Goodwill of Central & Southern Indiana Annual Report 2020 - 2021 by goodwillindy

ANNUAL GOODWILL OF CENTRAL & SOUTHERN INDIANA

REPORT 2020 // 2021

OUR MISSION

In 2020, the unemployment rate for persons with disabilities increased to 12.6%, compared to 7.9% for individuals without a disability.1

Goodwill changes lives every day by empowering people to increase their independence and reach their potential through education, health and employment.

WHO WE SERVE

447,450 working-age Hoosiers lack a high school diploma.2

Goodwill of Central & Southern Indiana has been employing Hoosiers for more than 90 years, and after decades of experience, we’ve identified a few common barriers that often limit an individual’s job prospects, including a disability, limited education or criminal history.

One-in-three adults have a criminal record.3

1. U.S. Bureau of Labor Statistics. Persons With a Disability: Labor Force Statistics - 2020. February 24, 2021. 2. U.S. Census Bureau. Educational Attainment. American Community Survey 2015-2019. 3. U.S. Department of Justice. Bureau of Justice Statistics. Prisoners: 2016.

HOW YOUR SUPPORT EMPOWERS PEOPLE

Thanks to the support of thousands of Hoosiers who donate and shop at our stores and give financially, Goodwill is able to serve thousands of people in central and southern Indiana each year.

Mission Services

4,508

directly employed or placed in a job in 2020

7,035

education

health

diplomas earned since 2010

7,059

job certifications earned since 2010 employment services

5,236

moms served since 2011

s I reflect on the most difficult year we’ve experienced as an organization, we have much to be grateful for, including a cautious reintroduction to normalcy that allows us to gather with friends and family again. The circumstances of the previous year have taken a toll on all of us — especially the vulnerable populations Goodwill serves — but your support has allowed us to continue with our important work in empowering people to change their lives.

President's Message

When our retail stores closed for two months in early 2020, Hoosiers stepped up with more donations than ever before. Our eCommerce division also had a record year, with more people choosing to shop online. In addition, our Commercial Services division, deemed an essential employer, had a record-breaking year, which includes a new manufacturing facility in Indianapolis that is expected to help revitalize an area with above average poverty and unemployment rates. This innovative community collaboration with Cook Medical Group is just part of Goodwill’s commitment to fostering a lasting impact in our communities. Over

the past year, our commitment to diversity, equity and inclusion has been reinvigorated. More employees than ever before are asking to take an active role in ensuring Goodwill is a leading employer in providing a safe work environment where all people are treated with dignity and respect. In addition, our mission and education programs have continued to serve thousands of Hoosiers, and the receipt of several generous grants will allow Goodwill to expand our services and offerings to even more people. I encourage you to read this annual report to learn more about all of these initiatives and to meet some of the people whose achievements are made possible by the support of people like you. When you donate, shop or give financially to Goodwill, you’re changing lives. Thanks for all you do. Kent A. Kramer

President and CEO Goodwill of Central & Southern Indiana

TABLE OF CONTENTS 06

EMPLOYMENT

EDUCATION

HEALTH

LEADERSHIP & FINANCIALS

GIVING

ANNUAL REPORT 2020-21 | 3

A COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION Goodwill Appoints DEI Task Force T

he Diversity, Equity and Inclusion (DEI) Task Force was created in 2020 with the sole purpose of ensuring that Goodwill of Central & Southern Indiana is a welcoming place to work for all people. The DEI Task Force began its work in earnest with a series of virtual town hall meetings and the goal of better understanding the personal and workplace issues that our co-workers who are BIPOC (Black, Indigenous, people of color), LGBTQ+ and/or persons with disabilities face daily. In direct response to what was shared in the town hall meetings, a series of immediate changes have been made at Goodwill, including the recognition of Martin

Luther King, Jr. Day and Juneteenth as paid holidays. A speaker series was also launched to help provide voice and awareness to the issues of racism, diversity, equity and inclusion; the first speaker was New York Times best-selling author Dr. Ibram X. Kendi. A review of our HR policies is currently underway and has resulted in immediate changes, including an overhaul of our recruiting, hiring and onboarding practices. An exciting development is that diversity, equity and inclusion will be central to our new strategic plan that is currently being reviewed. This ensures that our commitment to this important work is ongoing and fully embraced by the entire organization.

of these fellows and joined the board of the Goodwill Foundation of Central & Southern Indiana. Since I was already involved with Goodwill’s Young Leaders Board, it was an exciting and natural progression.

Q: Why is it important to ensure boards are diverse? A: It is important that our boards reflect the

Board Member Q&A Lily Smith, a board member of the Goodwill Foundation of Central & Southern Indiana, discusses board diversity in Indianapolis and why she supports Goodwill.

Q: How did you get connected to Goodwill? A: I was looking for an organization to get involved

with outside of work, and I had personal connections with Goodwill who encouraged me to take a tour to learn more. The buy-in was pretty immediate. Goodwill represents so much of what I believe in as far as providing holistic support that creates systemic change. My initial involvement was in 2013, when I helped develop the Goodwill Young Leaders Board as a founding member.

Q: How did you get involved with the Goodwill Foundation’s Board of Directors? A: For its 100th anniversary, the Central Indiana

Community Foundation (CICF) wanted to support the appointment of diverse leaders to boards across the city. As a young woman, I was chosen to be one

communities that they are serving; not to mention that we are all better intellectually, spiritually and functionally when we are in a diverse setting. The more we can meet each other as we would ourselves and our own families, the better we all are in deepening our compassion for other humans and their experiences.

Q: What is the impact of having diverse board leadership? A: The rising generation is questioning how

organizations are making money and engaging with their communities. They are comfortable sitting in the discomfort of not knowing, questioning the status quo and asking why. I think that is the beauty of having intergenerational board members as everyone brings a different cultural and social context that is valuable and creates a wonderfully complex Venn Diagram of experience, knowledge and curiosity.

Q: How is Goodwill a good steward of the donations it receives? A: Your goods, donations and financial gifts to Goodwill go a long way. Goodwill addresses multi-generational problems. They innovate and track, shifting course when things don’t work, and investing more when they do. Privilege is having support. Goodwill creates opportunities for people to plug into a meaningful support system.

Doing business doesn’t have to come at the cost of doing good. 53% of Goodwill's board members are women or racially diverse (or both).

4,170

employed directly — 61% with a barrier like a disability, criminal history or no high school diploma

GOODWILL

EMPLOY Retail | Commercial Services

YMENT A

t the core of Goodwill’s mission is the goal to empower people to achieve their independence and reach their potential, which is often tied to employment. The previous year has seen a major adjustment in the labor market, creating new challenges for both employers and employees. Goodwill remains committed to providing opportunities, especially to those with barriers to employment like a

disability, criminal history or limited education. As part of our Strategic Plan, we are focused on the future of work and how to best serve individuals with a diploma but limited skills. Goodwill offers immediate employment to Hoosiers who might otherwise have limited options, along with career and life coaching, job training and placement and more. Visit goodwillindy.org/careers to apply.

ANNUAL REPORT 2020-21 | 7

Overcoming Adversity

hen Edward Rickenbach first joined Goodwill in 2009 as an assistant site leader, he was struggling with homelessness and severe depression — a diagnosis he had first received in college but learned would be a lifelong battle. In just 18 months, he worked hard and was promoted to site leader, where he was responsible for managing the store and all of its employees.

It was at this time that he decided to seek help through counseling and medication, which gave him a renewed focus. In 2014, he was offered another role as site leader, but reflecting on his own experiences, Edward instead sought a role on the mission side of Goodwill.

In 2012, when his father was diagnosed with cancer, Edward had a mental health relapse. He describes his depression as a lack of motivation and a debilitating condition that made his responsibilities as a site leader impossible to fulfill.

Goodwill Guides are career and life coaches who work with Goodwill’s employees, students and program participants to help them overcome their own challenges and to set future goals. Edward was successful in this role because he was passionate about his work but also relatable to his clients who were experiencing some of the same struggles he had overcome.

“I was ultimately demoted because I wasn’t capable of doing the things that were required of me,” admits Edward. “I was embarrassed and worried about how I was going to support my family. I was also overwhelmed with my father’s cancer diagnosis.”

“My focus right now is on strengthening and expanding the Guides program, which has helped thousands of people change their lives,” Edward said.

In 2017, Edward was promoted to Guides Manager, where he leads a team of Goodwill Guides.

My focus right now is on strengthening and expanding the Guides program, which has helped thousands of people change their lives.

EMPLOYMENT

ANNUAL REPORT 2020-21 | 9

EMPLOYMENT

Riana Dozier, Manufacturing Engineer and the first hire at the new facility at 38th and Sheridian

Investing in Indy’s Neighborhoods

ook Medical is partnering with Goodwill Commercial Services to build a manufacturing facility at the northwest corner of 38th Street and Sheridan Avenue in Indianapolis — a neighborhood with higher-than-average poverty rates and limited job opportunities.

manufacturing geared toward long-term employment and career fulfillment. Employees will manufacture a variety of FDA-approved medical device components such as producers, sheaths, drainage catheters and needles.

The new facility will bring 100 jobs to the community, with the goal of hiring residents within the surrounding neighborhood. These jobs will be skilled

In addition to jobs, the project will bring affordable and nutritious food to what is currently a food desert through Indy Fresh Market, a full-service

grocery store located adjacent to the manufacturing facility. The goal is for 100% of the construction to be performed by local minority-owned businesses. In addition, the Central Indiana Community Foundation will own the facility on behalf of the community, allowing for excess funds to be used for community development. Learn more: goodwillbusiness.org/cook

Rose Green, Commercial Services

Shawn Basore, Commercial Services Derrick Powe, Commercial Services

A Record-Breaking Year at Commercial Services W

hen most of the world shut down with the onset of COVID-19, including all 70+ Goodwill retail stores, our Commercial Services division experienced a record-breaking year on a number of fronts. In addition to employing nearly 200 AbilityOne janitorial workers, Goodwill Commercial Services operates three manufacturing facilities that employ nearly 300 individuals who produce medical device components, hand sanitizer, pharmaceutical trial kits, automotive parts and more, deeming us an essential employer — a responsibility we continue to take seriously.

Nearly 90% of the individuals employed at Goodwill Commercial Services have a disability or criminal background, and while being an essential employer allowed us to provide increased work opportunities, it was also critical that we ensure the dozens of people coming in and out of our facilities each day were healthy and safe. We implemented a number of new guidelines, including daily temperature and wellness checks, staggered shifts and break times to allow for social distancing and more. This time wasn’t without its challenges. Like most employers, our ‘Now Hiring’ sign is on indefinitely as we work to keep

up with increased demand. We have also encountered supply chain issues that require creative solutions, but overall, we’re proud to share that business is better than ever. Next year, Commercial Services will begin operations at our third manufacturing facility at 38th and Sheridan in Indianapolis. We also added a new warehouse in Plainfield and more than doubled the size of our Bloomington facility, all of which will allow us to better serve our customers and expand our mission to a greater number of Hoosiers. Learn more: goodwillbusiness.org ANNUAL REPORT 2020-21 | 11

Achieving Independence Through Employment C

orey Starks joined Goodwill Commercial Services nearly 11 years ago as a janitor and within his first year of employment, was promoted to backup Team Lead. Due to his success in this role, he secured a floater position that required him to learn many new job responsibilities. "Corey has a can-do attitude about every project,” said Chris Borsch, Corey’s supervisor at Goodwill. “He is the first to volunteer when needed and cares deeply about doing quality work.” Despite limited reading and comprehension skills, Corey is eager to learn. Since joining Goodwill, he has earned an advanced certification from the Cleaning Management Institute (CMI) and plans to earn more. “Some (people with) disabilities just need structure,” Corey said. “If you provide that, they will be your best workers.”

Some (people with) disabilities just need structure. If you provide that, they will be your best workers.

His mastery at his job resulted in a promotion to Team Lead. He now leads a team of three employees and acts as an interim Team Lead in the area where he previously worked. Corey has learned his new role through keen observation and by applying his own experiences to his leadership skills. In addition to pursuing his professional goals, Corey has achieved a big milestone in his personal life. He moved into an apartment, where he now lives independently for the first time in his life, after previously living with family. He was also recently honored with the SourceAmerica® Evelyne Villines Award, which recognizes an individual with a disability who has advanced from work on an AbilityOne® contract into management (supervisory or leadership) within the nonprofit agency. We are incredibly proud of Corey and appreciate his decade of service to Goodwill.

EMPLOYMENT NEW BEGINNINGS

Lilly Endowment Grant Helps Goodwill Expand Reentry Program E

to stable housing and help developing a support system that will sustain them well beyond the program.

“The goal of New Beginnings is to transition participants from entry-level work at Goodwill to a skilled, in-demand career in the community,” said Trelles Evans, director of reentry services at Goodwill. “With funding from Lilly Endowment, Goodwill can expand the program’s offerings as well as the number of individuals served.”

“We are heartened by the significant number of organizations that care deeply about these issues and are working tirelessly to address them,” said Rob Smith, senior vice president for collaborative strategies for the endowment.

very year, thousands of Hoosiers are released from incarceration and return to Marion County. One of their greatest challenges is successfully joining the labor market at a level that pays a living and family-sustaining wage. Consequently, this population often lives in poverty and in high-crime areas. A substantial $6.95 million grant from Lilly Endowment Inc. will address these challenges by allowing Goodwill to expand its successful reentry program, New Beginnings.

Launched by Goodwill in 2011, New Beginnings provides employment, educational training and coaching for recently incarcerated individuals through on-thejob training and classroom learning. Participants are supported through a number of wraparound services, including financial literacy, access to health care, referrals

To date, 234 individuals have graduated from the program, and 90% of them have been placed in employment. Only 5.8% have been reincarcerated. According to the IDOC, for the most recent year of data collected (2016), the three-year recidivism rate for formerly incarcerated individuals returning to Marion County was 34%.

With thousands of individuals re-entering Marion County annually, the need to expand New Beginnings continues to grow, and if scaled, can ensure more individuals achieve economic self-sufficiency. Ultimately, better services to more re-entering individuals will promote success for whole families, resulting in a thriving, more equitable Indianapolis community. ANNUAL REPORT 2020-21 | 13

7,035

diplomas earned since 2010

7,059

job certifications earned since 2010

GOODWILL

EDUCA The Excel Center® | Indianapolis Metropolitan High School

Michael Hicks graduated from The Excel Center-University Heights, in June 2021.

ATION A

fter decades of experience providing employment, we realized that the lack of a high school diploma presented a significant barrier to hundreds of thousands of Hoosiers striving to achieve their independence and

reach their potential. In addition, poverty rates are strongly linked to educational attainment, with those lacking a diploma nearly twice as likely to live in poverty than diploma holders. ANNUAL REPORT 2020-21 | 15

EDUCATION

Empowerment Through Education

ndianapolis Metropolitan High School is a best-fit school for teenage students experiencing circumstances that may present a barrier to education. In 2020, those circumstances included a pandemic that entirely uprooted education across the globe, but our students adapted and persevered, and our faculty did an amazing job at ensuring we could continue to provide highquality, rigorous instruction and individualized support. After experiencing challenges in a previous educational setting, Luis Gonzalez enrolled at Indianapolis Metropolitan High School in September 2020. “When Luis first came to Indy Met, he was disengaged from academics,” said Shelly Bright, a math teacher at Indianapolis Metropolitan High

School. “He quickly found success and emerged as a scholar.” Luis is diagnosed with attention deficit hyperactivity disorder (ADHD), which can be a challenge under the best circumstances, but during the pandemic, Luis excelled in an educational setting that required self-discipline and impeccable time management skills. In addition, he managed to balance employment at Goodwill with his responsibilities as a student. Luis didn’t just graduate — he graduated early, recently passed the Quickbooks certification test and is enrolled at Ivy Tech to study mechanical engineering. “When I understood that the teachers were there to help me and not to hurt me, I was able to focus and do better,” Luis said.

When I understood that the teachers were there to help me and not to hurt me, I was able to focus and do better.

Learn more: indianapolismet.org ANNUAL REPORT 2020-21 | 17

Beating the Odds

here are more than 447,450 working-age Hoosiers who lack a high school diploma. Prior to The Excel Center, Goodwill’s unique high school for adults, there were few options for people like Dontre Smith who wanted to earn one. “I was in the worst condition of my life, living in a semiabandoned house,” Dontre said, referring to the place he called home on-and-off for nine years. Due to homelessness and lack of transportation, Dontre had a difficult time keeping a job. He also lacked a support system.

98%

of Excel Center graduates earned college and career readiness credit

“I never had a positive role model. I had no drive or motivation until my beautiful goddaughter was born,” Dontre said. “I was ashamed that I couldn’t afford to give her anything for her first birthday.” A few days later, he enrolled at The Excel Center. He worried that he might not be able to finish due to his learning disability, but he trusted the teachers and staff and found a support system he had never had before. “I made it to school every day despite my living arrangement, but it was difficult,” Dontre said. “There were strange people at the house at all hours of the night

looking for a high, causing me to go to school sleepy, irritated and miserable.” In order to ensure Dontre had a safe place to live to focus on his studies, the school arranged for him to stay in a hotel. “I will forever be thankful for that,” Dontre said. “I don’t believe I would have made it to graduation if they hadn’t provided food and shelter to me.” In June 2020, Dontre earned his diploma as well as a Certified Nurse Aide certification and is currently employed at a home health agency. Learn more: excelcenter.org

EDUCATION

Excel Center National Expansion

ince The Excel Center launched in Indiana in 2010, this firstof-its-kind education model has helped 6,245 central and southern Indiana adults earn their high school diploma and 7,059 industryrecognized job certifications, significantly expanding their career opportunities. This success has not gone unnoticed, with Goodwill affiliates across the country expressing an interest in opening their own Excel Center locations.

There are now locations in Arkansas, northern Indiana, Missouri, Tennessee, Texas and Washington D.C., with several more sites planned in these and other states. There are currently 31 schools across the network, and the goal is to grow that to 85 schools by 2030. One of the most significant challenges in this endeavor is working with the various states to include adult high schools in their

charter school laws. We’re grateful for the support of donors like the Charter School Growth Foundation, which provided a generous $2 million gift to assist in this effort. “The national interest in The Excel Center is proof that this unique education model is filling a need for adults who otherwise would have few options, if any, to earn a high school diploma,” said Kent A. Kramer, president and CEO at Goodwill of Central & Southern

Indy Met Educator Named Teacher of the Year Indiana. “We’re now focused on expanding this model to as many adults as possible, knowing that we’re providing a critical service and lasting impact to these individuals, their families and communities.”

Congratulations to Shannon Brown, Humanities Lead Teacher at Indianapolis Metropolitan High School, who was recently named Teacher of the Year by the Mayor’s Office of Education Innovation.

GOODWILL

HEALTH Nurse-Family Partnership®

ome barriers that emerge later in life, including a limited education or criminal history, may be traced to an individual’s childhood — even as far back as the womb. Preterm delivery and low birth weight are the leading contributors to infant mortality, a health

metric that Indiana ranks among the worst in the nation on. Goodwill’s Nurse-Family Partnership pairs first-time, low-income moms with a registered nurse who makes regular home visits, teaching families about the habits of a healthy pregnancy and early childhood development.

April Cloncs graduated from Nurse-Family Partnership in 2019, after a healthy pregnancy.

3,651 Nurse-Family Partnership babies born since 2011

57%

of moms earned their high school diplomas while enrolled in Nurse-Family Partnership

ANNUAL REPORT 2020-21 | 23

HEALTH

Support for

Moms and Babies

hen Tenera Lloyd enrolled in the Nurse-Family Partnership program, she was in an abusive relationship and struggling with post-traumatic stress disorder. A pregnant mom with limited outside support, she felt hopelessly stuck in her situation but knew she wanted better for her daughter. After going into labor three weeks early due to a domestic situation, she knew it was time to take action. “I was emotionally and physically exhausted, but my nurse was very supportive, and it changed my life,” Tenera said. “She gave me the tools I needed to get away.” First, she made sure that her daughter, Trinity, had access to

quality health and child care. She also sought out mental health services to learn how to cope with past trauma. She excelled in her employment and eventually received a promotion to leadership. She also got her own apartment and is currently pursuing a credential in medical assisting. “Some days are still a struggle, but I push through because there is a little person looking up to me,” Tenera said. “I want her to have a better life and to know that she’ll always have my support.” Learn more: goodwillindy.org/health

I was emotionally and physically exhausted, but my nurse was very supportive, and it changed my life.

Elizabeth Sigler, Nurse-Family Partnership

ANNUAL REPORT 2020-21 | 25

HEALTH

Reducing Black Mortality Rates in Indiana I

n 2020, Goodwill of Central & Southern Indiana, with funding from the Annie E. Casey Foundation, sponsored two doula certification courses in an effort to combat and reduce the Black morbidity and mortality rates of birthing people in Indiana, beginning with the community in Marion County.

Andrea Voisard, a community resource specialist with Goodwill’s Nurse-Family Partnership is leading the project in an effort to provide birthwork resources to the community while giving individuals interested in the profession an opportunity to become trained professionals certified in birthwork. Goodwill sponsored the training to remove the financial barrier for 22 community doulas who 26

identified as Black, Indigenous or Persons of Color (BIPOC) and wanted to become certified. All of the doulas involved had been or are currently involved with Goodwill in some aspect; including at least five doulas who are Nurse-Family Partnership graduates or community partners. Both cohorts successfully completed their full-spectrum training at the end of January 2021. Andrea is now working with the trained doulas to connect them to birthing people needing doula services, so they can complete their practice hours and earn their full certifications. Eventually, these community doulas will be matched with an employer so they can earn a living wage providing these services in their communities and across the state.

GOODWILL

LEADERSHIP & FINANCIALS Goodwill of Central & Southern Indiana, Inc. GW Commercial Services, Inc. | Goodwill Education Initiatives, Inc. Goodwill Foundation of Central & Southern Indiana, Inc.

The new Goodwill Outlet East opened in October 2020.

ANNUAL REPORT 2020-21 | 27

2020 SUMMARY FINANCIAL STATEMENTS Goodwill of Central & Southern Indiana, Inc. | GW Commercial Services, Inc. | Goodwill Education Initiatives, Inc. | Goodwill Foundation of Central & Southern Indiana, Inc.

BALANCE SHEET - Goodwill Consolidated December 28, 2020 | Dollars in Thousands ASSETS Cash

LIABILITIES $12,362

Accounts Payable & Accrued Liabilities

$13,515 25,394

Accounts Receivable

3,044

Bonds & Notes Payable

Inventories

6,886

Total Liabilities

Land, Buildings & Equipment, Net

83,445

Investments Held

50,501

Investment in Workforce Housing Affiliate

1,430

Other Assets

3,019

Total Assets

$160,687

$38,909

NET ASSETS

$121,778

TOTAL LIABILITIES AND NET ASSETS

$160,687

INCOME STATEMENT - Goodwill Consolidated For the Year Ended December 28, 2020 | Dollars in Thousands REVENUES Retail Sales

$93,550

Commercial Services

16,477

Mission Services

8,008

Education Services

36,705

Community Support

3,445

Other 5,618 Total Revenues

$163,803

EXPENSES Program Expenses General & Administrative

Sources of Revenue Retail Sales 57.1% Education Services 22.4% Commercial Services 10.1% Mission Services 4.9% Other 3.4% Community Support 2.1%

$143,822 12,230

Fundraising 746 Total Expenses OPERATING INCOME INVESTMENT RETURN, NET LOSS ON DISPOSAL OF PROPERTY AND EQUIPMENT

$156,798 $7,005 4,958 (53)

OTHER, NET

(4,076)

NET INCOME

$7,834

Expenses Program Expenses General & Admin Fundraising

91.7% 7.8% 0.5%

LEADERSHIP

Lists reflect active board members and officers as of December 31, 2020.

Goodwill of Central & Southern Indiana, Inc. GW Commercial Services, Inc. Board of Directors Don Palmer, Chair Mark Denien, Vice-Chair Kent A. Kramer, President Daniel J. Riley, Secretary/ Treasurer Elaine E. Bedel Brittany Blau Peggy Boehm J. Scott Enright Mark Graham Jeffrey A. Harrison Michelle Mahaffey Michael O’Connor Mandy Parris Jasmin Shaheed-Young Anthony Warren Jean Wojtowicz Darell E. (Gene) Zink Ex-Officio Directors Matt B. Carter Jay Oliver

Honorary Directors C. Perry Griffith, Jr. Susan B. Hetherington Bruce M. Jacobson Thomas A. King Owen B. Melton, Jr. James T. Morris Thomas H. Sams Maribeth Smith Fred C. Tucker, III

Goodwill Education Initiatives, Inc. Board of Directors Jay Oliver, Chair Doris L. Pryor, Vice Chair Jill Kramer, Secretary Gita Baker Claudia Cummings Marianne Glick C. Perry Griffith, Jr. Richard Horn Shayla Webb President & Ex-Officio Director Kent A. Kramer

Honorary Directors Gwen A. Fountain, Ph.D. Fred C. Tucker, III

Goodwill Foundation of Central & Southern Indiana, Inc. Board of Directors Matt B. Carter, Chair Andrew Morris, Vice-Chair Kent A. Kramer, President Daniel J. Riley, Secretary/ Treasurer Chris Bean Craig Caldwell Chris Cockerham Betsy Dustman* Keith Faller Gwen A. Fountain, PhD Otto N. Frenzel, IV Karen Glaser Mark Graham Dawn Griffin C. Perry Griffith, Jr. C. Perry Griffith, III Robert Herzog Elizabeth Hilbrich

Perry Hines John F. Hirschman Matt Howard Thomas A. King Renee Madison Rob Martinson William K. McGowan, Jr. Ralph Meyer Dewand Neely Laura Pickett Steven C. Robinson Anne Shane Bill Shrewsberry Lily Smith Tony Snider Susie Sogard Jason Spilbeler Eric Stolberg Fred C. Tucker, III W. Michael Wells Drew White Ex-Officio Directors Don Palmer *deceased

Eble Named Vice President of the Goodwill Foundation of Central & Southern Indiana In late 2020, the Goodwill Foundation of Central & Southern Indiana announced that Rachel Cline Eble, a fundraising and communications professional with more than 17 years of experience, will lead the Goodwill Foundation’s operations. Eble has led the organization’s advancement initiatives since 2018. Prior to joining Goodwill, Eble was an Associate Director of the Central Indiana Land Trust. At the Goodwill Foundation, Rachel focuses her time on managing the team’s overall fundraising strategy and working with major donors, focused primarily on connecting them with Goodwill’s mission.

“I love working with donors to connect them with a change they want to see in their community,” Eble said. “Goodwill has an amazing story to tell, which makes my job rewarding in a number of different ways.” Eble is a proud graduate of The Orchard School, Brebeuf Jesuit and the University of Colorado, Boulder. She and her husband have two young sons, whose sticky hands are instrumental in inspiring her to be less of a perfectionist every day. She loves to cook and garden, with results that are not always as impressive as her fundraising work.

ANNUAL REPORT 2020-21 | 29

Goodwill Young Leaders Make a Difference L

aunched in 2013, the Goodwill Young Leaders is an advisory board of young professionals who are committed to promoting Goodwill’s mission to change lives every day. The objective of the board is to build future philanthropic leaders at Goodwill, and they impact the mission through direct volunteer service, philanthropic giving and the facilitation of new relationships. Since its founding, the group has raised $121,000 — more than $40,000 in 2020 alone — to support some of the most vulnerable members of our community. One of the group’s most significant initiatives is its annual Innovation Grant, which awards a mission program at Goodwill with $10,000 30

to fund an innovative pilot project. These grants have supported financial literacy incentives, laptops for Goodwill’s Senior Community Service Employment Program and a legal expungement program. Goodwill Young Leaders perform mock interviews with students at Goodwill’s schools to help prepare them for their posthigh school careers and organize other volunteer opportunities, like their new Adopt-A-Store initiative, which matches Young Leaders with a Goodwill retail store to promote volunteerism and employee recognition, providing support to front-line workers after a particularly difficult year. While 2020 was a challenging year for our communities and

our country, the Goodwill Young Leaders created new and innovative ways to support the Goodwill mission. Throughout the first three months of the COVID-19 pandemic, the board provided many socially distanced volunteer opportunities, videos to thank Goodwill’s employees and boost their morale, encouraging notes to Nurse-Family Partnership moms and created a meal train to support Hoosier essential workers. The group also helped raise over $11,000 for Goodwill’s COVID-19 Emergency Fund. “You don’t have to be older or more experienced to make a difference in your community,” said Abby VanDerHeyden, Chair of the Goodwill Young Leaders board.

ANNUAL REPORT 2020-21 | 31

Board Chairs’ Message Don Palmer, Chair Goodwill of Central & Southern Indiana

Jay Oliver, Chair Goodwill Education Initiatives

Andrew Morris, Chair

Goodwill Foundation of Central & Southern Indiana

espite the challenges Goodwill faced in 2020, we emerged a better, stronger organization. As this annual report illustrates, your support allowed Goodwill to continue serving the most vulnerable members of our community at a time when the future was uncertain. When a family or an individual struggles with poverty, there are often multiple contributors and challenges to overcome. Someone who struggles with homelessness may also have a limited education or criminal history, or lack transportation, health care or child care, which makes getting and maintaining employment a greater than average challenge. It’s difficult to address just one of these barriers without addressing them all, which is why Goodwill’s one-ofa-kind approach provides holistic services to individuals by wrapping multiple resources around them simultaneously. None of this would be possible without supporters like you. Over the past year, you shopped, donated goods and gave financially in record numbers. As a result, more students earned their high school diplomas, even as they encountered unprecedented challenges; more first-time moms received oneon-one virtual support from a registered nurse; and more people acquired new skills and support through a job at Goodwill.

If you’re looking for a new way to get involved with Goodwill, you have lots of options. Share Goodwill’s mission successes with friends and family, and let them know we’re more than just a thrift store. Make a referral to one of our programs or refer individuals looking for a job. Make a financial gift. When you give to Goodwill, you’re empowering people and helping to strengthen our central and southern Indiana communities. Thanks for all you do.

In Memoriam Betsy Dustman 1928-2021 After many decades of service with Goodwill, and a lifetime as a community leader and educator, Betsy Dustman passed away on May 29, 2021. Betsy had a deep commitment to Goodwill, serving for the last 14 years as a board member. Together with her husband, Jack, they created a legacy that will serve our most vulnerable neighbors for the life of this organization. According to her family, “Betsy lived a vibrant life, had unbounded energy, and brought joy to everyone around her. She was the center of a family she adored, and was deeply involved in the Indianapolis community.” Betsy owned and ran the Green Lake County Reporter in the late 1950s in Green Lake, WI. While raising three boys, she returned to school to earn a Bachelor's Degree in Education and a Master's Degree in Education from Butler University. She served The Orchard School in Indianapolis for more than 50 years, where she started

as a fourth grade teacher and worked her way up to Assistant Headmaster. Betsy began supporting Goodwill more than 40 years ago — not just as a donor, but also as a volunteer and board member. She served on committees that were instrumental in raising funds for Indianapolis Metropolitan High School’s gymnasium and in creating the Jim McClelland Scholarship Fund, which provides 30-40 individuals each year with a $3,000 scholarship toward their educational expenses. In 2006, after the passing of her husband, Betsy established the Jack Dustman Internship Fund to provide opportunities for future community leaders to gain firsthand experience at Goodwill. And just before she passed, she established the Fund for Student Success, intended to remove barriers that students face to their education, like a lack of transportation, child care, or a computer to do their homework. Betsy received the Sagamore of the Wabash Award in 1987 from Governor Orr and a Key to Indianapolis from Mayor Hudnut for her contributions to the community. Outside of her outstanding philanthropy and career, Betsy was an avid traveler who loved the arts and lived an active lifestyle, but she was happiest among family.

THANK YOU 2020 DONORS Your gifts are empowering people to change their lives.** During an especially challenging year, we are truly grateful to the following donors who support Goodwill and the people we serve.

*deceased **Every effort has been made to ensure the accuracy of this donor list, which represents gifts received from January 1, 2020 - December 31, 2020. Should you have a question or correction, please let us know by contacting Cindy Tow, Director of Individual Giving, at cindy.tow@goodwillindy.org.

$25,000+ Anonymous (1) Annie E. Casey Foundation Anthem, Inc. Mal* and Connie Applegate Eric and Elaine Bedel Jean Blackwell and Kim Williams Caterpillar Foundation Centerpoint Energy Foundation Central Indiana Community Foundation Charter School Growth Fund Columbus Regional Health Foundation Community Health Network Betsy T. Dustman* Early Learning Indiana EmployIndy Family and Social Services Administration (FSSA) Heritage Fund Indiana Criminal Justice Institute Indiana Department of Corrections Indiana Department of Education Indiana Department of Health Lilly Endowment, Inc. Lumina Foundation for Education Lutheran Child & Family Services Metro United Way Mike and Sue Smith NFP National Service Office Opus Foundation Anne and David Shane Sullivan Commercial United Way of Central Indiana Gene and Mary Ann Zink

$10,000-$24,999 Anonymous (2) Barnes & Thornburg, LLP Abby and Christopher Bean Eleanor F. Bookwalter Robert and Terry Bowen The Saltsburg Fund, Donald and Ann Buttrey

Community Foundation of Southern Indiana Composite Resource Manufacturing Kenneth and Carrie Coquillette Mark Denien DTE Energy Foundation J. Scott and Lisa Enright Ann Ferrell Otto N. Frenzel, IV Gannett National Shared Service Center Goodwill Industries International, Inc. Marianne Glick and Michael Woods John and Leigh Ann Hirschman Kent and Jamei Kramer Kyle and Sally Lanham Wendy and Philip Larman Nina Mutone and Andrew Mulvey J. Mark and Kate Mutz Nicholas H. Noyes, Jr. Memorial Foundation, Inc. PNC Foundation of Indiana Richard and Jamie Schulte Susanne and Jack Sogard Strada Education Network The Brave Heart Foundation United Way of Delaware County U.S. Bank National Association

$7,500-$9,999 Anonymous (1) James Kincannon Fred C. Tucker, III

$5,000-$7,499 Anonymous (1) Gary and Sally Baxter Bowen Family Foundation Matthew and Leslie Carter Justin and Darrianne Christian William and Edie Enright Drs. Jim and Gwen Fountain Darrell and Michelle Frye Alan and Jennett Hill

Jeff Hopper Indiana Grand Karen and Joe Glaser MarTeck Jim and Jane McClelland Ralph and Connie Meyer William and Carolyn Neale Aaron and Mandy Parris Randall and Mary Rogers Eric and Elizabeth Stolberg Strategic Capital Partners G. William and Susan Tolbert Tynan Equipment Company Mary Rose Walker*

$2,500-$4,999 Ascension/St. Vincent Health Barbara Hamilton Trust Bedel Financial Consulting, Inc. Blue & Company Craig and Diana Caldwell Elizabeth Chambers Matthew and Janice Cohoat Cushman & Wakefield J. Scott and Lorraine Davison Alan and Jaclyn Dowd Stephen R. Dunlop

Mr. and Mrs. Gregory G. Enas Eugene and Marilyn Glick Family Foundation Keith and Sarah Faller FCCI Charitable Foundation FCCI Insurance Group Mark and Susan Graham Dawn Griffin C. Perry Griffith, Jr. and Michelle Griffith Griffith Family Foundation, Inc. Gulf Coast Community Foundation Earl B. Harris* Matthew and Betsy Howard Indianapolis Foundation, a CICF affiliate Robert and Troy Kassing Michael and pegg Kennedy Gary and Marie Koenig Rob and Cory Martinson Andrew and Jennifer Morris Anne Nobles and David Johnson Old National Bank Don and Carolyn Palmer Richard and Elizabeth Pilnik N. Clay and Amy Robbins Steve and Kris Robinson Tony and Amy Snider United Way of South Central Indiana

Michael and Susan Wells Lucy Wick* Young & Laramore

$1,000-$2,499 Anonymous (3) Michael and Amy Alley Dan and Kate Appel AppSalute Nancy Ayres BD Managed Services Mary Behe Bertha Lebus Charitable Trust Jonathan and Julia Birge BKD CPAs & Advisors, LLP BMWC Constructors Theodore and Peggy Boehm Bryan Brenner Brenner Family Foundation Brinks Gilson & Lione Browning Investments, LLC Daniel and Kathryn Cantor CBRE Lance Cline and Sue Nonweiler John and Peggy Cody Patrick T. Cody Shane A. Cody

THANKS TO HOOSIERS WHO SUPPORT GOODWILL...

Edward was empowered to change his life.

ANNUAL REPORT 2020-21 | 35

2020 DONOR LIST - CONTINUED

Tenera courageously took back her life.

Cody Family LLC Chris Cockerham Cogensia Jason and Michelle Cole Steven D. Cosler Lisa Crane Dennis Cuffel and LeeAnne Nazer Claudia Cummings Andrew and Elizabeth Dunlap Nicholas Eble and Rachel Cline Eble Elements Financial Envista LLC Mac Fehsenfeld Global Plastics Inc. Gregory & Appel Inc. C. Perry Griffith, III Peggy Hackl Jeffrey and Celia Harrison Robert Herzog Perry G. Hines Sue S. Hirschman Max Hittle, Jr. Richard and Wendy Horn Hotel Tango Whiskey Douglas E. Huff James and Rachelle Humphrey Huntington National Bank Indiana Humanities Council InterVision Ivy Tech Community College Kappa Kappa Kappa Gamma Delta Chapter, Inc Fritz and Kathleen Kauffman Nancy Kincannon Thomas and Laura King Thomas and Verletta King Kevin J. Kolodsick Stephen and Alma Lathrop L.D. Huff Construction, Inc. Jay C. Lytle Renee Madison Michelle Mahaffey Tabitha and Michael Manross Dr. Rose Mays Bruce and Jamie McCaw McCaw Family Foundation Melvin and Bren Simon Charitable Foundation Zaida Monell Joshua M. Moore Morales Group, Inc. James and Jackie Morris John and Carolyn Mutz

Dontre achieved what he once thought impossible. Jim and Susan Myers Dewand Neely Netfor Evan and Susan Noyes Jay and Leanne Oliver Benjamin Pecar and Leslie Thompson Laura and John Pickett Edward and Sara Pollack Printing Partners Doris L. Pryor Amelia Renshaw Dan and Lisa Riley Scott and Ellen Rogers Eric and Marcia Servaas Jasmin Shaheed-Young and Ahmed Young Dr. Francis D. Sheski William and Brenda Shrewsberry Phil and Charlotte Slaughter Jeffrey A. Small Jason Spilbeler Suick Family Foundation William and Janet Taylor Mary Thiel Abby VanDerHeyden

vCom Solutions Richard M. Van Frank Visit Indy William Wales Anthony and Detra Warren Guy Westermeyer Drew White Wildman Group Wilson Kehoe Winingham LLC Kent K. Winingham Jean Wojtowicz and John von Arx

$500-$999 Anonymous (1) Deanna L. Addison Dr. John E. Albrecht Kenneth R. Appel Michelle Ashley James and Barbara Babcock Charles Bantz James W. Beatty Brittany Blau Mark Bradford Andy and Jan Brown Patricia L. Brown-Augsburger

Dr. Victor E. Childers Janet R. Clark The Cleveland Family Foundation Tom and Margaret Denari Details & Associates, LLC Sheila Dollaske Douglas Dunn Lori Efroymson-Aguilera and Sergio Aguilera William Elder, Jr. and Nancy Elder Deborah and Robert Falk Diane and Marty Friedman Michael and Kristin Fruehwald Kris Green Carol Greggs Fred and Alice Hecker H2A2 Investments, Inc Indiana State University Charlotte Jessop Jones Lange Lasalle Paul and Martha Knapp Alison Kothe Stephen and Susan Kraabel Dr. Jill E. Robinson Kramer and Raymond Kramer ANNUAL REPORT 2020-21 | 37

2020 DONOR LIST - CONTINUED Fredric and Janice Laughlin Cody Lents April S. Long Stephen and Audrey Marmon Michael and Margaret McCormick Steven A. McNeil MDwise, Inc. David and Shelley Meisenhelder Jason Melnick Karen H. Mersereau A.J. Morris Michael and Anne O'Connor Timothy A. Plummer Doug Prince Anant and V. Ramdas Dr. Richard Scales and Christine Scales Roger and Barbara Schmenner Glenn and Donna Scolnik Lily G. Smith Dr. Mary E. Soper Daniel S. Stevens James R. Strickland Cynthia and Christian Sum Honorable John D. Tinder Lori Thompson

Trenae Thomas Michael J. Trotta Danielle and Robert White Kay B. Wightman Shawn L. Wolfgram Young & Laramore and EchoPoint Media David Ziegler William and Alison Zink

$250-$499 Adam and Stephanie Adler Wilton J. Aebersold David and Mary Allen Lisa Allen Sherri Auckley Lynn A. Baldwin Jacob Barrett John and Jane Beekman Judge Cecile Blau David and Penny Bodenhamer Christopher and Bettie Caldwell Kishorkumar Chapatwala Christian Church Foundation, Inc. Natalie Cline and Phil Schlanger

Brian Copsey and Emma Lanham Copsey Tracy Cox Lillian Crabb and Zach Cardwell Amanda Davila Anne Davis Concepcion De Castro Margaret Del Re Fred and Joan Dennerline Steven A. Dillon Thomas Dinwiddie Duke Realty Services Elliott Company of Indianapolis, Inc. Kenneth A. File Katherine Finch Jim and Gracia Floyd Stephen and Katrina Gaerte Genevieve and Ryan Gardner Michael L. Glaser Gracia E. Johnson Foundation Dr. Larry M. Greenbaum and Cassia Margolis Zachary N. Grosser Amanda Grube Carol Henderson Brian W. Henning

Corey achieved independence.

Ingrid and Markham Hensley Jon and Kim Hilgenkamp Julianne A. Hipskind Dr. Thomas A. Jones and Elizabeth Jones Randal J. Kaltenmark Jeffrey and Diana Larson Charles Lunsford Lloyd and Sheila Milliken Tarryn Montgomery Nancy A. Morris Gregory T. Nelson Philip and Susan Nicely Khalilah Palmer Jack B. Pence Sam and Abby Perry Karen Lee Porter Steven and Jane Pratt Matthew Presley Milton L. Pressler Sentta D. Ralston Kurt Reusze Jean and Lamar Richcreek Jay Rumbach and Leah Seigel Micheline K. Saxton Max and Judy Schumacher Daniel J. Scott Carolyn A. Sharp Julie Southern Andrea Short Leeanna M. Short Emily A. Shrock Rachel Sutton Latrice Taylor UBS Financial Services, Inc. United Way of Midland County Andrea Voisard Robert J. Voss Robert and JoAnn Waeltz Shayla Webb Michael and Cynthia Whalen Mary Cushman Wood Charles Wright

$100-$249 Anonymous (1) Shuron Agnew Jennifer Agramonte Constance S. Alexander Dorothy Alig Mary Anglin Gita and Nick Baker Kevin Banks Alexander Barko Audrey Beckjley

Luis excelled in his education. ANNUAL REPORT 2020-21 | 39

2020 DONOR LIST - CONTINUED

Thousands of Hoosiers received support in their employment, health and education goals. Brad H. Berman John B. Beyer Michelle Blessett Morris and Ellen Bloomer Robert Burke Dr. Mary E. Busch Matthew and Monica Cambridge Brittany Cardona Michael Chapuran John Chege Bill Clark Wanda Clay-Petty Rebecca D. Cleveland John Coker Jo R. Coleman Kelly Connell Betty Cook Dwight Cooper David and Ellen Crabb Katherine B. Custer Robin Davis Decatur County United Fund Jennifer Deer Doris J. Dimond Geon Downing 40

Larry Eaves Beth Ebeling Pamela Edney Dr. John Eliades Jack and Nancy Engledow Melroy and Junetta Ervin Alexis and John Fisk George and Alice Flanagan Robert Ford Nancy Franklin Franklin Community Chaplaincy Sandra Henselmeier Funk Mary Lee Gambone Mark B. Gastineau Kevin Gettelfinger Nan E. Girk and Gregg Streitmatter Lisa Glavan Kirk Grable and Lori Barnhart Tom Grein Stephanie M. Grinage Caitlin Hannon Christena Hargis Irwin Harris Anna Hastings Jeff and Jeanette Hathaway

Wayne Hatt Megan Haymaker John H. Heiligenstein Jayne Heinrich Susan B. Hetherington Elizabeth Hilbrich Richard T. Hill Marilyn Hoffman W. Seymour and Rheta Holt Stephanie Horna Ryan and Joni Hornaday Ruth E. Huitema Rosalie S. Hurst Rebecca D. Irons Beth Jenkins Olive M. Johnson Jerry Jones David and Susanne Jones Kenneth Kahn Harold and Sharon Kennedy Carol Kershaw Michael O. Khalil Courtney Kinkade Kiwanis Capitol City Aktion Club Thomas and Shellee Klausmeier

Joyce Kneisley Joshua J. Kupke Jay Lane Mark and Elizabeth LeClerc Mark and Vivian Liechty Tori Lockett Larry Maddox Dr. Joanne Martin Sherry Matemachani Captain Truman McCarter Scott and Emily McClelland Bill McGowan Tom McMahon Mac and Sarah McNaught Kevin M. Meier Elyce Meilstrup Amanda Meko Crystal Miller Sarah Miller Stephen and Lindsay Miller Nathan Miller Susan and Marvin Mitchell Joyce Marie Mitchell Rachel Moehle Stephen Montgomery Carolina Morabito Taylor Morrison Peter and Betsy Morse Anna Munoz Sharon Murphy Sally Northcutt Carolyn Nossett Latisha R. Oakes Angela J. Okragly E. Van and Ruth Olson John and Elizabeth Otteson Jean Ownbey Libby Padgett Bernard O. Paul Kimberly Pfeifer Ruby G. Phillips J. Thomas and Jane Ann Porter Rich Prestholt Allison Price Sara Rasmuson Richard Rella Stephen and Susan Reuter Shelby Riddle Dr. Robert D. Rigdon Lynn Rihn Martyn and Sarah Roberts Zach Rodenbarger Valerie Roe Lindzy Rogers

Jacob Rohde James W. Rosensteele Jon Roush Grace Salyers Brooke Sawyer Joan L. Scott Gene and Joanne Sease William and Julie Segar Shrewsberry and Associates, LLC Robert and Ava Smith Sharon Smith Brian and Carla Smith John and Barbara Snepp Linda M. Snow Angela Spells Mark Spenny Marion Spillman Stella Healthy Vending, LLC David Stewart Elizabeth Stunson Kristopher Subler R. Alex Swider Leesy Taggart Michael Taylor The Sum Family Sarah Thomas Vanessa Tijerina Justin Todd Cindy Tow Joel E. Tragesser James R. Tuerk Marlon Turner United Way of Monroe County Lawrence and Nancy Van Arendonk Susan Van Hoosen Douglas Vermillion Cameray Vican Zach Wagner Robert F. Wagner Frank and Jane Walker Zachary Waninger Joseph D. Ward Jessica Warnke Marita A. Washington Pamela Watkins-Pinkleton Grace Webb Donald and Anna Weiser James P. White Jason Wiley Donald Williams David and Swathi Williams Ronald and Mary Wolff Jeri Zawadzki Lawrence J. Zetzi

Under $100 Anonymous (3) Susan Adams Ardella Aikens Mikaela Akrenius Annette Alpert Kenneth Amberg Allie Amos Christina Amschler Kathleen Apple Andrew Arenson Akaash Arora Sarrah Arvin Anita R. Austin Maya Baker Shay Barill M.E. Barwacz Todd Becht and Michelle Barrett Judith D. Beehler Collin Benson Christopher Berg Alex Bernard Marilynn Berry-Stamm Thomas and Joanne Black Tracey Blake Robert and Margaret Blome Michelle Bloom LaKina Bond Jennifer Borland Daryl Bothell Scott E. Bova Betty Bowers Cheryl Brown Damon Brown Abigail Bruce Courtney D. Brutscher Travis Bryant Crystal Buford Benjamin F. Burris Della Busby Paul and Gwen Butler Lori Caldwell Carol Cardona Barbara Carothers Andrew and Shirley Carr Creshawn Carr Anna Carver-Gay Joanne Chambers Tyler Chambliss Mamtabahen Chapatwala Heddy Charleston Julia Chrisman Michelle Cissell Jacquelin Clark ANNUAL REPORT 2020-21 | 41

2020 DONOR LIST - CONTINUED Rebecca Clark Sharon Clements Evelyn Cleveland Michael Coler Gloria D. Combs Julia Cost Caroline Costa Susan Couk Leanne Cox Julie Cramer Deborah Crecelius Pamela Cummings Karee Cunningham John and Patricia Custer Imani D Matthew and Meghan Dagon Edward Daly Mary Daly Margie Danenfelser Christopher Davis Gerald A. Delavergne Richard and Sue DiMarchi Jamarkis Donald Kimberly Dowland Jacquelyn Dungey William Durham Debra Eakle Mark and Meredith Easley Eden United Methodist Women Dr. Scott Emch Candice England Stephen and Julia Enkema David and Joceline Evans Kaleb Everly James and Jacqueline Faris Deanne Farthing Dana Fielding Carol Fillmore First Friends Indianapolis James Floeck Connie Flowers Megan Fowler Tiffany Fox LaRoche Donna Franklin Pablo Frezza Ashley Fritsch Garrett Gammons Erin Gasway Carolyn and Richard Geupel Brad M. Gilgrist

L. Richard and Anne Gohman Celeste Gorball Pam Gorney Mary Gould Lawrence Grandberry Brittany Granger Jennifer Greene Erika C. Greenwood Adam and Stefanie Grieve Joshua Gritt Dustin Hale Robert and Kathleen Hall Charles E. Hallam Coyene Halpern Davey Hammer Richard Hardin Andy Hart Lisa Hayes Linda Heiden Rhea Hendricks Emily Hernandez Tom and Natalie Heustis Ramona C. Hittle Robert and Rosita Hittle Destiny Holbert Maureen Hubbard Brendan Hutson Nicholas Ison and Whitney Babbitt Janai Jackson Andrew Jacoboski Christopher J. Johnson Derrick Johnson Clinton Johnson D. Walter Johnson Anita Johnson-Wassick Paxton Jones Mia Jun Kelly Karbowicz Riley Ed and Paula Kassig Lucinda A. Keller Katrina Kelly Kathryn Kempf Edward Kieffer Terry King Joie and Mary Kipka Carol Kirk Jennifer Klee Rick and Diane Klee Corrine Komacko Natasha Koopman

John and Theresa Krakowski Mary Kunkel Gerald and Shirley Kurlander Johnny Kurokawa Ayoola Ladapo-Ogunleye Brenda R. Leake David and Lois LeVine Marianne Lewis George and Kim Lewis Donna Love Wana Lowe Daniel D. Luca Emma Luedeman Markus Maack James R. MacDonald James MacMillan and Josue Tejeda Castillo Beth and Craig Mann Austin Manor Judith Marich-Doeppers Larry Marley Pamela Marvel Carol Matthews Casey McClelland Bill and Mary McDonald Michael McDowell Kathleen McKay Laura Megginson Dr. John A. Mehrle Betty Miller Tiffany Moffat Andrew Montgomery Chahrzad Montrose-Rafizadeh Rebecca Moore Melanie J. Moore Mary Moreland Shellie Morris Raymond and Elizabeth Morris Saundra Moss Mount Olive United Methodist Women Chloe Moushey Pamela Mullen Angel Munguia Elizabeth Murphy Markita Murry Marlene and Frank Niccum Nick McKinley Insurance Agency, Inc. Brandon O'Brien Pat and Dan O'Neill Taryn Pappe

Steve Park Aleeda Parker Joshua Parker Lang Shannon Parks Suzanne Patrick Diane Patterson Heather Pence Heather Perez Mary Peterson Michael and Patricia Pigman Jerry Powell Robert Powers Rebecca Pryor Quintera Quinn G. Dean Rainbolt James and Rebecca Ramp Courtney Reeves Melanie Reffeitt Lisa Reynolds Gregory Reynolds Joy Richards Jenna Rickus Marcy Ripberger Lauryn Risinger Victoria Robinson Sheila Rosenthal Heather Roth Tim Rout Karen Russell Natalie Russell Valerie Rutan Heidi Sander

Donald Schakel Sven and Shannon Schumacher Shelley Scott Christopher and Jane Seigel Maribel Selby Maranda Shadday Jennifer Shaw Lissa Sherron Joyce Shortridge Naomi Showalter Lois A. Shuman Jerrold and Ellen Simon Roxie Skinner Karen Smith Dr. Harold and Mary Smith Robert E. Smith Michael Staresnick Leonard Sullivan Michael Swanson David Szonyi Jeffrey Teepe Curtis Terry Michael and Elizabeth Terry The Excel Center - University Heights Caroline Thomas William and Karen Thompson Brandi Thompson Ann Tierney Danielle Tracey Patricia Troth Barbara Trulock Rachel Turbeville

Shawnie Turner Tammy Tyree Patricia A. Valentine Chris Varnau Lynn Voorhees Chianga Vuite Lester Wafford Etta Ward Willard Wass Teresa Watkins Daniel and Karen Watts Marshall Weadick Michael Webster Joseph T. Wehlacz Stephen West Norma Whisman Sarah White Destiny Whitesell Joanna Williams Lisa Wilson Garrett Wilson Brett Wineinger Marguerite Winslow Ann Wolfe Erin Wray Julie Wurster Raymond Zinsius

Lives are being changed every day.

THANK YOU EMERGENCY FUND DONORS 2020

Anonymous (7) Susan Adams Adam and Stephanie Adler Jennifer Agramonte Mikaela Akrenius Constance S. Alexander David and Mary Allen Michael and Amy Alley Annette Alpert Kenneth Amberg Allie Amos Mary Anglin Kenneth R. Appel Kathleen Apple AppSalute Akaash Arora Sherri Auckley Anita R. Austin Gita and Nick Baker Lynn A. Baldwin Charles Bantz Barnes & Thornburg, LLP M. E. Barwacz Abby and Christopher Bean Todd Becht and Michelle Barrett BD Managed Services Audrey Beckjley Eric and Elaine Bedel Bedel Financial Consulting, Inc. John and Jane Beekman Brad H. Berman Marilynn Berry-Stamm John B. Beyer 44

When we asked community members to support an emergency fund to give immediate assistance to Goodwill and the people we serve, the following people answered our call. We were humbled by your generosity. You made it possible for thousands of furloughed workers to keep their

health insurance through store closures and for health and education programs to quickly adapt to a new virtual environment. Your financial gifts raised over $480,000 and we are extremely grateful for your gifts and the impact they had in the community.

BKD CPAs & Advisors, LLP Jean Blackwell and Kim Williams Brittany Blau Michelle Blessett BMWC Constructors David and Penny Bodenhamer Theodore and Peggy Boehm Eleanor F. Bookwalter Jennifer Borland Bryan Brenner Brenner Family Foundation Andy and Jan Brown Browning Investments, LLC Della Busby The Saltsburg Fund, Donald and Ann Buttrey Craig and Diana Caldwell Matthew and Monica Cambridge Daniel and Kathryn Cantor Barbara Carothers Matthew and Leslie Carter CBRE Joanne Chambers Kishorkumar Chapatwala Michael Chapuran Heddy Charleston John Chege Dr. Victor E. Childers Justin and Darrianne Christian Jacquelin Clark Rebecca Clark Bill Clark Janet R. Clark

Sharon Clements Natalie Cline and Phil Schlanger Lance Cline and Sue Nonweiler John and Peggy Cody Jo R. Coleman Composite Resource Manufacturing Betty Cook Dwight Cooper Brian Copsey and Emma Lanham Copsey Kenneth and Carrie Coquillette Steven D. Cosler Julia Cost Susan Couk Deborah Crecelius Pamela Cummings Claudia Cummings Cushman & Wakefield Imani D Mary Daly J. Scott and Lorraine Davison Jennifer Deer Mark Denien Sheila Dollaske Alan and Jaclyn Dowd Geon Downing William Durham Betsy T. Dustman Mark and Meredith Easley Larry Eaves Nicholas Eble and Rachel Cline Eble Elements Financial Dr. Scott Emch Melroy and Junetta Ervin

David and Joceline Evans Deanne Farthing FCCI Charitable Foundation FCCI Insurance Group Dana Fielding Kenneth File Carol Fillmore Katherine Finch First Friends Indianapolis Alexis and John Fisk James Floeck Connie Flowers Drs. Jim and Gwen Fountain Megan Fowler Nancy Franklin Franklin Community Chaplaincy Otto N. Frenzel, IV Diane and Marty Friedman Darrell and Michelle Frye Mary Lee Gambone Karen and Joe Glaser Marianne Glick and Michael Woods Pam Gorney Mary Gould Kirk Grable and Lori Barnhart Mark and Susan Graham Kristine Green Dr. Larry M. Greenbaum and A. Cassia Margolis Jennifer Greene Carol Greggs Adam and Stefanie Grieve Dawn Griffin Stephanie M. Grinage Amanda Grube Gulf Coast Community Foundation Peggy Hackl Charles E. Hallam Caitlin Hannon Richard Hardin Irwin Harris Anna Hastings Jeff and Jeanette Hathaway Megan Haymaker Linda Heiden John H. Heiligenstein Rhea Hendricks Ingrid and Markham Hensley Susan B. Hetherington Tom and Natalie Heustis Jon and Kim Hilgenkamp Sue S. Hirschman John and Leigh Ann Hirschman

Robert and Rosita Hittle Max Hittle, Jr. Richard and Wendy Horn Maureen Hubbard Ruth E. Huitema James and Rachelle Humphrey InterVision Andrew Jacoboski Charlotte Jessop D. Walter Johnson Olive M. Johnson Jerry Jones Dr. Thomas A. Jones and Elizabeth Jones Mia Jun Ed and Paula Kassig Fritz and Kathleen Kauffman Lucinda A. Keller Katrina Kelly Kathryn Kempf Harold and Sharon Kennedy James Kincannon Thomas and Verletta King Kiwanis Capitol City Aktion Club Jennifer Klee Rick and Diane Klee Paul and Martha Knapp John and Theresa Krakowski Dr. Jill E. Robinson Kramer and Raymond Kramer Kent and Jamei Kramer Mary Kunkel Jay Lane Kyle and Sally Lanham Wendy and Philip Larman Jeffrey and Diana Larson Stephen and Alma Lathrop George and Kim Lewis April S. Long Larry Maddox Beth and Craig Mann Tabitha and Michael Manross Larry Marley Stephen and Audrey Marmon MarTeck Dr. Joanne Martin Pamela Marvel Carol Matthews Scott and Emily McClelland Jim and Jane McClelland Michael McDowell Kathleen McKay Tom McMahon Steven A. McNeil

Dr. John A. Mehrle Kevin M. Meier Karen H. Mersereau Ralph and Connie Meyer Betty Miller and Stephen Miller Nathan Miller Andrew Montgomery Stephen Montgomery Rebecca Moore Joshua M. Moore Morales Group, Inc. Mary Moreland Shellie Morris Raymond and Elizabeth Morris Nancy A. Morris A.J. Morris Andrew and Jennifer Morris Peter and Betsy Morse Saundra Moss Chloe Moushey Pamela Mullen Elizabeth Murphy Sharon Murphy J. Mark and Kate Mutz James Myers Dewand Neely Anne Nobles Sally Northcutt Angela J. Okragly Old National Bank Jay and Leanne Oliver Jean Ownbey Libby Padgett Don and Carolyn Palmer Steve Park Suzanne Patrick Diane Patterson Heather Pence Heather Perez Sam and Abby Perry Kimberly Pfeifer Laura and John Pickett Richard and Elizabeth Pilnik PNC Foundation of Indiana Edward and Sara Pollack J. Thomas and Jane Ann Porter Karen Lee Porter Jerry Powell Matthew Presley Milton L. Pressler Doug Prince Rebecca Pryor ANNUAL REPORT 2020-21 | 45

EMERGENCY FUND DONORS - CONTINUED Doris L. Pryor Anant and V. Ramdas James and Rebecca Ramp Melanie Reffeitt Amelia Renshaw Stephen and Susan Reuter Lisa Reynolds Jenna Rickus Lynn Rihn Dan and Lisa Riley Marcy Ripberger Victoria Robinson Steven C. Robinson and Kristin Girk-Robinson Zach Rodenbarger Valerie Roe Scott and Ellen Rogers Randall and Mary Rogers James W. Rosensteele Sheila Rosenthal Heather Roth Jon Roush Tim Rout Jay Rumbach and Leah Seigel Karen Russell Heidi Sander Dr. and Richard L. Scales Max and Judy Schumacher Maribel Selby Eric and Marcia Servaas Anne and David Shane Naomi Showalter William and Brenda Shrewsberry Emily A. Shrock

Lois A. Shuman Roxie Skinner and Phil Slaughter Jeffrey A. Small Robert E. Smith Sharon Smith Lily G. Smith Susanne and Jack Sogard Dr. Mary E. Soper Angela Spells Mark Spenny Marion Spillman Michael Staresnick Daniel S. Stevens David Stewart Strada Education Network Strategic Capital Partners James R. Strickland Cynthia and Christian Sum The Sum Family Michael Swanson David Szonyi Michael Taylor The Excel Center - University Heights Caroline Thomas Lori Thompson Ann Tierney Vanessa Tijerina Honorable John D. Tinder G. William and Susan Tolbert Danielle Tracey Patricia Troth Michael J. Trotta Barbara Trulock

Fred C. Tucker, III United Way of Central Indiana Susan Van Hoosen Abby VanDerHeyden Chris Varnau Cameray Vican Visit Indy Andrea Voisard Lynn Voorhees William Wales Zachary Waninger Etta Ward Anthony and Detra Warren Teresa Watkins Marshall Weadick Michael Webster Michael and Susan Wells Stephen West Guy Westermeyer Danielle and Robert White Donald Williams Garrett Wilson Kent K. Winingham Marguerite Winslow Ann Wolfe Shawn L. Wolfgram Erin Wray Charles Wright Julie Wurster Young & Laramore Young & Laramore and EchoPoint Media Gene and Mary Ann Zink William and Alison Zink

HONORS/MEMORIALS Goodwill would like to recognize those who have made gifts in honor or memory of someone in 2020. We remember and honor the following people and their connections to Goodwill.

In memory of Helen K. Barth Cody Family, LLC

In memory of Paula Gayle Baugh Elyce Meilstrup

In memory of Dawn Baxter Gary and Sally Baxter

In honor of Peggy Boehm Alison Kothe

In honor of The Cook Group, Inc. Brinks Gilson & Lione

In honor of Craig Caldwell Christopher and Bettie Caldwell

In memory of Cyndi Cannon Kyle and Sally Lanham

In honor of Allison Cardona Carol Cardona

In memory of George Charbonneau Susan B. Hetherington

In honor of Rachel Cline Eble Lance Cline and Sue Nonweiler

In memory of R. Wayne Estopinal James MacMillan and Josue Tejeda Castillo

In honor of Andrew Ganote Captain Truman McCarter

In memory of Robert Girk The Girk Girls

In memory of Gerd Griffith Betsy T. Dustman Bo and Nancy Elder David and Susanne Jones

Dorothy Alig James R. Tuerk Kenneth Kahn Kent and Jamei Kramer Leesy Taggart Mac and Sarah McNaught Randal J. Kaltenmark Rebecca D. Cleveland The Brave Heart Foundation Tom Grein

In memory of Frank Hirschman Sue S. Hirschman

In memory Louis and Carolyn Kincannon James Kincannon

In honor of Kyle Lanham

Brian Copsey and Emma Lanham Copsey

In memory of Sam and Wannetta Meko Anonymous Donor

In memory of Reverend Clarence McConkey N. Clay and Amy Robbins

In memory of Alan McNeil Olive M. Johnson

In honor of Don Palmer Glenn and Donna Scolnik

In memory of Carlyle Pare Coyene Halpern

In honor of Jay Rumbach Christopher and Jane Seigel

In memory of Patty Wells Darrell and Michelle Frye

In memory of Elizabeth Wiese

Lori Efroymson-Aguilera and Sergio Aguilera

ANNUAL REPORT 2020-21 | 47

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