Meet Guesty
The Guesty platform is an end-to-end solution that streamlines and automates the complex operational tasks of vacation rental management companies.
The Guesty platform is an end-to-end solution that streamlines and automates the complex operational tasks of vacation rental management companies.
2013 $280M 700+ 14
2013 $280M 700+ 14
About Us Our Platform
About Us Our Platform
Our features were built to serve property managers’ every need.
Our features were built to serve property managers’ every need.
80+ Countries Year Founded Funding Customers in Employees (200+ R&D) Offices Worldwide 24/7 Guest Communication Services Direct Reservation Solutions Revenue Management Pre-Stay Tools Reporting Tools Automation Tools Advanced Analytics GuestyPay Multi-Unit & Complex Management Mobile App Multi-Calendar Distribution Hub Unified Inbox Housekeeping and Maintenance Management Extended Stay Tools Owners Portal Accounting Communication Workflows Open API Damage Protection Document Management
80+ Countries Year Founded Funding Customers in Employees (200+ R&D) Offices Worldwide 24/7 Guest Communication Services Direct Reservation Solutions Revenue Management Pre-Stay Tools Reporting Tools Automation Tools Advanced Analytics GuestyPay Multi-Unit & Complex Management Mobile App Multi-Calendar Distribution Hub Unified Inbox Housekeeping and Maintenance Management Extended Stay Tools Owners Portal Accounting Communication Workflows Open API Damage Protection Document Management Veronica Hubley Market Manager | Hawaii Veronica.Hubley@Guesty.com 808.582.8789 www.AlohaGuesty.com
Listings
Overview
Our Network
With direct integrations to the industry’s top booking channels and our Marketplace of third-party vetted solutions that further optimize your operations, we provide the foundation your vacation rental business needs to grow and scale.
New channels
Our Marketplace Partners
From OTAs to third-party management tools, solve every last need of your business with seamless integrations to help you grow your business.
And over 140 more!
www.guesty.com
OTAs
Operations team.
Task Management
Our in-house, mobile-based Task Management feature allows you to schedule and monitor recurring or one-time assignments for your Operations team.
Benefits
Centralized management of all operational tasks within one app that’s native to your PMS
Benefits
Live updates on the status of every assigned task
Centralized management of all operational tasks within one app that’s native to your PMS
On-the-go notifications to your team
Live updates on the status of every assigned task
Easy access to any important listing, reservation or task-related information
On-the-go notifications to your team
In-depth reporting on all operational tasks
Easy access to any important listing, reservation or task-related information
Analytics Automations
Guest Inbox Home Owner Inbox Unified Inbox
Guest Questions Come in, Answers Found... All in one screen!! ... Yes... That easy!
Reservations & Billing
Calendar Multi Unit Date
Guesty's Damage Protection
Gain peace of mind knowing your units are covered from guest damages.
Guesty's Damage Protection
Gain peace of mind knowing your units are covered from guest damages.
Guesty’s Damage Protection is a property manager-centric offering. We cover every short stay reservation regardless of booking source and give you a full 30 days after checkout to file any claim even while you host additional guests.
Guesty’s Damage Protection is a property manager-centric offering. We cover every short stay reservation regardless of booking source and give you a full 30 days after checkout to file any claim even while you host additional guests.
Choose the best
Choose the best
plan for your unique needs
plan for your unique needs
coverage
options Coverage up to Coverage up to Coverage up to Coverage up to Deductible Deductible Deductible Deductible Bronze $3,000 $5,000 $10,000 $20,000 $0 $0 $0 $0 Silver Gold Platinum Best Value Cost per reservation Cost per reservation Cost per reservation Cost per reservation $45 $50 $60 $75
Coverage
coverage
Coverage options Coverage up to Coverage up to Coverage up to Coverage up to Deductible Deductible Deductible Deductible Bronze $3,000 $5,000 $10,000 $20,000 $0 $0 $0 $0 Silver Gold Platinum Best Value Cost per reservation Cost per reservation Cost per reservation Cost per reservation $45 $50 $60 $75
Zero
Eliminate unwanted friction by removing the need for large security deposits
Damage Protection plans are fully integrated within Guesty's platform
Transform Risk Into Opportunity Multichannel Coverage
Offer Damage Protection as a premium, added value service to your hosts & owners
Our wide-ranging, channel-agnostic solutions cover every type of inventory
What do we cover?
We cover you from damages incurred to your property's contents
Broken window
Stained rug
reach out to your Guesty point of contact for further information.
Broken appliance $300 $140 $500
For a more detailed breakdown of terms & conditions and full coverage details,
Full Protection,
Friction Seamless Integration with the Guesty Platform
24/7 Guest Communication Services
We'll take care of your guests so you have time to take care of everything else.
24/7 Guest Communication Services
24/7 Guest Communication Services
We'll take care of your guests so you have time to take care of everything else.
We'll take care of your guests so you have time to take care of everything else.
We'll take care of your guests so you have time to take care of everything else.
Guesty's Guest Communication Services (GCS) experts will handle your guest communications from A to Z. Our team is trained in service excellence & hospitality, and our unique approach allows us to consistently provide your guests with accurate and speedy service.
Guesty's Guest Communication Services (GCS) experts will handle your guest communications from A to Z. Our team is trained in service excellence & hospitality, and our unique approach allows us to consistently provide your guests with accurate and speedy service.
Guesty's Guest Communication Services (GCS) experts will handle your guest communications from A to Z. Our team is trained in service excellence & hospitality, and our unique approach allows us to consistently provide your guests with accurate and speedy service.
GCS will allow you to have the time you need to focus on growing your business, knowing that your guests are taken care of.
GCS will allow you to have the time you need to focus on growing your business, knowing that your guests are taken care of.
Guesty's Guest Communication Services (GCS) experts will handle your guest communications from A to Z. Our team is trained in service excellence & hospitality, and our unique approach allows us to consistently provide your guests with accurate and speedy service.
GCS will allow you to have the time you need to focus on growing your business, knowing that your guests are taken care of.
Guesty's Guest Communication Services (GCS) experts will handle your guest communications from A to Z. Our team is trained in service excellence & hospitality, and our unique approach allows us to consistently provide your guests with accurate and speedy service.
How we help you:
GCS will allow you to have the time you need to focus on growing your business, knowing that your guests are taken care of.
How we help you:
GCS will allow you to have the time you need to focus on growing your business, knowing that your guests are taken care of.
How we help you:
How we help you:
24/7
Service
Booking
Checklist
How we help you:
Screening Checklist
Approve or decline bookings based on your criteria
Screening
Approve or decline bookings based on your criteria
Approve or decline bookings based on your criteria
Screening Checklist
Booking Maintenance
Adjust bookings to meet special requests
Adjust bookings to meet special requests
Adjust bookings to meet special requests
Booking Maintenance
Around-the-clock communication with guests on your behalf
24/7 Service
Around-the-clock communication with guests on your behalf
Orchestrate additional payments that may be required post-booking
Orchestrate additional payments that may be required post-booking
Orchestrate additional payments that may be required
Screening
Approve or decline bookings based on your criteria
Arrange Resolutions Human Touch
Approve or decline bookings based on your criteria
Present your guests with the human touch that guarantees they feel valued
Present your guests with the human touch that guarantees they feel valued
Present your guests with the human touch that guarantees they
Adjust bookings to meet special requests
Message
Adjust bookings to meet special requests
Message Automation
Customize automated replies to common guest inquiries
Arrange Resolutions Human Touch Message Automation
Checklist Booking Maintenance
post-booking
feel valued
Checklist Booking Maintenance Arrange Resolutions Human
Touch
Message Automation
Around-the-clock communication with guests on your behalf Services
We'll take care of your guests so you have time to take care of everything else.
Maintenance Arrange Resolutions
Screening
Human Touch
Automation
Customize automated replies to common guest inquiries
Around-the-clock communication with guests on your behalf Service
24/7 Communication Services
Customize automated replies to common guest inquiries
Around-the-clock communication with guests on your behalf
24/7 Service
24/7 Service
Orchestrate additional payments that may be required post-booking Present your guests with the human touch that guarantees they feel valued How you benefit: Case study: less talk, more bookings LET US TAKE IT OFF YOUR HANDS! Avoid cancellations and increase conversion rate Beat the competition by responding to inquiries first Boost your Airbnb Superhost status Spend more time focusing on growing your business 90 Days 17,959 questions and enquiries from clients 114 Listings 215,508 minutes answering messages Customize automated replies to common guest inquiries
GuestyPay. Payment Processing Designed for Hospitality
Process payments seamlessly and securely with an all-in-one payment solution designed exclusively for your business needs.
Payment Processing
Just Became a Whole Lot Easier
Risk Mitigation
Protect your cash ow and minimize risks backed by a dedicated payments operation team constantly monitoring and agging market threats.
Seamless Payments
Enjoy a more streamlined payment experience that ensures business continuity and prevents transaction failures.
One Central Hub
Gain full control and transparency of your payments on one platform minus the hassle of dealing with a 3rd-party provider.
Industry Speci c
Bene t from a platform designed by hospitality experts for your unique business needs and pain points.
One Secure Solution for All Your Payment Needs
Chargeback management
Accessible payments reconciliation
Certi ed with leading banks
End-to-end credit card veri cation
Dedicated payment experts team
Advanced payment reporting
