JEREMY'S WORLD
A SHIFT ON THE HORIZON PAX International Asia Correspondent Jeremy Clark discusses the new dynamic that may emerge between airlines and suppliers in the aftermath of COVID-19
26 JUNE 2020
IN
my last post I pondered how, as a result of the current chaos, airlines might change their passenger service and ticketing rules. I had a chat with a close colleague of mine – a senior executive of one our largest caterers – on the plight of caterers in general during this difficult time. He posed a question which gave me pause to think: Will this situation finally change the relationship between suppliers and airlines? It’s well known that in the airline food chain, catering tends to come somewhere near the bottom, with the ground handlers and baggage guys, despite the fact that what caterers do has the most impact on the customer’s perception of the airline.