Grand Hyatt Kuala Lumpur - Meetings & Events FAQs

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Grand Hyatt Kuala Lumpur Meetings and Events FAQs 1. What is the current process for check-in and check-out? We are still processing check-ins and check-outs at Sky Lobby while maintaining social distancing as mandated by the local authorities. We are practicing contactless check-ins where guests are highly encouraged to use the World of Hyatt Mobile App. For guests who prefer using key cards, rest assured that all key cards are sanitized prior to handover. For seamless check-outs, guests can return room keys to designated trays at Sky Lobby for minimal interaction. Contactless payment via credit card is highly recommended and guests who have provided credit card information upon check-in may opt for Web & Express checkout where stay bills will be emailed to them.

2. What is the room allocation policy and do you allow twin sharing occupancy for non-family members? As we are guided by local regulations on such matters, accommodation sharing is strictly not allowed for non-family members.

3. What is the current housekeeping practice? We have implemented Guest Housekeeping Preference Program where guests will be enquired during check-in on their housekeeping service preference (AM, PM or No Service). By default, we will continue to clean occupied rooms once a day.

4. How does Housekeeping team handle guestroom cleaning process? We have always been proud of the cleaning standards in our hotel, and with the current situation we only further enhanced these procedures. Our room cleaning process comprises a particular flow which includes removal, cleaning, replacement and sanitization. This flow allows us to ensure that we create a safe environment for our guests by safeguarding the entire cleaning process with a final disinfection step where priority is given to high contact areas.


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