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Capabilites and Competencies

Founded in 2007 as TNDA Technologies, Inc. (currently DBA Hartwood Consulting Group), Hartwood provides comprehensive Knowledge Management solutions enabling customers to quantify, qualify, and query data services through strategic communication, collaboration tools, and efficient process workflows.

• Proven services delivery models

• Responsive to urgent business needs while maintaining compliance to established cost, schedule, and quality (deliverable) requirements

• Expertise and understanding of the unique reporting directives and challenges facing agencies

• Trusted source for helping to manage critical business processes, with documented success supporting enterprise change needs

• Seamless support to organizations through a people-oriented approach.

Contact Us:

Bruce Kirkland, Director of Business Development

Email: bruce.kirkland@hartwoodcg.com

Mobile: 540.388.9501

www.hartwoodcg.com info@hartwoodcg.com

CAPABILITIES

Our highly certified experts procure a more cogent understanding by asking the tough questions others don’t know to ask. This enables our clients to dig deep into organizational gaps to optimize new and innovative processes. We plan and execute our capabilities to support organizational goals and achieve efficiency.

FOCUS AREAS

Select a focus area icon below to learn more.

Technical Solutions

• M365 Integrated Solutions

• SharePoint Content Management Solutions

• Power Platform (Power Apps, Power BI)

• Full Stack Development

• Google Suite

• Solution Design

Compliancy Management Information/Knowledge

• Cyber Security

• Records Management

• Technical Writing

• Data Loss Prevention

• Content Labeling

Management

• Process Definition and Re-Engineering

• Knowledge Management

• Information Management

• Data Management

• Project Management

• Business Process Analysis

Organizational Change Management

• Strategic Communications

• Visual Communications

• Training

• Governance

Service and Operational Management

• Service Requests

• Help Desk Support

• Program Management Office

Optimizing Business Processes Through Integrated Solutions

With our people-centered approach, we analyze existing business processes, identify areas of improvement, and develop automated solutions to increase efficiency.

M365 Integrated Solutions

CAPABILITIES

Technical Solutions

Utilizing technology to support organizational operations and service delivery is a key component in today’s ever-changing world. Hartwood listens to the customer’s need and proposes solutions that leverage the most relevant technology across a wide range of technologies.

Knowing the right tool and the right utilization of the tool is how Hartwood has integrated our SharePoint development and administration into the overall organizational process management. SharePoint has many capabilities and features that can be leveraged to support organizations with business process management, content management, and unique workflows. Hartwood has years of experience providing guidance, development, and administration of SharePoint in support of government organizations.

ARTIFACTS: SharePoint Design Documents

SharePoint Content Management Solutions

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. Need text for this section here.

Power Platform (Power Apps, Power BI)

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. Need text for this section here.

Full Stack Development

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. Need text for this section here.

Google Suite

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. Need text for this section here.

Solution Design

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. Need text for this section here.

2024 CAPABILITIES

Compliancy Management

As business continues to accelerate due to modern technologies, new requirements, and daily emerging privacy issues, ensuring your organization is compliant protects your organization, your staff, and those you serve.

Cyber Security

Hartwood provides cyber security RMF process support, defensive cyber operation support, incident response, policy development, engineering, technical writing, and security training to assist system owners with FISMA, NIST, and all other applicable instructions, regulations, and orders. Hartwood also provides STIG implementations and assessments for Accreditation efforts and overall cyber hygiene. ARTIFACTS: POA&M, Integrated Test Plan, Implementation Plan

Records Management

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. For government organizations, we assist with email record management, artifact identification from organizational processes, and provide support with the collection of records across the organization into a compliant records management system. We have working relationships with many data analytic tool providers to assist with the proper identification of mass quantities of artifacts in support of records disposition management. ARTIFACTS: Records Management Policies, Records Management Processes, Records Management Training, Disposition reporting

Technical Writing

Taking the complex and making it simple is the core definition of Technical Writing. Yet, at Hartwood, we believe in just enough documentation at the time it is needed, to allow our customers to deliver their services with the utmost professionalism and efficiency. In the rapidly changing technical and organizational realms, the method by which supporting documentation is generated, utilized, and maintained is also changing. Hartwood incorporates technology as common as MS Word to more advanced integrated digital media management platforms to get the appropriate documentation at the appropriate level of detail to those who need it.

ARTIFACTS: Standard Operating Procedures (SOP), System technical specifications, Requirements Documentation, Integrated Help

Data Loss Prevention

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Content Labeling

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Process Definition and Re-Engineering

Information Management/ Knowledge Management

Knowing what information, you have within your organization, where it is located, who is accessing, and then determining how to utilize it, is vital in today’s technology centric workplace. Knowing what you have done, how you do it, and then figuring out how to do it better today than you did yesterday is the heart of Knowledge Management.

Processes and procedures make any organization function. The state of maturity of those processes varies greatly from organization to organization and from process to process. Hartwood works with organizations to determine the state of process development and to identify incremental modifications where appropriate as well as large-scale re-engineering efforts as required, in support of innovation and transformational activities. ARTIFACTS: BPMN Process Diagrams, Process Documentation, Standard Operating Procedures (SOPs)

Knowledge Management

With an ever-increasing flood of information, data, and digital content combined with a more transitory workforce, government organizations are struggling to deal with their organizational knowledge. Hartwood works with organizations holistically to determine what information is generated from their service delivery, what information is needed for their supporting processes, and how that information needs to flow within the organizations. We move organizations forward by working to modify the planning and utilization of information, and identification of knowledge by creating a Knowledge Management framework that integrates into the day-to-day operations of the organization. From these activities, we can identify supporting technologies, training requirements, and potential areas where existing knowledge can be leveraged to generate new areas of knowledge for the customer. ARTIFACTS: KM Strategy, Integration Plans, KM Framework

Information Management

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Data Management

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Project Management

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Business Process Analysis

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2024 CAPABILITIES

Organizational Change Management

Change will happen in every organization, driven by changing operation environments, innovative technologies, new missions, or capabilities, and how an organization plans for and executes the changes is vital to overall success of the organization.

Strategic Communications

Promoting collaboration, building awareness, and educating organizational change stakeholders through proactive and targeted development of key messages has been proven to provide any change initiative a greater chance for success. From the communications plan generation to the identification of stakeholders, to the creation of the communication products through distribution, we support organizations with all their strategic communication requirements. ARTIFACTS: Strategic Communications Plan, Awareness Plan, Activity Matrix, Communication Materials (News Articles, Bulletins, Mass Emails).

Visual Communications

Organizations thrive by deploying a visual communication strategy that brings awareness, delivers content, and educates its users. Hartwood designs organizational marketing campaigns and creates digital content to fill knowledge gaps and disseminate information that addresses business goals, supports management of internal and external communication (memos, newsletters, etc.), provide training content for users, and establishes a brand presence to convey organizational messages, talking points, brochures, and other marketing items as needed across the enterprise. Our visual communications also include Application design and development, e-learning, GUI design, slick sheets, project branding guides, logo development, and others. ARTIFACTS: Application Design and Development Plan and Products, E-learning Products, GUI Design, Slick Sheets, Digital Animation, Project Branding Guides, System End User Guides, Training, Logo Development, Website Design and Development, Newsletters.

Governance

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Service Management

Service and Operational Management

Need the Service text here. This is filler text. Knowing what information, you have within your organization, where it is located, who is accessing, and then determining how to utilize it, is vital in today’s technology centric workplace.

Understanding exactly what services an organization provides drives all other actions related to people, processes, and tools. We focus on helping organizations define their services, their service catalog, and the processes required to deliver those services to the satisfaction of the organization and the user of those services. ARTIFACTS: Service Catalogs, Strategic Service Management Plans, Service Delivery Procedures and processes.

Service Center Support

Providing personnel to answer the phone, respond to emails and provide tier support is a commodity. Hartwood supplies individuals that are highly trained and proficient in understanding the services our customers provide, how the technology supports existing and futuredriven processes, and the people providing service delivery renders our service desk support agent’s capabilities to efficiently identify service interruptions, suggest options for workarounds, and accurately report the issue for resolution. ARTIFACTS: Knowledge Center Articles, Metrics Analysis, Frequently Asked Questions (FAQ)

Program Managment Office

Supporting an enterprise program or multiple projects requires multiple skill sets that cross all aspects of program and project management. Hartwood provides staff with financial management/analysis, project management, large-scale scheduling, and overall subject matter expertise to link all the components of a successful Program Management Office (PMO).

Procuring the solutions you need for fast and easy service.

To better serve our customers, Hartwood has multiple contract vehicles to make the acquisition process simple. We are both an 8(a) Minority-Owned, and a Service Disabled Veteran Owned, Small Business (SDVOSB), eligible for sole source or set aside awards in either category.

2024 FEATURED SOLUTIONS

Program Management

Enterprise Program Management Capabilities - EPIC

Integrated SharePoint hub to manage the flow of information for users across an organizational enterprise, with emphasis on oversight and transparency.

Hartwood’s Enterprise Program Interactive Community (EPIC) is a SharePoint solution utilized to collect, align, and communicate information at the Headquarters Marine Corps level required to support the Defense Policy Review Initiative (DPRI). EPIC contains all the necessary components to manage a large-scale program starting with programmatic objectives broken down into goals and then aligned to the organization’s stakeholder/program support activities. Additional capabilities include Risk Register, Issue Log, Action Tracker aligned to the enterprise calendar meetings, External Request for Information (RFI) and Internal RFI tracker, as well as proactive email communication when timelines are due, or content is being shared.

Records Management

Records, Reports, Directives, and Forms Management

Digitized solutions to manage contextual records with streamlined processes to identify, categorize, and maintain accountability for each one.

Hartwood’s Command Records Operational Support System (CROSS) is a SharePoint solution utilized across the United States Marine Corps (USMC) to support commands with the programmatic aspects of administering their records management program in compliance with USMC and National Archives and Records Administration (NARA) policy. CROSS aligns the USMC Inspector General’s (IG) inspection checklist with capabilities to allow for 80% compliance just by the command utilizing CROSS. Enterprise search features specify the types of records a command may have across the USMC, to assist with FOIA (Freedom of Information Act), Legal, and other research requests.

Knowledge Management

Operational Support - Command Library

A centralized SharePoint site used to automate an organization’s current and historical artifacts, to support user collaboration and easy sharing of content, storage, search, and retrieval of information.

Hartwood’s Command Library is a SharePoint solution that properly aligns content to the major services of an organization via a streamlined construct of the organizational site and the utilization of pages. The command library has a Drop Box feature that allows users to drag and drop content into the library, select the service or capability it supports and then drives the user through selecting the metadata. Record Schedules are aligned to the services, which ensures each piece of content has an associated record schedule. As the name mentions, it makes SharePoint operate like a library, where the user can go to the section they want or just browse via search to see what is there.

Business Process Automation

Records, Reports, Directives, and Forms Management

Mobile application used to automate data collected from the initiation of an alterations process to completion, with real-time status updates, report generation, and data analysis features.

Hartwood’s Tailoring Request Information Management System (TRIMS) is a SharePoint solution created expressly to facilitate communications from different users at different locations within a complex. TRIMS allows the Government users to enter for each Flight of Trainees (USAF), what uniform alterations are needed, and associate the changes with the flight and individual trainee. The Tailoring team automatically receives the requests, and when the uniforms are transferred, the tailors can mark their progress as each item is completed. This allows the team supervisor to see where there may be a backlog and assign more help and allows the government from their remote position to see when a flight has been completed so they can release them. From the data collected, Hartwood’s supervisor is able to leverage the historical numbers to project staffing needs based on the number of trainees and the sex of the trainees.

2024 CONTRACTING INFORMATION

Codes & Certifications

• Minority-owned Small Business

• Service-Disabled Veteran-Owned Small Business

• 8(a) Business Development Program

• UEI: MHB9PQ6TRMA7

• DUNS:801812863

• CAGE: 4YSP8

• Primary NAICS: 541330, 541511, 541512, 541513, 541519, 541611

Contracting Access

• SeaPort NxG

• GSA Schedule 70 (#47QTCA20D00CR )

• 8(a) Business Development Program (direct award)

• GSA STARS III (via Hartwood’s SBA 8(a) JV)

• FAA eFAST MOA