Hancock Health 2024 Annual Booklet

Mayo Clinic Care Network

Hancock Health Annual Member Report | 2024

“The best interest of the patient is the only interest to be considered, and in order that the sick may have the benefit of advancing knowledge, union of forces is necessary.”

– William J. Mayo, M.D. 1910 Commencement Address, Rush Medical College

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Mayo Clinic Care Network

Transforming healthcare, together.

Since the Mayo Clinic Care Network was founded in 2011, our priority has been to collaborate with our members. As we look toward the future of healthcare, the value of this network is more apparent than ever, and this collaboration gives us the opportunity to share knowledge, advance quality of care, and leverage new technologies to better serve our communities.

As we navigate 2025, we recognized the immense pressures facing healthcare systems today, such as managing costs while delivering high-quality care, preventing physician burnout, addressing staff shortages, and more.

In response to these evolving challenges, we want to reinforce Mayo Clinic’s dedication to our collaborative efforts and to provide your organization and community the best support and resources possible.

As a member of our network, your organization has gained access to our leading clinical experts, evidence-based best practices, networking opportunities and a public affiliation with a respected and world-renowned brand, Mayo Clinic.

The following report details the services your organization has used, outcomes achieved, and value gained from the network. We look forward to discussing these performance indicators to better understand how this collaboration is adding value to your organization and positively impacting your community.

On behalf of the entire Mayo Clinic Platform team, we are excited to continue collaborating with you to bring expert care and innovative digital health solutions to those who need it most. Together, we will create a healthier world.

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Power of the Network Mayo Clinic Care Network statistics for 2024

19,170 Physicians

76 Hospitals

42 Members

12

Leapfrog “A” hospitals

7

Magnet hospitals

4

Mayo Clinic Care Network

Mayo Clinic Care Network 2024

Hancock Health

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Mayo Clinic Care Network eConsults Mayo Clinic Care Network statistics for 2024

4,905 Completed requests

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Mayo Clinic Care Network

eConsults Providers within the Mayo Clinic Care Network can request an eConsult with a Mayo Clinic physician when they believe additional input will benefit their patient. The eConsult is an electronic, asynchronous consultation intended

to foster physician collaboration and knowledge sharing. eConsults are ideal when you have a specific question that merits a specialist’s opinion but does not require the specialist to interview or examine the patient.

TOTAL eCONSULTS YEAR TO YEAR

40 35 30 25 20 15 10 5 0

2022

2023

2024

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“eConsults are an opportunity for my patients to receive world-class care locally. They don’t have to travel or spend a dime for a phenomenal second opinion. They love it!”

– Michael Farrell, M.D., Oncologist, Middlesex Health

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Mayo Clinic Care Network

eCONSULTS BY MONTH

6 5 4 3 2 1 0

6 5 4 3 2 1 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 0 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

eCONSULTS BY TOP SPECIALTIES

Oncology

Oncology Gastroenterology and Hepatology Gastroenterology and Hepatology Infectious Diseases Infectious Diseases Orthopedic Surgery Orthopedic Surgery Radiation Oncology Radiation Oncology Hematology Hematology 0 2 0

4

2

6

4

8

6

10

8

10

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“I really appreciate the relationships formed during Mayo Clinic eBoards sessions. In fact, it is the relationships in this (Cutaneous Oncology) conference that introduced us to our new melanoma and breast surgeon, who was a fellow at Mayo Clinic last year. Thank you to the eBoard teams.”

– Lisa Hamilton, M.D., Surgeon, Minnesota Oncology

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Mayo Clinic Care Network

eCONSULTS BY PROVIDER

REQUESTING PROVIDER

TOTAL

REQUESTING PROVIDER

TOTAL

Adams, William

2

Hittle, John

1

Bagley, Kristin S

1

Klinestiver, Robert

1

Baig, Mirza M

3

Rizvi, Syed M

1

Blachly, Elizabeth

1

Schroeder, Andrew P

1

Capen, Scott R

2

Schultz, Stephen

2

Compton, Julia

2

Sgroi, Madelaine M

2

Cudiamat, Maria C

3

Shah, Namrata

8

East, Joshua

1

Steiner, Kristen J

1

Fletcher, Michael

1

Strong, Molly

2

Goldstein, Amanda M

1

Stumpf, Priscilla

1

Gondal, Bilal

1

Varnau, Joseph

1

Halter, Paul

1

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Mayo Clinic Care Network eBoards Mayo Clinic Care Network statistics for 2024

154

Live conferences

525

Cases presented

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Mayo Clinic Care Network

eBoards Providers within the Mayo Clinic Care Network have access to Mayo Clinic eBoards — multidisciplinary, multisite discussions, offering informal advice regarding diagnostic tests and treatment

options for complex cases. Current offerings include access to seven regularly scheduled Mayo Clinic eTumor Board conferences.

eBOARD PARTICIPATION ATTENDANCE

SUBMITTED CASES

Breast

2

0

Cutaneous Oncology

1

2

Genitourinary

3

2

Gynecologic Oncology

1

1

Lung

1

1

Lymphoma

3

0

eBOARD VIDEO ARCHIVES Recorded discussions from Mayo Clinic eBoards are available to view at your convenience. Each video will be available for viewing approximately 24 hours after

the live eBoard and will be accessible for seven days thereafter. For a complete schedule of eBoard offerings, please visit the eBoard page on the Mayo Clinic Care Network Member Website.

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Mayo Clinic Care Network AskMayoExpert Mayo Clinic Care Network statistics for 2024

25,035 Page views

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Mayo Clinic Care Network

AskMayoExpert Medical professionals within the Mayo Clinic Care Network have access to AskMayoExpert (AME), a point-ofcare tool that offers clinical information on hundreds of medical conditions.

This Mayo-vetted information allows providers within the Mayo Clinic Care Network to draw upon the collective knowledge of Mayo Clinic colleagues.

AME was initially developed by Mayo Clinic physicians to standardize care

and improve quality across Mayo Clinic. Because AME reflects the collective opinion of Mayo clinicians, its recommendations may differ from other guidelines, and may include specific guidance even where evidence cannot provide clear direction. AME may be used as an educational tool on a variety of medical conditions when making patient care decisions.

ASKMAYOEXPERT PAGE VIEWS YEAR TO YEAR

1000 800 600 400 200 0

2022

2023

2024

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“Mayo has been super helpful, especially our relationship manager. Their team is very knowledgeable, quick to respond, and tremendously supportive. Health Care Consulting was a great way for us to get started doing something we’ve never done before. It’s saved us a lot of time as we prepare to deliver an important and beneficial service to our community.”

– Lacey Clark, Director, Cardiovascular, Pulmonary, and Vascular Surgery, and lead, Neuroscience Initiative, Mosaic Life Care

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Mayo Clinic Care Network

ASKMAYOEXPERT PAGE VIEWS BY MONTH

100 80 60 40 20 0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

ASKMAYOEXPERT TOP TOPICS TOPIC

TOTAL PAGE VIEWS

Resistant hypertension (adult)

39

Anticoagulation management (adult)

35

Atrial fibrillation (adult)

23

Benign breast disease

23

Diverticulitis

17

Irritable bowel syndrome

15

Hyperlipidemia

13

Nipple discharge

10

Invasive breast cancer (adult)

9

Polycystic ovary syndrome

9

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Mayo Clinic Care Network Health Care Consulting Mayo Clinic Care Network statistics for 2024

8,028 Consulting hours

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Mayo Clinic Care Network

Health Care Consulting Members of the Mayo Clinic Care Network have access to Mayo Clinic’s unique combination of practical experience and subject matter expertise to enhance their patient care and improve their medical practice.

Through the Health Care Consulting (HCC) program, Mayo Clinic supports the organization’s goals to achieve greater levels of financial, operational and patient care excellence. The program serves to highlight identified opportunities, promote meaningful

exchanges with Mayo Clinic subject matter experts and tailor experience to meet specific needs. Health Care Consulting includes sharing: Best practices • Robust systems and process engineering methodologies • Strategic management frameworks • Policies and procedures • Advanced project management approaches •

CONSULTING HOURS

HOURS USED

HOURS CONVERTED

2022/2023

2024

0

50

100

150

200

250

300

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“Mayo Clinic showed us how they set up their clinic, how the ICU is structured, how their rounds are structured. I got to meet the people involved in their LVAD program and got answers to specific questions about postoperative LVADs. Ultimately, I made great connections and established relationships that were very helpful.”

– Brian Howard, M.S., Heart Failure Cardiologist, Wellstar Health System

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Mayo Clinic Care Network

HEALTH CARE CONSULTING BY PROJECT TYPE

Benchmarking

Education

Engagement

Information Exchange

Products 0

5

10

15

20

25

30

35

40

2024 Project Count

Hancock Health

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“The leadership programs offered through our Mayo Clinic Care Network membership provide us the opportunity to discuss complex issues that are challenging healthcare systems across the country and how leadership plays an important role in managing that disruption. The Leadership Bolus series in particular has helped me grow as a leader by encouraging selfawareness. I have also learned innovative ways to influence and inspire those around me to elevate the care that we provide to patients every day.”

– Joanna Hughes, MHA, BSN, RN, CPHQ, Chief of Staff, Program Management & Operations, St. Clair Health

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Mayo Clinic Care Network

Education Mayo Clinic promotes learning through collaboratives, conferences, symposia and webinars. Face-to-face and online opportunities are offered in individual and group settings. Additionally, Mayo Clinic Care Network members have access to more than 200 educational courses and conferences with CME potential, available through the Mayo Clinic School of Continuous Professional Development.

Mayo Clinic Care Network Education shares Mayo Clinic knowledge, experience and expertise through

unique, tailored platforms. Programs and curriculum provide exposure to various aspects of the Mayo Clinic practice through a variety of activities including online webinars, annual meetings and collaborative opportunities. These offerings can range from executive programs to practice redesign and from medical professional development to patient safety. Affinity Groups provide another forum for sharing advice, stimulating ideas and supporting each other in collaborative, continuous improvement.

EVENTS ATTENDED

Affinity Group

Course

Education and Events

Webinar 0

5

10

15

20

2024 Events Attended

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HEALTH CARE CONSULTING BY CATEGORY

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CATEGORY

TOTAL PROJECTS

CATEGORY

TOTAL PROJECTS

Access Management

1

Nephrology

1

Admissions/Discharge

1

1

Anesthesiology

2

Nursing - Order Sets/Protocols/ Policies/Guidelines

Cardiology

1

Nursing - Scheduling/Staffing

1

Community Relations

1

Palliative Care

1

Data Analytics

1

Patient Education

1

Diversity and Inclusion

2

Pharmacy

1

eHealth

2

Physician Well-Being

1

Employee and Community Health

1

Population Health

1

Endocrinology

1

Public Affairs

3

Executive Health

1

Pulmonary

2

Hospitalists

1

Quality - Patient Experience

2

Human Resources

2

Quality - Patient Safety

1

Information Technology

1

Transfusion Medicine

1

Internal Medicine

4

Wellness

3

Leadership Development

12

Women's Health

2

Mayo Clinic Platform

1

Mayo Clinic Care Network

HEALTH CARE CONSULTING PROJECTS

AFFINITY GROUP CMIO/CIO (Mar) CMS Framework for Health Equity Implementation eHealth Coordinator (Feb, May) Equity, Inclusion, and Diversity (May) Marketing and Communications (Feb, May, Sep) Pharmacy (Feb) Quality and Experience (Mar, Jun) BENCHMARKING Nursing Resource Pools Staff Concierge COURSE 31st Nicotine Dependence Center Conference: The Evolving Tobacco Landscape and Implications for Policy and Practice Clinician Communication Series: Connect, Inform, Follow Through Diabetes Management CNE Nursing Conference Engaging Young People in Tobacco Cessation Mayo Clinic Essentials to Creating an Acute Hospital Care at Home (AHCaH) Program Medical Breast Advanced Topics Online CME Course Medical Breast Clinical Care Topics Online CME Course Optimizing Potential EDUCATION AND EVENTS Leadership Bolus: How to Achieve a Difficult Goal (when ‘Atomic’ Habits Explode) Leadership Bolus: How to Build Leadership Dyads/Triads Leadership Bolus: How to Coach a Disrupted Colleague Leadership Bolus: How to Know When to take Charge Leadership Bolus: How to Manage Your Boss Leadership Bolus: How to Run a Meeting Leadership Bolus: How to use AI to Improve Your Leadership Effectiveness

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HEALTH CARE CONSULTING PROJECTS

EDUCATION AND EVENTS - CONTINUED Leadership Development: Central Leadership Retreat Leadership: Amplifying Organizational Success (Sessions 1, 2, 4) Leadership: Unleashing Leadership Resilience: Thriving Amidst Change MCCN Physician Recruitment Fair (Arizona, Florida, Minnesota) Primary Care Access: Innovations that Matter (Sessions 1, 2, 3, 5) SMART Workshop (June) ENGAGEMENT Cardiometabolic Testing Community Benefits Program Reporting Executive Health Overflow/Boarding Patients Palliative Care Department Development Wellness Program Implementation INFORMATION EXCHANGE Acute Care Hemodialysis Artificial Intelligence Use / Governance Policy Data Governance Model Discharge to Home Post Deep Sedation Group Video Visits Healthworks - Wellbeing at Work Intraosseous Access Policy Pediatric Sedation Policy and Procedure Rapid Infuser Translation Services Vendor PRODUCTS Aidoc Radiology AI Solution WEBINAR Staff Safety

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Mayo Clinic Care Network

Additional Resources Members of the Mayo Clinic Care Network have access to more tools to enhance their patient care and improve their medical practice.

Physicians can use Inpatient Telephone Consults to get a second opinion on a case involving an admitted patient, when time matters.

Patient Education Videos can support provider-to-patient communications about specific illnesses and postprocedure care.

Mayo Clinic Health Information, when added to your website, becomes an instant resource for your patients with Mayo Clinic content developed— and vetted—by trusted experts and includes a variety of health and wellness categories.

Continuing Medical Education offered

by Mayo Clinic promotes in-person and online group and individual learning through collaboratives conferences, symposia, and webinars. Additionally, members have access

Inpatient Telephone Consults

Patient Education Videos

Continuing Medical Education

Job Board

to more than 200 educational courses and conferences with CME potential each year.

The Job Board supports your provider recruitment efforts. A simple, intuitive interface, the Job Board allows recruiters at Mayo Clinic Care Network member organizations to post open medical provider jobs which may be searched by Mayo Clinic-trained providers whose profiles become visible to recruiters seeking their type of expertise.

Health Information

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