THE 2025 CENTURION SHOW SALON F-18
Her ring shopping
experience in your store is worth sharing.
Is his?
When was the last time you were invited to their wedding because his experience was unforgettable?
Let’s change that.
DeGroot
WHAT’S NEW FOR CENTURION ARIZONA 2025?
Dear Top-Level Jewelry Retailer,
We hope that when you read this you and your colleagues will have enjoyed a prosperous and fun Holiday Season!
While MISSION: SALES Magazine is all about sharing myriad ways to boost sales for great jewelry stores, The CENTURION ARIZONA 2025 Jewelry Show will help you find many of the right new products to drive sales. In this issue, you will learn what’s new at the upcoming “better jeweler’s favorite” show that will make your trip more exciting and valuable than ever:
EXCITING NEW EXHIBITORS
CENTURION 2025 now has a Brand New Exhibit Area inside the beautiful GOLD ROOM, just off the hotel lobby, where you pick up your badge. There you will find 10 great new jewelry designers and three service companies. In the Conference Center Foyer (in the building where we serve breakfast and lunch) you will find four new jewelry exhibitors. In the McArthur Ballroom and Foyer, you will see three new designers and three new service companies. And in the Frank Lloyd Wright Ballroom and Foyer you will find four new diamond and jewelry companies. Overall, on “campus,” you will have more than 200 amazing designers, manufacturers and service companies to visit and work with during your stay. Find all exhibitors on the following listing pages, with the new ones highlighted.
WHAT ELSE IS NEW?
Three wonderful new morning Breakfast Speakers; the amazing entertainment of Comedy Superstar Tom Segura on Tuesday Night after Dinner; and of course, the incredible new relationships you will form and build while enjoying the show, now celebrating 24 years of service.
Finally, MISSION: SALES Magazine JANUARY/FEBRUARY 2025 includes three wonderful articles covering AI, Luxury Watch Sales and excellent new sales training with columnist Jimmy DeGroot. Plus a pictorial Hot Sellers section with fast-selling jewelry you will want to review. We hope you enjoy the read and look forward to seeing you in Phoenix!
Warmest regards,
Howard Hauben, Editor & Publisher
The Centurion 2019 Park Avenue, Merrick, NY 11566 516-377-5909 news.centurionjewelry.com
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
A - H / ALPHABETICAL
NEW
EXHIBITORS ARE HIGHLIGHTED.
EXHIBITOR / BOOTH
A. JAFFE / F-303
ADAPTIVE BUSINESS SOLUTIONS / GOLD ROOM T2
AFARIN / F-215
AGI (Authentic Gem Imports) / AZBF3
AJD PLATINUM / AMERICAN JEWELRY DESIGNS / F-401-500
ALETTO BROTHERS / M-500A
ALINK / F-305
ALLISON KAUFMAN / F-102
AMERICAN GEM SOCIETY / F-T4
AMPTIVE / TAB9
ANNAMARIA CAMMILLI GIOIELLI / GOLD ROOM 109
ANTONIO PAPINI / M-104
ANZIE / M-514
APEX DIAMONDS / GOLD ROOM 100
ARESA NEW YORK / F-108
ARMENTA / M-520
ARTCO GROUP / F-T14
ARTISTRY LTD. / F-503
ASHER JEWELRY / F-113
ASHI COUTURE / F-501
AVAYGRAY DESIGNS / AZBF12
BARAKA / M-408
BASSALI JEWELRY CO. / F-111
BELLARRI / F-308
BENCHMARK / F-506
BENY SOFER / SOFER JEWELRY / M-305
BEVERLEY K / M-501
BIG / M-T16
BOSS LOGICS
EXHIBITOR / BOOTH
BREUNING / F-11
BREVANI / F-15
BRILLIANT ELEMENTS / F-114
BRITECO / M-T5
CARDONE / M-T2
CARRERA Y CARRERA / GOLD ROOM 103
CHANTECLER CAPRI / M-511
CHARLES KRYPELL / F-202
CHIMENTO / M-408
CHRISTIAN BAUER / GOLD ROOM 107
CHRISTOPHER DESIGNS / F-4-5
CICADA JEWELRY / F-17
CIRARI / F-116
CLARITY DIAMOND / RIMROCK-MR-9
CLIENTBOOK / ML-T2
CLIORO / M-521
COAST BY CLASSIQUE/ M-525
COLES OF LONDON / M-504
COSTAR IMPORTS / F-12A
CRIVELLI / GOLD ROOM 108
CROWNRING BRIDAL HOUSE / F-400
CRYSTAL TECH SOLUTIONS / TAB6 ML-T4
DA GOLD / F-104
DAVID KORD / F-210
DAVID WEISZ / F-8
DESIGN AWARDS / MCARTHUR FOYER
DHARM INTERNATIONAL / F-408
DIABELLA / F-109
DIALOG VAULT / RIMROCK-MR-9
DIAMONDS DO GOOD / F-T15
DILAMANI / F-213
DIVINE LLC / F-403
DOVES DORON PALOMA / F-209
EXHIBITOR / BOOTH
ELITE DESIGNS / AZBF7A
EPOQUE JEWELRY / M-503
EVERSPARK / F-12
EXTENSIBLE / M-307
FACET BARCELONA / F-409
FACETS OF FIRE DIAMONDS / F-9-10
FANA JEWELS / F-101
FIREWORKS DIAMONDS / F-13, F-14
FOPE USA / F-203
FRED LEIGHTON / F-201
FREDERIC SAGE / F-208
FREIDA ROTHMAN / M-102
FRUCHTMAN MARKETING / M-T8
GABRIEL & CO / F-103
GCAL BY SARINE / F-T1
GEM PLATINUM / AZBF8
GEMIST / M-T12
GEMMA COUTURE / M-500, M-502
GEMLIGHTBOX / M-T3
GEMS ONE TRADING / F-216
GESSWEIN / M-T13
GIA / TAB10
GN DIAMOND / F-204
GOSHWARA / M-406
GRANDVIEW KLEIN DIAMONDS / F-100
GUILD AND FACET LLC / ML-T3
GUMUCHIAN / M-515
GURHAN / M-200
H. J. NAMDAR / F-211
HEARTS ON FIRE / SEDONA-MR-3
HEAVY STONE RINGS / F-510
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
H - R / ALPHABETICAL
NEW
EXHIBITORS ARE HIGHLIGHTED.
EXHIBITOR / BOOTH
HEERA MOTI / COTTAGE SUITE 5123
HENDERSON LEGACY / AZBF12
HOUSE OF BAGUETTES / F-106
HRA GROUP / RIMROCK-MR-9
HULCHI BELLUNI / M-205
IDD LUXE / F-7
IMAGINE BRIDAL / F-206
INTERNATIONAL GEMOLOGICAL INSTITUTE, IGI / M-T 10
JACK KELÉGE & CO. / F-301
JB STAR / F-300
JEWEL-CRAFT, INC. / M-T4
JEWELERS MUTUAL / F-T3, TAB12
JEWELRY SALES ACADEMY / GOLD ROOM T1
JEWELS BY JACOB / F-304
JFC / F-T7
JM INSURANCE AGENCY PARTNERS / F-T2
JOCALIO / GOLD ROOM 106
JOHN VARVATOS / M-200
JULIUS KLEIN DIAMONDS / F-405
JYE’S INTL. / F-416
KABANA / M-203
KAHN HIGH JEWELLERY / GOLD ROOM 104
KC DESIGNS / AZBF7
KING BABY / M-304
KWIAT / F-201
LARAVO / F-T11
LASHBROOK / M-522
LAVALIER JEWELRY INSURANCE / M-T7
LE VIAN / F-207
LEO PIZZO / M-527
EXHIBITOR / BOOTH
LESLIE MCGWIRE & ASSOCIATES INTERIOR DESIGN COMPANY / F-T10
LIKA BEHAR COLLECTION / M-400
LISA NIK / M-103
LOUDR, A BOTTOM LINE AGENCY / F-T5-6
LUCA NEW YORK / M-517, M-519
LUXURY DISPLAY GROUP / F-T17
MADISON L / F-517
MAIDI CORP. / F-411
MALO BANDS / F-414
MARCO BICEGO / M-201
MARIKA DESERT GOLD / M-505, M-507
MARK HENRY / M-510, M-512
MARTIN FLYER JEWELRY / F-307
MAZZA COMPANY, THE / M-301
MEIRA T. DESIGNS / M-509
MÉMOIRE / SEDONA-MR-3
MERCH / F-T5-6
MERCURY RING / F-511
MICHAEL BONDANZA / M-105
MICHAEL M. COLLECTION / AZTEC-MR-10
MICHELE / M-303
MIDAS CHAIN / F-402, F-406
MIKIMOTO / GRAND-MR-1
MISANI / AZBF5
MISENO / M-106
MONICA RICH KOSANN / M-204
NADER KASH / F-311
NAMDAR DIAMONDS / F-112
NANIS ITALIAN JEWELS / M-405
NATIONAL RARITIES / ML-T 1
NATURAL DIAMOND COUNCIL / PRESCOTT-MR-4
EXHIBITOR / BOOTH
NAVA DEE FOR AOD / F-507
NIGAAM / M-101
NEON GEMS / AZBF4
ODELIA JEWELRY / F-212
OFER MIZRAHI DIAMONDS / F-115
OSCAR HEYMAN / M-206
OWL FINANCIAL GROUP / M-T14
PARAGON COUTURE / AZBF7B
PARAMOUNT GEMS / F-314
PARLÉ JEWELRY DESIGNS / M-403
PE JAY CREATIONS / AZBF11
PENNY PREVILLE / M-300
PGI / F-T12
PICCHIOTTI / M-302
PICUP MEDIA / M-T3
PIERO MILANO / M-207
PIRANESI / M-107
PLATINUM BORN / M-202
PLUCZENIK / F-410
PODIUM / M-T9
PRECISION SET / F- 309
PREMIER GEM CORP. / PAPAGO-MR-5
PUNCHMARK / F-T8
RAHAMINOV DIAMONDS / F-310
RAYMOND MAZZA CO. INC. / M-506, M-508
RDI DIAMONDS / F-407
RICK SHATZ CO INC / F-T18
RIU JEWELS / F-108
ROBERT PROCOP CREATIVE STUDIO / GOLD ROOM 101
ROBERTO COIN / CANYON-MR-2
ROBERTO DEMEGLIO / M-307
THE 2025 CENTURION SHOW SALON AZBF1
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
R - Z / ALPHABETICAL
EXHIBITOR / BOOTH
ROMAN & JULES / F-2-3
ROYAL ASSCHER DIAMOND COMPANY / F-508
ROYAL JEWELRY / F-214
ROYAL PEARL / AZBF9
RUCHI NEW YORK / F-108
RYAN GEMS / AZBF2
S. KASHI / AZBF6
S. T. DUPONT / M-504
SABRINA DESIGNS CO. / F-117
SAMUEL B. / F-12
SAVOIA ITALY / GOLD ROOM 102
SCOTT WEST NATURAL COLOR DIAMONDS / M-306
SDC CREATIONS / F-515
SELL MY DIAMOND / F-107
SERAFINO CONSOLI / M-407
SETHI COUTURE / M-516, M-518
SHAH LUXURY / F-513
NEW EXHIBITORS ARE HIGHLIGHTED.
EXHIBITOR / BOOTH
SHEETAL GROUP / F-508
SHEFI DIAMONDS / F-516
SHY CREATION / CAMERON-MR-7
SIMON G. / F-200
SINGLE STONE / M-404
SMART AGE SOLUTIONS / M-T1 , TAB4
SMILING ROCKS / F-504
SPARK CREATIONS / F-205
STEVEN ROYCE DESIGNS / F-110
SUNA / M-202
SYNA / M-100
TACORI / COTTAGE 5109
TECHFORM / M-T6
THE EDGE / F-T9
THE GORDON CO. / TAB5
THINKSPACE / F-T1 3
TRESOR / M-523
UNEEK JEWELRY / F-302
VALANI / F-502
EXHIBITOR / BOOTH
VARSHA / F-13, F-14
VERRAGIO / KINGMAN-MR-6
VHERNIER / KAIBAB-MR-8
VIBHOR / F-519
VINCENT PEACH / M-513
VIRTUAL DIAMOND BOUTIQUE / F-T1 6
VIVID JEWELS / AZBF1
VLORA / F-509
V&A LUXURY / F-16
WELLS FARGO RETAIL SERVICES / M-T1 1
WILLIAM HENRY / M-401
WILLIAM LEVINE / AZBF10
WILLOW DIAMONDS / F-18
XL DIAMONDS / F-505
YAEL DESIGNS / M-402
YOURLINE JEWELRY / GOLD ROOM 105
ZILLION INSURANCE SERVICES / TAB8
ZODIAC / M-303
ZYDO / F-6
BOOTH / EXHIBITOR
AZBF1 / VIVID JEWELS
AZBF2 / RYAN GEMS
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
A - F / BY BOOTH
NEW EXHIBITORS ARE HIGHLIGHTED.
AZBF3 / AGI (Authentic Gem Imports)
AZBF4 / NEON GEMS
AZBF5 / MISANI
AZBF6 / S. KASHI
AZBF7 / KC DESIGNS
AZBF7A / ELITE DESIGNS
AZBF7B / PARAGON COUTURE
AZBF8 / GEM PLATINUM
AZBF9 / ROYAL PEARL
AZBF10 / WILLIAM LEVINE
AZBF11 / PE JAY CREATIONS
AZBF12 / AVAYGRAY DESIGNS
AZBF12 / HENDERSON LEGACY
AZTEC-MR-10 / MICHAEL M. COLLECTION
CAMERON-MR-7 / SHY CREATION
CANYON-MR-2 / ROBERTO COIN
COTTAGE 5109 / TACORI
COTTAGE SUITE 5123 / HEERA MOTI
F-2-3 / ROMAN & JULES
F-4-5 / CHRISTOPHER DESIGNS
F-6 / ZYDO
F-7 / IDD LUXE
F-8 / DAVID WEISZ
F-9-10 / FACETS OF FIRE DIAMONDS
F-11 / BREUNING
F-12 / EVERSPARK
F-12 / SAMUEL B.
F-12A / COSTAR IMPORTS
F-13, F-14 / FIREWORKS DIAMONDS
F-13, F-14 / VARSHA DIAMONDS
BOOTH / EXHIBITOR
F-15 / BREVANI
F-16 / V&A LUXURY
F-17 / CICADA JEWELRY
F-18 / WILLOW DIAMONDS
F-100 / GRANDVIEW KLEIN DIAMONDS
F-101 / FANA JEWELS
F-102 / ALLISON KAUFMAN
F-103 / GABRIEL & CO
F-104 / DA GOLD
F-106 / HOUSE OF BAGUETTES
F-107 / SELL MY DIAMOND
F-108 / ARESA NEW YORK / RIU JEWELS / RUCHI NEW YORK
F-109 / DIABELLA
F-110 / STEVEN ROYCE DESIGNS
F-111 / BASSALI JEWELRY CO.
F-112 / NAMDAR DIAMONDS
F-113 / ASHER JEWELRY
F-114 / BRILLIANT ELEMENTS
F-115 / OFER MIZRAHI DIAMONDS
F-116 / CIRARI
F-117 / SABRINA DESIGNS CO.
F-200 / SIMON G
F-201 / KWIAT
F-201 / FRED LEIGHTON
F-202 / CHARLES KRYPELL
F-203 / FOPE USA
F-204 / GN DIAMOND
F-205 / SPARK CREATIONS
F-206 / IMAGINE BRIDAL
F-207 / LE VIAN
F-208 / FREDERIC SAGE
BOOTH / EXHIBITOR
F-209 / DOVES DORON PALOMA
F-210 / DAVID KORD
F-211 / H. J. NAMDAR
F-212 / ODELIA JEWELRY
F-213 / DILAMANI
F-214 / ROYAL JEWELRY
F-215 / AFARIN
F-216 / GEMS ONE TRADING
F-300 / JB STAR
F-301 / JACK KELÉGE & CO
F-302 / UNEEK JEWELRY
F-303 / A. JAFFE
F-304 / JEWELS BY JACOB
F-305 / ALINK
F-307 / MARTIN FLYER JEWELRY
F-308 / BELLARRI
F- 309 / PRECISION SET
F-310 / RAHAMINOV DIAMONDS
F-311 / NADER KASH
F-314 / PARAMOUNT GEMS
F-400 / CROWNRING BRIDAL HOUSE
F-401-500 / AJD PLATINUM / AMERICAN JEWELRY DESIGNS
F-402, F-406 / MIDAS CHAIN
F-403 / DIVINE LLC
F-405 / JULIUS KLEIN DIAMONDS
F-407 / RDI DIAMONDS
F-408 / DHARM INTERNATIONAL
F-409 / FACET BARCELONA
F-410 / PLUCZENIK
F-411 / MAIDI CORP
F-414 / MALO BANDS
LESTERLAMPERT
BOOTH / EXHIBITOR
F-416 / JYE’S INTL.
F-501 / ASHI COUTURE
F-502 / VALANI
F-503 / ARTISTRY LTD.
F-504 / SMILING ROCKS
F-505 / XL DIAMONDS
F-506 / BENCHMARK
F-507 / NAVA DEE FOR AOD
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
F - M / BY BOOTH
NEW
EXHIBITORS ARE HIGHLIGHTED.
BOOTH / EXHIBITOR
F-T14 / ARTCO GROUP
F-T15 / DIAMONDS DO GOOD
F-T16 / VIRTUAL DIAMOND BOUTIQUE
F-T17 / LUXURY DISPLAY GROUP
F-T18 / RICK SHATZ CO INC
GOLD ROOM-100 / APEX DIAMONDS
GOLD ROOM-101 / ROBERT PROCOP
CREATIVE STUDIO
F-508 / ROYAL ASSCHER DIAMOND CO
F-508 / SHEETAL GROUP
F-509 / VLORA
F-510 / HEAVY STONE RINGS
F-511 / MERCURY RING
F-513 / SHAH LUXURY
F-515 / SDC CREATIONS
F-516 / SHEFI DIAMONDS
F-517 / MADISON L
F-519 / VIBHOR
F-T1 / GCAL BY SARINE
F-T2 / JM INSURANCE AGENCY PARTNERS
F-T3, TAB12 / JEWELERS MUTUAL
F-T4 / AMERICAN GEM SOCIETY
F-T5-6 / LOUDR, A BOTTOM LINE AGENCY
F-T5-6 / MERCH
F-T7 / JFC
F-T8 / PUNCHMARK
F-T9 / THE EDGE
F-T10 / LESLIE MCGWIRE & ASSOCIATES
INTERIOR DESIGN COMPANY
F-T11 / LARAVO
F-T12 / PGI
F-T13 / THINKSPACE
GOLD ROOM-102 / SAVOIA ITALY
GOLD ROOM-103 / CARRERA Y CARRERA
GOLD ROOM-104 / KAHN HIGH JEWELLERY
GOLD ROOM-105 / YOURLINE JEWELRY
GOLD ROOM-106 / JOCALIO
GOLD ROOM-107 / CHRISTIAN BAUER
GOLD ROOM-108 / CRIVELLI
GOLD ROOM-109 / ANNAMARIA
CAMMILLI GIOIELLI
GOLD ROOM T1 / JEWELRY SALES ACADEMY
GOLD ROOM T2 / ADAPTIVE BUSINESS SOLUTIONS
GRAND-MR-1 / MIKIMOTO
KAIBAB-MR-8 / VHERNIER
KINGMAN-MR-6 / VERRAGIO
M-100 / SYNA
M-101 / NIGAAM
M-102 / FREIDA ROTHMAN
M-103 / LISA NIK
M-104 / ANTONIO PAPINI
M-105 / MICHAEL BONDANZA
M-106 / MISENO
M-107 / PIRANESI
M-200 / GURHAN
BOOTH / EXHIBITOR
M-200 / JOHN VARVATOS
M-201 / MARCO BICEGO
M-202 / SUNA
M-202 / PLATINUM BORN
M-305 / BENY SOFER/SOFER JEWELRY
M-307 / ROBERTO DEMEGLIO
M-203 / KABANA
M-204 / MONICA RICH KOSANN
M-205 / HULCHI BELLUNI
M-206 / OSCAR HEYMAN
M-207 / PIERO MILANO
M-300 / PENNY PREVILLE
M-301 / MAZZA COMPANY, THE M-302 / PICCHIOTTI
M-303 / MICHELE
M-303 / ZODIAC
M-304 / KING BABY
M-306 / SCOTT WEST NATURAL COLOR DIAMONDS
M-400 / LIKA BEHAR COLLECTION
M-401 / WILLIAM HENRY
M-402 / YAEL DESIGNS
M-403 / PARLÉ JEWELRY DESIGNS
M-404 / SINGLE STONE
M-405 / NANIS ITALIAN JEWELS
M-406 / GOSHWARA
M-407 / SERAFINO CONSOLI
M-408 / BARAKA
M-408 / CHIMENTO
M-500, M-502 / GEMMA COUTURE
M-500A / ALETTO BROTHERS
BOOTH / EXHIBITOR
M-501 / BEVERLEY K
M-503 / EPOQUE JEWELRY
M-504 / S. T. DUPONT
M-504 / COLES OF LONDON
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
M - T / BY BOOTH
NEW EXHIBITORS ARE HIGHLIGHTED.
BOOTH / EXHIBITOR
M-527 / LEO PIZZO
M-T1, TAB4 / SMART AGE SOLUTIONS
M-T2 / CARDONE
M-T3 / PICUP MEDIA
M-505, M-507 / MARIKA DESERT GOLD
M-506, M-508 / RAYMOND MAZZA CO. INC.
M-509 / MEIRA T. DESIGNS
M-510, M-512 / MARK HENRY
M-511 / CHANTECLER CAPRI
M-513 / VINCENT PEACH
M-514 / ANZIE
M-515 / GUMUCHIAN
M-516, M-518 / SETHI COUTURE
M-517, M-519 / LUCA NEW YORK
M-520 / ARMENTA
M-521 / CLIORO
M-522 / LASHBROOK
M-523 / TRESOR
M-525 / COAST BY CLASSIQUE
M-T3 / GEMLIGHTBOX
M-T4 / JEWEL-CRAFT, INC
M-T5 / BRITECO
M-T6 / TECHFORM
M-T7 / LAVALIER JEWELRY INSURANCE
M-T8 / FRUCHTMAN MARKETING
M-T9 / PODIUM
M-T10 / INTERNATIONAL
GEMOLOGICAL INSTITUTE, IGI
M-T11 / WELLS FARGO RETAIL SERVICES
M-T12 / GEMIST
M-T13 / GESSWEIN
BOOTH / EXHIBITOR
ML-T2 / CLIENTBOOK
ML-T3 / GUILD AND FACET LLC
MCARTHUR FOYER / DESIGN AWARDS
BOSS LOGICS
PAPAGO-MR-5 / PREMIER GEM CORP.
PRESCOTT-MR-4 / NATURAL
DIAMOND COUNCIL
RIMROCK-MR-9 / HRA GROUP
RIMROCK-MR-9 / CLARITY DIAMOND
RIMROCK-MR-9 / DIALOG VAULT
SEDONA-MR-3 / HEARTS ON FIRE
SEDONA-MR-3 / MÉMOIRE
TAB5 / THE GORDON CO
TAB6 ML-T4 / CRYSTAL TECH SOLUTIONS
TAB8 / ZILLION INSURANCE SERVICES
TAB9 / AMPTIVE
M-T14 / OWL FINANCIAL GROUP
M-T16 / BIG
ML-T1 / NATIONAL RARITIES
TAB10 / GIA
Before You Make Your Next Decision…
Adaptive helps clients grow by partnering with them every step of the way. In the last five years alone, over 30 Jewelry businesses with a combined 200+ retail locations have selected Microsoft’s Business Central and Adaptive to support their workforce.
Running a thriving retail or manufacturing business is complex and demanding. Every day, you trust your employees to make important decisions and should support them with the best tools in the industry. Using Microsoft’s Business Central and Adaptive’s ERP suite as a single-source of data, help them make informed decisions to move your company forward. 30+ years in the industry has taught our implementation team the technology infrastructure needed for jewelry, end-to-end. Whether a single store or 50+ locations, run fully integrated software for every function of a jewelry retail or manufacturing operation. Implementing with Adaptive includes key decision-making tools, such as:
Forecasting & Replenishment Multi-store retail locations need to keep inventory and keep it moving. Our Forecasting & Replenishment module helps buyers make key decisions on what to stock, when, and where. From the back office, to the case, decrease the time it takes to buy and stock inventory. Increase sales, by putting the right pieces in front of the right customers, at the right time.
Image by Hunter Brochu
Mobile CRM This simple and powerful solution includes a salesperson and manager dashboard. Allow sales people to quickly see their performance metrics, top customers, and manage their pipeline. Managers can view even more analytics to coach their teams and delegate activities.
PowerBI The Business Central and Adaptive suite is taken to a new level with this powerful analytics tool from Microsoft. Distill the most important metrics for your business. Companies on Adaptive have access to out-of-the-box jewelry specific reports, that help them break down such data as sales by product type, vendor performance, and gross profit by the hour. PowerBI trainers and developers support our users to build new, forward-thinking ways of analyzing their business.
"Choosing
Adaptive was a pivotal decision for our business. The smooth implementation process and the exceptional support ensured that our operations remained seamless during the transition to the new ERP infrastructure. Having a single source of data has been transformative—our analyticsdriven sales approach is now powered by real-time insights, driving smarter decisions and future growth."-Tyrone Jennings, General Manager at J.R. Dunn
These three out-of-the-box tools sit on top of our Accounting Workflow, Point of Sale System, and Inventory Management stack. There are also 20+ standard integrations with other well-known jewelry industry applications and services, all of them listed on JustJewelerySoftware.com.
So, before you make your next decision, what to buy, to stock, to sell, take a look at Adaptive. Learn more about how Business Central and Adaptive can transform your business's decision-making processes: Visit us at Centurion Arizona Biltmore in Table GT2 in the GOLD ROOM or email directly danc@adaptivenav.com
Custom Display Services & Design
Only Exclusifpak offers hundreds of colors and dozens of fabric types to have your displays “Made To Order” at highly competitive pricing. Simplicity and clean minimalism, with high design and quality, at reasonable prices is our model.
View our catalog on our website or email us to get a hard copy mailed to you.
exclusifpak.com | info@exclusifpak.com
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SHOW SCHEDULE
FRIDAY JANUARY 31, 2025
NOON - 1:00 AM NEXT DAY
SHUTTLE BUSES FROM PHOENIX SKY HARBOR AIRPORT TO THE ARIZONA BILTMORE RESORT
Shuttle Buses from Phoenix Sky Harbor Airport to the Arizona Biltmore Resort (and overflow hotels) for early arrivals. Upon arrival into Phoenix Sky Harbor International Airport, please proceed down the escalators to the baggage claim area. After claiming luggage, please proceed to the following door numbers in your respective arrival terminal and look for staff holding Centurion signage. DO NOT go outside the terminal. Should you have trouble locating staff, please call Destination & Conference Services at 520820-4402. Shuttles run about every half hour:
Terminal 4-Inside Door #1
Terminal 3-Inside Door #9
4:00 PM - 8:00 PM
REGISTRATION AND BADGE PICK-UP
Come to Registration and Badge Pick-Up in the Gold Room just off the entrance lobby of the Arizona Biltmore for touchless badge pick-up via QR Code sent to all attendees in advance of the show by email. Be sure you have your QR Code email ready on your phone when you arrive to save time.
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SHOW SCHEDULE
SATURDAY FEBRUARY 1ST, 2025
7:30 AM - 3:00 PM
GOLF TOURNAMENT
(warmups and Continental Breakfast 7:30-8:30, shotgun tee off at 8:30AM) at the Arizona Biltmore Golf Club, just across the road from the hotel’s front drive. Lunch will also be served. Scramble-style tournament includes prizes for Men’s and Ladies’ Longest Drive, Closest to Pin and Winning Team. This year the tournament will be on the tougher of the two courses!
7:30 AM - 8:00 PM
REGISTRATION AND BADGE PICKUP OPEN
Come to Registration and Badge Pick-Up in the Gold Room just off the entrance lobby of the Arizona Biltmore for touchless badge pick-up via QR Code sent to all attendees in advance of the show by email. Be sure you have your QR Code email ready on your phone when you arrive to save time.
8:00 AM - 1:00 AM NEXT DAY
SHUTTLES BUSES FROM PHOENIX SKY HARBOR AIRPORT TO THE ARIZONA BILTMORE RESORT
Shuttle Buses from Phoenix Sky Harbor Airport to the Arizona Biltmore Resort for early arrivals. Upon arrival into Phoenix Sky Harbor International Airport, please proceed down the escalators to the baggage claim area. After claiming luggage, please proceed to the following door numbers in your respective arrival terminal and look for staff holding Centurion signage. DO NOT go outside the terminal. Should you have trouble locating staff, please call Destination & Conference Services at 520-820-4402. Shuttles run about every half hour:
Terminal 4-Inside Door #1
Terminal 3-Inside Door #9
10:00 AM - 6:00 PM
EXHIBITOR SETUP
Exhibitors set up their booths during this time.
1:00 PM - 3:00 PM
ANNUAL TENNIS TOURNAMENT
Tennis is back for Centurion 2025, with the beautiful Arizona Biltmore Tennis courts now fully updated. Racquets and Tennis Balls will be provided. Wear proper Tennis attire. Arizona Biltmore Tennis Courts (facility has three tennis courts and pickle ball courts). Refreshments and Snacks will be served.
9:00 PM - 11:00 PM
LATE OPEN BAR, SPIRE LAWN
Access with proper show badge.
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SHOW SCHEDULE
SUNDAY FEBRUARY 2ND, 2025
7:00 AM - 7:00 PM
REGISTRATION AND BADGE PICK-UP
Come to Registration and Badge Pick-Up in the Gold Room just off the entrance lobby of the Arizona Biltmore for touchless badge pick-up via QR Code sent to all attendees in advance of the show by email. Be sure you have your QR Code email ready on your phone when you arrive to save time.
7:30 AM - 9:30 AM
EXHIBITOR SET-UP
8:00 AM - 9:30 AM
EXHIBITOR BREAKFAST
Served In Respective Exhibit Areas
8:00 AM - 10:00 AM
RETAILER BREAKFAST & EDUCATION
Arizona Biltmore Ballroom BREAKFAST EDUCATION
TODAY from 9:00-10:00 am features motivational speaker Brett Culp, who inspires us to engage in a passionate, meaningful mission that leaves a positive impact on the world and brings out the heroic spirit in us all. Breakfast served 8-9:30 am.
10:00 AM - 6:00 PM SHOW HOURS
10:00 AM - 6:00 PM
THE 2025 CENTURION HEDDA SCHUPAK-BAUM
EXCELLENCE IN DESIGN AWARDS VOTING!
Retailer attendees will be able cast your votes for your favorite designs through 5:00 PM Monday, February 3, 2025 right at the “live” Centurion Excellence In Design Awards Cases in the foyer of our fashion-forward McArthur Ballroom exhibit area.
11:00 AM – NOON & 2:00-5:00 PM COFFEE & CAPPUCCINO SERVICE
Enjoy a delicious cup of coffee or cappuccino. Stations will be located in all exhibit areas.
12:30 PM - 2:00 PM LUNCH
Arizona Biltmore Ballroom, with ‘Grab And Go‘ Lunches for those in a hurry available in the East Foyer of the MacArthur Ballroom, as well as in the North Foyer of the Frank Lloyd Wright Ballroom.
4:30 PM - 5:30 PM OPEN BAR ON THE SHOW FLOOR
7:30 - 9:00 PM DINNER ON YOUR OWN
Follow the link below for Top local restaurants. Be sure to make reservations.
https://www.tripadvisor.com/RestaurantsNear-g31310-d115484-Arizona_Biltmore_LXR_Hotels_ Resorts-Phoenix_Arizona.html
10:00 PM - MIDNIGHT AFTER DINNER OPEN BAR, SPIRE LAWN
Access with proper show badge.
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SHOW SCHEDULE
MONDAY FEBRUARY 3RD, 2025
7:00 AM - 7:00 PM
REGISTRATION AND BADGE PICK-UP
Come to Registration and Badge Pick-Up in the Gold Room just off the entrance lobby of the Arizona Biltmore for touchless badge pick-up via QR Code sent to all attendees in advance of the show by email.
7:30 AM - 9:30 AM
EXHIBITOR SET-UP
8:00 AM - 9:30 AM
EXHIBITOR BREAKFAST
Served In Respective Exhibit Areas
8:00 AM - 10:00 AM
RETAILER BREAKFAST & EDUCATION
Arizona Biltmore Ballroom BREAKFAST EDUCATION
TODAY from 9:00-10:00 am features Taryn Southern, the author of 10 books including her newest, Super. Crucial.Human and her bestsellers, “NextMapping –Anticipate, Navigate and Create The Future of Work” and “The Art of Change Leadership – Driving Transformation In a Fast Paced-World”. See show guide Page 34. Breakfast served 8-9:30 am.
10:00 AM - 6:00 PM SHOW HOURS
10:00 AM - 5:00 PM
THE 2025 CENTURION HEDDA SCHUPAK-BAUM EXCELLENCE IN DESIGN AWARDS VOTING!
Retailer attendees will be able cast your votes for your favorite designs through 5:00 today right at the “live” Centurion Excellence In Design Awards Cases in the foyer of our fashion-forward McArthur Ballroom exhibit area.
11:00 AM – NOON & 2:00-5:00 PM COFFEE & CAPPUCCINO SERVICE
Enjoy a delicious cup of coffee or cappuccino. Stations will be located in all exhibit areas.
12:30 PM - 2:00 PM LUNCH
Arizona Biltmore Ballroom, with ‘Grab And Go‘ Lunches for those in a hurry available in the East Foyer of the MacArthur Ballroom, as well as in the North Foyer of the Frank Lloyd Wright Ballroom.
4:30 PM - 5:30 PM OPEN BAR ON THE SHOW FLOOR
7:30 PM - 9:00 PM
GALA OPENING DINNER & 2025 CENTURION HEDDA SCHUPAK-BAUM EXCELLENCE IN DESIGN AWARDS WINNERS ANNOUNCED!ARIZONA BILTMORE BALLROOM
Enjoy a wonderful dinner and congratulate all of the winners of the Centurion 2025 Excellence in Design Awards! The Dinner is Sponsored by Jewelers Mutual Group, Official insurer of Centurion 2025. See SHOW GUIDE page 36 for details.
9:00 PM - 11:00 PM AFTER DINNER OPEN BAR, SPIRE LAWN
Access with proper show badge.
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SHOW SCHEDULE
TUESDAY FEBRUARY 4, 2025
7:00 AM - 7:00 PM
REGISTRATION AND BADGE PICK-UP
Come to Registration and Badge Pick-Up in the Gold Room just off the entrance lobby of the Arizona Biltmore for touchless badge pick-up via QR Code sent to all attendees in advance of the show by email.
7:30 AM - 9:30 AM
EXHIBITOR SET-UP
8:00 AM - 9:30 AM
EXHIBITOR BREAKFAST
Served In Respective Exhibit Areas
8:00 AM - 10:00 AM
RETAILER BREAKFAST & EDUCATION
Arizona Biltmore Ballroom BREAKFAST EDUCATION
TODAY from 9:00-10:00 am features Cheryl Cran, who is an award-winning storyteller and creative technologist exploring the intersection of emerging tech and human potential. Her groundbreaking creative experiments offer unique insights into how we can all engage technology to unleash more joy, wellbeing and productivity. Breakfast served 8-9:30 am.
10:00 AM - 6:00 PM
SHOW HOURS
11:00 AM – NOON & 2:00-5:00 PM
COFFEE & CAPPUCCINO SERVICE
Enjoy a delicious cup of coffee or cappuccino. Stations will be located in all exhibit areas.
12:30 PM - 2:00 PM
LUNCH
Arizona Biltmore Ballroom, with ‘Grab And Go‘ Lunches for those in a hurry available in the East Foyer of the MacArthur Ballroom, as well as in the North Foyer of the Frank Lloyd Wright Ballroom.
4:30 PM - 5:30 PM
OPEN BAR ON THE SHOW FLOOR
7:00 PM - 9:00 PM
Open Bar, ARIZONA BILTMORE BALLROOM
Prior to and during our relaxing dinner ahead of our Featured Entertainer, TOM SEGURA
7:00 PM - 9:00 PM
GRAND FINALE DINNER IN THE ARIZONA BILTMORE BALLROOM, Immediately Followed by Centurion’s Featured Entertainment for 2025, TOM SEGURA!!!
Enjoy a wonderful, wind-down dinner and drinks together with your many industry friends and then... Centurion’s 2025 Featured Entertainment, TOM SEGURA will perform at about 9:30 PM, in the Arizona Biltmore Ballroom, in the Conference Center. Get there early to get your seats!
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SHOW SCHEDULE
WEDNESDAY FEBRUARY 5, 2025
4:00 AM - 2:00 PM
SHUTTLES TO PHOENIX SKY HARBOR AIRPORTFROM ARIZONA BILTMORE, AC BY MARRIOTT, EMBASSY SUITES AND HAMPTON INN
Go to your hotel Front Drive to board departure shuttles heading to Phoenix Sky Harbor Airport.
8:00 AM BUS TO TUCSONARIZONA BILTMORE FRONT DRIVE
We are pleased to provide a Bus to (and from) Tucson. The bus will leave the Arizona Biltmore at 8:00 am and head to the Gem shows in Tucson and either a bus or car will return from the original drop-off point at 6:30 pm the same day. You can of course bring your bags and stay on in Tucson if you wish.
2026 DATES
HOPE YOU ENJOYED CENTURION 2025, OUR 24TH ANNUAL SHOW!
WE LOOK FORWARD TO SEEING YOU BACK HERE NEXT YEAR AT OUR ANNUAL HOME, THE ARIZONA BILTMORE RESORT.
25TH ANNIVERSARY SHOW:
ARRIVALS: FRIDAY AND SATURDAY, JANUARY 30 AND 31, 2026
SHOW DAYS: SUNDAY, MONDAY AND TUESDAY, FEBRUARY 1, 2 AND 3, 2026
DEPARTURES: WEDNESDAY, FEBRUARY 4, 2026
•
•
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• Extraordinary marketing support
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SPEAKERS AND SPONSORS
BRETT CULP
SUNDAY, FEBRUARY 2, 2025, 9:00 AM
ARIZONA BILTMORE BALLROOM
Motivational speaker Brett Culp, inspires us to engage in a passionate, meaningful mission that leaves a positive impact on the world and brings out the heroic spirit in us all. Brett is an award-winning documentary filmmaker and founder of the not-for-profit, The Rising Heroes Project. He is known for the films, Legends of the Knight, and his latest, Look to the Sky, both of which explore the power of heroic stories and heroic individuals to inspire us to believe in a better tomorrow.
SPONSORED BY
SPONSORED BY
TARYN SOUTHERN
MONDAY, FEBRUARY 3, 2025, 9:00 AM
ARIZONA BILTMORE BALLROOM
Taryn Southern is an award-winning storyteller and creative technologist exploring the intersection of emerging tech and human potential. Her groundbreaking creative experiments offer unique insights into how we can all engage technology to unleash more joy, wellbeing and productivity. A digital media pioneer, Taryn’s career began at the forefront of the online content revolution. In 2007, she hosted and produced a TV series documenting her travels to meet MySpace friends and uploaded her first viral video to YouTube. Over the next decade, she created over 1,500 videos garnering more than 1 billion views.
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SPEAKERS AND SPONSORS
CHERYL CRAN
TUESDAY, FEBRUARY 4, 2025, 9:00 AM ARIZONA BILTMORE BALLROOM
Cheryl Cran is the author of 10 books including her newest, Super.Crucial.Human and her bestsellers, “NextMapping – Anticipate, Navigate and Create The Future of Work” and “The Art of Change Leadership –Driving Transformation In a Fast Paced-World”. Cheryl’s thought leadership on the future of all things including work, society and life has been featured in publications such as Fast Company, Huff Post, Forbes and more. For over two decades Cheryl has built a reputation for delivering extraordinary value for clients that include Amazon, Upwork, AT&T, Gartner and more.
SPONSORED BY
Feb. 1-5, 2025 (including
SPEAKERS AND SPONSORS
DeGroot
SPECIAL CENTURION 2025 SPONSORSHIPS
JEWELERS MUTUAL IS SHOW SPONSOR OF THE CENTURION ‘HEDDA SCHUPAK-BAUM EXCELLENCE IN DESIGN’ AWARDS & OFFICIAL INSURER OF CENTURION 2025
LOUDR, A BOTTOM LINE AGENCY IS OFFICIAL SHOW SPONSOR FOR ALL 7 OPEN BAR EVENTS AT CENTURION 2025
Managing Time and Being Organized and Adaptability and Problem Solving By Jimmy
Managing Time and Being Organized and Adaptability
Navigating Retail’s Competitive Landscape and Mastering Pricing Strategies
Boost Your Luxury Watch Sales: Proven Marketing How AI And Voice Tech Are Shaping The Future
SEO Step 1: Deciding If It’s Worth It For You
CRYSTAL TECH SOLUTIONS IS OFFICIAL SHOW SPONSOR OF ROOM KEYS FOR CENTURION 2025
Competitive Landscape and Mastering Pricing Strategies
SMART AGE SOLUTIONS IS OFFICIAL SHOW SPONSOR FOR BAGS & LANYARDS FOR CENTURION 2025
Don’t You Wish They Could All Think Like You?
SEO Step 1: Deciding If It’s
Leslie McGwire: Year End Review of Jewelry Interior Design: Fundamentals Every Store Needs
Leslie McGwire: Year End Review of Jewelry Interior Design: Fundamentals Every
NATURAL DIAMOND COUNCIL IS SHOW SPONSOR FOR THE OFFICIAL SHOW APP & SOCIAL MEDIA POSTING PROGRAM AT CENTURION 2025
LUXURY DISPLAY GROUP IS SHOW SPONSOR FOR COFFEE & CAPPUCCINO SERVICE IN ALL EXHIBIT VENUES OF CENTURION 2025
AMPTIVE IS SHOW SPONSOR FOR LUNCH AT CENTURION 2025
Feb. 1-5, 2025 (including arrival and departure days), The Arizona Biltmore, Phoenix, AZ
SPEAKERS AND SPONSORS
TOM SEGURA
HEADLINES AS CENTURION 2025 FINALE ENTERTAINMENT
TUESDAY NIGHT, FEBRUARY 4, 2025, 9:30 PM ARIZONA BILTMORE BALLROOM, FOLLOWING DINNER, SAME PLACE
Actor/Comedian/Writer Tom Segura is one of the biggest names in comedy. He recently kicked off his highly-anticipated new hour of comedy with the first leg of the COME TOGETHER tour in Honolulu, HI. This tour comes off the heels of his highly successful world tour, I’M COMING EVERYWHERE WORLD TOUR, where he performed over 300 shows.
Segura is best known for his Netflix specials Ball Hog (2020), Disgraceful (2018), Mostly Stories (2016), and Completely Normal (2014). His fifth Netflix special Sledgehammer released July 4, 2023 and debuted at #1 on the streamer. In July 2022, Segura released his New York Times Bestselling book I’D LIKE TO PLAY ALONE, PLEASE to wide praise with Forbes calling it “laugh out loud funny.” Paste Magazine described him as, “…having a natural and capable storytelling ability, one that lifts his narratives out of average anecdote fare and plants them firmly in hilarious ground.” Your Mom’s House Studios is home to his hit podcasts Your Mom’s House which he co-hosts with his wife, comedian Christina Pazsitzky, 2 Bears 1 Cave which he co-hosts with Bert Kreischer, and many more podcasts that reach over 22 million people. Additionally, YMH Studios was one of the first networks to create wildly successful Livestream Podcast Events as an outcome of the pandemic.
Segura can be seen in the STX FILM COUNTDOWN opposite Elizabeth Lail, INSTANT FAMILY opposite Mark Wahlberg and Rose Byrne, OPENING ACT, and FLINCH. Segura’s television credits include: Workaholics, Happy Endings, Comedy Central Presents: Tom Segura, Mash Up, and How To Be A Grown Up.
Segura has an increasing social media following (@seguratom on IG, @tomsegura on X).
When he isn’t performing on stage or recording a podcast, he’s watching college football or waiting for college football to come back.
[Image via istockphotos.com]
BOOST YOUR LUXURY WATCH SALES: PROVEN MARKETING STRATEGIES
Vancouver, BC--Marketing in the luxury watch industry requires a comprehensive grasp of what makes these timepieces desirable. The sector, dominated by brands such as Rolex, Patek Philippe and Audemars Piguet, balances tradition and innovation. Dealers must focus on understanding consumer preferences, market trends, and the technical and aesthetic aspects of high-end watches.
[Image via istockphoto.com]
An article by Twelverays states that the market’s steady growth is fueled by a clientele that values craftsmanship, exclusivity, and heritage. A global demand exists, spanning North America, Asia Pacific, and emerging regions like South America and the Middle East. Monitoring keyword searches such as “Swiss watches” and specific models like the “Rolex Daytona” can offer insights into consumer interest, which is crucial for tailoring marketing strategies.
LEVERAGING ROLEX’S MARKETING STRATEGY
Rolex exemplifies luxury watch marketing by emphasizing technical excellence and iconic design. The article states that dealers benefit from studying Rolex’s unique selling points, such as their proprietary materials (e.g., Oystersteel, Rolesor) and innovations like perpetual movements and waterproof Oyster cases. Educating potential customers on these features can create compelling narratives that position these watches as valuable investments.
Marketing strategies should highlight Rolex’s blend of tradition and state-of-the-art technology. Emphasizing the scarcity of certain models and the long-term value appreciation can attract both seasoned collectors and new buyers. Insights from Rolex’s successful marketing can be applied to enhance promotions of other luxury brands.
IDENTIFYING AND ENGAGING THE TARGET AUDIENCE
The article notes that the target audience for luxury watches includes affluent individuals, collectors, and trend-conscious consumers. Recent trends show a rising interest among younger buyers and a significant presence on digital platforms and social media. These consumers, particularly Gen Z and millennials, seek both the prestige and innovation that luxury watches represent.
Dealers should offer flexible payment options, including cryptocurrency transactions, which are becoming more popular in high-value purchases, to better engage customers. Additionally, recognizing shifts in market preferences, such as increased interest from women and diverse demographics, can help tailor strategies to meet broader consumer needs.
Learn more in this article by Twelverays at https://twelverays. agency/blog/luxury-watch-marketing-strategy
HOW AI AND VOICE TECH ARE SHAPING THE FUTURE OF KIOSKS
Tampa, FL--AI-driven advancements in self-service kiosks are redefining the customer experience across quick-service restaurants (QSRs) and retail. The technology delivers smoother, more intuitive interactions, from faster order processing to personalized recommendations.
[Image via istockphoto.com]
Ahead of the Self-Service Innovation Summit (SSIS) in December, Steve Lieber, VP of Franchise Development at BurgerFi, shared his insights on the matter with Retail Customer Experience.
“AI has significantly improved self-service kiosks by making them more intuitive, faster, and able to offer personalized recommendations,” Lieber explained in the interview. “It has also helped streamline order processing, leading to fewer errors and a better customer experience.”
Lieber also highlighted how operators are leveraging AI to gain a competitive edge:
• ENHANCED RECOMMENDATIONS: AI analyzes customer preferences to offer tailored upselling and cross-selling opportunities.
INVENTORY OPTIMIZATION: By identifying high-demand items, AI streamlines inventory management.
He advised operators to prioritize solutions seamlessly integrating into their systems, offering adaptability and ongoing support.
ADDRESSING CHALLENGES
While AI offers immense potential, implementation comes with hurdles. Lieber pointed out issues such as: Ensuring accurate order recognition across diverse accents and languages.
Maintaining kiosk functionality during peak traffic. Balancing customer privacy with personalization
THE ROAD AHEAD
Looking to the future, Lieber predicts significant advances in AI capabilities for kiosks.
“AI in kiosks will become even more predictive, using data to better anticipate customer needs and preferences,” he noted. ‘Voice recognition and natural language processing will improve, leading to more conversational interactions. Kiosks will also likely become more connected, allowing for smoother multi-channel customer experiences.”
For operators, Lieber stresses the importance of aligning AI solutions with their goals while adapting to evolving customer expectations.
Read the original interview at Retail Customer Experience here: https://www.retailcustomerexperience.com/articles/ how-ai-and-voice-speech-interaction-is-transforming-kiosk-customer-experience/
JIMMY DEGROOT: DON’T YOU WISH THEY COULD ALL THINK LIKE YOU?
Green Bay, WI--I’ve often said that the most frequent question I get from jewelers starts with the words; “Jimmy, how can I get my people to…?” Well, thank the Lord they don’t because then your store would be filled with folks just like you and there would be a few terrible holes in your business.
You’ve heard that we tend to marry our opposites, and the thinking behind that is that if you’re both alike, then one of
the staff. If there are any complaints from disappointed customers, they’re about Jake to the rest of the staff.
Tina finds it very difficult to close. She’s all about the details and wants customers to be very happy with every little detail. She wants them informed every step of the way and makes customers very happy when it comes to follow-up and communication.
cause not all your customers are Tinas or Jakes. I often see stores where the owner has hired a bunch of clones with the same personalities and motivations, and then they wonder why their closing ratio is so poor.
My challenge to you is to celebrate differences. Work with your team to get them to work together on sales. Jake needs to bring Tina in on those sales that are custom or special orders. Tina needs to do the same when they need to buy today. You wouldn’t want a world full of a bunch of “yous.” That would be boring, not as profitable as it could be and would deem several people unnecessary.
DAZZLING TREE NECKLACE N8438
14k Yellow Gold Necklace. Featuring brilliant diamonds in a beautiful tree motif. (.32ct tdw)
www.allisonkaufman.com
MIDJOURNEY BOW TIE
DIAMOND RING AC160653EVRGWG
0.68cttw Round and Baguette Diamonds. 18k White Gold.
www.ashicouture.com
THE MASON CFTBP9775119GTA14KY
The Mason is a 7.5mm, comfort fit band featuring thin Tantalum edges and a 14K Gold stacked brick design center.
www.benchmarkrings.com
CFBP847879GTA
The Braid is a 7mm, Tantalum comfort fit band featuring a rope and wheat knot braided pattern center.
www.benchmarkrings.com
HOT SELLERS
DA GOLD
BESTSELLER#1
FR519GFY065
Classic 14K YG band featuring 7 pear shaped bezel set diamonds, perfect for everyday wear or special occasions, can be stacked with our bands with Marquise, Emeralds, Ovals.
www.brilliantelementsusa.com
R15567YBPE075-02
TWT 0.66 CT. 12PE
www.costarimports.com
YELLOW AND WHITE GOLD DIAMOND BANGLE B8738
Italian 18K yellow and white gold diamond bangle designed to be feminine, unique and appealing for everyday wear or a fun night out of town adorned with 0.70 ct. round diamonds.
www.dagoldproducts.com
DA GOLD
YELLOW AND WHITE GOLD DIAMOND BANGLE
Italian 18K yellow and white gold dia mond bangle designed to be sophis ticated, alluring and delicate adorned with 0.75 ct. round diamonds.
www.dagoldproducts.com
MSRP $5,499
HOT SELLERS
IDD LUXE
FLEXIE
FSBG5358
Enhance your inventory with our stunning yellow gold Flexie bangle. Featuring 51 round stones totaling 0.75 ct, this elegant piece is designed to captivate your customers and elevate your jewelry collection.
www.iddluxe.com
MSRP $2,099
IDD LUXE
FLEXIE
FSBG5385
Enhance your collection with our 0.5 ct round Flexie bangle in 14K yellow gold. A timeless piece that will attract your customers.
www.iddluxe.com
MSRP $12,000
JEWELS BY JACOB
VIVID GREEN EMERALD & DIAMOND RING R3400-7HYGE
An enchanting vivid green Emerald & Diamond ring. Holding 1.54 carats of Emeralds and 1.52 carats of Diamonds. This ring possesses color, brilliance, and exceptional size; The ring is made in 18k yellow gold, adding to its timeless appeal and durability.
www.jbjacob.com
JEWELS BY JACOB
EMERALD-CUT DIAMOND BRACELET
Indulge yourself with this scintillating bracelet that boasts 26 em erald-cut diamonds. The diamonds are meticulously set in 14K yel low gold, exhibiting the finest precision and craftsmanship.
HOT SELLERS
MALO BANDS
MARDINI COLLECTION
MRDTI-015-9AYBD
This 9mm comfort-fit band features a sleek & modern design, blending durable materials such as titanium, tantalum, carbon fiber, and 14K gold.
www.malobands.com
MERCURY RING
YELLOW LAB-GROWN DIAMOND RING
LGD-UDR00499-WY
Indulge in the epitome of elegance with this 3.60 cttw Yellow Lab-Grown Diamond Ring set in 14 KT white gold. The centerpiece is a 3-carat lab-grown yellow diamond, radiating a captivating brilliance that is sure to turn heads.
www.mercuryring.com
MIDAS CHAIN
ELEVATE YOUR EVERYDAY MF044219-14Y
Illuminate your style with the exquisite Round Radiant 1/15tcw Diamond Heart Pendant, a breathtaking piece that combines romance with dazzling sophistication.
www.midaschain.com
MIDAS CHAIN
STACKS MADE OF GOLD
Whether you’re dressing up for a night out or adding flair to your everyday outfit, these 14K gold earrings will be
www.midaschain.com
HOT SELLERS
MSRP $3,999
SHEFI DIAMONDS
DIAMOND EMERALD BEZEL SET BAND
This elegant 1 Ctw emerald bezel set band features five stunning emerald-cut diamonds in 14K gold. Its timeless design and dazzling craftsmanship make it a top-seller. www.shefidiamonds.com
MSRP $1,825
SMILING ROCKS
DROP OF GLAMOUR FOR EVERY OCCASION! Drop shaped necklace from the ‘Drop’ collection, pendent features 80 lab-grown diamond pieces weighing a total of 1.32 cwt., set in 14k yellow gold.
www.smilingrocks.com
SMILING ROCKS
SWIRL OF STYLE, RINGS THAT TURN HEADS
Ring from the ‘Swirl’ Collection, crafted with 14k white and yellow gold featuring 2 focal blush blue oval-cut lab-grown diamonds weighing 0.75 cwt., tailing with 62 lab-grown di amond pieces weighing a total of 0.86 cwt.
STEVEN ROYCE
SAPPHIRE 3-STONE RING AW190WS-9
This stunning 3-stone ring features a magnificent 4.52-carat GIA-certified blue sapphire at its center. Flanking the sapphire are two elegant Cadillac trapezoid diamonds, together weighing 0.31 carats. Set in gleaming 18K white gold, this elegant piece offers a timeless blend of classic design and superior craftsmanship. Perfect for any jewelry collection, this ring radiates both brilliance and sophistication.
www.stevenroyce.com
ADVERTISERS INDEX
ADAPTIVE..................................................................................................................PAGE 38 - 39
ALLISON KAUFMAN......................................................................................PAGE 45
ASHI COUTURE...................................................................................................PAGES 12 - 13
BENCHMARK WEDDING RINGS....................................................BACK COVER
BRILLIANT ELEMENTS...............................................................................PAGES 14 - 15
CHARLES KRYPELL........................................................................................PAGE 25
COSTAR........................................................................................................................PAGES 20 - 21
DA GOLD.....................................................................................................................PAGE 31
EPOQUE.......................................................................................................................PAGE 35
EVERSPARK.............................................................................................................INSIDE BACK COVER
GORDON CO, THE............................................................................................PAGE 33
IDD LUXE....................................................................................................................PAGES 16 - 17
JEWELERS MUTUAL.....................................................................................PAGE 51
JEWELS BY JACOB.........................................................................................PAGES 2 - 3
LASHBROOK...........................................................................................................PAGES 18 - 19
LAVALIER....................................................................................................................PAGE 55
