ABODE January 2024

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THE HOUSTON APARTMENT ASSOCIATION MAGAZINE 2024 LEADERSHIP • INDUSTRY ACHIEVEMENT PHOTOS

Houston Apartment Association 4810 Westway Park Blvd.

Houston, Texas 77041

www.haaonline.org

January 2024

ABODE • JANUARY 2024 • VOLUME 47, ISSUE 1

One course with infinite possibilities as Gina Erwin steps into HAA’s 2024 presidential role. www.haaonline.org

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CONTENTS January 2024

ON THE COVER

FEATURES & PHOTOS

36

28 On the Scene – Photos from the HAA PAC Luncheon.

2024 President Gina Erwin – Gina Erwin swings for success as she takes the the helm as president of HAA. Learn more about her and meet her family on Page 36.

Find out more about the rest of HAA’s Leadership on Page 44 and don’t miss photos from the Industry Achievement Luncheon and Annual Meeting.

Photo by Mark Hiebert/Hiebert Photography

30 On the Scene – Photos from the HAA Industry Achievement Luncheon and Annual Meeting.

36 2024 President Gina Erwin – After the Houston Apartment Association finished up a record-breaking year in 2023, Gina Erwin expects nothing less than a hole-in-one as 2024 HAA President.

44 2024 HAA Leadership – Learn more about your incoming leadership.

50 The State of Multifamily Marketing and Outlook for 2024 – Insights from industry professionals.

54 On the Scene – Photos from the NEXT “Battle of the Decades” Karaoke Night.

58 On the Scene – Photos from the ACES Holiday Luncheon.

68 On Site with ABODE – Take a closer look at one of HAA’s Honors Awards communities.

COLUMNS & MONTHLY UPDATES 7 Letter from the President – A welcome from 2024 HAA President Gina Erwin.

8 Patron of the Month – Meet and support Houston Planned Energy Systems Inc. 9 Legislative Update – Learn more about the Houston election results.

11 It’s The Law – Harris County appoints associate judge to speed up evictions.

14 Resident Relations – Learn from a recent case mediated by the HAA Resident Relations Committee.

20 Calendar – HAA’s schedule of events for the coming months.

61 Go-Getters – Photos from the Go-Getters Holiday Happy Hour.

62 The Ambassador ONE Society – Meet the 2024 leaders of HAA’s supplier network and see which team came out on top for 2023 64 Welcome Mat – Find out about the newest HAA members.

66 Portfolio Changes – Property updates from our members.

70 Index of Advertisers – See the supplier members who support this publication.

71 MarketLine – The latest area market numbers.

72 Back Page – See info about HAA’s Job Board.

We welcome your comments. Email us at comm@haaonline.org.

www.haaonline.org

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OFFICERS AND ASSOCIATION LEADERSHIP PRODUCT SERVICE COUNCIL OFFICERS SHELLEY WATSON President-Elect

MONICA GRACIA Vice President at Large – West

JOSEPH RODRIGUEZ, CAS President Greenlogic Lighting & Electric

DEBORAH HOLCOMBE Vice President at Large – South

DEBORAH DEROUEN, CAS Vice President ClutchCity Consulting

CORRI SMITH Vice President at Large – North

BLAISE SPITALERI, CAS Secretary Gemstar Construction Development

HOWARD BOOKSTAFF General Counsel

RICHARD WALL Vice President at Large – East

NIKKI SEKUNDA, CAS Treasurer The Liberty Group

CASEY WATTS MORGAN CEO

STEPHANIE GRAVES Immediate Past President

CANDIS MOHR, CAS Immediate Past President AAA Plumbers

GINA ERWIN President

RYAN TERRELL Secretary/Treasurer

BOARD OF DIRECTORS Mack Armstrong Julie Batche Kristen Becker John Boriack Kyle Brown Tina Cavaco Terri Clifton Michelle Croasmun Deborah DeRouen Derek DeVries Scott Douglas Gina Erwin Tamara Foster Melissa Friend Diane Gilbert Monica Gracia Stephanie Graves Elizabeth Castro Gray Manu Gupta Clay Hicks Deborah Holcombe Karen Hefner Nathan Kelley Debbie Kelm Crystal Jackson Nathan Kelley Jacob Kunath Valerie Lacy Barby Lake David Lindley Betsy Marshall Joe Melton Kristin McLaughlin Candis Mohr Katy Myrick David Nargang Carlos Neto Jenifer Paneral Angelee Kumar Parikh Mark Park Velissa Parmer Michelle Pawelek Christy Rodriguez Joseph Rodriguez Kelly Scott Ingrid Shultz Nikki Sekunda Corri Smith Penny Sprang Kelley Suess Debbie Sulzer Blaise Spitaleri Ryan Terrell Starla Turnbo Richard Wall

Shelley Watson Richard Whatcott Quintina Willis Tracie Yoder DIRECTORS EMERITUS Josh Allen Ken Bohan Gary Blumberg Kathy Clem Jack Dinerstein Jenard Gross Darlene Guidry Alison Hall David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt David Jones Mel Kieke Mike Koch Dick LaMarche Cesar Lima Tim Myers P David Onanian Jackie Rhone John Ridgway Kim Small Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H J Tollett, Jr. Pat Tollett Vic Vacek, Jr. Beth Van Winkle Jerry Winograd ADVISORY DIRECTORS Susan Alvarado Jeff Blevins Michelle Bridges Roger Camp Israel Garza Billy Griffin Stacy Lastovica Mary Lawler Laura Lestus Cari Luetge Bruce McClenny Monica Morales Ruth Reyes Jake Slosburg Linsay Torres-Smith Tony Whitaker

GENERAL COUNSEL EMERITUS Joe Bax HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Terri Clifton Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks PATRON MEMBERS 1961 CSC ServiceWorks 1968 Century A/C Supply 1978 Houston Planned Energy Systems 1982 Cotton Commercial USA Inc. 1984 AAA Plumbers 1985 Gemstar Construction Development 1986 Craven Carpet 1987 Dixie Carpet Installations 1993 Hire Priority Staffing & Executive Search 1994 Camp Construction Services 1997 Apartments.com 1999 FSI Construction Inc.

PRODUCT SERVICE COUNCIL MEMBERS Susan Alvarado, CAS Century A/C Supply Chris Bell, CAS, Greenlogic Lighting & Electric Marivel Bownds, CAS, Valet Living Tammy Broadway, CAS American Fire Systems Shaun Callaway, CAS, Earthworks Neal Conant, CAS, Gemstar Construction Development Sean Cunningham, CAS, Flooring Warehouse Deborah Derouen, CAS ClutchCity Consulting Derek DeVries, CAS, Epic Multifamily Construction Marcelino “Tito" Estrada, CAS One Source Realty Advisors Giovanna Gone, CAS, Century A/C Supply Dan James, CAS, Redevelopment Services Amanda Kelly, CAS, Brandt Electrical A/C & Heating Services

Debra Knight, CAS, Comm-Fit Stephanie Krop, CASe, Poolsure Liz Levins, CAS, Gemstar Construction Development Jim Martensen, CAS Epic Multifamily Construction Candis Mohr, CAS, AAA Plumbers Tracey Moore, CAS, Flooring Warehouse Karen Nelsen, CAS ALN Apartment Data Arely Pena, CAS The Liberty Group Nikki Sekunda, CAS, The Liberty Group Joseph Rodriguez, CAS, Greenlogic Lighting & Electric Blaise Spitaleri, CAS, Gemstar Construction Development Amber Whitaker, CAS FSI Construction

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JANUARY 2024 I VOLUME 47, ISSUE 1 Chief Executive Officer and Publisher CASEY WATTS MORGAN, MPP cmorgan@haaonline.org EDITORIAL AND DESIGN STAFF Director of Publications and Design DEBORAH NIX dnix@haaonline.org Communications Manager MADISON O’BAR mobar@haaonline.org ADVERTISING Vice President of Membership and Marketing AMANDA SHERBONDY, CAE asherbondy@haaonline.org CONTRIBUTING STAFF Chief Operating Officer SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org Vice President of Education and Outreach LAUREN TURNER, CAE, CMP lturner@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings LAUREN RAGIN, CMP lragin@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Government Affairs Manager BRIANA LITTLE blittle@haaonline.org Membership and Marketing Manager KAYLON NEWCOMB knewcomb@haaonline.org Education & Outreach Manager CINDY DE LA RIVA cdelariva@haaonline.org Director of IT WILL ALFARO walfaro@haaonline.org PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES COMMITTEE Executive Nominating Fair Housing Ethics Finance Past Presidents Council Multifamily Fire Safety Alliance Legislative Political Action Golf Century Club Education Advisory Independent Owners Connection Leadership Development Community Outreach Product Service Council Expo Exhibitor Membership Ambassador ONE Society Resident Relations A Resident Relations B Resident Relations Appeals HAF Fundraiser NEXT Property Awards

CHAIR Gina Erwin Stephanie Graves Howard Bookstaff Michelle Pawelek Gary Blumberg John Boriack

STAFF ADVISOR Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan

Elizabeth Castro-Gray Shelley Watson Stacy Hunt Starla Turnbo Nikki Sekunda Lindsay Torres-Smith Michelle Bridges

Bradley Pepper Bradley Pepper Bradley Pepper Bradley Pepper Bradley Pepper

Elizabeth Castro-Gray Kyle Brown Joe Melton Joey Rodriguez Deborah DeRouen Valerie Lacy Debra Knight Tito Estrada Karen Nelson Jessica Wheeler Karah Carrillo Darlene Guidry Neal Conant Ryan Weis Monica Morales Susan Alvarado Diane Gilbert Beth Levine

Lauren Turner Susan Hinkley Susan Hinkley Susan Hinkley Amanda Sherbondy Amanda Sherbondy

Lauren Turner

Amanda Sherbondy Matti Luna Matti Luna Matti Luna Lauren Ragin Lauren Ragin Lauren Ragin

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.

ABODE, JANUARY 2024, VOLUME 47, ISSUE 1 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members.

Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2024 by HAA. Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

www.haaonline.org

January 2024

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SPONSOR MEMBERS These companies have generously supported the Houston Apartment Association with their sponsor membership.

Please give them careful consideration, whenever possible, in your business.

1st United Construction LLC 3BeeGuys Bee Removal 5 Star Plumbing Houston A&A Fence & Iron A1 Appliance Plug AAA Staffing Ltd AAdvantage Laundry Systems ABC Supply ACM Contractors of Texas ACT Security Group Action Buggies Action Towing Inc Action Window Coverings Inc Adobe Floors Inc Advanced Building Supply LLC Adventure Playground Systems Inc Advocate Construction Inc Alcaraz Lawn Care Alexander-Rose Associates Inc All American Mailboxes of Houston Inc All Dry Service All Power Solutions Allen Lockers ALN Apartment Data Alpha Patrol Officer Ambassador Services LLC America Outdoor Furniture American Builders Group LLC American Fire Protection Group American Fire Systems Inc American Platinum Builders AmRent Andrews Myers PC Apartment Lines Apex Multifamily AppFolio Arborworks TX ASAP Personnel Inc Assurance Electric LLC Asurety Dryer Vent & Fireplace Inspections Atom4 Security Camera AZP Multifamily B&G Construction Belfor Property Restoration Bell'’ Laundries Bettencourt Tax Advisors LLC BGE Inc/aka Brown & Gay Engineers Inc BioTechs Crime & Trauma Scene Cleaning Blue HERON Technologies LLC Blue Marlin Maintenance & Services Blue Star Security LLC BluSky Restoration Contractors Brady Chapman Holland & Assoc Brokerology Properties Brown & Brown Lone Star Insurance Agency Inc BSI C3 Building Solutions C4 Protection Cano Electric Inc Capital Disaster Solutions Capital Security Solutions Cast Iron Construction and Remodeling LLC Catalyst Construction Centex Construction Century Fire Protection Houston CEP Construction Services LLC Certified Apartment Staffing CFI Group Chadwell Supply Chicago Title Commercial Division Citi Fence & Concrete City Pups City Wide Facility Solutions Houston West Classic Same Day Blinds Clean & Green Solutions CNM Roofing CoAdvantage

Code Red Security Systems PLLC Cody’s Wrecker Service Comfort Systems USA (South Central) Inc Comiskey Capital Insurance Agency Inc Commercial Fire Protection Community Roofing Texas Contractors Inc Contratista Direct Core 24/7 Restoration & Construction Core Multifamily Fabrication CORT Furniture Rental CRE Business Solutions LLC Cromatik LLC Crowned Eagle Construction CSC Serviceworks CWC Renovation Inc Cypress Landscaping & Irrigation Inc D&G Quality Roofing Inc D&M Roofing DeNyse Companies Designs by Holmes DNM Contracting Inc DoodyCalls Double Oak Erosion Dryer Vent Wizard Elite Roofing LLC Embark Services Emersyn Electrical Services LLC Encore Services TX, LLC EnviroSmart Multifamily Pest Solutions Epic Air Conditioning Epic Multifamily Construction EV Charge Solutions LLC / EV Power Kings DBA Exo Edge Fantastic Floors FASTSIGNS Missouri City Featherston Sign Partners FFH Inc DBA Liberty Builders Fiat Construction LLC Fidus Construction Services Finish Factory Inc Fire Reconstruction Inc Flavor Finish Resurfacing Floor Merchant Fortified General Contractors Foxen Frontier Waste Solutions fun abounds Gambit Construction Gateman Inc Gemstar HVAC Get It Done Cleaning Service LLC Giordano Construction Inc Go-Staff Inc Graphic Stylus Promotional Products GraphTec Inc GRASSA Construction Great American Business Products Green City Security LLC Green Garbology Greenlogic Lighting & Electric Grindstone General Contracting GT Security Solutions Gulf Storm Roofing and Construction Gulf-Tex Roofing & Services Halo Doors Inc Hamilton-Steele Outdoor Accents Hartland Roofing & Construction Hell N High Water Construction Higginbotham Hive Technology Homeland Protective Services Inc Hoover Slovacek LLP Hut Services LLC Ideal Towing Infinity Power Partners Infinity Roofing & Restoration

Innovative Roofing Company Inc Insgroup Interior Logic Group Property Services Iris MF LLC J.P. Morin Company LLC JAK Environmental LLC Jenkins Restorations Johnstone Supply Leah McVeigh Design and Consulting Ledge Lounger Lee & Barrier Builders LLC LGC Builders LLC Lift-Texas Construction/ PlumbKrazyPlumbing Lincoln Jacob Construction Lithotech Printed Products/ Forms Center LM Lawns Long Point Roofing Lopez Carpet Care & Painting LP Building Solutions LSR Multifamily LVL Up Remodeling Maldonado Nursery & Landscaping Inc Mandalay Construction LLC Marchand Lighting Masonry Solutions Inc Matrix Construction Services McMahan’s Flooring Inc Merk Electric Co Mohawk Industries Monge Contracting Group Montana Pavement Group LLC MPS Direct MRI Software Mueller Water Conditioning Inc MVI Construction MVP Same Day Signs MX2 Commercial Paving National Renovations LLC - DBA Repipe Specialists Inc NEI General Contracting Nelson Painting and Construction Norman Roofing and Construction NorthMarq Capital Northwood Construction On Duty Tree and Landscape On Site Towing LLC OnCall Patrol LLC DBA ParkingPass.Com Optima General Contractor LLC Outdoor Elements Over the Top Roofing and Remodeling Pace Mechanical Services LLC Pack It Movers Parking Management Company/ PMC Towing Pasadena Insurance Agency Inc Paul Davis Restoration of Greater Houston PCS Creative Surface LLC Phoenix Staffing Power Services of Texas Precision Safe Sidewalks LLC Pretty Cleaning Service LLC Pro-Tex Contracting Group Property Guardians Protos Security Pura Flo Corporation PuroClean Quatro Tax LLC Qwikkit RAM Construction Ram Jack Foundation Solutions Real Floors Inc Redevelopment Services Reliable Roofing of Texas Inc Reliant RENCON Rent Debt Automated Collection Services Inc

Rent.

Resia Construction LLC Resident IQ Restoration 1 of Central Houston Revelation Windows & Doors REVS (Refuel Electric Vehicle Solutions) Right Scope LLC Roadrunner Restoration Company LLC Roto-Rooter Services Co Rotolo Consultants Inc (RCI) Royalty Landscape RTC Restoration & Glass Inc SafeRent Solutions Saint Clair & Sons Inc Santos Contracting LLC Scoop Troop HTX SEAL Security Solutions LLC Secure Insurance Sergeant Fifty-Five Insurance ServiceMaster Recovery Management SERVPRO of Cypress Servpro of Sugar Land Sherwin Williams Shipman Fire Protection Sign-Ups & Banners Signal of Houston Smart City Locating Snappt South Central Electric LLC Southern Exposure Landscaping LLC Space CT Towing Sprout Marketing State Patrol Services LLC Steward Trash Valet Service Stormwater Professionals Group Strata Roofing and Construction LLC Strategic Protection Solutions Structural Concrete Systems LLC Sunny Pressure Washing LLC Surface Experts Sutton AC Contractors LLC Swain & Baldwin Insurance & Risk Management Texas Apartment Pool Services Texas Concrete Professional Company Texas Crime Prevention Agency Texas Southwest Floors Inc Texas Window Cleaning Co Inc The Apartments Concierge The Dick Law Firm The Legends Group LLC The Liberty Group Threshold Agency LLC TradeCon Industries Tradition Services Two Brothers Foundation Repair United Protective Services Urban Design Constructors Urban Value Corner Store USA Heroes Coalition dba USA Real Estate Professionals (USAREP) USA Patrol Division Valet Living VBM Waste LLC Vima Decor WASH Multifamily Laundry Systems Watermark Restoration and Construction Webb Pest Control Whitmans Contracting and Roofing Wilsonart LLC WorldVue XXL Construction Inc Yulf Decoration Group LLC

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Letter from the President

By GINA ERWIN, 2024 HAA President

HAPPY NEW YEAR HAA MEMBERS! I WOULD LIKE TO FORMALLY INTRODUCE MYSELF; I AM GINA ERWIN YOUR 2024 HAA PRESIDENT. I’M EXCITED TO GET THIS YEAR STARTED AND COME OUT SWINGING! A little bit about me: I have been in the industry for almost 35 years and I am the President of GWR Management. I started as a leasing agent right after college, and man has it been a journey since! I am a native Houstonian and not only do I love this city, I love this industry, I love HAA, and I could not be more thrilled to be your 2024 President. You can learn more about me in my presidential interview starting on Page 36.

Many of you have been asking me if I have a motto for this year, and after a lot of consideration, I don’t. Well, maybe I do: I want to “Get Sh*t Done” (GSD as my husband affectionately says about me).

I want this year to be successful and hit goals we never thought we could hit as an association. I wanted to reach 700,000 units in 2024, but it seems Stephanie closed out the year with that one under her belt (way to go #SG2023). Now I get to put an exclamation point on the fact that we are the largest and best apartment association “in the whole universe” (nod to #SG2023 again).

One thing I am most excited for this year is meeting more members.

After so many great years in this industry, I know a lot of you, but there are still so many more that I haven’t had the pleasure of introducing myself to. I am excited to learn some new names and meet some new faces, starting at my Gala on January 18!

The Gala is going to tee off the year right! I want to see all of you at this year’s reimagined “Denim and Diamonds” event. For my literal friends, this attire is everything from denim to diamonds, either or, and everything in between! All of my closest 800 industry friends, new and old, together in one room to celebrate each other, our amazing association, and what I think is going to be the best year yet! Grab your boots, denim, sequin and jewels, we are doing the 2024 Gala totally different than ever before. You can find more information and details on this year’s party on Page 17.

I’m ready for an awesome year to come! I can’t wait, HAA!

www.haaonline.org

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Houston Planned Energy Systems

These companies have generously supported the Houston Apartment

HAA Member since 1997

Cotton Commercial USA Inc.

Gemstar Construction Development Inc.

HAA Member since 1982

Association with their patron

Hire Priority Staffing & Executive Search

membership. Please give them careful consideration, whenever

HAA Member since 1985

AAA Plumbers

HAA Member since 1993

HAA Member since 1984

CSC ServiceWorks

FSI Construction Inc.

HAA Member since 1961

possible, in your business.

Craven Carpet

January Patron of the Month

Apartments.com

HAA Member since 1978

HAA Member since 1999

Dixie Interiors

HAA Member since 1986

HAA Member since 1987

Camp Construction Services

Century A/C Supply

HAA Member since 1994

HAA Member since 1968

RUBS Billing Special – $1.25 per unit when you mention this ad – call for details.

206 S. College Ave., Suite C, Cleveland, Texas 77327 8

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www.haaonline.org

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Legislative Update By SHELLEY WATSON, HAA Legislative Chair, with BRADLEY PEPPER, Vice President of Government Affairs

DECISION’S MADE A City of Houston runoff review.

AS YOU KNOW, the City of Houston runoff election concluded last month and we have a new Mayor, John Whitmire! As we have noted, the HAA PAC voted last November to support then Senator Whitmire early in his race and we were one of the first trade associations to do so. This is big!

This election cycle was the first time since November of 2019 the City of Houston held an election that included every position at City Hall, including Mayor, Controller and all 16 council seats up for election.

Due to term limits, Mayor Sylvester Turner, Controller Chris Brown and six current council members were unable to seek reelection .

After all incumbent council members won reelection, there will be eight new people at City Hall, including Mayor John Whitmire, Controller Chris Hollins and six new council members.

Your Vote Matters www.haaonline.org

After almost all the votes were counted, the runoff results were as follows (HAA PAC endorsed in bold): Mayor: John Whitmire (64%) defeated Sheila Jackson Lee (36%).

Controller: Chris Hollins (59%) defeated Orlando Sanchez (41%).

City Council, District D: Incumbent Carolyn Evans-Shabazz (65%) defeated Travis McGee (35%).

City Council, District G: Incumbent Mary Nan Huffman (57%) defeated Tony Buzbee (43%).

City Council, District H: Mario Castillo (64%) defeated Cynthia Reyes-Revilla (36%).

City Council, At-Large 1: Julian Ramirez (50%) leads Melanie Miles (50%) by 338 votes.

City Council, At-Large #2: Willie Davis (55%) defeated Nick Hellyar (45%).

City Council, At-Large #3: Twila Carter (51%) defeated Richard Cantu (49%).

City Council, At-Large #4: Incumbent Letitia Plummer (53%) defeated Roy Morales (47%).

We had some critical wins for the Houston Apartment Association this cycle. In all, 11 of the 13 candidates we endorsed won election this cycle and take office on January 2, 2024.

In the race for At-Large 1, Julian Ramirez leads Melanie Miles by 338 votes. There were provisional and overseas ballots that needed to be counted that had not been completed as / See Legislative, Page 65 of printing.

The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAA PAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAA PAC on several levels.

For more on HAA PAC, visit www.haaonline.org/haapac

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It’s the Law By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

HURRY IT UP!

Harris County appoints associate judge to speed up evictions.

IF YOU ARE in Harris County, you have probably faced a delay when an eviction has been appealed from the Justice of the Peace court to the County Civil Court at Law. If the case is appealed, it often takes anywhere from six to eight weeks, or even longer to get to trial in the county court after the appeal was perfected.

We and the county think this is too long.

To help speed things up, the county has appointed a new associate judge. The judge’s name is Jermaine Thomas who has been a lawyer in Houston for more than 20 years.

The associate judge concept is not new to Texas law but is new to the Harris County Civil Courts at Law. So, let’s review the state law with respect to the procedures which the county court and associate judge will be required to follow.

www.haaonline.org

Who appoints the associate judge?

To help speed things up, the county has appointed The new associate judge will a new associate judge. The judge’s name is serve all four County Courts at Jermaine Thomas who has been a lawyer in Houston Law. If more than one court in for more than 20 years. a county is served by the associate judge, the Commissioner’s Court may authorize the appointment of one or more associate judges Can the associate judge be terminated? to share service with two or more courts.

Yes. The employment of an associate judge The associate judge’s appointment must may be terminated by a majority vote of all the be made as established by local rule, but in judges of the courts the associate judge serves. no event by less than a vote of two-thirds Once again, this would take the affirmative of the judges under whom the associate vote of three of the four county court judges. judge serves. Consequently, at least three of the four County Court at Law judges What cases can be referred to the need to agree on the appointment of the associate judge? associate judge.

By state law, a judge can refer any civil case or portion of a civil case to an associate judge

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for resolution. However, the new associate judge was specifically employed with funds earmarked for evictions. Consequently, the next associate judge will only hear eviction cases.

ate judge, you can object to the associate judge within 10 days after the date you receive notice that the case is being referred. If you don’t object within this time period, the associate judge will proceed to hear the case.

How do cases get referred to the associate judge?

When an appeal has been perfected in the justice court, the justice court must immediately send the court papers to the county court. The County Clerk will then docket the case. Once the case is docketed in one of the four County Civil Courts at Law, the county court judge can then refer the case to the associate judge for resolution.

What powers does the associate judge have?

The associate judge is empowered to take action as necessary and proper for the efficient performance of the duties required by the order of referral. In other words, the associate judge will be responsible for hearing your eviction case.

Can you object to the referral to the associate judge?

Yes. However, a party must file an objection with the referring court (the applicable County Court at Law) not later than the 10th day after the date the party received the notice that the associate judge will hear the case. If an objection is filed, the referring court is required to hear the trial on the merits.

Consequently, if you or your counsel are uncomfortable with the referral to the associ-

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Is the case over once the associate judge rules?

No. After hearing a matter, the associate judge is required to notify each attorney participating in the hearing of the associate judge’s decision. An associate judge’s decision has the same force and effect as an order of the referring court unless a party appeals the decision of the associate judge.

To appeal the associate judge’s decision, a party must file an appeal in the referring court not later than seven business days after the date the party receives notice of the decision.

A matter appealed to the referring court is tried as a new trial but is limited to only those matters specified in the appeal.

In other words, if either party is not satisfied with the associate judge’s ruling, that party has the right to have the original county court judge re-hear the case.

Can the appeal be waived?

Yes. Before the start of the hearing by the associate judge, a party may waive (or give up) the right to have a hearing in the referring court.

When you get notice of your case being referred to the associate judge, you and the resident can give up your right to appeal the associate judge’s decision back to the county court.

How does the associate judge’s decision become final?

Pending an appeal back to the original county court judge, a proposed order or judgment of the associate judge is in full force and effect and is enforceable as an order or judgment of the referring court. / See Law, Page 43

www.haaonline.org

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Resident Relations from the RESIDENT RELATIONS COMMITTEE

NEW YEAR’S WISH

A resident wants her security deposit back after the final account statement was sent late.

A RESIDENT FILED a complaint with the Houston Apartment Association to have her security deposit refunded. The resident gave the required number of days for her move out notice, never missed a rent payment and took photos of her unit upon moving out. She claimed no damage to the unit after living in the apartment for almost 10 years. The apartment property management did not follow up with her regarding her security deposit and moveout status.

HAA reached out to the property management company for a response and that response was forwarded to the resident.

Enclosed in the management’s response were copies of the final account statement, resident ledger, lease and pictures. The property had

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taken $77.42 off the initial security deposit to pay a final water bill, but after review, discovered that they were charging the former resident for the current resident’s utility usage. After resolving that issue, the resident’s account could be closed.

The case was heard during a Resident Relations Committee meeting and the committee decided in favor of the resident. The committee noted that the final account statement was not done within the 30-day allotted time frame that is stated in the lease. Management is to refund the resident her $150 security deposit and close her account.

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the

resident and management. When the committee finds in favor of the resident, HAA appreciates a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the management owner, the decision is final.

If you are a manager with a resident issue, call HAA at 713-595-0300 for direct assistance.

Renters can be referred to HAA by calling 713-595-0300 to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m.

Residents can also be directed online to www.haaonline.org/renters.

www.haaonline.org

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d n a l r e d ! n s t o i a w a W y t i n u t r o of opp

Wondering which way to go?..what's up for sale and tips on which direction you should take?

If you have never attended one of our auctions before, come early to Auction 101 session at 2:30 pm to find out how to bid, what's for sale and tips on how to improve your swing.

A

“Nothing is impossible!” If you can't make the live auction, proxy bidding is available until the end of the day Monday, January 29. Email Amanda Sherbondy at asherbondy@haaonline.org for information.

Wondering which way to go to get in front of potential clients? Don’t go down the rabbit hole! HAA has a wonderland of sponsorship opportunities available for purchase during the first half of the year.

Are you Curiouser and Curiouser about what will be on the auction block? Events and meetings up for sale include the Volleyball Tournament, TopGolf PAC Fundraiser, Education Conference & Expo, Honors Awards Ceremony, All Stars Sports Challenge, Redbook Seminars, and plenty of education sessions and seminars.

There’s something for every budget!

“Don’t be late for this very important date!”

Wednesday, January 31

3 p.m. Registration and Drawing Lots Open 3:45 p.m. Drawing Lots Close 4 p.m. Live Auction begins This journey is complimentary for all supplier partners.

We'll have things to “eat” and “drink” along the way.

Visit www.haaonline.org /sponsor for more details and to register. Auction program available early January.

Visit the HAA website for the full Auction Program with the list of events up for sale at www.haaonline.org/sponsor/

S

r o s n po

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p i h s r o s n o p S uction A

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HAA STAFF CONTACTS Casey Watts Morgan, MPP, Chief Executive Officer Oversees the entire association staff and the association’s mission.

Works directly with the HAA Board of Directors on all association functions. Contact 713-595-0304 or email cmorgan@haaonline.org.

Susan Hinkley, CAE, Chief Operating Officer Oversees staff and organizes events and volunteers for numerous Community Outreach programs, including the Food Drive and the All Stars Sports Challenge. Liaison to the HAA supplier committee, the Product Service Council. Contact 713-595-0313 or email shinkley@haaonline.org.

Trey Wimberly, CPA, CGMA, Chief Financial Officer Oversees cash management and revenue collection. Monitors operations and accounting for HAA's three corporations. Also handles personnel and employee benefits administration.

Contact 713-595-0310 or email twimberly@haaonline.org.

Bradley Pepper, Vice President, Government Affairs Monitors government actions in Houston, Harris County and surrounding cities and districts, as well as the state and federal levels. Keeps members up-to-date on government action – pro and con – and works with government policymakers to see that the needs of the apartment industry are considered. Contact 713-595-0303 or email bpepper@haaonline.org.

Amanda Sherbondy, CAE, Vice President , Membership and Marketing Answers questions about member benefits and services. Assists supplier members in marketing their business to owner/management companies through ABODE and Directory & Buyer’s Guide advertising, selling exhibit space for the annual HAA Education Conference & Expo and sponsorship auctions.

Contact 713-595-0316 or email asherbondy@haaonline.org.

Lauren Turner, CAE, CMP, Vice President, Education and Outreach Oversees the Houston Apartment Foundation education programs, credential programs and coordinates outreach meetings for the www.haaonline.org

association’s 12-county area.

Contact 713-595-0335 or email lturner@haaonline.org.

Briana Little, Manager of Government Affairs Assists with communication and advocacy with the City of Houston, Harris and surrounding counties, including elected officials and key departments. Assists elected officials with apartment-related constituent requests and casework.

Responsible for the filing, administration, fundraising, and meeting planning related to HAA’s Political Action Committee (PAC) fundraisers and meetings. Contact 713595-0302 or email blittle@haaonline.org.

Lauren Ragin, CMP, Director, Events and Meetings Oversees and organizes general membership meetings, special events and fund-raisers, including the gala, chili cook-off, Honors Awards, and volleyball and bowling tournaments.

Contact 713-595-0323 or email lragin@haaonline.org.

Tina DeFiore, Director, Rental Credit Reporting (RCR) Responsible for the sales and marketing of RCR, in partnership with CoreLogic, which includes the development of marketing plans, recruitment of new subscribers, collection of data, building partnerships with management districts and retention programs for existing customers. Contact 713-5950330 or email tdefiore@haaonline.org.

Matilde Luna, Director, Resident Relations Answers questions from both apartment personnel and residents concerning the TAA lease and owners rights and responsibilities to provide an alternative to filing court cases. Oversees the two Resident Relations Committees.

Contact 713-595-0331 or email mluna@haaonline.org.

Kaylon Newcomb, Member Services/ Marketing Manager Assists HAA staff and members with membership and marketing information. She handles membership records and updates and coordinates volunteer involvement.

Contact 713-595-0322 or email knewcomb@haaonline.org.

Will Alfaro, Director, IT/Webmaster/ Online Media Oversees online media including the Web site and email communications. Provides information technology and job board support.

Contact 713-595-0327 or email walfaro@haaonline.org.

Deborah Nix, Director, Publications/Design Oversees the creative development, editorial content, design and distribution of association publications, including ABODE magazine, the annual Directory and Buyer’s Guide, branding, event marketing and related projects. Contact 713-5950333 or email dnix@haaonline.org.

Madison O'Bar, Communications Manager Oversees social media and video production. Researches, writes and edits articles, coordinates and leads interviews for ABODE magazine. Contacts and maintains relationships with outside writers and members on magazine content and maintains relationships with news media. Contact 713-5950334 or email mobar@haaonline.org.

Cindy Ramirez, Accounting Manager Assists in revenue collections and daily operational accounting items including recordkeeping, invoicing, form sales and member accounts.

Contact 713-595-0311 or email cramirez@haaonline.org.

Lan Tran, Accounting Assists in daily operational accounting items and recordkeeping.

Contact 713-595-0308 or email ltran@haaonline.org.

Cindy De La Riva, Education and Outreach Manager Handles course registrations and questions about designations and other education programs. Contact 713-595-0346 or email cdelariva@haaonline.org.

Melanie Garcia, Member Services Coordinator Assists in daily membership operations. Contact 713-595-0314 or email mgarcia@haaonline.org.

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TUESDAY, JANUARY 30

Winter

Business Exchange State & Industry of the

New This Year!

Join us for both the Winter Business Exchange and the 2024 HAA State of the Industry Luncheon.

Start your day networking with the Business Exchange

Registration Options:

An opportunity for property management professionals to meet face to face with a number of supplier partners as they move around the room in a speed dating for business format.

Supplier Business Exchange + State of the Industry Luncheon: $400

Then join us for lunch and the latest industry and market news during the State of the Industry Luncheon A comprehensive look at what's happening in the Houston apartment market. Topics will include recent economic trends, job growth, forecasts, rental rate and occupancy trends, new construction developments, technology, marketing trends and much more.

Supplier Members Only. Limited availability.

Gain access to the HAA Business Exchange event, and immediately following, the State of the Industry Luncheon.

The price of your registration includes both events.

Management or Supplier Member State of the Industry Luncheon Only: $125 Attend the State of the Industry luncheon beginning at 11 a.m. The price of your registration includes one event.

Executive Management Professional Business Exchange + State of the Industry Luncheon: $95 Schedule: 8 a.m. to 8:50 a.m. | Registration 9 a.m. to 11 a.m. | Business Exchange 11 a.m. to 1 p.m. | State of the Industry Luncheon

Executive Level Management Members Only. (executive staff, property supervisors, maintenance supervisors, marketing directors) Limited availability.

Receive discounted pricing by attending both the Business Exchange and State of the Industry Luncheon.

Register online at www.haaonline.org/events

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JANUARY S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Calendar HAA Education, Events and Meetings SCHEDULE

FEBRUARY S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29

JANUARY 10

New Supplier Orientation Wednesday, January 10 10 a.m. to 11 a.m.

Via Zoom All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society Meeting Wednesday, January 10 3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Email members@haaonline.org for details.

Resident Relations Committee A Meeting Wednesday, January 10 2 p.m. to 4 p.m.

Closed Committee Meeting Via Zoom

11

Open House Thursday January, 11 3 p.m. to 5 p.m.

Join us for an open house and learn more about HAA and meet the staff.

Visit www.haaonline.org for more information.

15

HAA Offices Closed Monday, January 15 The HAA offices will be closed in observance of Martin Luther King Jr. Day

18

Excel 101 Thursday, January 18 9 a.m. to Noon Visit www.haaonline.org/events for details.

18

Featured Event HAA Gala Presented by Camp Construction Services Thursday, January 18 6 p.m. to 10 p.m.

See Page 17 for details.

Presenting Sponsor: Camp Construction Services: Premier Sponsors: Century A/C Supply, Crestmark Construction Services, Lowe’s Pro Supply, Reliant and Texas Apartment Pool Services

23-24

Leasing 101 Tuesday, January 23 through Wednesday, January 24 9 a.m. to 5 p.m. on Tuesday 9 a.m. to Noon on Wednesday Visit www.haaonline.org/events for details.

25

HAA Board Meeting Thursday, January 25 4 p.m. to 6 p.m.

30

Winter Business Exchange + State of the Industry Luncheon Tuesday, January 30 8 a.m. – Registration 9 a.m. – 11 a.m. Business Exchange 11 a.m. – 1 p.m. State of the Industry Luncheon See Page 18 for details.

SOI Sponsors: BluSky Restoration Services, Chadwell Supply

31

Sponsorship Auction 101 Wednesday, January 31 2:30 p.m. to 3 p.m.

New Suppliers: Learn how to get your name out there by sponsoring HAA events. Email members@haaonline.org for details.

Sponsorship Auction Wednesday, January 31 3 p.m. to 5:30 p.m.

Suppliers: Come support your association and bid on event sponsorships in a live and silent auction format. Email members@haaonline.org for details.

Did they pay their rent?

Rental Credit Reporting (RCR) was established in 1977 to solve screening problems the Houston Apartment Association founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region. The Houston Apartment Association and SafeRent are partnered to expand RCR and include numerous searches in one bundled report with immediate and unlimited inquiry access.

To learn more and subscribe, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org.

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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org/events for the most up-to-date information.

FEBRUARY 6

CALP: Certified Apartment Leasing Professional Course Tuesday, February 6 9 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

7

New Supplier Orientation Wednesday, February 7 10 a.m. to 11 a.m.

Via Zoom All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society Meeting Wednesday, February 7 3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. Supplier members only.

Email members@haaonline.org for details.

8

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13

CALP: Certified Apartment Leasing Professional Course Tuesday, February 20 9 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

Avenues: Maintenance 1 Thursday, February 8 8:30 a.m. to Noon See Page 23 for details.

Sponsored by The Liberty Group CALP: Certified Apartment Leasing Professional Course Tuesday, February 13 9 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

14

Resident Relations Committee B Meeting Wednesday, February 14 2 p.m. to 4 p.m.

Closed committee meeting via Zoom

Redbook Seminar Wednesday, February 14 8:30 a.m. to 5 p.m.

See Page 25 for details.

Sponsored by Arborworks and Lincoln Jacob Construction

HAA Offices Closed Monday, February 19 The HAA offices will be closed in observance of President’s Day.

20

21

NEXT Young Professionals Breakfast Wednesday, February 21 8:30 a.m. to 10 a.m.

Visit www.haaonline.org/next for details.

22

Avenues: Leadership 1 Thursday, February 22 8:30 a.m. to Noon See Page 23 for details.

Sponsored by Texscape Services

23

ACES Luncheon Friday, February 23 11 a.m to 2 p.m.

Visit www.haaonline.org/events for more information or contact education@haaonline.org.

27

CALP: Certified Apartment Leasing Professional Course Tuesday, February 27 9 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

28

State of Montgomery County Wednesday, February 28 7:30 a.m. to 11 a.m.

Visit www.haaonline.org/events for more information or contact education@haaonline.org.

Sponsored by American Fire Systems and Gambit Construction

29

Redbook Seminar Thursday, February 29 8:30 a.m. to 5 p.m.

See Page 25 for details.

Sponsored by Arborworks and Lincoln Jacob Construction

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room.

Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar.

www.haaonline.org

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HAA 2024 Event Calendar FOR THE GENERAL MEMBERSHIP MARK YOUR CALENDARS for these fabulous networking and professional development events in 2024. Please note that dates and prices are subject to change.

Check the calendar pages at www.haaonline.org for the most up-to-date information and registration links, or contact members@haaonline.org for more information.

JANUARY

APRIL

Annual Open House – January 11 #HAAOpenHouse Free for all members

Spring HAA Political Action Committee Fundraiser: Top Golf – April 11 at Top Golf Katy #HAAPAC $600 to $700 per team

Gala presented by Camp Construction Services – January 18 at the Houston Country Club #HAAGala $200 individual | $1,900 group of 10 Winter Business Exchange and State of the Industry Luncheon – January 30 Omni Hotel Riverway #HAASOI $400 supplier for both events | $125 all members for State of the Industry only | $95 executive level member for both events Sponsorship Auction – January 31 #HAAAuction Free for supplier members

FEBRUARY Redbook Seminar – February 14 at the HAF Dinerstein Reed Prokop Education Center $125 prepaid | $155 at door Redbook Seminar – February 29 at the HAF Dinerstein Reed Prokop Education Center $125 prepaid | $155 at door State of the Industry-Montgomery County – February 28 at The Woodlands Country Club #HAASMOCO $95 prepaid | $125 at door

MARCH Go-Getter Happy Hour – March 7 Location TBA Free for all new members and recruiters State of the Industry-Brazoria County – March 19 Location TBA #HAASMOCO $95 prepaid | $125 at door Volleyball Tournament – March 22 at District 249 #HAAVBall Team $325 early/$375 regular | Spectator $45 early/$50 regular

State of the Industry-Fort Bend County – April 30 Location TBA #HAASMOCO $95 prepaid | $125 at door

MAY Sports Challenge – May 10 Location TBA #HAAAllStars $20/spectator | $400 team HAA Education Conference & Expo – May 16 at NRG Center #HAAExpo Education Conference $160 early | $185 regular Credential Holders Pricing $125 early | $145 regular Walk up attendee $195 Booth prices for supplier members start at $1,065 *Exhibitors only

SEPTEMBER Go-Getter Happy Hour – September 12 Location TBA Free for all new members and recruiters Dinerstein Golf Tournament – September 30 Sugar Creek Country Club #HAAGolf $800 per foursome on competitive course $600 per foursome on non-competitive course

OCTOBER JUNE Sponsorship Auction – June 12 #HAAAuction Free for supplier members Honors Awards – June 27 at the Hilton Americas #HAAHonors $115 early | $130 regular | $1,200/$1,350 table of 10

JULY Go-Getter Happy Hour – July 11 Location TBA Free for all new members and recruiters

Chili Fest – October 19 at Humble Civic Center Arena #HAAChili Prepaid: $20/person | $15 children under 12 | Free children under 5 On site: $30/person | $20 children under 12 | Free children under 5

NOVEMBER Industry Achievement Luncheon and Annual Meeting – November 14 at the Westin Memorial City #HAAAchievements $75 early | $95 regular | $800/$1,000 table of 10

DECEMBER AUGUST Bowling Tournament – August 2 at Copperfield Bowl #HAABowl Team $350 early/$500 regular | Spectator $40 early/$50 regular Summer Business Exchange – August 8 at West Houston Institute #HAABizX For suppliers: $400 per person for first two per company | $425 for third person

Go-Getter Happy Hour – December 12 Location TBA Free for all new members and recruiters

Visit www.haaonline.org for more.

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Discover the Ultimate Roadmap to Success with all new speakers for 2024

2024

What is Avenues?

It is a series of seminars presenting nationally-acclaimed speakers who are experts in their fields, with sessions for every level of multifamily professional.

Leadership LN

Who Can Sign Up? We offer multiple options for registration: • Annual per property subscription • based on the number of units.

• Individual Annual Supplier • Partner subscription • Individual/Corporate • subscription rate

What does this get me?

Once you sign up it gives you access to all 15 education sessions through out the year. All you need to do is respond to the reminder email before each session letting us know how many are attending.

Main

ST

Marketing PL

Maintenance BLVD Technology ROW

Pricing: • Fewer than 200 units: $210/year • 201-350 units: $410/year • More than 351 units: $510/year • Supplier: $210/year • Corporate Individual: $210/year • Individual sessions: $60/person Three (3) CEC credits awarded per session.

Look for the class schedule at www.haaonline.org for details. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.

Sponsored by

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BE A PART OF THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals and it is open to all members. Network with your peers and grow your career together among the next generation of HAA leadership! To learn how to become involved with NEXT, see online at www.haaonline.org/next.

NEXT Mission Statement: A network of young professionals committed to the growth of future leaders with the Houston Apartment Association through education, peer-to-peer networking, and legislative and community involvement.

HAA NEXT programs include networking socials hosted at various venues across Houston and professional development breakfasts held at the HAF Education Center. The Professional Development programs feature special guest speakers on timely topics relevant to enhancing and furthering your multifamily industry career.

2024 NEXT Co-Chairs:

Register online at www.haaonline.org/next or email us at events@haaonline.org for more information.

We look forward to meeting you!

Monica Morales, CAM, Q10 Property Advisors

Susan Alvarado, CAS, Century A/C Supply

s and r a d n e EXT! our cal y N s k ’ r t a a M r wh o f d e n stay tu

2024 NEXT Events: Professional Development Breakfasts: February 21 June 11 September 24 Socials: April 18 August 15 December 5

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Learn about the new 2024 Redbook

REDBOOK SEMINAR Choose your day.

February 14 or February 29 in Houston Location – HAF Education Center, 4810 Westway Park Blvd. (off Clay Road and the Beltway) 8:30 a.m. to 5 p.m.

Program Fee (includes lunch) – $125 prepay; $155 at the door Seminar counts for 6 CEC hours Sharpen your knowledge of your legal rights and responsibilities as a rental housing owner or manager by participating in one of the REDBOOK seminars being offered around the state.

Seminars emphasize changes in management practices required by new laws passed during the last legislative session as well as updates on key regulatory issues that affect property management.

Each section will include an interactive exercise to help you learn how to apply the law to your job. Full of videos and interactive tools, the 2024 REDBOOK seminar will deliver the quality legal instruction you expect from TAA. Here’s your chance to hear from the experts and get answers to your questions. Learn the major changes to TAA’s Rental Application, Lease and other major forms. Understand major operational issues and get comfortable with the newly updated REDBOOK.

Watch your email and www.haaonline.org for more information on Baytown, Pearland and Presented by Howard Bookstaff, HAA General Counsel

For more information and to register, see online at www.haaonline.org/events.

Sponsored by ArborWorks and Lincoln Jacob Construction

The Woodlands dates and locations.

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On the Scene with the HAA PAC

1

HAA PAC Luncheon Thursday, November 30 at the HAF Dinerstein Reed Prokop Education Center Sponsored by 1 Lincoln Security Systems Inc. The HAA Political Action Committee welcomed two candidates for the Houston City Council, At-Large #1 position runoff election, Melanie Miles and Julian Ramirez. Members enjoyed listening to the two candidates address the priority issues of city residents. The HAA PAC would like to thank the candidates for participating in the interview process.

WE’RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The HAA PAC, the political action committee of the Houston Apartment Association, needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. Committee application forms are available. To join, renew or learn how to become involved with the PAC, see online at www.haaonline.org/haapac or contact govaffairs@haaonline.org.

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Your Vote Matters www.haaonline.org

The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being.

The HAA PAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAA PAC on several levels.

For more on HAA PAC, visit www.haaonline.org/haapac

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On the Scene Photos by MARK HIEBERT, Hiebert Photography 2023 Industry Achievement Luncheon & Annual Meeting Thursday, November 9 at The Westin Memorial City Business Program Sponsors: Best Plumbing XXL Construction Industry Achievement Program Sponsors: Chadwell Supply Epic Multifamily Construction More than 400 members attended this year’s special event, honoring 2023 HAA Hall of Fame Honoree Vic Vacek, Jr. and our 2023 Industry Achievement Award winners. The President’s Awards were given to Product Service Council Member Tracey Moore and the 2023 HAA NEXT Committee Co-Chairs Monica Morales and Susan Alvarado. The Product Service Council Special Recognition Award was given to 2023 HAA President Stephanie Graves. The GoGetters, Lyceum Graduates and recent credential holders were also recognized and the 2024 Officers and Board were elected.

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On the Scene Photos by MARK HIEBERT, Hiebert Photography 2023 Industry Achievement Luncheon & Annual Meeting

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On the Scene Photos by MARK HIEBERT, Hiebert Photography 2023 Industry Achievement Luncheon & Annual Meeting

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SWING

FORE SUCCESS After the Houston Apartment Association finished up a recordbreaking year in 2023, Gina Erwin expects nothing less than a hole-in-one as 2024 HAA President.

By Madison O’Bar, HAA Communications Manager Portraits by Mark Hiebert, Hiebert Photography

G

ina is a mother, a friend and the President of GWR Management. She may not be a pro golfer (yet), but she is a pro in the apartment industry with her collective experience that includes almost 35 years in the multifamily industry.

She’s managed it all, garden-style, mid-rise and high-rise communities. She is a native Houstonian, attended the University of Texas and is married with three children, two grandchildren and one grandbaby on the way, due at press time. We were able to visit with Gina at her “happy place,” the Galveston Country Club. Hit the links with us and get to know her a little better as she steps into her role for the 2024 year at HAA. Welcome to the course, Gina!

Where is your favorite place to go and what do you do while your there?

Galveston, Texas. We play golf at the country club, we go on boat rides, we go offshore fishing and we have a lot of friends that are here. I’m also on the board for the homeowners association so we are very inserted in the community.

Photos, top and bottom: Gina and Billy Griffin as HAA’s “celebrity” auctioneers for two of HAA’s Sponsorship Auctions.

Photo, center: Gina, her husband Kelley (affectionately known as TK), and their children Courtney, Addy and Tommy.

Photo at right: Gina on the 10th hole of the Galveston Country Club course.

What was your first job in this industry?

I was a leasing agent right after college. A friend of mine was an apartment manager, she had an opening and asked if

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I wanted to come work for her. I had a very small salary, I think I made $700 a month, but I got free rent, free cable, free electricity and free furniture. I was completely broke, it sounded appealing and so I went for it!

What is your current job in the industry?

I've come a long way since my first job, I'm the president of GWR Management.

What made you stay in this industry?

You know it’s kind of an interesting thing.

There’s nothing I can pinpoint, it’s something that I fell into. I always tell people, even to this day when I hire them, when you get into this industry, within six months you're going to love it and be in it for life or you will walk away and never come back.

What is your biggest weakness and strength?

We all have gifts and challenges. Oftentimes your gifts and your challenges are the same and that really seems to resonate with me.

Probably my biggest weakness is the fact that I'm assertive and confident and it goes both ways, it’s a strength and it’s a weakness. It's a gift because I'm confident in what I do and what I say, but it can also be a weakness because if I’m assertive, I can sometimes offend somebody.

What is your biggest weakness in golf?

My fairway shots.

What is the biggest learning experience you have had?

At my very first job, I was very young, and I was at Vincent and Elkins, a law firm. I wore this really cute outfit my first day, at least I thought it would be really cute. I went to work, and I got sent home because of how I was dressed, because it was completely inappropriate for a law firm. That really resonated with me. Even though it was super embarrassing, it was a great lesson and a tough pill to swallow. It just has stayed with me all this time, so I’m very particular about dress codes and making sure to hold people accountable for that.

When are you most inspired?

When I see people doing good deeds.

What inspired you to be HAA president?

Gary Blumberg and Jackie Rhone absolutely bullied me into this. Ha! I say that loosely, they

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Photos, opposite page, left to right, from top left: Gina with Kelley, their children and grandchildren, Christmas 2023.

Gina and her twin sister Lisa were born on their dad’s birthday. This collage shows the birthday festivities through the years.

Thanksgiving 2021.

Photos, this page, left to right, from top left: Gina, her brother Stephen and sister Lisa.

A “Merry’ Christmas with Gina and her twin sister Lisa.

The grandbabies: Isabel and Tripp.

Gina and her mom.

Gina and Kelley in Galveston, at a wedding this summer and golfing at Mayakoba.

Gina and Lisa with their daughters, 20 years apart.

Gina and Kelley fish for dorado.

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gently encouraged me to do this. They didn’t say, “You need to go be the president,” they said, “You need to just get involved, see what you can do to put your toe in the pond.” Once I did that, the rest is history. It’s such a wonderful organization, and the people are so amazing, and there's so many volunteers, you kind of naturally progress down that path.

Sweet or savory?

Savory.

What is the best compliment you’ve ever received?

Well, this is going to actually sound kind of funny, so I feel like I should explain. I am Lebanese and Italian, and as such, we have really, really, really curly, out of control hair.

When I was a kid, back before great products and Brazilian blowouts, literally everybody made fun of me for my hair. So I grew up with this giant complex about my hair. So now when someone comes up to me and they say, “Gosh, you have such pretty hair,” it really makes up for all of those years. #cured.

What is the best advice you’ve ever received?

There’s two, and both from my dad who was the most amazing man on the earth. He always said to me, “If you are going to be a dog, be a show dog,” and then the other was, “Always trust the dealer but cut the cards.”

How did you get to where you are today – president of GWR management?

Very hard work! I also had a lot of meaningful people that have helped me along the way.

It started kind of innocently. I didn’t intend to take this career path, in fact, in school I studied Elementary Education. So, it was accidental. I fell in love with the business and so I knew I was going to take a natural progression forward, but I really didn’t know what that looked like. As time has gone on, I’ve just sort of shifted into marketing roles, in a supervisory role, and then this partnership. I just try to stay present and keep pushing.

What is one thing people don’t know about you?

I am a twin, her name is Lisa. We are not identical. We do look alike though, and we live very close to each other. Our favorite thing to do together growing up was playing tennis, and depending on who you ask, is who was better.

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Photos top: Gina and the GWR/Crestmark team for the 2023 HAF Chili Fest.

Gina winning on the course for the Bill Dinerstein Memorial Golf Tournament.

Gina with her fellow HAA women leaders, 2022 President Christy Rodriguez, and 2023 President Stephanie Graves.

Gina with the GWR team for the HAA Honors Awards.

Gina with HAA delegates attend the 2023 TAA Day at the Capitol.

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What is your favorite tv show at this very moment?

I don’t watch a lot of TV, but I would have to say The Chosen.

How would you define yourself in three words?

Wife. Mother. Leader.

Photos from top left: Gina and her daughter Addy.

Gina’s other children, Gizmo and Lucy.

It’s all about family, having a wild and crazy time in Aspen.

What HAA event are you looking forward to most this year?

My Gala!

Have you reached success?

That’s a tough question for me because I don’t know that you ever fully reach success.

Reaching success for me is when I when I die and I go to heaven and I’ve had a successful life, but I have many successes along the way, personally and professionally. I reach them sometimes every day and sometimes maybe only just once a month. So, I have a bunch of different times where I reach different successes.

What makes you feel most accomplished?

Seeing our children successful and watching the people that I work with be successful.

Favorite food?

Sushi, hands down. There’s a place in Houston called Uptown Sushi and they have amazing signature nigiri.

One place you dream of traveling to?

South Africa. I want to go on a safari, not to hunt, a photography safari. I want to see lions and tigers and rhinos, oh my!

What would you be doing if you weren’t doing this?

I would want to be a chef. I love to cook Italian food, which I learned from my mom who is the best, but I would also want to cook all kinds of things. I just love to cook!

What is the best thing that happened this year?

Our second grandbaby was born, so that was awesome and I actually hit the tee shot 240 yards one time, with the help of a downhill slide, but I’ll take it!

Who is the best apartment association in the whole world?

In the whole UNIVERSE thanks to Stephanie Graves – HAA!

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Law, continued from Page 12 If a request for an appeal from the associate judge is not timely filed or an appeal from the associate judge has been waived, the proposed order or judgment of the associate judge becomes the order or judgment of the referring court only on the referring court’s signing the proposed order or judgment.

Unless a party files a written request for an appeal, the referring court may: (i) adopt, modify, or reject the associate judge’s proposed order or judgment; (ii) hear additional evidence; or (iii) recommit the matter to the associate judge for further proceedings.

How long does the referring court have to consider an appeal from the associate judge’s ruling?

The referring court is required to hold an appeal not later than the 30th day after the date the initial request for the hearing is filed with the clerk of the referring court.

Not later than the 30th day after the date an action is taken by an associate judge, a referring court may modify, correct, reject, reverse, or recommit for further information the action taken by the associate judge. If the court does not take this action, the action becomes the decree of the court.

I hope this helps explain some of the nuances associated with the associate judge procedure. If you are uncomfortable with this procedure, keep in mind that the law does allow you to object to the use of the associate judge or allow the parties to waive the right to the appeal from the associate judge’s decision. If you object to the referral to the associ-

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ate judge, you should be able to proceed as normal with the originally scheduled county court Judge.

This is part of our new normal! Good luck!

Want more Howard?

He’s online!

Go to http://issuu.com/haa_abode for past columns or subscribe and watch his Legal Minute videos every month, contact education@haaonine.org for details.

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2024 HAA Officers

Meet the

Learn more about HAA’s incoming Executive Committee and Product Service Council Officers for 2024.

Leadership Gina Erwin President President of GWR Management Biggest strength?

Assertive confidence Biggest weakness? Assertive confidence (LOL) One lesson you have learned from this industry? While this is a business to those of us in it, it’s personal to those that live in our communities. Never forget that they are emotionally charged because it’s their home.

Best advice you could give someone just starting out in the industry? This is not a 9-5 industry. If that’s what you want, go do something else ASAP. One word that describes you best? LOL that depends on who you ask! Independent says my daughter. Present says my husband (meaning I’m in attendance, not a gift).

I would have picked efficient.

What are you most excited for this year?

My GALA! Shelley Watson President-Elect Executive Vice President of Operations at the Morgan Group Biggest strength?

Communication, people and building teams.

Biggest weakness? I worry and over think too much.

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One lesson you have learned from this industry? Trust, but verify.

Best advice you could give someone just starting out in the industry? Bloom where you are planted and master your current position, the opportunities will follow. Keep in touch with your coworkers and contacts, network, you never know when your paths may cross again. Do the right thing every time and you will sleep well.

One word that describes you best? This is really hard and depends on the day, as I wear many hats and serve in many roles; Mentor, Friend, Confidant, Fair, Glue, Passionate, Dependable, ….each day is a different word.

What are you most excited for this year? I love the Honors Awards and seeing the onsite teams being recognized for everything they do. This is what it is all about. I love seeing the teams celebrating together with each other, it gives me chills every time.

Ryan Terrell Secretary/Treasurer Managing Director, Client Services at Greystar Biggest strength? I’m a people person. I love talking to people, whether its about our industry and current market conditions, politics, golf, or why the Astros continued to pitch to Adolis Garcia in the ALCS when he was obviously on an unprecedented heater and every ball he

hit seemed to be jet-powered! But I digress…

I am energized in a room full of people rather than in my home office and I get excited when I know I’m going to have an opportunity to address our team.

Biggest weakness? My wife wonders how I’ve made it as far in business as I have considering how disorganized I am and how little I like to plan things. I tend to fly by the seat of my pants and most would describe my desk at the office as organized chaos.

It works for me but likely causes stress in those around me.

One lesson you have learned from this industry? Senior leaders WANT to help young up and comers but won’t always go out of their way to proactively force a relationship.

Don’t be afraid to pop in and listen to a phone call, ask what you may think is a stupid question, or request to join a meeting.

Being a fly on the wall is a great way to see how senior personnel conduct themselves with clients or customers, handle conflict, or simply go about their day and learning from these successful people can position you to continue to learn and grow.

Best advice you could give someone just starting out in the industry? DRIVE…you can’t get to know the market by Google Maps so get in the car and drive around. One of my former bosses made me get in the car and drive around the city all day once a week in order to learn the market. As a result, I feel www.haaonline.org

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like I have a great handle on what product is where, who built what, etc. and as such I am in a great position to advise our clients in a truly informed manner. Whether you are on the supplier side, a developer, syndicator, owner/operator, or third-party manager, your ability to know the market is what can best set you up to provide the best advice, whether it be to equity partners, clients, or customers.

Know the market!

One word that describes you best? One word is super tough but if I had to pick one that describes both my personal and professional life, I’d say “positive.” I try to come into every situation with a positive outlook, get a feel for both sides, and see the best in the situation. I hope my friends and Greystar team members would say that I bring a positive outlook rather than focusing on the negatives that always exist in one way or another.

What are you most excited for this year? This may sound corny but I am really just excited to be in a position to continue to meet more of our members and supplier partners and to learn about their concerns so that I can work with them and the rest of the EC and staff to continue to make this organization not just the largest in the country but the best!

Stephanie Graves Immediate Past President CEO of Q10 Property Advisors Biggest strength? Tenacious and full of grit – I keep at it no matter what and will find a way.

Biggest weakness? Tenacious and full of grit – I keep at it no matter what and will find a way – sometimes to my detriment.

One lesson you have learned from this industry? I have learned how amazing and how awful people can be.

Best advice you could give someone just starting out in the industry? Get engaged, find your support system and circle of trust www.haaonline.org

and influence and ask for advice and give advice freely, this is the only way you test theories and learn!

One word that describes you best? Productive What are you most excited for this year?

I got a promotion to past president – the wise old owl.

Monica Gracia Vice President At Large Regional Vice President at Dayrise Residential What is your current job and title? I am a Regional Vice President with Dayrise Residential. I currently oversee a portfolio of over 7600 units. I work very closely with our Executive Vice President of Operations, Jenifer Paneral, on special projects for the organization.

Biggest strength? I'd say my biggest strength is building and developing relationships. I've learned so much through my connections and I love connecting people to others in our industry.

Biggest weakness? Gosh, how can I pick just one? I'd have to say it's my deplorable sense of direction, which is unfortunate, with as much time as I spend in my car and traveling for work. All I can say is, thank goodness for technology!

One lesson you have learned from this industry? I've learned that knowledge is power, and you're never too seasoned to stop learning. If you're not learning, you're not growing. A day does not go by that I don't learn at least one new thing, whether through educational opportunities offered by the association, advice from other industry professionals, or just interaction with my team or network.

Best advice you could give someone just starting out in the industry? Get involved, give back to the association, get connected, and ask all the questions to further your knowledge. The connections you build in this industry will last a lifetime. We truly are a mulJanuary 2024

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tifamily "family," and the people you meet will not only prove to be valuable resources as you move along in your career, but they will also become lifelong friends.

One word that describes you best? Resilient.

I've been through a lot in my life, both professionally and personally, but I always get back up and keep moving forward. With the highs and lows in our industry, it's important that we never give up.

What are you most excited for this year? I'm most excited about the opportunity to serve our local association in a new capacity. I look forward to seeing all that our fantastic association will do to impact our industry. It's going to be a GREAT year.

Deborah Holcombe Vice President At Large Regional Manager at Capstone Real Estate Service Biggest strength?

Developing successful teams.

Biggest weakness? Hard to say, sometimes what you think are strengths may be your weakness and vice versa. In the past I have been told I can be too passionate One lesson you have learned from this industry? To be fair and respectful.

Best advice you could give someone just starting out in the industry? Learn to be flexible and committed. This industry offers many opportunities. It has been my career for 45 years.

One word that describes you best? Fair What are you most excited about this year?

Working with Gina and the HAA staff.

Corri Smith Vice President At Large CFO at SMI Realty Management Biggest strength?

Teambuilding and mentoring. My teams work hard for each other which leads to company and individual growth. Seeing an employee succeed at a challenging task, or even in a new position, is the greatest reward.

Biggest weakness? I tend to take on more work to help others out. I always get the job done, but it can sometimes leave me feeling overwhelmed. Knowing this about myself, I’ve gotten better at saying “no” to tasks and delegating more to the team.

One lesson you have learned from this industry? Every day brings us new challenges, and these are easier to overcome with a team of people, from all levels of the business, sup-

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porting each other. One person just cannot get everything done alone. It takes a team to be truly successful.

Best advice you could give someone just starting out in the industry? Always ask questions and be open to coaching. Often teams continue to do things the “same old way” instead of evaluating and implementing new processes or technologies. If you understand the “why” it may lead to a more efficient way of working or help you more quickly identify when things are going wrong and how to pivot back on track.

One word that describes you best? Driven.

What are you most excited for this year? The opportunity to represent HAA to a broader audience while continuing to grow and learn.

Richard Wall Vice President At Large Regional Director with Westdale Asset Management Biggest strength? My biggest strength is team building. I enjoy creating a team, sharing knowledge, and watching them grow as future leaders in the apartment industry.

Biggest weakness? My biggest weakness would be that I prefer to do things myself, not to ensure they are done accurately, but I just enjoy doing them! It is hard for me to let go of certain tasks when you do what you love.

One lesson you have learned from this industry? The biggest lesson I have learned in our industry is patience. Overseeing large assets as a Community Manager and large portfolios as a Regional Director has taught me patience over the years.

Best advice you could give someone just starting out in the industry? The best advice I could provide to someone just starting out in the apartment industry would be not to get overwhelmed by the size of our association.

While we are the largest in the nation, our members are close and work together like a family.

One word that describes you best? Humble, would be the word that describes me best. I feel so honored to be part of such a great organization and industry. The people I work with at Westdale, HAA, and our supplier partners are more than just coworkers and suppliers, they are family.

What are you most excited for this year? I am excited to see and learn more about the HAA in a different role. I have volunteered and served as co-chair for several committees over the years, attend events annually, and serve on the Board of Directors. However, I feel being part of the Executive Committee will www.haaonline.org

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allow me to expand my knowledge and have a better understanding of how the apartment association runs as a business and be successful for our apartment owners and management, supplier partners, and community residents.

Joey Rodriguez PSC President Vice President of Sales at Greenlogic Biggest strength? My biggest strength is that I am self-motivated. I am always looking to achieve my life goals.

Someone once told me that if you don’t have your own goals, you will be a part of someone else’s. That has always stuck with me. I look at my goals quite often and do my best to move the needle every day.

Biggest weakness? I will say with a new baby, a new career and my HAA volunteer duties I say, at times, I overcommit. I genuinely want to be everywhere all at once but that is just not possible. I only have a certain amount of bandwidth throughout the day. Manage your priorities, then commit to what you can commit to, is what I tell myself.

One lesson you have learned from this industry? Although this industry is large, it can also be very small. Never burn any bridges. Never talk bad about anybody. Integrity is key. Your reputation follows you everywhere.

Best advice you could give someone just starting out in the industry? I would say manage expectations. Everyone comes into the industry wanting to achieve and accomplish everything right away. Prioritize what you are able and don’t be discouraged when you see it can’t all be done in your first year.

One word that describes you best? Driven…I am propelled by achieving my goals year in and year out. I have a vision board on my night stand I look at everyday. I do everything in my power to accomplish everything on my board.

What are you most excited for this year? I am excited to mentor and help the success of my fellow HAA members. I have always felt that my calling was to help people find success. I enjoy doing it at my company and I also really enjoy it in the HAA. As a member of the PSC It is my duty to help suppliers new and old to find the right path to success in this industry. I could not be more happy to help.

Deborah DeRouen PSC Vice President Founder of ClutchCity Consulting Biggest strength? My biggest www.haaonline.org

strength is my ability to connect with people and my willingness to serve.

Biggest weakness? My biggest weakness is my attention span and ability to sit, be still, and practice patience.

One lesson you have learned from this industry? There are many lessons over my 25 years in this industry but if I had to pick one it would be to stay true to yourself and not let outside influences change your core values.

Best advice you could give someone just starting out in the industry? Dive in and get connected. Not only is this a relationship-driven industry, but there are so many opportunities available for you to learn and grow.

One word that describes you best? Hopeful What are you most excited for this year? HAA Expo 2024! #madeforthis I also love watching and learning from the various new leaders within HAA. Blaise Spitaleri PSC Secretary Manager of Business Development at Gemstar Construction Biggest strength? Gift of gab and height. I guess you can say I speak over everyone.

Biggest weakness? Questionnaires One lesson you have learned from this industry? Be kind and generous to everyone and lead with a servant heart. Circumstances can change. A “no” today can be a “yes” tomorrow. Timing is everything.

Best advice you could give someone just starting out in the industry? Be consistent.

Believe in the service you provide. Reach out to the Product Service Council members for tips on how to volunteer and navigate through the industry. Good things happen to good people. Be good.

One word that describes you best? Versatile What are you most excited for this year? The HAA provides a perfect balance of events that are fun and informative. The Education Conference and Expo is always a great opportunity to learn, network and be creative.

Nikki Sekunda PSC Treasurer Executive Search Recruiter at the Liberty Group Biggest strength? I am objective and think through every possible scenario.

Biggest weakness? Public speaking!

One lesson you have learned from this industry? Hard conversations are opportunities for growth.

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ing out in the industry? Actively seek mentorship and don’t be afraid to ask questions!

One word that describes you best? Fair.

What are you most excited for this year? I’m excited to serve suppliers and help make a meaningful impact!

Candis Mohr PSC Immediate Past President Partner at AAA Plumbers Biggest strength? Building relationships with others.

Understanding people, where they come from and helping them to get where they want to go.

Biggest weakness? Not knowing how to fully say no.

One lesson you have learned from this industry? The people you meet in this industry truly care about you, personally and professionally. Your win is their win and their win is your win!! Together, we all win!

Best advice you could give someone just starting out in the industry? Show up and BE YOU! One word that describes you best? Personable What are you most excited for this year? I am looking forward to working alongside our Product Service Council and Officers to accomplish the goals that we have all set. Mentoring new members and helping them to find their ROI in their involvement and membership.

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2024 Product Service Council The HAA SUPPLIER BOARD

2018 President Joseph Rodriguez, CAS Greenlogic Lighting & Electric 281-678-9259 jrodriguez@ greenlogicelectric.com

2022 Susan Alvarado, CAS Century Air Conditioning Supply 713-857-7252 salvarado@centuryac. com

2014 Vice President Deborah DeRouen, CAS ClutchCity Consulting 903-277-5451 deborah@clutch cityconsulting.com

2021 Chris Bell, CAS Greenlogic Lighting & Electric 832-264-7959 cbell@greenlogic electric.com

2018 Secretary Blaise Spitaleri, CAS Gemstar Construction Development 713-355-9230 blaise@gemstar construction.com

2011

2022 Tammy Broadway, CAS American Fire Systems 713-502-9901 tbroadway@american firesys.com

marivel.bownds@valet living.com

2022

2020

2019

Neal Conant, CAS Gemstar Construction Development 281-636-2214

Sean Cunningham, CAS Flooring Warehouse 512-739-4748

nealc@gemstar construction.com

sean@myflooring warehouse.com

2013

2021

Dan James, CAS Redevelopment Services 713-501-7555

Amanda Kelly, CAS Brandt Electrical, AC and Roofing Services 832-921-6690

djames@redevelopmentinc.com

akelly@brandt electrical.com

nikkis@theliberty group.com

Marivel Bownds, CAS Valet Living 713-806-9830

Brandon Coleman, CAPS, CAS, CAM, CALP, NAAEI Faculty Chadwell Supply 832-407-4809 brandon.coleman @chadwellsupply.com

2020 Treasurer Nikki Sekunda, CAS The Liberty Group 832-243-8888

2022

2015 Immediate Past President Candis Mohr, CAS AAA Plumbers 832-330-3998 candismohr@ aaaplumbers.com

2019 Shaun Callaway, CAS Earthworks 844-425-8168 shaun@earth.works

2021

Marcelino “Tito"” Estrada, CAS One Source Realty Advisors 281-928-7399

Giovanna Gone, CAM, CAS Century Air Conditioning Supply 346-269-2964

tito@onesourcere.com

ggone@centuryac.com

2014

2009

Debra Knight, CAS Comm-Fit 281-250-9517

Stephanie Krop, CASe Poolsure 281-914-0274

dknight@comm-fit.com

skrop@poolsure.com

SUPPLIER PARTNERS SERVING TO FACILITATE GROWTH AND STRENGTHEN THE INDUSTRY. 2015

2022

Liz Levins, CAS Gemstar Construction Development 832-453-1718

Jim Martensen, CAS Epic Multifamily Construction 832-484-2501 jim.martensen@ epichtx.com

liz@gemstar construction.com

2019 Tracey Moore, CAS Flooring Warehouse 281-546-2283 tracey@myflooring warehouse.com

The Product Service Council is a group of active supplier members whose objectives are to promote the active involvement and participation of supplier members. For more information on the council and its members, see online at www.haaonline.org/psc or contact Susan Hinkley at shinkley@haaonline.org.

2020

2023

Karen Nelsen, CAM, CAS Arely Pena, CAS The Liberty Group ALN Apartment Data 713-357-8378 832-647-8637 knelsen@alndata.com arelyp@theliberty group.com

2021 Amber Whitaker, CAS FSI Constuction 713-690-5330 amber@fsiconstruction.com

Scan for more information.

Image © designer491 | iStock by Getty Images

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We recently surveyed multifamily experts from across the industry to gain insight into their thoughts and outlook as the industry moves into an uncertain 2024.

The results paint a comprehensive picture of the trends, concerns and priorities for multifamily as the industry progresses into 2024.

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The State of

Multifamily Marketing

and Outlook for 2024 Insights from industry professionals.

By STEPHANE LEVEQUE, Rent.

I

n the rapidly changing world of multifamily, marketers and leasing professionals face the task of navigating a landscape replete with new challenges and opportunities. We recently surveyed multifamily experts from across the industry to gain insight into their thoughts and outlook as the industry moves into an uncertain 2024.

The results paint a comprehensive picture of the trends, concerns and priorities for multifamily as the industry progresses into 2024.

Budgetary Constraints Amid Growing Concerns Cutting costs is one of the issues at the forefront of multifamily and marketers find themselves in a precarious position: tasked with achieving more using the same or fewer resources.

Two-thirds of multifamily professionals say their marketing budgets will decrease or stay flat in 2024. Concurrently, concerns about resident retention (50%), vacancy rates (49%) and the quality of leads (42%) are mounting. In other words, there is an impending need for greater marketing efficacy without a corresponding increase in resources.

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The Quest for Quality Leads An ongoing challenge that is poised to persist is the quality of leads. With 42% of multifamily professionals anxious about the leads they’ll garner in 2024, there is a palpable thirst for technologies and channels that generate high-quality leads and filter out those of lower quality. Of those who are concerned with obtaining better leads, 41% stated they would increase their spend on paid search/PPC. Measuring Marketing Spend The old adage, "What gets measured gets managed," resonates strongly within the industry. As many as 22% of multifamily professionals are apprehensive about gauging the efficacy of their marketing spend. Further emphasizing this point, 78% acknowledge that better attribution would enhance their daily operations and 43% acknowledge that cleaner attribution would enhance their daily operations.

Additionally, 57% would like better reporting for their internal systems and 52% would like to see their partners improve in that area.

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As 2024 begins, the multifamily industry is at an intriguing crossroads.

Traditional methods remain relevant, but there’s a discernible tilt towards innovative channels and tools.

An Emphasis on Listings Sites As digital presence becomes paramount, the average multifamily marketing budget leans heavily towards Internet Listing Services (ILS) and property websites with more than half of the marketing expenditures going to these channels alone. ILS remains the top choice, commanding an average of 39% of their budgets and websites claim an average of 19% of their marketing dollars, underscoring the importance of both.

However, new channels are increasingly important for a constructive marketing mix.

Emerging Marketing Channels While tried-and-true methods remain on the priority list, multifamily professionals are eagerly embracing experimentation. An overwhelming majority (87%) are not utilizing mobile advertising, but nearly half of them are open to testing this channel in 2024.

Similarly, digital display, despite being untapped by 79%, has piqued the interest of 35% for potential testing next year.

The Rise of Artificial Intelligence Billboards and out-of-home advertising, once an important tool for multifamily marketers, are experiencing a sharp decline in usage. Instead, the focus is shifting towards cutting-edge tools like AI and geo-fencing.

Currently, 15% use AI in their campaigns, but that number is set to grow, with almost a third considering it for 2024. Furthermore, AI seems to have proven its mettle, with 48% of those currently using it planning to increase their spend and none planning reductions.

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Tried and True Digital Marketing Avenues Artifical intelligence, paid search and paid social media are the channels that continue to find favor among multifamily marketers.

Of the professionals using these platforms, 48%, 35% and 22% respectively, plan on increasing their investments despite decreasing or relatively flat overall budgets.

The Imperative of Reputation Management Online reviews have replaced family and friends as the trusted recommendation preference for prospects. Reputation scores can make or break a multifamily community, but, surprisingly, less than half of multifamily marketers have instituted a reputation management strategy. Given that reviews are one of the key factors leading to renters signing a lease, this oversight represents a potential pitfall.

Enhancements for the Future Multifamily professionals can become overloaded at times, striving to attract new residents and making efforts to retain current ones, which is a concern for 50% of them.

To streamline operations and achieve their goals, they are interested in automating more communication (43%). Easier tour scheduling would also be a significant help, according to 38% of respondents.

towards innovative channels and tools. With budgetary constraints and the proliferation of new marketing channels, the adaptability of marketers will be tested. But if these insights are any indication, multifamily professionals are gearing up to rise to the challenge.

Stephane is a dynamic and results-driven sales executive at Rent, specializing in providing strategic guidance to property management companies. With a keen focus on prop tech, automation, and AI solutions, Stephane empowers his clients to revolutionize their marketing, streamline operations, elevate customer success, and drive unprecedented profitability in the competitive multifamily landscape.

Driven by a genuine passion for fostering thriving communities in the multifamily sector, Stephane sees beyond the bottom line, emphasizing the human aspect of property management. His mission extends beyond individual success, aiming to share his wealth of knowledge, business expertise, and visionary insights with others. By doing so, Stephane is dedicated to creating enduring value for his clients and investors, shaping the future of the multifamily industry through innovation and a commitment to community well-being.

Contact Stephane at sleveque@rent.com.

Conclusion As 2024 begins, the multifamily industry is at an intriguing crossroads. Traditional methods remain relevant, but there’s a discernible tilt www.haaonline.org

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Get Involved

Volunteer HAA The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Members of the association dedicate their time to lead and serve on the various clubs and committees.

Some general responsibilities of committee and club members include a commitment to attend all meetings and help develop marketing strategies .

To serve on any of these committees and clubs, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed below.

Education education@haaonline.org Education Advisory Committee Independent Owners Connection* Events and Meetings events@haaonline.org HAF Fundraiser Committee* NEXT Young Professionals* Government Affairs govaffairs@haaonline.org HAA Political Action Committee* Century Club* Membership members@haaonline.org Ambassador ONE Society Go-Getter Membership Recruitment Club Expo Exhibitor Committee* Community Outreach shinkley@haaonline.org Community Outreach Committee Product Service Council* Resident Relations resrel@haaonline.org Resident Relations Committee* *Note: These committees have specific requirements. Contact HAA for details.

For details, visit

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On the Scene with the HAA NEXT

2

NEXT “Battle of the Decades” Karaoke Night Sponsored by 1 Gemstar Construction Development and 2 Texscape Services Thursday, November 30 at Space Cowboy The HAA young professionals group sang their hearts out for a special karaoke battle of the ‘80s vs the ‘90s. Congrats to the winners pictured at far right and NEXT Committee MVP Beth Levine!

1

MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA young professionals. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next.

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On the Scene with ACES

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ACES Holiday Bubbles and Brunch Sponsored by 1 American Fire Systems and Crestmark Construction Services Friday, December 1 at Morton’s the Steakhouse The Apartment Community Executives & Supervisors Bubbles and Brunch Luncheon was a festive event that delighted attendees with a perfect blend of seasonal charm and culinary delights. Held at Morton’s Steakhouse. Attendees were able to shop among a handful of local vendors for the perfect holiday gift.

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On the Scene with ACES ACES Holiday Bubbles and Brunch

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS

RECRUIT FOR HAA!

Join the Go-Getters and help grow your association and your network.

What is the Go-Getter Club?

Club Guidelines

The Go-Getter Club is a year round membership recruitment team made up of individuals who work for both Owner/Management Companies and Supplier Associates.

The Membership Department can help your efforts to recruit for HAA by providing you with the names of companies who have contacted the HAA office and expressed interest in joining the association or past members who have let their membership lapse.

The Go-Getter Club was established by the Houston Apartment Association to recognize those individuals who recruit new members. Based on the story by Peter Kynd, we recognize that these select volunteers are true GoGetters. The guidelines for the club are:

Why participate in the Go Getter Club?

The reason is simple. Joining the Go-Getters will give you additional exposure with the HAA membership through the special recognition of the lapel pin, blue jackets and patches that are awarded to recruiters. You are helping to strengthen your association with the addition of new members and new involvement. Finally, the meetings are an opportunity to talk with your peers and develop lasting personal and business relationships.

Honorary Life Members

1. An HAA volunteer who recruits one member will be eligible to attend the club meetings. The Membership Department can provide individuals with the leads of names of companies interested in membership.

2. After recruiting ten members, verified by HAA, an individual is officially a Go Getter. The recruiter will have their name added to the Go-Getter Club and will be invited to be on the cover of the December ABODE along with other Go-Getters..

3. When a Go Getter recruits 15 members, verified by HAA, the Go Getter will receive a blue blazer with a club patch and be recognized at the Annual Business Meeting.

4. When a Go-Getter recruits 25, 50, 75 and 100 members, verified by HAA, the Go Getter will receive a new patch for each level to attach to their blue blazer.

5. At 100 members recruited, the individual will also have the distinction of being listed as an Honorary Life Member in the HAA.

Claude Arnold Kenn Brown Tina Cavaco Terri Clifton Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount

Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks

6. Each year, one individual from the club is selected as the HAA Go-Getter of the Year and is recognized at the Honors Awards program for the previous year’s work.

7. All rules, additions or changes will be the responsibility of the Membership Committee with the final responsibility for any actions subject to approval by the HAA Board of Directors.

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future.

To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Kaylon in the Membership Department at members@haaonline.org. www.haaonline.org

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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE

YOU’RE THE ONE! Congratulations to the top Ambassadors for 2023.

Ambassador ONE Society members with at least 10 points, ranked by points earned:

1

2023 Team of the Year!

1. Congrats to the top team for 2023 You Already Know with 3,572 points. Second place is Super Suppliers with 2,285 points total and third place is Bee HAAppy with 1,519 points total.

2

E 2023 ONar! e Y of the

2. The Ambassador “ONE of the Year” is Josalynne Williams, FFH Inc DBA Liberty Builders with 944 points.

Second place is Jorge Portillo, Houston Colors with 850 points and third place is Kimberly Maraldo, FastSigns with 706 points.

Josalynne Williams Jorge Portillo Kimberly Maraldo Dillon Brown McLarry Bowie Yvonda Lewis **Crystal Varela **Giovanna Gone **Susan Alvarado **Xochitl Flores **Tammy Broadway Adoteh Joseph Akue Becky Dorschner Krysta Chacon Robert Barton **Amanda Kelly Anisa Rodriguez Kyle Turney Emilio Canales Mallory Hess Auri Verser Marwin Cabezas Michelle Smith Brett Hebert Tyler Jones Chris Bell **Tracey Leach-Moore Kaitlin Flick Ruben Perez Ashley Wiggin Grace Schaper Jadrian Mitchell Sean Cunningham Stephen Edwards Vee Blount David Gonzales **Arely Pena Cyerra Sims Eddie Watral ***Blaise Spitaleri ***Liz Levins **Shaun Callaway Hank Preslar James Kelly Nilo Quiroz Pete Lopez Ramon Gasca Sarah Davis Tiffany Torres Judge Love **Nikki Sekunda Ali Afadel Arnold Sanchez Candis Mohr Derek DeVries Drew Slaughter Jack Blythe Jason Farr Jim Martensen John Hill Keith Walsh Marc Cowart Phillip Price Raquel Leyva Reuben Gor Shannon Christenson Spencer Sleight Stuart Dolan

944 850 706 FastSigns 558 Real Floors and Arbor 548 Liberty Builders 530 Steward Trash Valet Service 356 Century A/C Supply 243 Century A/C Supply 154 Century A/C Supply 150 Church Pool Services 119 American Fire Systems, Inc. 114 Redevelopment Services 106 Stake 100 BG Multifamily 96 Southern Ice Cream Brandt Electrical A/C & Heating Services 94 94 Greenlogic Lighting & Electric 60 56 Copperhead Construction Services 48 Century A/C Supply 47 Sherwin Williams 46 Sherwin Williams 44 Fire Reconstruction Inc 42 Magna Pest 36 Jenkins Restoration 35 Greenlogic Lighting & Electric 32 Flooring Warehouse 30 The Liberty Group 26 Alpha Restoration Services LLC 24 Infinity Power Partners 20 All Dry Services 18 Johnstone Supply 16 Flooring Warehouse 16 Hartland Roofing and Construction 16 Encore Services 14 Encore Services 13 The Liberty Group 13 PuroClean 13 Rasa Floors 12 Gemstar Construction 12 Gemstar Construction 12 Earthworks, Inc 12 Real Floors and Arbor 12 Johnstone Supply 12 PuroClean 12 HD Supply 12 QNS Roofing 12 Real Floors and Arbor 12 Johnstone Supply 11 Strive HVAC & Construction 10 The Liberty Group 10 Johnstone Supply 10 Real Floors and Arbor 10 AAA Plumbers 10 EPICHTX Construction 10 Real Floors and Arbor 10 Camp Construction Services 10 Johnstone Supply 10 EPICHTX Construction Brown & Brown Lone Star 10 Insurance Agency Inc 10 Real Floors and Arbor 10 The Dick Law Firm 10 HD Supply 10 Contratista Direct 10 Contratista Direct 10 Camp Construction Services 10 Fairway Architectural Railings 10 Richmand & Associates Landscaping

FFH Inc DBA Liberty Builders

Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details, attend an orientation and one of the meetings listed here, or contact Amanda in the Membership Department at 713-595-0316, or email members@haaonline.org.

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The Ambassador ONE Society 2024 Leadership 2024 Ambassador Chairs

Ambassador Aces

Tito Estrada, CAS One Source Realty Advisors

Tammy Broadway, CAS American Fire Systems

Karen Nelsen, CAS ALN Apartment Data

Tracey Moore, CAS Flooring Warehouse

Xochitl Flores, Church Pool Services

2024 Team Captains

Adoteh Akue Redevelopment Services

Amber Whitaker, CAS FSI Construction

Arely Pena, CAS The Liberty Group

Chris Bell, CAS Greenlogic Lighting & Electric

Crystal Varela Century A/C Supply

Eddie Watral Rasa Floors

Giovanna Gone, CAS Century A/C Supply

Jim Martensen, CAS Epic Multifamily Construction

Marilyn Rivero First Onsite

Sean Cunningham, CAS Flooring Warehouse

Mark your calendars and join us!

Ambassador ONE Society meetings are held on the first Wednesday of each month: January 10, February 7, March 6, April 3, May 1, June 5, July 3, August 7, September 4, October 2, November 6, No meeting in December Stephane Leveque, Rent.

www.haaonline.org

Susan Alvarado, CAS Century A/C Supply

The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055. at 3:30 p.m

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Welcome Mat Introducing HAA’s NEW MEMBERS OWNERS

SUPPLIERS

Jeff Moxey Jeff Moxey 3034 Rabbit Brush Lane Manvel, TX 77578 (281) 384-9194 Jeff Moxey - Properties

Action Towing Inc Abraham Baqdounes 8000 Galveston Road Houston, TX 77034 (832) 316-5723 Towing Service, Auto - Storage

Triscope Corporation Linus Li 6114 Gessner Road Houston, TX 77041 (713) 476-1602 Highland Village Apts Triscope Apartments

All Power Solutions Karl Eddlemon PO Box 1538 Magnolia, TX 77353 (281) 850-9459 Electric Vehicle-charging docks, Lighting - Outdoor, Submetering Utilities, Electrical Contractors Referred by Donna Farthing

Lift-Texas Construction/ PlumbKrazyPlumbing Jason Lidisky 15500 Voss Road #6 Sugar Land, TX 77498 (713) 885-8700 Foundation Repair, Plumbing Contractors

Capital Construction Design Build Group Patrick Castillo 21020 Park Row Drive Katy, TX 77449 (832) 265-4064 General Contractors, Remodeling & Repair-Building Contractors

MOOD Interior Design Peggy Van Kampen 3540 Toringdon Way #200 Charlotte, NC 28277 (704) 467-7336 Decorators - Interior, Interior Decorators-Designers Referred by Kristin McLaughlin, CASE

Elite Roofing LLC Nicole Argueta 830 Apollo St Houston, TX 77058 (713) 804-7663 Concrete Contractors, Drywall Contractors, Gutters & Downspouts, Painting Contractors, Siding Contractors, Pressure Washing Equipment & Service, Roof Cleaning, Roofing Consultants, Roofing Contractors

Optima General Contractor LLC Maximus Molina 3880 Greenhouse Road - Suite W1 Houston, Texas 77084 (832) 526-3067 General Contractors, Roofing Contractors, Painting Contractors, Fire/Water Damage Restoration

Genixo Construction Brittany Kelley 2001 Timberloch Place #500 Spring, TX 77380 (713) 574-6994 General Contractors, Remodeling & Repair-Building Contractors Referred by Kristin McLaughlin, CASE

ALL SUPPLIER MEMBERS are listed online

at www.haabuyersguide.com, searchable by product/service category or company name.

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Gill, Denson & Company LLC Richie Gill PO Box 8655 Austin, TX 78713-8655 (800) 918-3502 Tax Consultants-Ad Valorem

HEST Fitness Products Joe Eddy 7119 Garden Brook Lane Spring, TX 77379 (281) 773-4796 Exercise Equipment Wholesale/Retail, Fitness Equipment

Texana Roofing & Waterproofing Will Cavanaugh 11979 FM 529 Houston, TX 77041 (832) 491-2182 General Contractors, Roofing Contractors Referred by Charles Emola Texas Crime Prevention Agency Jennifer Widup 6116 Skyline Drive #108 Houston, TX 77057 (281) 810-9940 Security Guard/Patrol Service, Security Consulting Service XD Restoration LLC Fidel Valespino 6021 Southcrest St Houston, TX 77033 (281) 888-3860 Fire/Water Damage Restoration, Carpet & Rug Restoration Yulf Decoration Group LLC Boris Liu 9630 Clarewood Drive #B-3 Houston, TX 77036 (832) 837-9817 Floor Materials, Vinyl Flooring

Paychex Melissa Parker 28914 Davenport Drive Katy, TX 77494 (832) 593-3938 Human Resource Consultants, Insurance, Payroll Services T.W. Hicks Inc Anthony Rather 1408 N Corinth St Corinth, TX 76208 (940) 498-3444 Floor Materials, Floor Laying, Refinishing & Resurfacing •

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Legislative, continued from Page 9 In addition to these runoff results, there were nine races that were decided on November 7.

Seven incumbent council members were reelected: Amy Peck (District A), Tarsha Jackson (District B), Abbie Kamin (District C), Tiffany Thomas (District F), Edward Pollard (District J), Martha Castex-Tatum (District K), and Sallie Alcorn (At-Large 5).

Two new council members were elected: Fred Flickinger (District E) and Joaquin Martinez (District I).

These candidates were sworn in and began their four-year terms on January 2. We will not have another full city election until November 2027 when there will be nine open seats due to term limits.

Let Your Voice be Heard.

It’s Time to Join HAA PAC Although we just wrapped up the City of Houston 2023 elections a few weeks ago, the start of 2024 brings another election cycle and the HAA PAC will be engaged.

This year will see us vote on who occupies the White House, one of our two United States Senators, all members of Congress, Texas State

www.haaonline.org

Senators and Representatives, County Commissioners, JPs, Constables and Judges.

So regardless of where you live, there will be important races on your very long ballot.

Voting for the Republican and Democratic Party Primaries begins next month. The HAA PAC will actively screen candidates to endorse in both primary and general election races throughout the year.

Elections have consequences and who we elect to offices up and down the ballot have an impact on not only our industry, but our daily lives as well. It is critical that we continue to elect candidates that are pro-industry and follow the law.

If you are not a member of HAA PAC, please consider joining. We offer several levels of membership to accommodate your involvement. For more information on the HAA PAC, please contact Brie Little at blittle@haaonline.org.

If you have a regulatory problem or question, call the HAA main line at 713-595-0300 and ask for Government Affairs. If a particular code requirement or issue concerns you, let us know by emailing Bradley at bpepper@haaonline.org.

Important 2024 Primary Election Dates: • Last Day to Register to Vote: Monday, February 5 • First Day of Early Voting: Tuesday, February 20 • Last Day to Apply for Ballot by Mail: Friday, February 23 • Last Day of Early Voting: Friday, March 1 • Primary Election Day: Tuesday, March 5

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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: Asset Living: Warehouse District I, 304 units at 850 McKee Street and The Lodge at Westlake, 108 units at 8710 FM 1960 Rd E in Humble.

Avenue5 Residential: Lenox Katy Crossing, 286 units at 23414 W Fernhurst Drive in Katy.

Camden: Camden Long Meadow Farms, 188 units at 5300 Berkeley Knoll Ct in Richmond.

Creative Property Management: Braeburn Terrace Condominiums, 5 units at 10101 Gessner and Westchase Apartments, 122 units at 4033 W Sam Houston Pkwy South.

Davis Development: Forayna Vintage Park, 350 units at 14818 Vintage Preserve Pkwy.

Devonshire Real Estate & Asset Management: Fall Lake, 124 units at 1415 Greens Pkwy, The Lakes at Madera, 392 units at 305 W Baker Rd in Baytown and The Sophia, 240 units at 11500 Greens Plaza Drive.

The Dinerstein Companies/TDC Management Co: Inspire Homes Missouri City, 186 units at 9944 Highway 6 in Missouri City.

Fidelity Business Partners: Urban at Montrose, 15 units at 1602 Bonnie Brae Street.

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Gemstone Management LLC: Ashford Court, 442 units at 12777 Ashford Point Drive.

Graywood Properties, LLC: Aria at Little York, 136 units at 510 E Little York Rd and Aria at Ella, 136 units at 20525 Ella Blvd in Spring.

Greystar: The Madison at City Place, 276 units at 1510 League Line Rd in Conroe, Haven at Mission Trace, 264 units at 8811 FM 1464 Rd in Richmond, Addicks Stone Village, 70 units at 15426 Addicks Stone Drive, Houston, Broadstone Vintage Park, 386 units at 14700 Vintage Preserve, Eleve, 322 units at 14935 Moonlight Mist in Humble, Auxo at Memorial, 402 units at 7777 Katy Fwy, Residences at Kingwood, 298 units at 6519 Kings River Drive in Humble.

Gyler Management Inc: Villas at Sandrock, 444 units at 12000 Martin Luther King Blvd.

HM Equity Management LLC: The Palms of Clute, 20 units at 146 S Main in Clute.

Jeff Moxey: Jeff Moxey – Properties, 1 unit at Various Locations.

Mill Creek Residential Trust: Modera Garden Oaks, 324 units at 641 W Crostimbers Street.

The Morgan Group: 3800 Main, 319 units at 3800 Main Street, Memorial Fountain, 150 units at 874 Yorkchester Drive, The Preserve at Baytown, 272 units at 2100 W Baker Rd in Baytown, Stone Brook, 376 units at 619 Rollingbrook Drive in Baytown,

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Q10 Property Advisors: The Cottages of Cypresswood, 136 units at 7203 Oakwood Glen Blvd in Spring and The Hampstead, 36 units at 1508 Blodgett Street.

Radiance Living LLC: Meritage Apartments, 240 units at 4550 N Braeswood Blvd, Highland Apartments, 216 units at 6969 Hollister Street, Beckley Apartments, 210 units at 7550 Wilshire Place Drive.

RPM Living: Dolce Midtown, 201 units at 180 W Gray Street.

Sandalwood Management Inc: Melia Medical Center, 252 units at 8383 El Mundo Street, Monarch Medical Center, 224 units at 8380 El Mundo Street.

Square Real Estate Solutions: The Selena, 446 units at 250 Uvalde Road.

TAM Residential: Sierra at Fall Creek, 252 units at 14951 Bellows Falls Ln in Humble, Stella at the Medical Center, 334 units at 7009 Almeda Rd. United Apartment Group Inc (UAG): Trails at City Park, 288 units at 2201 W Orem Drive.

In the News Dixie Carpet Installations is now Dixie Interiors, a name which more accurately reflects the broad array of products and services offered by the company. Over the past 50 years, Dixie has earned a reputation second to none for serving the needs of our customers. Dixie’s new web address is www.dixieinteriors.com.

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org. www.haaonline.org

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On Site with ABODE Featuring HAA Honors Award Property Winners

Note: Properties are listed with owner/management at time of the award.

THE RESERVE AT BELLFORT Built Before 1980 Property of the Year Property: The Reserve at Bellfort Owner/Management: Lamppost Capital Management Location: 7987 Bellfort Ave. Units: 204 Web: https://www.reserveatbellfort.com/ Photos provided by The Reserve at Bellfort The Reserve at Bellfort wants to “be the light” in their small part of the world.

The community team takes great pride in the success of turning the property into clean, affordable and safe housing for their residents. The onsite team is made up of talented, hardworking and dedicated professionals. They enjoy the satisfaction that comes from improving the lives of others.

Some of the interior amenities include: open floor plans, recessed lighting, upgraded fixtures and walk in closets. Exterior amenities include a historic neighborhood, hiking and biking trails nearby and controlled access gates.

Residents can enjoy the outdoor kitchen, onsite playground and 24 hour maintenance. The teams hosts fun resident events, ensure apartments are turned impeccably, and promptly address residents’ and prospects’ needs.

In 2019, the community and the area around it were among the most blighted in Houston. Homeless encampments crowded every underpass, along with prostitution and drug trafficking. The poor management at the time left the property in distress. After investing $1.3MM into rehab, a new professional property management was assigned and partnered with local law enforcement, the management district and area businesses to reduce crime and improve the district. By March 2020, rehab was complete and occupancy 90%.

Then, in 2020, many of the residents couldn’t work from home and lost their jobs, occupancy plummeted to 83% and delinquency soared to 30% of rent roll. The team at the property worked to keep residents in their homes, the onsite team employed and to pay the mortgage and vendors. Fast forward to 2023, the property is 96% occupied.

The team at The Reserve on Bellfort takes immense pride in the community and doesn’t cut corners when it comes to repairs and maintenance, usually resolving requests the same day. Their pride shows in our work and the result is a beautiful property!

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Index of Advertisers By CATEGORY

A/C Supplies

Landscape Contractors

Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .17 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com

Texscape Services . . . . . . . . . . . . . . . . . . . . . . . . . . .48 281-846-3779 . . . . . . . . . .www.texscapeservices.com

Carpet Installation

Laundry Equipment & Supplies

Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . . .2 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com

Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 713-686-7268 . . . . . . . . .www.scott-equipment.com

Texas Southwest Floors . . . . . . . . . . . . . . . . . . . . . .65 800-719-4321 . . . . . . . . . . . . . .www.texasswfloors.com

WASH Multifamily Laundry Systems . . . . . . . . . .5 281-967-9507 . . . . . . . . . . . . . .www.washlaundry.com

Collection Agencies Alexander-Rose Associates Inc. . . . . . . . . . . . . . .67 713-644-4441 . . . . . . . . . . .www.alexanderrose-inc.com

Electric Contractors

Paint Behr Paint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 800-431-3000 . . . . .www.homedepot/proxtra.com

Personnel Agency

Affordable Quality Electric . . . . . . . . . . . . . . . . . . .35 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com

ASAP Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 972-432-6667 . . . . . . . . . . . . . . . . . . . . .www.asapdo.com

Brandt Electrical A/C & Heating Services . . . . .15 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com Plumbing Contractors Fire/Water Damage Restoration

AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 713-462-4753 . . . . . . . . . . . . . . . . . .www.aaaplumbers.com

ServiceMaster Recovery Management . . . . . . .59 800-303-5844 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.servicemaster-restoration-cleaning.com

Resident Screening Service

Foundation Repair

SafeRent Solutions . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . .www.saferentsolutions.com

Church Foundation Repair . . . . . . . . . . . . . . . . . . .13 713-468-8400 . . .www.churchfoundationrepair.com

TARGET QUALIFIED LEADS With HAA’s job board, you’ll discover a professional community that’s committed to helping you find the right candidate or your next job opportunity in the greater Houston and surrounding areas.

www.haaonline.org jobs@haaonline.org 713-595-0300

Screens Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .67 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Furniture - Outdoor Texacraft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 281-494-1541 . . . . . . . . . . . . . . . . . . . . .www.texacraft.com

Swimming Pool Service Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 800-858-POOL . . . . . . . . . . . . . . . . .www.poolsure.com

General Contractors Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . . .www.campconstruction.com Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .14 877-511-2962 . . . . . . . . . . . . . . . . . . . .www.cottongds.com Epic Multifamily Construction . . . . . . . . . . . . . . .19 832-489-5880 . . . . . . . . . . . . . . . . . . . .www.epicmfc.com

HAA Products & Services

www.haaonline.org

Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . .20 713-595-0300 . . . . . . . . . . . . . . .www.haaonline.org/rcr

Gemstar Construction & Development . . . . . . . .1 281-821-1195 . . . . . .www.gemstarconstruction.com Guardian Construction . . . . . . . . . . . . . . . . . . . . . . .41 832-672-4196 . . . . . . . . . . . .www.guardianconst.com MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .66 713-266-9100

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . . .www.rencon.com

Glass – Plate, Window, Etc. Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .53 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode.

Or view this issue on your computer, tablet or smartphone at http://issuu.com/haa_abode/docs/abode_jan2024.

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MarketLine By BRUCE MCCLENNY, Senior Director, MRI ApartmentData from MRI Software

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January 2024

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Back Page with News from around the COMMUNITY

Questions? saleshelp+haa@webscribble.com 888-995-2244 Ext 1057 Working in multiple Texas markets? Visit the TAA Career Center at www.taa.org/careers/ 72

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THE HOUSTON APARTMENT ASSOCIATION MAGAZINE 2024 LEADERSHIP • INDUSTRY ACHIEVEMENT PHOTOS

Houston Apartment Association 4810 Westway Park Blvd.

Houston, Texas 77041

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January 2024

ABODE • JANUARY 2024 • VOLUME 47, ISSUE 1

One course with infinite possibilities as Gina Erwin steps into HAA’s 2024 presidential role. www.haaonline.org