Level 5 Operations Manager Apprenticeship Programme Guide

LEVEL 5 OPERATIONS MANAGER APPRENTICESHIP

Levy cost:

£9,000 Non-Levy Cost:

£450

Level 5 Operations Manager Apprenticeship Maximum Programme Duration: 20 months (including End Point Assessment period)

What will be achieved?

Apprenticeships with CMI offer more than the apprenticeship itself with access to the mentoring, support, and recognised learning resources through ‘Management Direct’. CMI is the only professional body to offer Chartered Manager Status* as part of the End Point Assessment. *a minimum of 3 years management experience is required

Received upon completion of the apprenticeship: Operations Manager Apprenticeship Certificate CMI Level 5 Award in Leadership and Management (optional) Level 2 Functional Skills in English and/or mathematics (if not exempt) Opportunity for continued membership of CMI and all associated benefits

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Programme Delivery This programme is delivered using a blended learning approach, combining face-to-face tutorials with remote workshops, online learning resources and support including: One-to-one coaching, mentoring and teaching and learning sessions E-portfolio and e-learning Access to live remote workshops Online learning journeys (interactive pre-recorded workshops) Additional learning and training arranged by the employer, this may include job shadowing/in house training programmes relevant to the course and dedicated time in the learners day to study, of at least 6 hours per week 2-hour one-to-one visits every 4 to 6 weeks with a dedicated tutor and formal quarterly progress reviews with the manager and tutor.

The Apprenticeship Journey The Level 5 Operations Manager apprenticeship standard sets out the knowledge, skills and behaviours that is required to be an effective manager. The programme has been structured around three key themes of learning to support learners develop their knowledge and skills in a logical manner: Managing People and Leading a Team Leadership Techniques Ethics of Leadership Coaching and Mentoring Stakeholder Relationships Managing Conflict Recruitment and Talent Management

Managing Governance and Ethics

Managing Projects and Operational Plans

Organisational Governance Regulations and Legislation Equity, Diversity and Inclusion

Change and Improvement Project Scoping and Planning Project Implementation Project Evaluation and Reporting Operational Planning

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Who is the programme for and what will be involved?

This Operations Manager Apprenticeship standard has been designed for individuals who manage teams and/or projects, and have responsibility for planning, delivering, and achieving departmental goals and objectives. Managers at this level are typically accountable to a more senior manager, head of the department or small business owner, and are responsible for operational activities.

Learners will be assigned a qualified tutor to provide them with help and support delivered by a blended learning approach combining on and off-the-job training to ensure they develop the skills required for their role. Learners with support from their Tutor, as needed, complete a range of online learning modules that develop their underpinning knowledge of a broad range of management tasks and concepts. The learning from these topics is holistically assessed through the completion of a range of formal assessment tasks that contribute to their portfolio of evidence and presentations, as well as the completion of a project with real business application and benefit. To achieve this, learners must have at least 6 hours of protected study time each week.

In addition to developing the knowledge, skills and behaviours needed to be a successful Operations Manager, learners will, if 19 or over at the start of their apprenticeship, have the option of working towards Level 2 Functional Skills qualifications in English and maths. Functional Skills are mandatory for apprentices aged 16-18 (unless they have GCSE equivalents at grades 9 4/A* - C in these subjects).

Learners will develop competence and confidence at work with a range of resources designed to allow access to online learning, videos, workshops and more.

End Point Assessment (EPA) This programme is formally assessed by an independent end point assessor using two methods weighted equally at 50%.

Portfolio of evidence underpinned by a professional discussion During the apprenticeship, the learner will generate evidence of the knowledge, skills and behaviours gained which will be uploaded to an e-portfolio through our Aptem system. The independent assessor will review the portfolio prior to the assessment and use professional discussion to assess the learner's competence and understanding.

Project report and presentation Learners are required to work on their project report summary and presentation once they have completed their learning (gateway). The project report must involve the learner completing a relevant and defined piece of work that has a real business benefit. Learners will prepare and deliver a presentation that, along with the report, appropriately covers the relevant knowledge, skills, and behaviours. It will be followed by questioning from the independent assessor.

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Contact us Hawk Management (UK) Limited, Regal House, 70 London Road, Twickenham, London TW1 3QS

020 8891 0992

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enquiries@hawktraining.com