The newsletter from Advanced Technology Services UK
ProActive
JANUARY 2014
Earn ÂŁ1000 when you introduce ATS See inside
Advanced Technology Services UK (ATS) who have been delivering maintenance services for some of the world’s largest manufacturers for over 25 years have continued their success in the UK and have achieved world class service at two of its Eaton sites. Every production facility in the UK differs in its size, machinery, personnel and production goals and ATS prides itself on working to understand how they can best meet the needs of each individual site. Working with the site management teams at the two Eaton sites in Havant and Titchfield ATS have implemented tailored pro-active maintenance plans, improved communication and delivered against the individual site plans.
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Derek Hill the Managing Director of ATS in the UK commented that “at each of our sites we recognise the important role that maintenance plays in reducing the overall cost of production and allowing us to achieve our contractual cost saving targets. We achieve this through the use of modern diagnostic equipment, improvements to machinery efficiency, up-time and costs which allow us to deliver a good return on investment to our customers. “ ATS use the international standard Net Promoter Score (NPS) to measure customer satisfaction. The NPS is a customer loyalty metric which when calculated gives you an international benchmark of how you are performing against organisations large and small. The survey works out if your customers are promoters or detractors through the simple question “Would you recommend ...”. A score of over +50 is seen to be excellent, +70 is seen to be world class.
As well as measuring their NPS against customer feedback, one area that ATS has focused on is to ensure the Pro-active Maintenance strategy is aligned with the overall production strategy. Surprisingly, ATS have found that many manufacturers have not achieved this and the impact can be quite significant. At Titchfield there is a history of good performance and strong customer relationships, Steve Harnett, the ATS Site Manager for Titchfield decided it was important to focus on improving awareness and engagement of stakeholders across the site, including those not normally engaged in maintenance. In addition, Harnett focussed on critical machines, improving communication, and a programme of planned continuous improvement activities. The ATS Titchfield team have definitely impressed Eaton over the last year as they scored +83 in the latest survey. Armando Tellez the UK Operations Director for Eaton Aerospace and responsible for the site at Titchfield commented that the high levels of customer service achieved by ATS not only provided a level of confidence for himself but also the rest of the operational team. The good supplier relationship and ATS performance has enable ATS to assist the site with regards to improvements in the operational performance in 2013. involves, trust, open communication and a willingness to go the extra mile - ATS have shown they can deliver this.�
At Eaton in Havant ATS faced a significantly different challenge - their initial NPS score in January 2010 was -87.5. By November 2013 this had been turned around to +71 a remarkable achievement in just three years. The approach was to focus on making Health and Safety a priority, gaining the team the confidence across the site. Interestingly, the ATS Site Manager for Havant Allen Castro, also introduced a policy of saying No! Castro noted that “it was necessary to manage expectations, so that the customer recognised when we agreed to an activity it would be completed, but ad hoc requests or demands could no longer take priority.� This supports and reflects the ATS cultural commitment to pro-active as opposed to re-active maintenance. Communication has improved and ATS are now invited to all key site meetings. Mark Foreman, Site manager of Eaton Havant agreed saying
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Live safety Our first priority
HAZARD
OF THE MONTH
WINNER Awarded by Allen Castro
Mike Ford – Open guarding Congratulations to Mike Ford – Supervisor at Eaton Titchfield, for winning Hazard of the month in November. Whilst carrying out a Pre-Task Analysis, Mike noticed the rear hinged guard on the machine had been left open despite the fact the machine was switched on and running at the time. This carried a significant risk as it meant that anyone could gain full access to the rear of the machine whilst it was in operation, potentially causing a fatal crushing injury if entered. Mike immediately stopped and isolated the machine, securing the hinged guard with tamper proof bolts to prevent it happening again. Mike also duplicated this improvement on the T0292-A machine, as the hinged guard on this was not fully secured. A great spot of an immediate danger combined with an instant engineered solution - well done Mike. 04
ATS Supervisor - Mike Ford
Critical
FINDS Preventative Activity save considerable downtime & scrap at CAT A work request for an electrical fault on Machine 2191 Spline Miller on Cell 9/3 at Caterpillar Wolverhampton was received as the machine would not run due to a tripped breaker. After resetting the breaker, Kevin Barrow (Technician at Wolverhampton) and Andy Plant (Supply Specialist at Wolverhampton) stopped by the machine to verify it was working correctly and give it a brief over-all inspection. During the inspection it was found that the belts were badly worn due to a loose pulley on the rear of the machine. The team quickly took to changing the belts from stock and the machine was back in operation within the hour.
Andy Plant (left) and Kevin Barrow (right) Had the belts snapped, the cutters would have stopped and the machine continued to feed, potentially breaking the cutter and scrapping the part. This would have caused considerable downtime and expense, but was avoided due to the diligence of the ATS team working on the machine.
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Delight customers Rapid response at Caterpillar Wolverhampton recognised
During a customer audit at Caterpillar
Within the same day the request was
Wolverhampton in December, it was raised
made, the ATS team designed and
that operators were removing the Perspex
manufactured a hinged flap, which would
guarding on the Orange wash in assembly in
allow the operator to access the oil without
order to gain access for oil samples. Not only
removing the Perspex screen. The hinge
was this a timely process for the operators,
was fitted and trialled the same day, with
but it was creating a potentially hazardous
minimal effect on production. The customer
situation. ATS were asked to investigate this
was delighted with the results, and this is
further and find a solution that made the
reflected in the Customer Satisfaction card
process safe and efficient.
received (see above).
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Developing people Performance Review Changes 2014 The performance review process is important to ATS as it is a key part of developing our employees and therefore our business. Ginny Baker is our HR Manager of Organisational Development based in Chicago. Ginny is responsible for succession planning, performance management and organisational design strategies. One of the most recent talent projects that Ginny has been involved in is the redesign of our performance evaluation process which was announced in November 2013.
Some of the key changes include: • The performance cycle has been set from January to December each year • The review categories have been revised to focus on skills and abilities, improving the relevance of the performance review content • Merit increases are being given at a separate time from the performance evaluation, allowing managers and employees to focus solely on performance and development • All employees will now have a common, focal point review date in 2014 One of the advantages to the focal point system is that individual performance is more closely aligned to organisational objectives and results.
Ginny Baker - HR Manager The redesign was in response to our employee engagement survey results which indicated that many of our employees wanted a more effective performance review process. A number of employees stated that the evaluation form was difficult to navigate and cumbersome to complete. Others expressed concerns about the relevance of the review categories and some asked for more frequent and meaningful performance feedback.
Ginny Commented “The new performance management system in Workday reflects the efforts, and input, of many individuals across all levels of the organisation. Ease of form navigation and the relevance of form content were two major concerns with our previous system. The new performance review format in Workday represents a real improvement in both those areas. ATS is, of course, a continuous improvement organisation. The next year will be spent gathering feedback on the new performance management processes with the intent of implementing further process enhancements based on employee feedback.”
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Enhance processes Successful Joint Kaizen event at Eaton Brierley Hill Dave Swain, Ben Davies, and Emily Mathews recently participated in a customer driven 5-day Kaizen event at Eaton Brierley Hill in November 2013. The event took place in the D7 Arc area, and ATS were asked if they could support the customer. The objective was to generate Lead Operator standard work, update and create new Preventative Maintenance schedules, generate new TPM’s for operators and design and agree a new layout for area. The team also carried
out numerous problem solving activities which identified several root causes to some of the on-going issues cell operators had been experiencing. Both ATS and Eaton achieved significant savings from the event, and Eaton already have plans to carry out a follow up event, supported by ATS, in 2014.
From Left to right: Richard Brookes - Tony Cartwright - Paul Gorman - Gavin O’Shaughnessy - Jeff Nelson – Ian Reece - John Palmer – Dave Swain – Emily Mathews - Ben Davies - Dale Webb - Ali Yafie Dan Kavanagh. And Sitting; Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
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Demonstrate leadership ATS UK wins Best Company One To Watch for the second year! “ATS UK have been awarded the coveted “One to Watch” status from Best Companies for the second year. The accreditation for “One to Watch” is determined by a focus on workplace engagement. To be considered for this award, a confidential employee survey is undertaken, the results are then analysed by Best Companies who award a rating depending on how engaged employees are. Thank you to all of those that participated in this independent survey and provided feedback.
Our goal in 2014 is to achieve a star rating with Best Companies, which will move us from being in the “One to Watch” category into the “Best Companies” category.” Derek Hill, Managing Director, ATS UK
Our mission this year is to use the feedback and guidance from the surveys to further improve our employee engagement at ATS. We are proud of the improvements made over the last year, and recognise this is part of our continuous improvement journey and needs to remain a top priority.
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Driving
inn vation Small Changes - Big Impact at Eaton Titchfield!
Innovation do es not necessarily mean a complete change to thinking or design, it can be a simple improvement to the way we work which improves the activity or process and delivers enhanced value for our customers.
This innovation taken from our customer Eaton, may seem simple but it will reduce audit times, and improve visual management on site.
At Eaton Titchfield, they are trialling an innovative approach to Five S, which they have adopted from one used across Eaton. This would involve replacing the current audit sheet with a visual quick assessment using photographs and a red, amber, green scoring. A sample of the Eaton inspired 5S audit is shown opposite. James Milne of Titchfield noted that the old audit sheet did not account for all work areas, in particular the office and procurement, the new process will and can also be completed more quickly, reducing time and cost. ATS Titchfield are currently testing the new approach to Five S in the machine shop and will roll out to the site if it is felt to be working in the New Year. 10
ATS Technician - James Milne
Ultrasonic Analysis at Reddings Lane creates cost saving In December, Steve Sale, Site Supervisor at Eaton Reddings Lane led a two day predictive analysis event using Ultrasonic equipment to locate air leaks in and around the factory. Using specialist equipment, Steve was able to detect 13 air leaks which were repaired within two days, and a further 2 leaks which
have been highlighted to the customer for further improvement. The 13 air leaks were all repaired within two days, and the results delighted our customer. A level 1 cost saving of ÂŁ6698.42 was achieved, and plans are being made to carry out a follow-up event in the New Year.
ATS Technician - Steve Sale
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ATS Global
e
FACTORY CONNECT
Advanced Technology provides 24x7x365 support worldwide
Advanced Technology Services eFactory
do remote repairs around the country.
Connect technician Jared Worthington and
When you contract with some of the largest manufacturers in the country, you learn that saving time means saving money.
technical training specialist Pete Franciskovich demonstrate the capabilities of the eFactory Connect system. The company provides maintenance and technology work for other companies and, as shown in the training
Read full article here http://www.pjstar.com/article/20140111/ BUSINESS/140119923/0/SEARCH
video on the screen on the wall, are able to
Billy Whiting wins the ATS International Outstanding Employee of the Year Award Huge congratulations go out to Billy Whiting who has this week won the overall ATS Outstanding Employee of the Year Award against tough global competition. This is testimony to his outstanding contribution to the business over the last year. Billy was a deserving winner of the overall award, 1of 14 across the whole of ATS it is great that so many of our UK team got recognised. Further recognition and congratulations go out to the other nominees from our team in the UK that were highly commended:
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Allen Castro
Andrew Grace
Paul Setterfield
Emily Mathews
Tracy Coombes
Mike Ford
Karen Mattingly
David Hikin
Video message to Billy from US colleagues https://www.dropboxcom/ so57ymzbpf2d24op/ Billys%2Bloopers%20Extended%20 Version%2HiResm4v?n=45972115
COST SAVING OF THE MONTH
Stefan Korn - Achieves excellent cost saving
ATS Technician - Stefan Korn
Congratulations to Stefan Korn, Technician at Eaton Havant, for winning cost saving of the month in December 2013. Due to permanent use, heavy handling and an oily environment on test rigs 0747 and 0750, components such as push buttons, switches and the indicator lamps, had become very worn and unreliable. Wiring attached to the components was also worn and brittle which would have eventually failed completely had they been left. During 2013, there were 7 different breakdowns relating to poor components on the rigs, each with an average breakdown time of 16 hours. In order to eliminate this downtime, Stephan has replaced all the component parts and old wiring, as well as positioning the wires to allow for easy rectification in the future.
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CULTURAL COMMITMENT Live Safety
January Karen Mattingly
02/01
Mark Deveney
13/01
Steve Harnett
19/01
Martin Holden
23/01
Colin Samson
31/01
DeveloTIN p People CON UOUS Enhance Processes
Drive Innova tion ENT IMP ROV EM Nurture Relationships
Demonstrate Leadership
Deliver Results
February Tim Austin
Allen Castro Mike Ford
Delight Customers
24/02
A Way of Business, A Way of Life.
27/02
26/02
John Greenwood
18/02
Charles Petty
13/02
ÂŁ1000 BONUS is waiting for you Did you know that there is a ÂŁ1000 bonus available to all staff for the successful introduction of new business? So if you have a contact in another manufacturing company that you believe would benefit from working with ATS, simply contact Keith Edmonds on kedmonds@advancedtech.com
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Purchases Puzzle
?
Happy New Year! I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill), they will split the prize money.
Now for a bit of Dingbats to start off the New Year. The person with the highest score will win. In the event of a tie, the money will either be split between the winners or a tie-break question will be sent out!
Winner - Ella Burns
Dingbats are visual word puzzles from which a well known phrase or saying has to be identified. For example the following would be “Hot under the Collar�
Please email your answers to Gemma Turner - GTurner@advancedtech.com Good luck! 15
www.advancedtech.com Advanced Technology Services UK Ltd Unit 4 Beechwood Cherry Hall Road Kettering Business Park Kettering Northamptonshire NN14 1UE Phone: +44 (0)1536 311650 Email: info@advancedtech.com
Key Contacts Managing Director Derek Hill djhill@advancedtech.com Sales & Marketing Keith Edmonds kedmonds@advancedtech.com Continuous Improvement Steve McCarthy smccarth@advancedtech.com Human Resources Gemma Turner gturner@advancedtech.com +44 (0) 1536 311657 - Direct +44 (0) 7527 289917 - Mobile +44 (0) 1536 416965 - Fax