Goodwill Exchange Employee Newsletter Fall 2024

Exchange Goodwill of Central & Southern Indiana

Employee Newsletter Fall 2024

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In This Issue:

Take advantage of these benefits Find your professional development path See how your work is changing lives Celebrate your co-workers

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President’s Message When I was named president and CEO of Goodwill of Central & Southern Indiana in 2015, one of my top priorities was employee well-being. With employees now a key focus of the One Goodwill Strategic Plan, I want to explain how Goodwill can support you in both your personal and professional lives but also what differentiates us as an employer.

First, Goodwill is a local not-for-profit, so our success isn’t measured by shareholder value or profits; it’s measured by the outcomes of our mission to empower people to change their lives by increasing their independence and reaching their potential. As a Goodwill employee, you’re not just a contributor to the mission — you’re also a beneficiary of the mission.

Goodwill’s holistic approach to support and the wraparound services we provide are another significant differentiator. All of Goodwill’s donations come from the surrounding community, and the proceeds from the sale of those donations are reinvested into Goodwill’s mission programming and services, including a comprehensive benefits package (see Total Rewards sidebar), stabilization services, wraparound services, and professional development for Goodwill employees.

Stabilization services include helping Goodwill employees with basic needs, like housing, transportation, and food insecurity.

Goodwill Mission Coaches, who you will read more about on page 7, can assist you with these immediate needs.

Your Mission Coach can also help you figure out what’s next. Whether that’s earning a job certification or credential, returning to school, or seeking a job promotion, there are resources available to help you apply as well as pay for any associated costs. Read on to learn more about the professional development opportunities available to you through Goodwill.

Our staff are an extension of our mission and the embodiment of one of our key organizational values — to demonstrate respect for the dignity, worth and uniqueness of all people.

Goodwill strives to provide an optimal environment and workplace, where you feel appreciated, supported, and empowered to do your best work. Raise your hand, and let us know how we can help.

I strongly encourage you to read this newsletter to see which Goodwill support services make the most sense for you. Thanks for all you do!

? e g n a h c x E l l i w d o o G s i t wha This newsletter is designed to provide relevant information to help you engage with Goodwill.

Learn about what’s going on at Goodwill, get answers to commonly asked questions, access valuable discounts, celebrate your co-workers, see examples of how your work is changing lives and much more!

Have a story idea? Submit tips to Jenny Kakasuleff at jennifer.kakasuleff@goodwillindy.org.

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Goodwill Equity Statement Goodwill believes that our

strength lies in the diversity among the broad range of

people we employ, educate and serve. We pledge to

Total Rewards 403b retirement match percent Health, dental, & vision insurance Free mental health and nurse health coaching services No-cost life and disability insurance Employee discount program(s), including 20% off at retail stores Generous PTO and paid holidays

be informed and to create an equitable culture and

workplace that will support the changes we want to see in our community.

Our responsibility is to

act with a commitment

to diversity, equity and

inclusion, and we expect the same from our

partners, vendors and

Competitive pay with internal promotion opportunities

communities. These actions

Parenting and sabbatical leave (REFRESH) programs

where everyone, from any

Some positions eligible for the federal Public Service Loan Forgiveness program

their best work.

will create an environment background, can do

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Goodwill Nurse-Family Partnership has served more than

8,000 families since 2011.

Your Work is

Changing Lives

When you work at Goodwill, you’re supporting Hoosiers in our community, like Michaelae Cotton, a graduate of Goodwill Nurse-Family Partnership®, a maternal-child health care program that pairs first-time, low-income parents with a registered nurse who makes regular home visits from pregnancy through the child’s second birthday.

“When I was first diagnosed with unspecified psychosis, I didn’t want to believe it,” Michaelae said. “Many times… those with this diagnosis are described as ‘crazy.’ I was embarrassed and felt ashamed. It wasn’t until I found safe spaces that I began to embark on a journey of victory.

My nurse came into my life at the perfect time.”

When Michaelae enrolled in Goodwill Nurse-Family Partnership in 2021, she was 25 weeks pregnant, forcing her to leave her job and school and move back in with her parents. These added stressors exacerbated her mental health struggles — at one point requiring inpatient care.

“I found safety within the presence of my nurse — she aided me in coming back to reality,” Michaelae said.

Nurse home visitors ensure children are achieving expected milestones and provide support on a range of issues, including breastfeeding, health care, quality child care, education, employment and much more.

“Not only did my nurse assist me in staying motivated, but she also connected me with resources to help me elevate to a level I never knew I could reach,” Michaelae said.

Despite the challenges she faced, Michaelae re-enrolled in school and completed her bachelor’s degree in criminal justice. Now she lives independently with her daughter, Ya’Leah, and has a job she loves with Indy Peace Fellowship.

She was also recently accepted into Martin University’s graduate program in community psychology, where she will pursue a Master of Science degree.

“Goodwill Nurse-Family Partnership gave me guidance when becoming a mother and set me up to succeed,” Michaelae said. “With every appointment, I left feeling more equipped and ready to take on the journey of motherhood. It truly changed my life.”

If you or someone you know is interested in Nurse-Family Partnership, visit: goodwillindy.org/nfp 4

Winchester

Rebuilds After Tornado On the evening of March 14, 2024, Goodwill’s employees and neighbors in Winchester faced a frightening ordeal as severe storms swept through the community, leaving devastation in their wake. The Goodwill Store located in Winchester, which had just opened in August of 2023, sustained major damage and had to be temporarily closed.

Several Goodwills across North America made financial gifts to help support our dislocated employees, all of whom received a direct financial gift from these donations. In addition, Goodwill Mission Coaches assisted two employees who sustained damage to their personal homes.

Understanding the importance of our services and the role we play in the community, Goodwill committed to rebuilding the store and supporting our displaced employees.

Following the storm, the store was quickly secured and cleaned up, and Goodwill was able to recover a large portion of the items that were donated by the community. We are also taking this opportunity to make several improvements to the store, including updating the overall look, and it is on track to reopen by the end of 2024.

First, all employees received a care package immediately following the storm, which included groceries, a gas card and hygiene supplies. Employees also received a week off from work following the storm — with pay — and offered continuous employment with Goodwill at another store. Twelve employees accepted the offer and currently receive reimbursement for the extra miles they incur as a result of their temporary relocations.

We are proud to be a vital part of the Winchester community and look forward to our grand re-opening!

Goodwill to Host 2025 Delegate Assembly

We are excited to announce that Goodwill of Central & Southern Indiana will host the Goodwill Industries International Delegate Assembly in 2025!

More than 600 guests are expected to attend, including executives from across Goodwill’s network and members of Goodwill Industries International’s board of directors. Attendees will come together to learn from one another, share ideas, challenge thinking and celebrate achievements from across the Goodwill network. This also gives us an opportunity to share all of the wonderful work happening in central and southern Indiana. Let’s show our guests How Good is Made!

YOU’RE INVITED TO

DELEGATE ASSEMB

LY 2025

JUNE 22-25

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Your Future Matters From Retail Associate to

Director of The Excel Center One of the great benefits about working at Goodwill is the variety of career opportunities available to you. Goodwill has roles in retail, manufacturing, health, education, and mission, as well as support department roles in information technology, human resources, marketing, accounting and more.

It’s not uncommon for employees to transition from one division of Goodwill to another, like Johnny Manson did.

When Johnny joined Goodwill in October 2016, as a part-time donation attendant, he had been struggling to secure employment due to past legal issues and a lifelong history of depression.

“Having a job I enjoy that provides me with the mental health services I need has played a critical role in overcoming these challenges,” Johnny said.

He was immediately recognized for his hard work, quickly moving through the ranks, and in just over two years, he was promoted to Site Leader at one of Goodwill’s retail outlets. His income tripled over that period.

Johnny also took advantage of the services of a Goodwill Mission Coach — full-time career and life coaches who work with Goodwill’s employees, students and other program participants to help them set goals and take steps to achieve them.

In addition to advancing in his career, Johnny wanted to go back to school and purchase a car and a home. He worked with his Mission Coach to apply for Goodwill’s Education Support Program, which helped cover the tuition for his bachelor’s degree in business administration.

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He then enrolled in a graduate program where he worked toward a master’s degree in organizational leadership and graduated in May 2021. He is currently pursuing a Doctorate in Business Administration, which he expects to finish in late 2024. Johnny’s Mission Coach also advised him on how to improve his credit score, which increased by more than 130 points, along with his net worth, allowing him to meet his goal of purchasing a car and a home.

After several years in retail, Johnny decided that he wanted to transition into a mission-based role that would allow him to more directly serve those enrolled in Goodwill’s programs. In 2021, he became a Life Coach at The Excel Center — a similar role as a Mission Coach but with a focus on adult students. In 2023, he was promoted to Director of the new Excel Center location in southeast Indianapolis.

Johnny’s unique path illustrates how the people Goodwill serves are often motivated to serve others, many of whom face the same barriers, creating foundational relationships and stronger communities.

“Goodwill has helped me accomplish goals in education and employment and has had a profound impact in changing my life,” Johnny said.

Get Help From a Mission Coach Goodwill Mission Coaches are a free resource available to all employees. These experts help you identify resources to overcome personal and professional challenges and can assist you with a range of issues.

First, Mission Coaches ensure your basic needs are met, like housing, food, child care, health care and more.

Next they move on to advanced supports, like helping you further your education or earn a job credential and providing financial literacy training and credit counseling.

Mission Coaches can connect you with a range of services available through Goodwill, including The Excel Center®, Goodwill’s high school for adults, and Goodwill’s Nurse-Family Partnership® for first-time, low-income moms, as well as TalentSource™, Goodwill’s in-house job placement team, which can help you advance in your career — whether that’s with Goodwill or an external employer. If the support you need is outside of Goodwill — for example, you’re interested in buying a home — Mission Coaches will connect you with those resources through our community partners, like the Indianapolis Neighborhood Housing Partnership.

If you’re interested in consulting with a Mission Coach, check the flyer in your break room for the next date and time that they’ll be at your site, and schedule some time to discuss your goals with them.

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Your Future Matters Get Your

High School Diploma There are nearly half-a-million Hoosiers who lack a high school diploma, which significantly limits their earning potential and job prospects, but did you know that Goodwill of Central & Southern Indiana operates 19 high schools? The Excel Center serves adults in 18 locations throughout central and southern Indiana, and Indianapolis Metropolitan High School, for traditional-age students, is located near downtown Indianapolis.

Our schools offer students an opportunity to earn a high school diploma in a safe, supportive, and inclusive environment. What differentiates Goodwill’s high schools is the focus on removing barriers that may impede an individual’s ability to complete their education.

In addition to free onsite child care and transportation assistance, which is offered to all of our students, The Excel Center offers expedited curriculum and flexible scheduling to ensure adult learners with jobs and other responsibilities outside of the classroom can attend school and finish quickly.

All students also have access to a life coach and college and career readiness specialists who help them map out their next steps post-graduation — whether that’s applying to college or preparing for a career. To date, more than 9,000 Hoosiers have graduated from one of Goodwill’s high schools.

If you or someone you know is interested in earning their high school diploma, visit excelcenter.org (for adults) or indianapolismet.org (for traditional-age students) to learn more and enroll.

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our locations

Additional Education Support Goodwill offers an Education Support Program designed to encourage ongoing learning and development by helping employees further their education to achieve personal and organizational goals. In addition to tuition reimbursement and tuition assistance, which each cover up to $5,250 of costs per calendar year, Goodwill’s partnerships with local academic institutions, like Ivy Tech Community College, Purdue Global University, Indiana University Indianapolis, and Marian College, allow Goodwill employees to receive their college degree at no cost or deeply reduced rates.

Education support includes individual courses, credentials, certifications, and college degrees from the associate to master level.

To learn more, talk to your supervisor or consult with your site’s Mission Coach.

Get Your Federal Student Loans Forgiven

Do you have federal student loan debt? As a full-time employee at Goodwill, you may be eligible for the Public Service Loan Forgiveness program after 10 years of qualifying payments. Learn more and apply at: studentaid.gov/pslf

Ready to Explore New Job Opportunities?

When you’re ready to take the next step in your career, Goodwill’s in-house job placement team, TalentSource™, is available to help. Not only will they assist you in updating your resume and practicing your interview skills, but they will also help you identify and apply for open positions — even if they’re outside of Goodwill. Speak to a supervisor or your site’s Mission Coach if you’d like to connect with the TalentSource team.

Now Hiring

Do you know someone who is looking to join a great team, or are you interested in pursuing a new position at Goodwill? Make sure to check out our careers page for open positions at goodwillindy.org/careers!

Invest In Your Future

One of the best investments you can make in yourself is through Goodwill’s retirement plan, which allows eligible employees to contribute a predetermined amount of their pre-tax and/or post-tax income into their own 403(b) plan. In addition to the gains you may earn on your own contributions, Goodwill will match you up to 6% of your pay.* For example, if you earn $750 per pay period and contribute 6% to your retirement account ($45), then Goodwill will match your contribution and also contribute $45. Over the course of a year, you will contribute $1,170, but with Goodwill’s match, you will have a potential $2,340 in your account, plus any gains earned from your investment.

This is FREE MONEY — don’t leave it on the table. *Please note: match available to eligible employees only.

Get Free Financial Advice

Elements Financial is the credit union partner of Goodwill, and their goal is to provide financial wellness benefits to Goodwill employees and their families, including one-on-one credit reviews, assistance with a loan application, creating a budget, managing debt, planning for future financial goals, and much more! Attend one of the following workshops (both online and in person options are available) to learn more: Healthcare and Your Money | Tuesday, October 22, 12-1 p.m.

Understanding Your Credit | Thursday, October 31, 11:30 a.m.-12:30 p.m.

Visit elements.org/goodwill/events/ to sign up for a workshop.

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Access Legal Expungement Aid

Among the challenges that members of the Goodwill family face, a criminal background is among the most debilitating. A criminal charge, conviction, or even an arrest can create huge obstacles in an individual’s road to self-sufficiency.

It inhibits eligibility for many types of government assistance and severely restricts access to housing, education and employment opportunities. A single matter in one’s life often serves as a lifelong barrier towards reaching their full potential.

The Legal Expungement Aid Project (LEAP) addresses this issue by offering free legal service and expungement assistance to anyone who utilizes Goodwill services, including current employees.

The mission of LEAP is to offer individuals in the Goodwill family, through a partnership with Indiana University Robert H. McKinney School of Law, free legal services regarding the Indiana Expungement Law (IN Code 35-38-9).

Through this partnership, 73 participants have had their criminal history expunged.

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Goodwill Launches

New Manager Orientation To ensure all Goodwill leaders are prepared and equipped with the tools and resources necessary to lead their teams confidently and effectively, the Goodwill Learning and Development team is pleased to announce the recent launch of New Manager Essentials orientation! This training is available to all new leaders and provides an overview of resources available to help build and support your team.

Session topics include: New Manager Building and Supporting Your Team, Balancing Head and Heart Refresher, Strategic Plan and Pay Philosophy, Recruiting, Accounting, Payroll, Employee Relations, Benefits, Risk Management, Mental Health, Learning and Development and Offboarding. Here’s what graduates of the training are saying:

“This training has vital information that people need to know as a leader.”

“It was comprehensive and very informational.”

“This taught me a lot of information that I needed to be an effective leader to my team.”

Download the Workday mobile app to your phone today!

Introducing Workday Time & Attendance and Workday Help The Payroll and Human Resources teams are pleased to announce that employee time and attendance as well as most help ticketing will now be managed through Workday. Launched last month, the new integration eliminated Workforce from Goodwill’s suite of applications and streamlined all time entry through Workday.

In addition, all help tickets — with the exception of loss prevention and safety — were transitioned from ThinkLP to Workday. You will now use Workday when you need help with things like employee relations, benefits and wellness, hiring, payroll, wraparound services and more. Loss prevention and safety will continue to be reported through ThinkLP until January 2025.

Please contact payroll@goodwillindy.org for questions about Workday Time and Attendance or workday@goodwillindy.org for questions about Workday Help.

Unique Finds at eCommerce

Vintage Royal Wood Grain Typewriter

Sold for $942

Vintage Gibson SG Junior Dog Ear P90 Angel Wing Cherry Guitar & Case

Sold for $6,779

Original oil painting by Joseph Henry Sharp (1859-1953)

18K Yellow Gold Omega Chain Necklace w/ 14K Extender

Sold for $2,399

Sold for $31k+

There are big changes coming to Workday that will make it much easier for you to access the information you need, so if you haven’t already, download the app!

Workday provides mobile apps for: • iPad and iPhone devices running iOS 10 or higher • Android devices running 5 or higher The Workday mobile app is available on the Apple App Store and Google Play.

When you launch the Workday mobile app for the first time, you’ll need to change the web address in the app settings.

• Launch the app • Select Settings (the gear icon in the upper right corner) • Change the Web Address to: wd5.myworkday.com • Our Tenant is: gici • Select Save • Sign in • When prompted, set up a 4-digit pin for easy login 11

Describe your current role at Goodwill.

I’m currently focused on forming relationships across the organization to understand the unique challenges different areas face and partnering with them to develop ways to address those challenges. It has been exciting to think through the nuanced support we can implement in such a broad and diverse organization.

What are some of the challenges employers are grappling with in terms of mental health in the workplace?

Even if we can all agree on what mental health is, what we each need as individuals to achieve it can be vastly different. For employers, this can be a really challenging reality to navigate because it means that each employee needs something unique. So attempting to build something that is both equitable and adaptable is very difficult, but important work.

Meet Sarah Ash:

Mental Health Strategist at Goodwill As part of our One Goodwill Strategic Plan, Goodwill of Central & Southern Indiana developed a number of initiatives aimed at improving the mental health support provided to the people we employ, educate and serve. One of these initiatives included hiring a Mental Health Strategist, an entirely new role created to support the organization as we sought to create a culture that removes the stigma surrounding mental health. Learn more about Sarah Ash, Goodwill’s Mental Health Strategist, and how she envisions making an impact in her role.

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How is Goodwill responding to these challenges?

Some of the responses I’ve seen are increasing communication to understand our employees, making strides to reduce mental health stigma, investing in benefits that empower individuals to access the care they might need and increasing the presence of or access to mental health professionals in the work environment.

In five years, how do you envision the culture at Goodwill shifting to support mental health?

My hope is that mental health continues to be integrated in the experience of Goodwill as it is cemented into a defining part of our culture. For those we employ, educate and serve, this could mean they are empowered, from day one, to consider their mental or emotional needs as a necessary component of the potential we strive to help them reach — and not just a side-effect of having reached that potential. I hope that we all feel confident in our ability to navigate mental health challenges that arise and encourage appropriate use of the resources Goodwill provides. Finally, that those resources are both flexible and comprehensive enough to make a lasting impact on an individual’s overall well-being. It’s a big vision but one I feel wholly confident is possible!

Get Long-Term Mental Health Support

Total Solar Eclipse 2024!

Tava Health is a benefit that Goodwill provides to all employees for care that is expected to be recurring.

Tava allows you to establish a long-term relationship with a mental health provider to help with emotional health, depression, anxiety, and more. All Goodwill employees, their spouses and dependents are each eligible for 15 free sessions per year with the counselor of their choice. All sessions are confidential and held virtually for your convenience.

Sign up at: https://care.tavahealth.com/signup

Get Emergency Mental Health Support

The Employee Assistance Program offers support, guidance and resources to help you find the right balance between your work and home life. Licensed counselors are available to provide you and your family with information and assistance in several areas, including mental health, substance abuse, financial issues, legal concerns and more. Your calls are completely confidential. The service is free, and all calls are answered 24/7. Access the Employee Assistance Program by:

phone: 1-855-775-4357

web: https://rsli.acieap.com/ If you are a new employee, use the following company code to create your account: RSLI859

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Your Wellness Matters Take Advantage of Fitness Discounts

Studies show that physical activity is a great way to manage stress and anxiety and has long-term benefits on mental health. As a Goodwill employee, you are eligible for discounted memberships at VASA Fitness, Planet Fitness, and the YMCA.

VASA • Scan the QR code or go to vasafitness.com/join and enter Goodwill’s promo code: BDINGOOD • If you already have a VASA membership, email businessmembership@vasafitness.com to claim your discount.

Planet Fitness • Scan the QR code and follow the instructions.

• The Black Card Plus membership is $24.99/month with no annual fee. Promo Code: WELLNESSBC • The Home Club membership is $10/month with an annual fee of $49. Promo Code: WELLNESS10 If you’re interested in joining your local YMCA, please contact the benefits and wellness team for more information at benefitsandwellness@goodwillindy.org.

REFRESH

Goodwill of Central & Southern Indiana understands the significance of encouraging employees to take time off in order to renew themselves both personally and professionally. A refresh is the perfect way for employees to recharge and return to work with a renewed focus. The REFRESH benefit is a 3-week paid leave designed to encourage ongoing self-care and rejuvenation in an effort to increase employee retention and provide an opportunity for leadership development.

All employees (PT/FT) are eligible for the REFRESH paid leave benefit after reaching 10 years of continuous employment. Each qualifying 10-year period thereafter will result in an additional REFRESH benefit. The redemption of the REFRESH benefit is initiated by the employee. Please refer to the full REFRESH policy on Workday for more details.

Nurse Health Coaches

A Nurse Health Coach is a free resource available to employees 18 and over that can serve as a facilitator to help you identify opportunities to improve your overall health and wellness. Nurse Health Coaches: Nurse Health Coaches will NOT:

• Connect you to a primary care provider • Support you in managing chronic health conditions

• Diagnose, advise, prescribe, or instruct you on what to do

• Help you pursue any health or wellness goals whether that is eating healthier, being more active, setting time aside for self-care, unplugging from social media and spending more time outside or with family and friends

• Pressure you to do anything

• Monitor your blood pressure • Connect you to resources

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• Give unsolicited advice • Replace a physician’s advice and/or treatment or substitute for regular medical care or an annual physical

All Nurse Health Coaching visits are confidential. If you are interested in connecting with a Nurse Health Coach, scan the QR code to complete a referral form.

congratulations to Goodwill's

service anniversary award recipients!

Thank you for your commitment and dedication to Goodwill and the people we serve.

5 YEARS Ryan Ackermann Ardella Aikens Jamie Andrews Carol Ann Frazier Earla Ballin DeVonche Barnes Stephen Beaven Martha Bess Shelia Blaze Tyrese Booker Meara Bottomley Chelsea Bragg Kevin Brown Ashley Brummett-Caraway Lashondria Bryant Linda Burchnell Olivia Cannon Maria Cecilia Dixon Byron Charlesworth Cherish Childs Thomas Clark Taylor Compton Vickie Dalton Christopher Davis Tressa Derouin

Includes recipients from September 1, 2023 - June 30, 2024 Lafayette Duling Rachel Eble Olivia Enamorado Brandon Everage Brandi Filler Samuel Franklin Karen Freeland Michael Gifford Patience Gore Brenda Gould Pamela Gray Laura Guyer Alex Haag Lisa Hallam Carmen Harbaugh Amber Harmon Jessica Harpenau Keslyn Harris Yvonne Harris Riley Harris Brittany Hart Tina Hatfield Jennifer Hatten Wiley Hayes Bobbi Hensley

Anjanette Hill Teresa Hockett Charles Holiman Robert Holland Aiden Hood Adam Hubbard David Hunt Jessica Hussey Steven Johnson Jody Jordan Patricia Keenan Carol Kershaw Krista King Natasha Koopman Sean Larmer Angela Leake Darrin Lester Kathleen Limerick Katie Lowe Calvin Lunseth Michael Maleto Andre Malone Jonathan Martin Gage Mathias Macey McKenna

Karen Mejia Daniel Miller Nicole Morrison Brian Murphy Jessica Myers Daisy Myers Brittany Mynatt Jamie Nail Jennifer Neff-Whitlow Stephen Nigh Katrina Nunez Mia Oberlander Brooke Oliphant Derika Parris Edward Peeler Vicki Pettus Sabrina Purgerson Logan Reilly Ashley Reynolds Nikkoll Rhodes Karissa Richards Johnny Robinson Daisy Rosales April Rosenberger Pamela Scott Mays

Miandra Scrivener Deborah Seebold Alexander Sequeira Jenny Sewell Tina Shadowens David Shafer Jennifer Shaw Jonathan Sheagley Jennifer Sheffler Brittany Silen Carly Stevason Amanda Tarana Cara Taylor Cindy Tow Annette Tramell Tracy Vance Allison Verhines Misty Watson Sandra Wheelden Bertha Williams Vivian Williams Jessica Wilson Cheryl Wingler

Maureen Cunningham Rayla Dawalt Mark Dinning Matthew Easterday Grant Foster Amanda Gedert Valerie Getz Jordan Gill Heather Hall Daniel Hardin

Kristin Harris Carol Hooks Allison Hunt Jeanita Jordan Bobbie Lambert Brenda Leake Matthew McCrady Christin Mead William Method Sarah Morrison

Margaret Morrissey Maria Pratt Codey Puckett Ashton Richmer Autumn Robinson Charles Sargeant Sarah Sondgeroth Deborah Sparks Krista Sparks Mary Suter

Jeffrey Teepe Amy Thomas Marsha Tribby Ryan Vanmatre Lindsey Walker Michelle Washington Shinobu Watanabe Jill Weaver Octavia Williams

Daniel Luca Shelly Luthra Singh John Miller Javier Molina

Jeffrey Moore Eileen Siefker Daryl Walker Michael West

10 YEARS Kaylee Akers Joseph Almeida Vetley Anderson Brian Beeler Christopher Borsch Erik Caldwell Tiffany Caserotti Thomas Cherry Michael Cochran Dennis Cuffel

15 YEARS Kelcy Bales Cynthia Broadway Carla Collier-Fuentes Betty Estridge Rebecca Gibson Don Gilliland Cody Glidewell Dustin Hale Alina Hamman Toni Height

20 YEARS Quinn Kelley Sherry Kemp Janelle McManus Gary Phillips Patty Rhodes Edward Rickenbach Nicole Simpson Teresa Smith Corey Starks Nicole Walker

Stevi Carter Stacey Cobb Antwain Duffy William Dye

30 YEARS

25 YEARS Cammy Betts Brian Dille

Pam Ramey Lorena Salas

Pamela Denton

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A Good Place to Work Congratulations to Goodwill Education Initiatives’

2024 Educators of the Year!

Michelle “Shelly” Bright

Josie Bolander

Ofelia Durham

Lindsay Kramer

Gloria Combs

Erica Wade

Math Teacher, Indianapolis Metropolitan High School

Math Instructor, The Excel Center – Anderson

Danielle Moffatt

Manager of Office Administration, The Excel Center – Bloomington

Nicole Morrison

Lead Teacher, The Excel Center – Clarksville

Edward Smith

English Instructor, The Excel Center – Decatur

James Calabro

Coach-Instructor, The Excel Center – Kokomo 16

Special Education Instructor, The Excel Center – Lafayette Coach, The Excel Center – Meadows

Phillip DeJean

Math Instructor, The Excel Center – Michigan St

Tom Horan

English Instructor, The Excel Center – Muncie

Carolyn McKinney

Math Instructor, The Excel Center – Noblesville

Cassandra Kohn

Special Education Instructor, The Excel Center – Richmond

Math Instructor, The Excel Center – Shadeland Manager of Office Administration, The Excel Center – Shelbyville

Meredith Bussing

EL Teacher of Record, The Excel Center – Southeast

Connie De Castro

Science Instructor, The Excel Center – University Heights

Luis Vargas

EL Teacher of Record, The Excel Center – West

Congratulations to Goodwill President and CEO Kent Kramer, who was recently honored with the Goodwill Industries International Kenneth K. King Award for Outstanding Executive Management! Kent was also recognized in Indianapolis Business Journal’s 250 Influential Leaders list for the THIRD year in a row.

Congratulations John Thompson!

Goodwill Industries Achiever of the Year Born with autism spectrum disorder, John Thompson did not begin speaking until he was eight years old. He was homeschooled and had no prior experience with public school before enrolling at The Excel Center® in Shelbyville, Goodwill’s tuition-free high school for adults. As a result, he lacked experience socializing in an academic setting and worried that his peers might not accept him.

“I was nervous, but since my first day, I loved it,” Thompson said. “Going to The Excel Center was a stepping stone for my success in entering the working world.”

He worked tirelessly – never missing a day of school – while winning the hearts of staff and peers alike. In 2021, he received his Indiana Core 40 high school diploma, graduating

with honors, and a Certified Business Professional credential from The Excel Center, allowing him to achieve meaningful employment at the Goodwill retail store in Shelbyville.

In addition to his academic and professional success, Thompson is a gifted singer and pianist, delighting the crowd with his performance at Goodwill UNBOXED in 2022. He was even named the Shelby Idol in 2010.

As a result of his accomplishments, Thompson was recently honored with Goodwill Industries International’s Achiever of the Year award, which recognizes a person who has shown great progress in overcoming challenges to finding employment and still benefits from the Goodwill work environment.

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Congratulations to

KENT A. KRAMER President & CEO Goodwill of Central & Southern Indiana

250 Most Influential Business Leaders in Indiana

How good is made.

Congratulations to Katherine Finch, eCommerce Valuation Associate, for receiving her Gemologist Certification!

GOODWILLINDY.ORG

Shout-out to Sara Knott, Retail Site Leader, and her team at the South Meridian store, on achieving year-to-date growth in in-store revenue of 17% and eCommerce revenue of 53%.

Shout-out to Shawn Lange, Vice President of Manufacturing Operations, Lisa Allen, Vice President and Chief Human Resources Officer, and Shawn Wolfgram, Senior Director of AbilityOne and Contracts, who recently traveled to Washington, D.C., to lobby members of congress and advocate for their support of an increase to the SSI Asset Limit, which caps the assets that a person with disabilities can own to $2,000. This arbitrary limit places an unnecessary burden on persons with disabilities by making it impossible for them to plan for their future.

Congratulations to April Mattingly, Michelle Cissell, and the entire Children’s Learning Center

by Goodwill team for obtaining their NECPA Accreditation!

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Congratulations to Corey Emery, Senior Director of Goodwill Education Initiatives, for being named a finalist in the 2024 Indy’s Best and Brightest awards!

Congratulations to Goodwill Senior Vice President and Chief Mission and Education Officer Betsy Delgado, who was recently selected for the Pahara Fellowship, a program that identifies exceptional leaders in the educational excellence and equity movement, facilitates their dynamic growth, and strengthens their collective efforts to dramatically improve public education, especially those serving low-income children and communities.

Celebrations and Shout-Outs Shout-out to Valerie Jones, Senior Community Service Employment Program participant, for speaking at the United States Senate Special Committee on Aging!

Congratulations to Jimena Duran Hernandez, Diana Peraya, and Jena Vit, Retail Associates at the Southern Plaza Goodwill store, for graduating from high school!

Shout-out to the recruiting team for tirelessly tracking down the best talent for Goodwill!

Congratulations to Jenny Kakasuleff, Goodwill Marketing and Communications Manager, on completing her MBA at the Indiana University Kelley School of Business.

Jenny utilized Goodwill’s Education Support Program to help with her tuition.

Congratulations to Goodwill’s 2023-24 Leadership Series graduates!

Congratulations to Bila Zongo, Clarksville Outlet Associate, for obtaining her US citizenship!

Shout-out to Kole Oesch, who graduated from Goodwill’s Janitorial Training Program after completing 480 hours of training!

Congratulations to the Goodwill Commercial Services Tremont Lencore team for obtaining their IPC certifications!

Shout-out to our retail and foundation teams for representing Goodwill in MavPak’s 2024 Pallet Games!

Shout-out to the new site leaders in Puerto Rico — Francisco Rodriguez, Heidi Gonzalez, and Jolly Negron — on their successful training in Indiana as well as their continued support of Goodwill’s opening in Puerto Rico! Recently, these leaders collaborated with ARCO, Goodwill’s advertising partner, as well as our retail site leaders in Indiana, to host our first donation drive in Puerto Rico. The first stores are expected to open later this year.

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Recent Promotions Robert Abel | Controlled Manufacturing Operator I, Yost Facility Darien Adair | Manager, Manufacturing, 38th & Sheridan Facility Anastasia Addis | Shopgoodwill Product Specialist, Martinsville Nathaniel Aguilar | Store Team Leader, Bloomington Alicia Allen | Store Leader, Emerson Avenue

John Callahan | Assembler 2, Yost Facility

David Carroll | Forklift Driver, Outlet West

BranDon Driver | Regional Director, Retail, Corporate

Jody Casteel | Facilities Technician Team Leader, Corporate

Devyn Arnold | Store Team Leader, W. Carmel

Casey Clendenen | Shopgoodwill Product Specialist, Spring Mill Pointe Taylor Coffey | Department Leader, Outlet South

Karen Barnes | Store Team Leader, Floyds Knobs

Kenyota Coleman | Lead Teacher, Children’s Learning Center

Eddie Baskerville | Assembler 2, Tremont Facility

Mindy Collier | Shopgoodwill Product Specialist, Martinsville

James Bartlett | Store Team Leader 2, Rushville

Michael Bayird | Shopgoodwill Product Specialist, College Park Heather Beach | Store Team Leader, Anderson

Cameron Beaver | Assembler 2, Tremont Facility Hyesha Berry | Shopgoodwill Product Specialist, Kokomo

Janice Bertram | Line Lead, 38th & Sheridan Facility Rickey Birdsong | Assembler 2, Tremont Facility

Melissa Blattner | Shopgoodwill Product Specialist, Anson

Christopher Borsch | Director, AbilityOne and Contracts, Building One Joshua Branson | Store Team Leader, Richmond Brandy Bridgeforth | Director, The Excel Center – Richmond

Benjamin Bridges | Store Team Leader, Bedford Felice Brokaw | English Instructor, The Excel Center – Lafayette

Jaylyn Brown | Director, Research and Evaluation, Corporate Shannon Brown | Principal, Indy Met High School Kevin Brown | Store Team Leader, Salem Dillon Brown | Store Team Leader, Nora

Connie Brown | Store Team Leader, Allisonville Road

Johnathan Browning | Shopgoodwill Product Specialist, Jeffersonville Brittany Burch | Store Leader, Southern Plaza

Sheila Dollaske | Senior Director, Strategy & HR Operations, Corporate Riana Dozier | Manager, Manufacturing Engineering, 38th & Sheridan Facility

Cori Caudle | Shopgoodwill Product Specialist, Lafayette

Matthew Baker | Store Leader, Rushville

Destiny DiCiurcio | Shopgoodwill Product Specialist, Westfield

Nathan Callahan | Controlled Manufacturing Operator I, Yost Facility

Badr Allouche | Coach, The Excel Center – Shadeland

Jeffrey Baber | Line Lead, Tremont Facility

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Katherine Bustamante | Vice President, GEI and The Excel Center National Office, Corporate

Drew Collins | Store Team Leader, W. Washington Morgan Colunga | Shopgoodwill Product Specialist, Carey Rd. Gloria Combs | Lead Coach, The Excel Center – Meadows Derek Conaway | Assembler 2, Yost Facility

Amanda Cook | Store Team Leader, College Park

Donisha Cowherd | Store Team Leader, Lafayette Road

Jessica Culley | Store Team Leader, Lebanon

Patricia Culp | Store Team Leader, Lafayette South Simon Culp | Store Team Leader, Bloomington

Jennifer Curtis | Store Team Leader, Greenwood

Teresa Dangelo | Store Team Leader, Spring Mill Pointe Siera Daniel | English Instructor, The Excel Center – Kokomo

Landon Davidson | Store Team Leader, Anson

Melisa Davis | Controlled Manufacturing Operator I, Yost Facility Fet Hanie Davis | English Instructor, The Excel Center – Clarksville

Nanyamka Day | New Beginnings Mental Health Counselor, Corporate Ray De La Haye | Store Team Leader, Franklin

Alexandrea Delashmit | Store Team Leader, Heartland Crossing Alpha Oumar Diallo | Assembler 2, Tremont Facility

Ryan Dice | Store Team Leader, Crawfordsville

Alysa Eberhardt | Director, Plant Operations, 38th & Sheridan Facility Corbin Edom | Shopgoodwill Product Specialist, Marion Morgan Edwards | Shopgoodwill Product Specialist, Clarksville Corey Emery | Senior Director, Goodwill Education Initiatives, Corporate Hannah Ernst | Shopgoodwill Product Specialist, Carey Road Trelles Evans | Senior Director, Coaching and Reentry, Corporate Jake Evans | Store Team Leader, Connersville Amanda Faulkner | Shopgoodwill Product Specialist, E. Washington

Bennie Ferguson | Controlled Manufacturing Operator I, Yost Facility James Ferrell | Store Team Leader, South Meridian Phlica Ford | Store Leader, Indy Fresh Market Robert Ford | Manager, Facilities, Corporate

Brenda Fox | Shopgoodwill Product Specialist, Westfield Kaylyn Fox | Store Team Leader, Richmond

Ronald Fries | Shopgoodwill Product Specialist, Outlet West Emily Fritsch | Regional Director, Goodwill Education Initiatives, Corporate Randall Fugate | Department Leader, Outlet South Erica Gilbert | Store Team Leader, College Park Amy Gilland | Store Team Leader, Winchester

Melissa Giusti | College and Career Readiness Specialist, The Excel Center – Richmond

Nora Gomez | Assembler 3, 38th & Sheridan Facility Vincent Gonzalez | Store Team Leader, Grant Line Road Bridget Gregory | Store Team Leader, Frankfort

Matthew Hacker | Director, AbilityOne and Contracts, Tremont Facility

Includes recipients

from Sept. 1, 2023

– June 30, 2024

Congratulations to those who have advanced in their position at Goodwill!

Paige Hall | Controlled Manufacturing Operator I, Yost Facility

Jesse Kortea | Controlled Manufacturing Operator I, Yost Facility

Karen Mejia | Family Empowerment Coach, Indy Met High School

Tiffany Hamilton | Shopgoodwill Product Specialist, Madison

Julie Krober | Lead Instructor, The Excel Center – Decatur

Miranda Merriman | Controlled Manufacturing Operator I, Yost Facility

Nichole Hammond | Department Leader, eCommerce

Lacie Kuhlmeyer | Shopgoodwill Product Specialist, Lafayette South

Nathaniel Miller | Controlled Manufacturing Operator I, Yost Facility

Larita Hardiman | Store Team Leader, Spring Mill Pointe

Michael Laliberte | Manager, Transportation, Outlet East

Grace Miller | Store Team Leader, Lafayette

Constance Hart | Store Team Leader, Carey Road

Connor Lallak | Assembler 3, 38th & Sheridan Facility

Lance Hartle | Store Team Leader, Lafayette South Julia Hartley | Shopgoodwill Product Specialist, Spring Mill Pointe

Craig Hatfield | Store Team Leader, Columbus Jennifer Hatten | Shopgoodwill Product Specialist, Rushville

Eilis Haviland | Store Team Leader, E. Bloomington

Dallas Helm | Store Team Leader, Greenfield

Brittany Hieston | Store Team Leader 2, Anson Donald Hinkle | Forklift Driver, Outlet West

Jessie Hizer | Store Team Leader, E. Washington

David Hollomon | Director, Reentry, Corporate

Payton Houk | Shopgoodwill Product Specialist, South Meridian Areal Hughes | Shopgoodwill Product Specialist, Keystone Steven Ivers | Shopgoodwill Product Specialist, Corydon Catricia Jackson | Store Team Leader, Lawrence

Jamil James | Forklift Driver, Outlet East

Rune Jensen | Shopgoodwill Product Specialist, Lafayette Road Mandy Jerrell | Retail Associate, Greensburg

Darwin Jessup | Site Supervisor II, AbilityOne, Commissary

Casie Johnson | Store Team Leader, Spring Mill Pointe Robert Jones | Store Leader, Frankfort Abigail Keller | Paraprofessional, The Excel Center – Kokomo

Hailey Keller | Store Team Leader, Greensburg Kenneth Kennedy | Lencore Assembler, Tremont Facility

Katrina Kimbro | Store Team Leader, W. Carmel

Kacie Klem | Director, The Excel Center – Kokomo Isaac Klueh | Controlled Manufacturing Operator I, Yost Facility

Ronald Langdon | Assembler 2, Tremont Facility

Danielle Moffatt | Coach, The Excel Center – Bloomington

Zachary Leach | Controlled Manufacturing Operator I, Yost Facility

Adonis Moncrief | Site Supervisor I, AbilityOne, Minton-Capehart Federal Building

Paula Lentz | Shopgoodwill Product Specialist, Southern Plaza

Stephanie Monroe | Store Team Leader, New Albany

Andrew Leonard | Store Team Leader, E. Bloomington

Abrina Moore | Lead Coach, The Excel Center – Shelbyville

Sharon Leuck | Store Team Leader, Fishers

Amber Morehead-Allen | Store Team Leader, College Park

Brice Litvan | Store Team Leader, Avon

Corwin Lloyd | Department Leader, Outlet East

Lantz Lockwood | Network Engineer II, Corporate Steve Lowe | Store Team Leader, Emerson Avenue Lillie Luckenbill | Store Team Leader, Clarksville

Brittany Madison | Lead Coach, The Excel Center – Shadeland

Chasiti Maines | Shopgoodwill Product Specialist, Seymour Jayce Markley | NFP Administrative Coordinator, Nurse-Family Partnership Brandon Marks | Regional Director, Goodwill Education Initiatives, Corporate Monique Martin | Line Lead, Tremont Facility Kristopher Martin | Store Team Leader, Martinsville

Lara Martinez | Lead Coach, The Excel Center – Decatur Jesus Masumbuko | Controlled Manufacturing Operator I, Yost Facility Gage Mathias | Shopgoodwill Product Specialist, Marion April Mattingly | Acting Director, Children’s Learning Center Erica McGee | Department Leader, eCommerce Grady McGee | Senior Director, Contract Manufacturing, Tremont Facility

Koreyha McLay | Retail Purchase Manager, Outlet East

Vanessa Knight | Store Team Leader 2, Columbus

Steven McMakin | Coach, The Excel Center – Clarksville

Kaitlyn Koons | Store Team Leader, Danville

Andreina Medina | Shopgoodwill Product Specialist, Heartland Crossing

Rachel Koenig | Store Team Leader 2, Kokomo

Billie Mills | Shopgoodwill Product Specialist, Frankfort

Shannon Moss | Shopgoodwill Product Specialist, E. Washington Andrew Mulder | Facilities Project Manager, Corporate Larry Mullins | Store Team Leader, Noblesville

Dan Murray | Material Handler Lead, 38th & Sheridan Facility

Daryl Murray | Online Curriculum Coordinator, Indy Met High School Kimberly Murray | Shopgoodwill Product Specialist, Columbus West Justin Musgrove | Assistant Principal, Indy Met High School Olivia Nault | Store Team Leader, Castleton

Andrea Newman | Director, The Excel Center – Muncie

April Norman | Lead Coach, The Excel Center – University Heights Derrick Norris | Forklift Driver, Outlet East

Rylee Norton | Shopgoodwill Product Specialist, Franklin

Katrina Nunez | People Analytics and Strategy Manager, Corporate Pascazia Nyandwi | Assembler 2, Yost Facility

Steven Oblander | Facilities Coordinator, Corporate Nicholas Ortley | Shopgoodwill Product Specialist, Muncie

Lakia Osborne | Senior Director, Goodwill Education Initiatives, Corporate Maria Owens | Store Team Leader 2, Madison

Khalilah Palmer | Regional Director, The Excel Center National Office, Corporate

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Recent Promotions Philip Pearson | Controlled Manufacturing Operator I, Yost Facility Michael Pemberton | Assembler 2, Yost Facility Mary Peter | Shopgoodwill Product Specialist, Frankfort Dominique Pettigrew | Store Team Leader, E 96th St

Morufat Tiamiyu | Fulfillment Clerk, Tremont Facility

Benjamin Showers | Store Team Leader, Muncie South

Daniel Treen | Shopgoodwill Product Specialist, Danville

Brittany Silen | Store Leader, New Albany

Boston Tunis | Store Team Leader, Carey Road

Richenold Silverne | Forklift Driver, Outlet South Christina Skipworth | Store Team Leader, Spring Mill Pointe

Demarah Pfeiffer | Shopgoodwill Product Specialist, Columbus West

Dishonne Slaughter | Special Education Instructor, The Excel Center – Clarksville

Lonnie Piercefield | Assembler 2, Tremont Facility

Teresa Smith | Director, Supply Chain, Tremont Facility

Benito Plascencia | Manager, Transportation, Outlet East Sarah Ponzo | Store Team Leader, Spring Mill Pointe

Lyssa Prestage | Store Team Leader 2, Lafayette

Daniel Prewitt | Shopgoodwill Product Specialist, Castleton Erin Radaker | Store Team Leader, Castleton Jared Rains | Senior Director, Risk Management & Facilities, Corporate

Daphne Reecer | Shopgoodwill Product Specialist, Kokomo West Brian Reynolds | Team Leader, Commissary

Alyssa Rich | Department Leader, Outlet West

Steven Smith | Material Handler, eCommerce

Justin Smith | Store Team Leader, Connersville

Kelly Smith | Store Team Leader, Kokomo

Doffice Smothers | Line Lead, Yost Facility

Tracy Snapp | Shopgoodwill Product Specialist, Winchester Stephenie Snow | Director, Account Services, Corporate David Sosh | Retail Associate, Floyds Knobs

Madeline Spence | College and Career Readiness Specialist, The Excel Center – University Heights Charlotte Stafford | Lead Teacher, Children’s Learning Center

Rebecca Richards | Store Team Leader, Grant Line Road

Da’Vion Stewart | Valuation Associate, eCommerce

Hannah Riggle | Store Team Leader, Bedford

Kim Strapulos | Shopgoodwill Product Specialist, W. Carmel

Jeffrey Ripberger | Store Team Leader, Connersville

Cory Robinson | Shopgoodwill Product Specialist, Connersville Claudia Roche | Shopgoodwill Product Specialist, Danville Clayshawn Rudolph | Store Team Leader, E 96th St Thea Scheblo | College and Career Readiness Specialist, The Excel Center – Kokomo Feliciana Schraven | Store Leader, Castleton

Jenette Summers | Store Leader, E. Washington Ashley Summers | Store Team Leader, Carmel

Lisa Sumpter | Math Instructor, The Excel Center – West

Bridget Sweet | Shopgoodwill Product Specialist, Lafayette Karen Swimm | Shopgoodwill Product Specialist, Outlet West Maria Sylvester | Shopgoodwill Product Specialist, E. Bloomington

Nicole Sears | Lead Instructor, The Excel Center – Michigan Street

Phillip Talley | Forklift and Box Truck Operator, Plainfield Warehouse

Christopher Seifers | Store Team Leader 2, Bloomington

Stephanie Tash | Store Team Leader 2, Westfield

Machozi Shabani | Assembler 2, Yost Facility

Kaitlyn Thalacker | Store Team Leader, Heartland Crossing

Jerry Shaw | Supervisor, Facilities Technicians, Corporate

Richard Thomas | Forklift and Box Truck Operator, Tremont Facility

Jennifer Sheffler | Store Leader, Plainfield

Sarah Thomas | Senior Director, The Excel Center National Office, Corporate

Sofia Shine | Manager of Operations, Indy Met High School

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Joyce Shortridge | Shopgoodwill Product Specialist, Speedway

Domonique Thompson | Store Team Leader, Castleton

Kristen Turner | Shopgoodwill Product Specialist, Crawfordsville Julie Vansyckle | Shopgoodwill Product Specialist, College Park Lizabeth Verkamp | Shopgoodwill Product Specialist, Muncie South James Walls | Department Leader, Outlet South

Megan Ward | Multilingual Learner Teacher of Record, The Excel Center – Anderson Lisa Warner | Nurse Home Visitor, Nurse-Family Partnership

Brent Waugh | Forklift Driver, Clarksville Outlet Zachary Weatherholt | Forklift Driver, Clarksville Outlet

Megan Welfl | Quality Assurance Inspector, 38th & Sheridan Facility Sherry Wermuth | Supervisor, Quality Assurance, 38th & Sheridan Facility Andrew Weston | Operations Analyst, Corporate

Brandi Wheeler | Store Team Leader, Allisonville Road

Jalyn Wheeler | Store Team Leader, Franklin

Danielle White | School Development Director, The Excel Center National Office, Corporate

Keasha White | Store Team Leader, Scottsburg Gavin Whitham | Controlled Manufacturing Operator I, Yost Facility Norman Williams | Department Leader, Outlet East Laskisa Williams | Shopgoodwill Product Specialist, Lawrence Kirsten Winburn | Store Team Leader, Plainfield

Shawn Wolfgram | Senior Director, AbilityOne & Contracts, Corporate Kenneth Wood | Production Planner, Tremont Facility Domonique Woods | Forklift Driver, Outlet West

Ryli Wratten | Store Team Leader, Greenwood

William Wynn | Shopgoodwill Product Specialist, Clarksville Outlet

Crystal Zepeda | Family Empowerment Coach, Indy Met High School Sylvia Zimmerman | Store Team Leader, Emerson Avenue

Congratulations to Goodwill’s

2024 Award Honorees!

Scan the QR code to watch their stories.

Keystone Store | Retail Site of the Year

Ashley Brummett-Caraway

Joselyn Manzanares

Education Achievement Award The Excel Center – Noblesville

Health Achievement Award Goodwill Nurse-Family Partnership

Peter Salathé

David Gonzalez Toto

Labcorp

Employment Achievement Award Fountain Square Goodwill store

Barbara Robinson Memorial Award College Park Goodwill Store

Indianapolis Met Outstanding Student Achievement Award

NaShae Price

Connections Award Goodwill Commercial Services 23

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