The Highfield Level 3 Diploma in Business Administration Skills (RQF) is a qualification designed to support the development of learners who are working in, or who want to work in, a business environment in which administration skills are required. Success Story** Bhavesh Patel, who is studying the Level 3 Diploma in Business Administration Skills (RQF) with e-Careers Ltd** Bhavesh Patel is currently studying the Highfield Level 3 Diploma in Business Administration Skills (RQF) with e-Careers Ltd and his manager believes this has already had a positive impact on his job performance. His manager believes that Bhavesh’s ability to communicate more effectively with customers has improved significantly since he started his course. Kendal College is a further education college located in the historic town of Kendal, Cumbria. The College has built its reputation on the quality of its teaching and learning offer, the very high levels of student support and the excellent employer engagement that are characteristic of its approach. The Challenge The challenge for Kendal College was to create an innovative way to deliver and assess their Business Administration Apprenticeship training programmes with a significant element of personalisation to meet the needs of each individual learner. The programme also needed to be flexible enough to allow learners to study around their existing work commitments and home life. The Solution