Goodwill 2017 Annual Report

My life will amount to

something...

Sam Peebles YouthBuild Student

GOODWILL OF THE OLYMPICS & RAINIER REGION 2017 ANNUAL REPORT

SAM Sam Peebles YouthBuild Student

SAM shares his thoughts About life, construction and YouthBuild community service

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s a human we have 6 basic needs: certainty, variety, significance, love/ connection, growth, and contribution. Before I found YouthBuild I had been lacking these needs to the point where things didn’t really matter anymore.

I had recently been released from juvenile prison for the second time in two years. In early 2017, at 17 years of age, I saw my life as set in stone.

My plan at the time was to just give up and go back to doing crimes, end up in prison for the rest of my life, …or just die.

I had only truly met my parents when I was 11 -- and when I did my dad ended up dying and my mom got heavy into drugs and I never really had support. After moving to Tacoma while I was still on parole, my officer told me I needed to get a job or do something productive. When I mentioned that I liked construction, he told me about YouthBuild at Goodwill.

I still remember the first day of class, every teacher had a smile on their face and made me feel comfortable.

It didn’t even take a month when I was certain what I wanted to do - I wanted to be in construction.

In YouthBuild my teachers are very patient and they make sure you actually know what you are doing.

They are also supportive of my goals and always strengthen us even when giving constructive criticism. And they do this in a way that helps us to better adjust to a work environment.

I can talk about anything without being judged and I’m reminded when I’m sidetracked or unprofessional.

I also have a phenomenal instructor in the GED room and the staff as a whole make you feel that your construction work is also helping and making a difference in the community.

The support I’ve been given shows me that my life will amount to something and I can contribute to society instead of hindering it.

Now I’m starting to think about what I can accomplish in a year, five years, ten years.

YouthBuild has shown me that my personal afflictions and my past are just that, the past. They help you focus on the future and show you one that’s obtainable and sustainable. I’m happy with myself and I see a better life because of YouthBuild.

At Goodwill, helping people improve their lives through the power of work is at the heart of what we do every day.

The individuals highlighted in this year’s report are a testament to what people can achieve through their own dedication and perseverance, supported by the compassionate team of professionals at Goodwill.

This past year has been one of challenges and exciting new opportunities. The retail industry continued to evolve and change as did the needs of our program participants and the employers in our communities. Under the leadership of our new CEO, Lori Forte Harnick, we increased efforts to deepen our mission services, customized job training programs based on employer need and implemented new processes and efficiencies to ensure future retail operations success and long-term financial stability.

Ultimately, the purpose of our efforts is to better serve our clients.

With a diverse portfolio of job training programs and educational services, we served more than 9,400 individuals in 2017 – from at-risk youth to single parent families to seniors, all in need of new skills to enter or re-enter the workforce.

The community support we receive is crucial to our success. Thank you for your confidence and partnerships. Ahead lies an exciting future.

Together, we will continue to provide a gateway for opportunity and success for all the people we serve.

C.W. Herchold 2017 Board Chair

Christopher Algeo 2018 Board Chair

Goodwill helps people with barriers to employment go to work by providing jobs, job training and educational opportunities.

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building tomorrow together Lori Forte Harnick President and CEO

In this, our 98th year of service to the region, our Goodwill enters an exciting new world of opportunity.

As we celebrate another year of service to those in need, our eye on a rapidly changing world moves us toward new approaches to job training and to partnering with our community colleagues.

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FOUNDATIONS & CAREER GATEWAYS Beyond our core mission of providing job training and placement services as well as crucial life skills and case management support, we are intensifying efforts to offer our vulnerable populations gateways to career paths and a self-sufficient quality of life.

Single parents, struggling families, transitioning military and veterans, seniors, and at-risk youth are entering programs designed to produce competitive and qualified graduates.

This includes providing more resources to our own Goodwill employees to prepare them for greater career opportunities into the future. Susanna Rink, profiled in this report, epitomizes the dedicated spirit of our staff, determined to reach her potential and become a leader.

It also includes a foundational partnership developed this year with the United Way of Pierce County and its Center for Strong Families.

Thanks to UWPC funding, in 2017 we delivered a range of financial education and coaching services to help more than 100 clients improve their family incomes, credit scores

and savings. We will continue in 2018 to help even more asset- and income-constrained families attain financial stability.

An example of our gatewayto-careers approach is our YouthBuild construction and GED program for people ages 18-24. As baby boomers retire, we are seeing an increasing number of $20 - $25/hour entry-level positions with opportunities for rapid advancement and our Washington construction industry is partnering with us to train a new workforce of young adults.

This year we added homeless unit construction with electrical and plumbing into our curriculum. And thanks to Habitat for Humanity, our end-of-course training includes single-family home construction. In 2017, YouthBuild served 35 youth, with 61% of our students placed in employment or postsecondary continuing education. Challenges overcome by our YouthBuild students are truly inspiring, as Sam Peebles moving personal story attests.

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DEEPENING SERVICES & IMPACT We are also refining a two generation approach to aid single mothers with young children. Our Women 2 Work program, funded by the W.K. Kellogg Foundation, supports both mother and child to guide the entire family on a path to well-being and financial security. In 2017, our community partners worked with us to touch the lives of 72 mothers with family strengthening skills, job training, career path development and sustained employment.

Our CULINARY SKILLS program now offers “Rising Chefs’ Dinners,” to showcase the skills of pending graduates to restaurant and food service employers. Our story featuring Yulie Reyes illustrates the value of this innovation, as Yulie received multiple job offers following our first

Goodwill placed

1,425 people into jobs

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9,420

people were provided job training, placement and support

dinner. Success with this initiative now has us replicating the approach with our YOUTH BARISTA PROGRAM in 2018.

Innovation in our career training continued in Longview this year as our team developed a work-based apprenticeship model that combines employer-tailored on-the-job training and mentoring with Goodwill classroom learning and certification. Two examples spotlighted in this report are a six-month employer-funded pilot with NORPAC and a 10-week program with Northwest Motors Sales and Service.

keepING pace with retail & recycle MARKETS Along with deepening our mission services, we are adjusting to market forces affecting the retail, recycle and salvage industry sectors.

In retail, our strategy continues to keep pace with both the online and brick and mortar shopping habits of consumers. To expand our customer base and reach, we continue to refine “Shopgoodwill.com,” our national online thrift portal. In 2017, online sales increased by 12%, thanks in part to an improved user interface with easy smartphone/tablet access and a keyword personal cyber shopper feature.

online sales has grown by

32% over the last three years

In our stores, we are improving customer service and enhancing the quality and quantity of products for our value conscious and price sensitive shoppers. We are also developing ways to attract new customers to the world of thrift – such as our interactive Halloween retail experience. We have made

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million pounds of donated goods were kept out of landfills through recycling and repurposing in 2017 more merchandise available as a result of improving management of inventory and flow of goods from the donation door to the retail floor.

Developing new initiatives to increase the quantity and quality of our donations has made an impact as retail revenue grew to nearly $71 million in 2017.

On the heels of improvement in our retail operations, we streamlined our salvage and recycle business to manage donations in too poor a condition to sell. While a global decline in the recycle and salvage market has reduced revenue potential, we are committed to recycling and being good stewards of the environment. Through recycling and repurposing, we were able to keep 86 million pounds of household goods out of landfills in 2017.

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staying ahead of growing commun Just as the retail environment is evolving, the funding landscape for workforce development and human services is changing as well.

Now more than ever, the relationships that we develop within our community will have a tremendous impact on our efforts to provide job training and educational opportunities. Whether it’s customers in our stores rounding their purchase up to the next dollar, corporate partners awarding us grants, or individual donors who view a contribution as an investment in the future, Goodwill appreciates the critical role that our community partners will play in the future delivery of our mission.

In 2018, we will be strengthening these relationships by inviting our supporters and the community to join us for a deeper dive into the Goodwill mission and how we do what we do.

Through a series of experiential events, we will showcase our programs and the relationships formed between Goodwill skills trainers and students in our

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programs. These include the “Through Our Clients’ Eyes” donor experience and “Pick Your Passion” events such as our “Rising Chefs’ Dinners,” and competitive “Coffee Throw-Downs”. These, in combination with our popular private shopping events at our Blue Boutiques and our Milgard Work Opportunity Center tours, offer unique opportunities to see our mission come alive and experience firsthand the impact that your support has on our community and those we serve.

over

600

employers hired goodwill program graduates in a Variety of career fields

nity demand for funding All this leads to greater service for our clients, employers, partners and communities as we approach our centennial in 2020. With that aim, we are committed to work with industry and resource partners to design career programs to meet employer talent needs now and into the future.

Together, we will provide people with the most relevant and impactful service for the next 100 years.

provided

3,304 young adults JOB TRAINING through the reach center & goodwill programs provided

2,090 transitioning military, veterans or family members job training, career counseling and placement services

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SUSANNA Susanna Rink South Lacey Store Manager

discovering a passion for thrift and leadership As a young adult, Susanna Rink avoided thrift stores.

“When my parents took us on a trip we had to stop at every thrift store along the way and as a kid, that gets really old,” said Rink. “So I hadn’t been in a thrift store for decades when I walked into Goodwill one day back in 2009 looking for a fish tank.

And before long I was chatting with the assistant manager.”

Susanna had just left her job at Pizza Hut and wanted a new direction.

Moving away from home and taking an entry level job at sixteen meant no time for a high school diploma and college. She learned however that Goodwill would offer employment and a career path even with her situation - and in a career field that she had always wanted.

“I filled out the application and they called me back and hired me as a cashier. Immediately my parents were vindicated and I wondered if mom knew all along, because by my second or third day, I didn’t want to do anything else.“

supervisor that first year. After stints at several Goodwill locations, she was promoted to production assistant manager in Yelm in 2012, and finally this year to store manager at the South Lacey location.

“I love working in thrift because you have to be creative, it’s not like regular retail with a pre-set pallet of goods. All the unique items you see every day are amazing. The work you put in to showcase inventory you automatically see in sales and that is really gratifying.”

But she most enjoys the people who come to work in her store. “You get to change people’s lives by offering them a job and giving them skills.

Even people unaccustomed to a normal workplace, we can give them social skills, conflict resolution skills, along with job skills like learning how to be cashier.

“Seeing the life you can change by offering somebody a job, an opportunity, then making somebody successful - this is the work I am most passionate about.”

Susanna started working every position in thrift retail, advancing to

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Corporate Alliance Program

The partnerships Goodwill has with businesses and community organizations are critical to providing job training programs and other important services to people in need. From hiring program graduates to hosting employee donation drives to investing in specific programs, our partners make a significant impact in the lives of our clients.

In 2017, we welcomed five new outstanding partners to our Corporate Alliance Program — Microsoft Corporation, Milgard Manufacturing, Northwest Motor Service, NORPAC and Tacoma Public Schools.

PREMIER PARTNERS:

SUPPORTING PARTNER: Burkhart Dental

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Culinary school manager Chef Jeff Pratt and program graduate Anita Davis.

ANITA Anita Davis Tacoma Public Schools

Anita Davis is a single mother

helping to raise a grandson with special needs. Seven years ago her life turned upside down when she was diagnosed with a vocal disorder and could no longer work as a receptionist, a job she loved.

“I thought, what could I do where I didn’t have to use my voice as much,” said Davis. “I looked around at a number of different resources and finally enrolled in Goodwill’s culinary school. Cooking was something I enjoyed and Goodwill’s program taught culinary skills, and you worked for four and a half months getting experience in a real restaurant.”

“Goodwill goes beyond job training, they make a person feel proud that even though you may have a disorder, you can still find a way to do the job.”

Anita’s image is featured in the Tacoma Public Schools community ad on the back of several Goodwill trailers.

Today, thanks to her training and perseverance, Anita works in food services at Stewart Middle School in Tacoma.

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YULIE Ayulieth Reyes

Culinary Skills Program Graduate

A stepping stone to HER own business

“Yulie” (Ayulieth) Reyes has a

passion to one day own her own traditional Mexican restaurant. Her journey began with her father’s passion for cooking and became a lifelong goal at fifteen when she and her mother transformed an old theater in her hometown of Tzitzuntzan Mexico into the tiny “Blue Moon Café.”

After moving to America with her own family, Yulie’s dream led her to Jack in the Box, then Puerto Vallarta Mexican Restaurant in Puyallup, soaking up each business while working as a table busser, cashier, bartender and finally bar manager.

But the more she learned, the more Yulie realized she had a long way to go to owning and running a successful restaurant.

Then she saw a Craigslist ad for Goodwill’s Culinary Skills program.

“When I looked at the program at Goodwill I realized they had the full bundle, a way to continue my overall education,” said Reyes. “At Goodwill’s Neighborhood Bistro I could push myself and afford to make mistakes – like the time I ruined all the cookies for the day! Instead of losing my job like at a restaurant, I was able to grow from that mistake.”

What impressed Yulie the most was the personalized mentoring and

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breadth of training offered by the program. “Goodwill culinary trainers Jeff and Kendra teach restaurant management by example, giving you a look at a different kind of boss -- one I want to be someday.

Among other things, I learned the front and back end of the business, how to not waste money, how to work with and treat employees and customers, and how to organize a kitchen.”

Yulie’s crowning achievement in the program was her performance at the “Rising Chefs’ Dinner,” a job placement showcase where area restaurants are invited to a five-course student dining experience. The night led to interviews at Pacific Grill and Emerald Queen Casino, and ultimately a position as pastry chef with El Gaucho in Tacoma.

Now Yulie has nothing but incredible things to say about her new life with El Gaucho and Executive Chef Jesus Boites. “Jesus has shown me there is so much more to learn, so for my career, I am very grateful to work at such an amazing place. My husband Giovanni and kids Franco and Ernesto are also supporting me every step of the way, so one day I hope to give my kids another “Blue Moon Café!”

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Training & Education Headquartered in Tacoma, Goodwill of the Olympics & Rainier Region covers a 15-county service area in Western and South Central Washington. In addition to providing job search and networking resources for thousands of people each year, our dedicated staff of professionals deliver in-depth training, education, case management and life skills that prepare people for successful, lasting careers.

Career Path Programs Barista Skills (16 – 24 yrs) Culinary Skills Environmental Hazmat Cleanup Office Support / Computer Skills School To Work Senior Community Service Employment Program (55+) Ticket to Work Warehouse Transportation & Logistics Women2Work YouthBuild Construction Program (18 – 24 yrs) Youth Work-Based Learning Career Preparation & life skills Financial Literacy and Coaching IRS Tax Filing Services Life Skills Training M.A.T.H. Center tutoring Skillsoft Online Distance Learning Youth GED Assistance Youth REACH Center WorkFirst Assessment and Training Job Hunting & Networking Resources Disability Placement Services Interview Preparation Programs Job Placement Services Job Search Center Military & Veteran Services Networking Programs Resume Development Workshops Goodwill is a state-licensed private vocational school.

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The hands on training Jessica White received gave her the experience and skills needed to land a job with Northwest Motor Service.

Goodwill of the Olympics & Rainier Region • 15 County Service Area • 2 Work Opportunity Centers • Tacoma • Longview

• 37 Retail Locations • 30 large format stores • 1 small format store • 3 blue boutiques • 3 outlet stores • 1 Online Store • ShopGoodwill.com/goodwillwa

GROWING OUR SERVICE TO THE LONGVIEW COMMUNITY Goodwill’s growing Work Opportunity Center of Cowlitz County embarked on a number of initiatives in 2017 designed to develop meaningful career paths for individuals. The focus was on developing wrap-around services tailored to each participant and working closely with the local business community to develop training programs that meets the needs of an ever changing labor market.

Specific efforts included the creation of a GED completion program that serves as a first step of a three-part series of services teaching soft skills as well as technical skills and certifications needed to pursue living wage employment. In 2017, Longview staff helped 57 young adults complete their GED requirements.

Partnering with local businesses resulted in the creation of two work-based learning pilots combining job training and mentoring with classroom learning and certification. These customized programs included a 10-week pilot with Northwest Motor Service and a 6-month pilot with independent paper company, NORPAC. 15 young adults were part of these pilots and 94% gained employment or enrolled in post-secondary education at the conclusion of the pilots.

Jessica White, a young mother without a high school diploma, was having trouble finding full-time employment. She entered the program with Northwest Motor Service, obtained her GED and earned certifications for Forklift, OSHA10, CPR/Financial Aid and Money Smart.

Thanks to the program and the experience she gained, she was offered a full-time job with Northwest Motor Service.

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LEO Leo Gruba Operation GoodJobs

honoring our veterans Growing up in a Navy household, Leo Gruba knew that someday he’d follow his father into the military. In his junior year of high school, he did just that - enlisting in the Army and finding himself at Basic Training.

“While my friends were mopping floors at burger joints, I was the newest fledgling entry into the world’s greatest military,” Gruba said.

“Many years and deployments later, I realized my true reason for joining - the sacrifices I witnessed of others throughout my life needed to be honored and remembered.”

As Leo transitioned out of the military in 2015, he realized that nothing would likely ever top his Army career – but to come close, he would need help with his new life. Combining advice from family, friends and a tip from the military during out processing, he found Goodwill’s Operation GoodJobs in Tacoma. The program, supported generously by Wells Fargo and Boeing and in partnership with Joint Base Lewis-McChord, offers moral support and development of employment skills—all things Leo would need to bridge into civilian life.

“Operation GoodJobs provided a network of fellow veterans that helped me to find my next ‘mission’ in life,” said Leo. “It offered the comfort of knowing that I had friends and teammates that weren’t going to let me fail. When things initially didn’t

pan out in the corporate sector, program staff were always there to re-analyze my needs, review my resumes, and help me market to employers the dedicated and determined employee that I had become thanks to military service. They helped me to bring the best of what I had to offer to an organization.”

Like many other Operation GoodJobs participants, Leo learned that the skills he took for granted in the military are valued assets in the civilian workplace, including leadership skills, being on time, throwing everything you have at a task and being steadfastly loyal to the team or organization.

Today, Leo is a leader in the civilian sector helping his fellow veterans through the headquarters of the American Legion Department in Washington State. In his capacity as Adjutant, he serves in the top executive position and continues his passion for honoring and assisting others who have served. Now every day he assists veterans with their service-connected disability claims, helps veteran families find temporary financial assistance, and raises awareness about the needs of veteran families in Washington.

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2017

Financial Highlights OPERATING ACTIVITIES Statement of Unrestricted Activities (in thousands) REVENUES Workforce Development $5,266 Retail Operations $70,664 Go2 Property & Contract Services $1,629 Managed Real Estate $766 Contributions & Miscellaneous $1,811

EXPENSES Workforce Development Services $9,068 Retail Program Services $66,017 Go2 Property & Contract Services $1,843 Managed Real Estate $310 Fundraising $877 Management & General $4,919

TOTAL REVENUES

TOTAL EXPENSES

$80,136

$83,034

CHANGE IN NET ASSETS FROM OPERATING ACTIVITIES

($2,898)*

The accounting firm Clark Nuber has audited the financial statements in accordance with auditing standards generally accepted in the U.S. The audit received an unqualified opinion. *To continue to support our operation and service to our communities, Goodwill accessed a portion of our reserves in 2017.

CONSOLIDATED STATEMENT OF FINANCIAL POSITION (in thousands)

Total Assets $78,102 Total Liabilities $33,607 Total Net Assets

$44,495

Total Liabilities & Net Assets

$78,102

COMMITMENT TO OUR COMMUNITY

Operating Revenue Growth 2013-2017

92.6%

2017

of Goodwill expenses support retail and mission programs & services

7.4%

of Goodwill expenses support management & fundraising

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2016 2015 2014 2013

$80.1M $79.6M $77.6M $74.5M $72.2M

2017 HONOR ROLL OF DONORS (gifts made October 1, 2016 – September 30, 2017)

Goodwill and the Goodwill Heritage Foundation would like to thank the following community members for their support. Because of you, deserving individuals are able to receive the training, education and support they need to be contributing members of our society. We thank our donors, sponsors, grantors and corporate partners for being champions of Goodwill’s mission. $100,000+ Wells Fargo Foundation Whisper Foundation $25,000 - $99,999 Boeing Company KeyBank Foundation Schultz Family Foundation Silicon Valley Community Foundation Starbucks Coffee Company $10,000 - $24,999 Buck and Joanne Thompson Employees Community Fund of Boeing Puget Sound RealNetworks Foundation $5,000 - $9,999 Banner Bank CHI Franciscan Health System Dimmer Family Foundation Florence B. Kilworth Charitable Foundation Golden Oldies Guild Greater Tacoma Community Foundation Clara Ladd Scott E. Silver and Hollie Macdonald The Bamford Family Foundation The Gottfried and Mary Fuchs Foundation The News Tribune Cindy Thompson United Way of Pierce County US Bank Foundation William W. Kilworth Foundation John and Judy Woodworth $2,500 - $4,999 Bank of the West Christa & Tom Brothers Amber Davis Jim & Enid Harris Jodi & C.W. Herchold Dianne & Fred Matthaei Northwest Motor Service Puyallup Tribe of Indians Mike & Katie Shields Judy & Brad Swain $1,500 - $2,499 Donna Albers Barbara Ault Steve & Mary Barger Kimberly Barron Doug & Amy Bell Greg Biersack & Justina Cruz Biersack Mary Ann Boulanger Dan & Susan Brinkman Rebecca Burris Anthony L-T. Chen, MD & Shin-Ping Tu, MD Richard & Clare DeVine Janie & George Frasier Dennis & Lucinda Fulton Ken & Lucy Gibbon Lori & Blake Harnick Skip & Carolyn Haynes Terry Jones Maria Kobasew-Jones Mark & Marcia Kogle Mckinney Trailer Rentals Tony & Julie Panagiotu Chris Politakis

Steve & Kathleen Politakis Diana Reinhardt Rotary Club of Lakewood Carol Stockdale Jay & Wendy Stricherz Eileen Sullivan & James Matteucci The Titus-Will Families Foundation James Tomlinson Larry & Jane Treleven John & Lee Ann Tuohy Rachael Tveten Francisco Velez Jr. VSG Marketing Robert Whitted Jamie & Sally Will, Jr. Andrew Wood $1,000 - $1,499 Oscar Avalos Jamison & Carolyn Balousek David Beckmann Cheryl Bidleman Julie Boyd Peggy M. Buehler Jack & Lisa Butson Rory & Connie Connally Justin Erickson Suzy Esposito & Janine Baldridge Buzz & John Folsom Kyle Gibson Brad Gupta Jason Hall The Michael W. Hansch Family Terry Hayes Chuck & Sue Hellar Dena Hobbs Robert & Pauline Kirchner Kirchner Foundation Rodney & Shelley Ladd The Dennis & Linda Leuthauser Family Mark & Claire Litchman Bev Losey Sandy & David McKay Myhre Family Carlyn Roy Shahrokh M. Saudagaran, Ph.D. Todd & Teresa Silver Carolyn & Alfred Treleven Allan & Judith Trinkwald Rhonda Tye Lisa Vlieger Scott & Donna Waner David & Barbara Young $500 - $999 Kumi Baruffi Robert & Kelly Best Brian Cockrell Combined Federal Campaign Molly & Michael Crowley Tim & Sharon Daly Bill Dickens & Jennie Scipio-Dickens Andrea & Ryan Evans Steve & Mary Francis Danya Gerhards Goodwill Industries International Google Inc. Janice & Ray Graves Joanne Henry Gina Marie Irvin Sandra James Georgeann Johnson

Sabrina Jones Maria Kadile Konop & Doug Konop Paul & Teri Kheriaty The Kupka Family Bruce & Karen MacDonald James & Beverly McCormack Chuck & Charli Meacham Morgan Stanley Smith Barney Pam Neely Susan & Steve Newsom Lazarus & Martha Politakis John & Mary Rowlands Russell Investments Magda Schoonderbeek Colette & Tom Taylor Donn Tyler Charles & Nansea Welsh $250 - $499 Teresa Bigelow Nick & Linda Bonazza Milissa Burkey Tom & Diane Butler Scott & Mary Chapman Judy Clifton Kieran Craft Tina Cranmer Julie Di Re JoLynn Dunavant Fidelity Charitable Gift Fund Deena Giesen Don & Jean Hansen Elizabeth & Ian Hartley Mark & Wendy Holcomb Intel Corporation Kidz Kaboodle Kelly Lane Audra Laymon Galen Li Roger Lilley Ed Little Logic Staffing Bett Lucas Jennifer Manheart Warren & Elizabeth Martin Shawn Mattingly Don Mellot Chris & Laura Meyer Scot & Amanda Morrison Donna Morton Carol Wilkinson & George Panagiotu Jeff Pratt Floyd Prince Herb & Paula Simon Caren Skube Eugene Thorne Katherine & Jake Tiffany Leon Titus Jr. William Trainer Dan Voelpel Washington Architectural Hardware Co. Washington State Combined Fund Drive Allison Welch Whitehouse & Schapiro, LLC James Young Brian Zinn

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Special thank you to anonymous donors who raised over $15,000 These supporters of Goodwill chose to give without recognition. In total, these generous individuals and organizations have donated over $15,000 in support of participant scholarships, job training programs and community awareness.

Special thank you to matching gift companies Thank you to the following companies for encouraging their employees to give charitably by matching philanthropic donations. Your matching gift programs demonstrate a true belief in the well-being of our community.

Bank of America Boeing Company KeyBank Starbucks US Bank 2017 Ready to Work Sponsors Thank you to our 2017 Ready to Work Sponsors and Table Patrons. Your support made it possible for Goodwill to provide scholarships and accredited programs for people seeking to change their lives through the power of work.

Presenting Sponsor ($15,000) Columbia Bank Speaker Sponsor ($10,000) Boeing JPMorgan Chase Hospitality Sponsor ($10,000) Starbucks Recognition Sponsors ($5,000-7,500) Bank of America/Merrill Lynch Chehalis Tribe Print NW (in-kind) The News Tribune (in-kind) Titus-Will Automotive Opportunity Sponsors ($2,500) Associated Petroleum Halfon Candy Co. Logic Staffing Panagiotu Pension Advisors Robblee’s Total Security Whitehouse & Schapiro Zero Waste Challenge Hope Sponsors ($1,500) Amazon CHI Franciscan Health DaVita Fred Meyer Heritage Bank Immedia (in-kind) Infinite Rags Korum for Kids Foundation MultiCare Health System PeopleReady (LaborReady) Tveten’s Auto Clinic Tucci & Sons University of Phoenix Vantiv Veritiv Walmart Table Patrons ($850) BCRA Nexus Brown & Brown of Washington Burkhart Dental Supply CenturyLink Chuckals Office Products Clark Nuber Davies Pearson Gold Medal International Gordon Thomas Honeywell Grand & Benedicts Haddad International Hagel Executive Search C.W. & Jodi Herchold Kaiser Permanente Kelley Imaging Systems 20

KeyBank Lakewood Hardware & Paint Marsh USA Mckinney Trailer Rentals Pacific Commercial Tire Pepsi-Cola Pierce County Community & Technical Colleges Carlyn Roy (TAPCO) Solid Waste Systems Sprague Pest Solutions Stellar Industrial Supply USA501 WCP Solutions Western Pacific Leasing/Paccar Leasing Co. Westgate Capital Program Supporters ($500) Binford Metals Emerald Home Furnishings Kole Imports LaborWorks Leon Korol Company Regent Products Trailer Source West Coast Truck & Trailer Repair Goodwill Heritage Society Individuals and families who have chosen to leave a legacy with Goodwill through their will, charitable trust, gift annuity or life insurance policy. Goodwill recognizes those individuals whose passion for Goodwill’s Mission will endure.

Marian Bailey Estate The Thomas S. Brothers Family** Samuel H. Brown Estate Lillian Brunzel Estate Elizabeth Brusco** William L. Cagle** Donald F. Conner Estate Elaine F. Crawford Estate Mary Darling Estate Linda A. Erickson Eugenia Fairbanks Estate John & Buzz Folsom** Jane C. Gattavara Estate Leah D. Gunnarsen The Michael W. Hansch Family** Terry Hayes** Linda and Robert Heaton** Martin Hudson** Don & Mary Johnson** Melvin Johnson** Forrest & Bethel Jonson Estate Jack R. Joyner Estate Karl Kaiser Estate The Kimble Family Revocable Living Trust /Elizabeth R. Kimble Hans Lemke Estate Mary Long Estate Evelyn W. Lordahl Estate Dean A. & Joan McSweeney** Lila J. Miller Estate Alice E. Morgan Estate Andrew Nelson Estate Sue D. Nilsson Fund Ed & Stacey Ogle** Elizabeth Pettigrew Estate John W. Quick Estate Jeanne Schenck Estate Paul Schumacher Trust Mary Lou & Dave Sclair** Bartolina M. Serio Estate Clifford H. Smalling Estate Willie & Faye Stewart** Frederick T. Taylor Estate Beatrice E. Thompson Estate Estate of Pauline Gertrude Vieweger Sally Ann Wagner Living Trust Ingeborg Wathne Estate Marcella Wheeler Estate Genevieve Wilcox Estate Don & Mary M. Williams Estate Zoe Williams-Lambacher Estate Edward L. & Helen S. Woodbury Trust **Future Gift Arrangements

2017 Goodwill OF THE OLYMPICS & RAINIER REGION Board of directors CHAIR C.W. Herchold VICE-CHAIR/CHAIR ELECT Christopher Algeo TREASURER Suzy Esposito SECRETARY Judy Swain AT LARGE Greg Biersack Bill Dickens Shahrokh Saudagaran Colette Taylor DIRECTORS Donna Albers Jamey Balousek Robert Bruback Anthony Chen, MD Rory Connally Josh Garcia Drew Henrickson Terry Jones Carlyn Roy John Tuohy In 2018, the Goodwill Board welcomed new members Charelle Foege, Demetrius Forte, Daniel Glover, Shannon Govia and Mark Rodriguez 2017 GOODWILL HERITAGE FOUNDATION BOARD OF DIRECTORS Chair Greg Biersack VICE-CHAIR Barbara Mitchell Briner TREASURER Chuck Hellar SECRETARY Jason Hall Directors Steve Barger Susan Brinkman Doug Burton Bill Dickens Beth Hartley Bev Losey Eileen Sullivan Jim Walton In 2018, the Foundation Board welcomed new member Andrew Stolz Management Team Lori Forte Harnick, President & Chief Executive Officer Jef Veilleux, Chief Financial Officer Dan Fey, Sr. Vice President of Workforce Development Chris Politakis, Vice President of Marketing & Communications Cheryl Bidleman, Vice President of Human Resources Christa Brothers, Chief Development Officer, Goodwill Heritage Foundation

Work Opportunity Centers and Satellite Offices Goodwill has two Work Opportunity Centers and three Satellite Offices providing job training, placement and educational services to the public.

Tacoma Milgard Work Opportunity Center 714 S. 27th St Tacoma, WA 98409 253.573.6500 Work Opportunity Center of Cowlitz County 1030 15th Ave Longview, WA 98632 360.501.8340 Aberdeen – SCSEP Senior Program 1103 E. Wishkah Blvd Aberdeen, WA 98520 360.532.0041 Lacey – SCSEP Senior Program 4800 Yelm Hw SE Lacey, WA 98503 360.456.0273 Yakima – SCSEP Senior Program 503 South 1st St Selah, WA 98901 509.452.6061

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Goodwill’s job placement and job training programs have received the highest level of accreditation available. In 2016, CARF International, an independent reviewing agency, awarded Goodwill a three-year accreditation through November 2019.

goodwillwa.org

Goodwill is a WorkSource affiliate in Pierce County, assisting in delivery of employment services.