumatic stress disorder -who, according to a recent study published in the Journal of the American Medical Association, may have been given “inappropriate prescriptions” for opioids in a misguided attempt to quickly relieve their suffering. Finally, change appears to be coming as the military expands its use of alternative treatments like chiropractic care. In fact, Dr. Robert D. Kerns, the national program director for pain management at the Department of Veterans Affairs, told the New York Times that the study “encourages” his department as well as the Pentagon’s health system, “to build on our existing initiatives.” That would be welcome news to Congressional committees following up on last year’s Veterans Health Administration scandal.

“We have said for a long time that sending a veteran out of the door with a bagful of pills is not a solution,” Rep. Jeff Miller, R-Fla., said in investigating allegations that a Tomah, Wisconsin, Veterans Affairs hospital was prescribing “excessive dosages of opiates.” As more research pours in, chiropractic care continues to gain supporters. A 2013 study published in the journal “Spine,” for example, found that 73 percent of participating active-duty military patients with acute low back pain receiving a combination of chiropractic manipulative treatment and standard medical care rated their global improvement as “pain completely gone,” “much better” or “moderately better.” Just 17 percent in the same study who received only standard care said likewise. To learn more about chiropractic care or to find a chiropractor in your area, visit www.F4CP.org/findadoctor. -(NewsUSA)


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.
Hcsn 5 86 18 by Dave Rivord - Issuu