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Satisfaction Surveys
Mystery Shopping The latest round of Mystery Shopping saw the Housing Services complaints system being tested. The results of the mystery shop are now being discussed with relevant managers to introduce improvements so that making a complaint is an easier process for tenants and leaseholders. If you want to join the Mystery Shoppers please fill in the online form.
Housing Services is keen to improve the activities we provide for residents so if you attend one of our meetings or events we are likely to send you a quick survey to find out what you thought about it. The survey takes about three minutes to complete online if we don’t have your email address we will send you a paper copy and a freepost address to return it to us.
Please do complete the survey so we can take on board your suggestions on how we can get better.
More info: www.havering.gov.uk/ MysteryShopper
Annual Survey Thank you to everyone who returned the Annual Tenants’ Survey in September. More than 2,000 tenants and leaseholders sent their surveys back and we will be analysing the results over the next couple of months. If you haven’t yet completed your survey please do so now and send it back today!
It’s playtime at St Helen’s Court
Halloween Party should be fun Beware of ghosts, monsters and fearsome pumpkins if you are near the Sapphire Jubilee Community Centre on Friday 27 October between 2pm and 4pm. The Highview Residents’ Association is taking over the new community centre in Bolberry Road, Collier Row, for its annual Halloween event. For just £1.50 children can take part in the arts and craft activities, get a spray-on tattoo and a cup cake to decorate as well as a free drink. We are hoping specialist face painters will be there with some scary Halloween designs and then as they leave the event every child will get a spooky goody bag to take home. Children must be accompanied by a responsible adult to attend this event. If you live on the Hillrise Estate book your place at : www.havering.gov.uk/ HousingEvents
Book now for Christmas Party!
Children living in St Helen’s Court, Rainham, had a summer of fun thanks to new play equipment and safety surface installed by Housing Services.
If you are over the age of 55 and live on the Hillrise Estate in Collier Row reserve your place for the Highview Residents’ Association Christmas Party which is being held between 12 noon and 2pm on Friday 15 December 2017. More info: www.havering.gov.uk/ HousingEvents