Here is the new Outsourcing&More – paper copies are already distributed. This time we have focused on Call and Contact Centre industry, as well as Wielkopolska Region, City of Poznan, Pila, Radom, “I choose Kielce” foundation and co-working. We have interviewed Vice President of Poznan – Mr. Jerzy Stepien, Head of MAN Accounting Centre – Mr. Wojciech Skrudlik and Head of Linkleaders – Tomasz Podolak. You will also find publications concerning intercultural negotiations and social media supporting customer services.