Manager of Housing Administration

General Description: The Manager of Housing Administration will be responsible for leading the administration of housing technology solutions to support day -to-day residence life functions as well as recruitment and application processes. This position will support housing related systems, specifically StarRez, and work collaboratively with Information Technology, Eagle Card Services, and Apogee on additional housing systems. The Manager will utilize high levels of technical skill to create increased efficiencies and improved operations for both students and staff in University Housing. This position reports to the Associate Director of Housing Administration.

Job Specifications/Required Qualifications:

• Bachelor’s Degree;

• One (1) year related full-time work experience;

• Knowledge of structured query language;

Preferred Qualifications and Professional Knowledge, Skills & Abilities

• Direct experience in working with StarRez database;

• Three (3) years of related full-time work experience;

• Effective communication (verbal and written) and organizational skills;

• Strong ability to establish and maintain effective collaborative working relationships with multiple constituents, including campus offices, students, staff, and various other community groups;

• Ability to move objects up to 25 lbs. with or without reasonable accommodation.

Remuneration/Benefits:

The Manager of Housing Operations position is a twelve-month position. Salary is commensurate with experience (expected between $50,000 and $63,700). A state employee benefits package is also included.

Duties and Responsibilities:

A. Systems Support:

• Responsible for the oversight and management of housing systems in order to increase efficiencies across departmental operations. Systems in use include but are not limited to StarRez, LenelS2, and DruidAI.

• Develop and maintain testing plans, process documentation, implementation and integration documentation in collaboration with housing staff.

• Serve as primary access manager for systems account requests approving the creation of accounts and auditing accounts on a monthly basis.

• Drive the enhancement of StarRez PortalX web applications to streamline housing processes.

• Work collaboratively with Residence Education leadership team to enhance the development and use of StarRez modules for student interactions and programming initiatives.

• Serve as a primary administration for access control systems for University Housing.

• Develop and maintain reports and automations within the StarRez environment to ensure timely updates are completed based on business processes.

• Troubleshoot processes in collaboration with IT Services, Office of Admissions, and other campus resources.

B. Solutions Management:

• Assist in the development of submissions by University Housing for Technology Fee requests.

• Maintain the University Housing technology inventory in AssetPanda and coordinate device replacement procurement and installation with appropriate parties in IT Services.

• Participate in university and departmental initiatives regarding automation and utilization of DruidAI solutions.

• Create and maintain policies and procedures associated with requests for information, reports, and automations.

• Assist in the maintenance of the University Housing website and intranet resources.

• Participate in annual training efforts with University Housing staff to ensure that policies and procedures are correctly communicated and to learn of potential improvements to processes.

• Serve on University and Departmental committees as assigned.

• Some evening and weekend work required.

D. Other Responsibilities

• Respond to any departmental needs in the absence of the Associate Director of Housing Administration

• Perform other duties as assigned by departmental leadership.

Interested candidates must apply via the Human Resources website for consideration. Please visit jobs.georgiasouthern.edu to apply.