Love Where You Live summer roadshow report 2017 by Hammersmith & Fulham Council

Approved by residents December 2017

Summer Roadshow Report 2017

Love where you live summer roadshow report 2017

Foreword from Lisa Homan

Our approach to resident involvement since we were elected in May 2014 marks a radical shift from what happened previously. We are ambitious for our housing service, as we know our residents deserve the best, and working with residents to improve the service remains a key priority.

Philpot Square

Cedar Lodge

Springvale

Lytton

Coningham

Fulham Court

Becklow Gardens

Sulivan Court

Clem Attlee

Vereker Road

Charecroft

Robert Owen House

Emlyn Gardens

Flora Gardens

Edward Woods

Queen Caroline

Munden Street

East Acton

WEST WAY White City

ROAD

A3220

WOOD LANE

Shepherd’s Bush

SHEPHERD

S N REE SH G

BU D

ROA

Goldhawk Road

WK DHA

SHEPHERDS

West Kensington & Gibbs Green

16 19

GOL

Kensington Olympia

BU SH ROAD

Stamford Brook

Hammersmith

KING STR

EET

Hammersmith Broadway

West Brompton

LH LILL

LILL

IE R

OAD

PALACE

DAW

10 1 AM

Parsons Green

RO G KI N

Imperial Wharf

ORTH

SW WAND

FULHAM ROAD

NEW

E ROAD

BRIDG

BR EY

RTH WO

Putney Bridge

N WA

IDG E

9 PU

Fulham Broadway

ROAD

GE BRID

I would like to thank staff and our partners who made the events a great success. Please take a moment to look at the section detailing the organisations we worked with to deliver the events. Thank you to Pinnacle, Mitie, Idverde, Serco, and Amey for thier sponsorship and support. Above all, I would like to thank our residents for working with us to deliver this ambitious programme of roadshows. I look forward to continuing to work with you in the future to deliver more for all our residents.

West Kensington

ROA

Baron’s Court

HA M

5 D

TALGARTH

IDG E

GREAT WEST ROAD

HAMMERSMI

UXBRIDGE

Shepherd’s Bush Market

Wood Lane

Willesden Junction

Ravenscourt Park

This report features some of the special stories and outcomes from the roadshows, as well as what the Regeneration, Planning & Housing Services plan to do next with the things they have learnt.

Lisa Homan Cabinet Member for Hammersmith & Fulham

I am delighted to say that most council housing residents received an invitation to attend one of the “Love Where You Live” summer roadshows and in total we met over 1000 residents across 19 events shown on the map. Ward councillors were invited to all the events and attended whenever they could. We learnt a lot from listening to our residents and we hope that we offered a fun and enjoyable time to everyone who attended.

Event Estate number name Lancaster Court 1

At the beginning of 2017 residents asked the council to deliver a series of summer roadshows. Residents wanted these events to be interactive, engaging and informative. The “Love Where You Live” summer roadshows were all about, coming to you, meeting residents in their communities, while learning more about the people and places that we work with. Residents set the Resident Involvement Team the challenge of holding the summer roadshows in a variety of different areas. Events were held on large estates such as Clem Attlee, Edward Woods, West Ken and Gibbs Green, as well as smaller sites such as Conningham Road and Vereker Road. Events were also held at Cedar Lodge and Munden Street sheltered housing schemes.

Events

Contents What we did The places and the people What you told us Your Views on Our Service Your feedback and ideas Our action plan to address resident feedback Outcomes and achievements Focus on roadshow participants

Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

What we did Existing TRA-led events Lancaster Court, Philpot Square, and Springvale had already arranged to hold resident fun days. Springvale’s was to celebrate their 30th anniversary. The TRAs kindly agreed to hold these events as part of the Love Where you Live programme.

Pirate Ted We wanted to involve young people and get their views. A team member came up with the idea of the adventures of Pirate Ted! This was a fun way to get children in their communities to guess where Pirate Ted had hidden his treasure on a map of where the event was held, to hear about their favourite activities, and to find out what they think of where they live. A Pirate Ted was won at each Love Where You Live event.

Talkaoke One of our earliest thoughts was officers with clipboards doing surveys is not interactive! We asked Talkaoke, a provider of pop-up discussion groups to attend the events and hear the views of residents across a diverse range of subjects from those directly related to housing and communities to the best place to buy breakfast in Hammersmith! The discussions proved a popular way for residents to tell us more about themselves, their interests, and their communities.

Satisfaction surveys We wanted to capture resident’s views in a fun and instant way, showing them the power of today’s technology. We did this by doing short surveys with residents using ipads.

Build your own pizza We offered free pizza at the events because many events were taking place in the school holidays and it gave families free food when school meals were not available.

Make your own smoothie Groundwork, our partners in environmental improvement projects, had their smoothie bike and fresh fruit and vegetables which residents powered to make their own healthy smoothies.

Free prize draw We wanted to offer one lucky resident the opportunity to win a £20 gift voucher at each event just by being there and giving us their contact information so we could keep them informed of future meetings and events.

Animal workshop How often in London do you get the chance to meet a meerkat up close and personal?! Animal Workshop gave young people the chance to meet a whole range of animals, while telling them interesting facts about the animals.

Face painting, glitter tattoos and balloon modelling No-one left one of our events empty handed, or perhaps without looking a little different! Popular with children and adults alike, the face painting, glitter tattooing, and balloon modelling always had a long queue of people at each event!

Rubbish clearance We had a rubbish truck at all the events, for residents to dispose of any unwanted items. We even arranged pickups for residents who couldn’t get their bulky items to the truck!

Get Involved NOW! It was great to meet so many news faces at the events. We signed up residents to our mailing list for future meetings and events. We told them about the many ways they can get involved and improve the services they receive.

Information stands and stalls We were joined at the events by other housing teams and third sector organisations, all keen to meet with residents to tell them about their services.

The Places & the People 1

Lancaster Court

17 June 2017 Lancaster Court is an estate in Fulham Broadway with over 200 households and a very active Tenants and Residents Association (TRA). The Lancaster Court TRA has a strong tradition of putting on events for the community. The estate has a fantastic playground that was improved following a Groundwork project bid. There is a popular and well used TRA hall, as well as a community growing garden and landscaped play space. Their latest project is to get funding to install an outdoor gym.

“I struggle to find free things for my kids to do during summer; it’s great that LBHF put events like the summer roadshows on. The kids loved it!” Lancaster Court Resident

For a full list of all providers, partners and council teams who were involved in the summer events, please see the Focus on Roadshow Participants Section. Events proudly sponsored and supported by

Please click here for more event pictures.

Love where you live summer roadshow report 2017

Philpot Square

15 July 2017 Philpot Square is a smaller estate in Sands End, close to Wandsworth Bridge Road with just under 100 households, a very active Tenants and Residents Association (TRA), and a sheltered housing scheme called Peterborough Road next door. What’s really nice is the TRA involves residents from the sheltered housing scheme in its activities. The action took place around the log cabin, communal garden, and recently renovated play area. This play area was funded by an improvement bid approved by the Investment Group and installed by Groundwork. There was a variety of food on offer at the event. The Mayor and Mayoress attended and helped everyone to celebrate a fantastic community get together.

“Everyone has been great today and really pulled together to make the event a success.” Resident from Philpot Square.

Please click here for more event pictures.

Cedar Lodge

19 July 2017 Cedar Lodge is a sheltered housing scheme in the north of the borough. The Resident Involvement Team joined forces with the Occupancy Team to hold an open day for residents interested in finding out about sheltered housing, as well as for our residents who live at the scheme.

“We need more events like this at our scheme to get residents out of their flats and meeting other people.” Resident Cedar Lodge

We provided a buffet lunch and afternoon tea in the lounge. We also took refreshments around to residents in the scheme, so everyone was involved in the event. Expressions of interest were received from potential new sheltered housing residents to the Occupancy Team.

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

â&#x20AC;&#x201A;Springvale

29 July 2017 The Springvale TRA represents 217 properties and works from a TRA hall that has recently had a wellreceived renovation. We supported the TRA by helping them to get funding for the event from the Fast Track Small Grants programme. There were pony rides, teacup carousel, and hot dogs galore at this event, as well as a steel band and activities for young people provided by Let Me Play and a lady on stilts! The event was attended by the Mayor, Andy Slaughter MP, and the other ward councillors. A presentation was made to the committee to thank them for their hard work to represent their community over the last 30 years. It was great to be part of the celebrations.

â&#x20AC;&#x153;It has been a great honour to be part of this TRA for the last 30 years. Thank you to my friends and fellow residents for all your help and support.â&#x20AC;? Chair of Springvale TRA

Please click here for more event pictures.

Lytton

2 August 2017 The Lytton Estate is made up of nearly 300 properties and is located on the North End Road close to the Olympia exhibition centre. We worked with the Lytton TRA to host a successful event on the estate. As the rain decided to join us for the day, we had to move most of the event into the TRA hall. Talkaoke set up under a marquee in the ornamental garden, and DJ Academy set up by the undercroft. DJ Academy proved especially popular with young people on the estate, they got to try their hand at dj-ing and mixing. One resident who had lived on the estate for many years told us this was the first time she had been to an event in the hall.

“I had fun today. Can you come back again next month?!” Young resident from Lytton Estate

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Coningham & Stowe

5 August 2017 Coningham & Stowe is made up of 2 blocks on Coningham Road. It’s what we call a “gap site” because it’s amongst rows of houses. Residents at our Housing Representatives Forum asked us to include gap sites and street properties in our summer events programme. Coningham & Stowe was a great place to host an event because of the large green space at the back of the blocks. We met lots of families from the blocks and surrounding street properties. Residents told us how much they enjoyed being a part of the event, and meeting housing staff outside of the usual office setting. Residents proposed several community improvement ideas such as enclosed bin stores, and garden tidy up initiatives. One lucky resident also got £60 of free bike repairs from Dr Bike!

“It is great to see our housing staff and meet our neighbours.” Coningham & Stowe resident

Please click here for more event pictures.

Fulham Court & Barclay Close 7

9 August 2017 The Fulham Court & Barclay Close event was held in the Tudor Rose Community Centre, a purpose-built community centre for over 400 properties across the two estates. It has been part of the Fulham Court estate since 2009. Residents got involved in mixing music with DJ Academy, and taking part in some lively conversations as part of Talkaoke. It was great to see a really strong presence from organisations such as London Plus Credit Union and Health Watch. The event attracted over 30 expressions of interest to look at re-forming a TRA.

“Things for young people to do, places for young people to go. That is what we need and this venue would be great for more activities like this.” Young resident from Fulham Court

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

â&#x20AC;&#x201A; Becklow Gardens

12 August 2017 The Becklow Gardens event was held in the TRA hall and garden space. The hall is a great space for hosting events and the TRA were brilliant hosts. Residents joined us for lively Talkaoke chat, superhero balloon art, fantastic face painting and a magician for the kids! The Mayor and Mayoress attended the event and got involved in a good conversation on volunteering with residents on the Talkaoke table. Residents told us that in many cases this was the first time they had been in the TRA hall and that more events like this would definitely encourage them to come back again.

JWT5121, JWT5076, JWT5116, JWT5152

â&#x20AC;&#x153;We need to promote the benefits of volunteering in this borough and recognise that it is an important thing to do.â&#x20AC;? Becklow Gardens resident at the Talkaoke table

Please click here for more event pictures.

â&#x20AC;&#x201A; Sulivan Court

16 August 2017 Sulivan Court is a very green estate with over 400 properties and close to Parsons Green. We had a fantastic event on the estate with residents particularly enjoying the animal workshop, DJ Frank, and Pizza Jack. We were lucky to have superb weather for this event which meant residents joined us for a pizza picnic and told us what made Sulivan Court great. Residents told us they loved the open spaces on their estate and the strong sense of community. There was a lot of interest from residents to form a TRA and young people were really interested in working with us on potential community improvement projects.

â&#x20AC;&#x153;I have lived on Sulivan Court for over 30 years. I love it because it is close to the shops and transport links, but also full of green spaces.â&#x20AC;? Sulivan Court resident

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Clem Attlee

19 August 2017 Clem Attlee is a large estate close to Fulham Broadway with over 700 properties. It’s where the south area housing office is based. Edith Summerskill House is currently being redeveloped to provide more affordable housing. Clem Attlee Estate is also home to Notting Hill and Stadium Housing Association developments, whose residents work closely with council housing residents on the TRA. We worked with the TRA to plan and deliver the event, which was popular with residents. Residents met housing teams, our partners, and our providers for an afternoon of fun for the family. DJ Academy went down well with residents of all ages, with two gentlemen rediscovering their past! We also met residents who were passionate about the NHS, public services, and celebrating community heroes.

“I enjoyed the smoothie bike the best. It was fun to pedal as fast as I could and then to get a drink at the end of it!” Young Clem Attlee resident

Please click here for more event pictures.

Vereker Road

23 August 2017 Vereker Road is made up of 2 small blocks and was the gap site location in the south of the borough for the Love Where You Live Roadshow. The limited space around the block didn’t stop residents and officers enjoying lively conversations on the Talkaoke table, face painting, smoothie bike, and information stalls! We helped to signpost residents to the council’s Work Zone team and Groundwork provided their community improvement ideas. Dr Bike helped bring back to life a Brompton bike which an older resident had brought in and had not used for over three years.

“I didn’t expect this sort of event here. I was just passing by and had to stop in, and now I am glad I did!” Resident from Cheesemans Terrace

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Charecroft

26 August 2017 Charecroft Estate is in Shepherds Bush and is made up of 4 tower blocks with over 400 properties in total. We have been working closely with the Charecroft TRA since the Shepherds Court fire in August 2016. The event used the hall garden which had been recently renovated. The Community Champions arranged to clear and cut back the overgrown greenery and the Investment Group approved a Neighbourhood Improvement Fund (NIF) bid to improve the space, including additional new seating. The hall is very important as the residents on the estate only have two podium decks as communal areas and Shepherds and Bush Court podium hasn’t been in use since the fire. Residents enjoyed the animal workshop, complete with meerkats, and the catchy tunes provided by the DJ.

“This garden space is fantastic. A real oasis of calm in a busy part of London.” Charecroft resident at the event

Please click here for more event pictures.

Robert Owen House

30 August 2017 Robert Owen House is a medium sized estate with just over 100 properties, on Fulham Palace Road. It has a great green space at the back of the estate with a multiuse games area, and natural play space. We were lucky to be joined by the Mayoress and Youth Mayor at the event. The Youth Mayor was keen to work with us on a future youth engagement strategy.

“This is a great way to get the community out, meeting each other and council teams.” Mayoress for London Borough of Hammersmith & Fulham

The TRA hall came alive with the animal workshop and face painting.

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Emlyn Gardens

2 September 2017 Emlyn Gardens is in the north-east of the borough and is made up of nearly 250 properties. Residents asked us to hold a Love Where You Live roadshow event here as a tribute to the late Henry Talman, the Chair of the TRA. Henry gave many years of service to the community. The event was held in the recently developed playground and ball court that provide residents with fantastic outside spaces. Young residents enjoyed the Circus Skills team and DJ Academy made one particular resident’s day by playing a series of Whitney Houston songs. We hope to work with residents of Emlyn Gardens over the coming months. A new community hall and affordable housing for social rent is being built on the space of the previous TRA hall.

“This is a fine tribute to Dad. He gave many hours to make his community a better place. He would have enjoyed this event.” Son of Henry Talman

Please click here for more event pictures.

Flora Gardens

9 September 2017 Flora Gardens is an estate that is close to Hammersmith Town Hall. It has nearly 200 properties and has some interesting environmental features such as green roofs and surface area drainage zones. We chose a great date for the event as two residents were celebrating their 89th and 90th birthdays! It was good to see residents of all generations enjoying themselves in the community gardens next to the TRA hall. A whole family got involved in the face painting, the London Fire Brigade attended to help residents with fire safety and let young people explore their fire engine, and Dr Bike carried out over £250 of free bike repairs.

You don’t get to being 90 without a fight and, my goodness, have I still got some fight left in me!” Quote from one of the two residents we met who was celebrating a big birthday!

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Edward Woods

13 September 2017 The Edward Woods Event was all about families! Held on an estate with over 750 properties and with the event taking place at the end of the school day, the Edward Woods Community Centre and green space at the front proved to be popular for pizza, face painting, meeting new animals, and searching for Pirate Ted! It was great to be able to give residents of Edward Woods something to enjoy and celebrate in their community after the Grenfell Tower tragedy on the neighbouring estate in Kensington & Chelsea. In the week after the event a new TRA, the Edward Woods Initiative was formed on the estate. We look forward to working with them to make sure resident’s views are represented and to help to promote more community activities.

“We have a community here with great ideas and who want to get involved to make where they live a better place.” Edward Woods resident who was keen to be a part of the TRA

Please click here for more event pictures.

Queen Caroline

16 September 2017 The Queen Caroline Estate has green roofs, a living wall, drainage areas, two play areas, composting zone, and communal garden. Made up of over 300 properties, the Queen Caroline estate is in Hammersmith Broadway and close to the Apollo and Hammersmith Bridge.

“Our homes and communities are worth fighting for and an event like today is a chance to celebrate and come together as residents.”

The playground came alive with circus skills at the event and the TRA hall was transformed into a zoo! The party really got started in the garden where DJ Frank and council teams were based. Shirley Cupit, TRA Chair, won the £20 free prize draw and asked that her voucher be donated to the Hammersmith & Fulham Law Centre.

Queen Caroline TRA Chair

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Munden Street

20 September 2017 The second of our two sheltered housing events, Munden Street, marked a return of the successful partnership between the Occupancy Team and Resident Involvement Team. Residents and visitors to the scheme enjoyed an afternoon tea, digital juke box, and a chance to talk to neighbours and council officers alike.

“I have had so much fun today. I haven’t heard some of these songs for years. It is like old times again.” Munden Street resident who enjoyed the digital juke box

Groundwork attended the event to consult residents of the scheme on the proposals to improve the community garden. We tried to involve everyone at at the scheme by taking afternoon tea to residents in their flats, even visiting one bedbound resident so she could pick a song on the digital jukebox. 6731, JWT0658, JWT0674

Please click here for more event pictures.

West Kensington & Gibbs Green 19

30 September 2017 The West Kensington & Gibbs Green estate is located on North End Road in the south of the borough. The event concluded a fun-packed summer of roadshow events and what a way to end! The event was really well attended, with the animal workshop again proving to be really popular along with the pony rides and glitter tattoos! As we packed away our gazebos for the final time, we reflected on a busy summer of meeting residents in their communities and learning what makes Hammersmith & Fulham such a great borough to live in.

“The animal zoo was fun. I got to see animals that I have never seen before just down the road from where I live!” Young resident from the West Kensington & Gibbs Green estate

Please click here for more event pictures. Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

What you told us no 13%

• The amount of green space around them Yes 87%

120 residents gave us their time to complete an ipad satisfaction and involvement survey. Here are the results to some of the main questions we asked them.

What Did Young People Tell Us? Young people between the ages of 3 – 15 completed 217 Pirate Ted surveys across the events, with the standout response rate coming from Edward Woods Estate where 51 surveys were completed! The top three activities young people enjoyed doing were:

• Outdoor games • Music

• The community they lived in • The local shops and transport links

Do you love where you live?

• Playing with friends

The 87% of residents who answered yes, told us that they loved:

The 13% of residents who answered no, said that this was because: • Caretaking and grounds maintenance standards could be better • Concerns around antisocial behaviour • Flytipping is a problem in their area

Over a third of young people liked doing homework! We are considering using this information to help to promote the option of homework clubs to TRAs.

Your views on our service It is great that so many residents told us that they think we offer a polite and friendly service and that you love the neighbourhoods you live in. However, we know we can do better. We want to move some of the “okay” responses towards “good” and “very good”. We also know we have more work to do on caretaking and ground maintenance. We are developing a set of service standards, with the help of residents, so the standards we are aiming to deliver are clear. Polite and friendly are Council staff? 34%

Very Bad

Bad

Okay

Your neighbourhood?

29%

30%

Good

Very Good

40% 32%

Knowledge & Interest in Involvement Although only 50% of those surveyed answered the questions on resident involvement, it is clear we still have some work to do on increasing awareness of the ways to get involved. The Love Where You Live summer events were a great way to do this in a fun and informal way! What is positive is that a high percentage of respondents are keen to know more about involvement options, as shown in the graph below. We are actively looking to recruit some of the residents we met to our service improvement groups. The fact that a relatively high proportion of respondents are looking for something else means we still have to work hard on new involvement options. This could include areas such as our mystery shopping programme, or involving residents in the recruitment of officers.

22%

Do you know what resident involvement is? 1% Very Bad

5% Bad

Okay

Good

29%

31%

Yes

Very Good

Overall satisfaction with Housing Service? 48%

30%

Would you be interested in going to any of the following groups? 11%

14%

2% Very Bad

Bad

Okay

Good

36%

11%

Reading

Investment

25% 15%

14%

11%

Very Good

Cleaning on your Estate

10%

12%

Repairs

Estates

Communications Something else

Would you be interested in finding out more information? 54%

Very Bad

Bad

Okay

Good

Very Good

Gardening on your Estate

21%

38%

11%

Very Bad

15%

Bad

Events proudly sponsored and supported by

20%

Okay

16%

Good

18%

Very Good

Yes

Love where you live summer roadshow report 2017

Your Feedback & Ideas There were some diverse and interesting ideas in terms of making coucil housing communities stronger and improving our services to residents as part of the Talkaoke pop-up discussion. A summary of ideas is shown below.

e v S i p t i a s c o e P s e ng

cha Health and

for y o

u n pe g

g ein llb we Estate se

ople curity Fire safety Greening our communities Mobilising the community How g n i t a r b e l e C lic pub s l loca roemoney

is spent

Our Action Plan Following Resident Feedback How Public Money is Spent

We will continue to present our annual business plan to the Housing Representatives Forum which is made up of volunteer elected resident representatives. We will also continue to submit reports to the Housing, Regeneration & Arts Policy & Accountability Committee, which residents can attend to scrutinise our services and performance.

Fire Safety

We have launched a Fire Safety Plus Initiative to make sure that our properties are over and above the standard as set out in the regulations and to support residents in terms of good housekeeping for fire safety. For more information on this please visit www.lbhf.gov.uk/housin/hf-fire-safey-plus.

Celebrating Local Heroes

We are going to be launching a new community awards recognition programme at the Mayorâ&#x20AC;&#x2122;s Christmas Reception for involved residents.

Mobilising the Community

We will continue to support the work of tenants and residents associations and provide them with community spaces to meet and carry out their activities.

Communications around CCTV Installations

We have recently worked with elected resident representatives at the Housing Representatives Forum to develop a CCTV consultation survey template that will be used in future for all proposed CCTV developments.

Positive Change

We continue to work with residents and work to always put residents at the heart of decision making. Our ethos is to deliver meaningful change that benefits our residents.

Estate Security

We continue to work closely with the Safer Neighbourhood Team and the Neighbourhood Wardens and to welcome new representations for CCTV installations (subject to support from residents).

Greening Our Communities

We are launching a Greening Strategy for Housing which will look at all aspects of greening from tree replacement programmes to recycling. Residents can also already apply for funding via the Neighbourhood Improvement Fund and Groundwork funding opportunities to make their communities greener.

Health & Wellbeing

Through the summer events we have formed stronger links with partners such as Turning Point and HealthWatch, which we intend to build on in the future for the benefit of our residents.

Spaces for Young People

We will continue to work closely with TRAs to look at how their halls and rooms are used and will actively promote stay and play sessions, youth clubs, and positive activities to benefit young people. We have built links with the Youth Mayor who is keen to work with us on a Youth Strategy for housing residents.

Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Outcomes & Achievements Despite the ever-present challenge of the British summer, residents, guests and council staff used the roadshow events to address concerns, share information and make new contacts. Some of the outcomes from the events include:

At least 10 potential projects have been identified for improving community spaces or enhancing community facilities. This includes looking at improving play facilities, improving green spaces, installing bike shelters, installing green roofs, and creating community growing gardens.

The completion of 120 resident satisfaction surveys. The feedback from the surveys will be used to help improve services and get more residents involved in working with us to deliver these improvements.

Over 350 new residents signed up to the Borough Forum and Get involved mailing list.

New Tenants & Residents Associations being set up at Edward Woods and Riverside Gardens.

We have heard some great ideas that we hope to build on and work with residents to promote youth engagement and better use of communal spaces such as TRA halls and green areas.

Over 300 individual contacts with teams such as Income Management, Tenancy Management, Garages, and Leasehold Services in the Regeneration, Planning & Housing Services department.

Cleaner, greener communities as a result of bulk waste and fly tip collections at events.

More than £500 of free bike repairs for residents carried out by our partner organisation Dr Bike.

Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Focus on roadshow participants Providers

Talkaoke is a pop up talk show where participants sit around a round table and are passed the microphone whenever they want to talk, coming and going as they please. The conversation is a journey from one unexpected subject to another. Talkaoke is a great chance to hear the latest ideas that people are talking about and to generate and discover new ones.

Mobile pizza catering from Fun Food Catering makes your own pizza party a great focal attraction. The Pizza Chef brings along the ovens and all catering equipment to make Italian stone baked based pizzas with a great range of toppings.

• Contact: 0203 417 8586

• Contact: 07933 863 663

• www.thepeoplespeak.org.uk

• www.funfoodcatering.co.uk

Animal Workshops offer exotic and domestic animal encounters for children’s parties or as part of a school or community activity. • Contact: 07790 465 266 • www.animalworkshops.co.uk

Albert and Friends circus skills workshops has 32 years’ experience providing high quality workshops for all. Developing skills including stilt walking, trapeze, ball walking, tightrope, juggling, unicycling, and acrobatics. • Contact: 020 8237 1170 / 020 8237 1030 • www.albertandfriendsinstantcircus.co.uk

For all those little extras that turn a good event into a great event, Emily’s Entertainment has got it covered. Specialising in exceptionally high quality entertainment services including face painting, balloon modelling and glitter tattoos. • Contact: 07715 425 029 • www.emilysentertainment.com

British DJ and MC Academy offer a range of music activities and workshops for children and young people. These include DJing, scratching, rapping showcases, and beat boxing. They also deliver accredited courses on DJing, and radio presenting. • Contact: 020 8888 2797

Baz and Fred mobile catering company use collapsible, custom built pizza rigs that can serve a range of superb pizzas using a unique dough recipe and great fresh ingredients. • Contact: Baz: 07966 476 019 • Contact: Fred: 07891 055 931 • www.bazfred.com

• www.djandmcacademy.com

Let Me Play runs a range of programmes for young people; all of them aimed at providing opportunities and empowering young people. Francis Amara has been DJing for over 12 years and has covered private functions such as weddings, birthdays and corporate events. • Contact: 07957 313 716 • Tele: 0800 23 434 23 • www.mobilemusiccompany.co.uk/djs-music/ 76-francis-amara

Events proudly sponsored and supported by

• Contact: 020 3475 7511 • www.letmeplay.co.uk

Love where you live summer roadshow report 2017

Council teams The Resident Involvement Team

Work Zone www.workzoneonline.co.uk

Work Zone

The Resident Involvement Team has a range of activities to get residents involved, from forums to discuss the main issues of the moment, to service improvement groups to work in partnership with us to develop and improve services. We also support tenants and residents’ associations to represent their communities and manage their halls and rooms.

Work Zone, located in Westfield London on the Southern Terrace, is a one stop destination for your jobs, apprenticeships, and training needs. Work Zone works in partnership with Hammersmith & Fulham Council and Westfield London, to provide a free recruitment service that helps local people into work.

• Contact: 020 8753 6652

• Contact: 020 8753 6773

• www.lbhf.gov.uk/residentinvolvement

• www.workzoneonline.co.uk

Service Improvement Team

Leasehold Services

The Service Improvement Team works with residents and officers to measure the effectiveness of services and suggest innovative ways to deliver better results. They work with the Resident Involvement Team to deliver the mystery shopping programme and focus groups on specific subjects.

The Leasehold Services team works with leaseholders to collect service charges and major works costs. • Contact: 0208 753 4500 • www.lbhf.gov.uk/housing/council-leaseholders

• Contact: 0208 753 6652 • www.lbhf.gov.uk/residentinvolvement Income Management The Income Management Team works with tenants to support them to pay their rent. They work closely with colleagues in Housing Services and also with financial support organisations such as Credit Union. • Contact: 0208 753 6032 • www.lbhf.gov.uk/housing/council-tenants/ paying-your-rent

Neighbourhood Wardens Neighbourhood Wardens are a uniformed team patrolling the estates and streets of the borough in order to prevent, report and deal with problems caused by crime and anti-social behaviour. • Contact: 0208 753 2645

Occupancy Team The Occupancy team work with residents to support initiatives such as downsizing and mutual exchange. • Contact: 0208 753 4390 • www.lbhf.gov.uk/housing/council-tenants/ finding-more-suitable-home Housing Services The Housing Services team work with residents to address areas such as antisocial behaviour and disputes between neighbours. • Contact: -- North Office - 0208 753 4808 -- South Office – 0208 753 4327 • www.lbhf.gov.uk/housing/council-tenants/ resolving-neighbourhood-problems Estate Services The Estate Services team works to monitor caretaking and grounds maintenance standards, and manages garages, and parking on housing land. • Contact: 0208 753 1186 • www.lbhf.gov.uk/housing/council-tenants/ looking-after-your-estate-and-green-areas”

Events proudly sponsored and supported by

Love where you live summer roadshow report 2017

Partners

With thanks for their sponsorship and support, Pinnacle provide Estate Services such as caretaking and cleaning across the borough’s housing stock and also housing management in the south of the borough. • Contact: 020 8753 4802 • www.pinnaclelbhf.com

With thanks for their sponsorship and support, Mitie are the appointed contractor for delivering responsive repairs and planned and capital works across the council’s housing stock. • Contact: +44 (0)7990 083309 • www.mitie.com

Groundwork are working in the most disadvantaged parts of the UK. They help people to create better places, to improve their prospects and to live and work in a greener way. • Contact: 020 7922 1230 • www.groundwork.org.uk

The Community Champions programme builds on the skills and knowledge of local communities. They bring local people and services together to improve health and wellbeing and to reduce inequalities. Community Champions have the following hubs in the borough: Addison, Bayonne and Field Road, Edward Woods, Old Oak, Parkview, West Kensington and Gibbs Green. • Contact: 020 7641 4834/4662 • www.communitychampionsuk.org

With thanks for their sponsorship and support, Idverde provide the grounds maintenance and gardening across council housing estates. • Contact: hammersmith@idverde.co.uk • www.idverde.co.uk/the-london-borough-ofhammersmith-fulham

Bikeworks deliver a mobile bike repair service called Dr Bike. They also provide teaching and training to help you ride or fix your bike better. • Contact: 020 8980 7998 • www.bikeworks.org.uk

London Plus Credit Union launched its services in November 2008 in the heart of Fulham. They provide a range of financial services and support. • Contact: 020 7471 2620

Turning Point is a health and social care organisation that works across mental health, learning disability, substance misuse, primary care, the criminal justice system and employment • Contact: 020 7481 7600 • www.turning-point.co.uk

• www.londonpluscu.co.uk

Healthwatch Central West London is an independent charity and membership organisation working to ensure your voice counts when it comes to shaping and improving local health and care services. • Contact: 020 8968 7049 / • 0800 008 7455

Nextdoor is the private social network for your neighbourhood. Nextdoor is the best way to stay informed about what’s going on in your neighbourhood—whether it’s finding a last-minute babysitter, planning a local event, or sharing safety tips. There are so many ways our neighbours can help us. Nextdoor provides an easy way to stay connected. • www.nextdoor.co.uk

• www.healthwatchcwl.co.uk

Volunteers from O2 provided residents with support to improve their digital skills and knowledge. Fulham Good Neighbours offer a range of services, projects and support for older people in Hammersmith & Fulham. • Contact: 020 7385 8850 • www.fulhamgoodneighbours.org

Events proudly sponsored and supported by

For more information about ways to get involved please contact the Resident Involvement Team on: 020 8753 6652 or email Getinvolved@lbhf.gov.uk.

ÂŠ designed and produced by Hammersmith & Fulham Council. 020 8753 1764. Printed by Hammerprint. Tel: 020 8753 2235. 2017. 257.114.

With special thanks to the Housing Representatives Forum and all the residents we met at the events.