PROJECT PROFILE BY HANNAH GOOCH
GREAT CUSTOMER SERVICE WORKS FOR GROUND WORKS
At dusk, more than 30 lighting elements, including some in the pool, are revealed. Ryan Hattaway/Ground Works Land Design
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o thrive in the green industry, innovative designs and unwavering customer service must go hand in hand. For Ground Works Land Design, that isn’t a problem. The Westlake, Ohio-based landscape and design firm has made a name for itself in its 13 years of service by creating dramatic outdoor living spaces and prioritizing customer satisfaction. “Our clients come to us because they know, no matter the size or scope of the project, they will receive top-notch customer service through our proven process,” says Joseph Stark, marketing director, Ground Works Land Design. The firm recently completed a project in Westlake, Ohio, where Senior Designer Brandon Kliment
28 GREEN INDUSTRY PROS
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APRIL 2022
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led the charge. The customer’s high-end vision included a resort-style pool and backyard. “Our goal was to provide our client with a large-scale backyard transformation that appropriately blended modern elements with the home’s classic surroundings,” Stark says. “We agreed to place water as the focal point and seamlessly work around the resort-style pool. We were expected to finish every inch of the backyard surrounding the pool after its installation. The client had a specific style, which included premium finishes, and through our design process and ongoing customer meetings, we delivered.” To get the job done, the team used excavators, skid steers, mini track loaders, concrete buggies and jumping-jack tampers,
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