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MARCH | APRIL 2017

Innovation and the Canadian Health Care System


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advocate MARCH | APRIL 2017 WWW.GREATERKWCHAMBER.COM

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EDITOR-IN-CHIEF:

FEATURE

Sanctuary Refugee Health Centre - The Case for What We Do

Art Sinclair

Dr. Michael C. Stephenson

EDITOR:

FEATURE

DESIGN AND PRODUCTION

How Digital Health Tools Impact a Patient's Journey in our Region

M&T Printing Group

Dr. Mohamed Alarakhia

PHOTOGRAPHY:

Heather Hutchings

Adamski Photography

FEATURE

Mental Health and Policing: It Takes a Community to Make a Difference Chief Bryan Larkin, Waterloo Regional Police Services

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FEATURE

Ontario Chamber Leading on Innovation in Health Care Ashley Challinor

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PROFILE

Daring to be Different

David MacLellan – dmaclellan@greaterkwchamber.com Don Critelli – dcritelli@greaterkwchamber.com Karen Cross – kcross@greaterkwchamber.com CONTRIBUTING WRITERS:

Dr. Mohamed Alarkhia, Ashley Challinor, Feridun Hamdullahpur, Chief Bryan Larkin, Rosa Lupo, Jenna Petker , Ian McLean, Art Sinclair, Dr. Michael C. Stephenson PHOTOGRAPHY: Adamski Photography & Tina Geisel

Feridun Hamdullahpur

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ADVERTISING AND SALES:

CONTRIBUTORS:

FEATURE

Teri Egerdeen

2017 Membership Milestones

ADVERTISING AND COPY DEADLINES:

March 17, 2017 for May-June 2017 July 21, 2017 for September-October 2017 September 22, 2017 for November-December 2017 SUBSCRIPTION AND BACK ISSUE INQUIRIES:

Darlene Jones djones@greaterkwchamber.com SUBMISSION POLICY:

departments 4 5

MESSAGE FROM THE CHAIR

Planning for the Future of the Chamber and Community

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Rosa Lupo

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MESSAGE FROM THE PRESIDENT

All Levels of Government Must Collaborate to Meet Healthcare Challenges Ian McLean

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ADVOCACY

Negotiating Health Care in the National Interest Art Sinclair

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Jenna Petker

WinterNetworking NEW MEMBERS

December 1, 2016 to January 31, 2017

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PERSPECTIVE ON HEALTH CARE

Welcoming the McMaster MD Class of 2019

NETWORKING

Proposals and articles are accepted via mail or email c/o Editor - Advocate. Please do not send originals. All contributors articles must be accompanied by a head shot in a jpg file and a 40 word author’s bio.

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EVENTS

Mark Your Calendar MEMBER NOTABLES

Chamber Members Achieving Success

C/O

ADVOCATE - PUBLICATIONS OFFICE 80 QUEEN STREETE NORTH, PO BOX 2367 KITCHENER, ONTARIO N2H 6L4 519.576.5000

The Advocate is a bi-monthly membership benefit publication of the Greater Kitchener Waterloo Chamber of Commerce. Advertising content and the views expressed herein are those of the contributors and do not constitute endorsement by the Chamber. The Advocate follows the Canadian Code of Advertising Standards (1990), copies are available through the Publisher. The Chamber cannot be held responsible for any errors or omissions that may occur and has the right to edit material submitted. The Chamber will not accept advertising with competitor comparison claims and has the right to refuse advertising that is deemed to be false, misleading, or inappropriate.

advocate MARCH | APRIL 2017

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message from the chair

Planning for the Future of the Chamber and Community BY ROSA LUPO The future effectiveness of the Greater Kitchener Waterloo Chamber of Commerce and our capacity to serve is dependent on our ability to act on the interests of the membership. As the second largest Chamber of Commerce/Board of Trade in Ontario and among the ten largest nationally, our membership base is diverse and inherently carries a wide range of interests. Articulating and advancing those concerns is our challenge. For the past few months, the Chamber Board and staff have been engaged in a new strategic planning process. We are examining past objectives and goals for the organization and determining the effectiveness of our programs, where our resources should be allocated, and how we interact with our partners and stakeholders throughout Waterloo Region. Our Chamber has been an outstanding advocate for the local business sector and community at large. The new Light Rail Transit system, a planned Highway 7 between Guelph and Kitchener, and expanded GO rail passenger service are all the result of our Chamber lobbying on behalf of the business community in Kitchener-Waterloo. You have told us that ensuring your employees arrive on time and free from the stress of commutes in neighbouring Ontario cities is critical for productivity and an improved working environment. Also, local manufacturers and related businesses need to move their products to meet extremely tight production and assembly schedules. Urban congestion, delays and cancellations all cost money for all partners across the supply chain. Four years ago, the C.D. Howe Institute estimated that the annual cost to the economy of traffic congestion in the Greater Toronto â&#x20AC;&#x201C; Hamilton Area to be $7.5 to $11 billion annually. The Ontario government predicted in 2006 that the population of Waterloo Region will increase by over 50 percent to 730,000 people by the year 2031. We cannot expect to solve the problems of congestion once new people and businesses arrive in our community. Proper urban planning, which our Chamber has promoted, will ensure that the problems of many other major urban centres in Canada are avoided in our community and will provide a competitive advantage for local business.

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Not unlike the businesses and employers who compose our membership, we as an organization have to demonstrate leadership and a capacity for innovation. Communicating with our membership, local governments, Queenâ&#x20AC;&#x2122;s Park and Ottawa is a constant issue as new technologies continue to evolve. The Chamber wants to ensure its relevancy as the voice of businesses in the betterment of the Greater Kitchener Waterloo community. Our strategic planning sessions have focused on involvement of all stakeholders â&#x20AC;&#x201C; businesses (both large and small), universities, colleges, hospitals, employers and partnerships with other non-profit organizations. We all need to work together to achieve the continued success of this region on the global map. Above all other factors, our effectiveness as an organization is dependent on constant feedback from the membership. Do not hesitate to inform us on what is working, what is not working, and please contact me, any board remember, or Chamber staff person to express your views. We are an inclusive organization that acts in the interest of the membership. The Board looks forward to your input as we move forward as an organization and community.

ABOUT THE AUTHOR

Rosa Lupo CHAIR, BOARD OF DIRECTORS

Rosa Lupo is a partner at the global law firm of Gowling WLG (Canada) LLP who practices in the area of corporate commercial law. She is enthusiastic about helping businesses and owners grow, expand and thrive.


message from the president

All Levels of Government Must Collaborate to Meet Healthcare Challenges BY IAN MCLEAN As the population of Waterloo Region continues to grow and our population changes, the fiscal pressures for all levels of government to deliver cost-efficient services escalates as well. Perhaps the most significant challenge is the health care portfolio. Generally the federal government transfers funds to the provinces who in turn manage the massive provincial healthcare system with primary and specialist services. The municipal level of government maintains an interest through their on-going responsibilities for public health and emergency services. In the Region of Waterloo, the business sector has assumed a major leadership role in the provision of primary health care through our on-going family doctor recruitment efforts. The Chamber has been highly successful in reducing the number of local residents seeking a family doctor from 40,000 to 15,000 over the last number of years, however the work has not concluded. As more family physicians get to retirement age and with projected population increases these recruitment efforts continue to be an important community issue to address. Local employers have recognized the importance of recruiting family doctors and having a strong primary care network to attract new businesses and employees. Support from business and all levels of government is imperative. It is important that the provincial government conclude negotiations with Ontario doctors on a new fee for service agreement. Uncertainty over this on-going issue has negatively impacted recruitment activities into all Ontario communities, particularly professionals from other Canadian provinces as physicians are not certain how the province of Ontario will compensate doctors. This is a significant issue for the future of provincial health care and demands immediate attention.

workplace pension plans, the business sector and governments in general have worked to offer improved retirement incomes for a larger number of Canadians. The same principle should continue to apply to health and dental benefits. All levels of government should be implementing policies that expand rather than restrict coverage. This policy idea is especially harmful to small business in Canada. Many small employers in the local technology sector have to compete with larger employers for limited pools of talent. Matching salaries and benefits are a chronic challenge so a national policy framework which will make benefits more expensive is not warranted. Secondly, employer health plans provide preventative measures that ultimately keep people out of provincially administered and financially challenged primary care systems. We are pleased that aggressive lobbying efforts resulted in the federal government abandoning the idea of taxing benefit plans. Two decades ago, the Quebec government started taxing benefit plans and the results have been overwhelmingly negative for workers and businesses. A twenty percent drop in coverage is estimated, impacting employee pay cheques and coverage levels. We are pleased that this pattern will not repeat itself. As our population ages and the need for enhanced benefit programs rises, this idea was unwelcome, unwise and bad for workers and businesses. The future of the provincial and national health care systems has arrived at a serious crossroad. Government choices have to be made however they must be fiscally responsible and in the best interest of employers, provincial governments and taxpayers.

Health care issues are not confined to primary care services administered through the Ontario government. In December of last year, national media reports indicated that the federal government is reviewing all major tax credits and exemptions within the framework of making the taxation system fair and equitable. ABOUT THE AUTHOR

One measure that the federal government floated was to end the tax exemption on workplace health and dental benefits which would generate $2.9 billion for the national treasury if eliminated. However, such a decision would have wide ranging and negative impacts for both employers and employees across Canada.

Ian McLean Ian is President and CEO of the Greater Kitchener Waterloo Chamber of Commerce

Taxing drug plans, health and dental benefits would have made these programs more expensive for employers to offer. Like advocate JANUARY | FEBRUARY 2016

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advocacy

Negotiating Health Care in the National Interest BY ART SINCLAIR By the time the March-April edition of the Chamber Advocate is circulated in early March, the issue of funding Canadian health care may be resolved. Or may not. If the matter is resolved, then all provincial ministers, ministry/department officials and Premiers offices will be highly relieved. Stakeholders from hospital presidents to family doctors across Canada should possess a higher sense of security. Regardless of the status of this national agreement, the negotiations have been a process of futility for Canada’s largest provinces. In 2004, Ottawa and the provinces/territories signed a ten year Accord which outlined the level of health care funding from the federal government to the provinces. Obviously that agreement has expired and some of us probably recall that negotiating a new deal was a major issue in the 2015 federal election campaign. The incumbent Harper administration was soundly criticized for not negotiating anything with the provinces, however post-election the Trudeau government is finding the entire federal-provincial arena far more complex than anticipated. The accord was apparently moving to a conclusion in December of 2016 when all Finance and Health Ministers met in Ottawa to hopefully secure a new funding formula. It should be remembered that negotiations between Ottawa and the provinces continue daily on everything from post-secondary education to social programs to farm subsidies. Health care, because of the billions of dollars it consumes, generates a disproportionately high level of media and public attention. Specific issues for this agreement include home care for an aging population and mental health programs. What makes the current round of debates unique is the evolution of discussions post-December meeting. By the end of January New Brunswick, Nova Scotia, Newfoundland, the three northern territories and Saskatchewan completed bilateral deals with Ottawa, leaving the remaining five most populated provinces in highly vulnerable positions. Ironically Saskatchewan and Manitoba would not sign the pan-Canadian framework on climate change, with Manitoba claiming they wanted to address health care first. These negotiations are never straight-forward and simple.

In that election Dalton McGuinty probably pushed himself farther into a national vote than any premier in Canadian history, organizing a non-partisan campaign to make all political parties aware of the inequities in fiscal federalism. The Ontario government claimed at that time nine years ago there was an $11.8 billion difference in what Ontario taxpayers sent to Ottawa and what the province received back in terms of transfer payments. The message was Ontario voters should vote in a federal election on who will deliver for Ontario. The counter argument is that in a federal election voters should support the parties and policies that are best for Canada. This Ontario first approach was highly ridiculed in Alberta where an oil boom was commencing and central Canada manufacturing jobs started to disappear Two decades ago, when I worked as ministerial staff at Queen’s Park, I recall attending a federal-provincial ministers meeting in Charlottetown. At a reception I spoke with a Deputy Minister from New Brunswick who reminded me that the biggest difference between Ontario and the Atlantic provinces was people. Eastern businesses have constant challenges in securing domestic markets for their products while central Canada does not. Also, this individual could not understand how Ontario could generate double-digit billion dollar deficits. But we did in the 1990s (Bob Rae) and still do. In the final analysis population matters. Or does it?

ABOUT THE AUTHOR

Art Sinclair Art is Vice President Policy and Advocacy for the Greater Kitchener Waterloo Chamber of Commerce.

The Saskatchewan deal in mid-January initiated a response from the remaining five provinces – BC, Alberta, Manitoba, Ontario and Quebec – indicating there remains an interest on securing a long term and fair multilateral agreement with Ottawa. The current negotiations are eliciting memories of the Ontario government’s efforts within the 2008 federal election campaign to secure better agreements on all areas of transfers. advocate MARCH | APRIL 2017

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perspective on health care

Welcoming the McMaster MD Class of 2019 BY JENNA PETKER The Greater Kitchener Waterloo Chamber Health Care Resources Council welcomed the first 15 undergraduate medical students – the Class of 2010 – when they arrived in Kitchener in 2007 to begin their first year studies at the new Waterloo Region Campus of the Michael G. DeGroote School of Medicine. Since 2007, we have welcomed nine more classes and have seen seven classes graduate and move onto residency programs. A number of these graduates pursue family medicine over other specialties and many earn placements in the K-W Family Medicine Residency Program. This past December the Chamber again sponsored the School’s annual Welcome Dinner & Faculty Awards Gala for the 28 first year undergrads – the Class of 2019 – at the Inn of Waterloo. The event was also sponsored by Mac-Care and our counterpart recruiter in Cambridge & North Dumfries, Doctors4Cambridge. Recognizing Outstanding McMaster Faculty Members & Staff The new Class met some of their second and third year peers and members of the local McMaster faculty and staff. They also joined them in recognizing physician preceptors and advisors who have made outstanding contributions to the medical students’ education experiences this past year. Nominations for these annual Faculty Awards come from the medical students and the recipients are selected by a student selection committee. Clinical and Non-Clinical Awards for Excellence in Teaching and Mentorship were conferred by a group of very enthused and grateful medical learners. As well, McMaster staff was recognized for Administrative Support. The Waterloo Region Campus of the McMaster Medical School is truly privileged to have such high caliber physician educators and mentors among their faculty. They are to be congratulated for enhancing the learning experiences of these bright and aspiring young health care professionals. And we, as a community, are privileged to have these student learners living and training here.

ABOUT THE AUTHOR

Jenna Petker Jenna is Physician Recruitment Lead for the Greater Kitchener Waterloo Chamber of Commerce.

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“A few moments captured throughout the evening”


perspective on health care

Sanctuary Refugee Health Centre The Case for What We Do BY DR. MICHAEL C. STEPHENSON The humanitarian argument for refugee health care is clear. Refugees, by definition, have faced persecution in their country of origin and have fled to Canada seeking protection. They have lived through war, torture, sexual assault, and other trauma. Many have lacked even basic health care for months or years before arriving in Canada. Many of them need health care in order to relieve suffering.

history, the basic building block of the medical system, without communicating with our patients. We need to offer more time per appointment; we cannot assess years’ worth of health issues in a 6minute visit. We also use case coordinators to help with community linkages that our patients need. These factors translate into less income and higher expenses than in other centres.

There is also a business case and economic argument to providing refugee health care. To participate in our society, either through work or education, one generally must feel well. The earlier an intervention in a disease course, in general, the better the outcome. Long-term disability, for example, may be avoided through timely care. In our system, treatment depends on access: access to health care insurance (like OHIP), access to a provider willing and able to do the assessment, access to language and access to the culture of the health care system. Significant barriers exist for refugees in our system; these barriers result in lack of adequate assessment of health issues, inappropriate use of the Emergency Room, poorer adherence to prescription medication, and poorer health outcomes. When refugees are able to access appropriate health care early, they suffer less, they are less likely to develop chronic health problems, and they are more likely to work or attend school.

We are largely volunteer-based. The outstanding community spirit in our region has translated into a wealth of individuals who want to help us. We have health professionals and nonprofessionals alike who volunteer their time with us. The number of volunteer offers outpaces our ability to have them involved because of our small office size.

At Sanctuary Refugee Health Centre, we provide health care for refugees within Waterloo Region. We have a roster of 1,700 refugee patients, many of whom have been unable to find care elsewhere. We see illness of deprivation, including nutritional deficiencies, as well as the mental health outcomes of trauma and resettlement. We offer care with the intention of improving health and wellness, but also with a focus on helping refugees to participate economically. We want our patients to meet their goals in Canada. We have unique challenges that other health centres do not face. As a result, we have adapted our financial structure to meet the needs of our patients. We need our roster to be open and flexible to allow new patients; we cannot "cap” our roster because of the needs that newest refugees have. This presents a challenge for staffing. We also provide language interpretation (at our expense) for any patient who requests it; we cannot take a proper patient

After 4 years of operations, we are seeing successes with the work we are doing. Not only is patient health improving, we are also seeing the economic impact. We have patients who are graduating from postsecondary institutions, opening businesses, and buying homes. These patients improve the strength and diversity of our economy, and improve the community that we live in. And that benefits us all.

ABOUT THE AUTHOR

Dr. Michael C. Stephenson Dr. Michael C. Stephenson is the founder and director of Sanctuary Refugee Health Centre. He has been working with refugees in Montreal, Toronto and Waterloo Region since 2006. He was recently named a Kitchener Mayor’s City Builder Award recipient.

Photography by Adamski Photography

advocate MARCH | APRIL 2017

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networking

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MEMBERS OF THE FESTIVE BA5 COMMITTEE BRINGING HOLIDAY CHEER!

KEYNOTE SPEAKER FOR THE WOMEN’S LUNCHEON, GINNY DYBENKO WITH KATHRYN MACDONALD AND CHAMBER PRESIDENT IAN MCLEAN

LINDA, DREW & THE REINDEER FROM DREW RIPLEY ENTERTAINMENT WITH MARILYN SMITH FROM CAREFREEIT AT THE OPEN HOUSE

MEMBER NETWORKING AT VICTORIA STAR MOTORS AT THE BA5 EVENT Photography by Adamski Photography and Tina Geisel

MEMBERS CONNECTING AT THE ANNUAL HOLIDAY OPEN HOUSE

IAN MCLEAN, HON. WALTER MCLEAN, HON. MICHAEL WILSON, AND MAYOR DAVE JAWORSKY AT POINT OF VIEW LUNCHEON

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THE LOVELY HOLIDAY SPREAD FROM MOD CUSTOM CATERING FOR THE CHAMBER HOLIDAY OPEN HOUSE

CHAMBER MEMBERS IAN INGLIS, CRAIG HERNER, ROB PROCTOR & JEFF SHEPPARD AT THE HOLIDAY OPEN HOUSE

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new members

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new members

December 1, 2016 to January 31, 2017 2 Tall Guys Painting

Painting Contractors Geoff Ostell, Owner 304 Park St Kitchener, ON N2G 1N1 Email: 2tallguyspainting@gmail.com 2tallguyspainting.com Phone: (226) 792-6278 Bardish Chagger, MP Government Sarah Milne, Executive Assistant 100 Regina St S, Suite 360 Waterloo, ON N2J 4P9 Email: Bardish.Chagger@parl.gc.ca bchagger.liberal.ca Phone: (519) 746-1573 Blint Shakes Health Foods Emma Sandrock, Promotions Coordinator 90 Frobisher Dr, Unit 6 Waterloo, ON N2V 2A1 Email: emma@blintcanada.ca blintshakes.ca Phone: (514) 349-3919 Century Group Financial Solutions Inc. Financial Planning Consultants Matt Wilhelm, President 508 Riverbend Dr, Suite 102 Kitchener, ON N2K 3S2 Email: centurygroup@sunlife.com centurygroupfinancialsolutions.com Phone: (519) 747-0058 Fax: (519) 747-0067 CEO Global Network Business Consultants Tim Hardman, CEO Group Leader Email: thardman@ceoglobalnetwork.com ceoglobalnetwork.com Phone: (647) 271-8786 Clique Organic Salons Hair Salons Francesco Chieffallo, Owner 417 King St W, Unit 6 Kitchener, ON N2G 1C2 Email: appointments@cliqueorganicsalons.com cliqueorganicsalons.com Phone: (519) 342-1767 D1ZI Digital Digital Marketing Agency Tori Mikhnovsky, Managing Partner 283 Duke St W, Suite 225 Kitchener, ON N2H 3X7 Email: hello@d1zi.com d1zi.com Phone: (519) 883-0336

Damar Security Systems Security Services & Systems Chris Herbert, Sales & Marketing Manager 506 Christina St N Sarnia, ON N7T 5W4 Email: admin@damar.net damarsecuritysystems.com Phone: (519) 332-1234 Fax: (519) 336-7508

Kim Simard Ceramic Tile Kim Simard, Co-Owner/Project Manager Email: frebetoa@gmail.com frebetoa.wixsite.com/mosaic Phone: (226) 581-4333

David Brattan Consultants David Brattan, President Email: dbrattan@gmail.com Phone: (226) 750-0224

Genesis Integration Inc Audio Visual Equipment & Supplies Mike Sawyer, Account Executive 31 Durward Pl, Unit C Waterloo, ON N2L 4E5 Email: msawyer@genint.com genint.com Phone: (519) 578-2260

Driftwood Martial Arts Inc. Fitness & Exercise Service Adette Rice, President 1624 Highland Rd W, Unit 1 Kitchener, ON N2N 3K7 Email: info@driftwoodkarate.com driftwoodkarate.com Phone: (519) 579-5656

Greensleeve Maintenance Ltd. Landscape Contractors & Designers Ross Kaufman, President 515 Snyders Rd E Baden, ON N3A 3L1 Email: g-sleeve@rogers.com Phone: (519) 634-5559 Fax: (519) 634-8082

E Graphics Group Inc. Printers Eric Thibodeau, President 136 Ottawa St S Kitchener, ON N2G 3S9 Email: eric@e-group.ca e-group.ca Phone: (519) 576-3434 Fax: (519) 579-1157

Griffioen Wealth Management Financial Services Douglas Griffioen, Portfolio Manager Email: douglas.griffioen@holliswealth.com Phone: (519) 884-8884

Eriewell Canada Inc. Homeopathic Consultation Jothis Ampadi, 31 Highbarry Cr Kitchener, ON N2N 3P6 Email: drampadi@gmail.com homeopathycare.com Phone: (226) 789-0025

I.M.A. Ltd. Data Services Troy Miller, VP & COO 500 Hwy 3 Tillsonburg, ON N4G 4G8 Email: troy.miller@imaltd.com imaltd.com Phone: (519) 688-3805 Fax: (519) 688-3807

Express Employment Professionals Employment Agencies Andrea Yakub, Office Manager 73 King St. W, Unit 103 Kitchener, ON N2G 1A7 Email: andrea.yakub@expresspros.com www.expresspros.ca/kitchener Phone: (519) 578-9030 Fax: (519) 578-1121

IKEA Kitchener - Pick up and Order Point Retail Rudy Irish, Pick Up and Order Point Manager 130 Gateway Park Dr, Kitchener, ON N2P 2J4 Email: dl.kit.pup.ca@ikea.com ikea.com Phone: (866) 866-4532 Fax: (877) 471-4532

FIT WITH leleLISA Ltd. Health & Fitness Program Consultants Lisa Wollziefer, Owner Email: fitlelelisa@gmail.com fitwithlelelisa.com Phone: (519) 400-0323

InstAppDeals Inc. Marketing Consultants Kamran Chaudhary, CEO & Founder Email: kamran@instappdeals.com instappdeals.com Phone: (226) 989-7986

Fleet Image Inc. Vehicle Graphics Tara Kelly, Sales and Marketing 221 Boida Ave Ayr, ON N0B 1E0 Email: tkelly@fleetimageinc.com fleetimageinc.com Phone: (519) 622-5933

IVD Workforce Corp Training Technology Fernando Muniz, CEO & Co-Founder 295 Hagey Blvd, Suite 16 Waterloo, ON N2L 6R5 Email: fmuniz@ivdworkforce.com ivdworkforce.com Phone: (647) 926-7040 advocate MARCH | APRIL 2017

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new members

December 1, 2016 to January 31, 2017 (continued on page 18) Jamie J. McCormick Photography Photographers Jamie McCormick, Lead Photographer 240 Beaumont Cr Kitchener, ON N2A 0A8 Email: jamie.j.mccormick@gmail.com Phone: (226) 220-4357 Kitchener East Family Dental Dentists J. Gangwani, Dentist 85 East Ave Kitchener, ON N2H 1Y6 Email: drjgangwani85@gmail.com kitchenerfamilydental.com Phone: (519) 578 2419 Fax: (519) 578-2478 Kitchener Waterloo Velocity Lacrosse Club Inc. Sports Associations & Organizations Sam Besse, President Email: sam@velocitylacrosse.ca velocitylacrosse.ca Phone: (519) 589-2706 Lead Capture Pros Advertising - Internet Patrick O'Toole, Owner 129 Activa Ave Kitchener, ON N2E 3T3 Email: pat@leadcapturepros.com leadcapturepros.com Phone: (519) 572-6111 Leonowicz Financial Financial Planning Consultants Tom Leonowicz, Financial Advisor Email: info@leonowiczfinancial.com www.leonowiczfinancial.com Phone: (647) 523-7752 Les Diplomates B&B - Executive Guest House Hotels & Motels Hoda Mohtar, Owner 100 Blythwood Rd, Waterloo, ON N2L 4A2 Email: info@lesdiplomates.com lesdiplomates.com Phone: (519) 725-3184 Fax: (519) 746-2613

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Levetto Restaurants Karen Hammond, Owner 105 Oak Park Dr, Waterloo, ON N2K 0B3 Email: karen@levetto.com levetto.com Phone: (519) 884-5555 Liaison College Schools - Academic - Colleges & Universities Elaina Rava, Director 50 Ottawa St S, Unit 109 Kitchener, ON N2G 3S7 Email: director@liaisonkitchener.ca liaisonkitchener.ca Phone: (519) 743-8335 Fax: (519) 743-6081 M&M Food Market Grocers Dan Vukovich, VP of Development & Legal Council 645 Westmount Rd Kitchener, ON N2E 3S3 Email: contact@mmfoodmarket.com mmfoodmarket.com Phone: (905) 465-6325 Fax: (905) 281-4565 MappedIn Computer Software Hongwei Liu, Co-Founder & CEO Email: info@mappedin.ca Phone: (519) 594-0102 Marwan Tabbara, MP Government Marwan Tabbara, MP 153 Country Hill Dr, Suite 2A Kitchener, ON N2E 2G7 Email: marwan.tabbara@parl.gc.ca mtabbara.liberal.ca Phone: (519) 571-5509 Fax: (519) 571-5515

Mississauga Mortgage Centre Financing Consultants Todd Foster, Mortgage Agent 1550 South Gateway Rd, Unit 301 Mississauga, ON L4W 5G6 Email: foster.t@mortgagecentre.com fosteryourmortgage.com Phone: (416) 410-6663 Fax: (905) 286-1577 Monster LED Lites Electric Equipment, Supplies & Service Moe Masri, 10 Wyman Rd, #8 Waterloo, ON N2V 1K7 Email: moe@monsterledlites.ca monsterledlites.com Phone: (800) 604-1913 Mortgage Architects - Bennett Capital Group Mortgage Brokers Tracy Bennett, Mortgage Agent 629 Guelph St Kitchener, ON N2H 5Y5 Email: tracy.bennett@bennettcapital.ca bennettcapital.ca Phone: (519) 576-4869 Fax: (519) 585-2350 Mucho Burrito Waterloo Restaurants Delfia Whiteside, Owner 220 King St N, Unit A, Waterloo, ON N2J 2Y7 Email: mb128@muchburrito.com muchoburrito.com Phone: (519) 885-5823 Panda Environmental Services Inc. Waste Management & Recycling Services Pam MacCollum, Training Hazardous Waste Sales 13 Centennial Rd Kitchener, ON N2B 3E9 Email: pam@pandaservices.ca pandaenvironmental.com Phone: (877) 745-4140 Fax: (519) 745-2916


The Power Helping Us of Make Education Our Vision Possible BY JOAN FISK

A special Thank You to each of these Chamber Sponsors.

CHAMBER CHAIRâ&#x20AC;&#x2122;S CIRCLE

CHAMBER PATRON

12@12 Chamber

Academy TITLE SPONSOR

CHAMBER TRUSTEE

MEDIA PARTNERS advocate MARCH | APRIL 2017

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hi-lighting members

Contractors - Residential & Commercial Menno S. Martin Contractor Limited

Menno S. Martin Contractor Limited

For 75 years we have been working with homeowners in the tri-cities and surrounding areas who value our expertise and quality craftsmanship in all aspects of renovation work. Our amazing team is dedicated to doing the finest work and strive to WOW our clients every step of the way! Call us today!

Art Janzen 1185 King Street North, St. Jacobs (519) 664-2245 art@mennosmartin.com www.mennosmartin.com

CertaPro Painters

CertaPro Painters

CertaPro Painters of Waterloo is the "go to" company for commercial and residential painting in the greater Waterloo Region. Our fullyinsured professional crews are qualified and experienced in interior and exterior painting, including historical restoration work. We are committed to providing a superior level of customer service

Reliance Home Comfort™

Reliance Home Comfort™, the leading provider of heating, cooling and water heater solutions to Canadian homeowners. We offer a wide selection of quality brand name products, furnace and air conditioner service plans to protect against unexpected repair costs, technical experts, 24 hour phone support, and payment options that make dealing with Reliance Home Comfort FAST, EASY and AFFORDABLE.

Restoration 1 Kitchener

Reliance Home Comfort™ 1-866-RELIANCE (735-4262) Mike Hoyer – Sales Manager Cell: (519) 222-0610 mhoyer@reliancecomfort.com www.reliancehomecomfort.com

Restoration 1 Kitchener

A new face in the driver’s seat, Jordan comes to Restoration 1 with 25+ years as a water and fire restoration expert with IICRC Education, the voice & resource to the restoration world. Jordan has the keys to both vision and operational execution to ensure you’re covered.

4 - 565 Trillium Dr Kitchener (519) 505-4785 sharon@restoration1.ca www.kitchener.restoration1.ca

RMW Exteriors Inc.

RMW Exteriors Inc.

RMW Exteriors Inc. is an industry leading exterior company providing 30 years of superior service in siding, windows and doors. RMW efficiently offers the highest quality of workmanship specializing in various new construction/remodeling projects from residential to commercial/industrial and agricultural.

18 Park Ave. E. Elmira (519) 669-1445 sales@rmwexteriors.com www.rmwexteriors.com

Integra Homes

Integra Homes

For more than 30 years, Integra Homes has been creating uniquely designed, quality custom homes for "those who know the difference". The advantage of developing long standing relationships with superior local craftsmen and suppliers allows our products to speak for themselves.

Dancor We design and build superior quality Industrial, Commercial and Institutional buildings that project success, enhance productivity and work as hard as you do. With Dancor, you get “more performance per square foot™ “.

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452 Dansbury Drive Waterloo (519) 616-1167 waterloo@certapro.com waterloo.certapro.com

WWW.GREATERKWCHAMBER.COM

Jamie Oliver 519-240-5252 jamieoliver@hotmail.ca www.integrahomesinc.com

Dancor 1-15825 Robin’s Hill Road London (519) 457-2339 clientcare@dancor.ca www.dancor.ca


hi-lighting members

Contractors - Residential & Commercial Bradley A. Straus Contractors Ltd 746 Snowcrest Place, RR #3, Waterloo (519) 886-8865 brad3@gto.net www.strauscontractors.ca

Mr. Handyman of Kitchener, Waterloo, Cambridge

Bradley A. Straus Contractors Ltd We have been satisfying customers for 30 years with the expertise we developed in the building trade, through the renovation, and remodeling of homes and commercial units to make them look new again. We consider all projects, large or small.

Mr. Handyman of Kitchener, Waterloo, Cambridge

7B-871 Victoria St N Suite 305 , Kitchener (519) 744-4544 john.mcquinn@mrhandyman.com www.mrhandyman.ca

Mr. Handyman technicians are highly skilled craftsmen with an average of 10 years’ experience in the trades. We’re home repair and improvement experts, and we are known for the quality of our workmanship and professional reliability, so you know the job will be done correctly and efficiently on the first visit.

WINMAR Bob Foster, CIP

WINMAR

11 Hoffman St. Kitchener (519) 895-0000 bobfoster@winmar.ca www.winmarkitchener.ca

With 35 years of experience in insurance restoration and cleaning, we know what it takes to make clients happy. It’s simple: We apply the same standards of quality workmanship that we would expect ourselves. We always come through for you.

Frey Building Contractors

Frey Building Contractors

3435 Broadway Street Hawkesville (519) 699-4641 info@freybc.com www.freybc.com

Established in 1970, Frey Building Contractors is active in the industrial, commercial, institutional, and residential sectors. We offer a full range of services, including General Contracting, Design/Build, and Construction & Project Management. Frey employs highly qualified and skilled project managers, site supervisors, carpenters and labourers.

Bavarian Windows

Bavarian Windows

Morgan Reay, Sales and Marketing Manager 2236 Shirley Dr. Kitchener 519-578-3938 morgan@bavarianwindows.com www.bavarianwindows.com

Bin There Dump That

At Bavarian windows, we pride ourselves on the quality of our products, our design, and our people. All of our associates have a thorough understanding of each of our products, as well as the construction and design process involved in installation, so we can help you choose the window or door that fits your needs.

Bin There Dump That

576 Mill Park Drive Kitchener 1-877-474-3243 kw@bintheredumpthat.com www.bintheredumpthat.com

Bin There Dump That is the Region's premier bin rental service. We have a large inventory consisting of 4, 6, 9, 12, 14, and 20 yard bins. We protect driveways, sweep up at pickup, and offer fast and friendly service.

Woodhouse Group Inc.

Woodhouse Group Inc.

2-207 Madison Ave. S. Kitchener, ON N2G 3M7 519-749-3790 info@woodhouse.ca woodhouse.ca

GENERAL CONTRACTING | DISASTER RESTORATION |ENVIRONMENTAL “Your Full Service Contractor” delivering complete assurance for all your construction needs. Backed up by our 24 HR Emergency On Call Team, providing immediate mobilization and comfort for any disaster. Three generations of experience…a lifetime of quality workmanship.

advocate MARCH | APRIL 2017

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new members

December 1, 2016 to January 31, 2017 (continued from page 14) Prime Management Group Inc Employment Agencies Brian Small, Senior Recruitment Consultant 55 King St W, 7th Floor, Kitchener, ON N2G 4W1 Email: jobs@pmg.on.ca pmg.on.ca Phone: (519) 772-7575 Pristine House Cleaning Services Cleaning ServiceResidential/Commercial/Industrial Sandy Bowser, Owner 74 Bingeman St, Kitchener, ON N2H 2S1 Email: pristinehousecleaning@hotmail.com pristinehousecleaningservices.com Phone: (519) 584-5222 Raefton Technology Inc. Computer Software Cynthia McConnell, Director of Finance Email: jrvanrys@gmail.com Phone: (519) 860-5521 Raj Saini, MP Government Kelly Milne, Executive Asistant 209 Frederick St, Suite 202 Kitchener, ON N2H 2M7 Email: raj.saini@parl.gc.ca rsaini.liberal.ca Phone: (519) 741-2001 Fax: (519) 579-2404 RBC Insurance Insurance Bryce Myra, Regional Director 1020 Ottawa St N, Unit B, Kitchener, ON N2A 3Z3 Email: bryce.myra@rbc.com rbcinsurance.com Phone: (519) 894-2515 Fax: (519) 894-5150 Roger Crespo Consulting Business Consultants Roger Crespo, Principal 432 Ashby Court Waterloo, ON N2T 1H1 Email: rcrespo@bell.net Phone: (226) 338-0469

SBM Law Lawyers Sarah Manilla, Barrister, Solicitor & Notary Public 375 University Ave E, Suite 204B Waterloo, ON N2K 3M7 Email: smanilla@sbmlaw.ca sbmlaw.ca Phone: (519) 725-6000 Fax: (519) 725-0060 Seamont Property Developments Inc. Construction JosĂŠ Montes, Owner 533 Terrington Cr, Kitchener, ON N2P 0B9 Email: seamontproperties@gmail.com Phone: (519) 573-5454 Fax: (519) 894-7141 Seasons Fine Clothing Inc. Ladies Clothing & Accessories - Retail Sherry Hagerman, Owner/Manager 80 King St S Waterloo, ON N2J 1P5 Email: sherry@seasonsfineclothing.com seasonsfineclothing.com Phone: (519) 746-0777 Sleep Medicine Group Health Care Service & Supplies Dana Davidson, Manager/Marketing Director 420 N. Service Rd E, Unit 2 Oakville, ON L6H 5R2 Email: dana@sleepawake.com sleepawake.com Phone: (905) 338-3331 Fax: (905) 338-2923 Struggle For Survival Charity Nancy Seiling, Facilitator 7146 Noah Rd Elora, ON N0B 1S0 Email: nancy@povertysim.com povertysim.com Phone: (519) 846-0178

TECLAW Legal Services Alessandra Prioreschi, Principal 22 King St S, Unit 300 Waterloo, ON N2J 1N8 Email: aprioreschi@teclaw.ca teclaw.ca Phone: (519) 208-3278 The Berlin Restaurant (Kitchener) Limited Restaurants Ryan Lloyd-Craig, Owner 45 King St W Kitchener, ON N2G 1A1 Email: info@theberlinkw.ca theberlinkw.ca Phone: (519) 208-8555 Fax: The Captain's Boil Restaurants Wayne Chan, Owner Email: 15king@thecaptainsboil.com thecaptainsboil.com Phone: (519) 888-8252 The Millionaire's Daughter Furniture Dealers Maureen Barns, Owner 1436 Victoria St N Kitchener, ON N2B 3E2 Email: kitchener@millionairesdaughter.com themillionairesdaughter.com Phone: (226) 647-4777 Waterloo Central Railway Railroads Randy Bird, CEO 50 Isabella St, PO Box 546 St Jacobs, ON N0B 2N0 Email: tickets@waterloocentralrailway.com waterloocentralrailway.com Phone: (519) 664-0900 Fax: (519) 664-0894

Change your life. Realize your potential. 483 CONESTOGO ROAD UNIT 2, WATERLOO ON T

226 748 9494 | F 519 746 4836

www.depthtraining.ca 18 WWW.GREATERKWCHAMBER.COM


feature

How Digital Health Tools Impact a Patient’s Journey in our Region BY DR. MOHAMED ALARAKHIA Digital health tools can help clinicians provide better-quality care to their patients by enhancing workflows and improving access to information. Our role at the eHealth Centre of Excellence is to partner with health care providers and organizations to support the adoption of innovative information technologies, many of which can be integrated directly into a clinician’s electronic medical record (EMR). These technologies have had a significant impact on a patient’s journey through our local healthcare system.

Dr. Smith then connects to the System Coordinated Access (SCA) program’s regional electronic referral (eReferral) system (currently in development) to refer Henry to any applicable health care services, such as a nephrologist and diabetes community supports. The eReferral system will also have a Patient Portal, which means that Henry and his caregivers can log-on and view his referral status, appointment instructions, and a directory of services available in his area complete with map and contact details.

For example, let’s take a look at the hypothetical case of Henry Jones and how he might benefit from the digital health tools we have available in our region.

The eHealth Centre of Excellence brings together these tools and supports their use. We are the Waterloo Wellington Change Management and Adoption Delivery Partner for the cSWO Program, which is funded by eHealth Ontario, and are responsible for deploying cSWO’s digital health solutions – ClinicalConnect and HRM (in collaboration with OntarioMD) – to clinicians across our region. Our organization also hosts Project QBIC and the SCA program, with both receiving funding from the Waterloo Wellington Local Health Integration Network.

Henry is a 72 year old widower who lives in Kitchener. In a manner of weeks, he has become very weak. One evening, he is unable to get out of bed and asks his neighbour to take him to the hospital. Dr. Lang, the emergency room physician, launches the connecting South West Ontario (cSWO) Program’s Regional Clinical Viewer, ClinicalConnect™, right from her hospital system. ClinicalConnect enables her to access Henry’s medical history from 67 hospitals, the provincial laboratory, imaging and drug systems, as well as the four south west regional cancer programs and community care access centres. Through ClinicalConnect, Dr. Lang learns that Henry has been diagnosed with type 2 diabetes and has high blood pressure. She orders lab work, the results of which indicate that Henry may have kidney disease – often associated with both diabetes and high blood pressure – and also that his blood sugar is too high. Henry does need to be admitted; however, his condition quickly improves after treatment and he is discharged in two days. Upon discharge Henry is advised to book a follow-up appointment with his family doctor, Dr. Smith. Dr. Smith is aware that Henry has been admitted because he received an electronic notification right into his EMR from the hospital. Dr. Smith also gets the discharge summary electronically through OntarioMD’s Hospital Report Manager (HRM). Having this information readily available means he is able to make better informed decisions when developing a care plan for Henry. Dr. Smith also uses a kidney disease template embedded directly in his EMR that helps him with best practice care, which was developed by Project QBIC (Quality Based Improvements in Care) for our region. This was done in collaboration with the Ontario Renal Network, to simplify management of kidney disease and automate follow-up.

The ehealth tools supported by our organization allow clinicians to share information quickly and securely across the continuum of care, enabling them to make better-informed decisions that in turn, lead to improved outcomes for patients just like Henry. For more information on our programs and services, visit www.ehealthce.ca.

ABOUT THE AUTHOR

Dr. Mohamed Alarakhia, BSc (Hons), MD, CCFP Dr. Mohamed Alarakhia is a Family Physician and the Director of the eHealth Centre of Excellence, and serves as the Waterloo Wellington LHIN Enabling Technologies (eHealth) Physician Lead. Mohamed is also an Assistant Clinical Professor at McMaster University and an Adjunct Professor at the University of Waterloo.

advocate MARCH | APRIL 2017

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events

Mark Your Calendar March 7, 2017

March 23, 2017

Manulife Chamber Academy presents Online Marketing 101

MNP Networking Breakfast Series with Tony LaMantia, Strategies on Attracting Business to Waterloo Region

8:00-9:30am Kitchener Public Library Member Ticket: $20 Member Series Pass (5 Sessions): $80 Future Member Ticket: $25 Future Member Series Pass (5 Sessions): $100

7:15-9:00am Inn of Waterloo Members: $30 Future Member: $35 Table of 8: $220

The Manulife Chamber Academy Series is one of the most cost effective methods to access high level training for you and your team. This 5 session series is dedicated to effectively utilizing social media, developing a strong online presence and discovering what this means for your business!

Join us as Tony LaMantia, CEO of the Waterloo EDC, outlines the strategies for attracting business to Waterloo Region. Title Sponsor:

Media Sponsor: Title Sponsor:

March 21, 2017

April 11, 2017

Libro Chamber Young Professionals presents Connecting with Cocktails 5:30-7:30pm The Berlin Members: $5 Future Member: $10 Join the Libro Chamber Young Professionals for a casual networking event where you can meet other young professionals from the Region and make lasting connections! Title Sponsor:

Manulife Chamber Academy presents Google Ad Words & PPC 8:00-9:30am Kitchener Public Library Member Ticket: $20 Member Series Pass (5 Sessions): $80 Future Member Ticket: $25 Future Member Series Pass (5 Sessions): $100 The Manulife Chamber Academy Series is one of the most cost effective methods to access high level training for you and your team. This 5 session series is dedicated to effectively utilizing social media, developing a strong online presence and discovering what this means for your business!

Silver Sponsor: Title Sponsor:

Insurance is the last thing business owners think of when times are good. But, when there’s a claim it’s their first call. You should have the best coverage possible. Get an expert opinion on your commercial insurance needs.

insure@erb-erb.com ‡1.800.265.2634 ‡www.erb-erb.com 20

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events

April 25, 2017

May 5, 2017

Home Hardware Business After 5

Leadercast

5:00-7:00pm E Graphics Group Inc Members: Complimentary Future Members: $10 • Exhibit Booths: $50

8:00am-4:30pm CIGI Tickets: $100

Come out to this casual B2B networking event with friendly faces and easy conversation. Title Sponsor: Media Sponsors:

Leadercast is exploring what can happen when teams and individuals are connected by purpose: a strong organizational culture with intentional leadership that inspires extraordinary results. This leadership development event is broadcasted live from Atlanta to hundreds of venues around the globe with world renowned speakers. It’s a day of exceptional motivation, inspiration, education, and not to mention great networking. * Lawyers & HR Professionals can receive substantive credits or recertification points- see website for more details. Small Business Partners:

G

Print Sponsor: I

N

&

PRINT

May 9, 2017 Manufacturing Summit 10:00am-4:00pm St. George Banquet Hall Tickets: $75 A conference for manufacturing leaders and supply chain partners aimed at exploring the challenges and opportunities that lie ahead for Ontario’s manufacturing sector. The event will feature speaker Friedhelm Pickhard, Global CEO from Bosch, as well as informative breakout sessions and a diverse number of exhibitors. Gold Sponsors:

Bronze Sponsors:

advocate MARCH | APRIL 2017

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Home Care Assistance Waterloo’s Premium Choice for In-Home Senior Care Home Care Assistance is Waterloo region’s trusted provider of hourly and live-in home care, promoting optimal safety, independence and happiness in each and every client. High-Quality, Reliable Caregivers. Each receives extensive training through our Home Care Assistance University. All applicants are thoroughly screened, including criminal background and a psychological exam designed to assess honesty and conscientiousness.

Experienced with Advanced Care Needs. Our caregivers are experienced with caring for clients with special conditions such as Alzheimer’s, stroke and Parkinson’s. We also develop more customized care plans and training for these clients. Brain Health Experts. We are the only home care company that offers Cognitive Therapeutics, a research-backed, activities program that promotes brain health and vitality in our clients.

Call today for your free consultation! 519-954-2111 – Available 24/7 HomeCareAssistanceWaterloo.com 22

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12A-324 Highland Rd W Kitchener, ON, N2M 5G2


feature

Mental Health and Policing: It Takes a Community to Make a Difference BY CHIEF BRYAN LARKIN, WATERLOO REGIONAL POLICE SERVICE We have a lot to be proud of here in Waterloo Region, a vibrant community that prides itself on innovation, inclusion, leadership and community engagement. Every day our residents are working to change the community for the better with the knowledge that the path to maintaining a healthy community starts when we all have a shared vision. That shared vision includes a commitment to one important goal – helping those in our community who are suffering. Mental illnesses are on the rise in Waterloo Region and throughout our entire country, affecting every age group from youth to teenagers to the elderly. No one is immune. In fact, it’s estimated that 20 per cent of Canadians will personally experience a mental illness in their lifetime. It’s also estimated that 10 to 20 per cent of our youth are affected by a mental illness or disorder. Perhaps even more alarming is the fact that Canada’s youth suicide rate has been listed as the third highest in the industrialized world. While those statistics are frightening, there is help. Thankfully, our Region is ripe with services and community organizations that partner together to better understand mental health and to better address and treat mental illness. In policing, we are committed to pulling together every resource available to help do our part. After all, policing isn’t just about keeping people safe. It’s also about keeping them well. That’s why we have teamed up with mental health experts and have formed positive partnerships with health care professionals throughout our community, so we can ensure those suffering receive the support they need. We have also trained our members on how to better deal with mental health calls, as well as identifying and seeking help for themselves if they ever experience personal struggles. Our longstanding motto, People Helping People, means just that. We are not just police officers. We are people. We are people who belong to this community and who are dedicated to serving it – not just in a law-abiding way, but in a humanitarian way. We are people who recognize that others in the community need, and rely, on our support. We are people that realize mental illness needs to be treated the same way a physical illness is treated – as something that requires immediate help, not social isolation. Every single one of us has likely been touched by mental illness in some way, whether it’s through a family member, a friend or through our own personal struggle. Sometimes, we watch as those we love suffer in a way we cannot begin to comprehend. Sometimes, we witness an untreated or undiagnosed illness turn tragic, resulting in suicide. In fact, an average of 10 people lose their lives to suicide in Canada each day. It is our goal, as a police

service, to get immediate support to those who need it before any situation turns tragic. It’s important to realize that we all have a role to play in ending the stigma surrounding mental illness, including business owners. Today, more than ever, business leaders understand the importance of focusing on workplace mental health. If untreated, mental health illnesses in the workplace can lead to absenteeism and decreased productivity, which can both negatively impact the success of an organization. In order for a business to succeed to its full potential, companies must ensure a positive, healthy workplace environment where employees feel comfortable seeking help when they need it. When you take action to protect employees and promote their wellness, your business will succeed. The Greater Kitchener Waterloo Chamber of Commerce recognizes this and encourages businesses to lead the way in mental health wellness with its Health and Wellness in the Workplace Award. This award recognizes local businesses that show leadership and innovation in physical and mental health, as well as those that provide fitness opportunities, promote a healthy lifestyle and protect employees through a safe physical environment. In the end, it’s up to all of us as a community to act. And the time to act is now. We need to let people know that there is nothing wrong with seeking help. There is nothing wrong with reaching out for treatment. What is wrong, however, is letting people with a mental illness suffer. We need to let them know they are not alone – they are part of this vibrant, caring community that we live in. We are here, together, to offer support, love and strength to end the pain caused by mental illness and the stigma surrounding it. Together, we can make a difference. ABOUT THE AUTHOR

Bryan Larkin Bryan was appointed as the 7th Chief of Police of the Waterloo Regional Police Service on August 31, 2014, after first beginning his policing career in 1991. Chief Larkin is a strong believer of community volunteerism and supports many causes, including the United Way and Ontario Special Olympics. He serves on several committees and is an active member of the Canadian and Ontario Association of Chiefs of Police. In 2013, he was awarded the Queen’s Diamond Jubilee Medal and, in 2016, was invested as a Member of the Order of Merit of the Police Forces by his Excellency the Right Honourable David Johnston. advocate MARCH | APRIL 2017

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feature

Ontario Chamber Leading on Innovation in Health Care BY ASHLEY CHALLINOR In 2016, the Ontario Chamber of Commerce (OCC) launched an entirely new project called the Health Transformation Initiative. Given the large share of the provincial budget dedicated to health care spending, we believed that an investigation of health system reform was relevant to our members and to the Ontario business community at large. This was supported by survey data that revealed that 77 percent of Ontarians are concerned about the sustainability of our health care system. Over five reports, we established two central principles that guided our work. The first is that the health system should be considered an economic driver. Health is a booming sector world-wide, as demand increases and innovation in treatment and technology moves beyond what was thought possible even 20 years ago. Ontario possesses some of the top talent and research in this sector, presenting us with an incredible opportunity for economic growth. However, as long as our public health care system is seen as merely another expense, and as long as we fail to integrate our home-grown discoveries with our local system of care, we will fail to capture the economic potential of the global health revolution. Second, the OCC knows there are tremendous benefits to be obtained from bringing the private sector on-side as a partner in the public health care system. Ontarians already receive health care from both public and private payers, in the context of a multipayer system that ensures no one goes without access to care. If public sector institutions were able to create deep partnerships with both for- and non-profit sectors, this could provide our health care system with new solutions, improve access to innovation, and build confidence in Ontario industry. By making use of private expertise, the government could achieve its goals without “reinventing the wheel” or growing an already untenable health budget. After a year’s worth of research and consultation on these topics, the OCC established a trio of strategic recommendations for the Ontario government: 1.

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Shift Ontario towards a value-based health care system. The Ontario public health care system needs to be aligned around a tangible definition of value, with a renewed focus on patient outcomes for money spent. System performance should be measured and evaluated, with results that are used to inform further decision-making.

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2.

Modernize procurement and supply chain processes. The public system requires a method of procuring goods and arranging service delivery that is driven by real needs and evaluated by evidence-based outcomes. This includes making use of data-driven systems and driving adoption of technologies that track, measure and analyze system inputs and outputs.

3.

Better integrate Ontario’s discoveries and innovations into the public health care system. The Government should act to support the Ontario health and life science sector through stewardship of an ecosystem that connects our researchers and entrepreneurs (and their products) with the public health care system.

As established in our original principles, the task of health system reform need not fall entirely to the public sector. We also found that there is action the private sector can take to help improve health care in Ontario. This includes: communicating a shared value proposition with the public sector and demonstrating sensitivity to the political environment and political risk inherent in public-private partnerships; approaching the Broader Public Service Procurement Directive not as an unworkable and immovable barrier, but as a set of necessary guidelines that allow for accountability and transparency; and, investing more in local R&D and start-ups in order to help innovative SMEs bridge the commercialization “valley of death” and grow in the Ontario market. The Ministry of Health and Long-Term Care have indicated their agreement with our findings, and are currently working towards a similar vision of reform. The OCC intends to continue its advocacy on this file in 2017, with the goal of being a partner in a sustainable transformation of the Ontario health care system. ABOUT THE AUTHOR

Ashley Challinor Ashley Challinor is Director of Policy at the Ontario Chamber of Commerce. To learn more about their Health Transformation Initiative, visit transformhealth.ca.


RBC Dominion Securities Inc.

RBC Dominion Securities Waterloo is hiring new Investment Advisors Seminars will be held in our boardroom over the next few months for those interested in more details. RBC Dominion Securities in Waterloo is seeking motivated individuals for a fulfilling career in the wealth management industry. If you’re looking for the support you need to build a successful career, RBC Dominion Securities offers several advantages:

O O O O

Strength and stability Independence with support Powerful tools and technology Top caliber training

With an independent focus that encourages and rewards initiative, industry-leading investment and wealth

management support, and the backing of Canada’s largest financial institution, RBC Dominion Securities is the premier choice for investment professionals who want to build a successful wealth management practice.

For more details and to RSVP, please contact Aurelia at 519-747-6956 or aurelia.mercu@rbc.com. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. RBC Dominion Securities Inc.* and Royal Bank of Canada are separate corporate entities which are affiliated. *Member-Canadian Investor Protection Fund. RBC Dominion Securities Inc. is a member company of RBC Wealth Management, a business segment of Royal Bank of Canada. ®Registered trademarks of Royal Bank of Canada. Used under licence. ©2016 RBC Dominion Securities Inc. All rights reserved. 16_90561_007

When your home is no longer possible... Highview Residences Secure, loving, resident-centred care Private bedroom and bathroom Peaceful homelike setting 1-844-700-3734 Capulet Walk, London NEW: Kitchener Waterloo Opening Summer 2017 info@highviewres.com

highviewres.com advocate MARCH | APRIL 2017

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sponsor profile

From its unconventional beginnings 60 years ago to today, the University of Waterloo's spirit of innovation shapes the future

Daring to be Different BY FERIDUN HAMDULLAHPUR

It was an unconventional start to an unconventional university. On January 2, 1957, 74 pioneering students ventured into the unknown as they arrived in temporary classrooms on a muddy field in north Waterloo, the site of the yet-to-be-built University of Waterloo. They were taking a chance on a new kind of academic institution, with a co-operative education model that was unheard of at universities in Canada at the time, and created by an unusual collaboration of entrepreneurs, educators and community builders. But the risk paid off. Six decades later, the university and Waterloo Region have earned a place on the global map as an innovation, technology and higher education hub. Today, 189,000 Waterloo alumni are making their mark on the country and in the world. And our impact grows each year, as 36,000 undergraduate and graduate students come to the University of Waterloo to study arts, engineering, mathematics and computing, health, environment, and science in internationally recognized programs. As the country celebrates its 150th anniversary and the university its 60th, we can look to our shared spirit of innovation to transform our community, our country and the world in the next 60 years. It is said that necessity is the mother of invention. That was certainly true of the times that inspired the University of Waterloo. In the 1950s, in the midst of the Cold War, there was tremendous concern that Canada was falling behind in engineering, science and technology. Moreover, there was a sense that the world was moving into a new technological era, one that demanded a higher level of knowledge and technical expertise. It was in this environment that the University of Waterloo's founders, particularly its first president Gerry Hagey, saw a radical opportunity to break with precedents that had been established by traditional academic institutions, and chart a course that envisioned the country's future needs. The founders created a university with a curriculum that would combine science and technology with the humanities and bridge theory with technical instruction. Its co-operative education model

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had students doing work terms with employers while pursuing their degrees. Back then, it was controversial. But the University of Waterloo is more than an academic institution, with an enterprising approach born from the entrepreneurial spirit of this community. The roster of the first board of governors reads like a who's who of industry leaders in Waterloo Region, including Ira Needles, who had come from B.F. Goodrich Canada, Carl Pollock, of Dominion Electrohome Industries, A.R. Kaufman of the Kaufman Rubber Company, Carl Dare of the Dare Biscuit Company, A.M. Snider of the Sunshine Waterloo Company, and others. Had it not been for these bold and brave business leaders, community leaders and politicians who supported and championed this remarkable new vision for higher education, it is safe to say this region would not be what it is today. Over the decades, the university didn't just change with the times. It anticipated the future and helped shape it. Research from the university has found its way into smartphones, online security, contact lenses, connected vehicles, and even warnings on tobacco packages. That willingness to see every challenge as an opportunity may be why Waterloo has been recognized by Macleanâ&#x20AC;&#x2122;s magazine as the most innovative university in Canada for the past 25 years. In the days when computers occupied entire rooms, Wes Graham, a highly regarded IBM computer expert who was hired into the university's mathematics department, made sure those computers were not just for faculty and graduate students, but undergraduates as well. That led to the invention of the student-developed WATFOR compiler of 1965, which was used by millions of students at universities around the world. It put Waterloo on the global map for computer science. The distribution and licensing arrangements for WATFOR led to another unusual policy. Researchers who developed new technologies were allowed to own their intellectual property. That wasn't the case at academic institutions elsewhere. It led to many spin-off companies such as OpenText and Waterloo Maple (now Maplesoft). As they grew, so did the community.


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Today, it is difficult to drive anywhere without seeing the transformation the university's presence has generated. From BlackBerry in Waterloo to Unitron in Kitchener, there are now about 1,000 technology companies in the region that employ both its co-op students and alumni. Advanced manufacturers, such as Toyota in Cambridge, also rely on Waterloo talent and research. The university helped keep the community vibrant even in the aftermath of global economic tsunamis that impacted manufacturing throughout Canada. We no longer make rubber, but Google has moved its offices into the Breithaupt Block, once a rubber manufacturing facility. We no longer make leather, but Communitech and new technology startups occupy the former Lang Tanning Company building. The production of television sets shifted overseas, but a former Electrohome building is now occupied by Christie Digital.

We are proud to be part of this vibrant, dynamic community. During our anniversary year, we are sharing our vision. We recently held a Beyond 60 Lecture, which featured a panel of future-focused experts who challenged us to look beyond the status quo. Throughout the year there will be a series of events that celebrate our institutional milestones as well as faculty and department anniversaries. With the same spirit of innovation, experimentation and of daring to be different that Distinguished Professor Emeritus Kenneth McLaughlin so aptly described in his 2015 book, Innovation and Entrepreneurship are in the Waterloo Genome, we look forward to the next 60 years.

But the community-building is not just in the economic sphere. Throughout our history, our students, faculty and staff have strived to serve the community that supports us, participating in the numerous philanthropic and volunteer activities every year. Today, another technological era is on the horizon, and it comes with new challenges. Artificial intelligence using neural nets and future quantum computers will be able to mine vast amounts of complex information in ways never before possible. They will revolutionize everything from transportation to medicine. Sophisticated robots, driverless cars, new materials, nanotechnology and gene-editing tools will transform the way the way we live, commute, communicate, work and do business. As Canada looks ahead, the faculty, students and community of Waterloo can help lead the way. From the Mike & Ophelia Lazaridis Quantum-Nano Centre that houses the Institute for Quantum Computing to the Waterloo Autonomous Vehicles Laboratory, we are not just reacting to the future. We are once again helping to shape it. Student groups, including the Waterloop team, have embraced this ethos. This group of 150 students — supported by our community — is competing with the best in the world to transform the future of high-speed transit.

ABOUT THE AUTHOR

Feridun Hamdullahpur, president and vice-chancellor, University of Waterloo Feridun Hamdullahpur was appointed president and vice-chancellor of the University of Waterloo on March 11, 2011. A professor of mechanical engineering, Hamdullahpur earned his bachelor's and master's degrees in mechanical engineering at the Technical University of Istanbul, Turkey and his Ph.D. in chemical engineering at the Technical University of Nova Scotia. President Hamdullahpur’s central motivation is ensuring that the impact of university education, research and scholarship is maximized on our broader society. His current focus at the University of Waterloo is expanding its lead in innovation, building on Waterloo’s long-standing and emerging strengths in co-operative education, research, entrepreneurship, and equity.

advocate MARCH | APRIL 2017

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2017 Membership Milestones! We'd like to thank all of our members for your support over the years and want to congratulate the following companies who are celebrating these Milestone Anniversaries in 2017.

10 Years

JOINED IN 2007

5 Star Water Solutions Air Wave Allstate Insurance Company of Canada Bayshore Home Health Brentwood Livery - The Limousine People Brunswick Frederick Lanes Bulldog Fire & Security Cambridge Butterfly Conservatory Canada Brokerlink (Ontario) Inc., Kitchener Branch The Canadian Payroll Association Channer’s Men’s Apparel Control Janitorial Inc Crawford Chondon & Partners LLP Designs for a Better Planet Inc. Diemedic Tool & Machine Direction Printing & Communications Employee Staff Leasing Inc. FoxNet Inc GEOWARE INC Griffith Island Club Hiller Truck Tech Immigration Partnership Imprint Publications, Waterloo IntegrateIT Inc KA Engineering Inc Libro Credit Union - Williamsburg Branch Littlebark Ltd. MAC LLP Musselman Compressor Services Inc. Nulook Blinds & Draperies OnSite Computer Services Paul Davis Systems Pioneer Craftsmen Ltd. Provincial Lift Truck Inc. React Mobile Signs Reeve and Company Inc. Region of Waterloo Employment Services Regus Kitchener/RGN Management Limited Partnership Rutherford Pump Systems Inc. Sanmount Properties Limited Silva Dental Laboratory Inc. Sprint Couriers K-W Limited Swiss Chalet - Victoria Street North

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Tamarack - An Institute for Community Engagement The Waters Spa - An Urban Spa Retreat The Working Centre Urban - X Solutions Inc. Verbanac Law Firm Waterloo Honda Williamsburg Financial Centre Inc.

15 Years

JOINED IN 2002

Angstrom Engineering Inc Clark Pollard Gagliardi Navickas LLP Community Employment Services/Canadian Mental Health Association Deuce Design Inc. Elmira Pump Company Inc Execulink Telecom Heartwood Place Jerry Zister Sales & Service Limited Just Fix It KW Insurance Brokers Leadership Waterloo Region LHH Knightsbridge Marillac Place Martin’s Family Fruit Farm Ltd Nutrition for Learning Paris Child Care Rebel Creek Golf Club Riordan Leasing Inc Ritz Technologies Inc Rogi Inc, Accounting Solutions Provider Saav Kitchens Schmidt Custom Carpentry Inc Stantec Consulting Ltd The Blind Spot The Wright Limousine Service Inc. Thinkage Ltd Tim Hortons Wellpoint Health Ltd.

20 Years

JOINED IN 1997

Able-One Systems Inc. Applicants Inc BMO Bank of Montreal - Waterloo Main CBRE Limited

Centre For Family Business Clarke Starke & Diegel LLP Comfort Inn Waterloo Dr. James Bambrick Dueck, Sauer, Jutzi & Noll LLP Energent a Rodan Energy Solutions Company Exchange Magazine Gascho Automotive Limited Gibson Holdings (Breslau) Inc. O/A Inspections by Gibson Hartman Chiropody Professional Corporation Ian Inglis - Re/Max Solid Gold Realty (II) Ltd. Brokerage INFOworks Education First Global Kitchener Coin Shop Kitchener Memorial Auditorium Complex Kitchener-Waterloo Association of REALTORS Kitchener-Waterloo Humane Society McDonald’s Restaurants - CAVCO Food Services LTD ML Trottier Mediation National Engineered Fasteners Inc Newtex Ltd oneROOF - Youth Services PacketWorks Pioneer Insurance Brokers Ltd. Princess Cinemas RLS Technologies Inc S.G.Cunningham (Kitchener) Limited Shooters Choice Ltd. Tuffee Inc W. Marlene Fitzpatrick Waterpark Place Westlab Canada

25 Years

JOINED IN 1992

Aves & Shaw Ltd Barth Dental Laboratory Big Brothers Big Sisters of Waterloo Region Caudle’s Catch Seafood Ltd Central Ontario Developmental Riding Program/Pride Stables Crawford Scale Inc Dundee Recycling Ltd


G & B Cable Contracting Inc Indigo Instruments (Pinetree Instruments Inc.) Jamieson Car and Truck Rental Johnsonite Juvenile Diabetes Research Foundation Paca Industrial Distribution RaeLipskie Partnership (The), Private Wealth Management RBC Dominion Securities RBC Royal Bank Rotor Services Limited Shantz & Brubacher Electric Inc ShaughnessyHowell Inc Twin Cities Dry Storage Ltd Wm. J. Gies Construction Ltd

30 Years

JOINED IN 1987 and earlier

762432 Ontario Inc AECOM Canada Ltd. Airways Transit Service Limited All Ontario Financial-The Mortgage People Amber Steel Atlas Scale Baer Petroleum Marketing Ltd Bank of Nova Scotia - Kitchener Barber-Collins Security Services Ltd. Bast Tire & Auto BDO Canada LLP Bell Canada Berkshire Building Corp Better Business Bureau of Central Ontario, Inc Bev Shearer & Sons Roofing Ltd Bingemans Inc Business Development Bank of Canada Cameron’s Flower Shop Capri Salon and Spa Centre In The Square Charcoal Steak House Chicopee Craftsmen (1999) Inc Chicopee Ski & Summer Resort Rogers Media Inc. CIBC - Wood Gundy Waterloo Club Willowells Cober Colt Canada Corporation Conestoga Cold Storage Conestoga College Institute of Technology & Advanced Learning-Kitchener Conestoga College Institute of Technology & Advanced Learning-Waterloo Conestoga Country Club Ltd Cowan Insurance Group Crawford & Company (Canada) Inc. Crown Courier Crowne Plaza Kitchener-Waterloo CTV Kitchener/Bell Media Inc.

Deloitte LLP Destination Inn Dr. Kevin P. McSweeny Duncan, Linton LLP Dundee Country Club Economical Insurance EIWO Canadian Management Ltd Elite Air Inc Equitable Life Insurance Company of Canada Erb & Good Family Funeral Home Erb and Erb Insurance Brokers Ltd EY FaithLife Financial Financial Horizons Inc Giffen LLP Gowling WLG (Canada) LLP Guhring Corp H. Polzl Consulting Limited H. Wolynetz Investments Ltd Heer’s Paint & Decor Heffner Lexus & Heffner Toyota Heine Instruments (Canada) Ltd. Hendrix Genetics Ltd. Hercules Tire International Hogg Fuel & Supply Limited Holiday Inn Kitchener-Waterloo Hotel and Conference Centre Integra Homes Inc Italo Foods Ivanhoe Cambridge II Inc./Conestoga Mall John Howard Society of WaterlooWellington Junior Achievement of the Waterloo Region Inc Kelly & Co Kitchener Public Library Kitchener Rangers Hockey Club Kitchener-Waterloo Art Gallery Kitchener-Waterloo Symphony Kitchener-Wilmot Hydro Inc. Kodiak Building Ltd KPMG MSLP Kuehne + Nagel Ltd. K-W Oktoberfest Inc Lackner McLennan Insurance Ltd. Lakeshore Service Centre Linda Hilts Interiors Ltd MacNaughton Hermsen Britton Clarkson Planning Limited Madorin, Snyder LLP Mark L. Dorfman, Planner Inc Marsland Centre Limited Marten’s Furniture Warehouse-Showroom Masonry by Rasmussen Inc McBride Loudspeaker Source Ltd Metropolitan Pump Co Limited Miller Thomson LLP Minuteman Press MNP LLP

Moore, McDermott & Partners LLP MTE Consultants Inc. New York Rock (822773 Ontario Ltd) Northfield Racquet & Fitness Club Northfield Trim & Door Inc. Northport Landing Inc Onward Manufacturing Company Limited Parkway Ford Sales (1996) Ltd Petals & Pots Poly Disposables (2004) Ltd PricewaterhouseCoopers LLP Raytheon Canada Limited RS Financial Services Limited Rubberline Products Ltd Safety-Kleen Canada Inc (Oil Recovery) Schiedel Construction Inc Spaenaur Inc St. Mary’s General Hospital Foundation Steed and Evans Limited Strassburger Windows & Doors Sun Life Financial Swan Dust Control Ltd Swanson’s Home Hardware Building Centre Swiss Chalet - Weber Street North The C3 Group The Cadillac Fairview Corporation Limited The Food Bank of Waterloo Region The Plant Lady Inc. The Shops at Waterloo Town Square/ Primus Property Management Inc. Topeco Coffee, Tea & Spices Inc Twin City Dwyer Printing Co Ltd Twinlode Canada Union Gas a Spectra Energy Company United Rentals Of Canada Inc United Way of Kitchener-Waterloo & Area University of Waterloo UpTown Waterloo Business Improvement Area Voisin Developments Ltd Walper Hotel Enterprise Inc. Waste Management of Canada Corporation Waterloo Catholic District School Board Waterloo Manufacturing Company Ltd Waterloo North Hydro Inc Waterloo Printing Company Ltd Waterloo Region Record Waterloo Regional Police Association Weber Supply Company Inc. Wesco Distribution Canada LP Westmount Golf & Country Club Ltd WHITNEY & Company Realty Limited Wilfrid Laurier University Wilke Movers Ltd William Knell and Company Ltd Your Neighbourhood Credit Union Youth in Conflict with the Law ZehrGroup

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member notables

Member Notables Dana Shortt nominated for prestigious Mompreneur Award Dana Shortt of Dana Shortt Gourmet and Gifts was recently named one of 22 finalists for the 2017 Mompreneur Award of Excellence sponsored by the Mompreneur Showcase Group Inc. and ParentsCanada magazine. The winner will be chosen based on a select set of criteria including track record of success, product innovation of a business idea, growth potential, revenue, inspiration to others, and impact on the community. Dana Shortt Gourmet and Gifts, located on Erb Street in Waterloo, is a boutique style gourmet food shop specializing in prepared meals made on site, gift baskets, and quality chocolates from local suppliers.

Knapp Fasteners â&#x20AC;&#x201C; Thirty Years of Service to Manufacturing Knapp Fasteners of Cambridge celebrated their 30th Anniversary on February 3, 2017. The company has grown into a multi-million dollar business that distributes fasteners of all sizes and materials to the aerospace, military and manufacturing markets world-wide while maintaining family ownership. The company was started in 1987 by James and Jennifer Knapp at age 24 and graduates of Conestoga College. They currently operate from a 25,000 square foot state of the art facility and attribute their success to understanding their customer needs. Knapp Fasteners will be celebrating this major accomplishment later in 2017 with family, friends and employees.

Fifty Years of Argo Production The ARGO Xtreme Terrain Vehicle (XTV), manufactured in New Hamburg, is marking fifty years of production through the launch of an Exclusive Limited Edition Model. Assembly line production of the 50th Anniversary vehicle has already commenced and is available to order from dealerships across North America. The ARGO product has been manufactured since 1967 by parent company Ontario Drive and Gear (ODG), who also recognized fifty years of operation in 2012. Since 1962, ODG has manufactured quality gears and transmissions from their facility in Wilmot Township.

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member notables

Member Notables Ted McKechnie Appointed Chair of Canada Food Starter Local food industry executive and Greater Kitchener Waterloo Chamber of Commerce Board of Directors member Ted McKechnie was recently appointed Chair of the Board of Directors of Canada Food Starter. The program is a not-for-profit corporation operating a 20,000 square foot shared food production space that houses a commercial bakery and packaging equipment. The organization incubates new food businesses and helps to accelerate early stage growth as sales escalate. They provide training, mentorship, and consulting services to commercialize new products. Funding is allocated by the City of Toronto and Growing Forward 2 from the Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA).

Menno S. Martin – Seventy Five Years of Service in Local Construction As they mark 75 years of Putting People First in Waterloo Region, St. Jacobs-based Menno S. Martin Contractors is celebrating their years of success with gestures of gratitude and kindness aimed towards the supportive Waterloo community. Planned activities include 3 staff volunteer days, 12 months of random acts of kindness, donations of $7,500 to self-selected charities, plus a 75 day online, social media celebration of and with the Waterloo Region community. “Putting people first is not just a catchphrase here” says Trent Bauman, co-owner. “We have an amazing team who are dedicated to doing the finest work and leaving every customer happy. That’s what sets us apart – we care.”

Brick Brewing launches $4M Kitchener Expansion and Supply Chain Consolidation In early January, Brick Brewing Company announced the next phase of expansion for the Kitchener brewery. They will be spending $4 million to enhance local production capabilities including improvements to blending, packaging and warehousing. Upon completion, Brick will terminate operations in Formosa, Ontario. The move represents the final step on the organization’s consolidation of operations to a single site in Kitchener for improving efficiency and competitiveness. The Formosa site will be for sale and George Croft, President and CEO of Brick, hopes that a buyer will be secured to continue brewing at the site which commenced in 1870.

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