ABODE March 2023 by HAA Publishing

Property taxes rarely go down and by being diligent, you have a powerful way to keep this particular expense in check.

March 2023

THE HOUSTON APARTMENT ASSOCIATION MAGAZINE www.haaonline.org

ABODE

Cut it!

March 2023

ON THE COVER 42

Cut it –

Property taxes rarely go down and by being diligent, you have a powerful way to keep this particular expense in check. Also don’t miss photos from the HAA Installation Gala, Sponsorship Auction, Open House and much more.

FEATURES & PHOTOS

18 On the Scene – Photos from the second HAA Fair Housing Seminar.

28 On the Scene – Photos and a list of HAA’s generous supplier members from the HAA Sponsorship Auction.

32 On the Road – Photos from the Pearland Region Meeting.

34 On the Scene – Photos from the HAA Installation Gala.

42 Cut It! – Property taxes rarely go down and by being diligent, you have a powerful way to keep this particular expense in check.

46 Breaking Glass – 2023 HAA President Stephanie Graves sits down for a talk with HAA’s first woman President Eileen Subinsky.

54 Swimming into the Season –Spring is here. It’s time to get your pools ready for summer fun.

60 On Site with ABODE – Take a closer look at one of HAA’s Honors Awards communities.

18 On the Scene – Photos from the HAA Open House.

COLUMNS & MONTHLY UPDATES

7 Letter from the President –Do you know about HAA’s legacy?

8 Patron of the Month – Meet and support Hire Priority Staffing & Executive Search.

9 Legislative Update – The Blueprint for a Renters Bill of Rights.

11 It’s The Law – More on the Biden Administration’s Blueprint.

14 Resident Relations – Learn from the HAA Resident Relations Department.

20 Calendar – HAA’s schedule of events for the coming months.

22 Education Update – Find new roads with Avenues.

24 NAA Update – Section 8 Bill is introduced in the Senate.

62 Welcome Mat – A list of HAA’s newest members.

64 Go-Getters – Learn how you can become a Go-Getter.

66 The Ambassador ONE Society –Be a part of HAA’s supplier network.

70 Portfolio Changes and In the News

– Property updates and industry news clips from our members.

78 Index of Advertisers – See the supplier members who support this publication.

79 MarketLine – The latest area market numbers.

80 Back Page – Learn more about HAA’s Job Board. We welcome your comments. Email us at comm@haaonline.org

www.haaonline.org March 2023 ABODE 3

Cover photo © treety | iStock by Getty Images

OFFICERS AND ASSOCIATION LEADERSHIP

LOYAL PROFFITT

Vice President at Large

PRODUCT SERVICE COUNCIL OFFICERS

CANDIS MOHR, CAS President AAA Plumbers

RYAN TERRELL

Vice President at Large

West

QUINTINA WILLIS Vice President at Large

TRACIE YODER Vice President at Large –South

JOSEPH RODRIGUEZ, CAS Vice President

DEBORAH DEROUEN, CAS Secretary PooPrints

BLAISE SPITALERI, CAS Treasurer Gemstar Construction Development

CHRISTY RODRIGUEZ Immediate Past President

DEREK DEVRIES, CAS Immediate Past President Camp Construction Services

BOARD OF DIRECTORS

Mack Armstrong

Julie Batche

Kristen Becker

John Boriack

Jill Bounds

Kyle Brown

Tina Cavaco

Terri Clifton

Michelle Croasmun

Deborah DeRouen

Derek DeVries

Scott Douglas

Gina Erwin

Tamara Foster

Melissa Friend

Diane Gilbert

Monica Gracia

Stephanie Graves

Elizabeth Castro Gray

Manu Gupta

Clay Hicks

Deborah Holcombe

Karen Hefner

Debbie Kelm

Crystal Jackson

Jacob Kunath

Barby Lake

David Lindley

Betsy Marshall

Joe Melton

Kristin McLaughlin

Candis Mohr

Katy Myrick

Carlos Neto

Jenifer Paneral

Angelee Kumar Parikh

Mark Park

Velissa Parmer

Michelle Pawelek

Loyal Proffitt

Christy Rodriguez

Joseph Rodriguez

Kelly Scott

Ingrid Schultz

Corri Smith

Penny Sprang

Kelley Suess

Debbie Sulzer

Blaise Spitaleri

Ryan Terrell

Starla Turnbo

Richard Wall

Shelley Watson

Richard Whatcott

Quintina Willis

Tracie Yoder

DIRECTORS EMERITUS

Josh Allen

Ken Bohan

Gary Blumberg

Kathy Clem

Jack Dinerstein

Jenard Gross

Darlene Guidry

Alison Hall

David Hargrove

Larry Hill

Stacy Hunt

Hap Hunnicutt

David Jones

Mel Kieke

Mike Koch

Dick LaMarche

Cesar Lima

Tim Myers

P David Onanian

Jackie Rhone

John Ridgway

Kim Small

Eileen Subinsky

Steve Sweet

Kirk Tate

Suan Tinsley

H J Tollett, Jr.

Pat Tollett

Vic Vacek, Jr.

Beth Van Winkle

Jerry Winograd

ADVISORY DIRECTORS

Susan Alvarado

Jeff Blevins

Michelle Bridges

Israel Garza

Billy Griffin

Valerie Lacy

Stacy Lastovica

Mary Lawler

Laura Lestus

Bruce McClenny

Monica Morales

Dean O’Kelley

Tony Whitaker

GENERAL COUNSEL EMERITUS

Joe Bax

HONORARY

LIFE MEMBERS

Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie

Zublin Dicks

PATRON MEMBERS

1961

CSC ServiceWorks

1968

Century A/C Supply

1978

Houston Planned Energy Systems

1982

Cotton Commercial USA Inc.

1984

AAA Plumbers

1985

Gemstar Construction Development

1986

Craven Carpet

1987

Dixie Carpet Installations

1993

Hire Priority Staffing & Executive Search

1994

Camp Construction Services

1997

Apartments.com

1999

FSI Construction Inc.

Susan Alvarado, CAS Century A/C Supply

Chris Bell, CAS, GreenLogic Lighting and Electric

Marivel Bownds, CAS, Valet Living

Tammy Broadway, CAS American Fire Systems

Shaun Callaway, CAS, Earthworks

Brandon Coleman, CAS Cinema Anywhere

Neal Conant, CAS, Gemstar Construction Development

Sean Cunningham, CAS, Flooring Warehouse

Deborah Derouen, CAS, PooPrints

Derek DeVries, CAS, Camp Construction Services

Marcelino “Tito" Estrada, CAS One Source Realty Advisors

Giovanna Gone, CAS, Century A/C Supply

Dan James, CAS, Redevelopment Services

Amanda Kelly, CAS, Brandt Electrical A/C & Heating Services

Debra Knight, CAS, Comm-Fit

Stephanie Krop, CASe, Poolsure

Liz Levins, CAS, Gemstar Construction Development

Jim Martensen, CAS Camp Construction Services

Candis Mohr, CAS, AAA Plumbers

Tracey Moore, CAS, Flooring Warehouse

Karen Nelsen, CAS ALN Apartment Data

Matthew Nunn, CAS, Capital Construction

Doug Oehl, CAS, Flooring Warehouse

Arely Pena, CAS

The Liberty Group

Nikki Sekunda, CAS, The Liberty Group

Joseph Rodriguez, CAS, Blaise Spitaleri, CAS, Gemstar Construction Development

Amber Whitaker, CAS FSI Construction

STEPHANIE GRAVES President SHELLEY WATSON Secretary/Treasurer GINA ERWIN President-Elect

–

East

–

North HOWARD BOOKSTAFF General Counsel CASEY WATTS MORGAN CEO PRODUCT SERVICE COUNCIL MEMBERS

ABODE

MARCH 2023 I VOLUME 46, ISSUE 3

Chief Executive Officer and Publisher

CASEY WATTS MORGAN, MPP cmorgan@haaonline.org

EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org

Communications Manager MADISON O’BAR mobar@haaonline.org

ADVERTISING

Vice President of Membership and Marketing

AMANDA SHERBONDY, CAE asherbondy@haaonline.org

CONTRIBUTING STAFF

Chief Operating Officer SUSAN HINKLEY, CAE shinkley@haaonline.org

Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org

Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org

Vice President of Education and Outreach LAUREN TURNER, CAE, CMP lturner@haaonline.org

Director of Resident Relations MATILDE LUNA mluna@haaonline.org

Director of Events and Meetings LAUREN RAGIN, CMP lragin@haaonline.org

Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org

Government Affairs Manager MADISON POLSTON mpolston@haaonline.org

Membership and Marketing Manager KAYLON NEWCOMB knewcomb@haaonline.org

Education & Outreach Manager CINDY DE LA RIVA cdelariva@haaonline.org

Director of IT WILL ALFARO walfaro@haaonline.org

PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES

COMMITTEE CHAIR

Executive

Nominating

Fair Housing

Ethics

Finance

ByLaws

Past Presidents Council

Multifamily Fire

Safety Alliance

Legislative

Political Action

Stephanie Graves

Christy Rodriguez

Mack Armstrong

Michelle Pawelek

Gary Blumberg

Kyle Brown

Kathy Clem

Elizabeth Castro-Gray

Gina Erwin

Stacy Hunt

Golf Starla Turnbo

Century Club

Strategic Outreach

Education Advisory

Leadership Development

Community Outreach

Product Service Council

Expo Exhibitor

Membership

Ambassador ONE Society

Independent Owners Connection

Resident Relations A

Blaise Spitaleri

Shelley Watson

Betsy Marshall

Penny Sprang

Kyle Brown

Joe Melton

Candis Mohr

Joey Rodriguez

Monica Gracia

Matt Nunn

Liz Levins

Blaise Spitaleri

Elizabeth Castro-Gray

Diane Totten

Resident Relations B Jana Gragg

Resident Relations Appeals

HAF Fundraiser

Property Awards

Darlene Guidry

Stephanie Krop

Brandon Coleman

Monica Morales

Susan Alvarado

Norma Alvear

Diane Gilbert

STAFF ADVISOR

Casey Morgan

Bradley Pepper

Madison Polston

Lauren Turner

Susan Hinkley

Amanda Sherbondy

Matti Luna

Lauren Ragin

Tina DeFiore

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.

ABODE, MARCH 2023, VOLUME 46, ISSUE 3

ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2023 by HAA.

Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

www.haaonline.org March 2023 ABODE 5

SPONSOR MEMBERS

These companies have generously supported the Houston Apartment Association with their sponsor membership Please give them careful consideration, whenever possible, in your business.

3BeeGuys Bee Removal

A Affordable Services Co

A1 Appliance Plug

AAA Staffing Ltd

AAdvantage Laundry Systems

ACM Contractors of Texas

ACT Security Group

Action Window Coverings Inc

ACTIV Answer by Audio Images

Adobe Floors Inc

Adventure Playground Systems Inc

Alexander-Rose Associates Inc

All About Doody Pet Solutions LLC

All American Mailboxes of Houston Inc

All Dry Service

ALN Apartment Data

Ambassador Services LLC

The Ambrose Group

America Outdoor Furniture

American Fire Protection Group

American Fire Systems Inc

American Platinum Builders

AmRent Andrews Myers PC

Apartment Lines

ApartmentData.com

Apex Multifamily

AppFolio

ASAP Personnel Inc

Atlantis Exterior Cleaning

Atom4 Security Camera

AZP Multifamily

Belfor Property Restoration

Bell’s Laundries

Bentley, Bratcher & Associates - PC

Bettencourt Tax Advisors LLC

BGE Inc/aka Brown & Gay Engineers Inc

Bio-One Houston South

BioTechs Crime & Trauma

Scene Cleaning

Black Tie Logistics

Blue Marlin Maintenance & Services

BluSky Restoration Contractors

Brady Chapman Holland & Assoc

Brandt Adjusting Service LLC

BrightView Landscape LLC

Brown & Brown Lone Star Insurance Agency Inc

BSI

C3 Building Solutions

Cano Electric Inc

Capital Disaster Solutions

CashFlow Pros LLC

Centex Construction

Century Fire Protection Houston

CFI Group

Chadwell Supply

Citi Fence & Concrete

City Pups

City Wide Facility SolutionsHouston West

Classic Same Day Blinds

Clean & Green Solutions

CNM Project Management LLC

CoAdvantage

Comfort Systems USA

(South Central) Inc

Commercial Fire Protection

Construction ECO Services

Contractors Inc

Contratista Direct

ControlByNet Cloud and Managed Video Surveillance

Solutions

Core 24/7 Restoration & Construction

Core By KHI Restoration

Core Multifamily Fabrication

CORT Furniture

CRE Business Solutions LLC

Crowned Eagle Construction

CSC Serviceworks

Cypress Landscaping & Irrigation Inc

D&G Quality Roofing Inc

DeNyse Companies

Designs by Holmes

DHI Commercial Roofing

The Dick Law Firm

DNM Contracting Inc

Dryer Vent Wizard of Humble

Ecolo Environmental Inc

Embark Services

Emersyn Electrical Services LLC

Encore Services TX, LLC

EnviroSmart Multifamily

Pest Solutions

Epic Air Conditioning

EPICHTX Construction

ESI Fire & Security Inc

Ezlo Innovation

Fantastic Floors

FASTSIGNS Missouri City

Featherston Sign Partners

FFH Inc DBA Liberty Builders

Fiat Construction LLC

Fidus Construction Services

Finish Factory Inc

Fire Reconstruction Inc

Firetrol Protection Systems

Flavor Finish Resurfacing

Frontier Waste Solutions

fun abounds

Gambit Construction Gateman Inc

Gemaire

Get It Done Cleaning Service LLC

Gifford Roofing

Giordano Construction Inc

Go-Staff Inc

Grace Landscaping

Graphic Stylus Promotional Products

Great American Business Products

Green City Security LLC

Green Garbology

Greenlogic Lighting & Electric

Grindstone General Contracting

GT Security Solutions

Guardian Gutters

Halo Doors Inc

Hamilton-Steele Outdoor Accents

Hard Works Valet Trash & Recycling

Higginbotham

Hive Technology

Homeland Protective Services Inc

Hoover Slovacek LLP

HQ Contracting Hut Services LLC

Industrial Disposal Supply

Infinity Power Partners

Infinity Roofing & Restoration

Inner Loop Construction LLC

Innovative Roofing Company Inc

Insgroup

J and B Carpet Services

JAK Environmental LLC

Jenkins Restorations

Johnstone Supply

Jonah Digital Agency

Kathy Andrews Interiors

Keylo Painting & Construction

KONE

Law Office of Ernie Garcia PLLC

Leah McVeigh Design and Consulting

LeasePal Inc

Ledge Lounger

Lee & Barrier Builders LLC

The Liberty Group

Liftmaster

Lights Out Production Company

Lincoln Jacob Construction

Lithotech Printed Products/ Forms Center

Lopez Carpet Care & Painting

LP Building Solutions: LouisianaPacific Corporation

LSR Multifamily

LVL Up Remodeling

Maldonado Nursery & Landscaping Inc

Masonry Solutions Inc

Matrix Construction Services

McMahan's Flooring Inc

Men In Kilts

Milwaukee Tool

Modern Pest Control

Monge Contracting Group

MPS Direct

Mueller Water Conditioning Inc

MVI Construction

MX2 Commercial Paving

National Renovations LLC -

DBA Repipe Specialists Inc

NEI General Contracting

Nelson Painting and Construction

Norman Roofing and Construction

Northwest Construction Group

O’Conor Mason & Bone PC

On Duty Tree and Landscape

On Site Towing LLC

OnCall Patrol LLC DBA OnCall

Parking Manager/Parking

Pass.com

Orkin Pest Control

Outdoor Elements

Pace Mechanical Services LLC

Pack It Movers

Parking Management Company/ PMC Towing

ParkingPass.com

Paul Davis Greater Houston

PCS Creative Surface LLC

Perma Pier Foundation Repair

The Phoenix Staffing

Pool Knights

Precision Safe Sidewalks LLC

Pro Kleen Exterior Services

Pro-Tex Contracting Group

PROCO Commercial Roofing

Professional Resurface LLC

Property Guardians

Pura Flo Corporation

PuroClean

Qira Inc

Quatro Tax LLC

Qwikkit

RAM Construction

Ram Jack Foundation Solutions

Real Floors Inc

Redevelopment Services

Reliable Roofing of Texas Inc

Reliant

RENCON

Rent Debt Automated

Collection Services Inc

Rent.

Resident IQ

Residential Waste Service LLC

Restoration 1 of Central Houston

REVS (Refuel Electric

Vehicle Solutions)

Roadrunner Restoration Company LLC

Roosevelt General Contracting

Roto-Rooter Services Co

RTC Restoration & Glass Inc

SafeRent Solutions

Saifee Signs & Graphics

Saint Clair & Sons Inc

Santos Contracting LLC

Sayan Renovations and Construction

Scoop Troop HTX

SEAL Security Solutions LLC

Secure Insurance

Select Appliance Wholesale LLC

ServiceMaster Recovery Management

Sherwin Williams

Shipman Fire Protection

Sign-Ups & Banners

Snappt

South Central Electric LLC

Southern Exposure

Landscaping LLC

Spectrum Brands

State Patrol Services LLC

Steward Trash Valet Service

Stormwater Professionals Group

Strata Roofing and Construction LLC

Strategic Electrical Solutions

Structural Concrete Systems LLC

Sunny Pressure Washing LLC

Surface Experts

Swain & Baldwin Insurance & Risk Management

Swift Bunny

Texas Apartment Pool Services

Texas Concrete Professional Company

Texas Engineered Roofing & General Contracting

Texas GroundWorks

Management

Texas Landscape Group LLC

Texas Southwest Floors Inc

Texas Window Cleaning Co Inc

Three Amigos Texas LLC

Threshold Agency LLC

Tpo Pros Roofing & Restoration

Two Brothers Foundation Repair

United Protective Services

Urban Value Corner Store

USA Heroes Coalition D/b/a USA

Real Estate Professionals (USAREP)

USA Patrol Division

Valet Living

VBM Waste LLC

Vima Decor

WASH Multifamily Laundry Systems

Watermark Restoration and Construction

Webb Pest Control

Whitmans Contracting and Roofing

Wilson Fire Equipment

Wilsonart LLC

World Cinema Inc

Letter from the President

By STEPHANIE GRAVES, CAPS, CAM, IROP, 2023 HAA President

DO YOU KNOW HOW HAA WAS FOUNDED, OR THE LEGACY IT WAS MEANT TO LEAVE BEHIND? OUR MEMBERS SHOULD NOT FORGET A KEY PART THAT MADE OUR ASSOCIATION WHAT IT IS TODAY – A MEMBERSHIP ORGANIZATION FOUNDED ON LEGISLATIVE ISSUES AND ADVOCACY.

The other day I was thinking about how the Houston Apartment Association was started because of legislative issues that a group of prominent apartment property owners were having. This group of Houstonians, which included industry icons such as Harry Reed, Lester Prokop and Bill Dinerstein, met at Kelly’s on South Main to discuss a City Hall problem dealing with sewers, bad checks and evictions. This group was the catalyst for a series of events that would eventually lead to the founding of HAA in efforts to protect their rights with the city. And a few years after the formation of the association, HAA’s Political Action Committee, known then as the HAA Better Government Fund, was created to start a legacy HAA would be proud of in 100 years. And a few years later, our first women president was named. You can hear more about Eileen Subinsky and her industry journey starting on Page 46.

So, the Houston Apartment Association has been around for a long time, and to keep it here for much longer we must keep that catalyst going. It’s so important to understand where we come from and what this association is about, and not forgetting those key people and key things that have held the legacy amidst the growth and changes we have seen. As we move forward, and slowly pass the torch to new generations, we need to instill what we were first rooted in, who laid the foundation for the association and what made us successful, so we are always moving forward.

Over the last 10 years, we have seen a shift in membership where suppliers and management organizations are more and more prevalent in what we’re doing at HAA, which is great! While suppliers do play a key role, we must have a happy medium of owners involved in our association as well. Ironically, as I was visiting with Eileen Subinsky and learning more about her journey, my thoughts were reiterated with her comments regarding owner and developer involvement in HAA. She, too, from her legacy point of view, is concerned about the balance shifting. As we look in the direction of where the organization is going, it is the ownership members that need to speak to our political leaders about what needs to happen in legislation, so we can continue to protect the rights our founders created this association for. That balance will help us curate a strong organization that will stand the test of time and that would make our founders who sat at that café in 1959 proud!

So what can we do for HAA? Well, Ambassadors has done an amazing job of building membership of supplier partners; I challenge owners and management teams to set targets of ownership involvement and to rebalance the membership and ensure a solid future and focus for the association. When we focus on getting more ownership involvement, we honor the principles of HAA, as well as ensure supplier members can connect and build this organization to its full potential. Let’s be the catalyst that they will still be talking about in 50 years!

www.haaonline.org March 2023 ABODE 7

www.haaonline.org

These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

February Patron of the Month

Houston Planned Energy Systems

HAA Member since 1978

Cotton Commercial USA Inc.

HAA Member since 1982

Hire Priority Staffing & Executive Search

HAA Member since 1993

CSC ServiceWorks

HAA Member since 1961

Craven Carpet

HAA Member since 1986

Camp Construction Services

HAA Member since 1994

Apartments.com

HAA Member since 1997

Gemstar Construction Development Inc.

HAA Member since 1985

AAA Plumbers

HAA Member since 1984

FSI Construction Inc.

HAA Member since 1999

Dixie Carpet Installations

HAA Member since 1987

Century A/C Supply

HAA Member since 1968

8 ABODE March 2023 www.haaonline.org

Update By GINA ERWIN, HAA Legislative Chair, with BRADLEY PEPPER, Vice President of Government Affairs

RENTERS BILL OF RIGHTS

Biden Administration announces Blueprint for tenant protections and affordability.

ON JANUARY 25, the White House announced a number of actions to advance President Biden’s housing agenda, which are intended to protect renters and promote rental affordability. These actions include:

• Introducing the “Blueprint for a Renters Bill of Rights,” which lays out five principles that President Biden would like to guide future policymaking;

• Proposing more than 20 federal agency actions intended to increase fairness in the rental market and further principles of fair housing; and

• Launching its Resident-Centered Housing Challenge, a call-to-action for housing providers and stakeholders to improve the quality of life for renters.

The steps taken by the administration come from an explicit campaign promise from President Biden. The National Apartment Association (NAA) engaged for months with the White House and other industry organizations prior to this rollout. NAA’s mission throughout this process was to maintain a seat at the table and ensure that the concerns of our industry were heard over the demands of housing advocates, which included a host of punitive actions like national rent control.

The centerpiece of the President’s plan, the “Blueprint for a Renters Bill of Rights” lays out a set of principles to drive action by the federal government, state and local partners, and the private sector to strengthen tenant protections and encourage rental affordability. They include the need for renters to have access to:

• Safe, Quality, Accessible and Affordable Housing;

• Clear and Fair Leases;

• Education, Enforcement, and Enhancement of Renter Rights;

• The Right to Organize; and

• Eviction Prevention, Diversion, and Relief.

To be clear, these principles and actions are nonbinding and are not federal policy. This is not an executive order from President Biden. There are no new requirements or policy changes that have been made. At this point, several federal agencies have only been tasked with exploring new housing policies and gathering information to help develop those policies. In addition, the

administration calls on state and local governments to strengthen renter protections to align with these principles.

As this progresses long into the future, we will keep you updated on NAA’s federal advocacy as multiple federal agencies explore housing policy changes on a variety of topics.

City of Houston Adopts Changes to the Residential Buffering Ordinance

Last month, the City of Houston updated its existing Buffering and Standards requirements in Chapter 42 of the City’s Code of Ordinances. These amendments addressed four areas: residential buffering standards; garage screening and lighting standards; wall or pole mounted light fixtures standards; dumpster screening standards.

These updates were made in an effort to address the effects of newly constructed, mid-rise and high-rise structures that could result when they abut single-family and small scale multifamily residential structures. These only affect new construction.

Residential Buffering: The previous ordinance required that buildings with a top floor of 75 feet or higher provide buffering of 30 feet if taking access from a collector street and 40 feet if taking access from a local street. The city will now require that if a building is 65 feet to 75 feet and only on a local street, a 15-foot buffer must be provided.

Garage Screening and Lighting: The previous ordinance required that garages have an exterior cover of 42 inches. Originally, the city proposed going to 50 inches before negotiations with HAA and our stakeholder partners compromised at 48 inches. In addition, we were able to include a provision that if compliance of 48 inches would require the garage to have a mechanical ventilation system, the applicant may reduce the exterior cover enough to meet open ventilation requirements down to 42 inches. These only apply to new garages next to or across the street from any type residential property.

Lighting Fixtures: New updates for outdoor lighting will require that all outdoor fixtures (wall or pole mounted) on commercial developments abutting a public street or residential development must: direct light downward, be fully en

closed in the fixture housing and prevent light trespass of more than 0.2-foot candles measured at the property line.

Dumpster Screening: The previous requirements were that bulk containers abutting public streets on the address side of the property be screened. Now there is required screening for the bulk containers abutting residential developments and all public streets and all new developments other than single family properties within the city must identify the bulk container on the site plan.

HAA and our stakeholder associates worked with the City for over two years to refine these proposals to be satisfactory for all those involved. We will continue to work with the City as they implement these changes moving forward.

City of Houston to Allow Paying a Fee in Lieu of Constructing Sidewalks

The City of Houston recently made changes to it’s 2020 Sidewalk Ordinance with the intent to create a complete sidewalk network in the city by providing more sidewalk options, establishing a sidewalk fund, protocols for constructing sidewalks and, most importantly, preventing “sidewalks to nowhere” being built in areas where property owners do not want to have sidewalks.

The biggest change is that developers will now have the option to pay a fee in lieu into a newly established sidewalk fund, instead of having to construct the sidewalk. The fee will be $12 per square foot, which is less than half of the City’s own estimated cost of $30 per square foot.

The new fee will be split so that 70% of it goes to building sidewalks in the area of the development paying the fee, with the remaining 30% going toward building sidewalks anywhere in the city. It is expected to bring in roughly $1.7 million annually.

There are 17 Sidewalk Service Areas identified on the Sidewalk Service Area Map. The Sidewalk Service Area Map is a map divided the city geographically service areas and based on population, size of the developable area, amount of recent sidewalk permit activities, freeway location which creates physical barriers and whether it is an appropriate size for effective fund management.

Legislative

www.haaonline.org March 2023 ABODE 9

WHITE HOUSE ISSUES BLUEPRINT FOR A RENTERS BILL OF RIGHTS

Let’s take a look at how it might impact the apartment industry in Texas.

ON JANUARY 25, 2023, the White House published a Blueprint for a Renters Bill of Rights intended to support the development of policies and practices that promote fairness for Americans living in rental housing. The White House has asked a number of federal agencies to look into how to establish rules and regulations which further the five principles identified in the Blueprint.

Although the Blueprint is not binding and does not itself constitute U.S. policy, it prepares us for the types of federal regulations we might see in the upcoming months in the apartment industry.

Let’s take a look at how the White House’s Blueprint might impact the apartment industry in Texas.

Access to Safe, Quality, Accessible and Affordable Housing

The Blueprint provides that renters should have access to housing that is safe, decent and affordable and should pay no more than 30% of household income on housing costs.

The Blueprint states that, before the pandemic, rents were rising much faster than wages. In 2019, almost a quarter of the 44 million renter households spent at least half their earnings on rent. In the last three years, rental affordability has worsened, with rents rising nearly 26% nationally during the pandemic.

To meet this principle, the Administration has announced that:

• The Federal Trade Commission will explore ways to take action against acts and practices that unfairly prevent consumers from obtaining and retaining housing.

• The Federal Housing Finance Agency (FHFA) will increase affordability in the multi-

family rental market by classifying multifamily loans with loan agreements that restrict rents at levels affordable to households with incomes between 80% and 120% of Area Median Income.

• The FHFA will launch a process to conduct stakeholder outreach and engagement to identify opportunities and challenges of adopting and enforcing tenant protections including policies that limit egregious rent increases.

• The White House, as well as various agencies, will meet with tenants and tenant advocates on a quarterly basis to hear their perspectives on dynamics in the rental markets and opportunities to strengthen tenant protections.

Clear and Fair Leases

The Blueprint provides that renters should have a clear and fair lease with defined terms, rights and responsibilities. Leases should not include mandatory arbitration clauses, unauthorized terms, hidden or illegal fees, false representations or other unfair or deceptive practices. A lease should provide transparency with respect to security deposits and provide for advance notice of actions relating to the unit, including notice of entry for inspection and significant changes to the unit. Lease terms should be in simple and clear language accessible to the renter.

To meet this principle, the Administration states that the U.S. Department of Agriculture will develop a clear and fair lease similar to HUD’s model lease used in Section 8 properties, create a tenant grievance FAQ outlining steps

for tenants appealing a management decision and create a Tenant Rights and Responsibilities brochure modeled after HUD’s Multifamily brochure for assisted housing residents.

Education, Enforcement and Enhancement of Rights

The Blueprint states that federal, state and local governments should do all they can to ensure renters know their existing legal rights and to protect renters from unlawful discrimination and exclusion that can take many different forms. The Fair Housing Act and state and local law should be expanded to expressly prohibit discrimination based on source of income, renters should be safeguarded against sexual harassment by housing providers and their staff, and survivors of domestic and dating violence, stalking and sexual assault should not be penalized because of the acts of abusers. The Blueprint expressly noted that exclusion manifests in different ways, including through inaccurate information appearing in tenant background checks.

The Blueprint explains that research in many markets shows property managers are less likely to respond to prospective Black and Latino tenants when they inquire about open rental listings, thus driving disparate housing options and outcomes. People with disabilities face unequal treatment and failure to pro-

www.haaonline.org March 2023 ABODE 11

It’s the Law By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

Although the Blueprint is not binding and does not itself constitute U.S. policy, it prepares us for the types of federal regulations we might see in the upcoming months in the apartment industry.

vide reasonable accommodations for policies and allowance for reasonable modifications to unit design at disproportionate levels. Survivors of domestic violence, dating violence, sexual assault and stalking are at greater risk of homelessness and housing discrimination because of the violence committed against them. Housing discrimination also results from algorithms and credit reports used routinely in background checks and screening reports on tenant applicants, which can have negative effects on housing options. Source of income discrimination can be used as a proxy for other forms of discrimination.

To meet this principle, the Administration states that:

• HUD is finalizing a rule to clarify that the Fair Housing Act continues to bar practices with unjustified discriminatory effects notwithstanding efforts to weaken its reach.

• The Housing and Civil Enforcement Section of the Civil Rights Division at the DOJ has taken recent enforcement actions under the Fair Housing Act to ensure that providers do not unlawfully discriminate against renters, including with respect to sexual harassment and race and disability discrimination.

• Several housing agencies have said they will work to release best practices on the use of tenant screening reports.

• There are several ongoing agency actions that will be enhanced, consistent with agency authorities, to reduce discrimination based upon source of income.

• HUD will implement guidance for housing protections for survivors of domestic violence, dating violence, sexual assault and stalking.

The Right to Organize

The Blueprint explains renters should have the freedom to organize without obstruction or harassment from their housing provider or property manager and should not risk losing their housing because of organizing.

The Blueprint states that organizing is an essential means for renters to advocate for resources and policy reform to meet community housing quality, accessibility and affordability needs. Research shows organizing has been met with retaliation from housing providers or property managers, such as prohibiting the use of public spaces, threatening eviction or actually filing an eviction.

In order to meet this principle, the Adminis-

tration states that HUD has developed and published a resident organization and participation toolkit for residents in public housing.

Eviction Prevention, Diversion and Relief

The Blueprint states that renters should be able to access resources that help them avoid eviction, ensure the legal process during an eviction proceeding is fair, and avoid future housing instability. To prevent evictions, renters should have access to eviction protections that require a justified cause to evict a tenant and tenants need to receive adequate notice if their lease is not being renewed. Resolutions from these processes could include: a grace period for late rent; the ability to preserve tenancy through curing lease violation; access to a standardized, formal dispute resolution process prior to litigation; and opportunities to meaningfully participate in a pre-eviction diversion program.

The Blueprint calls for: tenants to be given 30 days’ notice of an eviction action; the right to counsel during an eviction proceeding; a hearing in a language the tenant understands or with qualified interpreters; due process / See Law, Page 77

12 ABODE March 2023 www.haaonline.org

A COLLECTION CATASTROPHE

A resident reaches out in hopes of getting collection charges removed after winning a court case.

A RESIDENT FILED a complaint

with the Houston Apartment Association’s Resident Relations disputing charges that were sent to collections by a previous apartment management company. The apartment property took the resident to court after being late on rent, but after the judge saw receipts of rental payments from the resident, he sided with the resident and ruled that nothing was owed to the property. But, after the case was closed, the property still sent the eviction charges to collections. While the resident no longer lived in the apartment community, the bad credit report was following behind her as she tried to find a new home to rent. She reached out to HAA in hopes of finding the owner and having the charges removed from collections.

HAA reached out to the resident’s previous apartment management company and passed along the information, and that response was forwarded to the resident. The management company explained that those actions were done by the previous owner, but they wanted to make it right. The new owner of the apartment property reached out to the resident and worked with her to get all the necessary paperwork sent into debt collections to get the eviction charges removed.

After some communication and filing the proper paperwork, the eviction charges were removed from the resident’s credit report. She reached back out to HAA with thanks.

Although this case wasn’t presented in front of the Resident Relations Committee, in this

instance, both the resident and management got a win!

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.

If you are a manager with a resident relations issue, call HAA at 713-595-0300.

Resident Relations from the RESIDENT RELATIONS COMMITTEE 14 ABODE March 2023 www.haaonline.org

nrg center may 18, 2023 join the multifamily tree www.haaexpo.org

Show Schedule

Education Sessions (paid attendees only)

8:30 a.m. – Registration opens

8:30 a.m. to 1 p.m. – Credential Corner open

(second ﬂoor)

9:30 a.m. to 10:20 a.m. – Education Sessions

(English & Spanish – Concurrent Sessions)

10:30 a.m. to 11:20 a.m. – Education Sessions

(English & Spanish – Concurrent Sessions)

11:30 a.m. to 1 p.m. – Keynote Speaker & Luncheon

Expo (free for management company personnel)

1 p.m. to 5 p.m. – Expo opens, Hall C to all attendees

3:45 p.m. – 1st Featured Supplier Contest

$1,500 Winner drawn and announced

4:45 p.m. – 2nd Featured Supplier Contest

$1,500 Winner drawn and announced

5 p.m. – Expo closes

See next month’s ABODE for more details.

www.haaexpo.org may 18 • nrg center • hall c

On the Scene with the HAF

Fair Housing Seminar

Sponsored by Earthworks and Gemstar Construction Development

Wednesday, December 14 at the HAF Dinerstein Reed Prokop Education Center

Attendees heard from Investigator William Keith Cooper with the Texas Workforce Commission and HAA Legal Counsel Howard Bookstaff in our second installment of our Fair Housing Seminar series: Policies, Procedures and Criminal History Screening.

1 1 2 18 ABODE March 2023 www.haaonline.org 2

MARCH

TAA/HAA Day at the Capitol

Wednesday, March 1

Austin

Sponsors include:

Hoffer Furniture

Rasa Floors

ALN Apartment Data

Fidus Construction Services

Valet Living

Rent.

Texscape Services

Poolsure

Norman Construction

EPICHTX Construction

Fidus Construction Services

2 Legal Lowdown

Thursday, March 2

3 p.m. to 4 p.m.

Via Zoom

See Page 74 for details.

NEXT Spring Social:

Brews & Bingo

New Supplier Orientation

Wednesday, April 5

10 a.m. to 11 a.m.

Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits.

Ambassador One Crawfish Boil & Cornhole Tournament Fundraiser

Wednesday, April 5

3:30 p.m. to 5:30 p.m. Hans’ Crawfish Services Benefiting Shelter to Shutters. All members welcome.

Avenues: Main Street 1

Basic to Bougie! Elevating Your Customer Experience to Extraordinary! with Nina Troester & Michelle Molinaro, Savvy Property Solutions

Thursday, April 6

9 a.m. to Noon.

This seminar will help elevate your customer service experience, adapt to constant change, manage your own brand, and create a vibrant culture. See Page 23 for more information.

FINDING NEW ROADS

Learn more about the Avenues series, a great value in continuing education.

THE HOUSTON APARTMENT

Association offers a great education program series called Avenues every year, and this year they have even more educational opportunities for those who enroll in the series. Each year the speakers and content are updated to reflect current industry trends and hot topics!

What is Avenues?

The Avenues series offers five different ‘avenues’ for training. There is Marketing, Leadership, Maintenance, Main Street and our newest addition, Technology Row. Sessions are held throughout the year, from 9:00 a.m. to noon, and count for three continuing education credits (CECs) towards the renewal of your NAA credentials.

Why should I sign up for Avenues?

Signing your property up for the Avenues series means that you sign up one time, and get your entire on-site staff access to every class in the Avenues series. That's 15 classes throughout the year, which is pennies on the dollar for education if you take full advantage of the program.

Can I sign up if I’m a supplier partner?

Yes! New, for 2023 we are offering a per person supplier partner rate that gives you access to all 15 sessions.

How much is Avenues?

Annual Property Subscriptions, with unlimited attendance to all sessions, start at $199 per year for properties with less than 200 units, $399 per year for properties with 200-350 units and $499 per year for properties with more than 350 units. The supplier partner rate is $199 per person. Only want to attend one seminar? Individual seminars are priced at $60 each, a real steal for quality education.

Where is Avenues located?

Avenues is hosted at the Dinerstein Reed Prokop Education Center located at 4810 Westway Park Blvd. Houston, TX 77041.

I’ve signed up for Avenues, what happens next?

A few days prior to the class a HAA staff member will reach out to the subscription holder to get a headcount of how many of

your property team members will be attending the course. All you need to do is respond and let us know how many team members you're planning to send so we can make adequate arrangements for each class. That’s it!

When does Avenues start?

HAA’s Avenues series has already started, but it’s never too late to sign up for the education program. The sooner you sign up the more opportunity and educational experiences your team gets, so do it quickly.

HAA’s education team and group of instructors for this year look forward to seeing all our members at the Avenues classes this year. Members can register for the series today by emailing education@haaonline.org. You can find more information for the Avenues series on the next page.

22 ABODE March 2023 www.haaonline.org

EDUCATION Update By LAUREN TURNER, HAA Vice President of Education AND Outreach HoustonApartmentFoundation Course2023Education Catalog www.haaonline.org Get educated! The 2023 HAF Course Catalog is online now! Find all the professional development you are looking for. Download today. Scan the QR Code for a detailed list of upcoming educational offerings and visit www.haaonline.org/events to register.

Avenues: Main Street - 1

April 6

Basic to Bougie! Elevating Your Customer Experience to Extraordinary! with Nina Troester & Michelle Molinaro, Savvy Property Solutions

Avenues: Main Street - 2

July 18

Why Ya' Gotta Be So Mean? Dealing with angry residents with Lisa Trosien, ApartmentExpert.com

Avenues: Main Street - 3

November 15

Apathy To Empathy: 4 Methods to Cure Fatigue & Bring the Compassion Back with Amy Kosnikowski Dilisio

New Technology Track!

Plus updated content featuring the top industry speakers

• Fewer than 200 units: $199/year

• 200-350 units: $399/year

• More than 350 units: $499/year

Three (3) CEC credits awarded per session.

Avenues: Maintenance Blvd - 1

June 21

How to Create Win-Win Scopes, Bids, and Contracts with Chris King-Dye, Full House Marketing

Avenues: Maintenance Blvd - 2

October 4

Trends in Maintenance - Personnel, Service, Technology and Tools with Mark Cukro, Plus One Inc.Service Team Training

Avenues: Maintenance Blvd - 3

October 19

As the Apartment Turns- Preventing

Soap Opera Drama in your Apartment Turn Program with Chris King-Dye, Full House Marketing

Avenues: Leadership Lane – 2

June 14

The Persuasive Leader Workshop: How to Lead Your People to Their Highest Results with Rommel Anacan

Avenues: Leadership Lane - 3

September 20

Next Level Leadership with Debbie Phillips

Avenues: Marketing Place - 2

May 24

Video, Video, Video: The best ways to use video for marketing, leasing, and communication with Lisa Trosien, ApartmentExpert.com

Avenues: Marketing Place - 3

October 11

Say YES to the Address with Leah Brewer, Full House Training

Avenues: Technology Row - 1

March 23

Excel Basics with Julie Hartman, B2G Victory

Avenues: Technology Row - 2

May 9

Excel Intermediate (102) with Julie Hartman, B2G Victory

Avenues: Technology Row - 3

August 16

Microsoft Training (Teams, Outlook, and Office) with Julie Hartman, B2G Victory

Need just one seminar? Individual sessions are priced atonly$60per person,arealstealforqualityeducation! The Avenues series of seminars feature some of the best nationally-acclaimed speakers in the industry with learning sessions for every level of multifamily professional. Look for the class schedule at www.haaonline.org for details. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org. Main ST Maintenance BLVD Marketing PL Leadership LN Annual Property Subscriptions are available with unlimited attendance for all on-site property staff to attend all sessions at a discounted price.

a road that fits your

Avenues.

Technology ROW Follow

career journey with

Sponsored

SECTION 8 BILL INTRODUCED IN SENATE

The bipartisan legislation seeks to revitalize HUD’s Section 8 Voucher program.

ON JANUARY

25,

2023, Sens. Chris Coons (D-DE) and Kevin Cramer (R-ND) reintroduced the Choice in Affordable Housing Act, bipartisan legislation that seeks to revitalize the U.S. Department of Housing and Urban Development’s (HUD) Section 8 Housing Choice Voucher (HCV) Program. Their bill, which was previously introduced in both chambers last Congress, would ultimately bolster the HCV Program by:

• Establishing financial incentives to increase housing provider participation;

• Requiring Small Area Fair Market Rent (SAFMR) jurisdictions use neighborhood specific data to ensure accuracy and alignment with market rates

• Expediting the inspection process for new providers, reducing inspection delays and decreasing other regulatory burdens; and

• Improving outcomes for low- and moderate-income households.

The National Apartment Association (NAA) has long supported the voluntary HCV Program as an incredibly powerful tool in efforts to sustainably address housing affordability challenges. In a quote endorsing the legislation, NAA President and CEO Bob Pinnegar said that “by speeding-up resident approval processes, reducing duplicative inspections requirements and providing better ongoing support for housing provider participants, the Choice in Affordable Housing Act will encourage more voluntary participation from the industry and, most importantly, increase positive outcomes for participating owners and residents alike.”

Read more about the legislation at:https://www.coons.senate.gov/news/press-releases/senators-coonscramer-introduce-bill-to-expand-affordable-housing-access-for-low-income-families-in-rental-assistance-program.

NAA will continue to champion this critical legislation as we remain committed to advancing sustainable solutions that work to improve housing affordability across the country.

– Maria Spencer

For more information on the legislation, please contact Maria Spencer, Director of Federal Legislative Affairs at mspencer@naahq.org.

For more information about the National Apartment Association, visit www.naahq.org.

The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAA PAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAA PAC on several levels.

For more on HAA PAC, visit www.haaonline.org/haapac

Industry Update from the NATIONAL APARTMENT ASSOCIATION 24 ABODE March 2023 www.haaonline.org

Apartment Managers –

Write it down: CAM is the best way to advance your multifamily career!

What are you waiting for?

CAM Credential Qualifications:

• Minimum of 12 months of onsite property management experience in a management role or position (Assistant Managers do qualify)

• Successful completion of all CAM coursework (totaling 40 hours)

• A passing score on the CAM exam within six months of declaring candidacy

Course Schedule and Fees:

The CAM curriculum is comprised of eight modules and is administered by HAA in three distinct schedules:

• Eight days over the course of six weeks (Spring)

• Wednesday-Friday for two consecutive weeks (July - "eXtreme CAM")

• Monday - Friday (November - "eXtreme CAM")

• Check-in and registration begin at 8:30am, except for the Orientation Luncheon

• Modules vary in length; classes generally will conclude by 5 p.m. or earlier

• Light Breakfast and Lunch are provided

• Total Program Cost: $1,300 All textbooks, exam fees, and meals are included in the course fee New CAM Candidates must begin the program with the first course on March 7

CAM Courses and Dates:

March 7: Program and Orientation Luncheon/Industry Math

Learn all about the process and best practices for success as a CAM candidate, PLUS receive a math refresher and start preparing to calculate industry formulas you’ll need to know for the exam. This first course begins at 12 noon.

March 8: Industry Essentials & the Resident Experience

• Summarize the global state of the apartment industry

• View property as an investment

• Identify the roles of people a CAM will interact with

• Describe the value of the CAM role as an investor advocate and resident advocate

• Identify characteristics of different types of housing

• How to build relationships with residents

• Explain the Resident Cycle including:

- Lease & Application

- Screening

- New Resident Education

- Ongoing Resident Communication

- Resident Retention/Renewal

- Move Out Procedures

March 21: Financial Management

• Relate CAM responsibilities to the financial performance of a property

• Analyze an income statement

• Develop and manage a stabilized budget

• Prevent and solve for bad debt

• Perform a property valuation

March 22: Marketing

• Identify the components of an effective Marketing Plan

• Use resources to effectively gather and calculate data needed in a Marketing Plan

• Develop a Marketing Plan

- Analyze a market including competitors

- Identify the internal market readiness of a property

- Perform an economic analysis of a property

• Analyze and draw conclusions from a Market Plan using the SWOT methodology

• Add value to a property through use of rental income, rates, and/or adjustments

• Add value to a property through managing occupancy

• Select and write an effective recommendation

- Identify types of promotion

- Identify types of advertising media

• Develop a budget for a Marketing Plan

• Measure the success of a Marketing Plan

April 4: Property Maintenance

• Relate CAM responsibilities to the maintenance of a property

• Oversee service requests

- Ensure employees in all roles receive the appropriate training to ensure service requests are completed accurately

• Manage inventory

• Identify the need for a contractor or vendor

- Complete the bid process and signing of a contract

• Use inspection results to prioritize maintenance and repairs

• Develop a preventative maintenance program

• Identify maintenance needs for green properties

April 5: Legal

• Describe reasonable accommodations and modifications for persons with disabilities

• Explain compliance with laws that govern applicant screening

• Explain the purpose and impact of fair housing laws

• Explain how to remain in compliance with fair housing laws

• Identify a CAM’s responsibilities in providing safe living conditions with adherence to residence rights

• Summarize the bid process requirements

• Explain compliance with laws that govern employment practices

April 11: Risk Management

• Relate risk management to a CAM’s role

• Propose a solution to an issue of fraud, theft, embezzlement, etc. to minimize financial risk

• Identify necessary preventative maintenance to minimize risk to physical plant

• Create a resident education/orientation message to minimize risk to residents

• Practice preparing for an OSHA inspection

• Create sample guidelines for entering homes to minimize risk to staff/vendors

• Create emergency plan for a common regional emergency

• Provide the best course of action for various crime emergencies

• Prevent and control loss

April 12: Human Resources

• Identify laws that affect employment procedures

• Understand how to manage payroll including benefits, overtime, and rent-free employee housing

• Summarize the employment process

- Recruit potential employees

- Interview applicants

- Evaluate candidates

- Complete new employee orientation

• Maintain employees’ records appropriately

CAM is generously sponsored by:

Massey Services Inc.

Core Landscape Group

Hahn Equipment

Merit Roofing & Construction

Core Landscape Group

FFH Inc DBA Liberty Builders

Fidus Construction Services

Redevelopment Services

• Address employees’ needs throughout the lifecycle of their employment

- Identify training needs

- Manage performance

- Perform an employee evaluation

- Execute disciplinary action

- Terminate employment

For a more detailed synopsis of individual course content and to register, please visit the education page of our website at www.haaonline.org.

It’s not golf – it’s TOPGOLF! Give it a shot “fore” a cause

Top Sponsors

Ameristar Screen & Glass

Matrix Construction Services

Beverage Sponsors

ATI Restoration

Impact Property Solutions

Best Team Spirit Sponsors

G.O. Plumbing Services

Valet Living

It’s back for the PAC! Join us at Houston’s premiere golf entertainment complex for a fun-filled afternoon with the favorite twist to a traditional game, all while supporting the Houston Apartment Association Political Action Committee –your local PAC for the apartment industry.

Awards:

Team Awards – 1st, 2nd, 3rd

Best Male

Best Female

Last Place

Best Team Spirit

Show us your team spirit for a chance to win!

Thursday, April 13

TopGolf Houston - Katy

1030 Memorial Brook Blvd. Houston, TX 77084 11 a.m. to 3 p.m.

*Please note this event is open to sponsors and players only, no spectators.

Welcome Sponsor

Crestmark

Construction Services

Lunch Sponsors

BlueLine

Construction & Remodel

Chadwell Supply

Hole In One Sponsor

Ideal Towing

Last Place Award

Gemstar Construction Development

Team Awards Sponsors

Ferguson Facilities Supply

Merit Roofing & Construction

SafeRent Solutions

Best Male & Female Award Sponsors

Church Pool Services

Norman Construction

Payment must be made by personal credit card or personal check payable to HAAPAC. Payment must accompany registration. HAA is prohibited from accepting corporate contributions for PAC events.

Name

MC____

Credit

Name

FEES (include three hours of TopGolf, heavy appetizers, first drink and dessert)

Please select:

o Teams of up to six – High Top: $600 per team/Includes high top table and chairs; located in center of each floor.

o Teams of up to six – Lounge: $700 per team/Includes cushioned lounged seating; located on sides of each floor. Name__________________________________________________

__________________________________________________

(_________)________________________________________

Company________________________________________________ Phone

Visa____ AmEx____ Discv_______

Card #______________________________________________

Security Code____________ Expiration Date_______________

on Card_____________________________________________

Company________________________________________________

Company________________________________________________ Name__________________________________________________ Company________________________________________________ Name__________________________________________________ Company________________________________________________ Name__________________________________________________ Company________________________________________________

Company________________________________________________ Mail completed form and payment to: HAAPAC, 4810 Westway Park Blvd., Houston, Texas 77041. Credit card registrations may be emailed to golf@haaonline.org; payment must accompany registration.

Name__________________________________________________

On the Scene Photos by HAA STAFF

“You’re the One That I Want” Sponsorship Auction

Wednesday, January 18 at the HAF Education Center

“Auction” was the word for HAA suppliers during our January event. Thanks to our sponsors, a record $284,400 was raised for HAA’s education, events and meetings. A big thanks to our auctioneers Gina “Sandy” Erwin and Billy “Danny” Griffin!

Thank you to our generous supplier sponsors:

American Fire Systems

EPICHTX Construction

Chadwell Supply

Matrix Construction Services

AAA Plumbers

The Liberty Group

Crestmark Construction Services

Best Plumbing

Fidus Construction Services

FSI Construction

Century Air Conditioning Supply

BlueLine Construction & Remodel

Poolsure

Guardian Construction

Massey Services Inc

G.O. Plumbing Services

Camp Construction Services

ATI Restoration

Ameristar Screen & Glass

Rent.

Merit Roofing & Construction

Crowned Eagle Construction

Valet Living

SafeRent Solutions

Norman Construction

Texas Apartment Pool Services

Redevelopment Services

Gemstar Construction Development

Impact Property Solutions

Ideal Towing

SentriForce

Core Landscape Group

PPG Paints

ALN Apartment Data

Texscape Services

Dixie Carpet Installations

Jenkins Restoration

Texas Southwest Floors

Encore Services TX

Hoffer Furniture

Lowe’s Pro Supply

Clozzits

Core Multifamily Fabrication

Greenlogic Lighting & Electric

J National Contractors

Perma Pier Foundation Repair

Rasa Floors

Ferguson Facilities Supply

FFH Inc DBA Liberty Builders

Magna Pest Solutions

Cinema Anywhere

PooPrints

Blue Ox Moving & Storage

Flooring Warehouse

Cotton Commercial USA

Earthworks

BG Multifamily

Hahn Equipment

Watermark Construction

Church Pool Services

Fairway Architectural Railings Solutions

LC Towing

WeDoTrash

Santos Contracting

28 ABODE March 2023 www.haaonline.org

www.haaonline.org March 2023 ABODE 29

30 ABODE March 2023 www.haaonline.org

Sponsorship Auction On the Scene Photos by HAA STAFF

On the Road with HAA

Pearland Region Meeting

Monday, January 30

Your Vote Matters

The HAA PAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. Strengthen your voice by joining us.

You can participate in the HAA PAC on several levels:

Steering Committee • $1,500

• Receives all of the benefits of trustee, and

• One vote for every $500 contributed.

• Sets the agenda for the HAA PAC.

• Acts as the PAC Board of Directors.

• Invitations to Steering Committee Meetings held three to four times per year.

Trustees • $500

• Benefits listed below, and

• An individual vote on HAA PAC decisions.

• Invitations to special events and meetings with legislators, including elected officials receptions.

Century Club Members • $125

• Benefits listed below, and

• Group voting rights, though their Century Club Representative.

Non-Voting Century Club Members • $100

• Attend all regular HAA PAC functions at member pricing, but has no voting privileges.

• Members are recognized in the October issue of ABODE magazine.

dollars to keep that voice strong. Past Advocacy Wins

The Houston Apartment Association Political

•Savedyou$5.5millioninmandatorycarbon monoxidealarmretrofittingrequirements

Action Committee is our industry’s voice in

government. We need your participation and

•Blockedannualsignedfireself-inspection requirements

•Protectedpropertiesfrombeingforcedinto participatinginSection8program

•EnsurenewCityofHoustoncodecontained revisionssoughtbyHAAmembersElections Affecting Multifamily

•OtherCountyOfficialsand SurroundingCityElections

••CongressionalSeats TexasLegislatureRaces

••HarrisCountyJusticeofthePeace&Constables CityCityofHoustonMayoraland CouncilElections

To join the HAA PAC, make your non-corporate check payable to HAA PAC. By law, we cannot accept corporate checks. Funds are not tax-deductible.

I am a: _____Owner Member _____Supplier Member and YES! I want to invest in the HAA PAC as (check one):

_____Non-Voting Century Club $100 _____Voting Century Club $125 _____Trustee $500 _____Steering Committee $1,500

Name: ________________________________________________________________________________________________________________________

Company: ______________________________________________________________________________________________________________________

Address: _____________________________________________________________________________________________________________________

Phone: _____________________________________ Email: ___________________________________________________________________________

Home Address: ______________________________________________________________________________________________________________________

Please note relationships with any elected officials: _________________________________________________________________________

If paying by credit card (please select): AMEX_____ Visa______ Discover_______ MasterCard_______

Number:__________________________________________ Expires:________ CSC:____Name on card:_______________________________________

I was referred by _____________________________________________________________________

_______ Sign me up for FAST TRACK! For an additional $90, guarantee your place at the table and save time too. You will automatically be pre-registered and paid for a minimum of four luncheons, with your badge waiting for you at the door. You must also join the PAC at a minimum of $100 to participate in Fast Track. The $90 Fast Track payment can be made with corporate funds.

Paid for by HAA PAC, Casey Watts Morgan, Treasurer. For more on HAA PAC, visit www.haaonline.org/haapac

Return form to mpolston@haaonline.org, fax to 281-582-1520 or mail your payment to: HAA PAC, 4810 Westway Park Blvd., Houston, Texas 77041. For more information contact HAA PAC at 713-595--0302 or mpolston@haaonline.org.

On the Scene

Photos by MARK HIEBERT, Hiebert Photography

2023 HAA Installation Gala

Saturday, January 21 at the Bayou Music Center

Presenting Sponsor. Camp Construction Services

Premier Sponsors. Century A/C Supply, Crestmark Construction Services, Lowe’s Pro Supply, Reliant and Texas Apartment Pool Services

It was a magical night celebrating 2023 President Stephanie Graves, the HAA Executive Committee, board of directors and Product Service Council officers. For more photos, visit www.haaonline.org.

34 ABODE March 2023 www.haaonline.org 1 6 3 4 2 3 4 5 6

www.haaonline.org March 2023 ABODE 35 2 5

2023

36 ABODE March 2023

HAA Installation Gala

On the Scene

Photos by MARK HIEBERT, Hiebert Photography

www.haaonline.org March 2023 ABODE 37

2023

38 ABODE March 2023 www.haaonline.org

HAA Installation Gala

the

Scene Photos by MARK HIEBERT, Hiebert Photography

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2023 HAA Installation Gala

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the

Scene Photos by MARK HIEBERT, Hiebert Photography

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On average, county assessors in the Houston MSA have increased multifamily real estate valuations by 20% per year in the last four years. Values have doubled in the last five years alone. By protesting your taxes, you can utilize these savings to reinvest into your property.

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Property taxes rarely go down and by being diligent, you have a powerful way to keep this particular expense in check.

By ANYA SMELEK, The Ambrose Group

Cut it!

Property tax. It is one of your largest line-item expenses and with the right information you have the capability to significantly lower your annual property taxes. On average, county assessors in the Houston MSA have increased multifamily real estate valuations by 20% per year in the last four years. Values have doubled in the last five years alone. By protesting your taxes, you can utilize these savings to reinvest into your property.

Due to the sheer volume of properties within a county, assessor offices have no choice but to use a technique called “Mass Appraisal.” This valuation method uses data collected in large quantities to derive assessed value trends that can be applied to property types within a submarket. Property owners are subjected to being taxed like every property in the county and not on an individual basis. Furthermore, due to the amount of parcels in a county, tax law permits appraisers to visit your property once every three years. This level of detail may disregard important pieces of information about your property that could warrant a lower tax bill.

Here are some tips that can help you stay on top of your appeal and bring the best case forward when protesting your property taxes.

Connect with your agent:

If you do not have an agent, consider finding one. If you do have an agent, stay in constant communication with them. Provide them with the documentation or information they are asking for and if you have not heard from them before your protest deadline, reconnect with them to ensure everyone is on the same page. By being aggressive, you or your agent can reduce the value of your property.

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Image © treety | iStock by

Getty Images

Have the documents needed to lower your value at the ARB (Appraisal Review Board) and know what those numbers mean:

Rent roll – With your rent roll you can prove that the assessed value of your property is lower than the county value. If your rents have not outpaced expenses, you have a solid argument for lowering your taxes through your income and equity evidence.

Profit/loss statement – We all know that expenses have gone up, insurance has risen and if your bottom line has gone down, you have considerations for lowering your assessed value.

Damages – Provide pictures and proof of any damages your property or units have sustained. Don’t overlook receiving bids for deferred maintenance and certainly bring them to the Appraisal Review Board.

Vacancies – Are there any empty units? This proof can help lower your value due to your property not being fully occupied.

Sales Contract – Did you recently purchase a property? If the sales price of your newly-acquired multifamily community is lower than the county’s assessed value, that is a strong case to lower your tax liability. If the opposite scenario presents itself, then it would be prudent to keep this information at the bottom of your desk drawer.

Comparable sales:

Finding other properties that are similar to yours and showing those comparable sales to lower your value isn’t enough to fight the county. Be cognizant of your property’s class rating per the county’s appraisal district. If your multifamily property is rated a B, finding a C-rated property in proximity will not be considered. Your comparable sales need to have the same rating as your property for the evidence to be adequate.

Know your deadlines:

Counties will mail out a value notice in March or April and you will have until May 15 to officially protest. Your agent will take care of this step. Be aware that failing to file a protest prevents you from having a change to reduce your property taxes.

Some counties send out their values after April and this gives you 30 days after receiving your notice to file a protest. This will be stated clearly on your notice. Your hearing with the Appraisal Review Board

will determine your property’s tax liability; however, if you are not satisfied with the outcome, there is the option to file for arbitration or litigation. The county will send a final notice of value with an updated assessed value. Upon receiving this notice, you have 60 days to file for arbitration or litigation. This additional option enables you to present your case with an arbitrator or attorney, which are highly specialized professionals in real estate valuations and state tax codes. Don’t know which one to file for? See below.

Arbitration or Litigation:

If your property is valued at less than $5 million, you can elect to go to arbitration. If your multifamily property is valued more than $5 million, you proceed to litigation. Arbitration will include compliance, case preparation and presentation. Litigation will involve the same aspects, while adding attorney involvement for you and the county.

Public data:

Although the State of Texas is a non-disclosure state, be careful to keep your property and its sale information off real estate websites. Encourage your broker and the seller’s broker to keep your transaction information confidential. You do not want to give the county any more data than they need when it comes to valuing your property. Don’t forget about your deeds – you can request that the details of your deed not be displayed to the public.

Property taxes rarely go down and by being diligent, you have a powerful way to keep this particular expense in check. Going up against the county may seem daunting or cumbersome, and you may have to devote time you do not have to this topic, but it will be well worth it when you keep your hard-earned income.

Anya Smelek is the Marketing & Business Development Manager at The Ambrose Group. With 30 years of experience, The Ambrose Group has become a leader in the valuation of real estate, engineered Cost Segregations and tax consulting services. For more information, visit www.theambrosegroup.com.

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If you do not have an agent, consider finding one. If you do have an agent, stay in constant communication with them. Provide them with the documentation or information they are asking for and if you have not heard from them before your protest deadline, reconnect with them to ensure everyone is on the same page. By being aggressive, you or your agent can reduce the value of your property.

2023 HAA President Stephanie Graves sits down with HAA’s first woman leader, 1989 President Eileen Subinsky, to talk about her life, her career and what it was like to be the woman who paved the way for those that followed.

Breaking Glass

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Stephanie Graves: So, I want to say, first of all, thank you for accepting my invitation to do this.

Eileen Subinsky: My honor.

Stephanie: It’s my honor to be able to talk to you. I think, over many years, we should not forget about all of the things that have made the organization so important and made the association what it is. … All of the ladies that have been on the board know the glass ceiling that was broken (by you), but don't really understand what it was like at that particular moment in time and what that means for the rest of us. So obviously I want to talk a little bit about that.

Can you tell me how you got into the industry?

Eileen: By accident, much like half the people working in the industry.

My husband (Ed Subinsky) and I moved to Jacksonville, FL. I was looking for an apartment and I walked into a leasing office and there was a guy on the phone. He said, “Sit down, fill out an application.” I sat down. He got off the phone, he said, “You're not filling out an application.” I said, “Well, I'm just here to see an apartment.”

“Oh,” he said, “I'm interviewing for a manager.” And we talked, and we talked. I filled out an application in case I wanted to lease something.

I got a call from him that night in the hotel. He said, “I've interviewed 34 people, and you're the only one I really had a good relationship with. Would you be interested in the job?”

I said, “Well, I don't know anything about it.” He said, “You told me you grew up for the first 19 years of your life in apartments in New York.” I said I did. He said that I can teach you any-

thing you need to know, and I can pay you more than you're going to get as a teacher.

Stephanie: So you were a teacher at that time. What were you teaching?

Eileen: Elementary School. I had just finished my student teaching when I decided I really didn't like kids (laughing)

Stephanie: Except your own right? Sometimes, it depends on the day.

Eileen: (Laughs) Exactly.

Stephanie: So you were all in.

Eileen: Yes, and I started going through educational programs to learn how to be professional in the apartment business. Started out on 100 units just coming out of the ground in Jacksonville, FL.

Stephanie: Fast forward, how many years were you in the industry? You retired recently and have been in and out of retirement a couple of times.

Eileen: I was in the industry 51 years.

Stephanie: I know that you retired and then you had an amazing offer from someone. How did that work out?

Eileen: It worked out exceptionally well. Eric Barvin wanted to start up a management company for his own portfolio. He was having it professionally managed by other companies, and it sounded like it would be fun, and it was. I told him I would give him a year and that I ought to be able to establish a company – hire the right people, set up his policies, and I did, and I enjoyed every minute of it. He's an outstanding person.

When COVID came, I decided life was too short to deal with working and COVID, so I retired and love every minute of it.

Stephanie: You worked hard, right? And that's the whole idea. You work hard so that

you can rest well.

Eileen: I have a sign that someone gave me that says retirement is God's reward for never killing a boss (laughter).

Stephanie: That would be a different kind of retirement, wouldn't it?

Eileen: Yes (laughing).

Stephanie: So, during that 50 years, how do you even narrow down to your greatest accomplishment. What did you enjoy doing the most and felt that you did well?

Eileen: Developing people.

Stephanie: How did I know you were going to say that! She’s going to say she loves seeing people grow and develop. Because that's who you are and you're amazing at it. You've worked with so many people and helped them grow their careers. Why do you think you have a knack for moving people through that process?

Eileen: It’s because I genuinely care. It’s not “I want you to grow in the company I head so I can look better.” It's that I want you to grow in the company where we work together, so we can all benefit from it, and so that you will have an expanded future that you might not have had if you didn't have a growth opportunity.

Stephanie: And I think that teaching … It is a part of this industry. It's innate.

Eileen: Right, which is why I got a degree in education.

Stephanie: Education is so important. I think everything we do is education, even advocacy, right? We're educating lawmakers as an association. If you hadn't molded and pushed so many people through the process – and through the association and the industry –think of all those people we would have lost. Not just you, but people like you. If we don't push them through the industry and help them

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It’s because I genuinely care. It’s not “I want you to grow in the company I head so I can look better.” It's that I want you to grow in the company where we work together, so we can all benefit from it, and so that you will have an expanded future that you might not have had if you didn't have a growth opportunity.

be educated, it's a disservice to us. Was it Henry Ford that said, “The only thing worse than training your employees and having them leave is not training them and having them stay”?

Eileen: That is very true.

Stephanie: How did you end up in Florida.

Eileen: My husband had a small trucking company, and we got a call one day from a driver who said the truck – it was a semi – has a blown transmission and it's at Lynch Davidson Ford in Jacksonville and I'm going to work for UPS. Then, clunk, hung up. (laughs)

We flew down and decided that Jacksonville is a nice place. There's no snow. It's a nice place to raise kids. We did not want to raise kids in the city. So, we flew back to New York and packed everything in a Uhaul. We were planning on moving to New Jersey, so everything was in storage already. We were staying with my dad. We drove down to Florida, found an apartment and a career.

Stephanie: Did your husband stay in the trucking industry?

Eileen: No, he wound up getting into the apartment industry too. He did maintenance for a while and ultimately went to work for Balcor American Express and was one of the structural engineers. He went out and evaluated the apartment communities that they were buying.

Stephanie: You were in Florida for several years?

Eileen: In Florida for 10 years.

Stephanie: How did you end up in Houston?

Eileen: A job transfer. I was with Johnstown Properties at the time, and they transferred Ed and I both out here. We've been here 43 years now.

Stephanie: What's your plan for retirement, are you retiring here?

Eileen: Yes, we are. Home is in a 55 and over community in Katy. It’s just marvelous. They do everything for you. They mow your lawns, clean your gutters, trim your trees, they paint your house once every nine years. The monthly association dues cover cable TV, monitored alarm system. And they have activities every single day of the week. Everything from playing bridge to pickleball and they have a wine club and a travel club as well. Everything you ever wanted, and you really know you're getting old when both of your children can live in your community. (laughs)

Stephanie: We were talking earlier about education and then how important you think that is in developing people. Obviously, you've done that in your career. Is there anything that you wish that you could have told yourself when you were (HAA) President, during that time frame?

Eileen: The time passes in a heartbeat. I would have told myself, although I did thoroughly enjoy my year as president, to not forget a minute of it. Because in the blink of an eye it's over and you're one of the “has beens.” (laughs)

Stephanie: You're not, but yes, I know that feeling.

Eileen: Contribute as much as you can while you're there for the betterment of the association, and in my case, the future of women in the association.

Stephanie: Did you realize then what it a difference you were making? How you were setting the standard and setting the bar?

Eileen: I realized what a challenge I had before me. Ted Dinerstein, one of the founders of HAA, was sitting beside me in the board meeting when they announced that I would be put on the (HAA officer) ladder. He said, “Eileen, it's long overdue that we had a woman on the ladder and I’m so glad it’s you.” And I floated on that for the entire time that I was in office.

I also was very much aware that if I stepped that much out of line in that year that I was going to be the first and probably the last, so I walked the straight and narrow. We’d go to a meeting, I'd have one drink. I was not going to give anybody anything to talk about to deprive the people who were younger than I, and wanting to come up that ladder, from getting a spot.

Stephanie: Did you feel like other women were supportive of you in this time frame?

Eileen: Yes! The women at HAA – and we are not saying anything against the men because they were extremely supportive, and I have a lot of male friends in the industry and in the association – but women were few and far between back then.

The era that I came from, if I had remained in teaching and gotten pregnant, by the time I was three months, I would have to leave my job, because you were not allowed to stand in front of the classroom and show that you were pregnant. So, times and your perspective of how things are now doesn't really translate to how they were in the ‘60s, ‘70s and ‘80s, and progress is being made, but in minute areas.

I had a wonderful year, the women in HAA have always been supportive. We're almost like a sisterhood. There isn't any of them that I can't pick up the phone and call on any given day and ask a question, or ask for a reference and get an honest answer. That is truly an immeasurable blessing. Something you can't buy.

Stephanie: I think it's something that we take for granted, if you've been in this industry your whole life and haven't seen other industries where it is, I don't want to say cutthroat, but it is survival of the fittest in some instances.

Eileen: Highly competitive. Not that we're not competitive, sure, but in a good way.

Stephanie: I don't know what the process was when you were selected as president. Did you have any idea? Was there mumbling, “Hey, it might be time.” Or was it “Hey, have you seen how amazing she is?”

Eileen: There's always mumbling. When I was asked to be on the board – I guess I was outspoken – I said I would love to join the Board, but only under the condition that at some point I will be considered to run for President. And I lobbied, right off the bat, this is what I want. I'm willing to do whatever it takes to get there, but that's my end goal.

Stephanie: And how was that received?

Eileen: Surprisingly well. In fact, I was amazed, because at that point, the only women on the board were Nora Krakower (who became the first woman Product Service Council President as owner of Royal Plumbing Supply) and I.

Stephanie: Wow, to think about what that was like and how intimidating it was for you to rise up through that. The amount of pressure for yourself if you step out of line, but also like you said, the gravity of the situation for those that would follow you and having that immense amount of responsibility. You obviously rose to the occasion and now I'm the 13th woman that has served (as HAA President).

I know that every single (past President) that I have spoken to in passing always says, “What if there wasn't Eileen?” … there’s always that opportunity for something to go wrong, to go bad … it could have certainly gone a different way and if they had been looking for that to happen, you didn't provide them an opportunity for it to happen.

Eileen: Yes, but there's always a first Stephanie. If it wasn't me, it would have been one of the other 12 excellent women that served in that position.

Stephanie: You said you lobbied from the very

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beginning that this is what you wanted. Was there something that you lobbied for during your year?

Eileen: I pushed for more education, because that's always been a big part of what makes you better. When I have talked to groups, either at HAA or in companies, people would hesitate, “Oh, I don't want to go to class.” And it boggled my mind, how could you not want to better yourself? But education is something that, once it's given to you, it can never be taken away. You know you can lose your job, you can lose your house, you can lose your car, you can't lose your knowledge. Until you get to be my age. (laughs)

Stephanie: Education, obviously, is important to you, and you're still active in the association, and thank you for that, because you had your choice, you had your opportunity to say, “I'm done serving.” Thank you for continuing to serve. What do you see as one of the greatest things that's happened over the years as you've seen the association develop. Has there been anything that you were really glad happened or did not happen?

Eileen: One of the things I really enjoy and still do is the ABODE magazine. I read it from cover to cover every month. There are a lot fewer people that I recognize these days, but it's always informative. It keeps me up to date on what's happening in the industry and the association. It allows me to see the next generations coming up in the industry and their contributions and how involved they are.

Then political action – you can't put a dollar value on it. Over the years, the laws and regulations HAA has been instrumental in changing created millions of dollars for developers and managers of multifamily properties. I think HAA is a very behind the scenes organization. We're not in everybody’s face, but we subtly get the job done behind the scenes and get it done well.

Stephanie: What was the level of education programs available then? Were the designation programs developed at that point?

Eileen: A couple of them were. They were not at the quality level we have now. CPM was “the” designation and then the National Apartment Association started bettering their courses – hiring people to write the courses as opposed to getting somebody in the industry, like you and me, to sit down and put something together that we thought would be applicable.

Stephanie: On another note, I have heard some interesting facts about you. If you were asked on a game show, what would your interesting fact be?

Eileen: You really don't want me to talk about the gentlemen’s club, do you? (laughter)

Stephanie: Maybe not that one, maybe a second interesting fact.

Eileen: I'm married 59 years next month.

Stephanie: How did Ed feel when you were joining the (HAA) Board and then became President. How did that go over?

Eileen: He has always been the most supportive person I know. It's “You know whatever you want to do honey, that's fine, I'm there with you. You figure out the logistics.”

Stephanie: There was a responsibility there for him too, right? Being the man behind the woman of the HAA.

Eileen: Being the “first man,” the first gentleman.

Stephanie: But he was obviously supportive.

Eileen: Always supportive. He came to every function we had. If I had to be there, he was there with me, and I think that also sent a message out to people that it wasn't just me that was committed. It was he and I as a team. There wasn't anything that they could ask of me that I would turn down because my husband objected to me doing it.

Stephanie: Do you think he understood the gravity of the situation as well, was that something you talked about?

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Eileen: Probably not as much as I did, because he had always seen me doing things that were not necessarily expected of women.

Stephanie: It was just a given that you were going to be successful and do what you wanted to do and fight the fight.

Eileen: Yes. You know I drove a school bus. I drove a semi.

The first real job that I ever had was working for a man named Robert B. Anderson, who was President Eisenhower’s Secretary of the Treasury. I went and applied for the job and they said, “We have one opening, but we're really looking for somebody with a lot of experience.”

I said, “I don't have a lot of experience, but I'm very bright and if I don't work out in 30 days, I will be happy to come in and give you my resignation and you can continue looking in that time.”

And I walked out with the job.

Stephanie: Yes!

Eileen: It was an impressive job, because he was still doing a lot of government stuff, and I would fly back and forth to Washington with a briefcase chained to my wrist.

Stephanie: Wow.

Eileen: So, Ed was not surprised that I was going to be president of the Houston Apartment Association. It's was “Well, yes, she wants it, that's what she's going to do.”

Stephanie: I heard a story about Nixon and you. And I'm guessing that's not an urban legend, can you tell us a little bit about that?

Eileen: Sure, (laughing) horrible man! He walked in one day and he had a briefcase and a coat, which he threw on my desk, and he said, “I'll be in the conference room, you tell Bob I'm here.”

“Yes, sir, I will.”

I picked his coat up and hung it up, thinking, you're everything the press says you are. He just wasn't a nice person. Everybody else that I encountered who had been part of the government was always polite and gentil and

well mannered, and then this guy, who was President of the United States, comes in and he's just rude and obnoxious and uncaring about anybody but himself.

Stephanie: So cool, but not so cool … So, what was your favorite job that you’ve had?

Eileen: Well, the one I have now!

Stephanie: Right! Besides being a mom and being retired.

Eileen: Great grandmother! You know I have three great granddaughters and they are the love of our lives. They are two, six and eight years old.

Stephanie: Oh wow, and they keep you young, right?

Eileen: They do. I am so happy that I got married young and had children young so that I could see the third generation. They're all in Katy. They’re my granddaughter Morgan's children, who was in the industry.

Stephanie: So that brings up another topic. How many people in your family are in the industry? Because you’ve had quite the footprint.

Eileen: Yes. Well, Ed and I, our daughter Trish, and our son Robert. My favorite ex daughter-inlaw, Jackie. Her son Blake, daughter Megan, and Trisha's daughter, Morgan. And we’ll see about the next generation!

Blakely, who's eight, was in the back seat of my car one day and we were driving in Katy and I said, “Is that the junior high school you're going to?” And she said, “Ugh, no grandma great, I'm going to McMeans Junior High and then to Taylor High School and then to A&M University.”

I said, “You're in 3rd grade!” She said, “Well yeah”… as if she was thinking what is so strange about having my college picked out in the third grade?

Stephanie: Right! The apples don’t fall far from the trees. Generations of trees!

Eileen: It just amazed me.

Stephanie: Well you have quite the retirement plan with three great grandchildren, and they call you grandma great?

Eileen: Well, it was grandma THE great, but

they dropped my middle name. It was like Smokey the Bear.

Stephanie: I love that. I hope that I have an opportunity to be grandma the great. So not only were you the first female president of HAA, but you were also the first female Hall of Fame recipient.

Eileen: Yes.

Stephanie: So, how does that compare in notoriety to the HAA presidency?

Eileen: The presidency was something that I worked for and shed blood, sweat and tears to get. For Hall of Fame, it was something that I was awarded for all of the blood, sweat and tears that I shed. It was purely an honor and something I will always be very proud of and grateful for.

Stephanie: Well-earned for sure.

Eileen: Well, I was very grateful and still am.

Stephanie: Were you still working at the time?

Eileen: Oh yeah, I received the honor in 2001, and I was HAA president in 1998.

Stephanie: So we've come a long way in the Houston Apartment Association, and you've been actively involved throughout many of those years. What are some changes that you think need to happen, or are there changes that you think would be beneficial for us as an industry to embrace or think about?

And let me just say as a board member, I always appreciate that you are vocal about things that you feel strongly about.

Eileen: Originally, HAA was an owner’s association. And now, if you look around the boardroom, there are very few company owners. And I'm certainly not minimizing the contributions of people who run management companies, who work for management companies. But I think we're missing the perspective of ownership that was brought in by people like Harry Reid, Bill Dinerstein and Ted Dinerstein. The guys who developed and ran properties, and looked at them from a slightly different perspective than I would.

/ See Subinsky, Page 76

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The presidency was something that I worked for and shed blood, sweat and tears to get For Hall of Fame, it was something that I was awarded for all of the blood, sweat and tears that I shed. It was purely an honor and something I will always be very proud of and grateful for.

Pools are a facility used by so many residents - infants, retirees, families, fitness seekers, sunbathers, couples and individuals alike. But so many people overlook the work it takes to open the pool for summer fun.

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Spring is here. It’s time to get your pools ready for summer fun.

By XOCHITL FLORES, Church Pool Services

Swimming into the Season

The cold weather is warming, and we are finally able to leave our big coats at home, which can only mean one thing, Spring has arrived. With the summer heat slowly creeping in, swimming pool season is just around the corner. As we all know, pools are an attractive and important amenity for a lot of apartments.

Pools are a facility used by so many residentsinfants, retirees, families, fitness seekers, sunbathers, couples and individuals alike. But so many people overlook the work it takes to open the pool for summer fun.

For example, most pools in our area reopen around the same time each year and the companies that clean and service them can get extremely busy, extremely fast. Failing to contact them early may mean that you have to keep the lock on your swimming pool gate closed a little longer than expected.

You also want to consider that even though your swimming pool is in a residential apartment community, it is considered a commercial swimming pool and therefore is subject to federal, state and local laws and guidelines. Commercial swimming pools must also pass an annual inspection and be permitted, both of which are handled by your county’s health department.

If you are a professional community manager, keep in mind all the Virginia Graeme Baker Pool and Spa Safety Act requirements. This

means making sure gates, latches and perimeter fencing are in working order, repairing shifting sections of concrete decks equal to or greater than one-quarter inch in height and/or length, and ensuring the pool and equipment are properly grounded. It is also recommended that a licensed electrician certify proper grounding. It’s also good practice to have an annual inspection performed on the concrete deck sealant to be proactive about potential washouts under the decking.

When preparing a swimming pool for the summer season, it is also important to inspect and make any needed repairs to furniture and other structures that might stall you from opening your pool to residents.

Here are a few other reminders on how to get your pool ready for summer:

Cleaning, a basic aspect: Prevent dirt and larger elements from entering the pool filter by removing it with a net. Try to remove leaves and debris that are floating on the surface, preferable once a day to prevent them from sinking and making it more difficult to recover.

Those objects that have sunk and are smaller, need to be removed with a vacuum cleaner, which serves both to clean the floor and the walls. Brush the pool daily will also help in keeping your pool algae free.

Empty out pump and skimmer baskets at

least once a week, also rinsing them with a little water. This will prevent bacteria and other undesirable elements from accumulating.

Chemical balance:

Keeping your pool water balanced is the most crucial key to ensuring a safe and healthy swimming environment. If any chemical is slightly off, it can throw the others off, making your pool a breeding ground for bacteria and algae. Balanced pool water is clean, safe, healthy and comfortable to swim in. It also helps prevent damage to your pool’s structure and equipment.

Too much chlorine will cause skin and eye irritation, and potential illness, while too little will not be effective at killing bacteria, algae and other contaminants.

If pH levels are too high, the water will become cloudy and create scale deposits on your pool walls and equipment. If the pH levels are too low, the pool surfaces and equipment will become etched and corroded.

Simply put, unbalanced water can lead to plenty of unwanted issues with your pool.

Keep your filter at its best performance:

The pool filter is the “heart” of your pool. It works to filter out all of the contaminants in the pool water and return it to the pool cleaner than before. There are three types of pool filters, Sand Filter, Diatomaceous Earth (DE)

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and Cartridge Filters. Filters need to be cleaned and backwashed routinely and not just when poor circulation occurs. It is recommended to change the sand in commercial pools every one to two years. Once the filter has reached its maximum particle retention capacity, it is necessary to apply a backwash, reversing the valve position.

Pool preparation takes time. Whether you use liquid chlorine or other products, pool users need to wait until the chlorine settles to a stable and safe level before entering the pool. This process can require up to 48 hours, depending on your pool’s unique variables.

Know the rules:

Don’t forget to stay updated with all of the new rules governing swimming pools and spas in Texas. Rules governing Texas swimming pools and spas, including those at apartments, have been extensively revised, with the new rules in effect as of January 1, 2021.

Many of the revisions cover engineering and construction requirements for new pools, spas and bathhouses, and do not apply to existing facilities, but new operator requirements will apply to all such facilities, and new signage requirements will be in effect whenever signs are replaced.

TAA was actively involved in the rule process and submitted extensive comments last year – many of which were incorporated into the final version of the rules.

A copy of the new rules can be found at Public Swimming Pools and Spas – Home (texas.gov). You can find a copy of the new rules at the QR code at right.

Xochitl Flores is Business Development/Estimator for Church Pool Services. She has been in the industry for 13 years, working onsite for seven years and the rest on the supplier side. She is very passionate in serving others and being the best advisor to her client partners. She is a proud HAA Ambassador co-captain and part of the NEXT and 2023 Expo Committee.

Church Pool Services is a Church Family Company that focuses on competitive pricing, extraordinary service and being customer-centered in everything we do. Because Church Pool Services is locally owned and managed, we understand Houston’s fickle weather and climate and are ready to tackle whatever Mother Nature throws our way. We will work out the best maintenance schedule for your pool and are ready to help with any service or remodeling project your pool might need. Call Church at 713-545-0345 or visit www.churchco-tx.com.

https://www.dshs.texas.gov/publicswimming-pools-spas

56 ABODE March 2023 www.haaonline.org

2023 HAA Volleyball Tournament

Dust of your skills, grab your coworkers and get ready to bump, set and spike your way to the top! Festivities include lunch and snacks, networking opportunities and checking out the HAA athletes. Teams are registered on a first-come, first-served basis. All players must be members of HAA.

Form your teams now (maximum two teams per company). Teams are not confirmed until payment has been received.

Friday, March 24

Gates open at 9:30 a.m.

Registration and Practice: 9:30 a.m. to 10:30 a.m.

Tournament begins at 10:30 a.m.

*Each team must have all players present by 10:15 a.m. to play.

District 249

23238 State Highway 249 in Tomball, 77375

Tournament fee is $350 per team of 8 (6 players, 2 alternates).

Spectator fee is $45 per person.

Requests for refunds must be received in writing by end of business day on March 17 and will be subject to a $50 cancellation fee. No refunds will be granted after March 17 or for no shows. No refunds will be given for individual tickets, but tickets are fully transferrable.

Court Sponsors

Chadwell Supply

Matrix Contruction Services

Lunch Sponsors

American Fire Systems

BlueLine Construction & Remodel

Snack Station Sponsor

Saferent Solutions

Questions? Contact the Meetings and Events Department at 713-595-0323, or email at events@haaonline.org.

NEXT Mission Statement:

BE A PART OF THE NEXT GENERATION OF HAA LEADERSHIP.

This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals and it is open to all members. Network with your peers and grow your career together among the next generation of HAA leadership! To learn how to become involved with NEXT, see online at www.haaonline.org/next.

A network of young professionals committed to the growth of future leaders with the Houston Apartment Association through education, peer-to-peer networking, and legislative and community involvement.

NEXT Co-Chairs:

HAA NEXT programs include networking socials hosted at various venues across Houston and professional development breakfasts held at the HAF Education Center. The Professional Development programs feature special guest speakers on timely topics relevant to enhancing and furthering your multifamily industry career.

Register online at www.haaonline.org/next or email us at events@haaonline.org for more information. We look forward to meeting you!

Mark your calendars and stay tuned for what’s NEXT!

Monica Morales, CAM, Q10 Property Advisors Susan Alvarado, CAS, Century A/C Supply

Upcoming NEXT Events: Professional Development Breakfast May 31 Biannual HAA PAC Fundraiser July 18 Socials April 6 August 24 November 30

Bingo & Brews

See www.haaonline.org/next for details and to register.

Come join your fellow HAA young professionals for a brew and bingo at one of Houston's local breweries … and yes, there will be food and prizes!

NEXT Spring Social

Thursday, April 6 5:30 p.m. to 8:30 p.m. Brewery to be announced

$30 Entrance Fee

Sponsored by Cotton Commercial USA Earthworks Inc. Greenlogic Lighting & Electric

TELFAIR LOFTS

The 2022 HAA Honors Awards recipient for a mid-rise property built 2010-2020.

Property: Telfair Lofts

Owner/Management: Franci Property Management

Location: 7500 Brandford Place Sugarland 77479

Units: 317

Built: 2015

Web: www.telfairlofts-sugarland.com

Interesting features: The Telfair Lofts is a pristine four story midrise located in a desirable suburban area in Sugarland. Telfair Lofts boasts modern designer interiors, environmental efforts and premier amenities. It is located across from a walking trail, community pond and within walking distance of options for shopping, dining and entertainment, including catching a game at Constellation Field to cheer on the Skeeters!

When you drive onto the property you will notice Telfair Lofts state of the art amenities including their social lounge with a billiards area, quad TV and catering kitchen that offer multiple areas to spend time with friends or family. The ultra-lux leisure pool has solar powering stations, gas grills, an outdoor kitchen, hot tub and outdoor showers for residents. Additional amenities include a net café, business center with private meeting rooms, and a 24-hour fitness center that has a private yoga and cycling room. The interiors of the apartment homes boast chef inspired kitchens, energy efficient appliances, washer and dryers, oversized soaking tubs with walk-in showers and private balconies.

Telfair Lofts offers its residents monthly events that can include grab bags, food trucks and movie nights to give them a sense of community. Telfair has a community reward program through Modern Message, Spruce Lifestyle Services, and Torch Fitness that gives residents the option to take virtual classes for fitness, DIY and other kids activities. But, the 24-hour maintenance and quarterly maintenance preventative program, valet trash and dry-cleaning service, Amazon Hub and electric car stations set Telfair Lofts apart. Telfair Lofts also gives back to the community it resides in by being involved in multiple facets of the Sugarland area and other charities including Grateful Americans, Camp Hope and the Houston Foodbank.

Congratulations Telfair Lofts!

On Site with ABODE

wasn’t expecting it at all. was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. never expect anything. For me, if get my job done or get it right, I’m satisfied with that. don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. didn’t know that someone was watching!” wasn’t expecting it at all. was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. never expect anything. For me, if get my job done or get it right, I’m satisfied with that. don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. didn’t know that someone was watching!” surprised said, business anything. or don’t resident owner good way. watching!” wasn’t expecting it at

Photos provided by Francis Property Managment

60 ABODE March 2023 www.haaonline.org

T T The Honors are back June 29! Visit www.haaonline.org/nominate Take a few minutes and recognize your superstars! The deadline for property nominations is Wednesday, March 29 T T T

OWNERS

Cap8 Investments

Suma Buggineni

165 S Kimball Ave #100

Houston, TX 77072

(732) 572-3386

Wilcrest Arbor Townhomes

Las Casitas LLC

Yoel Arnoni

12918 Waters Edge Place

Houston, TX 77041

(713) 724-2444

Las Casitas LLC - Properties

SUPPLIERS

A1 Appliance Plug

Larissa Rangel

9100 Southwest Fwy #201

Houston, TX 77074

(832) 966-6344

Appliances - Dealers, AppliancesMajor - Used, Building Contractors, Building Materials

Referred by David Rodarte

Caldwell & Gregory

Rod Crawford

129 Broad Street Road #A

Manakin Sabot, VA 23103

(800) 927-9274

Laundry Equipment & Supplies, Laundry Service

Referred by Penny Milheim

Citywide Protection Unit

Clinton Craddock

5300 Memorial Drive

Houston, TX 77007

(713) 331-5490

Courtesy Patrol, Security Guard/

Patrol Service

Furniture Options

Dennis Juarez

398 Garden Oaks Blvd

Houston, TX 77018

(713) 344-6176

Furniture Renting & Leasing, Housewares & Accessories Leasing

Genuine Insurance Solutions

Clint Strahm

34111 Dobbin Huffsmith Road

Magnolia, TX 77354 (832) 990-6737

Insurance, Insurance Consultants

Referred by Paige Tooker, CAM

Johnson Controls

Fire Protection LP

Kevin Callahan

8323 N Eldridge Pkwy #120

Houston, TX 77041 (346) 461-3010

Fire Protection Consultants, Sprinklers

- Automatic - Fire

Referred by Donna Farthing

JP Roofing N Gutters

Nikolas Perez

5707 Addicks Satsuma

Houston, TX 77084 (281) 463-9077

Roofing Contractors, Gutters & Downspouts

OnCall Patrol LLC DBA OnCall

Parking Manager/Parking Pass.com

Maurice D. Williams

4446 Inverarry Blvd

Fort Lauderdale, FL 33319

(921) 806-5742

Security Guard/Patrol Service

Parqour LLC

Zafarzhan Kalanov

WeWork c/o Parqour LLC

5215 N O'Connor Blvd #1100

Irving, TX 75039

(628) 777-4883

Parking Lots-Equipment & Supplies, Security Control Equipment/Systems

Preferred Corporate Housing

Michelle Velasquez

9119 Katy Fwy

Houston, TX 77024

(800) 960-0102

Corporate Housing, Leasing Services

R1 Facility Services

Kenny Ramsey 901 E 5th St Unit 1418

Austin, TX 78702

(803) 579-4327

Dryer Vent Cleaning, Gutters & Downspouts

Referred by Melissa Friend

Remodel HTX

Eddie Mendoza

10314 Falling River Drive

Houston, TX 77095

(832) 623-9363

Remodeling & Repair-Building

Contractors, General Contractors

Referred by Tyler Jones

RTC Restoration & Glass Inc

Daniel W. Andres

1433 Crescent Drive

Carrollton, TX 75006

(713) 454-0591

Building Contractors, Concrete Repair

Salem Valuations Solutions

Akia M. Smith

4606 FM 1960 W #435

Houston, TX 77069

(281) 541-5913

Appraisers

Shipman Fire Protection

Josh Hicks

1020 La Jolla Pointe Drive

Rockwall, TX 75087

(682) 223-1922

Alarm Systems, Fire Protection

Equipment & Supply

State Patrol Services LLC

Kaiwan Muhammed

12000 Westheimer Road #103

Houston, TX 77077

(832) 983-7292

Security Guard/Patrol Service, Courtesy Patrol

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name.

Welcome Mat Introducing HAA’s NEW MEMBERS

62 ABODE March 2023 www.haaonline.org HoustonApartmentFoundation Course2023Education Catalog www.haaonline.org Get educated! The 2023 HAF Course Catalog is online now! Find all the professional development you are looking for. Download today. Scan the QR Code for a detailed list of upcoming educational offerings and visit www.haaonline.org/events to register.

Branch Out!

Get rooted in HAA! Grow your knowledge and your network with these FREE informative online orientation sessions in 2023. Learn about member beneﬁts and how to get involved with your HAA.

New Supplier

Orientations with the HAA Product Service Council via Zoom

10 a.m. to 11 a.m.

March 8

April 5

May 3

June

July 5

August 2

September 6

October 4

November 1

December 6

Owner/Management

Orientations with the HAA Past Presidents Council via Zoom

12:30 p.m. to 1:30 p.m.

March 23

June 8

September 14

December 6

For more information, contact members@haaonline.org and visit www.haaonline.org

Dates are subject to change

BRANCH OUT! RECRUIT FOR HAA!

Honorary Life Members

Join the Go-Getters and help grow your association and your network.

members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at Membership Department at members@haaonline.org. The Go-Getters HAA’s MEMBERSHIP RECRUITERS 64 ABODE March 2023 www.haaonline.org

THE GO-GETTERS ARE THE BACKBONE

Claude Arnold Kenn Brown Tina Cavaco Terri Clifton Kevin Fenn Diane Gilbert Anita Harrison

Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks Check the Go-Getters Corner for more information. March 30 June 15 September 21 December 14 Visit www.haaonline.org/gogetters for more information. Monica Gracia DayRise Residential Matthew Nunn Capital Construction 2023 Chairs: Join our Quarterly Meetings! Be the top recruiter for the year and you could win a genuine NEW Louis Vuitton GraceFull PM Tote! Every new member you recruit this year earns you a chance to be entered into a drawing to win this LV bag at the Holiday Go-Getter Meeting on December 14th! (Must be present to win. No purchase necessary.) Recruit one member and get one entry. Recruit five members and get FIVE entries. It’s up to you! Contact the membership department at members@haaonline.org for more details!

Dwayne

Get in here!

Don’t know how to reach members? Get out there online and in their hands!

ABODE magazine, the multifamily industry’s resource for what’s happening in the Houston-area apartment market, is available online and in your mailbox. Looking for a previous issue? It’s online too. Need to reach members, get the word out to them with an ad. Every month, our members-only publication highlights industry news and trends.

ABODE is your resource for industry-specific legal and legislative news as well. Share your promotions and new hires in our “In The News” column, or the latest development in your area of expertise by writing an article. And get the word out about by advertising.

Contact Amanda at asherbondy@haaonline.org to advertise and contact the Communications Department at comm@haaonline.org for details on editorial.

ABODE is there, no matter where.

Look for ABODE in the mail the first week of each month, or read online at issuu.com/haa_abode.

THE SUPPLIER NETWORK

HAA’s Ambassadors are the pros at outreach to our members.

Mark your calendars and join us!

Ambassador ONE Society meetings:

March 8

April 5 Crawfish Boil

May 3

June 7

July 5

August 2

September 6

October 4

November 1

The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055.

Photo below: “ONE of the Month” Dillon Brown, Real Floors, with 162 points.

was Josalynne Williams,

with 122

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details on how to join and for meeting dates, visit www.haaonline.org/ambassadors or contact Amanda in the Membership Department at 713-595-0316, or email asherbondy@haaonline.org.

The Ambassador ONE Society HAA’s WELCOMING COMMITTEE 66 ABODE March 2023 www.haaonline.org

Place

Liberty Builders

points,

Supply,

2nd

and 3rd Place: wasGiovanna Gone, Century A/C

with 112 points

ONE Society members with at least 10 points, ranked by points earned: Dillon Brown Real Floors and Arbor 232 Josalynne Williams FFH Inc DBA Liberty Builders 124 Giovanna Gone Century A/C Supply 115 Crystal Varela Century A/C Supply 104 Amanda Kelly Brandt Electrical A/C & Heating Services 64 Susan Alvarado Century A/C Supply 54 Kyle Turney Clozzits 54 Mallory Hess Century A/C Supply 34 Ashley Wiggin Infinity Power Partners 23 Brett Hebert Magna Pest 22 Tammy Broadway American Fire Systems, Inc. 16 Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.

Photo at left: “Blake Subinsky Rookie of the Year 2022” Nilo Quiroz, PuroClean.

Ambassador

Team photos at left, from top:

First place – BeeHAAppy with 333 points

Second place – Super Suppliers with 325 points

Third place – You Already Know with 239 points

www.haaonline.org March 2023 ABODE 67

68 ABODE March 2023 www.haaonline.org

www.haaonline.org March 2023 ABODE 69

Portfolio Changes

The following owner/management companies have added the listed properties to their portfolios:

· Allied Orion Group: Waterside Village, 246 units at 1901 Waterside Village Drive in Richmond; and Thrive, 300 units at 10100 Almeda Genoa.

· AMC LLC: The Reserve at Rye 290, 133 units at 14255 Northwest Fwy; Pineforest Park, 200 units at 5959 Pinemont Drive; and Pineforest Place, 143 units at 5353 Deep Forest Drive.

· AOV Investments LLC: Phillips Road Apartments, 12 units at 222 E Phillips Road in Angleton, and Angleton Townhomes, 12 units at 200 Anderson St in Angleton.

· Ascension Commercial Real Estate LP: Haven at 1600, 114 units at 1600 Avenue M South, and 910 Apartments, 464 units at 910 Cypress Station Drive.

· Ashford Communities: Ashford Santa Ana, 656 units at 3400 Woodchase Drive.

· Asset Living: Glen Cove, 154 units at 22720 Imperial Valley Drive; Park at Fallbrook, 280 units at 10155 Bammel North Houston Road; The Landings at Northpoint, 292 units at 220 Northpoint Drive; The Terrace at West Sam Houston Pkwy S, 428 units at 9475 W Sam Houston Pkwy S; Carmel Creek with 536 units at 6000 Hollister St; Townhome Apartments, 73 units at 8030 W Airport Blvd; Casa Grande, 268 units at 9445 Concourse Drive; Plaza at Hobby, 328 units at 8501 Broadway St; Park 45, 180 units at 20330 Whitewood Drive in Spring; Airport Crossing, 178 units at 8300 W Airport Blvd; Kolbe Park, 59 units at 8520 Madeleine Rose Lane; and The Henry at Jones Road, 114 units at 11925 Jones Road.

· Avenue5 Residential: Lenox Bayside, 315 units at 250 N Village Drive in Webster.

· Banyan Equity Management LLC: Pelican Reef, 89 units at 3802 Nasa Road 1 in Seabrook, and Westwood Park, 124 units at 1908 Rosharon Road in Alvin.

· Better World Properties LLC: El Milagro Apartments, 140 units at 2724 Broadway St.

· Blazer Real Estate Services LLC: Gateway at Cypress Creek, 142 units at 12411 Huffmeister Road in Cypress.

· Cap8 Investments: Wilcrest Arbor Townhomes, 116 units at 10901 Village Bend Lane.

· Class A Management: The Gates at Prairie View, 168 units at 625 Elm St in Prairie View.

· CS Rental Properties: One unit at Various Locations.

· Disrupt Management: Live Oak, 162 units at 851 Threadneedle St; Cambria Cove, 240 units at 16350 Ella Blvd; The Augusta North Houston, 212 units at 12655 Kuykendahl Road; and Hollister Place, 260 units at 6565 Hollister St.

· Goat Property Management: Stonegate Apartments, 270 units at 7203 Bellerive Drive.

· Greystar: Cadence Creek at Towne Lake, 237 units at 11411 Greenhouse Road in Cypress; Creekside Park The Residences, 292 units at 26700 Kuykendahl Road in The Woodlands; Lakeside Row, 312 units at 11250 Mason Road in Cypress; Creekside Park The Grove, 360 units at 8440 Creekside Green Drive in Spring; The Millennium Six Pines, 314 units at 10200 Six Pines Drive in The Woodlands; The Millennium Waterway, 393 units at 1 Waterway Ave in The Woodlands; The Lane at Waterway, 163 units at 10100 Six Pines Drive in The Woodlands; Two Lakes Edge, 386 units at 2000 Hughes Landing Blvd in The Woodlands; One Lakes Edge, 390 units at 1950 Hughes Landing Blvd in The Woodlands; Broadstone Jordan Ranch, 302 units at 29655 Jordan Crossing in Fulshear; and The Madison, 300 units at 20130 Schiel Road in Cypress.

· Haven Residential-29th Street Capital: Montfair at The Woodlands, 310 units at 10851 W Montfair Blvd in The Woodlands.

· Inverness Baytown 1: Inverness Gardens, 32 units at 1300 E James Ave in Baytown, and Inverness Apartments, 66 units at 907 N Pruett St in Baytown.

· JLB Residential: Filament, 362 units at 11109 Signal Way in Stafford.

· Kairoi Residential: Willow at Sierra Vista, 97 units at 110211 Alpine Lake Lane in Rosharon.

· Lincoln Property Company: Meyer Forest, 345 units at 9701 Meyer Forest Drive.

· The Lynd Company: Perla 249, 77 units at 18828 State Hwy 249, and Charleston at Fannin Station, 317 units at 9779 Fannin Railway.

· Mayfair Management Group LP: Park at Woodland Springs, 250 units at 24011 Richards Road in Spring.

· Monument Real Estate Services: TrailPoint At The Woodlands, 271 units at 2301 S Millbend Drive in The Woodlands.

· The Morgan Group: Pearl Rosemont, 298 units at 2727 Albany St.

· ParaWest Management: The Bryson, 32 units at 8137 Rankin Road in Humble.

· Peak Property Management: Dogwood Townhomes, 33 units at 28011 Johnson Road in Tomball.

70 ABODE March 2023 www.haaonline.org

· Pine Hollow Apartments LP: Pine Hollow Apartments, 72 units at 308 Sleepy Hollow Drive in Cleveland.

· Q10 Property Advisors: La Mariposa II, 39 units at 140 Winkler Drive; La Mariposa I, 78 units at 2930 Plum Creek Lane; and Cypress Parc, 200 units at 18001 Cypress Trace Road.

· Richmark Properties: Vista Westchase LLC, 238 units at 3435 Walnut Bend Lane.

· RPM Living: The Westover, 324 units at 5550 Dancy Road; Grand Reserve, 291 units at 22101 Grand Corner Drive in Katy; and Woodridge at Grand Central Park. 288 units at 300 Town Park Drive in Conroe.

· Serenity Property Management: Various Locations

· SG Property Management LLC: Esperanza at Keith Harrow, 276 units at 20235 Keith Harrow Blvd in Katy.

· Signorelli Residential Management Company: The Village at Granger Pines, 120 units at 16703 Twisted Pine Drive in Conroe, and The Village at Caney Mills, 178 units at 9248 Laiden Creek Trail in Conroe.

· Square Real Estate Solutions: The Remington, 146 units at 1010 Magnolia St in Freeport.

· Sterling Ford Management LLC: 7637 Harwin, 64 units at 7637 Harwin Drive.

· SunRidge Management Group Inc: Lakeshore Villas, 312 units at 19800 Atascocita Shores Drive in Humble.

· T&N Enterprises GP LLC: Glenwood Village, 29 units at 8100 Leonora St.

· TAGit Capital: Pine Village Boutique Apartments, 24 units at 9733 Neuens Road.

· ZRS Management LLC: Tessa at Katy, 312 units at 150 Cobia Drive in Katy; Magnolia at Spring, 336 units at 7203 N Grand Pkwy W in Spring; Boardwalk Lofts, 319 units at 122 Lakeview Way in Katy; Radius West, 361 units at 1721 Greenhouse Road; and Greenbriar Park, 342 units at 7777 Greenbriar Drive.

Q10 Property Advisors is please to announce the following promotions: Amanda Walker, Regional Vice President; Michelle Croasmun, Regional Vice President; and Monica Morales, District Manager.

Natalie Spratt, NALP, CAM, CPO ,IROP has joined Banyan Equity Managment as Director of Property Management.

Have something to report from your company or for yourself? Email

us your news at comm@haaonline.org.

In the News

Walker Croasmun

www.haaonline.org March 2023 ABODE 71

Morales Spratt

On the Scene with HAA

HAA Open House

Tuesday, January 31 at the Dinerstein Reed Prokop Education Center

HAA members old and new joined the Houston Apartment Association and Houston Apartment Foundation for our first Open House held at the HAA offices since the pandemic. Staff from each department and Product Service Council members were available to explain how members can become more involved with HAA and the many ways the association can help them network, learn and grow.

72 ABODE March 2023 www.haaonline.org

www.haaonline.org March 2023 ABODE 73

Register online today at www.haaonline.org or call 713-595-0300 for details. You can’t find a better deal on legal education with the latest information from HAA’s own General Counsel. Stay up to date and in the know via this monthly series. Join Howard Bookstaff virtually for an update on all things legal, from eviction procedures to local, state and federal law changes. Program fee: $45 per person Annual Property Subscription available: • $500 per property Get more of the Lowdown! Mark your calendars for 2023! Don’t miss the next session: March 2 Sponsored by Texas Southwest Floors April 6 May 4 June 1 July 6 August 3 September 7 October 5 November 2 December 7 First Thursday of every month at 3 p.m. 3 p.m. to 4: p.m. Via Zoom Registration closes at noon one day prior to the event date. Registrants receive access links via email one day prior to event date. Watch your email and visit www.haaonline.org for the latest topics to be discussed.

Do you really know your applicant?

Comprehensive applicant screening tools available today can uncover financial and criminal background information. Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems. Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR was established in 1977 to solve screening problems HAA founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region and gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing.

The Houston Apartment Association’s Rental Credit Reporting and SafeRent Solutions have partnered to offer numerous searches in one bundled report with immediate and unlimited inquiry access.

To subscribe or to learn more, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org.

a service of in partnership with

Subinsky, continued from Page 52

Stephanie: Yes, I have to agree. I have a good base of owners that we manage for and I actively ask them to be a part of the HAA PAC, get involved and educated. And I’m lucky that I have a group of six ownership groups that are active in PAC. They come to events and meetings, and their perspective on how things should operate, who to vote for, is much different than the operators.

So what do we do to get that? You know everyone's busy, everyone only has a certain amount of time to give to the association. … Did you guys actively recruit members? Or was it a natural understanding that everyone knew they should be a part of the association because of the importance of legislation.

Eileen: No, we actively recruited these members. I ran a membership drive one year. But I think we had gotten to the point where we thought, well, we have all of the apartment members, so we're going to focus on getting associate members in. And I think that's wonderful also, but, I would love to see more property owners involved.

And maybe, to recruit these owners, maybe we could call on the past presidents to help.

Stephanie: That’s a good idea. You heard it here first! Past presidents, Eileen wants you to help. We have a new recruitment drive that’s coming your way!

So do you have any other topics that you want to share your wisdom on?

Eileen: I think some of the programs that have started over the last 10 years – specifically things like the Forty Under 40, the NEXT Gen programs – I think those are exciting, well-founded programs that are going to grow the younger people in the industry into the Stephanies and the Eileens. They’re commit-

ted, and they'll stay around for a long time to come because I think they have learned early how to enjoy the association.

Stephanie: Is there any advice you would give ladies or gentlemen moving up in the industry? Maybe what they can do to advance in the association?

Eileen: I think you need to make the decision makers aware that you are interested in growing and that you are available to work hard… As opposed to just showing up.

Stephanie: I love your real-life example of going into that interview and saying, “Well give me 30 days and if you don't like me then we'll call it a day.” I think you're a really great example of going after what you want and doing the work necessary to get there.

So, I would like to personally thank you for sitting down with me.

Eileen: My pleasure.

Stephanie: I spent the weekend recently with Monica Gracia, and I said to her, “I have a secret to tell you. I'm interviewing Eileen soon.” And she told me that you were roller derby girl and she shared a couple of stories and said, “I learned more from her in the year that I worked for her more than I've ever learned from anybody in the association and the industry.”

It is just an amazing legacy and footprint that you have left on the association, not only for women, but for all of us. Your level of activism and involvement has transcended through the years, so I want to personally thank you and thank you as a member of the apartment association.

Eileen: It was my pleasure. I enjoyed every minute of it, and still do. You know, I'm not as involved, but anytime I get the opportunity, I’m more than happy to participate.

Do you need to find a product or service for your property on the go?

The Buyer’s Guide is online! Simply search for a member by name or category to find the most up-to-date HAA supplier member listings. You can contact the companies directly or use our “Request for Information” tool. It's quick and easy!

www.haabuyersguide.com

76 ABODE March 2023 www.haaonline.org

Law, continued from Page 12 protections; and the ability for a tenant to appeal an eviction judgment without bond requirements. Eviction case filings should immediately be sealed. Eviction records should be sealed for any minors, tenants who prevail in their eviction cases and tenants who reinstate their tenancy after the entry of judgment.

To meet this principle, the Administration states that:

• FHFA requires that tenants of multifamily properties with certain types of federally backed mortgages must give 30 days’ notice to vacate before the tenant can be required to leave the unit for nonpayment of rent.

• HUD will issue a notice of proposed rulemaking, to build upon the previously issued Interim Final Rule, that will propose that housing authorities provide no less than 30 days’ advanced notification of lease termination due to nonpayment of rent.

• HUD will award $20 million for the Eviction Protection Grand Program which will fund nonprofits and governmental entities to provide legal assistance to low-income tenants at risk of or subject to eviction.

• FHFA will publish information about certain tools which will allow tenants to determine if their property is backed by a federally backed mortgage requiring a 30-day notice to vacate for nonpayment of rent.

There is a lot going on on the federal landlordtenant front! We will need to wait on what additional rules and regulations come out of this Blueprint to determine how it will affect the apartment industry in Texas. So, get ready and stay informed!

Want more Howard? He’s online! Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. www.haaonline.org March 2023 ABODE 77

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, tablet or smartphone at http://issuu.com/haa_abode/docs/abode_mar2023. Appraisals/Property Tax Consulting The Ambrose Group 70 832-300-1718 www.theambrosegroup.com A/C Supplies Century A/C Supply 5 281-530-2859 www.centuryac.com Carpet Installation Dixie Carpet Installations 15 281-261-6334 www.dixiecarpet.com Texas Southwest Floors 57 800-719-4321 www.texasswfloors.com Collection Agencies Alexander-Rose Associates Inc. 77 713-644-4441 www.alexanderrose-inc.com Electric Contractors Affordable Quality Electric 13 713-695-5992 www.acuityelectric.com Brandt Electrical A/C & Heating Services 45 281-693-3383 www.brandtelectrical.com Foundation Repair Church Foundation Repair 19 713-468-8400 www.churchfoundationrepair.com General Contractors Camp Construction Services Back Cover 713-413-2267 www.campconstruction.com Cotton Commercial USA Inc. 14 877-511-2962 www.cottongds.com Gemstar Construction & Development 19 281-821-1195 www.gemstarconstruction.com Guardian Construction 10 832-672-4196 www.guardianconst.com Liberty Builders 24 713-239-2471 www.libertybuilders.com MultiFamily Services 70 713-266-9100 RENCON Inside Back Cover 713-666-3636 www.rencon.com Three Amigos 53 281-988-6683 www.threeamigostexas.com Glass – Plate, Window, Etc. Ameristar Screen and Glass 71 713-683-6767 www.ameristarglass.com Landscape Contractors Outdoor Elements 69 713-955-0990 www.outdoorelementstx.com Texscape Services 76 281-846-3779 www.texscapeservices.com Laundry Equipment & Supplies Scott Equipment 71 713-686-7268 www.scott-equipment.com WASH Multifamily Laundry Systems 49 281-967-9507 www.washlaundry.com Maintenance Supplies HD Supply 25 800-431-3000 www.hdsupplysolutions.com Movers Ameritex Movers 2 713-484-MOVE www.stressfreemove.com Personnel Agency ASAP Personnel 77 972-432-6667 www.asapdo.com Plumbing Contractors AAA Plumbers 50-51 713-462-4753 www.aaaplumbers.com Resident Screening Service SafeRent Solutions Inside Front Cover 888-297-8821 www.saferentsolutions.com Screens Ameristar Screen and Glass 77 713-683-6767 www.ameristarglass.com Swimming Pool Service Poolsure 12 800-858-POOL www.poolsure.com HAA Products & Services Rental Credit Reporting 75 713-595-0300 www.haaonline.org/rcr

78 ABODE March 2023 www.haaonline.org Index of Advertisers By CATEGORY With HAA’s job board, you’ll discover a professional community that’s committed to helping you find the right candidate or your next job opportunity in the greater Houston and surrounding areas. TARGET QUALIFIED LEADS www.haaonline.org jobs@haaonline.org 713-595-0300 www.haaonline.org

Snapshot

Occupancy: 90.4%

Price: $1,253/mo.

Rental Rate: $1.41/sq.ft./mo.

Size: 890 sq.ft. Past

growth

History of Effective Rental Rate & Occupancy for All Units

of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 42 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

THE FIRST TABLE ABOVE GIVES A SNAPSHOT

TEXAS Dallas/Ft. Worth

Occupancy: 92.2%

Price: $1,491/mo.

Rental Rate: $1.69/sq.ft./mo.

Size: 881 sq.ft.

Past 12 Months:

6.3% rental rate growth

3,185 units absorbed Operating Supply:

San Antonio

Occupancy: 89.9%

Price: $1,201/mo.

Rental Rate: $1.39/sq.ft./mo.

Size: 862 sq.ft.

Past 12 Months:

rental rate growth

Occupancy: 90.3%

Price: $1,625/mo.

Rental Rate: $1.85¢/sq.ft./mo.

Size: 877 sq.ft.

Past 12 Months: 3.0% rental rate growth 7,660 units absorbed

ApartmentData.com has been providing apartment data and marketing products since 1986. ApartmentData.com provides real-time access for property specific information, market surveys and historic submarket data for more than 3.5 million apartment units in Texas, Florida, Georgia, Arizona, North Carolina and Tennessee. For more information, contact Bruce McClenny at 800-595-8730.

• Occupancy (%) Rental Rate (¢/sq.ft./mo.) Feb 21 Mar 21 Apr 21 May 21 Jun 21 Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Jan 23

12 Months:

3,106

absorbed Operating Supply: 3,054 communities 721,362 units Recently Opened (12 months): 78 communities 18,548 units Under Construction: 75 communities 21,007 units Proposed Construction: 108 communities 33,666 units Hottest Submarkets Over the Past Three Months Annualized % of Market Rental Rate Rank Submarket Absorbed Growth % 1 Montrose/Museum/Midtown 3.6% 1.1% 2 Sugar Land/Stafford/Sienna 3.7% 0.6% 3 Heights/Washington Ave 1.4% 1.1% 4 Sharpstown/Westwood 3.8% 0.1% 5 Northeast Houston/Crosby 14.9% -0.1%

Total Units % of Average Citywide Class w/Concessions Total Units Special Effect All 222,981 31% -1.9% -5.6% A 75,611 41% -2.7% -6.2% B 79,545 30% -1.4% -4.8% C 60,683 30% -1.5% -5.1% D 7,142 10% -0.7% -6.6% One Month Free = -8.33% – 90.0 – 89.0 – 88.0 – 87.0 – 91.0

4.6% rental rate

units

Concessions

HOUSTON 1050 –1025 –1000 –975 –1075 –• • • • • • • • • • • • • • • • • • • • • • • • MarketLine By BRUCE MCCLENNY, Senior Director of ApartmentData.com From MRI Software

3,398

817,553

communities

units

Operating Supply: 1,006 communities 217,631 units

4.0%

-815 units absorbed

Austin

1,182 communities 282,822 units www.haaonline.org March 2023 ABODE 79

Operating Supply:

Back Page with News from around the COMMUNITY 80 ABODE March 2023 www.haaonline.org Questions? saleshelp+haa@webscribble.com 888-995-2244 Ext 1057 Working in multiple Texas markets? Visit the TAA Career Center at www.taa.org/careers/

Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041

ABODE March 2023

CONTENTS

March 2023

ON THE COVER 42

FEATURES & PHOTOS

COLUMNS & MONTHLY UPDATES

OFFICERS AND ASSOCIATION LEADERSHIP

ABODE

SPONSOR MEMBERS

Letter from the President

February Patron of the Month

RENTERS BILL OF RIGHTS

Biden Administration announces Blueprint for tenant protections and affordability.

City of Houston Adopts Changes to the Residential Buffering Ordinance

City of Houston to Allow Paying a Fee in Lieu of Constructing Sidewalks

WHITE HOUSE ISSUES BLUEPRINT FOR A RENTERS BILL OF RIGHTS

Let’s take a look at how it might impact the apartment industry in Texas.

Access to Safe, Quality, Accessible and Affordable Housing

Clear and Fair Leases

Education, Enforcement and Enhancement of Rights

The Right to Organize

Eviction Prevention, Diversion and Relief

A COLLECTION CATASTROPHE

A resident reaches out in hopes of getting collection charges removed after winning a court case.

A RESIDENT FILED a complaint

Show Schedule

On the Scene with the HAF

Fair Housing Seminar

MARCH

NEXT Spring Social:

FINDING NEW ROADS

New Technology Track!

SECTION 8 BILL INTRODUCED IN SENATE

25,

Apartment Managers –

Write it down: CAM is the best way to advance your multifamily career!

What are you waiting for?

It’s not golf – it’s TOPGOLF! Give it a shot “fore” a cause

On the Scene Photos by HAA STAFF

On the Road with HAA

Pearland Region Meeting

Your Vote Matters

On the Scene

Presenting Sponsor. Camp Construction Services

Property taxes rarely go down and by being diligent, you have a powerful way to keep this particular expense in check.

Cut it!

Connect with your agent:

Breaking Glass

Spring is here. It’s time to get your pools ready for summer fun.

Swimming into the Season

2023 HAA Volleyball Tournament

Friday, March 24

District 249

BE A PART OF THE NEXT GENERATION OF HAA LEADERSHIP.

Bingo & Brews

NEXT Spring Social

TELFAIR LOFTS

The 2022 HAA Honors Awards recipient for a mid-rise property built 2010-2020.

OWNERS

SUPPLIERS

Branch Out!

New Supplier

BRANCH OUT! RECRUIT FOR HAA!

Honorary Life Members

Get in here!

Don’t know how to reach members? Get out there online and in their hands!

ABODE is there, no matter where.

THE SUPPLIER NETWORK

HAA’s Ambassadors are the pros at outreach to our members.

Portfolio Changes

On the Scene with HAA

HAA Open House

Do you really know your applicant?

Do you need to find a product or service for your property on the go?

History of Effective Rental Rate & Occupancy for All Units

THE FIRST TABLE ABOVE GIVES A SNAPSHOT

TEXAS Dallas/Ft. Worth

Articles inside

Letter from the President

Swimming into the Season