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Why Small Businesses Need to Implement VoIP The job of a small business owner is always challenging. In addition to juggling daily business operations, employees and customers, small business owners are often tasked with making important IT decisions such as choosing the right phone system to meet their businesses’ needs. Finding a reliable phone system that facilitates easy communication is not always as simple as it may sound. One can go with a traditional phone system that relies on phone lines connected to the public switched telephone network (PSTN) or business VoIP solutions, which allow telephone calls to be made over the Internet. The latter is touted as having significant benefits. In fact, according to IBISWorld market research, 30 million Americans pay for VoIP service and the VoIP industry is predicted to generate upwards of $15.4 billion in revenue in upcoming years. Moreover, the industry’s value added is expected to increase at an annualized rate of 15.3 percent through 2017. Not only do reliable IP platforms solve many office communication needs, but they also go above and beyond to give your business notable benefits that a traditional phone system cannot. Here are a few perks that show why small businesses should implement VoIP: Affordability VoIP is most known for its cost saving capabilities. VoIP long distance and international rates are significantly lower compared to long distance and international calling on traditional PSTN phone systems. Moreover, VoIP eliminates the need for expensive equipment and complex maintenance, as voice and data traffic is integrated into one physical network, not separate PBX lines. And software updates are made by your provider through the cloud, so your IT team can focus on more pressing issues. Mobility VoIP technology enables small businesses go mobile, allowing employees access to call features while outside the office. For example, employees can use advanced call forwarding features to route their calls to several numbers, which makes the popular trend of remote work easier than ever. Unified Communication Solutions Small businesses with VoIP can leverage unified communications solutions and integrate a wide range of advanced tools including instant messaging, unified messaging, video conferencing, web conferencing, voicemail-to-email and fax-to-email features. Employing next-generation technology helps to create a favorable environment in which collaboration among employees is established and encouraged. Better Customer Support Small business owners don’t have time to spend hours on the phone with customer support to solve a problem. Typically, VoIP providers have a web-based customer support portal where a representative can quickly and easily get VoIP up and running in no time, minimizing delays and saving businesses valuable time.
User-Friendly Solutions VoIP easily integrates with the existing web and mobile systems with which employees are already familiar. Through simple, easy-to-use interfaces, employees are able to handle their calls and communicate with customers through today’s latest technological offerings. Running a small business can be hard enough. But with unreliable, outdated technology thrown into the mix, you have a recipe for disaster. Business VoIP solutions are not only cost effective and feature rich, but they also give small businesses the edge they need to compete successfully in today’s business world.
Author Box: Momentum is one of the best hosted VoIP solutions providers that offer a wide range of services for residential, small business, and enterprise level use. Along with other services like unified communications, hosted contact center, SIP trunking and virtual fax service.