In Your
Advertising Feature
NEIGHBOURHOOD
experience the West Shore’s favourite hot spots • food • entertainment • shopping
A BODY SHOP?
fix AUTO
2920 Jacklin Rd., Langford V9B 3Y5 email: westshore@fixauto.com web: westshorefixauto.com
Westshore
250.391.1905
Dead Battery? Locked Out? Stuck? Flat Tire? HELP IS ON THE WAY!
24 HOUR SERVICE Keep it Local, Make us your first call! WESTSHORE & VICTORIA
250.474.1369
SOOKE
250.642.2464
Mention this ad and get a
FREE VEGETABLE PAKORA OR SAMOSA with a purchase of an entreé.
DINE IN • A LA CARTE • DELIVERY • Al la carte menu items include rice and naan • Children 5 and under eat free • ages 5-12 $7.95
“Our team constantly strives to give our customers the best experience possible.”
OPEN DAILY: 11:30AM - 9:30PM
turmericvictoria.com
GOLDSTREAM VILLAGE #103 - 777 GOLDSTREAM AVE.
WHY WAIT AT THE DEALERSHIP?
8
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$
F
ix Auto WestShore has recently been awarded two prestigious customer service awards. To their many clients on the Westshore and across the South Island this comes as no surprise. Customer satisfaction and giving back to the community with time and resources are the two things that Ian Franklin and his team focus on.
Ian is no stranger to the autobody business. For 15 years he worked for Audy Autobody, 10 of those as their manager. In 2013 he and his wife Dina purchased the business and they haven’t looked back.
In April Fix Auto West Shore was presented with the Autochex Premier Achiever award for excellence in customer satisfaction. This award, presented by ICBC and Mitchell International is given out to the top 3% of collision shops. Mitchell International reviews customer satisfaction for insurance companies throughout North America. Following service at a collision shop ICBC and Mitchell contact customers and ask
Close enough to visit... far enough to get away.
them to rate their experience. They are asked questions about how they were treated, if the vehicle repairs were done on time and if they would recommend the shop to friends and family. “We are very excited and proud to have been given this award.” declared Franklin. “My staff and I work hard to make sure our customers are treated well. That is part of the reason that we joined the Fix Auto Network. We give our customers a lifetime guarantee on the repairs we do and now they have a nationwide guarantee through the Fix Auto Network.” Fix Auto Network has their own customer satisfaction protocol and for the past eight months in a row Fix Auto West Shore has been voted #1 across Canada for customer satisfaction. “These awards are important to us because they let us know that we are making our clients happy.” said Franklin “We never take customer satisfaction for granted. Our team constantly strives to give them the best experience possible.”
NO APPOINTMENT NECESSARY! Valid at this location only. Must present coupon. Expires November 30 2014. Cannot be combined eith other offers.
OFF ALL OIL CHANGES
BUY ONE GET ONE FREE
Wiper Blades
(standard Insight blades only – with oil change)
872 Langford Pkwy • 250-590-5678 to the “event experts”
Happy Thanksgiving
Victorias Best Thanksgiving Selection & Prices
YOUR PARTY & DOLLAR STORE Mon-Sat: 9:30am-9pm & Sun 10am-5pm
Next to Boston Pizza on Veteran Memorials Parkway
Shop Till 9pm Mon-Sat 778-430-5959 PartyCrashers - the event experts!
10%
OP ! SH CAL LO
military Discount
Checkout www. thepartycrashers.ca
GREEN ACRES GOLF COURSE Winter Membership
October 15 - March 15 Starting at $99 + tax All membership come with FREE 30 minute lesson.
250.391.3920
santespavictoria.com 1999 Country Club Way | Victoria, BC
Bring in this ad for 15% off Lessons at Green Acres Golf Academy with Head Teaching Professional Griffin Gilmore.
3970 Metchosin Road, Victoria • 250-474-2123