Grand Hyatt Kuala Lumpur - Meeting Grand and Safe

CONFIDENT IN OUR CARE Safety first, wellbeing always.

Our top priority for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind.

Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes: • GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels • Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training • Cross-functional panel of trusted medical and industry advisors — including experts from Cleveland Clinic — to help us fine-tune safety protocols and consider various aspects of the entire hotel experience.

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and other leading organizations and experts.

Grand Hyatt Kuala Lumpur continues to welcome business and leisure travelers through our established operational excellence and commitment to care.

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HYATT’S GLOBAL CARE & CLEANLINESS COMMITMENT

VISA FREE FOR MOST COUNTRIES MORE THAN 162 COUNTRIES DO NOT NEED VISA

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 Mandatory body temperature check required at main entries of the hotel

 Hand sanitizing dispensers placed throughout public spaces, areas and entrances

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 Visible placements of digital signage and posters in public spaces to remind guests the importance of practicing proper hand-washing techniques and to remain vigilant to other to-know precautionary measures With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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 Making the best of technology to observe the reduction of contact, our service protocols have been modified with the implementation of QR code scan

With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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 Frequent disinfection efforts with proper antibacterial chemical for key cards, used pens, lift buttons and handrails

With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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HYGIENE CERTIFICATIONS

Quality and food safety at the hotel is our priority and we are pleased to share that Grand Hyatt Kuala Lumpur is ISO 22000 certified since 2013.

ISO 22000 is a Food Safety Management System (FSMS) with strict requirements to certify that food is safe at the time of consumption.

On top of that, we have an in-house Hygiene Manager who ensures the hotel is fully aligned with local and international hygiene standards.

With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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 Meal offerings are now reformatted to individual serving / plating  Meeting package meals will be served in the concept of customized individual Bento Box

 Themed arrangements for coffee break, breakfast, lunch or dinner will continue to observe the requisite social distancing protocols With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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VISA FREE FOR MOST COUNTRIES MORE THAN 162 COUNTRIES DO NOT NEED VISA

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GOVERNMENT SOP General SOP by Malaysian government for meetings and events:  Only participants aged 18 to 60 years old are allowed to enter  Mandatory health screening counter at the entrance (body temperature and symptoms check)  Participants with body temperature above 37.5 degrees or showing COVID-19 symptoms are not allowed to enter  All participants must register by scanning the QR code via the MySejahtera app  Social distancing of at least one (01) metre must be obeyed  Attendance of participants must be no more than 250 or less subject to venue capacity With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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CAPACITY CHART

Capacity chart is based on distancing of 2 metres between tables and / or seats With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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GRAND BALLROOM With a space of 1,045 square metres and a clear ceiling height of 6.4 metres, the Grand Ballroom is an ideal venue for gala events, annual dinners, car launches or intimate weddings, catering up to 250 guests.

The foyer area which is suitable for pre-dinner cocktails also includes a ramp where cars can be driven in for display during an event.

VISA FREE FOR MOST COUNTRIES MORE THAN 162 COUNTRIES DO NOT NEED VISA

With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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BANQUET (MEETING)

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BANQUET (DINNER)

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GRAND SALON The Grand Salon, with its 620 square metres of space and clear ceiling height of 4.2 metres, is an excellent venue for cozy meetings, conferences and weddings, hosting up to 138 guests.

Pre-dinner cocktails can also be arranged at the foyer area.

VISA FREE FOR MOST COUNTRIES MORE THAN 162 COUNTRIES DO NOT NEED VISA

With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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THEATRE

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CLASSROOM

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GRAND RESIDENCE An all-encompassing event venue, the Grand Residence on Level 1 houses two lounges, a loft kitchen and four private rooms with natural daylight.

With a capacity ranging from 10 to 40 guests per room, this signature venue offers an out-of-the-box experience and is suitable to accommodate smaller-scale meetings, cocktail receptions, intimate weddings and cooking demonstrations.

VISA FREE FOR MOST COUNTRIES MORE THAN 162 COUNTRIES DO NOT NEED VISA

With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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U-SHAPE

BOARDROOM

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CLASSROOM

BANQUET (DINNER)

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POOLSIDE RESIDENCE A collection of five private event rooms complemented by a stylish gallery and a loft kitchen with natural daylight in every corner, Poolside Residence on Level 3 offers a contemporary and versatile residential-style event venue spanning over 765 metres.

Capable to accommodate up to 45 guests per room, this venue is suitable for both corporate and social events with optional venue exclusivity giving guests the experience of a residential merrymaking.

VISA FREE FOR MOST COUNTRIES MORE THAN 162 COUNTRIES DO NOT NEED VISA

With immediate effect during RMCO period until August 31, 2020, subject to change based on Malaysian Government mandates.

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BOARDROOM

U-SHAPE

CLASSROOM

BANQUET (MEETING)

LOFT KITCHEN

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APPENDIX COVID-19 Recovery SOP by National Security Council (Malaysia) https://www.mkn.gov.my/web/ms/sop-pkp-pemulihan/ World Health Organization (WHO) https://www.who.int/ Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-nCoV/index.html

CONTACT US ANN FOO Director of Sales & Marketing ann.foo@hyatt.com

THANK YOU